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Andy Sernovitz at BlogTalkRadio

Conference Calls Unlimited — 2008-03-26T16:08:00-05:00

Andy Sernovitz, co-founder of WOMMA, CEo of GasPedal Marketing, author of Word of Mouth Marketing, and popular new media speaker/personality...is interviewed at BlogTalkRadio. Andy's always got things to say, nearly all* of them smart, to the point, real-world and how...

What's good customer service worth?

Conference Calls Unlimited — 2008-03-26T15:32:00-05:00

Gotta be in the trillions, right? - Kevin Drum, Adventures in Service Land Right. Now there's an opportunity. A trillion dollar market, waiting for the companies that deliver...boring, old-fashioned, old-school, nothing-to-do-with-web-2.0, never-heard-of-FaceBook, never-seen-a-viral-media-I'd want, plain-vanilla, good customer service.

One impact from the lack of health care

Conference Calls Unlimited — 2008-03-24T11:23:46-05:00

The Des Moines Register comes out with a strong editorial on the numbers of Iowans that die each week from lack of health care. They reference a recent study by Families USA that documents the numbers of deaths in each...

Federal Employee Union Endorsing Lipitor?

Conference Calls Unlimited — 2008-03-24T10:40:31-05:00

Interesting. Members of the IAEP, a division of the National Association of Government Employees, received a letter signed by their organization's director endorsing Lipitor. Then a 2nd such letter arrived a few days later. And the letter, signed by the...

What Works: CIDS Interview Works

Conference Calls Unlimited — 2008-03-24T10:32:00-05:00

CIDS Interview works. If you're looking for a proven methodology for hiring A players and not hiring C players. We've used it 4 times. And 4 times it's generated these results: 3 A-Players hired; 1 C-player not hired. What is...

Health Care: Third World Perspective

Conference Calls Unlimited — 2008-03-24T10:28:02-05:00

It's a refreshing break to read the perspectives in health care from those outside the US. An Eye Doctor in Third World Country provides just that. It's definitely worth the read and at the same time pick up a little...

The Failure of VISTA

Conference Calls Unlimited — 2008-03-21T09:34:03-05:00

Friday's we talk about failure. (Oddly, when I typed that first sentence I wrote Vista instead of failure. A portent, perhaps). Google Vista Failure. You get 738,000 results. Granted, it's a big bucket Google uses for search terms. But Google...

Stop Giving 110%

Conference Calls Unlimited — 2008-03-19T15:12:15-05:00

Jason Falls is a member of SWOM, the society of word of mouth. He shares this video from a San Diego ad agency's website about giving 110%.

How to generate WOM: Say "Thank you"

Conference Calls Unlimited — 2008-03-19T09:30:00-05:00

Sometimes the steps to generate WOM can be incredibly simple. Maybe that's why it's such a challenge. Cutting through all the noise, in the marketplace and in our company and dare I say it...in our own head, may be the...

Sophie's Choice

Conference Calls Unlimited — 2008-03-19T09:25:00-05:00

Ok. I don't know if her name is Sophie. But the local Starbucks store put her in a position where she had to make a painful choice between customers. Which customer was she going to serve? Which customer was she...

"hostile environment typical of call centers"

Conference Calls Unlimited — 2008-03-19T09:12:00-05:00

We recently upgraded our telephone headsets in the office here. On the headset's box was this revealing text: The ...telephone headsets are designed specifically for the hostile environment typical of call centers. That hostile environment is the front door customers...

What Works: Jott Works

Conference Calls Unlimited — 2008-03-18T15:58:00-05:00

What's Jott ? Jott's a little service, a free service, that transcribes your audio messages into emails sent to you or your team or your family or spouse or anyone in the world. Ok. So what? So what? What if...

Prepayment for Hospital Care

Conference Calls Unlimited — 2008-03-17T15:32:00-05:00

Huh. UNC University Hospital System now requires pre-payment for hospital visits. The logic is that it takes the burden of worry off the patient. No worries about collection efforts or disputed fees. Sounds good. Sounds real good if you have...

Keeping unsafe drugs on the market

Conference Calls Unlimited — 2008-03-17T14:49:00-05:00

Huh. So this is how they do it? 'Science for Sale' Probe Deepens: Congressional Investigators Say Firm Crowed of Its Success in Delaying the Cancellation of Harmful Drug for 10 Years. A scientific consulting firm once crowed of its success...

I'm Ok; You're not

Conference Calls Unlimited — 2008-03-17T11:57:20-05:00

Jack Schultz at BoomTownUSA blog posts the stats that leave economists, small business leaders, community leaders and wall street economists wondering. He references a Harris Interactive poll whose results showed 76% of respondents said things were going in the right...