Zappos Blogs: Inside Zappos

Missy Gives Back to the Community

Pat W — Sat, 21 Nov 2009 17:00:23 GMT

Here's a Blog Entry by our very own Help Desker Missy R.!

Just another exciting day here at Zappos.com, but today was different, by taking a field trip downtown to the Henderson Police department with Missy R.. Now, don’t get any ideas…Missy was not being arrested, nor was she getting in any type of shenanigans this time! We all know how she loves to surprise people, but today she wanted to surprise the Captain and her friends.

Earlier in the year we had a few of the Henderson’s Finest, that serve and protect the Zappos community, visit our Corporate office. They were interested to see our culture and the workplace we have created live in action. During the visit not only did they tour our offices but they wanted to encourage core value #3 and “Create Fun and a Little Weirdness” by participating in a skit that could only been completed with their participation.

In return, Missy surprised all the wonderful officers with a Zappos Monopoly game and a Zappos custom back pack. Why? Because we like to Build a Positive Team and Family Spirit throughout our community!

Zappos.com salutes these brave men and women for the work they do. The next time you see members of the Henderson Police department know that they are Passionate and Determined to help you!

Sláinte

Katrina's WOW poem!

Brett H. — Fri, 20 Nov 2009 17:18:15 GMT

Our very own Katrina J., British CLT-Bringer of WOW, created this fine work below to represent our culture in poetry.

Here at Zappos, we have a special way,
It's called the the 10 core values and it helps us every day.

One of course, is the "Service WOW"
If you are really good at it, we award you a C.O.W (cultivator of wow
award)

Number two, You're in the drivers seat
Embracing change, we think is pretty neat!

Do you fit in with number three? please read on and you will see.

If you want to shave your head and have a race to grow a beard,
Then you're creating a little fun and are hopefully a bit weird!

Be adventurous, creative and open minded as well, is number four, if
you can't tell?

Now we are at the middle and it's about keeping our brains fed,
Pursuing growth and learning, will help us stay ahead.

As for number six, we won't keep you out of touch,
It's open and honest communication, that will help us build our trust.

Team and family spirit is the next one to keep in mind.
With picnic's and parties, where we all have a good time.

Doing more with less got us where we are today,
so, number eight is really great, making your idea's our Way!

It's number nine, I hear you determined to shout!!
And of course it's the Passion, which is what we're all about.

So now we reached the last one, what could we have left out??
Ten wonderful core values that makes Zappos what we are all about.

We like to remember where we came from and how far we have to go,
So being humble, is the last core, to keep in mind,
As we spread a little happiness to all of mankind.....

CLT QA Awards Top Performers

Jason C. — Fri, 20 Nov 2009 17:16:54 GMT

The Zappos slogan is "Powered by Service". Everything that we do is focused with our customer in mind. In fact, our call center has an entire team, called quality assurance, which focuses on making sure our customers' experience is the best it can possible be.

This week our QA team went around the office and surprised some of the employees that received the top customer service scores for the current period.

Video Jobs at Zappos.com!

Pat W — Thu, 19 Nov 2009 15:00:10 GMT

You may know Jason Lee M. from the blogs, or you may know him as the super tall handsome devil from the Video Descriptions. Either way, he's looking for talent to help take his Video Content department to the next level. If you think you have what it takes, contact us at Jobs.Zappos.Com !

CLICK ME CLICK ME CLICK ME!!!!

Poker Tournament

Jason C. — Thu, 19 Nov 2009 15:00:04 GMT

In conjunction with a tweet up, Zappos held the final table of their poker tournament at the Inn Zone. Over the last several weeks, employees have been playing several qualifying tables in order to make it to the final table. This was the 2nd poker tournament Zappos has held.

There was a good crowd of Zappos employees at the Inn Zone cheering them on. Joe A., who was the runner up in the last event, was able to outlast everyone else and take home the trophy. Congratulations Joe!

Art Showcase: Brett Houchin

Pat W — Wed, 18 Nov 2009 18:30:59 GMT

Brett never designed a soup can, or hung out with celebrities in an abandoned factory, but everything he does is art. It is my great honor to showcase Brett's Drawings and Video Art in this vintage documentary film from 1966. (Please excuse the poor video quality, the footage is 43 years old.)

_{Also, this is a parody}

Finance Thanksgiving Potluck

Pat W — Wed, 18 Nov 2009 16:31:45 GMT

The Finance team organized a department wide potluck dinner in the style of "The Pilgrim Supper" . We decided to check it out and see what was on the menu, and maybe do a little taste testing as well! Great job of exuding core value #7 Finance team!

New Hire Meet and Greet

Jason C. — Wed, 18 Nov 2009 16:23:59 GMT

Going into a new job for the first time can sometimes feel a like the first day of school. It can make you feel a little nervous because you are going into new surroundings and don't know anyone there. Zappos HR department has found a way to help our new hires come right in and be immersed in the culture right away. They call it a "new hire meet and greet."

This week a new training class was starting for Zappos new hires, and HR held a meet and greet for them on their first day. It allowed them to hang out and get to know the other new hires they will be training with over the next several weeks, as well as meet some of the managers they will be working for.

Zappos/Ogio Supercross After Party

Brett H. — Tue, 17 Nov 2009 18:03:52 GMT

Here at Zappos, we are not afraid to party it up when the time is right, especially when friends of ours are in town. On Oct. 10, we threw a party at the Wasted Space in the Hard Rock Hotel and Casino for the Supercross event that went down at the MGM Grand. Our blogger Brett H. caught up with Nate Adams, Mike Mason and Davi Milsaps outside the Hard Rock for some Supercross talk.

Celebrate!

Kari P. — Mon, 16 Nov 2009 17:12:31 GMT

The Zappos Outlet Store set a record of $500,000 in sales for the month of October, and celebrated this week with a surprise team party on Wednesday, November 11th. The team was treated to breakfast from Panera Bread, as the managers dressed in 70's costumes, presented each team member with Stress Relief Kits and gift certificates to the store, all to the theme of Kool and the Gang's "Celebration!".

Sue Maurer, Outlet Assistant Manager, commented on how awesome the team has been at displaying Core Value #2: Embrace and Drive Change

"The Outlet Store has been transformed since August with the help of our Fulfillment Center friends! We have increased our display capacity on the sales floor and our back stock area by at least 30%. We have also changed our pricing structure and have increased our marketing efforts in order to pump up the volume of our sales. Our team has definitely driven and embraced the many changes that have come our way over the past few months and their dedication has paid off in a big way! Special thanks to our fellow team members in Finance, IT, Maintenance, and all of the people in the FC who have helped us with their expertise!"

Friday the 13th

Jason C. — Fri, 13 Nov 2009 17:20:43 GMT

With the Customer Loyalty Team's happy hour falling on Friday the 13th, they decided to have a scary theme to their event. In order to promote the happy hour, they went around the CLT floor and scared everyone into going.

Pranks at Zappos

Pat W — Fri, 13 Nov 2009 17:00:08 GMT

What can we say, we love to prank each other as often as possible.

Disclaimer: This is a Reenactment

Finance Gets Free Java!

Pat W — Thu, 12 Nov 2009 18:15:08 GMT

Jeneen is known around the office for being funny and easy to get along with, but she has just earned the merit badge for giving free gourmet coffee to her coworkers. She has not only shown that she can motivate her team, but has also proven that coffee can bring people together !

Western Boots

Pat W — Thu, 12 Nov 2009 18:00:37 GMT

Myra and Mica, our 2 favorite junior fashion bloggers tell us about 4 new western style boots that are all made for walkin! From cool brands like Diesel, Mia , Boutique 9 and Steve Madden, you're sure to turn some heads. Stay tuned for more cool trends !

Heritage Day at Zappos

Jason C. — Thu, 12 Nov 2009 17:20:35 GMT

Zappos has a very different work culture from most places, and along with that, has a very diverse group of employees. Our most recent culture class decided to highlight some of the diversity in their project called "Around Ze World." They had a day where employees dressed up to display where they were from, as well as bring in food to show their culture. It's amazing how may different cultures from around the world can come together in one place.