Zendesk Blog

Connect Customer Support and Engineering with Pivotal Tracker

2010-03-10T06:00:00-08:00

We're pleased to announce that Pivotal Tracker's new Zendesk integration now makes the conversation between your support and engineering organizations even easier.

The Zendesk engineering team relies on Pivotal Tracker -- an award-winning, agile project management tool -- to track, prioritize and deliver product updates that matter to our customer the most. We use our own Zendesk Pivotal Tracker target to turn today's support tickets into next week's bug fixes or new features.

Your support organization can create a Zendesk view for tickets which require engineering attention. Developers can pull this Zendesk view directly into Pivotal Tracker and drag-and-drop tickets into the development backlog as linked stories. As a story progresses through the current development iteration, story state and comments are pushed back to the original Zendesk ticket as private comments. Your support organization will know when a critical fix or new feature is ready, and nothing is lost in translation.

Pivotal Labs, the brains behind Tracker, is the premier Ruby on Rails consulting organization in the Bay Area, providing training, coaching and software development in true Extreme Programming style (TDD/BDD, Pair Programming, aggressive refactoring, constant client collaboration, short iterations and continuous integration). Their client list includes prominent names like Twitter, Best Buy and Salesforce.com.

Join The Small Business Web & the Zendesk Girls at SXSW

2010-03-09T06:00:00-08:00

We love Austin. The food. The music. The people. If you plan on attending the SXSW Interactive conference this year from March 12-16, you’ll see what we mean (if you don’t know already).   SXSW is short for South by Southwest and also the name of company behind the conference -- five days of presentations from the brightest minds in emerging technology.

There’ll be numerous networking events, such as a happy hour this Saturday from 4-7 p.m. at Pure Volume House, hosted by our friends at the Small Business Web, (a.k.a. members of the software-as-service revolution), a network of small online software vendors that have committed to letting anyone who wants to build on their tools to do so.

Zendesk’s Helen Yu, director of product marketing, and webinar guru Adria Richards will be attending the happy hour sporting the ultra-cool orange Zendesk T-shirts. So be sure to stop by and say hello. In addition to refreshing beverages, there will also be food and surprises.

Follow the adventures of Helen and Adria on Twitter : @hyu915 and @adriarichards.

Denver Broncos Score With Simplicity

2010-03-08T07:57:06-08:00

IT engineer Gil Bencomo likes to keep complex things simple.

So when he became the sixth member of the Denver Broncos nimble IT team in 2009, he pulled out a playbook from his recent past.

First order of business: Change the quarterback (that means "help desk" in IT support lingo) to Zendesk.

"They'd been using a competitor's software for a while here with the Broncos," Gil said. "It worked OK but I thought there might be a more user-friendly solution out there. I'd heard about Zendesk from my previous job and all the feedback was positive, particularly around ease of use."

Zendesk is the ballcarrier

"I decided to check out the Zendesk free trial and found I liked the simplicity of the solution better than old system," he said. "For example, dropdowns don't have 25 choices to scan through. I showed Zendesk to our team and everyone liked it. It's simple and just easier."

Gil got the Broncos Zendesk up and running in less than an hour. With nothing to install and no credit card required, he simply entered his email address to get their account and was instantly creating test tickets.

Fast forward to today. "Everything is fast and simple now," Gil said. "When we have a new user, for example, we add them in less than two seconds and we're good to go."

Touchdown!

The IT team likes directing users to their Zendesk web portal, where they can easily submit support tickets. When tickets come in, the team is able to see them all in an instant -- no matter where they are. If they're away from their desks, for example, they get pinged by their BlackBerrys and can resolve and close tickets from their phones without any pass interference.

"We all can see the support tickets as they come in. The transparency of the solution helps us work better as a team. Zendesk also seems faster: the click wait-time is extremely short."

Gil said users also like the new help desk solution. Simple yet elegant. Many said they are fans of seeing the status of their tickets at any time, along with the ability to add comments and have conversations with the IT team.

"It's also nice that we could 'Bronco brand' the interface so that the product doesn't look so clinical like a piece of generic software," he said.

Since 1960 the Denver Broncos have grown into a team that is followed by legions of fans throughout the Rocky Mountain region, United States and the world. An original franchise of the American Football League, the club reached the National Football League's pinnacle by capturing its first World Championship by virtue of a 31-24 victory over the Green Bay Packers in Super Bowl XXXII. One year later the team was able to follow-up on the previous year's feat by winning its second title.

Tip of the Week: Turn Tickets into Canned Responses with Macros

2010-03-04T06:00:00-08:00

One of the ways in which Zendesk can speed up your support time is through Macros. Macros are canned responses, enabling you to quickly respond to common requests with a standard reply. You can add, edit, and remove macros by selecting Macros in the Manage tab in your Zendesk.

But what's the best way to create macros? While you may know what some of your common customer requests are off the top of your head, it's usually the case that you recognize an often-asked question when you're typing up the same response for the hundredth time. That's why Zendesk allows you to turn the ticket on which you're working into a macro at the same time you're solving it. Once you realize that any ticket you solve could turn into a prepared response for later, you'll start using this feature more and more.

To turn a ticket you're working on into a Macro, all you need to do is select the option in the drop-down next to the submit button on an open ticket. For instance, one of the common questions customers ask us is how to configure Zendesk to an email-only help desk. After answering that same question a number of times, one of our support agents turned a ticket about it into a macro.

Hitting submit takes you to the Macro edit screen where you can tweak your answer -- make it more general, for instance, or, as here, add dynamic placeholders that will change your greeting to automatically address the ticket requester by his first name. Macros can also set tags and change the ticket attributes.

You can see Macros in action in our video tutorials either on our support portal, on YouTube or as Podcasts on iTunes.

A Dropbox on Your WordPress Blog Makes 'Contact Me' Easier

2010-03-03T10:33:59-08:00

Zendesk makes it easy for your visitors to get a hold of you by adding a “dropbox” to your blog. A "dropbox" is like a floating contact form. Ours is activated by the little tab to the left -- it says "Ask Us." (Go ahead and ask us something, you know you want to).

Your visitors will thank you because they can contact you with one click, which then goes right into your Zendesk help desk. Learn how to add the code into your Wordpress theme from the short video below, featuring Adria Richards, the host of Zendesk's weekly webinars.

Join a Seriously Cool Company

2010-03-02T06:00:00-08:00

Zendesk is hiring. And that feels great. In fact we just added three new members to the team yesterday. How about joining our growing team?

Life is good and we're at an exciting growth moment here at Zendesk. We've secured significant funding and our paying customer base continues to grow exponentially. We write beautiful Ruby code and use cutting-edge web software techniques and languages.

We're looking for people to join us on that upswing; people who both want and are willing to make a significant impact on the company and the product. You'll work with interesting people and produce something that has gotten significant buzz in the past year.

Sure, we work hard – but we like to have fun while we're doing it. Zendesk is an idea and attitude driven company. We're serious about making customer service and help desk software better, but we're not too serious about ourselves.

Check out our current openings. Meantime, meet Clay. He's a product engineer (and a musician – and a darn good one).

Audyssey Cranks Up the Volume on Social Media

2010-03-01T06:00:00-08:00

1) Audiophile |ˈôdē-ōˌfīl
noun | A hi-fi enthusiast: (see Audyssey).

2) Audyssey |ˈädəsē |
noun | Leader in creating innovative audio technologies and products that reproduce sound as close as possible to the real thing.

Audyssey Laboratories uses Zendesk to power its help desk and also to connect with customers in two-way conversations beyond product support. Customers and fans help the sound gurus find new ways of making auditory magic.

Audyssey creates innovative technologies and products that reproduce sound as close as possible to the original recording. The Los Angeles-based company implemented Zendesk's forums to create a community for fans last year -- dubbed, appropriately enough, "Ask Audyssey.”

"We have always prided ourselves on our accessibility to our customers. We wanted to provide a place where customers could not only connect with Audyssey, but also with their fellow audiophiles,” said senior marketing manager Stefanie Narayan.

"It all started when we launched a blog last year. To our surprise some posts got more than 170 comments,” she said. "It was clear to us that our customers and fans wanted a means to talk to us and that we needed to go further than a blog and a help desk. So Ask Audyssey was born."

Audyssey released its first groundbreaking technology in audio video receivers in 2004, solving one of the most critical problems in home theater sound: the distortion caused by room acoustics. Since then, the company has delivered many innovative audio technologies that make movies and music more enjoyable in home theaters, cars, and cinemas. Partners include: Denon, Integra, Onkyo, Toshiba, Insignia, Jaguar, Volvo and IMAX.

The Path to Zen

Before Zendesk, the Audyssey support team relied on an email-based ticketing system. As business grew, however, Stefanie said keeping track of tickets became difficult.

"As our customer base grew, an email-based support system became very hard to manage. We needed a more robust support platform with assignment and reporting capabilities,” she added.

Stefanie searched for a hosted, SaaS-based help desk solution because of its flexibility and zero maintenance requirements.

"With a small IT team, a SaaS-based system is the only logical solution. We can free our team to do what they do best, and let Zendesk handle what they do best.”

In addition to a help desk solution, Stefanie was also looking for a new customer relationship management system. She came across a CRM offering called Batchbook that she liked. She recognized the Zendesk name from Twitter's support forums and decided to test drive Zendesk after noticing that it shared an API integration with Batchbook.

"After some homework it was clear that Zendesk could solve the challenges we had with our help desk and satisfy our desire to connect with customers,” she said. "Support and community forums go together naturally.”

Stefanie said she signed up for a free Zendesk trial and was delighted with the fast and easy setup and she found the system intuitive and easy to use.

Her small support team ramped up quickly. The evaluation took around six weeks, and only a month later the Ask Audyssey community was fully implemented and skinned.

"Zendesk's ticketing system has helped increase the efficiency and lower response times for our help desk, and the community forums have decreased the number of tickets submitted. It's a win-win."

If you have any questions for Stefanie (or us), ask them below in the comments section. Meantime, you can read more about Audyssey on its website.

Wait a Minute Mr. Postman! SendGrid Cures Email Deliverability Woes

2010-02-25T06:00:00-08:00

On average, 20 percent of all email sent by Web applications either goes missing or ends up in a spam filter -- never to be seen by your customers. Bummer, eh?

The cure? SendGrid. It’s a cloud-based email service that delivers emails on behalf of companies to increase their email deliverability.

SendGrid is a complete end-to-end email solution that ensures more emails find their destination and don’t end up snarled in spam filters or lost in the ether. The company's cloud-based service transparently handles DKIM, SPF, ISP rate limits, content inspection, bounces and spam reports to help customers achieve higher deliverability.

Boulder, Colo.-based SendGrid switched to Zendesk after growing dissatisfied with Eventum, an open source help desk package.

"With Eventum it was difficult to get a clear view of the things that belong to you as a help desk agent. You saw all the tickets," said Isaac Saldana, SendGrid’s founder and CEO. It was also hard to assign tickets to agents and put tickets in multiple queues, he added.

Enter Zendesk. Problem solved.

"We now have multiple queues: One for sales, another for technical issues, another for product enhancement ideas and requests," Isaac said. Before Zendesk, he said tickets sometimes fell through the cracks and some even went unanswered.

"It was a mess,” he admitted. “We had a very hard time seeing who was fielding what. Now we can change status and close tickets on the fly. Zendesk made all the difference in the world.“

While shopping for an Eventum replacement, Isaac said that when he came across Zendesk, the search ended: “It was a no-brainer; we were sold right off the bat -- especially when we saw the integrations with Get Satisfaction and SnapABug. We had a very difficult time integrating those with the previous solution, so this was great news." A Salesforce integration is also planned with Zendesk, he added. 

SendGrid uses Zendesk's awesome Plus+ edition, which enables work within multiple time zones and end-user languages simultaneously.That was important to SendGrid, which uses Spanish, Russian and Turkish in addition to English on its website.

The Zendesk Plus+ edition also gives SendGrid:

The ability to run SSL in its own domain.
Access to a sandbox environment where they can experiment with business rules and settings without disrupting the production environment.
A real-time reporting feed with ticket data; ticket metrics can also be piped directly into the corporate business intelligence system, cloud based BI service or just Excel for analyzing and data massaging.
The ability to retrieve full XML backups of the entire help desk content.

As for his favorite features of SendGrid’s Zendesk, Isaac cited:

Being able to escalate and close tickets automatically
Sending tickets to various queues
The forums (external and internal)
Permissions settings
Creating tickets and then assigning them as “tasks”

“Since switching to Zendesk we’re dropping a lot less balls in terms of support tickets,” he said. “We can easily find out what tickets belong to whom and it’s reassuring to know that we can easily scale support quickly and easily whenever needed. Zendesk is awesome.”

Thanks, Isaac! We think SendGrid is awesome, too.

Calling New Zealand & Australia CloudCampers: Let's Meet Up!

2010-02-24T14:00:00-08:00

Zendesk is the official "Good Times" sponsor of the CloudCamp Unconference series across New Zealand and Australia over the next few months where early adapters of "cloud computing" technologies exchange ideas. End users, IT professionals and vendors are all encouraged to participate.

After each CloudCamp event in New Zealand and Australia, Zendesk will be hosting a meetup -- and everyone is invited. Come say hello and don't forget the beers are on us.

The first event in the series is Friday, Feb. 26., in Auckland.

A full list of CloudCamp Unconference/Zendesk Meetups follows below -- check the listings for the event nearest you. Some venue and time details have not been confirmed yet, so register today to be kept informed closer to the scheduled date.

RSVP below:

Feb. 26: Auckland
March 4: Sydney
March 26: Wellington
April 1: Melbourne
April 8: Perth

Note: The CloudCamp/Zendesk Meet-ups are free and you don't have to be registered for CloudCamp to attend. This will be an exciting tour and we looking forward to seeing you there! (Click here for a full schedule of CloudCamp events.)

Email Marketing? Piece of Cake!

2010-02-24T06:00:00-08:00

We’re pretty stoked about one of the latest Zendesk integrations, this time round with a cool Canadian company that goes by the name of CakeMail. What’s CakeMail? It’s a private-label, plugin ready, multilingual email-marketing platform with full API access for sending out HTML newsletters and other marketing materials.

With the integration, Zendesk users can now import their help desk customers and user data into a CakeMail account, allowing for timely, effective and relevant email communications regarding support announcements and notices.

Our friends at CakeMail summed it up exquisitely:

“It’s a great combination offering quality customer service via highly-personalized email marketing. Send specific product downtime notices, feature upgrades, and other support or service-related messages to your (or your client’s) help desk users, and go a step further and segment mailings by open, pending or solved ticket status. Deliver the right message to your customers at the right time, and give them that warm fuzzy feeling we all get from a great customer service experience.”

Merci François. To get started, check out this CakeMail blog post, specifically the last paragraph.

To Get Satisfaction, Catch Thursday's Live Webcast

2010-02-23T06:00:00-08:00

The best of both support worlds: bridging community and help desk support.

Join Zendesk's Adria Richards and Morgan Sherwood of Get Satisfaction for a free live webinar on the Get Satisfaction integration with Zendesk this Thursday (Feb. 25) at 11:30 a.m. PT (2:30 p.m. ET).

With a simple link between a Get Satisfaction community and a Zendesk account, more and more businesses are putting community into the support flow -- allowing customers to ask and get answers quickly from each other -- all the while enjoying marked gains in customer satisfaction feedback and lower support costs.

In this webinar we'll be covering:

How to setup the integration connection
What data gets passed between the two solutions
The benefits of a community in front of your Zendesk
What requests make sense to solve where
Best practices for introducing community into your support

Click here to register (it's free!).

How Yammer Supports 50,000+ Networks and Collects Customer Feedback

2010-02-22T10:14:02-08:00

Yammer delivers Twitter-style messaging for companies -- enabling employees to communicate and collaborate with one another without worrying that those conversations will be viewable to, or searchable by, non-employees.

Anyone in an organization with a company email account can start or join a Yammer network and also invite colleagues. The privacy of each network is ensured by limiting access to those with a valid company email address.

Information is never shared with third parties, according to Yammer. And best of all basic Yammer service is free. Companies can pay to claim and administer their networks, however.

Zendesk sat down recently with Steve Apfelberg, vice president of marketing, and customer support manager Phil Spitzer.

Steve said Yammer turned to Zendesk as the company's support solution because it needed an agile, streamlined -- and hosted -- help desk for its 50,000+ networks. In addition to giving customers a delightful customer experience, Phil said Zendesk enables the flow of important user feedback that he shares with the product and engineering teams.

Join Phil live this Wednesday (Feb. 24) in a free webinar at 9:30am PST along with Zendesk's own Adria Richards to learn how to increase communication and transparency with employees, and how Zendesk integrates with Yammer.

In the meantime, watch the short but insightful video interview below featuring Steve and Phil.

Rezora Opening Doors For Real Estate Agents

2010-02-18T06:00:00-08:00

Real estate agents are always on the go. That's why a growing number of them rely on Rezora’s online tools to share information with clients in a way that’s personal, relevant and measurable.

Rezora, in turn, relies on Zendesk to make its customer support experience simple and painless.

"Real estate agents are busy and not always the most technically inclined," said Rezora CEO Paul Reinarz. "Support for this audience must be straightforward and easy to use. We tried several help desk systems and ended up with Zendesk due to its ease of use and robustness."

Rezora enables real estate brokerages and their agents to easily create and share online marketing materials with their client base and precisely analyze their client's real estate search and buying behavior, resulting in enhanced communication with, and knowledge about, their clients.

"By the time someone hits support they are already agitated," Reinarz said. "The ticket submission process needs to be easy; it must be the least of their worries and concerns. They want to click a button and type in a couple of fields. Zendesk delivers this ease of use."

"We have a different frontend for each brokerage we service, and depending on what account the agent is coming from, we want tickets assigned accordingly," Reinarz said. "Zendesk allows us to automate all of our flows and works within multiple accounts, spanning thousands of individual real estate agents."

He added: "Zendesk makes everything easy no matter how complex, yet admins can really dig in and fulfill all needs of an organization. You start with what you need and add components as your organization grows."

Reinarz said his company evaluated various support offerings before deciding upon Zendesk. One requirement was it had to be SaaS.

"We didn't want to be worried about code and maintaining a hosted solution -- we wanted to focus on our business."

The Zendesk implementation was also fast and easy he noted.

"It took minutes," he recalled. "I remember sitting on my couch while my kids where watching TV while I worked. And the flexible pricing model has been great for us. It takes moments to add new agents. The pricing is very fair. Even for a startup like us."

Reinarz added: "Nothing about Zendesk falls short. I can't think of a system that compares with the ease-of-use and robustness. You guys walk that line very well."

Tune-in on Today's Webinar: A Picture is Worth A Thousand Words

2010-02-17T05:00:00-08:00

Like our friends at Blue Mango Learning Systems, we're happy to announce that two new ScreenSteps Live widgets are available from within Zendesk, making integrating the two products much easier.

Be sure to tune-in to a free live joint webinar today at 4pm EST (1pm PST) for all the details on using ScreenSteps Live and Zendesk. Register here!

ScreenSteps Live enables the creation of visual knowledge bases in minutes that help your customers and decrease your support load.

With the ScreenSteps Live Zendesk Widget you can search your ScreenSteps Live visual knowledge base for the lessons that answer the questions your customers have and instantly paste a URL pointing to the answer into the open ticket. Your help desk agents are able to quickly resolve tickets and your customers are thrilled.

Be sure to catch today’s free webinar with ScreenSteps Live!

We're Back Down Under. Melbourne Meetup this Thursday.

2010-02-16T11:23:00-08:00

Inviting all Zendesk lovers and aficionados, customers, partners and friends to meet up in Melbourne at The Bull & Bear Tavern on Thursday, February 18 starting at 5pm.

Zendesk will sponsor drinks (as usual) and a little something to nibble on.

We look forward to the conversations and the chance to seeing you all again face-to-face.

Please RSVP via our Facebook event page.

See you in Melbourne!

Mobile Apps Need Support Too

2010-02-11T11:00:00-08:00

Do you like it when the app on your Nexus One or iPhone continuously crashes, or has an annoying bug, but there is no way to report the issue or send feedback to the company behind it from the device? Of course not. So why do most mobile app developers fail to offer customers a way to contact support -- directly from the app?

Zendesk makes it easy to embed a support form in your mobile app with our Android and iPhone SDKs. Just ask iPhone developer Ramin Firoozye of Frolicware. He added Zendesk to his AutoPark iPhone app in an hour.

Why not just add an "email us" support option? Because email is limited. Adding a Zendesk form allows you to pull in valuable data and append it to the ticket, such as device make and model, OS, and app version number.

“For me, adding a support option was a must-have," Ramin said. "You have to make it easy for customers to contact you or they won’t be your customers for very long."

Ramin's popular AutoPark app reminds drivers where they've parked and how long they have left on those pesky meters before they get a ticket. The app also helps users find nearby services like gas stations and lets people easily share parking info and tips with others via email. 

Meet Ramin, a few Zendeskians, and a whole lot of Zendesks Lovers at the Zendesk Macword Meetup today at 5pm at the Thirsty Bear brewpub at 661 Howard Street in San Francisco -- a stone's throw from the Macworld convention. Please RSVP via EventBrite.

Vancouver Meetup: 2010 Winter Olympics Edition

2010-02-11T08:00:00-08:00

The world will be descending on Vancouver, B.C. for the 2010 Winter Olympics this month, and Zendesk is no exception! We're coming to town to meet local and visiting customers, friends and fans on Friday, February 19, 5-7:30pm.

Since bar space is at a premium during the Olympics, our good friends at BootUp Labs have kindly offered to host our Meetup at their office for the weekly Couch Beers.

We'd love to talk about the evolution of customer support as the new sales channel, but if the conversation turns to the latest hockey score, speed skating times, or the antics of the divas from the figuring skating competition, we don't think anyone will mind.

As always, drinks are on us and the conversation on you. See you in Vancouver, eh? Please RSVP on Eventbrite.

Savings.com has Two-Way Relationship with Customers

2010-02-10T09:00:00-08:00

Sara Dunham had a problem: Her email-based support system was fast becoming unmanageable. And that was a good thing because it meant business for her fledgling company was enjoying strong growth. But it also meant upgrading the help desk infrastructure.

Sara manages Savings.com's help desk. Her email-based help desk worked fine in the early days of the online coupon site, which opened its virtual doors in March 2007. Sara would field some emails herself and forward others to the appropriate folks on her team for resolution.

As traffic and volumes grew, however, things started to get unwieldy.

"It became difficult to track conversations and make sure issues got resolved," Sara admitted. "The bigger our business got, the harder it became to keep up."

Savings.com added Zendesk in April 2009. Product manager Pete Mauro noticed that Twitter uses Zendesk and wanted to try it.

"It then took Adam (Lane), our IT lead, less than a day to implement Zendesk," Sara said. "Zendesk had great examples and documentation."

Sara said the ability to assign tickets to the appropriate expert on her team - and then track all subsequent conversations and contacts from start to finish of each case - is one of the main things she loves about Zendesk.

"Zendesk's ticket resolution time-tracking feature is also very valuable. I use it to ensure tickets are responded to in a timely fashion," Sara said.

"Tagging is also huge," she added. "It's very helpful to be able to click on a key word and then bring up all of the related tickets. Tagging also enables me to see trends and identify new opportunities for our business — and much more. For example, we tag feedback from customers when appropriate and then route it to the proper teams internally, such as product management."

Savings.com is not a mere coupons aggregator. The 55-person team works with top retailers and brands to provide the very best offers every day. These expert deal-hunters also scour the web to find top offers in every category from designer clothes and baby gear to big screen TVs and gourmet food.

Users of the site also contribute by voting and commenting on deals - many even add tips and great deals they come across. The top contributors are invited into the elite "Deal Expert" club, a group of super-users whose opinions carry significant influence among their peers.

MacWorld Meetup on Thursday: Injecting Support Into Your iPhone App

2010-02-09T09:00:00-08:00

AutoPark -- an iPhone app designed to help you avoid parking tickets and much more -- has integrated Zendesk to manage their customer support. The developer will be demoing at MacWorld 2010 in San Francisco.

We're hosting a meetup with Ramin Firoozye of AutoPark and will be talking about Zendesk's iPhone SDK and how customer support options on apps can help drive adoption and sales. Join us (the beers are on the house) at Thirsty Bear Restaurant & Brewery on Thursday, Feb. 11 at 5 p.m.

Join us for a couple of drinks and conversation after a long day of expo touring! Please RSVP on EventBrite.

About AutoPark
AutoPark, developed by Ramin Firoozye of Frolicware, reminds drivers where they've park and how long they have left on those pesky meters before they get a ticket. It also helps users find nearby services like gas stations and lets people easily share parking info & tips with others via email. Watch the interview with Ramin Firoozye in a previous blog post.

Allons Enfants de Soutien à la Clientèle, Paris Meetup February 10

2010-02-08T10:45:33-08:00

Join us for a drink and get to meet fellow European Zendesk customers, partners and friends. We're hosting a Meetup at the Hard Rock Café in Paris; an informal gathering to talk shop, hang out, throw some ideas around and have a few drinks. Whether you're a Zendesk customer, in the customer support biz, or just happen to be in Paris on February 10, we look very much forward to seeing you.

Join us at the Hard Rock Café, 14 Boulevard Montmartre in Paris on Wednesday February 10, from 7-10pm.

As always please RSVP on Facebook. See you in Paris!