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<channel>
	<title>ZootBlog</title>
	
	<link>http://www.zootweb.com/blog</link>
	<description>A community for Financial Industry executives</description>
	<lastBuildDate>Thu, 23 Feb 2012 16:37:34 +0000</lastBuildDate>
	<language>en</language>
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		<title>Have it Your Way: The Why behind Zoot</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/EaSrPuSd0Lw/</link>
		<comments>http://www.zootweb.com/blog/index.php/zoot/930/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 16:37:34 +0000</pubDate>
		<dc:creator>Karen Gordon</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Banking Systems]]></category>
		<category><![CDATA[Flexibility]]></category>
		<category><![CDATA[Innovation]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=930</guid>
		
			<content:encoded><![CDATA[The CEO of the company I work for, Chris Nelson, could sell me anything. That’s not an easy task. I have driven the same car (that I don’t remotely like) for more than a decade and I’m a late adopter of just about everything new and shiny. Chris is a storyteller with a great sense&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>The Two Pillars of Modern Customer Acquisition: Part Two</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/3vsXss7e9rM/</link>
		<comments>http://www.zootweb.com/blog/index.php/pillars-modern-customer-acquisition-part-2/916/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 15:48:49 +0000</pubDate>
		<dc:creator>Alex Johnson</dc:creator>
				<category><![CDATA[Account Opening]]></category>
		<category><![CDATA[Customer Acquisition and Retention]]></category>
		<category><![CDATA[Cost Reduction]]></category>
		<category><![CDATA[Cross-sell]]></category>
		<category><![CDATA[Customer Intimacy]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=916</guid>
		
			<content:encoded><![CDATA[In my last blog post on this topic, I argued that banks need to think differently about customer acquisition if they want to compete effectively without incurring prohibitively high operating costs. I think there are a couple of core pillars that should comprise a modern customer acquisition strategy. The first pillar—increasing the profitability of your&#8230; Continue reading&#160;&#8594;<br/>
<br/>
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		<item>
		<title>The Power of Simplicity</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/UYsPcDucLxw/</link>
		<comments>http://www.zootweb.com/blog/index.php/power-simplicity/907/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 16:43:46 +0000</pubDate>
		<dc:creator>Chris Nelson</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Mobile Banking]]></category>
		<category><![CDATA[Origination System]]></category>
		<category><![CDATA[Reliability]]></category>
		<category><![CDATA[Security]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=907</guid>
		
			<content:encoded><![CDATA[Every once in awhile it is a good thing to remember where you came from, where you are going and what it takes to get there. Recently I spoke to a group of new employees during their orientation to Zoot. During this time I had the opportunity to reflect back on the humble beginnings of&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>A Personal Appeal for Product Testing</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/7ZaeERTHjrY/</link>
		<comments>http://www.zootweb.com/blog/index.php/personal-appeal-product-testing/893/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 18:16:05 +0000</pubDate>
		<dc:creator>Karen Gordon</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[debit card]]></category>
		<category><![CDATA[Transparency]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=893</guid>
		
			<content:encoded><![CDATA[Have you ever accidentally gotten soap in your eye? Not just any soap—all natural, liquid, peppermint oil infused soap? It really is a fantastic product but I never thought something could cause such intense pain. This incident was an absurd moment of klutziness on my part, a lack of attention during an otherwise routine task&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>The Two Pillars of Modern Customer Acquisition: Part One</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/mFaeLTUVGD4/</link>
		<comments>http://www.zootweb.com/blog/index.php/pillars-modern-customer-acquisition-part/884/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 15:57:09 +0000</pubDate>
		<dc:creator>Alex Johnson</dc:creator>
				<category><![CDATA[Account Opening]]></category>
		<category><![CDATA[Customer Acquisition and Retention]]></category>
		<category><![CDATA[Cost Reduction]]></category>
		<category><![CDATA[Cross-sell]]></category>
		<category><![CDATA[Customer Intimacy]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=884</guid>
		
			<content:encoded><![CDATA[The era of rampant customer acquisition in the financial industry is over. One of the things that our industry has learned over the last five years is that the statement “more customers equal more profit” is not axiomatic. When you consider all of the expenses and risks that financial institutions (FIs) take to acquire new&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>Bank Branches: Alive and Thriving</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/KP2GkefIhVw/</link>
		<comments>http://www.zootweb.com/blog/index.php/bank-branches-alive-thriving/874/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 17:19:45 +0000</pubDate>
		<dc:creator>Zoot Staff Contribution</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Branch Banking]]></category>
		<category><![CDATA[Customer Intimacy]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=874</guid>
		
			<content:encoded><![CDATA[Countless banking publications have recently published studies and reports on the status of branch banking. Some claim it is alive and thriving, while others say it is only a few short years until it is obsolete. I prefer to subscribe to the first school of thought.

Just as other industries have been changed by the&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>Where is banking headed in 2012?</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/-33ZZ9XyhWg/</link>
		<comments>http://www.zootweb.com/blog/index.php/banking-headed-2012/855/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 16:00:16 +0000</pubDate>
		<dc:creator>Karen Gordon</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operational Efficiency]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Alternative Data]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Fraud]]></category>
		<category><![CDATA[Risk Management]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=855</guid>
		
			<content:encoded><![CDATA[It’s a new year, a time when many people reflect on the year that has passed and look forward to a fresh start. For some that means making resolutions that will bring positive changes to our lives, for others postulating predictions about what the year might hold. I’m quite certain that the financial industry is&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>For 300% Increases in Cross-Sales and Retention … Get Real</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/Vtrm-QmWuvg/</link>
		<comments>http://www.zootweb.com/blog/index.php/300-increases-crosssales-retention-real/844/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 15:44:24 +0000</pubDate>
		<dc:creator>Andy Callen</dc:creator>
				<category><![CDATA[Account Opening]]></category>
		<category><![CDATA[Customer Acquisition and Retention]]></category>
		<category><![CDATA[Analytic Models]]></category>
		<category><![CDATA[Cross-sell]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=844</guid>
		
			<content:encoded><![CDATA[The Benefits of Multi-Channel Cross-selling
and Retention Leveraging Real-time Analytics

While financial services marketers often debate the effectiveness of specific cross-selling tactics, such as direct mail or email, there are some strategic goals that our banking clients consistently agree on. Specifically, that they must do a better job of managing relevant communications through&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>Will Steve Jobs Lead Banking Trends for 2012?</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/bFQlFCcV01Q/</link>
		<comments>http://www.zootweb.com/blog/index.php/steve-jobs-lead-banking-trends-2012/828/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 16:11:11 +0000</pubDate>
		<dc:creator>Eric Lindeen</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Usability]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=828</guid>
		
			<content:encoded><![CDATA[I recently wrote an article for American Banker BankThink about how the legacy of Steve Jobs could impact the future of banking. Jobs was well known for his commitment to innovation and passion for design. Innovation that changed the way many industries view their software and design that vastly improved usability for the masses. The&#8230; Continue reading&#160;&#8594;<br/>
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		<item>
		<title>Realtime Data for a Realtime Threat: Preventing Fraud in a Mobile World</title>
		<link>http://feedproxy.google.com/~r/Zootblog/~3/xESSd17ePHs/</link>
		<comments>http://www.zootweb.com/blog/index.php/realtime-data-realtime-threat-preventing-fraud-mobile-world/818/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 15:52:42 +0000</pubDate>
		<dc:creator>Karen Gordon</dc:creator>
				<category><![CDATA[Fraud]]></category>
		<category><![CDATA[Alternative Data]]></category>
		<category><![CDATA[Decisioning]]></category>
		<category><![CDATA[Mobile Banking]]></category>

		<guid isPermaLink="false">http://www.zootweb.com/blog/?p=818</guid>
		
			<content:encoded><![CDATA[Mobile is changing the way we live. Just as it has increased the frequency and immediacy of our communications (by being constantly plugged in to email, texting, social networks, etc.), it is likely going to exponentially increase the frequency and immediacy of financial transactions. With the upsurge of mobile applications that involve banking and payments&#8230; Continue reading&#160;&#8594;<br/>
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