by: Paul Quirini

The Albany-Colonie Regional Chamber’s Small Business Council will present this year’s Small Business Awards at the Desmond Hotel & Conference Center in Albany on Wednesday, April 21 during a Special Breakfast Forum with best-selling author Rich Gallagher.

The Chamber’s Small Business Council will recognize two small businesses for business success. The Small Business Awards breakfast is the culmination of a process that began in February, when nominations were accepted.

Fenimore Asset Management is the corporate sponsor of the Small Business Awards. The event begins with check-in at 7:30am, followed by breakfast at 8am and the awards presentation and keynote speaker. Registration is $25, and the event is open to the public. To register, visit http://acchamber.org/events.aspx.

Small business Award categories and award recipients include:

Small Business of the Year Award
Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness is committed to making its clients not only look, but also feel, their best by focusing on their health, as well as the traditional “pampering” aspects for which spas are generally known.

The spa is registered with the U.S. Green Building Council and is the first Gold LEED certified spa in the country for new construction. Due to owner Denise DuBois’ substantial energy reductions, the New York State Energy Research & Development Authority (NYSERDA) awarded Complexions with a bronze plaque and $31,000 in grant funding.

DuBois has adapted Complexions’ business plan and philosophy over the years, evolving from the luxury-only mindset to a strong emphasis on health benefits, wellness and de-stressing. Today, the spa’s business continues to prosper, with double-digit growth annually.

Complexions recently partnered with MatterofTrust.org, a charitable organization that has lived the mission of linking ideas and sparking action to improve the environment. This new partnership will specifically assist MatterofTrust.org in making oil spill hair mats from salon hair clippings.

The spa was recently named a “Salon of Distinction” by Salon Today Magazine and was one of 13 recipients of the Energy STAR Small Business Award in 2008. DuBois and her staff have also embraced social networking, using Twitter to “tweet” about last-minute appointment openings that may have otherwise gone unfilled, providing clients the opportunity to enjoy service almost immediately, if they so desire.

“It is an honor to be named Small Business of the Year, as this is a testament to all of the wonderful people who work here and our loyal clients,” DuBois said. “We’ve worked very hard to grow our business over the past 22 years, and I’m grateful to receive local recognition for our accomplishments.”

Complexions Wins Small Business Award 2010 is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Attending ISpa this year in Austin, Texas offered me quite a bit of insight and inspiration into the range of gift card packages I plan to offer our clients both online and in store. That being said…..I am still evaluating several different gift card strategies to make the 2009 holiday season our best quarter ever while at the same time providing customers with ever more value and even better service.  The recent update to our online gift card app opens up several new email-related specials for us that I think our most active customer will love.  If you have any suggestions, by all means, let us know in the comments. I look forward to hearing your ideas!

Holiday Gift Cards is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

This new partnership with Complexions Spa will specifically assist MatterofTrust.org in making oil spill hairmats out of salon hair clippings swept off the floor and previously discarded. Because hair is a natural absorbent fiber, the clippings are used to create oil spill hairmats and help contain disastrous petroleum spills. The hair is stuffed into tubes (booms) made from recycled nylons and used for emergency oil spills around the nation. The mats are also extremely efficient for oil drip pans, machinery, pipelines, and even as booms for storm drains.

“There are more than 370,000 hair salons in the U.S. and each salon collects conservatively about one pound of hair a day. Right now, most of that goes into the waste stream. Imagine the positive environmental impact if more salons donated their hair clippings to this great effort,” said Denise Dubois, owner, Complexions Spa & Salon. “Being a LEED certified spa we are always looking for ways to protect and improve our environment. Therefore, the opportunity to team-up with MatterofTrust.org was a very natural fit for us.”

“Thanks to spas and salons like Complexions donating their hair clippings, we are encouraged and optimistic about our ecological future,” said Lisa Gautier President and Executive Director at MatterofTrust.org. We are very fond of this planet and respectfully consider her to be a Matter of Trust.”

Complexions Spa earned Gold certification in May of 2009 under the U.S. Green Building Council’s (USGBC) LEED rating system for new construction. Complexions Spa saves more than $10,000 annually in utility bills with its energy-efficient measures. The greenhouse gas savings is estimated at 56 tons annually, the equivalent of the co2 emissions from the electricity use of nearly seven homes for one year.

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Complexions Partners with Matter of Trust by donating hair clippings is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Approximately 75 people attended the event. We also sold “snowflakes” which we will continue until the end of the month. They are being sold for $5.00 and displayed throughout the spa reception area. Guests enjoyed holiday makeup applications, hair styling, moisturizing paraffin hand treatments, Yon-ka facial hydration, chair massage, reflexology, neck trims for the men, and of course wonderful food and jolly drinks. Madison Fruit Garden also joined us and offered their fabulous chocolate covered fruits! Yum….. everyone needs to buy a box to celebrate the holiday season.

All in all, I think the event was a terrific success. The Complexions Spa Community never ceases to amaze – especially when called upon by such a wonderful & worthy cause. Many thank yous to all who join us that evening. Your generosity will surely help make the upcoming Holiday’s a bit more bright for many local families.

On a related note,  we are planning a special Men’s Spa Night for February… We did this last year and it reception was quite strong. We’d like to team up with another charity that promotes men’s health, but haven’t figured out who that will be yet, so if you have any in mind, please let me know.  Of course, as our planning continues, we will keep you POSTED.

In the meantime, enjoy the snow that just fell & have a wonderful holiday season!

2nd Annual Holiday Open House is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Please join us Thursday, December 3rd anytime between 5:30 & 8:30PM for an extra special holiday sparty in support of the Capital Region’s Ronald McDonald House. Along with an amazing assortment of top-shelf sample services & treats (see below), the night will feature the following promotions:

• Bring in any item on the Ronald McDonald House Wish List and receive 20% off any service of your choice during the month of December!

• Raffle tickets for Holiday Gift Baskets teeming with amazing products from all our incredible vendors. 100% of all raffle-money raised will go directly to the Ronald McDonald House of Albany.

• Fill out your very own Complexions Wish List and be entered into the end-of-night drawing for a $100.00 Complexions Gift Card! Simply tell us what skin, body and hair care products you’d like and we’ll send a little letter off to your special someone that let’s them know precisely what you’d love to be given. Think of it as Holiday shopping made (a bit more) simple.

Please also note that healthy food, delicious drinks, chair massages, body polish demonstrations, holiday make up application, hair consultations, deep moisturizing paraffin hand treatments, the all-new Lucas Spray Hydration for skin, neck trims by our barber and perhaps even more will be available to all who attend.

To RSVP, please call the front desk at *518-690-0616* and/or let us know via our Holiday Open-House Facebook Event Page. Tickets are free (yay!), but space may be a little limited so if you could let us know that you are coming ahead of time, that would be greatly appreciated :)

Holiday Open-House SPARTY for Ronald McDonald House of Albany is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Any of the massage treatments that we offer can be done in the couples room (it’s simply performed on our heated massage tables side by side). In that suite we also have a wonderful top-of-the-line SANIJET Hydrotherapy Tub. This tub has jets that are removable and can therefore be sanitized completely between uses.  If you’re like me and wondering what “complete sanitation” actually means, SANIJET guarantees “hospital-grade disinfection”. This “pipeless” technology makes it ideal for a spa setting that does a lot of traditional hydro-therapy treatments. Best of all, our couples massage guests can relax in the tub before or after the massage soaking in a wonderful herbal bath that’s both relaxing & therapeutic!

One of our most popular treatments for couples is the Javanese Beauty Ritual, but Friday’s bookings actually show a preference toward the therapeutic deep tissue & relaxation massages. I’ll ask a few of the couples why when they come in this week. Many are new clients, so perhaps they just wanted to get their feet wet with menu items that are a bit more familiar? During special times, like Valentine’s Day, we’ve had to extend our hours to allow maximum use of our couples room. In fact, we’ve even moved two massage beds in our single rooms in an effort to maximize our availability for couples wanting to share the experience together.

Massages don’t always have to be solitary experiences. In fact, sharing the massage experience with a good friend or significant other has an uncanny ability of creating wonderful moments in time that can be treasured and warmly remember for many years to come.

Suffice to say, our next expansion for Complexions will most definitely include another Metta Couple’s Suite to satisfy the growing demand for this experience.

Couples Massages Are Popular Right Now, But Why? is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Attending ISpa this year in Austin, Texas offered me quite a bit of insight and inspiration into the range of gift card packages I plan to offer our clients both online and in store. That being said…..I am still evaluating several different gift card strategies to make the 2009 holiday season our best quarter ever while at the same time providing customers with ever more value and even better service.  The recent update to our online gift card app opens up several new email-related specials for us that I think our most active customer will love.  If you have any suggestions, by all means, let us know in the comments. I look forward to hearing your ideas!

Are Spa Gift Cards Going to be the Gift of the 2009 Holiday Season? is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

From now until October 31st, Complexions will be offering two different ways for you to help fund the fight:

1. Pink Hair Extensions For Hope Extensions ($10.00 each) – Your donation will be given IN FULL to the National Breast Cancer Foundation. Each $10 dollar donation includes the application and removal of one Pink SO.CAP.USA Hair Extension!
2. Pink Pomegranate Pedicure ($70.00) – With $15.00 of each & every service going directly to the American Cancer Society, this delicious 50 minute treatment using Eco-Friendly Complexions Pomegranate rich in anti-oxidants. The Think Pink Pomegranate Pedicure is a special, super-healthy treatment that makes you feel good from the inside out, pampering your toes while giving back to an important cause.  What’s more, the first 50 to donate get a special free gift and one pink ribbon nail art!

Our goal is to better last year’s amazing results of over 100 hair extensions and 200 pedicures – I think we can do it, but we’re definitely going to need a lot of help spreading the word. Check back in for a weekly update of how we’re doing as I think Kim & Mari will be posting a running tally of our progress :)

Help Fund Breast Cancer Research with Pink Hair Extensions & Pomegranate Pedicures is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Image by Desirée Delgado via Flickr

With Summer on its way out and Fall fast approaching there is always an added buzz in our Albany Hair Salon. It’s no secret that the Sun has damaging affects on the integrity of your hair texture and color. The common theme in the salon following the summer months is always trying to get our clients hair back in to great shape after the wear and tear of summer fun!

Complexions now offers Keratin Complex Smoothing Therapy. Thermal Reconditioning is fast becoming yesterdays news. The Keratin Complex by Coppola is a treatment that infuses keratin into the hair and then gets sealed in. The hair will remain pliable and not stiff to the touch. It will take away all the frizz and about 80% of the curl. This gives you the option of curly or straight. (With the Japanese Relaxer you’re stuck with straight) If you choose to Blow-Dry it will also reduce drying time about 60%. The treatment should last about 5 months and dissipates as time goes by. The product is also cumulative and after the second treatment should last even longer.

The results from this are amazing! I have to say, as a stylist for seven years, I was skeptical of this product when it was first introduced to me. I have always felt that relaxing the hair always takes away some of the integrity of the hair. This product does just the opposite! It actually improves the texture and condition of the hair.

I asked my longtime client Brittany to come and let me try it out on her. Brittany has thick curly hair that we highlight. She loves to where her hair smooth and straight and was always a slave to the blow dryer and the flatiron. The combination of highlighting and heat styling was drying her hair out like crazy! After we did the treatment her hair was straight, but still had life and body. Her frizz was virtually non-existent! Her hair felt hydrated and soft. We were both 100% satisfied, even blown-away, by the results!

Before Hair Smoothing…

Very frizzy hair plus quite a few curls :(

After Hair Smoothing…

Smooth, silky, frizz-free hair!

I highly recommend coming in for the service if you are looking for beautiful smooth, healthy hair. The service can take anywhere from 2-5 hours depending on the length and density of the hair. You can not wash, pull up or clip your hair for three days after the service. The Keratin needs time to harden in the hair. If you get your hair wet during that time period you simply just blow dry and flat iron. If you have colored your hair it s great to do this service to increase the longevity of the color. By sealing the Keratin into the cuticle, it works as an anti-fade complex. Call to set up a consultation appointment with either Kim or Jenna! This service will really change your life!

Hope to see you soon!

Kim Hannell, Senior Stylist & Colorist at Complexions Spa & Salon

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Keratin Complex by Coppola = A Hair Smoothing & Reconditioning Revolution is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

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Complexions Spa attends Eco-Luxe Media Event in NYC is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

How GreenFiber Recycling Works

1. GreenFiber supplies your organization with a recycling bin.
2. The bins are serviced weekly, bi-weekly or monthly.
3. Unlike other recyclers or waste haulers, GreenFiber does not charge for our services. In fact, we contribute funds to specific community programs for the paper they recycle.
4. Your organization reduces its waste disposal costs while helping to conserve natural resources and raise funds in the process.
5. We make environmentally friendly, safe and efficient insulation from the paper you recycle. Everybody wins!

• Talking Trash: The Recycling Supply Chain (takepart.com)
• A trash plan for the long haul (timesunion.com)

Small Business Recycling – How We Make Money Being Green is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Permanent hair reduction is founded upon the principle of selective photothermolysis.  This is a method by which hair is damaged or destroyed using a specific amount of light energy or wavelength.  This energy is absorbed by the melanin or dark color pigment of the hair, which then destroys the hair follicle impeding further growth.  This has been performed experimentally for more than 20 years before becoming commercially available in the mid 1990’s.  Today our IPL method is FDA approved for “permanent hair reduction” (n.b. only electrolysis is approved for “permanent hair removal”).

At Complexions Spa, Laser Hair Reduction is performed by certified laser specialists.  We use the Candela GentleLASE system which features a patented Dynamic Cooling Device (DCD™) where cryogen is sprayed onto the skin, cooling the upper layers and providing increased comfort and protection for our clients.

Before performing the procedure at Complexions, we first have to shave the hair from the areas to be treated.  This can also be done at home the day before arrival.  To protect both your eyes and the technician’s, special eye protection is worn from start to finish.  The laser settings will be set for your appropriate skin type needs depending on the Fitzpatrick Classification (ie. skin’s tolerance of sunlight).  In some cases a test spot may be done before you have the full treatment performed.  The test spots may be done to ensure that the laser is set correctly and that your skin does not react negatively to the laser treatment.

The procedure feels like a snapping on the skin and usually takes only a few minutes on a smaller area such as the upper lip or even the underarm or bikini line area.  Immediately following the treatment, you may have a slight sunburn sensation that typically last only a few hours.  We provide a cool compress and a soothing cream following the procedure.  The after care simply requires the application of a soothing cream and sun protection.

Because the hair grows in three different cycles and we have hair in each of these phases at any given time, multiple treatments are necessary.  We recommend treatments on the face be spaced approximately 4 weeks apart while those on the body should be spaced approximately 6 weeks apart.

Common areas to be treated include the face, underarms, bikini area, legs, forearms, shoulders, backs (male mostly ;), abdomen, the male neckline, under the chin or at the nape of his neck. LHR also effectively treats pseudofolliculitis barbae (otherwise known as ingrown hairs or “razor-rash”).

In closing, after more than 14 years in the hair removal business, I’m happy to report that today’s lasers offer a wonderful option for those looking to eliminate hair from unwanted areas with a lot  less pain then electrolysis (which while permanent, can sometimes require 15-30 visits for best results). That said, we do not tell anyone that it will remove every single hair for ever and ever.  Instead, we tell our clients that they may need a few touch up treatments annually.  There are things such as hormones, age, pregnancy, stress and medications that can influence future hair growth. As always, each case is unique, so if you have any questions, please feel free to contact me at the spa.

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How Laser Hair Removal (aka ‘Permanent Hair Reduction’) Works is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Toluene is a nervous-system toxin and Volatile Organic Compound that not only helps nail polish go on smoothly and adhere evenly to the nail, but is also used as an octane booster in gasoline fuels used in internal combustion engines. In addition to causing eye irritation, headaches, dizziness, and nausea, high amounts of toluene can also lead to birth defects, developmental abnormalities, along with liver and kidney damage. In fact, studies have noted an association between toluene exposure and an increased incidence of spontaneous abortions. (in other words, treat Toluene-based nail polishes as though they were the plague!)

Formaldehyde has never been an ingredient in OPI Nail Lacquers or Nail Treatments (+5 OPI).  In keeping with our philosophy at Complexions, we buy OPI because we believe OPI Nail Lacquer is best “Green” nail polish available on the nail-care market today.

A few of my favorites used everyday at the Complexions Nail Salon are:

• I’m Not Really a Waitress – a rich crimson red very popular in the holiday season
• Flashbulb Fuchsia – a bright fun purple pink shade
• OPI Red – your classic, confident red
• Passion – a timeless soft French pink

The New OPI Coleccion De Espana features the colors of passion that are full of drama.  Try the OPI Coleccion De Espana . . . an accessory to the season’s perfectly polished fashion.

In closing, I think that beauty companies which put the long term health and wellness of their customers first, second and third will, at the very least, have chance at succeeding within today’s much more vigilant market-place. The era of beauty products made with toxic, unhealthy ingredients is soon coming to an end. Brands like OPI, who continually re-invest profits into new R&D experiments that could someday produce healthier polishes at an even more affordable price, will always have the support of beauty centers like Complexions, where every product on the the shelves must always reflect the very same values and culture we ourselves strive towards every day.

- Mari Salinas, Complexions Nail Care Team

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Why We Buy OPI (Hint: OPI Makes a Great Green, Healthy, Non-Toxic Nail-Polish) is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Our job consisted of putting together over 150 skin & beauty product filled gift bags full of wonderful samples that I hope everyone will enjoy and make use of. Several of my product vendors were amazingly supportive of the event and helped to fill the bag with an array of top-quality product that reflect our support of green and eco-friendly brands. Included in the bag will be samples of Go Smile teeth whitening toothpaste, Art of Shaving Shave Cream, Kneipp Bath Essential Oil and Lotion, Redken Shampoo, our own brand of Complexions Shampoo, Conditioner, and Body Lotion, Yon-ka Skin Care, a Gardens of Saratoga calendar and Albany’s Where to Magazine. I also added a $25.00 gift certificate that the ladies can use at the spa for any service at any time. :)

It’s been a wonderful August Track Season so far – being able to be a part of charities like tomorrows has made it all the more amazing.

About the event:

“Come On A My House”: The 11th Annual Ronald McDonald House Fashion Show Presented by the Times Union hits the catwalk on Thursday, August 27th. This particular theme is based on Rosemary Clooney’s best selling song from 1951: an era of simplicity with a core deeply rooted in traditional family values. Those core values are what we instill at the Ronald McDonald House for the more than 14,000 families who have passed through our doors.

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A Day at the Saratoga Races to Benefit the Ronald McDonald House is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

"ignore everybody." By Huge Macleod

Whether you operate a small retail store, a business office, a restaurant or spa, your customers are using social media and could be talking about you, your services and your company.  I found that out recently, during the month of May this past year, when we launched our Complexions Facebook page.  Facebook is a public profile that lets you share your business and products with the Facebook users.  Your “fans” can interact with your Facebook Page and drive awareness of your business by sharing stories with their networks.  Today we have close to 200 “fans” and it’s growing strong.  When we initially launched our page we used our email club to drive people to our Facebook page using the incentive of a contest.  We asked our clients to comment about what they liked most about Complexions.  We had more than 60 comments with in a few days.  It was incredibly exciting to read what our clients had to say about us.  We were also able to use quite a few of the comments in some recent advertising and testimonials on our website.  I think it strengthens our bond with our clients to promote and cultivate a community where we can engage with hundreds of others who share in our passion for all things spa and salon – be it organic facials or hydrotherapy massages. Our customers and potential new customers are flocking to social media where personal “referrals” or word of mouth recommendations, review and references carry more weight than paid advertising.

It’s not just for young adults and teens either…The Pew Internet & American Life Project December 2008 survey found the share of adult Internet users who have a profile on an online social network site has more than quadrupled in the past four years from 8% in 2005 to 35% in 2008.  To see who is using Facebook today, check out the chart entitled “The Road to 200 Million” published alongside Brad Stone’s article commemorating the social-networking milestone in the March 29th New York Times.

Social networking sites are ideal for reaching into and beyond your network.  It also lets you connect to customers and potential customers for little to no cost.   Additionally we use our Facebook page to let our customers know about our calendar of upcoming events, and last minute openings and opportunities at the spa.

We’ve learned the value of our Facebook page first hand.  Social marketing is a game-changing phenomenon that is here to stay.  I see less and less print forms of advertising in the very near future for us. In fact, we have already cut way back and saved thousands of advertising dollars by doing so!  Every dollar saved equals another dollar re-invested back into what we do best – help people look and feel their absolute best. What’s more, less print /direct mail also compliments our commitment to green, environmentally friendly business building practices.

So… if you’re interested in having a two-way conversation with your customers,  if you’re ready to deliver value both online and off, if you’re ready to hear first hand how well (or un-well) the experiences and products you offer performed their primary purpose… then you’re more than ready to experience the thrill (and sometimes agony) of true customer-centric business development.

Using Social Media to Enhance Customer Relationships is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

The guild of eco friendly jewelry designers appears to be growing at a tremendous clip – and I’m happy to report that a  greater focus on verification & validation is beginning to take hold.  I was especially interested in seeing how all the different ‘green’ jewelry companies went about aligning themselves to the green movement.  Some stories were better than others of course, but by and large, they all made terrific sense.  Much of the jewelry was made from recycled metals and precious stones which were mined under carefully-monitored, worker-friendly conditions. What’s more, several lines went so far as to regulate the land their metals are mined from in order to mitigate any and all possible disruptions to the local ecosystem.  This made me very happy.  Being good to our environment can come in all sorts of different shapes and sizes – for eco- jewelry designers, being organic doesn’t mean diddly, but aggressively rethinking how their products and creations are manufactured from start (earth) to finish (box-in-hand) certainly does. And that my friends, is the fastest path towards sustainably positive change…

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Re: New York International Gift Fair, Jacob Javits Center is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

**Because it’s important to always have something special to share during interviews, I decided to roll the dice and ask Future Hall of Fame Jockey Jose Santos if he’d like to stop by the Men’s Barber Spa sometime next week for a shave, polish and trim. August is a pretty busy month for him, so you can probably imagine how thrilled I was to hear him say yes. Best of all, Mr. Santos has agreed to offer a no-frills review of his experience on air with Paul and I either this coming Wednesday or next! More details to come… :)

Denise and Megan talk with Talk1300

Complexions Spa Talk in Saratoga with Paul Vandenburgh of Talk 1300 is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Rose Petal Bath

Continuing with my search for new services, we have recently added another wonderful service to our menu.  It is more of a total spa experience than a single service and one I think will move quickly to the top of our favorite’s list.  It is called the Javanese Lulur…A Royal Celebration of Love.

The Lulur originated in the royal palaces of Central Java, Indonesia, dating back to the 17th century.  It is still practiced today among Indonesian women and spa goers throughout Asia. The ritual is performed for 40 days, every day leading up to the wedding ceremony.  It would be given to the bride-to-be by the other women in the family as a time for nurturing as well as a time when they would pass down their wisdom and sacred stories.

The traditional lulur ritual begins with a massage using coconut oil infused with pandanus leaves and cempaka flowers followed by an invigorating total body exfoliation using the lulur recipe containing a blend of rice, turmeric, sandalwood, jasmine flowers and a hint of jasmine oil. The skin is left soft and gently scented. The massage and exfoliation treatments are followed by a flower bath laced with petals of jasmine, rose frangipani, seasonal aromatic blossoms and astringent leaves. During the bath, the bride sips a traditional tonic beverage called jamu made of turmeric, ginger, egg yolk, and healing herbs which purifies the blood. The lulur is completed with an application of jasmine and frangipani moisturizer. The ritual itself takes about 2 hours. As a spa treatment, this is one of the most pampering experiences available today.

The extensive use of flowering plants, rice and coconuts throughout the lulur ritual and wedding ceremony is symbolic as well as fragrant and beautiful. For the  wedding, the jasmine “melati” flower is essential, and adorns both bride and groom as a symbol of love and fertility.  The frangipani “jepun” flower is placed on prayer temples and in the home and is an essential flower of the Balinese culture and spirituality.

We are pleased to be offering this treatment using JAMU, a product founded in Bali, Indonesia in 1993 by a woman named Kim Collier.  The products are natural, vegan, ORGANIC nourishing recipes, animal and cruelty free, and biodegradable.  I am also happy to be supporting this product because

• 10% of our Blessing Bath profits go to UNICEF :)

I know you will enjoy this incredible experience and we are so pleased to be offering for you.  This treatment is perfect for the bride-to-be, mother of the bride, and the bridal party.  It also makes for an amazingly romantic honeymoon, anniversary or ‘date night’ couples massage … and truth be told, works just as well if you’re single ;)

The Javanese Lulur – An Acient Royal Bridal Ceremony Perfect for… Everyone! is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

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Organic Sunless Tanning – Peak Season Equals Now is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Before diving into a bit of spa-owner/manager/service-provider related discussion, I’d just like to quickly add the following preface: All good roads lead to consistently exceptional (preferably perfect) customer service. Which means, the following systems represent many – but definitely not all – methods of harvesting an overall client experience that’s as close to perfect as it can possibly be. But I digress… On with the story!

A little over two years ago we implemented a program at Complexions that maps out a career path for each and every individual that joins the Complexions Team. Short-term, mid-term, long-term… you name it, it’s all laid out for them including key milestones that need to be met in order to grow in their chosen career in the spa industry. They are given goals to meet in four main categories that if followed, provide a path to success that is faster than any other I have seen, heard or used since beginning my own career nearly 25 years ago. Furthermore, our program addresses many issues that have become more important than even to the success… or failure… of boutique spa & salons given the recent downturn within our macro-economy.

Classic Example #1: If your service providers are either sitting or waiting for clients to come in, you already have a problem. Of course, some will say lack of business is a tricky/complicated problem to correctly diagnose. Nonsense! There is always something to do in a spa or salon. Always. Sure, someone will say more advertising is needed… that if the owner/manager only advertised more, less stations would be empty. And sometimes, they’ll be right – but usually, when you get down to the brass tacks of the spa & salon business, the person, team, spa and/or salon with the highest retention rate wins.  In other words, once most of the non-moving parts are put into place  (re: the facility, the location, your branding, educational resources/opportunities for employees, equipment etc) what you’re left with is people. And people are dynamic! Always try to remember that whenever quantifying or calculating the ROI you earn from an employee or partner because what may be true today, may not be true tomorrow. People can change, both for the better and the worse – so if you want to cultivate more of the former and less of the latter, please consider carefully the following 5 commandments to spa & salon success:

1. A Pre-booked client = a happy client
2. Recommending the correct home ‘maintenance’ skincare programs & products ensures that clients look & feel radiant in between appointments
3. Asking for and attaining referrals demonstrates confidence. If you’re awesome at what you do, don’t be selfish, share your talents with as many people as you can.
4. To maintain a high new customer retention rate, combine #1 & #2 with consistently great results

The fourth point is especially important given today’s economy because sourcing new customers has become harder and for some, far more expensive. Keeping new clients creates more capital which creates more new advertising which (hopefully) creates more new clients and so on and so forth.

Given the two decades as “owner” that came before we introduced this program I can say with great confidence that meeting with each service provider monthly to evaluate – in detail – their progress is a truly awesome experience. It allows me the opportunity to speak with them, one on one, and really dive into their KPIs (Key Performance Indicators) with the goal always being to end up with ‘more positives’ next month. Laying out objective, measurable milestones isn’t always easy – it takes homework and knowing the numbers inside and out – but in the end, numbers usually tell a pretty accurate picture.  It’s been exciting to see so many people learn, grow and take control over their own success. Confidence goes a long way in the beauty business and being able to effectively measure one’s own performance is a powerful tool for those who learn how to wield it. Occasionally, there will be those who don’t buy in – who fight against things like management systems and performance reviews and  these people don’t typically last very long at Complexions. Not every new employee can work out exactly how you hoped they would – but that’s ok since the ultimate goal is to surround yourself and your team with as many talented, passionate and results-oriented people as space allows. We’ve still got some space to fill at Complexions – so if you’re the kind of individual who will not only appreciate but also accelerate within a results-driven spa & salon, by all means, step right up because the door is always open :)

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The 4 Keys to a successful (re:profitible) Spa & Salon is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Image by Pink Sherbet Photography via Flickr

Over the years, Complexions nail salon clients – both new and old – have asked me countless times to give up the secret behind the beautiful results we produce each and every day. Like most things, there isn’t really a shortcut to success but rather several key maintenance routines that if performed consistently, result in phenomenal nails. For my first post, I wanted to share with you the answers to a few of these most frequently asked questions. Hopefully they will help you with any concerns you may have or often wondered about.

Q: Why are my nails yellow?

A: It could be many different reasons. Most common reason is basecoat is not being applied. Applying base will prevent the yellowing of the natural nail especially when using a darker or rich nail lacquer shades. A good base I love to use and have found to be very effective is Essie’s Protein Basecoat.

Q: Will Acrylic or Gel artificial nails damage my natural nails?

A: Artificial nails generally will not damage your nails. It is the way we take care our nails that may cause damage. Whether you go with an Acrylic or Gel nail, it requires upkeep. Generally every two weeks to fill in growth. When you allow more that two weeks to go by you may start to notice lifting of product and that’s when you may start to run into some problems.

Q: What do I do when I no longer want my Gels or Acrylic nails?

A: Be sure to have them Professionally removed. Get a nice manicure to clean up nails. Start on a nail growth system. Removing your artificial nails yourself can cause damage to your natural nail. After having your nails removed it is essential to get manicures every two weeks. I would recommend this for at least six visits. Doing this along with applying your nail growth system at home in between visits will add to your goal of natural healthy nails. I would recommend Duri Nail Growth System.

Q: Do my nails need to be long for me to get a French manicure?

A: No. there is no specific length you need in order to enjoy a French manicure.

Q: How long will my French Manicure/Polish last?

A: Depending on how active you are with your hands, your professional manicure may last three to four days and in some cases up to seven days.

Q: What can help my French Manicure/Polish Application last?

A: Applying a topcoat such as Essie’s Good to Go every other day will help. You want to avoid excessive use of body oils and or scrubs for this may cause chipping. When applying lotions try to avoid nails. Wearing dish gloves always helps too.

French Manicure FAQ & Best Practices Guide is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

1. Apply product as needed.  make sure you have clips and brushes ready, as well as your blowdryer.
2. Assess and cowlicks, or “problem areas”  in your hair. These are the areas you will want to attend to first.  Whether it be a cowlick in your bangs or a double crown (whirls in the crown). You will want to do some “directional drying” on these areas first.  Blow them in the direction that you want them to lay.  Use your fingers to assist with this process.  If you have a sweeping bang, you will want to direct the airflow down and toward the front of your face to get that nice “sweep” across the forehead.
3. Work the excess moisture out of your hair. If you are looking for more volume take this time to direct the roots of your hair in the opposite direction they are going to lay.  This helps create lift.  if you are trying to smooth out curl, use your fingers to create tension on each section of hair to pull it straight at the root.
4. Once the hair is almost dry, clip your hair so that you are working with 2-4″ sections, depending on the density of your hair.  Thinner hair can take larger sections, while thicker hair needs smaller ones.  Direct the airflow down the hairshaft  while using your other hand to work the brush.  Dry the roots first and work down to the ends.  Make sure each section is completely dry before moving onto the next.  If you are looking to add more volume or bend into your hair, let each section cool down on the brush.  Let the hair fall off the brush and do not touch it until it is completely cooled, or “set”.
5. After you have completed your brush work, give your hair a good once over on the cool setting.  This helps set the style and seal the cuticle down.
6. Finish with a light working spray for volume or serum to fight frizz.

Try not to get discouraged.  It takes a lot practice and patience.  Allow yourself enough time to properly blowdry your hair!

- Kim Hannell, Senior Stylist at Complexions

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Blowdrying Tips & Tricks for Dummies is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

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When we first opened our doors in 1987 as Complexions Professional Skin Care, we have always stressed the importance of proper sun protection.  But….none the less, many of our clients still like the way they look with a tan.  The truth of the matter is when you have a tan your skin is damaged.  Our skin’s main function is protection therefore, when we are exposed to harmful UV rays, our skin reacts by producing melanin to combat those harmful rays.

In Woody Allen’s classic “Annie Hall,” Alvy Singer laments, “Everything our parents said was good is bad.” He lists whole milk, red meat – and the sun.   Obviously, the sun is not “bad,” but the truth about sun exposure is much more complex than believed a generation ago.  Ever since Coco Chanel declared tanning “in” in the 1920s, a suntan was seen as symbol of health, youth and status. However, recent studies on the relationship between the sun’s ultraviolet rays (UVR) and our skin are changing the way we view that “healthy” glow.

What is tanning?

Tanning is the skin’s reaction to ultraviolet (UV) radiation.  When skin is exposed to UV rays, cells called melanocytes produce the brown pigment melanin, which darkens the cells of the epidermis.  This darkening of the skin cells is the skin’s natural – if imperfect – defense against further damage from UV radiation.

Is tanning bad for you?

The sun’s UV rays damage the DNA of the skin’s epidermal cells, triggering enzymes that race to repair the damage.  However, these enzymes do not always repair the DNA successfully, and all this unrepaired damage can lead to mutations that increase the risk of skin cancer.  Also, repeated unprotected sun exposure can cause photoaging – wrinkles, sagging skin, and spots associated with sun damage.

Does all UV radiation harm my skin?

Scientists divide the solar UV spectrum into three wavelengths - UVA, UVB and UVC. Once, UVA and UVC were thought harmless, and only UVB  was believed dangerous. UVC is still deemed no threat, since it is absorbed by the ozone layer. But UVA accounts for up to 95 percent of solar UVR reaching Earth. Though far less capable of causing sunburn than UVB, UVA is present during all daylight hours year round, while the amount of UVB in sunlight varies by season, location and time of day.

By the 1990’s, scientists knew that UVA exacerbates the cancer-causing effects of UVB, and is the main wavelength behind photoaging. Recently, an Australian-U.S. study found that UVA may be more carcinogenic than UVB. It penetrates more deeply and causes more genetic damage in the skin cells (keratinocytes) where most skin cancers arise. The National Institutes of Health and the World Health Organization now designate both UVA and UVB as causes of cancer.

Doesn’t the melanin acquired through tanning actually protect my skin?

Darker skin does offer greater protection than light skin against sunburn and skin cancer. However, that applies only to people with naturally darker skin. Tanning, like sunburns, attacks the skin’s DNA, producing genetic defects that may cause skin cancer.

Isn’t getting sunburned more dangerous than getting tan?

Both are dangerous, because both result from DNA damage to the skin cells. It is true that sunburn has been directly linked to melanoma – one blistering sunburn more than doubles a person’s chances of developing melanoma later in life.  It is usually thought that lifetime sun exposure is responsible for increased risk of squamous cell carcinoma, while both intense, intermittent sun exposure – the pattern that is traditionally linked to melanoma – and lifetime exposure are believed to be involved in the development of basal cell carcinoma.  However, studies have also shown a marked increase in melanoma incidence in people who have developed either squamous cell carcinoma or basal cell carcinoma. Scientists are still trying to determine the exact exposure pattern behind the development of the different types of skin cancer, but it is safe to say that both burning and tanning play major roles in skin cancer.

Are tanning beds safer?

Tanning salon owners say tanning machines are safer than outdoor tanning for two reasons: 1) they mainly use UVA rays, and 2) they offer more “controlled” UV exposure. However, we know now that UVA is a carcinogen, and studies have revealed that tanning salons frequently exceed “safe” UV limits. Study after study has shown that sunbed tanning increases the risk of both melanoma and nonmelanoma skin cancers.

The facts bear out: There is no such thing as a safe tan.  However, there are safe alternatives in sunless tanning.   Being informed about how to protect yourself from unwanted sun protection is the best defense against skin cancer and photoaging.

A Healthy Alternative

The desire for bronzed skin led us to offer a healthy alternative to indoor and outdoor tanning called a  Body Bronzing which actually serves as a treatment.  During this hour long process the client is  brought into our wet room to first experience an all over body exfoliation which removes dead skin cells,  preventing streaking and blotching from sunless tanning creams.  The skin is very smooth and ready for the application.  We use a product called  Nature’s Healthy Tan created from all natural, organic, and wild crafted botanicals and herbs.  The solution is formulated with the highest concentration of these all natural ingredients resulting in a powerful blend of skin saving antioxidants which produces exceptional results.  This sunless tanning cream is free of harsh chemicals and unpleasant odors usually noted with sunless tanning creams.  Our clients are introduced to a safe, natural tan without any of the harmful effects from the sun or harsh chemicals at the same time they enjoy the bronzed look to their skin.

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Is there a safe alternative to tanning? is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

“The secret of joy in work is contained in one word – excellence. To know how to do something well is to enjoy it.”

- Pearl Buck, The Joy of Children, 1964
- US novelist in China (1892 – 1973)

Whenever I travel, I always try to set aside enough time to experience at least one notable spa within the area I am touring. Several years ago, while on vacation in the Maya Riviera, I visited a beautiful Oriental Express Hotel that did a superb job incorporating traditional Mayan healing and wellness rituals into the therapies they offered. Blending the indigenous cultures, traditions and modalities of one’s location into treatments that produce interesting and original experiences using ancient, centuries-old methods gives the guest a unique and  memorable experience.

So there I was, enjoying amazing Mayan therapies each more pleasant than the last, and yet, when I left for home several days later, the one treatment I couldn’t stop thinking about was the only one not of local origin! Simply put, the Hot Poultice Thai Massage is like a dream. The bouquet of aromatherapy oil & herb filled poultice cradles you like a baby while you float into the most tranquil, peaceful and meditative state.  Of course, a treatment with origins half a world away & hundreds of years of history is never easy to get just right and often can end up costing spa owners far more to source than they end up returning. Nevertheless, I knew this was something that had to be shared with the rest of the Complexions community and so made the decision to go ‘all in’.

From Wanting to Having the Hot Poultice…

After returning home, I attended  a spa show in New York City to see if I could find a provider of the poultice I experienced. Surprisingly (or unsurprisingly depending on how many trade shows you’ve attended), I did find several outfits that happily offered “similar” and/or “comparable” products but in the end, when it comes to putting together a new treatment at Complexions, I’d rather not offer it than cut a couple corners. Which isn’t to say that the path to a place on our menu is overly daunting for those committed to top quality therapies & experiences – your product simply has to demonstrate clear wellness & health benefits for our customers and A-level marks in each of the following:

1. The class, consistency, integrity and reliability of the source ingredients.
2. The ability, experience and “authenticity” of the instructors who will be responsible for the training of our staff.

Why so rigorous? As with most of our investments, when it comes to new product and treatment decisions, my strategy has always been to minimize/eliminate as many upfront ‘risks’ as possible. Squaring down the above typically takes care of 90% of what goes into an excellent spa experience.

The Importance of Keeping it Authentic…

One of the most important responsibilities I have is stewarding the trust my customers have built up in Complexions for never compromising on value or taking any liberties with the marketing behind or reasoning for the treatments and services we offer.  If we can’t find either the local indigenous product  someone to train the exact technique, then we will not compromise the experience.  If we put it on our menu, it has to be offered with  accuracy.

There’s something magical in the experience of a faithfully reproduced therapy born from an ancient (and sometimes extinct) civilization – a wisdom and grace that’s difficult to express but easy to feel. It’s what separates deeply-seated primordial therapies from other more modern forms of healing & wellness. In the case of our Thai poultice, if either the prai or kaffir lime were to be sourced from somewhere other than Thailand, than the service simply isn’t “authentic” and would not have been labeled as such. Thankfully, I was able to secure the ingredients by virtue of our relationship with Ytsara Organics and so moved onto the second hurdle – training.

I searched high and low to find an educator. Finally, I decided to call the spa director in Mexico and discuss my desire. She was very kind and offered me the contact information for the educator that they used in Mexico. After discussing her teaching style & schedule at length, I offered to pay for her to come to Complexions and train our therapists in the magical art of Poultice.

Today, I am happy to say that this continues to be one of our most popular services. Not only do our guests appreciate its authenticity they can be assured they are getting. In fact, they are experiencing the same quality of service as if they were in Thailand getting a Samunprai, Hot Poultice Thai Massage. In the resort that I experienced this treatment for the first time, I paid close to $300.00 for, we only charge $154.00  because of our location. We are not in a big metropolitan city that can support that price tag, but our guests, can receive the same uncompromised quality of service as if they were at a 5 star resort

The Story Behind our ‘Signature’ Hot Poultice Thai Massage is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

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On September 29, 2008 we hosted a ceremony at the spa to present those individuals who helped us with our “greening” efforts. The awards were presented by Mike Breslin from the City of Albany.   The people who received a certificate for their collaborative efforts with our “greening” process  included our architect Greg Sellman, Naomi Miller Lighting Design (whose knowledge of energy efficient lighting is simply remarkable), SAIC engineering firm, Chris Reher from NYSERDA, Structural Engineer  Anthony Mantello  from A. Mantello Construction Services,  and Maria Karpmen from Karpmen Consulting.  We gave tours of our facility and discussed all the measures we took to make our facility as energy efficient as we could manage.  We will continue to evaluate these efforts and continue to improve and enhance where ever we can.

The time union blog wrote a post on the award, which was nice:

The U.S. Environmental Protection Agency named Complexions Spa for Beauty & Wellness one of thirteen winners of the 2008 Energy Star Small Business Awards. Winners are recognized for doing their part to save energy and fight climate change through effective energy management practices and innovative efficiency solutions.

Complexions wins 2008 Energy Small Business of the Year Award! is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Reaching Gold LEED certification means more than you can imagine. When we first started out with this challenging process, we met people who thought we were crazy. We were discouraged by some who thought the task was far to difficult to accomplish for a small busines of my size and to expensive to achieve .  They told me that I didn’t have to become LEED certified just to call myself a “green spa” .  But to me it was more than calling ourselves a green spa.  LEED is a score card through the US Green Building Council which proves your authenticity.  Not many people can say they are LEED Certified.  They were right about one thing, I didn’t have a huge budget to pay for the professionals that ordinarily do all the research and work to achieve this status. But that thought is exactly what made this such a rewarding feat. In order for us to accomplish this Gold LEED certification, we had to do the work ourselves. That very thing is what makes this project so unique and so personally rewarding. My brother, my father, myself and even my two boys contributed to the success of this project. We did the research and the grunt work.  We sorted the metal studs, wire, electrical parts, ceiling tiles, and more. We were the ones who actually “got our hands dirty” and measured walls, marked out the floors, researched the materials and ran around to all the different suppliers researching what was available to us.  We had to learn the LEED process and requirements all while doing the actual work.  We were the ones who worked the hardest and achieved our personal goal.  At first we were completely overwhelmed with everything but in the end, the challenging process is what makes this so personally rewarding.  We didn’t just pay someone else to do the work, WE did the work.  So now saying we achieved Gold LEED Certification for New Construction really means WE ACHIEVED our dreams. ….-we became the FIRST LEED Gold Certified Spa in the country.

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Reaching Gold LEED Certifiction for New Construction Means more than you can imagine! is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

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Gold LEED Certification for New Construction is official! is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

I just returned from the International Beauty Show at the Jacob Javits Center in New York City. I have to say, I am a bit disappointed at the show this year. In the Esthetic Spa section, there were only 5 isles of vendors. There was nothing new and not much excitement. I think this may have been the smallest turn out in many years. In years past this has been huge! I walked through the entire esthetics section in less than an hour. I think it was practically a wasted trip.

I am going to attend the New York Spa Owners meeting in two weeks for the first time. I suspect that that will be a far more worthwhile endeavor.

Interntional Beauty Show Jacob Javits is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

There are different categories for which you can become certified and each category has several tiers of success. I would love to meet the other owners who went through this process. It is not an easy task for a small business. I know from my own experience, we almost didn’t go through with it because of all the detailed documentation and because of how difficult it was to retrieve the proper documentation or “proof” if you would to satisfy the requirements. It would be such a pleasure to share our stories and help the other spa owners in the country follow in our foot steps. Hopefully from our challenges, mistakes and triumphs, we can help more spas reach this goal. The wellness benefits of the services that we offer our guests, make this a natural next step for those owners who truly want to offer a total wellness experience. I had a conversation at my spa today with a guest who was there for the day having several services. Her comments to me were that “while she was having her services, she enjoyed knowing that she was also benefiting from the surroundings.” Our guests appreciate what we did and I would love to share our experience with others. So……If you are another owner who has a LEED certified spa, let’s talk! I would love to share our experiences.

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Follow up to our LEED certification is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

As the full impact of the economic downturn becomes painfully apparent, millions of Americans are experiencing the financial challenges of an uncertain future.  So, it goes without saying that stress has become an everyday companion for many of us.  This is unfortunately the start of a cycle where the average consumer cuts back  on many of life’s necessities.  Never before has Spa Week’s message been more relevant  than in these trying times.  The spa lifestyle is not only essential to maintaining one’s health and well-being, but it’s now available this week at an affordable price for everyone.

We will be featuring our Body Oil Ceremony Massage, Eclat Cacoon Hot Stone Facial Treatment, Rene Furterer Scalp Treatment and Haircut, and our Sukapao Foot Beauty Ritual.  These services all typically range in price from $77.00-$119.00 and will all be offered at $50.00.

We will also be featured on Channel 13 noon news on Tuesday April 14th, to discuss spring hair and makeup as well as the kick off of Spa Week.

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Celebrating Spa Week at Complexions is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

I recieved an email a few days ago letting us know the status of our LEED certification.  Some of the points we applied for we did recieve and some needed additional clarification.  We had to send it over to the electrical engineer who is working on the project. Many of the points in question pertained to the energy savings.  This I feel is one of our strongest areas.  We should be in good shape.  After she reviews the items in question we can resubmit our application.  It has taken several months and they have been a bit behind.  There are now 4 spas in the country who are certified.  I’m not sure if any of them are New Construction LEED Certified.  We still may be the first.  I need to confirm that with the US Green Building Council.  It shouldn’t be much longer before we get our answer.

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Awaiting the results of our LEED Certification. is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Just wanted to quickly reflect on the terrific time all of us from Complexions had this past Thursday. Thanks to everyone who helped make our first “sparty” a smashing success. For those of you who weren’t able to attend, don’t worry – I think we’ll definitely do a variation on this season-inspired program again.

To recap: We started things off with a fresh herbal facial cleanse to exfoliate & moisturize the skin. It’s amazing what a wonderfully aromatic cleanse can do to ones mood after a long day. I also wanted everyone at the Sparty to have a happy, balanced & perfect base for the new spring make up colors that were set to go on later in the evening. Next, we spent some time brightening our smiles with a personal teeth whitening treatment from GoSMILE - there really is something to be said about products which produce meaningful results on the first application – a definitely crowd favorite. After that, individual hair consultations with our stylists educated us all on how best to brighten up our hair for the spring. And so, with our hair, skin & smiles recharged & ready for the warming weather, we headed over to the Make-Up counter and begun sampling a smorgasbord of fresh spring colors from the Complexions Essentials line. With most of the girls having home as their next destination (it was a quiet Thursday night after all!) delightful experimentation definitely won out over our more ‘tried & true’ shades and palettes. And just like the previous ’stations’, impromptu question & answer sessions broke out between Spartiers & staff prompting me to dream up plans for a more formal series on skincare Q&A. But I digress!

We closed the night out with a stroll through the Complexions Boutique and another interesting Q&A session about each of the product lines we carry. With so many brands offering so many skincare solutions these days, I find that focusing in on the specific ingredients (rather than individual programs and/or items) works best. It also didn’t hurt having the $25 dollar reservation fee be good towards any service or product purchased that night. ;)

Our next Sparty is scheduled for April 16th and will feature a whole host of green-themed products & stations - expect email invites & an event post to our brand new Facebook Page within the week. I’m also happy to announce that Complexions will be hosting lots of little Earth Day celebrations throughout the month of April with special promotions on brands like Y’tsara, whose certified organic products help make each and every Thai inspired body wellness treatment as good for the earth as they are for our bodies. =)

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March Sparty Recap: Makeup was a Good Choice is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

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We have been in our new Complexions Spa location at 221 Wolf Road for eleven months now.  Earlier this week, I decided to take a quick look at the actual energy savings – if any – we’ve enjoyed thus far.  Here is the quick, back-of-the-napkin rundown:

In our previous location we had 4200 sf.  In our new location we have 8450sf. Thus far, monthly electric bills at 221 Wolf Rd average about $2200.00 which is equal to approximately $.26 per square foot.   After approximating our cost per square foot at the previous 4200 sf. location over several years, I’m happy to announce that total energy costs are down by approximately 34% .  Not too shabby!

This isn’t to say that the recent drop in global commodity prices (energy in particular) hasn’t been noticed. It has – but not because of any short-term monetary gains. On the contrary, the energy twists & turns  have reminded me of how it used to be at our old location where we spent countless hours coming up with superficial ways to reduce our monthly energy bills.  Rather distracting to say the least!  What’s more, at the end of the day, it really didn’t matter what I did because when if oil prices spiked up – so did the bills – regardless of any and all energy saving actions. Which brings me to one of the best parts about having designed and engineered the new Complexions to regulate nearly every power-sucking machine, room and/or appliances in as efficient a manner as possible. Looking back over the last several months, I find it difficult to pinpoint any amount of time spent worrying about such matters. In others words, the new Complexions facility essentially manages itself. And therein lies the magic behind good green construction – it frees you from the growing distractions of uncontrollable energy prices, leaky faucets, left-on light bulbs, inefficient air-circulation systems, etc etc.  So for Complexions, building GREEN definitely cost a bit more upfront – no doubt about that – however ….in the long term ….I believe our investments will more than pay for itself (which is what all good investments do!).

So in summary, the last several months worth of energy savings have exceeded my expectations.  Going GREEN has thus far proved to be a very sound – very pro-growth decision for our company.  Despite doubling both the size and scope of Complexions  via 2x the number of treatment rooms and and nearly 3x the amount of retail square footage we’ve (somehow) managed to keep month-to-month expenses flat (if not down).  Best of all, we’re coming in well below my ‘expected expenses’ long term budget plans- plotted long ago when gas was nearing $4 . Amazing how fast things change.

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Monthly Energy Bill Comparison: Before vs After Going Green is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Complexion’s has always been a spa that focuses on the wellness side of the services that we offer but now more than ever we are very careful with how we send this message to our guests.  We do not use words like pampering and luxury.  We have started to explain the benefits of our services along with words like affordable, de-stressing, promoting wellness, mental clarity and more.  We have also committed to continuing our “sparties” on the third Thursday of every month.  This has proven to be a wonderful way for our guests to experience a complimentary sampling of a “featured” vendor or service.  We charge our guests a $25.00 reservation fee which assures they will commit to coming in and they can apply that money toward a retail purchase made that evening for the “featured” product.  We also give our guests a 20% discount on booking their appointment for the full experience of the featured service.  Another wonderful service we have offered to our menu in a 6:30 Metta on the Mat (metta means loving kindness in Thai) morning class.  This is a way for our guests to greet the day with a gentle stretching and meditation.  What a wonderful way to start the day.  We offer fruit, yogurt, tea, and full use of our steam room, sauna, and shower facilities.  This has not only opened up a new influx of clients new to our facility, but it also generated additional income for us at a time that we normally did not have any income.  We are using our relaxation room which is a green house so you can see the sun coming up.  It’s just wonderful.   Even in this economy, there are ways for us a spa owners to get creative and to get back to the true meaning of spa services.  It has always been and should be about the wellness.  I completely disagree with spa services being pampering ……..this is our opportunity as a spa professionals to get back to the origins of the spa industry…..

Changing the focus of our Spa Services is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Today we had another staff meeting. This time we discussed the three “blocks” of John Wooden’s Pyramid of Success that are in the center. He refers to them as the Heart of the Pyramid.

The first block refers to condition.  This goes well beyond physical condition.  He is referring to a good mental and moral condition.  “When you are lacking in good mental condition this disrupts the team.”  I agree with this.  It also reminds me of a book called “Fish”.  From the moment we wake up in the morning, we have the choice to either make it a great day or we can ‘choose’ to let our mood or events dictate our mood.  Sometimes this can be a difficult task but we are all ultimately responsible for our own attitudes.

The second block is skill.  “You have to know what you are doing, what to do, how to do it, and when to do it.”  When I apply this to my staff and operating the spa, I explained to my staff that it is one thing to go through the motions of a facial, a haircut, or a massage then there is really knowing the who, what, when, where, and how.  There is a huge difference in the quality and in our ability to fully provide the best service to our clients.  This also means, knowing the products, in side and out.  Being able to explain what everything is and why to our clients.   You must be able to perform all aspects of your job, not just part of it.  One without the other makes you a partial player.  You must master all aspects of your job.  “When I’m through learning, I am through.”

The third block is team spirit.  I especially enjoyed this block.  It refers to our attitude about our contribution to the “team”.  John Wooden explained that he changed the meaning of this. The original meaning was:  a willingness to sacrifice personal interest or glory for the welfare of all.  He felt there was something missing.  Then he finally got his answer and changed it to: An “eagerness” to sacrifice personal interests or glory for the welfare of all.  I see that with my own staff.  There are those who are always eager to help and those that are willing, however not always eager.  There is definitely a positive feeling from that eagerness!

Our next meeting will focus on the top of the pyramid.  I find this to be a very helpful management tool for me to share with my staff.  I think everyone enjoys our meetings because they inspired us all by his words and we can relate to them.  It isn’t a meeting where the typical “problems” are rehashed.  I think it makes us all do a little private self evaluation.  It gets everyone back on track until the next meeting.  We hold them the first Wednesday of every month.  It seems to be the right amount of time before everyone needs a little checking in.

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The Heart of John Wooden’s Pyramid of Success is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

I think the most important piece of winter-related advice will always be the benefits of a milky cleanser with alpha hydroxy acids that gently exfoliate over a standard bar or face soap.When ever you exfoliate the dead surface cells, any hydrating ingredients applied after penetrate much more efficiently. It is like removing a blanket of dead skin and allowing  the serum to penetrate to where it is needed.  I recommend using lactic and citric acid rather than glycolic acid, especially during the winter months. Glycolic acid is a very well known alpha hydroxy acids however, it is better suited for an oilier skin type.

After exfoliating with a gentle cleanser (not soap;), I recommend using a hydrating serum with hyaluronic acid, or sodium PCA to add and bind moisture  into the skin. This should be followed with the appropriate day cream which has a sun protection factor of at least a 15.

I had fun during the interview and hope to do more in the near future! I’ll leave all thoughts pertaining to my on-air performance for later this week  – if you have any questions regarding some of the ingredients or products I mentioned to Diane, by all means, let me know either by comment or email. Stay balanced :-)

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Winter Skin Care tips from my interview with Diane Lee of Fox 23 is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Recently, Paul Krugman wrote in response to President Elect Barack Obama’s planned tax-breaks for small businesses that

First, Mr. Obama should scrap his proposal for $150 billion in business tax cuts, which would do little to help the economy. Ideally he’d scrap the proposed $150 billion payroll tax cut as well, though I’m aware that it was a campaign promise.

Dr. Krugman thinks that I’ll just horde the money away – well guess what …

That’s just not true!

Here’s what I will spend all money generated from either tax breaks or energy savings: 

I would purchase new treatment tables for the remaining rooms that need them, I would purchase furniture for our relaxation lounge for our clients to have lunch or dinner at and I would send our department managers for additional advanced training.  That money would go directly back into business building tactics and because we would be using it to purchase equipment and necessary supplies, it would help stimulate the economy.  

So Mr. Krugman please think more clearly and consider what you are really recommending and how it will effect the small business owner and it’s employees……..

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How I plan to spend the small-business tax break President Obama has proposed to Congress is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

First and foremost, we had to have asbestos specially removed by an independent company.  They had to have special air filtration throughout this process.  While they were doing their part, my father and I sought out salvage companies that would take some of the construction waste, diverting it from the land fills.  They provided the dumpsters and we sorted the waste.  We separated electrical wire, electrical parts, lighting fixtures, and steel studs.  After it was all sorted, it was weighed and sold.    We were able to sell ceiling tiles and the old plumbing fixtures too.   For one of our LEED points, we had to measure the square footage of the original walls that we took down.  This helped with the point that determined how much of the original building was being re-used.  We actually salvaged the entire, original exterior shell of the building and diverted 75% of our construction waste.

The next step was to chop up  much of the flooring to lay down the necessary plumbing.  The layout of the plumbing was very difficult.  We had to mark out all the rooms and walls with spray paint on the concrete slab to determine the proper location of all the pipes.  It was like guessing where the pieces of the puzzle would eventually end up.  This was especially difficult because of the circular design of our reception area walls and salon.  The plumbing had to be layed out very carefully and perfectly.  We did have to chop them up a few times to get it exactly correct before we could close the floor and begin to construct the walls.  After some re-search, my father located a company where we could purchase  the steel studs made from recycled steel.  With the walls going up it was very exciting to see the Spa start to take shape.  Once the walls were up, the plumbing in the walls was finished, and we could then proceed with the duct work for the heating and cooling and the air filtration system.  When all of this was completed, the ceiling went up using ceiling tiles made from recycled material,  the walls were sheet rocked, and we moved on to the next design phase.

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How to build an energy efficient small business: Part 1 is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Calcuating year end revenue is kind of like solving a circle (given three points on it ;)

After relaxing for the first day of the New Year, I went into work today, anxious to print out our month end numbers and our year end totals. I tell you, if you totally focus in on the negative tone of all the media, you would expext the year to have been a disaster. We had an amazing year! We had a 33% increase in our gift certificate sales alone for the month of December. Not bad for only being in our new location for six months. It pays off having Complexions located in an “A” location verses a “D” location. We spent a quarter of what we spent in previous years on advertising and still came out way ahead. We focused on our internal marketing and I feel strongly that worked really well for us.

I studied our yearly totals and have some thoughts and plans for the new year. I need to focus on our retail sales and I want to continue to work on our loyalty programs and new business. Annually you can expect a loss of about 20 % fewer customers for reasons out side of our control. Each month we need to focus on getting and keeping New Business. Getting more and more creative with our “word of mouth” advertising and strong referral programs, in my opinion, work the best.

Next week I want to re-evaluate all of our expenses and really tighten up our effeciancy and cost control. This way we might be able to pass along some of those savings to our guests for the new year. Over all we had appoximately a 27% increase in business over last year. I am very pleased with our growth during this economic time and I am excited for the new year. Next week I will also have my monthly goals done, budgets in place and I can work on our advertising and promotional calander for the year. I love what I do…….Happy New Year!!

2008 Year End Wrap Up is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

While it did cost a bit more money on the front-end to make Complexions Spa an energy efficient facility, it appears more and more likely with each passing month that our year-over-year energy savings will take care of the initial investment far sooner than originally forecast. And that’s with oil being sold at less than $50 per-barrel. I really can’t wait to reach that milestone because after that, every single dollar saved gets to go right back into where it came from – the spa!

Before breaking ground, our goal was to save approximately $10,000 in relative energy-costs in 2008.  And while our early estimates were a bit overly-conservative  in regards to future energy prices (though not as much now given that they have come down some 50% from their late summer highs), six months in (we soft-opened in June), I’m pleased to report that our new facility at 221 Wolf Road has passed its first major test with flying colors :) It certainly wasn’t easy cutting our watts-per-square-foot in half – you essentially have to put a lot of little pieces together in such a way as to generate a whole whose output is greater than the sum of its many, different parts – but doing so allowed us to double in size, without doubling in costs.  Long story short, the initial costs paid up front will be paid for in less than three years!

For anyone out there interested in the brass tacks, don’t fret – I putting together several posts for the very near future on the types of  products and construction materials used. Right now, my list  includes washer-type, reasearch on low flow water faucets, florescent and LED lighting fixtures, efficient heating & vent systems, the importance of glass, flooring, insulation, and more. So stay tuned :)

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Going Green Cutting Costs is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Eco-Embedded Spas: A Deeper Shade of Green: Back in 2005, SpaFinder identified the eco-spa boom, crystallizing the first industry definition, still widely used today. In our 2007 forecast..

I have to agree with Suzie regarding what it means to be a real Green Spa………I have recently completed a year long  project of building our new facility,  Complexions Spa for Beauty & Wellness.  This was a lengthy and detailed process of making our entire facility as eco-friendly as we  possibly could.  It all started with a desire to provide wellness services in an environment that supported that same philosophy to maximize the experience for our guests.  This process was far more detailed than simply using florescent light bulbs.  Everything from how we diverted 75% of our construction waste from going to the landfills to the type of glass for our windows.  We even have quality clean air control, motion sensors in work rooms, low VOC paints, adheasives, wall paper and more.   I do think the consumer will become more knowledgeable about what “Going Green” really means and they won’t be fooled by people just trying to jump on the band wagon.  We didn’t just say we were green, we are green.  ♠

http://agreenspa.wordpress.com

Eco-Trends in the Spa Industries is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

The Value of Networking is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

We scheduled a final meeting with NYSERDA and presented them with a completed binder categorizing everything for them.   It took several weeks for them to review all the documentation and receipts.  They asked some final questions and then we waited. ….. We finally got word from them and we have been approved.  It is amazing.  They sent a check to our bank and reduced our interest rate 4% points.  This greatly reduced our monthly mortgage payment and greatly eased the strain of expenses for us.  This will save us thousands of dollars over the life of our mortgage.  The loan money comes from fines that are paid by the companines that are penalized for not following  the strict rules and regulations that protect our environment.  It then goes to help companies like Complexions,  do the right thing and to set an example for others to follow suite.  I feel strongly that opportunities like the one that NYSERDA offers are wonderful incentives for businesses to persue.

NYSERDA Loan Fund Application Process is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

My brother arranged for a meeting with SAIC and our architect.  When I walked into that meeting and saw the number of people sitting around the table, interested in our project of building Complexion Spa Green, I immediately knew we were on to something very big. There were people from SAIC,  NYSERDA, Taitem Engineering, Karpman Engineering, our architect’s office, my father, my brother, and myself.  Our initial meeting consisted of them asking  many questions about how Complexions was run and operated.  We then went through a cheret where we evaluated the possibilities of the 5 different categories associated with LEED certification and what was entailed. We learned about the incentives available through NYSERDA’s Loan Fund and what we needed to do in order to achieve those incentives.  That meeting took several meetings and my brother, father, and myself left there a bit over whelmed.  Most companies who “go green” and attempt LEED certification have a team of engineers and architects who work together to accomplish this process.  We gave it much thought, and with some resistance from my father, the numbers guy knowing this would blow our budget,  we decided to move forward.

If I did not have a brother who was an engineer and a father with as much experience as he has managing construction projects and budgets, I would never have been able to complete this as a small business with a limited budget.  The added costs of consultants, engineers and architects would have been cost prohibited. For this I am eternally grateful to my brother Tony, who handled most of the documentation and research as well as my father who managed the day to day operations of the construction to be sure the contractors where holding to the strict requirements of going green.  This was very challenging because there are not many people well versed in what is required.  Trust me when I tell you every detail had to be paid attention to.  From the paint cans being used, the adhesives, the waste removal,  the air quality during construction and more.

My next blog will be about how we managed this for the next 7 months of construction.

Some Challenges with Going Green is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

The Balancing Act of Being a Mom and Owning a Business is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Image by McCart42 via Flickr

Two years ago I had the honor of hearing John Wooden speak at an ISpa conference in Los Vegas.  He slowly walked out onto the stage with a cane and sat in a wing back chair and spoke for about 90 minutes.  He spoke of the life lessons he taught his basketball players.  There was not a dry eye in the house as he talked so passionately about his coaching philosophies that apply to really any situation in life.  Whether it is playing on a sports team, using it in business, or simply daily living.  What really stuck with me was his discription of what success means.   ” It isn’t the winning or the loosing that matters, but whether you gave it your best shot”  The outcome isn’t what matters but how you got there that does.

I was in my sons school the other day and I spotted the VSH tape on the shelf in my sons guidance couselors office.  He offered it to me to borrow.  I watched it with my sons and husband.  I really enjoyed hearing him speak once again.  He talked about his pyramid of SUCCESS.  When I heard John Wooden speak in Los Vegas, I bought his book for my son.  I hope one day, as he matures, he will read that book and find those inspirational words as encouraging as I did.  Each block of the pyramid has a special meaning.  Simple meaning, but very powerful!

Yesturday, I used that VHS tape one more time before returning it to the guidance department at my sons school.  I used it during our monthly staff meeting and we talked about the fact that we are only as good as our last client we take care of…  Are we doing the best we can each and every time we have the privilege of performing a spa service for one of our guests!  It was a motivating meeting.  I plan to use Mr. Wooden’s book for future meetings.  I think we can all learn very valuable lessons each step of the pyramid.

Inspiring Words From John Wooden is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Image by ShashiBellamkonda via Flickr

We’ve been open for 21 years and now more than ever, we have to plan for the future growth of our business. I like to section out my year quarterly and develop marketing strategies for each. Based on the success of the previous quarter, we can modify and make adjustments for the next quarter. With the slowing of the economy, we have to watch this even closer and get more creative with our strategies.  Fortunately in the beauty industry our clients still choose to get a hair cut, take care of their skin, and unwind with a relaxing massage. They do however have a choice about where they want to go and what they are still willing to pay. At our monthly staff meetings, we have discussed the importance of top notch customer service. We need to, more than ever, make our guests experience with us a memorable one, that leaves them wanting to come back for more.  You are only as good as your last client… Are we giving them our best?

How does a Small Business Plan for a Slow Economy is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

The Power of Networking is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

NYSERDA LOAN FUND is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

We entered a contest sponsored by Energy Star this past June. We heard from them recently and learned we were selected as one of ten small business across the country to be recognized for their energy efficiency. We were the only small business in the spa industry to have won this award. It will be announced nationally throughout the media on September 16th. We are very excited to receive this award. Just last night my husband and I listened to Barack Obama and I felt very proud to have completed this task especially after hearing him and Mr. Gore speak about Global Warming. Going Green has been a huge undertaking for my small business. Even working with NYSERDA and the US Green Building counsil, they are not set up to help the small business. If I didn’t have two family members who graciously worked on this project with me, this would not have been possible. My father has a long history, more than 40 years in commercial construction management and my brother is a structural engineer. Together with them we formed our own design team and researched almost every item ourselves. It was not easy and there were definitely times when we almost gave up. Going forward, with my experience I would like to help other small businesses to ” Go Green” . As I said to NYSERDA, there are many,many small business and together if we all made an effort, that would equate to a very big business with a major impact.

We won a National Award for our Energy Efficiency is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

I remember it as if it were yesterday. We did not have the technology we have today to do research. I had to depend on trade journals, publications, trade shows, and traveling to do my research. When I recently built the new “Green” Complexions Spa for Beauty & Wellness, I not only used the previously mentioned resources but I also used the internet a great deal.

My research led to the development of my business plan. I had to figure out how big of a space I needed to design enough treatment rooms that would generate enough income. All of this was done with pencil and paper and a good calculator. From there I went to the bank and solidified my first business loan for $50,000. Because of my age and the fact that I had no collateral, my father had to co-sign my loan. He had a lot of faith in me and has always been my biggest fan. He taught me a great deal about working hard and doing what it takes to make things happen.

From there, construction started and we opened for business on November 27, 1987. Since then we have expanded 4 times and are finally in a beautiful new “GREEN” facility. It only took me more than 21years to get here but we made it and I love it!

I was 20 when I opened Complexions Spa is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

This past weekend, we set up our Barber Spa just inside the front entrance into the Saratoga Race Track. I was there with Greg, our third generation master barber offering men’s haircuts, and traditional hot shaves. It was really well recieved and we had a line both days of men waiting to get an old world, traditional hot shave. The men loved it. We featured the Art of Shaving products which you can purchase from our website.

We were joined by Scott from Habana’s Cigar Shop on Central Avenue, Mark Thomas Men’s Clothier, Tri-City Luggage had a display of beautiful pen’s, Northeast Fine jewelry had an incredible selection of fine men’s watches, and there was even a sampling of distinctive scotches. It was really a nice assortment of fine things for men to preview.

It was great to be a part of this event. It was wonderful exposure for our Barber Spa and I was thrilled with the positive feedback and interest there was for old world fine men’s grooming.

We plan to do it again next year at the meet and this fall again down at Belmont Race Track.

A Day for Gentleman at Saratoga Race Course is a post from: Complexions, a Day Spa & Hair Salon in Albany NY

Introducing Complexions Blog is a post from: Complexions, a Day Spa & Hair Salon in Albany NY