Prophesy DispatchSeries with QuickBooks integration

Key Benefits

• Transition from whiteboard dispatching to comprehensive trucking software
• Integration with existing QuickBooks accounting system
• Cost-effective solution
• More efficient organization for dispatching and accounting teams
• Experienced growth
• Added modules for multi-company and brokerage operations, EDI, commercial mileage & routing, fuel tax reporting, driver log auditing, driver management, fuel card import, customer web portal, and document imaging

Company

CTW Transport, Inc. was founded by Costas Flessas over 20 years ago in Peabody, Massachusetts. At the time of founding, CTW Transport consisted of one truck and two employees. Today, CTW is staffed by over 20 employees and runs a fleet of over 25 trucks, plus a brokerage division. The company specializes in hauling refrigerated foods for companies including, but not limited to Sysco®, Stonyfield Farm® and Dannon® to the southeastern United States and areas in California.

Situation

CTW used manual methods such as a whiteboard as well as pencil and paper to handle dispatching and accounting for years before the staff decided to research software solutions. CTW executives had discussed investing in a dispatching software program for quite some time before they made the jump.
“Our customer demands have grown exponentially since CTW Transport’s founding,” said Lisa Lannelli, QuickBooks® user and IT Professional. “The needs of the customer are different now and we have to keep up with them. We knew that the move to an automated software solution was the next best step for CTW to make.”

The Prophesy Solution

Costas, together with Lisa, reviewed a customized software solution as well as five other programs during the research process. After much consideration, they decided to contact the sales team at Prophesy to learn more about industry-preferred Prophesy Dispatch. After reviewing additional information on Prophesy Dispatch, Lisa set up a demonstration of the solution with National Sales Manager Kevin Pasternack.

“Kevin was so knowledgeable about the product,” explained Lisa. “We learned that Prophesy Dispatch accommodated all of our company needs and was reasonably priced.”

CTW Transport was impressed with Prophesy Dispatch’s ability to organize their business and its ability to seamlessly integrate with QuickBooks. Costas and Lisa were also pleasantly surprised to learn that the robust solution was more cost-effective than others that they had looked at. In July of 2010, CTW selected a 6-user license of Prophesy Dispatch with QuickBooks accounting interface.

Training and Implementation

Soon after the purchase, the CTW Transport staff attended web-based training sessions with Training and Implementation Consultant, Steve Knauber. Later that year, CTW Transport brought Steve into their office to better learn the company’s day-to-day workings.

“Steve came to our Peabody office to further train our staff,” described Lisa. “This was beneficial because he was able to see how our business worked firsthand. He jumped right in and showed us how to take care of trouble items with ease.”

The CTW staff has also attended an Open Training course in Prophesy’s Bloomfield, Connecticut office.

Results

CTW has grown since implementing Prophesy DispatchSeries and currently runs a 9-user license of Prophesy Dispatch with QuickBooks integration, SQL Server interface and Multi-Company and Brokerage modules. They also use Prophesy modules for EDI, Mileage and Routing, IFTA tax preparation, driver log auditing, driver management, electronic fuel card import, customer web portal and document imaging.

For more information, email moreinfo@mile.com.

Accellos is pleased to announce a product integration between our load and route optimization software and SBI Software’s robust agriculture-tailored ERP solution. This best-of-breed partnership creates a customized integration specifically built to help growers and garden centers leverage efficiencies while effectively managing their transportation needs.

The seamless integration offers the ability to select orders in the SBI software and export them to AccellosOne Optimize. Optimize consolidates the orders into shipments and converts them to full and/or multi-stop truckloads. Loads can be built one-way or round-trip. Once loads are built in Optimize, they are transmitted to the SBI software where the loads can be managed throughout the delivery cycle.

This user-friendly integration exceeds customer expectations by taking into account items such as equipment requirements, delivery time windows, appointment times, hours of service, multi-pick/multi-drop, backhauls, and more.

“This integration offers the ultimate solution for the grower or garden center end-user. SBI did an outstanding job at making the integration seamless and user-friendly,” said Ross Elliot, EVP and CTO at Accellos. “The Optimize/ERP integration has the ability to consistently minimize miles, maximize capacity of loads and reduce labor and transportation costs for our users.”

For more information, visit http://www.accellos.com/optimize.

About SBI Software
SBI Software is the leading provider of innovative software specifically for growers and garden centers. This includes ERP features for growers, order management, inventory control, production management, point-of-sale, and so much more. SBI Software is backed by a stellar support team, 24 hours a day. Learn more at www.sbiteam.com.

The story made it to the cover of MMH’s February print edition and was published in the “System Report” column of the issue. The online article can be read here, and a PDF of the article straight from the print edition is available at http://mmh.com/images/site/MMH1202_SystemReport.pdf.

Additionally, MMH earlier published a walkthrough of Preferred Freezer Services’ operations including statistics, workflow, supplier list and a graphic of the facility. The walkthrough can be viewed at http://www.mmh.com/article/preferred_freezer_services_system_walk-through/.

Congratulations to our friends at Preferred Freezer Services, and thanks to Modern Materials Handling for a great story on this state-of-the-art company!

Want to learn more about Accellos One 3PL?
More information on Accellos’ third party logistics solutions can be found at http://www.accellos.com/3pl. For a complete list of our 3PL case studies, see the 3PL Warehouse Management section of our Customers page at http://www.accellos.com/customers.

Big 4 Trucking has found success through its loyal customers impressed with their ability to provide affordable and efficient services that get any load, anywhere, on time and in good hands.

The company’s array of transportation services include interstate trucking, heavy hauling trucking, JB Hunt Trucking, LTL Trucking and Roadway Trucking.

Welcome Aboard!

Emerson Ecologics is a large and well-known provider of over 20,000 products and services to the professional, integrative health care industry.

The company’s massive array of inventory consists of nutritional supplements and vitamins, among other natural health products including acupuncture and oriental medicine, herbs, personal/skin care, and homeopathic remedies.

Accellos’ warehouse management solutions are made to accommodate companies like these. The difficulty of keeping track and keeping up with the chaotic in-and-out flow of products can be overwhelming. However, by automating time consuming tasks, Emerson Ecologics won’t only have healthy products to sell, but a healthy and stress-free environment to sell them in.

Welcome Aboard!

  Visit Emerson Ecologics online to learn more.

Osgood’s has been sourcing  fine fabrics for over 60 years. The company is known for its versatile inventory, including cashmere, silks, vintage fabrics and more wools than anyone in the U.S.

The company’s background is not your typical rags to riches story, due to the fact that its rags were ultimately what led to its success!

Bob Kahan, owner and President of Osgood, had the family business handed down to him after three generations of hard work in the industry. The company’s unique, tradition-enriched business has appealed to and accumulated a wide variety of customers from all over the world, including those in theatre groups and fashion designers.

With 72,000 square feet of showroom and retail space and over 15,000 different drapery prints in stock at all times, it’s no wonder why Osgood is known as one of the largest fabric stores in the country.

Even with a company as well known and appreciated as Osgood, it goes without saying that even the greatest of businesses can use some improvement. Accellos is honored to assist in maximizing the efficiency of in-warehouse processes through the help of its warehouse management solution.

Welcome Aboard!

Visit Osgood Textile online to learn more.

United Transport has been providing transportation services for roughly three years, however this successful business has proven in a short amount of time that it is here to stay.

Accellos is happy to help expand United Transport’s capabilities by integrating an affordable approach that will allow the company to build upon its total fleet management solution as its needs grow.

Welcome Aboard!

“I am excited to tackle this new role,” said Vella. “By tying together the support and training teams here at Prophesy, our focus now becomes a holistic view of Customer Care.  Through this view, we plan to streamline customer experience processes across the board, both internally and externally.”

We have also promoted two of our best and brightest from the Support & Training teams to leadership positions within the newly blended Services Team.

Brian Dagenais has been appointed as Team Lead in our Support Department.  Brian has become known for his attention to detail and high level of customer care during his 12-year tenure on our Support Team.  He looks forward to bringing that same standard of excellence to his new role.

Kim Manzone has been appointed as Team Lead for our Training Department.  Kim has been one of our standout trainers for more than 7 years.  Her enthusiasm and product knowledge are second to none, making Team Lead a role tailor-made for Kim.

We are making positive changes to the Customer Support and Training and Implementation teams, which will include a greater focus on our level of efficiency, the overall customer experience, and building even more value into the Prophesy CompleteCare subscription.

More changes on the way:

• Adding additional customer support representatives to the Prophesy team to effectively manage call volume
• Re-evaluating and making adjustments to the ticket system and support queue to ensure shorter wait time
• Implementing a new CRM system this year to increase visibility and speed throughout our organization
• And much more!

We thank our customers for their honest feedback and collaboration with our team.  We are excited about these new staff and resource changes and look forward to the efficiencies they will offer our valued customers.

If you have any questions regarding this change, please email moreinfo@mile.com.

Accellos is excited to announce that we will be attending and are a Silver Sponsor of TPAC 2012.

The Third Party Advantage Conference is an annual event showcasing third party products that work with Sage ERP Accpac and Sage CRM. This year’s conference will take place March 11-13 at the River Rock Casino Resort in the greater Vancouver, BC area.

Representatives from Accellos will be in Booth #32 exhibiting our warehouse management system Accellos One Warehouse and its integration with Sage ERP Accpac. We will also be unveiling our new video case study of car cover innovator Budge Industries, as well as giving a presentation entitled “The Five Drivers of Distribution Complexity for Midsized Companies.” Here is a synopsis of the presentation:

The Five Drivers of Distribution Complexity for Midsized Companies

Managing the flow of goods to your customer has never been more complex. Whether it is compliance labeling, EDI or other value added services, customers continue to be more demanding of their suppliers. This complexity can often seem overwhelming for a small to midsized business because they may not have the expertise or budget to deal with these complexities.

This presentation will outline several drivers for distribution complexity and identify steps for addressing this complexity in manner suited for small and midsized businesses (quickly and cost effectively). This session will also include several examples of Sage ERP Accpac users have managed complex distribution requirements with fully integrated supply chain software from Accellos.

We look forward to seeing you at the show!

Visit the official TPAC 2012 website at http://www.tpac.biz/2012/.

For more information, email info@accellos.com.

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