How to Whitelist Your Alarm Monitoring Station's Number</h1> <article> <h1>How to Whitelist Your Alarm Monitoring Station's Number</h1> <p>2026-07-24T09:00:00-04:00</p> <p>If your alarm goes off, your monitoring station calls you right away to confirm it's real before dispatching help. Call screening apps and phone features are more common than ever, and they can't always tell that dispatch call apart from spam, so it might get silenced or blocked completely. </p><p><br></p><p>These tools are great at stopping robocalls and telemarketers, which is exactly the point of using them. The trouble is, your monitoring station's number may be unfamiliar to your phone too, so it can get caught in that same net. If the call is about a break-in or a fire, missing it could delay the help you need. </p><p>The good news is there's an easy fix. Whitelist your monitoring station's phone numbers (add them to your contacts or an "allowed" list) so they always get through, no matter what call screening tool you use. </p><h2>How Call Screening Can Block Your Monitoring Station </h2><p>Call screening comes in a few common forms, and most people use more than one at a time without realizing it. </p><ul> <li><strong>Phone-based screening apps.</strong> Google's Call Screen feature (built into Pixel phones) can automatically answer unknown calls with an AI assistant, ask who's calling, and hang up on anything it flags as spam. Apple's Silence Unknown Callers feature works differently. It sends any call from a number that isn't already in your contacts, recent calls, or Siri suggestions straight to voicemail without ever ringing your phone.</li> <li><strong>Phone carrier services.</strong> Carriers like Verizon, AT&T, and T-Mobile all offer built-in spam protection, such as Verizon's Call Filter or T-Mobile's Scam Shield. These services label suspicious calls and can automatically send anything flagged as "spam" or "junk" to voicemail.</li> <li><strong>Third-party call-blocking apps.</strong> Apps like Truecaller, Hiya, and RoboKiller work similarly. They compare incoming numbers against huge spam databases and block or silence calls that they deem suspicious.</li> </ul><p>Every one of these tools works the same basic way. Numbers that aren't already saved to your contacts (or added to the app's own allow list) get treated with suspicion. Since your monitoring station's number probably isn't saved anywhere on your phone, it can easily get caught in the same net as spam calls. </p><h2>How to Whitelist a Number </h2><p "="">Whitelisting is simple, and it works across almost every call screening tool. Save the monitoring station's phone number (or numbers in the case of stations like CMS) as a contact on your phone. Most call screening apps and phone features automatically let contacts through without screening them. </p><p>If a carrier or third-party app has its own separate "allow" or "safe" list (Verizon's Call Filter does, for example), add the number or numbers there too. Check the settings menu of whatever call screening app or feature you use to see if this option is available. </p><h2>Alarm Grid's Monitoring Station Numbers </h2><p>If you're an Alarm Grid customer based in the United States, you're monitored by Criticom, aka CMS, save all five of these numbers as contacts. A CMS call could come from any of them, so no single number is enough on its own:</p><ul> <li>(800) 432-1429</li> <li>(800) 631-2299</li> <li>(714) 373-7000</li> <li>(800) 468-4640</li> <li>(800) 482-9800</li> </ul><p>If you're monitored by Rapid Response (Canadian customers), save this number:</p><ul> <li>(800) 932-3822</li> </ul><p>CMS sends all text message and automated notifications from the short code 60281. If your phone or messaging app filters unknown senders, add this short code to your contacts or allow list as well, so you don't miss those alerts either. </p><p "="">Saving these numbers only takes a minute, but it makes sure a screening app never stands between you and help. If you're an Alarm Grid customer and aren't sure which monitoring numbers apply to your account, contact our support team at <a href="mailto:support@alarmgrid.com">support@alarmgrid.com</a> and we'll help you sort it out. we're here Monday - Friday from 9:00 AM - 8:00 PM Eastern Time. You can also call us at 888-818-7728 or visit our <a href="http://alarmgrid.com" target="_blank">website</a> to chat with a live agent (9:00 AM - 6:00 PM Eastern Time).</p><p "="">Not signed up for monitoring yet? Alarm Grid offers central station monitoring with no contracts, no activation fees, and no termination fees. Check out our <a href="http://www.alarmgrid.com/monitoring" target="_blank">monitoring plans</a> and protect your home or business today. </p> </article> <article> <h1>Wishing You a Happy 250th Fourth of July From Alarm Grid!</h1> <p>2026-07-03T09:00:00-04:00</p> <p>This Fourth of July marks 250 years since the signing of the Declaration of Independence. That's a pretty incredible milestone. From the whole Alarm Grid team, we want to wish you a happy Independence Day, and however you're spending the holiday, we hope you safelt enjoy every moment of it.</p><p></p><p>A quarter millennium of freedom, independence, and everything this country has built along the way. Whether you're watching fireworks, gathering with family, or just taking a well-earned day to relax, July 4th is a day to appreciate how far we've come and the people who made it possible. Happy 250th, America!</p><h2></h2><h3>We're Observing Regular Business Hours</h3><p>With July 4th falling on a Saturday this year, Alarm Grid is observing <strong> regular business hours today, Friday, July 3.</strong> Our team is available from <strong> 9:00 AM to 8:00 PM Eastern,</strong> so if you need help with your system, have a question about your account, or anything else, give us a call at (888) 818-7728 or email us at <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="mailto:support@alarmgrid.com">support@alarmgrid.com</a>. We're happy to help. </p><h2></h2><h3>Your Monitoring Never Takes a Holiday</h3><p>As always, our 24/7 central station partners at <strong>Criticom Monitoring Services (CMS)</strong> and <strong>Rapid Response</strong> will remain fully staffed throughout the holiday weekend. Your system is monitored and signals are processed around the clock, so you can enjoy the long weekend knowing your home or business is protected. </p><p>If you need to contact the monitoring station to cancel a false alarm or put your system on test: </p><p><strong>US customers:</strong> Call <strong>CMS</strong> at <strong>(888) 818-7728</strong> and press <strong>Option 9.</strong> Have your name, address, and false alarm password ready. </p><p><strong>Canadian customers:</strong> Call <strong>Rapid Response</strong> at <strong>(800) 932-3822</strong> with your <strong>name, address,</strong> and <strong> false alarm password ready. </strong> </p><p>Please make sure to provide your correct false alarm password when you call. Giving the wrong password or your duress password will result in a dispatch of emergency services, as designed. </p><h3>If You Need Technical Support Over the Weekend, Email Us</h3><p>The monitoring station can only help with alarm related events and system tests. For technical support, programming questions, or account changes like zone names and contact lists, shoot us an email at <a href="mailto:support@alarmgrid.com">support@alarmgrid.com.</a> Our office will be closed Saturday and Sunday, but we'll be back Monday morning at 9:00 AM Eastern and will get to your request as quickly as we can. If it's urgent and you're an Alarm Grid customer, you can also reach us at (888) 818-7728 during regular business hours. </p><p>Have a safe and happy Fourth of July! </p> </article> <article> <h1>Alarm.com Delays Affecting LiftMaster/Chamberlain Devices</h1> <p>2026-07-01T16:33:00-04:00</p> <p "=""><strong>UPDATE:</strong> This issue has been resolved as of 07/02/26. Once resolved, information about the issue was removed from Alarm.com notices, so we don't have an exact time of resolution. </p><p>Alarm.com has confirmed a technical issue affecting remote commands sent to LiftMaster and Chamberlain smart garage door devices. The issue began at midday on July 1, 2026. It may cause a delay when you try to open, close, or check the status of your garage door through <a href="https://www.alarmgrid.com/faq/what-is-alarm-dot-com" target="_blank">Alarm.com</a>. Some installers may also have trouble adding new LiftMaster or Chamberlain devices to a system until the issue is fixed. </p><p>If you didn't know, you can add a compatible LiftMaster or Chamberlain garage door to your Alarm.com account. We have an <a href="https://www.alarmgrid.com/faq/how-do-i-integrate-a-liftmaster-myq-garage-door-to-a-qolsys-iq-p" target="_blank">FAQ that walks through the integration</a> on a Qolsys IQ Panel 2 Plus, but the setup is nearly the same for any panel that supports the feature. </p><p>Alarm.com is actively working on a fix and has not yet given an end time for the issue. No action is needed on your part. If you use a LiftMaster or Chamberlain garage door opener with your system, you may notice a delay before your commands go through until the issue is resolved. </p><p>We will update this post as soon as Alarm.com resolves the issue. In the meantime, if you have any questions, contact the Alarm Grid support team at <a href="mailto:support@alarmgrid.com">support@alarmgrid.com</a> or call us at 888-818-7728. </p> </article> <article> <h1>How to Set AlarmGrid as a Preferred Source in Google Search</h1> <p>2026-06-24T09:00:00-04:00</p> <p>So, you typed a security question into Google and ended up on a forum from 2009 where "TechDad47" suggested you "just unplug it and plug it back in." Well, now there's a better way. Google has a feature called preferred sources. It lets you mark trusted sites so their results show up first. </p><h3>What Are Preferred Sources and How Do They Work?</h3><p>Preferred sources is a Google Search feature that lets you handpick up to three websites you trust. Once added, Google gives those sites priority placement in your results, sitting at or near the top with a small label identifying them as a source you follow. </p><p "="">It's not a filter and it's not a blocker. Other websites still show up. Google just puts your preferred sources toward the top so you find what you want faster. If your preferred source doesn't have content matching your search, Google returns normal results with no harm done. The setting lives in your Google account, so you can add it once on your laptop and it works on your phone, your tablet, even your smart fridge! Anywhere you're signed into your Google account it will work.<br> </p><hr><h3>Here's How to Set It Up</h3><p><strong>Step 1: Open Google Search and head to Settings</strong> </p><p>Head on over to Google.com in your browser. </p><p><br><br>Then look for <strong>Settings</strong> at the bottom right of the page. Click it, then select <strong>Search settings</strong> from the popup menu.<br><br><br><br><br> </p><hr><p><strong>Step 2: Find the "Search Personalization" section</strong> </p><p>Once you're in <strong>Search Settings</strong>, scroll down until you spot the <strong>Search Personalization </strong>section. </p><p><br><br> </p><hr><p><strong>Step 3: Click on the Source Preferences button,</strong> </p><p>Now that you're in the <strong>Search personalization </strong>menu, scroll down until you see <strong>Source preferences</strong> and click on it. This will bring you to the Source preferences page. </p><p><br> </p><p><em><br><br></em> </p><p><strong>Step 4: Add AlarmGrid as a preferred source</strong> </p><hr><p>Click <strong>Add a source</strong>, then type in: <strong>alarmgrid.com</strong> </p><p>Click the <strong>checkbox</strong> next to alarmgrid.com to set it as a preferred source. </p><p "="">That's it. You just told Google, "Hey, I trust these people," and now when you Google search with a relevant question Alarm Grid will be prioritized.<br><br><br><br><br> </p><hr><p><strong>That's all there is to it.</strong> </p><p "="">From here on out, when you search for anything security related: panel setup, sensor troubleshooting, z-wave devices, you name it, AlarmGrid results jump to the front of the line. No more TechDad47, no offense to him. Just real answers from people who actually know their way around a security system.<br> </p><hr><p><strong>A couple of things worth knowing:</strong> </p><ul> <li>This setting is tied to your Google account, so it follows you across devices as long as you're signed in.</li> <li>Google can still show results from other sites. This just moves AlarmGrid to the top of related results.</li> <li>You can add up to three preferred sources total, so choose wisely. We're not saying pick us three times, but we're not <em>not</em> saying it.</li> </ul><hr><p><strong>Why AlarmGrid?</strong> </p><p>We've been writing detailed, no-fluff guides on home security systems for years. Our content is written by people who actually use and test this equipment, not scraped, not outsourced, not phoned in. If you want to browse what we've got, head to <strong>alarmgrid.com</strong>. There's a good chance we've already answered whatever you're about to Google. </p><p>If you need help or have questions about anything Alarm related, our support team is here Monday - Friday from 9:00 AM - 8:00 PM Eastern. You can contact us at 888-818-7728 or by emailing <a href="mailto:support@alarmgrid.com.">support@alarmgrid.com.</a> </p> </article> <article> <h1>Happy Memorial Day 2026 from the Alarm Grid Family</h1> <p>2026-05-25T09:00:00-04:00</p> <p>Memorial Day is one of those rare holidays that holds two things at once. It's a day of gratitude, for the men and women who gave their lives in service to this country, and for the families who carry their memory forward. It's also a day of togetherness, of backyards full of family, of communities coming together to remember and to celebrate the freedoms those sacrifices made possible.</p><p>So today, a thank you. To every service member and the families who carry their memory forward. To those who served alongside them. And to every man and woman who has ever worn the uniform, thank you. Today, and every day.</p><h3>Holiday Hours</h3><p>The Alarm Grid office will be closed on Monday, May 25, 2026. We'll be back Tuesday, May 26 at 9:00 AM Eastern Time for our regular support hours (9:00 AM – 8:00 PM ET).</p><h3>Monitoring Station Contact Information</h3><p>Even while our offices are closed, professional monitoring continues without interruption. Our central station partners at Criticom Monitoring Services (CMS) and Rapid Response are open 24/7/365 and will continue monitoring alarms and dispatching help exactly as they always do.</p><p>If you need to report a false alarm or place your system on test mode, use the appropriate number below:</p><p><strong>US customers with full monitoring:</strong> Call CMS at (888) 818-7728 and press Option [9]. Have your name, address, and false alarm password ready when the operator answers.</p><p><strong>Canadian customers with full monitoring:</strong> Call Rapid Response at (800) 932-3822 with your name, address, and false alarm password ready.</p><p><span></span></p><p>Please make sure you provide your false alarm password when you call. Giving the wrong password, or your duress password, will result in a dispatch of emergency services, as designed.</p><h3>If You Need Technical Support, Email Us</h3><p>The monitoring station can only help with alarm related events and system tests. For technical support, programming questions, or account changes like zone names and contact lists, shoot us an email at <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="mailto:support@alarmgrid.com">support@alarmgrid.com</a>.</p><p>We'll prioritize support emails first thing Tuesday morning and get back to everyone as fast as we can. Please be patient while we respond to all requests. If it's urgent and you're an Alarm Grid customer, you can also reach us at (888) 818-7728.</p><p>From all of us at Alarm Grid, have a safe and meaningful Memorial Day!</p> </article> <article> <h1>Replacing a PROA7 or PROA7PLUS Without Losing Sensors</h1> <p>2026-05-13T09:00:00-04:00</p> <p>Replacing a First Alert PROA7 or PROA7PLUS panel sounds simple enough. Alarm dealers perform replacements daily using AlarmNet360 (AN360), and when the recommended process is followed, everything works fine. But for a DIYer with no AN360 access, the proper order of things may not be clear. </p><p>DIY users often run into a unique problem. While in the process of replacing their existing PROA7 or PROA7PLUS, they also decide to add to the system and purchase new PROSIX sensors for that purpose. The hood's already up, might as well give it a tune up, right? </p><p>We've seen customers receive their replacement panel and immediately begin adding new sensors before performing the actual panel swap. We get it, new sensors are exciting! But please curb your enthusiasm until you've worked with one of our support agents to move all existing PROSIX sensors from the old panel to the new one. Otherwise, you may lose either your original PROSIX sensors or the new ones you've already added. </p><h2>Why This Happens</h2><p>Unlike older wireless sensors, PROSIX devices become permanently paired, or “married,” to a specific alarm panel during enrollment. </p><p>Once a PROSIX sensor is learned into a system, it cannot simply be moved to another panel later unless it is properly released from the original system first. </p><p>That means if you: </p><ul> <li>Power up a replacement PROA7 or PROA7PLUS</li> <li>Enroll new PROSIX sensors into it</li> <li>Then later perform a panel replacement in AN360</li> </ul><p>...you may unintentionally overwrite sensor programming during the restore process. </p><p "="">This can go wrong in any number of ways, but the end result of not following the proper steps is that you lose sensor programming, and the affected sensors may not be recoverable. Once a PROSIX sensor has been paired with a system and powered on for 24 hours or more, it can no longer be factory defaulted. So a sensor in this position, paired with a system that no longer exists with no possibility of being factory defaulted, is a sensor that must be replaced.</p><h2>But the Panel Does Exist!</h2><p>Yes...and no. When a PRO Series panel is registered and communicating properly with AlarmNet360, the panel and server stay in constant sync. If programming changes, AN360 updates the panel "image" stored on the server. During a panel replacement, this saved image is transferred to the new PROA7 or PROA7PLUS. </p><p>If you get a new panel and begin programming it with new PROSIX sensors, you're creating a new and separate image. One that isn't synced with AN360. When the panel pairs with a PROSIX sensor, it chooses a channel for communication. You may be familiar with this process from older 2.4 GHz WIFI networks. The panel makes its choice based on the least noisy channel at the time of sensor programming. This information becomes part of the new image. </p><p>If that channel later becomes noisy, the panel can switch to a cleaner channel and notify all enrolled PROSIX sensors to follow it. If a sensor misses that message, it may remain stuck trying to communicate on the old channel. For more information on PROSIX wireless best practices, check out <a href="https://www.alarmgrid.com/blog/best-practices-for-installations-with-prosix-sensors" target="_blank">this FAQ</a>. </p><p>The proper channel setting, the encryption key for each PROSIX sensor, and all other panel programming are stored in AN360 as part of the original panel's "image". When you initiate a panel replacement, you're telling AN360 to send the most recent image taken from the old panel to the new one. By necessity, this process replaces the new panel image you began creating when you started adding PROSIX sensors to the new panel prior to the swap. There is no way to merge these two images together. </p><p>If the replacement succeeds, the new panel becomes an exact copy of the last synced version of the old panel. That's the intended result. However, if you enrolled new PROSIX sensors into the replacement panel beforehand, those sensors will be overwritten during the replacement process. If they were powered on and paired for more than 24 hours prior to this, they cannot be factory defaulted and will have to be replaced. </p><h2>The Most Important Rule</h2><p>If you are replacing a PROA7 or PROA7PLUS system: <em>DO NOT power up or enroll any new PROSIX sensors before the panel replacement is fully completed.</em> </p><p>This includes: </p><ul> <li><a href="https://www.alarmgrid.com/browse/prosix-door-window-sensors" target="_blank">Door/window sensors</a></li> <li><a href="https://www.alarmgrid.com/browse/prosix-motion-detectors" target="_blank">Motion detectors</a></li> <li><a href="https://www.alarmgrid.com/browse/prosix-smoke-detectors" target="_blank">Smoke detectors</a></li> <li><a href="https://www.alarmgrid.com/browse/prosix-heat-detectors" target="_blank">Heat detectors</a></li> <li><a href="https://www.alarmgrid.com/browse/prosix-glass-break-detectors" target="_blank">Glass breaks</a></li> <li><a href="https://www.alarmgrid.com/browse/prosix-key-fobs" target="_blank">Key fobs</a></li> <li><a href="https://www.alarmgrid.com/browse/prosix-sirens" target="_blank">Sirens</a></li> <li>Any additional <a href="https://www.alarmgrid.com/browse/prosix-series-sensors/brands/honeywell" target="_blank">PROSIX device</a></li> </ul><p>Leave any new sensors in the box until the replacement process is completely finished. </p><h2>The Correct Way to Replace a PROA7 or PROA7PLUS</h2><p>Follow these steps to avoid losing sensors or corrupting system programming: </p><ol> <li> <strong>Don't power on the new panel.</strong> Leave the new panel powered completely down until you are ready to physically replace the old one. Don't perform any programming on the new panel. If you have gotten to this point and you realize you've made the mistake of powering on the new panel and adding PROSIX Sensors, you should <a href="https://www.alarmgrid.com/faq/how-do-i-factory-reset-my-proa7-or-proa7plus-alarm-system" target="_blank">factory reset</a> the new panel, then once all PROSIX sensors have received the reset command, power the panel down completely. You can tell a PROSIX sensor has been released if you open or fault the sensor and the LED begins blinking rapidly. If it's going to be hours or days before you can complete the replacement through AN360, remove the batteries from the new PROSIX sensors to conserve power.</li> <p style="background-color: #EAF4FF; border: 1px solid #B6D4FE; border-left: 4px solid #3B82F6; padding: 14px 16px; margin: 16px 0; border-radius: 4px; color: #1E3A5F;"> If you happen to be replacing your existing panel with a used PROA7 or PROA7PLUS, be sure the "new" panel has the latest firmware. This ensures compatibility with all sensors. After updating, be sure to perform a factory reset before continuing. To do this, the panel will need to be powered on. As long as you complete these steps, then power back down before the swap is initiated in AN360, you're good. You'll need to work with your alarm dealer to arrange the firmware update, if one is needed. </p> <li><strong>Verify the programming.</strong> At this stage, you may want to verify that the "image" of the old panel in AN360 matches the actual programming in the old panel as closely as possible. You'll need to work with your alarm dealer to do this, as end users don't have access to AN360. If the old panel is completely dead, just do your best to complete this step.</li> <li> <strong>Perform the panel replacement in AlarmNet360.</strong> Provide the MAC and MAC CRC from the new panel to your alarm dealer. They can now initiate the panel replacement process in AlarmNet360. If you plan to reuse the cellular module, PROWIFIZW*, or any other modules from the existing panel, power it down, remove those modules, and NEVER POWER THAT PANEL ON AGAIN WITHIN RANGE OF THE SENSORS unless your alarm dealer tells you to do so.</li> <p style="background-color: #EAF4FF; border: 1px solid #B6D4FE; border-left: 4px solid #3B82F6; padding: 14px 16px; margin: 16px 0; border-radius: 4px; color: #1E3A5F;"> *When replacing a PRO Series panel paired with Z-Wave devices, AN360 can bring those devices to the new panel, preventing you from having to exclude and then include them again. However, this is only possible when the PROWIFIZW module from the old panel is moved to the new one. </p> <li> <strong>Allow the replacement process to finish completely.</strong> After the replacement has been initiated in AN360, you should: <ul> <li>Power up the new PROA7 or PROA7PLUS.</li> <li>Tap the Setup button for WIFI > choose your SSID > enter your password > Save > Connect.</li> <li>Once connected to WIFI, tap Next, then tap Register.</li> <li>Let the new panel fully sync with AlarmNet360. As it goes through the process of adding the existing PROSIX sensors, the panel will chime for each sensor.</li> </ul> Do not interrupt this process. Depending on signal strength and the number of enrolled sensors, synchronization may take several minutes to complete. Be sure your alarm dealer also knows not to access the account in AN360 until the replacement process has fully finished. </li> <li> <strong>Confirm all existing sensors restored properly.</strong> Tap the hamburger menu icon (☰) at the bottom center of the Home screen, then tap <strong>Sensors</strong>. You should see a list of all enrolled sensors. Verify that the sensor names are correct. To the right of each sensor name, the panel will display the signal strength and battery status of the sensor. Initially, these fields may appear blank. As the panel completes synchronization with the sensors, the signal and battery indicators will gradually populate. The replacement process is not complete until every sensor shows both a valid signal strength and an accurate battery level.</li> <p style="background-color: #EAF4FF; border: 1px solid #B6D4FE; border-left: 4px solid #3B82F6; padding: 14px 16px; margin: 16px 0; border-radius: 4px; color: #1E3A5F;"> If the old panel was completely dead, or otherwise unable to communicate with the PROSIX sensors for an extended period of time, some sensors may show a low battery condition sooner than expected. PROSIX sensors continuously attempt to check in with the panel. If the panel does not respond, the sensors continue trying repeatedly, which can prematurely drain their batteries. If you suspect that an existing PROSIX sensor may have a dead battery, replace the batteries in the device and make sure it communicates fully with the panel <em><u>before</u></em> you enter panel programming. </p> <li><strong>Add new PROSIX sensors.</strong> Only after completing the previous steps should you begin enrolling any newly purchased sensors. Once you have verified that all programming has been synced from AN360 to the new panel, you can add additional sensors and make any other necessary changes.</li> </ol><h2>Final Thoughts</h2><p>We understand why DIY users try to prepare the new panel ahead of time. It feels like the faster and more organized approach. Unfortunately, with PROA7 and PROA7PLUS systems using PROSIX sensors, doing this can actually create major problems during the replacement process. </p><h4>The safest approach is simple:</h4><ul> <li>Keep the replacement panel powered off.</li> <li>Leave all new PROSIX sensors unopened and unpowered.</li> <li>Work with your alarm dealer to complete the AlarmNet360 replacement first.</li> <li>Verify old sensors restored correctly.</li> <li>Finally, add any new devices and test for proper operation.</li> </ul><p>Following the proper order prevents lost programming, sensor lockouts, and hours of unnecessary troubleshooting. Alarm Grid customers who need to perform a PROA7, PROA7PLUS, or even VISTAH3 replacement with existing PROSIX sensors should contact support prior to taking any action on the replacement. Our support team is here Monday - Friday from 9:00 AM - 8:00 PM Eastern. You can contact us at 888-818-7728 or by emailing <a href="mailto:support@alarmgrid.com">support@alarmgrid.com</a>. </p> </article> <article> <h1>IQ Panel 5 Family Now Uses WIFI Only for Firmware Updates</h1> <p>2026-05-12T09:00:00-04:00</p> <p>Qolsys has released IQ Panel 5 firmware version 5.0.2 with performance improvements, bug fixes, and upgrades to PGM rules on the entire IQ Panel 5 family. Unlike IQ4 systems, the IQ5 lineup no longer supports local firmware updates through the panel access point and now relies solely on WIFI. </p><h2>Firmware Updates on IQ4 vs IQ5 Panels</h2><p "="">The IQ4 family of panels allows firmware updates to be installed locally using the panel’s built-in access point feature, commonly called Panel AP. This method allowed a user or installer to download the firmware file to a phone or tablet, connect directly to the panel and transfer the file, then install the update. </p><p>While this feature was convenient in certain situations, it was seldom used in real-world installations. Most IQ panel firmware updates are performed using WIFI and the panel’s built-in network update tools. Because of this, Qolsys removed local firmware installation support from the IQ Panel 5 family. </p><p>This change affects the following systems: </p><ul> <li>IQ Panel 5</li> <li>IQ5 Hub</li> <li>IQ5 NS</li> </ul><p "="">These panels can still receive firmware updates directly from Qolsys or Alarm.com using an internet connection, but downloadable firmware files are no longer provided for local installation. However, you can bookmark our <a href="https://www.alarmgrid.com/downloads/iqpanel5-iq5hub-iq5ns-firmware-updates" target="_blank">IQ5 Family Firmware Update Page</a> for information about future updates.</p><h2>How to Update IQ Panel 5 Firmware</h2><p "="">Before starting the update process, make sure the panel is <a href="https://www.alarmgrid.com/faq/how-do-i-connect-the-iq-panel-5-to-my-home-wifi-network" target="_blank">connected to WIFI</a> and is powered by AC with a charged backup battery. The panel must be on version 5.0.1 before installing 5.0.2. To find the current version, swipe down from the top of the screen, tap Settings > Advanced Settings > Enter Installer Code (default:1111) > About > Tap Software. Verify your panel is on software 5.0.1. </p><ol> <li>Swipe down from the top of the screen and touch “Settings.”</li> <li>Tap “Advanced Settings.”</li> <li>Enter the Installer Code. The default is 1111.</li> <li>Tap “Upgrade Software.”</li> <li>Touch “Patch Tag.”</li> <li>Enter the patch tag: <strong>iqpanel5.0.2</strong></li> <li>Touch “OK.”</li> <li>Touch “Upgrade Using Network.”</li> <li>Allow the panel to download and install the update.</li> <li>When prompted, touch “OK” to reboot the panel.</li> </ol><p "="">The software install and reboot process can take several minutes. Do not interact with the touchscreen while the update is being installed. </p><h2>Using “Upgrade Using Network” Without a Patch Tag</h2><p>You can also update the panel without entering a patch tag. In many cases, simply selecting “Upgrade Using Network” will allow the panel to contact Qolsys servers and automatically search for available firmware. </p><p>However, when a firmware release is very new, Qolsys may initially restrict the automatic update path while the rollout is being staged. During that time, the firmware may only be available by entering the correct patch tag manually. </p><p>Once the rollout becomes fully public, the patch tag is usually no longer necessary. </p><h2>Update Via Alarm.com </h2><p "="">For those who are less into Do It Yourself, and more into Do It Together, you can request that your alarm dealer push the firmware update for you using Alarm.com. The Alarm.com server can tell if there are one or more firmware updates available for your panel based on its current version. The server will advise which updates should be installed, and will recommend the proper order, if multiple updates are available. </p><h2>What’s New in Firmware Version 5.0.2?</h2><p>Firmware version 5.0.2 includes several fixes and improvements for the IQ Panel 5 family. </p><ul> <li>Fixed an issue where the siren could continue sounding during a Panel Test.</li> <li>Improved IQ Installer App pairing performance with IQ5 systems.</li> <li>Resolved an issue where the panel could reboot while writing health memory data.</li> <li>Updated touchscreen sensitivity calibration.</li> <li>Added updated supervision support for new PGP Heat Detectors, including the PGP9979 and PGP8979.</li> <li>Fixed certain PGM rule behaviors when using compatible W2W and IOG modules.</li> </ul><p>As with previous Qolsys firmware releases, version 5.0.2 focuses heavily on stability improvements and better long-term reliability for both installers and end users. </p><p>If you're an Alarm Grid customer and you need help updating your IQ Panel 5, IQ5 Hub, or IQ5 NS firmware, our support team is happy to assist. You can email us at <a href="mailto:support@alarmgrid.com">support@alarmgrid.com</a> or call us at <a href="tel:18888188283">888-818-8283</a>. Our support hours are Monday through Friday from 9:00 AM to 8:00 PM ET. Please have your panel connected to WIFI before beginning the update process.</p> </article> <article> <h1>New Firmware Update Available for PRO Series Panels</h1> <p>2026-05-05T09:00:00-04:00</p> <p "="">Resideo recently released a new firmware version for its PRO Series. Firmware 03.2476.204 is now available for PROA7 and PROA7PLUS panels, improving touchscreen response, clarifying the disarm process, and restoring PROSIX signal strength display. Learn more in the <a href="https://www.alarmgrid.com/documents/mywebtech-technical-notification-141-pro-series-aio-firmware-update-04-28-26" target="_blank">official Resideo notice</a>. </p><h2>Silent Alarm Button Renamed to Police Alarm (Silent)</h2><p "="">This is the most important change in the update and it applies to all PRO Series models. In previous versions, during an active alarm, some users were pressing the Panic icon and then pressing the Silent Alarm button to silence the alarm. In reality, what they were doing was sending a silent panic signal, telling central station dispatchers to send the police immediately. </p><p "="">Doing this did silence the alarm, but without warning, police officers were being sent to the address. To make the function clearer, Resideo has renamed the button to POLICE ALARM (SILENT) and provided the instructions to enter a PIN in bold. The behavior is unchanged. But the new description makes it obvious that pressing this button calls the police, and that entering your user code is the correct way to silence an alarm. </p><p "=""><br> </p><p><em>Before (left) and after (right) — the Silent Alarm button is now labeled Police Alarm (Silent)</em> </p><h2>Touchscreen Sensitivity Fix</h2><p>The touchscreen fix applies specifically to PROA7-FA and PROA7PLUS-FA panels. A small number of these units have experienced inaccuracy or lag when using the touchscreen, and the new firmware adjusts the sensitivity to resolve it. If your panel has felt sluggish or inconsistent to the touch, this update should take care of it. Standard PROA7 and PROA7PLUS models are not affected by this issue, though they can still receive the update. </p><h2>RFSIX (PROSIX) Signal Strength Display Fix</h2><p>PROSIX sensors paired with a PRO Series panel show their signal strength, making it easy to confirm they’re communicating properly and to troubleshoot any supervision issues. The display updates daily at 1:00 AM local time, or within about two minutes after using <a href="https://www.alarmgrid.com/faq/how-do-i-enter-walk-test-on-a-honeywell-home-proa7plus" target="_blank">walk test mode</a>.</p><p "="">The third fix addresses an issue that affected some PROA7-FA panels updated to firmware versions 03.2476.174 or 03.2476.183 in August 2025. On those systems, the RFSIX signal strength bar graph could disappear from the screen after the update. This new firmware brings that display back for affected panels. PROA7PLUS-FA and earlier ProSeries models aren’t impacted and don’t require any action. However, it is always recommended to keep your system updated to the latest firmware.</p><h2>How to Get the Update</h2><p "="">The firmware is now available through the AlarmNet360 portal. Alarm dealers can push it remotely to installed panels, or apply it during a new installation if the panel in the box is on an older version. Before the update can be pushed, the panel should: </p><ul> <li>Be disarmed.</li> <li>Be connected to WIFI.</li> <li>Be free of alarm memory.</li> <li>Not have an AC loss condition.</li> <li>Not be actively reporting.</li> <li>Not be in walk test or programming mode.</li> </ul><p "="">New PROA7-FA and PROA7PLUS-FA units are already being shipped with 03.2476.204 pre-installed, though it may take a few weeks for all distributor inventory to cycle through. The firmware revision is printed on a label on the side of the box if you want to verify the version before opening a unit. </p><p "="">For help with your PRO Series system, the Alarm Grid support team is available Monday through Friday from 9:00 AM - 8:00 PM Eastern Time. Email us at <a href="mailto:support@alarmgrid.com">support@alarmgrid.com</a>, call us at 888-818-7728, or <a href="https://www.alarmgrid.com/" target="_blank">chat with us on our website</a>. Live chat agents are available from 9:00 AM - 6:00 PM Eastern. </p> </article> <article> <h1>Congrats to Tech Support's Gage on Marathon Achievement</h1> <p>2026-04-30T09:00:00-04:00</p> <p>We’re proud to recognize our Technical Support Specialist, Gage, for completing last week's Kentucky Derby Festival Marathon in 5 hours, 11 minutes, and 45 seconds. From a tight training schedule to overcoming injury, his journey to the finish line highlights true perseverance and dedication. </p><p><br></p><p>Gage’s background makes this accomplishment even more meaningful. Growing up, he stayed active playing football, baseball, and basketball, but long-distance running was never something he particularly enjoyed. </p><p>Even during his time serving on active duty in the U.S. Air Force from September 2020 to October 2025, running was more of a requirement than a passion. Stationed at F.E. Warren Air Force Base in Cheyenne, Wyoming as part of Security Forces, he built discipline and resilience that would later help him in taking on this challenge. </p><p>After leaving the military, Gage was encouraged by his mom to train alongside her for the Kentucky Derby Festival Marathon. With limited time to prepare, he began training at the start of January, knowing he had a shorter window than most marathon runners would prefer. </p><p><br> </p><p><em>The man and his motivation. Gage and his mom pose for post-race pics.</em></p><p "="">Training came with its own set of obstacles. Gage developed IT Band Syndrome, which caused sharp pain along the outside of his left knee and made it difficult to continue running consistently. At one point, it seemed like completing the race might be impossible. </p><p "="">IT Band Syndrome, is short for IlioTibial Band Syndrome (ITBS), and is a common overuse injury affecting those who are active in cycling, running, and other sports. </p><p>The iliotibial (IT) band is a thick band of connective tissue that runs along the outside of the thigh, from the hip down to the shinbone (tibia). Its job is to help stabilize the knee during movement, especially when running or walking. </p><p>IT Band Syndrome occurs when this band becomes tight or irritated and starts to rub against the outer part of the knee joint. The resulting friction can lead to inflammation and pain. </p><p "="">The most common symptom of ITBS is a sharp or burning pain on the outside of the knee, which often worsens with activity, especially running downhill or over long distances. Some people may also feel tightness along the outer thigh or hip. Running a marathon while dealing with this condition makes Gage's success even more impressive! </p><p>Instead of stepping away, he adjusted his approach. By incorporating strength training and working through the setbacks, Gage stayed committed to his goal. On race day, that dedication paid off as he crossed the finish line and completed the marathon. </p><p "="">Congratulations again to Gage on this impressive achievement. Your determination and willingness to push through challenges is something we here at Alarm Grid are proud to celebrate! </p><hr> </article> <article> <h1>2GIG Posts Its First Firmware Update for the GC Touch</h1> <p>2026-04-29T09:00:00-04:00</p> <p>Firmware updates keep your 2GIG GC Touch panel running smoothly while adding new features and improving current ones. The latest update introduces enhanced usability, new customization options, and system improvements that help ensure continued reliable performance from your security system. </p><p "="">A firmware update is available for the 2GIG GC Touch, available in <a href="https://www.alarmgrid.com/products/2gig-2gig-touch-na-aa" target="_blank">AT&T LTE</a> and <a href="https://www.alarmgrid.com/products/2gig-2gig-touch-na-va" target="_blank">Verizon LTE</a> versions. In this post we're talking about Version 1.1, displayed on the panel as ROM 1.1.072. To check your current firmware version, go to Settings (⚙️), enter your Installer Code (1561 by default), and navigate to the System Information screen. Scroll down until you see the Software Version. After completing the update, the panel will reflect the new version number as noted above, confirming that the firmware has been successfully installed. </p><h3>Removed the Enter Requirement for PIN Codes </h3><p "="">"And the people said, Amen!" One of the most noticeable usability improvements, and my personal favorite, is that you no longer need to press the Enter (↵) button after entering a user code. The GC Touch now automatically accepts <a href="https://www.alarmgrid.com/faq/how-do-i-change-to-6-digit-user-codes-on-the-2gig-gc-touch" target="_blank">valid 4-digit or 6-digit codes</a>, depending on your system's settings, once entered. This streamlines everyday interactions like arming and disarming the system, making operation faster and less cumbersome for users. </p><h3>Sensor Chime Voice Annunciation </h3><p "="">This update introduces voice annunciation for sensor chimes. Instead of relying solely on a chime tone, the panel can now audibly announce sensor activity. This gives the user clearer awareness of which door or window has been opened, improving situational awareness throughout the home without requiring you to look at the panel screen. A sensor can use chime tones or voice description, but not both.</p><h3>30-Minute Sounder Disable for Testing </h3><p "="">A new option allows users or installers to temporarily disable the panel sounder for up to 30 minutes. This is especially useful during system testing or maintenance, since it prevents repeated alarm sirens while allowing you to verify sensor functionality. It makes troubleshooting and walk testing far more convenient and less disruptive for children, pets, and you! To disable the sounder, from the Home Screen tap Settings (⚙️) > Enter Installer Code (default: 1561) > Equipment Management > Disable Sounder.<br> </p><p "=""><br></p><h3>OTA Firmware Update Requests from the Panel </h3><p "="">Version 1.1 also lays the groundwork for easier updates in the future by adding the ability to request over the air updates directly through the panel. While updates are still managed and distributed via Alarm.com, this feature streamlines the update process, reduces reliance on <a href="https://www.alarmgrid.com/faq/how-do-i-update-the-firmware-on-my-2gig-gc-touch-panel" target="_blank">manual USB updates</a>, and minimizes the need to contact your alarm dealer for firmware updates. </p><h3>Screen Saver and Photo Slideshow </h3><p "="">A highly anticipated addition is the new screen saver and photo slideshow feature. The GC Touch can now display images when idle, allowing it to function as a digital picture frame. This adds a more personalized touch to the panel and helps it blend more naturally into the home environment. If you need help configuring this new feature, <a href="https://www.alarmgrid.com/faq/how-do-i-set-up-the-photo-frame-screen-saver-on-my-gc-touch" target="_blank">check out our FAQ</a> on the subject.</p><h3>Repeater Supervision Support </h3><p>Finally, the update also introduces repeater supervision support. This allows the panel to monitor compatible repeaters and confirm that they remain operational. By supervising these devices, the system can maintain strong and reliable communication with wireless sensors throughout the property. </p><p>Keeping your 2GIG GC Touch up to date ensures you get the best performance, features, and reliability from your system. If you need help updating your panel or have questions about these new features, contact the Alarm Grid support team. Call us at 888-818-7728, email <a href="mailto:support@alarmgrid.com">support@alarmgrid.com</a>, or visit <a href="https://www.alarmgrid.com" target="_blank">www.alarmgrid.com</a> to chat with a live agent. Support is available Monday - Friday from 9:00 AM to 8:00 PM Eastern Time, with chat available from 9:00 AM to 6:00 PM Eastern Time. </p> </article> </main></body></html>