AmazingServiceGuy.com - Keep your customers coming back!

Customer service book and blog update

Kevin Stirtz — Wed, 08 Feb 2012 13:29:08 +0000

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei and Anne Morriss were kind enough to send me a copy of their latest book: UNCOMMON SERVICE. In it they discuss a new model organizations can use to improve customer service and improve loyalty. I will be reading [...]

Customer Service Conference to Focus on Loyalty and Retention

Kevin Stirtz — Tue, 07 Feb 2012 13:32:38 +0000

In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]

The Importance of Incorporating Customer Service Strategies in a Business Plan

Kevin Stirtz — Thu, 02 Feb 2012 13:04:37 +0000

By Sara Mackey Having a well thought out customer service strategy is essential when developing a business plan. Large organizations and small businesses alike must incorporate well planned customer service strategies into their business goals to build a profitable return customer base. The ultimate success of a business will depend on how well the customers [...]

Three Ways to Keep Your Customers Coming Back

Kevin Stirtz — Tue, 10 Jan 2012 12:52:47 +0000

Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools. The suggestions centered on [...]

Customer Service articles, books, blogs and more.

Kevin Stirtz — Mon, 28 Nov 2011 14:49:34 +0000

Welcome to the world of Amazing Service! I am Kevin Stirtz and this blog is my creation. It’s here to help you improve customer service for yourself, your team and your entire organization. I have written over 600 customer service blog posts, articles, ebooks and other resources and published them here, for you to use. [...]

Cyber Monday Customer Service – Did it meet your expectations?

Kevin Stirtz — Mon, 28 Nov 2011 14:48:37 +0000

Cyber Monday and Black Friday. By now we have all heard stories about how crazy these shopping days can get. And this year is no exception. From $199 flat screen 42 inch TVs to pepper-sprayed customers, to employees protesting the early start times, Black Friday and Cyber Monday have become an annual shopping experience unlike [...]

How was YOUR Black Friday shopping experience?

Kevin Stirtz — Sun, 27 Nov 2011 23:56:41 +0000

Whew! Black Friday 2011 is now behind us. We can all relax and catch our breaths. And then get on with the rest of our holiday season. Personally, I think the whole idea Black Friday is way over done. But that’s just my personal opinion. What’s important (much more important than my personal opinion) is [...]

Customer service conference: The Customer & Loyalty World Show

Kevin Stirtz — Sat, 26 Nov 2011 21:50:42 +0000

SCG:QI, an integrated business research company with expertise in analyzing customer perceptions in social and traditional media along with their global partners EmPower Research USA, will host a conference topic of “Enhancing Customer Service and Experience through Social Media Analysis ” at The Customer & Loyalty World Show in Dubai on 29th November 2011. The [...]

Customer Service Manual & Guide for Training Workshops

Kevin Stirtz — Sat, 26 Nov 2011 20:55:42 +0000

This complete customer service guide saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This complete customer service manual and course will help you attract and keep more customers by helping you raise the quality and consistency of customer service across [...]

Professional Customer Service Self Study Guide

Kevin Stirtz — Sat, 26 Nov 2011 20:50:09 +0000

This self-study manual saves you money and helps your employees improve their customer service skills faster Do you want to improve customer service in your organization? This customer service manual will help you attract and keep more customers by helping you raise the quality and consistency of customer service across your team. It’s full of [...]