AmazingServiceGuy.com - Customer Service Training & Improvement Resources

Put the Mouse Down! An Easy Way to Improve Customer Service

Kevin Stirtz — Fri, 10 Jul 2009 14:40:28 +0000

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Don’t multitask while helping your customer. And here are some additional thoughts on this topic… Some people are good at multitasking. Some can listen while they are doing other things. But just because you CAN do something doesn’t mean you SHOULD. We all can listen better when we [...]

Customer Service Quote for July 10, 2009

Kevin Stirtz — Fri, 10 Jul 2009 13:01:30 +0000

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” -Jeff Bezos Jeff Bezos: The Founder of Amazon.com

Create a Daily Reminder of Amazing Customer Service

Kevin Stirtz — Thu, 09 Jul 2009 14:08:09 +0000

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Create a daily reminder of amazing customer service. And here are some additional thoughts on this topic… Delivering amazing customer service is not complicated. It’s something we all know how to do. The real challenge is doing it every time with every customer. Things get in the way. [...]

Customer Service Quote for July 9, 2009

Kevin Stirtz — Thu, 09 Jul 2009 13:01:11 +0000

“Watch your thoughts, for they become words, Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny.” -Oliver Wendell Holmes Oliver Wendell Holmes Jr.

Amazing Service Guy on the Radio (Again)

Kevin Stirtz — Wed, 08 Jul 2009 15:30:43 +0000

Several weeks ago I joined Mark Kozlak and his co-host Ann Hermes on their weekly radio talk show. We talked (and joked) about the state of customer service and how to improve it. The audio file for that show is now available so you can listen online here: And wait - there’s more! This Saturday, July 11, Mark [...]

Focus on Solutions for Your Customer, Not Dead Ends

Kevin Stirtz — Wed, 08 Jul 2009 13:11:41 +0000

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here are some additional thoughts on this topic… When you fail to help a customer, you’re giving them a dead end. When all you do is quote policy or simply tell them “we’re all out” of whatever they [...]

Customer Service Quote for July 8, 2009

Kevin Stirtz — Wed, 08 Jul 2009 13:01:41 +0000

“This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.” -John Ilhan

After a Complaint, Promise to Do Better

Kevin Stirtz — Tue, 07 Jul 2009 15:08:00 +0000

by Kevin Stirtz Here is your Daily Dose of Amazing Service: After a complaint, promise to do better. And here are some additional thoughts on this topic… A while ago I saw an interview of Dell’s Chief Information Officer. He was talking about some of the customer service problems Dell had been experiencing. While he answered many of [...]

Customer Service Quote for July 7, 2009

Kevin Stirtz — Tue, 07 Jul 2009 13:01:57 +0000

“The secret to successful customer service starts with YES!” -Jeffrey Gitomer Author of: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Know your company’s customer service standards or create your own

Kevin Stirtz — Mon, 06 Jul 2009 19:17:52 +0000

by Kevin Stirtz Here is your Daily Dose of Amazing Service: Know your company’s customer service standards or create your own. And here are some additional thoughts on this topic… If you have customers you should have customer service standards. No exceptions. Standards help everyone communicate and understand. They tell customers what to expect when they do business with [...]

Customer Service Quote for July 6, 2009

Kevin Stirtz — Mon, 06 Jul 2009 18:51:41 +0000

“Repeat business or behavior can be bribed. Loyalty has to be earned.” -Janet Robinson

Ask your customers to grade you

Kevin Stirtz — Fri, 03 Jul 2009 14:01:24 +0000

Customer Service Quote for July 3, 2009

Kevin Stirtz — Fri, 03 Jul 2009 13:14:16 +0000

The customer is why you go to work. If they go away, you do, too. -David Haverford

Airlines ranked for customer service; Continental dominates

Kevin Stirtz — Thu, 02 Jul 2009 22:52:12 +0000

by Kevin Stirtz J.D. Power and Associates has released their 2009 North America Airline Satisfaction Study. Here’s how the major US airlines rank: Airline JDP Score Continental Airlines 669 Delta Air Lines 641 American Airlines 618 Northwest Airlines 614 United Airlines 604 US Airways 559 These rankings are very similar to 2008. NWA rose slightly in the rankings and US Airways dropped to last. Every airline had a lower score [...]

Kevin Stirtz writes for Examiner.com

Kevin Stirtz — Thu, 02 Jul 2009 22:06:47 +0000

This week I began another chapter in my adventures as the Amazing Service Guy. I am now writing a column on Examiner.com as one of their National Examiners. Examiner.com is a large media website that covers local and national news. Their readership/traffic is on a par with BusinessWeek.com. I’ll be writing about customer service, customer [...]