tag:blogger.com,1999:blog-32340364964238375552012-01-06T10:20:38.821+08:00interactions > reflections > ideasSimon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.comBlogger78125tag:blogger.com,1999:blog-3234036496423837555.post-80985912752659735192011-09-05T16:12:00.000+08:002011-09-05T16:19:34.868+08:002011-09-05T16:19:34.868+08:00

Have we forgotten about the design of social tools for the intranet? Microblogging, blog, wiki, discussion forum and instant messaging; Facebook, Delicious, Flickr and LinkedIn. They were all designed in the internet space to engineer certain social behaviours that encourages people to share, learn, collaborate and connect. With their popularity and success, organisations start to wonder how

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com1Singapore1.352083 103.8198361.098096 103.503979 1.6060699999999999 104.13569299999999http://www.ambientkm.com/2011/09/designing-social-tools-for-intranet.htmltag:blogger.com,1999:blog-3234036496423837555.post-25084985860913603852011-03-18T16:38:00.019+08:002011-06-03T17:10:48.065+08:002011-06-03T17:10:48.065+08:00

To start a CoP: make it simple and compelling.Pre-requisitesBut first, consider at least 2 things before starting one:There's a group of people who are in the practice, although they may not know each otherThere's a good reason for them to come togetherOn some occasions, legitimacy to participate in community activities is a key consideration. One such example is the accountability of work hours.

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2011/03/simple-framework-for-starting-community.htmltag:blogger.com,1999:blog-3234036496423837555.post-18090255897867286172010-11-23T22:13:00.014+08:002010-11-27T15:22:32.081+08:002010-11-27T15:22:32.081+08:00

I shared my 3-year life story as an executive committee member of the iKMS at the Leadership Dialogue today. I hope this sharing will better prepare the next exco when members appoint them in the coming February AGM.November 2007 – I was approached by Patrick Lambe who was then the iKMS President to join the executive committee. I hesitated the offer mainly due to the uncertainty of what lies

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2010/11/life-as-ikms-exco-member.htmltag:blogger.com,1999:blog-3234036496423837555.post-79584274807273000232010-09-07T22:49:00.019+08:002010-09-15T14:23:32.846+08:002010-09-15T14:23:32.846+08:00

The intranet comprises broadly of corporate and business common content. Corporate content are stuff such as backoffice processes, policies, templates, news, corporate events and employee benefits. Business content are stuff such as standard contract clauses, services & solutions offerings, project references, document deliverable templates, delivery samples and

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com4http://www.ambientkm.com/2010/09/making-common-content-work-on-intranet.htmltag:blogger.com,1999:blog-3234036496423837555.post-72451434264735361892010-07-01T11:45:00.010+08:002010-08-06T16:37:53.906+08:002010-08-06T16:37:53.906+08:00

We are living in an era of carrots and sticks, dictating us to do well based on the KPIs set by ourselves, KPIs that are binded to the performance management system. As a result, KMers lethargically join the bandwagon to implement KPIs so that KM efforts will be a legitimate purchase of our colleagues' time. There are reasons why we felt the negative vibes of KPIs and I did some reflection myself

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2010/07/weed-out-performance-management-system.htmltag:blogger.com,1999:blog-3234036496423837555.post-66898615116013115642010-04-22T14:41:00.025+08:002010-04-30T16:23:37.656+08:002010-04-30T16:23:37.656+08:00

Hashtags in TwitterTwitter has popularised the use of #hashtags as a way to aggregate relevant tweets together. #hashtag is a special kind of tag because people learn about them before using them. For example, if I want to apply a hashtag for information architecture, I will lookup Twubs, a hashtag directory to see if I should be using "information_architecture", "information-architecture",

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com8http://www.ambientkm.com/2010/04/forming-organic-online-communities-on.htmltag:blogger.com,1999:blog-3234036496423837555.post-29143407766096419822010-03-29T10:04:00.023+08:002010-04-03T00:21:05.186+08:002010-04-03T00:21:05.186+08:00

The success of most KM initiatives depends on the participation level of staff members, and we know that the people element in KM takes high priority. Yet KM teams often focus their attention vastly on the operational aspects of their initiative and pay less emphasis to adoption and engagement strategies. Marketing campaigns and trainings are common for building awareness and developing skills,

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com9http://www.ambientkm.com/2010/03/adoption-and-engagement-of-km.htmltag:blogger.com,1999:blog-3234036496423837555.post-36004217554083827412010-03-02T16:48:00.005+08:002010-03-03T01:23:52.660+08:002010-03-03T01:23:52.660+08:00

At certain point in time, organisations planning to cultivate Communities of Practice (CoP) need to put up a business case to justify the relevance and investment to the management.Here is a simple CoP business case template for reference. I'm looking forward to your comments to further improve this template.Project Sponsorship(Enter the name and title of the project sponsor)Business Objectives(

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2010/03/cop-business-case-template.htmltag:blogger.com,1999:blog-3234036496423837555.post-27476862900055787412009-12-19T01:26:00.011+08:002009-12-24T12:47:26.962+08:002009-12-24T12:47:26.962+08:00

I'm likely to be embarking on a project soon to look at services we can provide to support learning for various forms of communities. There are 3 fundamental and important questions that have been bothering me with regards to the scope of services:What type of services would appeal to the masses?How many services should we offer?How do we make it easy for the masses to decide on the suitable

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com2http://www.ambientkm.com/2009/12/making-choices.htmltag:blogger.com,1999:blog-3234036496423837555.post-62564066337684212402009-12-09T14:44:00.009+08:002009-12-10T17:36:16.396+08:002009-12-10T17:36:16.396+08:00

It's a human tendency that we take care of things that matters to us, and we pay attention to things that help keep them in good condition. For example, we pay attention to our mobile phone casing for our mobile phones, and we pay attention to our shoes if we do a lot of walking. But do organisations pay attention to the KM team for improving business performance? I hope the answer is Yes.

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/12/recipe-for-successful-km-team.htmltag:blogger.com,1999:blog-3234036496423837555.post-88041317608259565202009-11-30T13:43:00.015+08:002009-12-02T09:53:29.386+08:002009-12-02T09:53:29.386+08:00

A keynote address by David Gurteen on People 2.0 last Wednesday at KM Asia emphasises the behaviours that we ought to have in the 2.0 world - behaviours that would encourage participation. I'd like to think about breaking People 2.0 into Me 2.0 and We 2.0. Me 2.0 is the use of social tools to fulfill personal needs while We 2.0 is the use of social tools for collective gains. I think this

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/11/me-20-and-we-20-for-enterprise-20.htmltag:blogger.com,1999:blog-3234036496423837555.post-55876222529739298872009-11-19T14:45:00.011+08:002009-11-20T18:34:34.373+08:002009-11-20T18:34:34.373+08:00

I'm currently working on the design of an online Knowledge Centre based on Sharepoint 2007 for a business unit here. I'm going to share mostly about the governance plan for the Knowledge Centre. Supplementary to this post is a sitemap which shows the purpose and functions of the entities within the Knowledge Centre. I'll share some screenshots of the completed implementation at a later time.The

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/11/online-knowledge-centre-using.htmltag:blogger.com,1999:blog-3234036496423837555.post-71339146598085747952009-10-15T09:45:00.017+08:002009-10-19T11:23:17.064+08:002009-10-19T11:23:17.064+08:00

Pre-creating categories for information deposit and retrieval is a bad idea and using metadata is a much better one.Pre-creating categories is no different from mindreading and fortune-telling. It's an attempt to make sense of the information we would create in future and preempting where information should be stored and retrieved. Pre-creating categories stifles what comes under it and

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/10/metadata-design-considerations.htmltag:blogger.com,1999:blog-3234036496423837555.post-81508842075674593992009-10-12T11:26:00.005+08:002009-10-12T11:48:41.699+08:002009-10-12T11:48:41.699+08:00

I've recently crafted a CoP leader's appointment letter with few of my colleagues help. I thought some of you may find this useful. I took the responsibilities description from Cultivating Communities of Practice.There are many ways to identify a CoP leader and appointment may not be the best approach. At least, that's what I thought in the beginning. But given that the leader needs to be

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com1http://www.ambientkm.com/2009/10/appointment-letter-for-cop-leader.htmltag:blogger.com,1999:blog-3234036496423837555.post-3657801610604308892009-09-17T01:35:00.006+08:002009-12-02T10:59:11.621+08:002009-12-02T10:59:11.621+08:00

Don't get me wrong, proper information security governance is absolutely necessary in any organisation. I've put "infromation security" in quotes here to signify a mindset issue that hinders the progression of KM programs. This has been a recurring issue as I witness it happening throughout my KM career.I was recently working with a colleague from another department on the requirements of their

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com4http://www.ambientkm.com/2009/09/information-security-km-program-killer.htmltag:blogger.com,1999:blog-3234036496423837555.post-31143349832672170092009-09-15T11:48:00.007+08:002009-09-16T09:58:41.740+08:002009-09-16T09:58:41.740+08:00

There was an internal Project Managers communication session yesterday where about 250 of them turned up. My 10 minutes message was to introduce the upcoming Project Management CoP. In a request for my segment to be more interactive, I ran a Jelly Beans Counting Contest with the help of my colleagues to drive home a message on group wisdom. Something which I came across in James Surowiecki's

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com1http://www.ambientkm.com/2009/09/showing-group-wisdom-with-jelly-beans.htmltag:blogger.com,1999:blog-3234036496423837555.post-63556024355747994172009-09-08T23:29:00.005+08:002009-10-12T22:50:51.690+08:002009-10-12T22:50:51.690+08:00

I was at the iKMS evening talk by Shawn Callahan this evening and he shared about Building a Collaborative Environment using Stories. He drew a distinction between Collaboration, Cooperation and Coordination which I later found more in depth sharing by Dave Pollard's posts on Will that be Coordination, Cooperation or Collaboration and How we can improve collaboration.Dave defines collaboration

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com8http://www.ambientkm.com/2009/09/collaboration-cooperation-and.htmltag:blogger.com,1999:blog-3234036496423837555.post-82515657779188899702009-07-01T13:34:00.013+08:002009-07-03T16:49:31.303+08:002009-07-03T16:49:31.303+08:00

It was an enlightening 2 days when I attended the Signature Customer Service course conducted by veteran consultant, Loh Soh May. She has an impressive track record from HP (20 over years), Prime Minister's Office (2 years) and finally at Wilson Training (10 over years), where she does all kind of work related to people management. The 2 days felt like she was generously pouring out her lifetime

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/07/signature-customer-service.htmltag:blogger.com,1999:blog-3234036496423837555.post-75457333624197304522009-06-10T16:01:00.010+08:002009-06-15T15:48:46.819+08:002009-06-15T15:48:46.819+08:00

This framework is collectively inspired by Ron Young's, Dave Snowden's and Shawn Callahan's earlier works and ideas.Design considerationsKM is a discipline with fluid boundaries. This is a key consideration I took when deciding the abstraction level of this framework and making sure that this framework remains robust.SummaryThe basis of this framework assumes that the KM function within an

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/06/km-strategy-framework.htmltag:blogger.com,1999:blog-3234036496423837555.post-1674603379593015942009-05-05T21:55:00.004+08:002009-05-06T00:03:47.370+08:002009-05-06T00:03:47.370+08:00

To put simply, a KM strategy comprise ofKM education - Letting people know what knowledge is and how to handle itKM environment - A supportive environment where KM can flourishKM initiatives - Projects we do to create platforms for knowledge processes to take placeA KM roadmap will then plot the period we need for each of the strategy areas in order to achieve our KM objectives and vision. This

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com4http://www.ambientkm.com/2009/05/progressing-km.htmltag:blogger.com,1999:blog-3234036496423837555.post-540839750934651402009-02-25T09:17:00.011+08:002009-02-25T16:49:44.631+08:002009-02-25T16:49:44.631+08:00

I'm currently working on a central repository initiative targeted for our sales folks. Apart from publishing the must-have stuff - sales processes, branding guidelines, templates and sample sales materials - what's important too is enabling profitable sales.I'm working in a company that has about 4000 staff members. Yet we are relying on about 200 sales staff to actively bring in sales - a lot of

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/02/microblogging-sales-opportunities.htmltag:blogger.com,1999:blog-3234036496423837555.post-13449437829321920442009-02-19T14:18:00.008+08:002009-02-19T14:37:16.829+08:002009-02-19T14:37:16.829+08:00

An analysis from ReadWriteWeb speculates that soon majority of web users will no longer use IETo quote:New numbers from analytics firm Net Applications put IE at a mere 67.5%, having dropped more than 7% last year. The bulk of that loss is coming from users of IE 6, an 8 year old browser that many users now appear to be replacing with Firefox, Safari or Chrome, instead of updated versions of IE

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/02/build-websites-that-are-compatible-with.htmltag:blogger.com,1999:blog-3234036496423837555.post-46861210686975040862009-02-17T23:04:00.007+08:002009-02-18T09:21:01.873+08:002009-02-18T09:21:01.873+08:00

Jelly is casual co-working where people are invited to a host's home - which is office-equipped - to work for the day. The invitees bring their own laptop or whatever working materials. It's for people who love working from home but missed the working dynamics found in a traditional office.They found that working in close proximity with different people have sparked interesting conversations and

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/02/jelly-casual-coworking.htmltag:blogger.com,1999:blog-3234036496423837555.post-17444200849546257972009-02-17T15:10:00.004+08:002009-02-17T23:03:38.094+08:002009-02-17T23:03:38.094+08:00

While many companies I know of restrict access to "unproductive" websites such as Facebook from within their firewall, others such as Serena are using it to their advantage.Technology company Serena has recently begun embracing Facebook. Kyle Artega, Vice President of Corporate Communications, says banning personal internet surfing had proved to be counter-productive. With 35% of our staff

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/02/facebook-inter-intranet.htmltag:blogger.com,1999:blog-3234036496423837555.post-89403783205485986742009-02-06T10:06:00.005+08:002009-02-06T11:45:02.113+08:002009-02-06T11:45:02.113+08:00

I'm halfway into Daniel Goleman's book on social intelligence. It's interesting to learn about how the working of the low-roads (the fast and involuntary means of registering and reacting before we consciously know it) and the high-roads (the slower and intellectual processing and response) affects the quality of our interactions and relationships.He proposed for social intelligence to include 2

Simon Gohhttp://www.blogger.com/profile/04113288958503734400noreply@blogger.com0http://www.ambientkm.com/2009/02/social-intelligence.html