Fast forward, last year on the end November, I have to move to another house as my current rented house is going to be sold by the owner. So beside looking for a new house, I also arrange for moving my internet & satellite TV services to my new house. On 1st December, I enter my new house & my satellite TV been installed the next day. Sweet  How about my internet? Unfortunately, being told at the ISP center, there’s no available port at the new location & I have to wait for up to three months. Thinking about that, I canceled my current Streamyx subscription & reapply new application because if I don’t terminate the old one, I have to keep paying even though I’m not using it. So I wait. From my past experience with TM, this going to be a long wait.

Fast forward, January, still nothing. So, on 13th January 2012, I submit a report asking about my application & the status of port availability. The next day, I received a reply as below;

TM's 14th January Reply

It’s just some confirmation email to tell me my report had been forwarded to the respective department. On 19 January 2012, I finally got my phone installed at my new house but no internet yet since the installer for the internet is other contractor. I also took that opportunity to ask my phone installer when can I get the internet. He don’t know but said the port is available since he manage to see it himself while setting up my phone. So not that long for my internet eh. No, wrong. On 30th January 2012, I received an email from TM Customer Care Support at 1157 telling me that my internet application has been processed & the modem installation  been scheduled on the same day at 2100. I replied back asking whether I need to make arrangement with the installer or just wait. They didn’t reply, until the next day 

TM's 30th January Reply

My 30th January Reply

TM's 31st January Reply

On this latest reply, TM Customer Care Support told me the installation been rearranged today at 2100. If I wanna change it, I should contact the installer. Since I’m okay with it, I didn’t contact the installer. Again, I wait for nothing. Feel cheated, I send another email on the next day with added sarcasm 

My 1st February 2012 Reply

TM Customer Care Support replied back telling me the installation date been postponed to 2nd February 2012. What the fuck?! I didn’t bother to reply that email and went on calling the installer on 2nd Februari to ask whether he’s coming today or not. It’s frustrating when the installer said he can’t come because “it’s too late already” which also can be translated as “I don’t work outside office hour”. Why the hell the  TM Customer Care Support set the installation time at 2100!?? Then, the installer set my latest installation date to 4th February at 1600. Feeling disgruntled and hopeless, I just say yes. On 4th February at 1346, I received an email from  TM Customer Care Support telling me the installer couldn’t come on 2nd February. Talk about too late eh. I replied with a little bit of added spice 

TM's 1st February Reply

TM's 4th February Reply

My 4th February Reply

TM Customer Care Support replied my email on the same day but still with no sincerity to solve the issues. The answer is pretty much cannot be accepted & scripted at the same time! So, I get back to them on the next day demanding a clear explanation of the cause of my problem. This time, more spice

TM's 4th February Reply II

My 5th February Reply

TM Customer Care Support replied back on 6th February, again with no definitive answer. “..your issues is still in progress”? What the fuck is that? Thank you for being so obvious TM. I replied back by asking the same question.

TM's 6th February Reply

My 6th February Reply

On the same day, TM Customer Care Support replied stating the reason of all this fuss. Their reasons? The installer tried to contact me & I’m unreachable. What the fuck!?! Can this get any worst already? I received more bullshit by each reply. This really push it over the top. You can guess what my reply next.

TM 6th February Reply II

My 6th February Reply

Update 7th February 2012 - They post a reply. The usual sorry & shits.

TM's 7th February Reply

Update 9th February 2012 - Received a call from TM Seremban asking for my availability for installation. I give em’ 1800 today. Let see if they can make it.

Also have this one guy with his UNIFI problem, quite similar to my problem. Check out his experience at Keiths.blog

Conclusion

This is not over yet. Far from it. What to expect from Telekom Malaysia anymore? Their service sucks, the help desk reroute the customer in an infinite maze, the installer keep shitting on scheduled installation & worst of all, I have no other option but rely on their services . Seriously TM, fuck you. Fuck monopoly. Fuck you for treating your customer like shits. This is a very interesting journey. I do hope TM realized all this problem & rectify it. So TM, I end this post with some pointers for you to ponder;

• If you can’t fulfill your promise, don’t give one.
• If for some reason things go against you, quickly give an acceptable explanation pertaining the issues. QUICKLY.
• People have expectations. They don’t like to be kept waiting in the dark.
• Please redo your scripted answer, it’s getting old already.
• Monitor your contractor & installer.
• Not all your customers know nothing about technical stuffs. Most of them know more than they should.
• Don’t be so secretive and don’t be too obvious either.

I think very hard for this past few months. I have other means to express my thoughts (twitter, Facebook, etc), so there’s no reason for this blog to exist anymore, right? Since I’m kinda a sentimental type of a person, I feel very reluctant to just let this blog go; particularly because this kind of things made me remember my old time with a few of my friends. Just to name a few; Crynobone, TheMatrix, Bobo, Nazif; we spent some crazy moments together & after a long time of separation, this is one things that made me remember them. So, deleting this blog totally, is out of the question.

So,  to make sure this blog not wasting any megabyte stay relevant & useful, maybe I need to set a direction for it. Maybe I’ll follow the current trend. You know like filling this blog with shitty gossip news or copy paste weird picture from other blog or just copy paste press statement of some event. Err…really? Is it become that pathetic to make this blog stay?  Or actually, to make this blog relevant, I need to post more often. But what’s worth posting nowadays eh. Hahaha so we back to the main question again. Whatever it is, I think maybe just being me is the good way to go. I’ll think of something. Something that will reignite my curiosity & consequently my writing/posting will become more frequent. Mind fucked? Don’t be; I’m not even starting anything yet 

P/S: I told you I’m sentimental 

Date: 11/06/2011
Time: 1100 – 1730
Address: 56 Jln Perwira 7, Tmn Tun Aminah, 81300 Skudai, Johor Bahru, Johor

::For GPS nut-heads::
Google Maps: 1.525235,103.663055
Ovi Maps: 1° 31′ 30″ N, 103° 39′ 47″ E (http://ovi.me/LCCUF)

Thank you & hope to see you on my wedding

P/S: Below is the digital version of my wedding card.

Today mark another milestone for Canonical’s Linux distribution, Ubuntu, with its’ ninth release dubbed as “Intrepid Ibex” or if you prefer the number, just Ubuntu 8.10 is suffice. You can read about the release note here. Among the changes are:

• Comes with the Linux 2.6.27 kernel, X Server 1.5 / X.Org 7.4, Pidgin 2.5, and GIMP 2.6 (among many other packages).
• Native 3G support.
• Refined default theme.
• Dynamic Kernel Module Support (some reading here).
• Comes with a special ATI driver for providing the X.Org 7.4 support.
• Inclusion of Live USB Disk Creator.
• Refined BulletProffX.

If you’re not into Ubuntu yet, you can download it from Ubuntu’s site. If you’re upgrading, a simple guide can be found here (check your release version first). Currently I’m using the network upgrade method since I already have version 8.04.1. But since my local broadband connection kinda sucks , it seems the upgrade process will took 2 years to complete But for those who’re not in the rush, you can always request a free cd through Shipit.

Petaling Jaya, 1 September 2008 – As a result of the significant 20% excise increase, and taking into consideration the consequent impact of sales tax, trade margins and the higher than normal inflationary impacts on our own cost base, as global tobacco, paper and fuel costs have all increased by double digit amounts, British American Tobacco Malaysia has revised its cigarette prices.

The new cigarette prices, which will be effective Monday, 1st September 2008, are as follows:-
 • Dunhill Fine Cut 20s range RM 10.00
 • Dunhill D360 20s range RM 9.40
 • Dunhill King Size 20s range RM 9.00
 • Dunhill King Size 14s range RM 6.50
 • Kent King Size 20s range RM 9.00
 • Pall Mall Plain 20s RM 9.40
 • Pall Mall King Size 20s range RM 7.50
 • Pall Mall King Size 14s range RM 5.50
 • Pall Mall King Size 25s RM 8.20
 • Benson & Hedges King Size 20s RM 9.00
 • Benson & Hedges King Size 14s RM 6.50
 • Perilly’s 100s 20s RM 7.70
 • Perilly’s King Size 20s range RM 7.50
 • Perilly’s King Size 25s range RM 8.20

Source: British American Tobacco Malaysia

My Take
Since it’s really a predictable move, I’m not surprised at all. At some point I would say it’s a good move because the intent is to discourage people from continuing the smoking habit. But, on the other hand, is it effective? Each year we see increases, but does that stop the habit significantly? From my personal experience, no it does not. People will seek for alternatives (be it legal or not) and to be honest really…the solution to remedy the smoking problem is always not laying on money, it’s the attitude (and hunger, lust, craving for it…hehehe true smokers know what I’m saying ). Will I stop? Maybe in the future but surely not because of price increases

PETALING JAYA: Starting Wednesday, users with pirated copies of Microsoft Corp’s Windows XP Professional operating system (OS) on machines that are Internet-capable could find their computer displays going black and with no screen icons visible.

There are 8.6 million users of Win XP Pro in Malaysia and about three million are expected to suffer the “blackouts,” according to Microsoft Malaysia.

To continue working, the user would need to reset the machine’s desktop background. Everything will return to normal. But when 60 minutes are up, the black screen will reappear and the user must go through the whole process again.

Source: TheStar Online

My Take

Well, I don’t know if this step only apply to Malaysian user but I have little doubt Microsoft will even stop there. Expect another fuss coming from either Microsoft or the *ehem* *ehem* community. You can read the full article by following the given url and evaluate everything yourself. I suddenly remembered a quote from Jurassic Park movie which sound something like “Nature will find it’s way” and seeing how Windows XP is still very popular, I kinda can see Microsoft latest move will end in vain (remember WGA¹ anyone?). I’m not praying it to happen though; just predicting

Owh….don’t make that gloomy face ; isn’t this the best time to jump to Linux?