If you’re in the US today, there’s probably little chance you didn’t know it was Memorial Day – from the specials on TV, to local events, to remembrance stories, and even community gatherings, it’s hard to miss the message of today’s holiday. I had planned to take the day off from work to remember and reflect on the service of those in my family (my grandfather, now passed), and in my community. Just before noon, I decided to go online and see what those in my networks were sharing from their own celebrations or reflections, and immediately found the #GoSilent campaign from Iraq and Afghanistan Veterans of America (IAVA). It pulled me in, and then everywhere I looked online I saw it was pulling in others!

A simple commitment

One key to the spreadable and shareable success of the IAVA campaign is that the ask is clear but very simple: to go silent for one minute at 12:01 pm today in honor those who have given their life in service, and their families. The timing coincides with the President’s remarks in Arlington, but one minute of silence can be pledged at any time, really.

The simple call to action also lends itself to participation by many, including government officials. Here’s an example of a Senator showing his support for veterans through participation in the #gosilent pledge:

Tracking silence

IAVA’s #gosilent campaign is a terrific example of social campaigning because it uses tools and tactics that make it easy for the organization to track, measure, and evaluate success – in real time and after the campaign is over. For starters, using a hashtag that is clear to understand (#gsfvt “go silent for veterans today” would be really confusing!), obviously tied to the campaign, and reflective of the call to action means it is likely people will use it and engage. Plus, there are many tools to track the usage of hashtags and even archive them or annotate them, making both the tracking and the reporting much more streamlined.

IAVA also set up a microsite for the campaign, in this case it is a specially-designed sub-section of their main website that is branded and focused on the #GoSilent pledge. It shows a pledge counter, providing a sense of collective participation as soon as you visit the site, and asks you to take the pledge:

You are then prompted to fill out some basic information. I think it is incredibly smart that they include the drop down menu for Veteran Status. This will help them segment and personalize messages in the future based on service involvement, or civilian status.

The thank you page provides direct links to encourage sharing immediately, making it easy for someone to spread the link and hashtag to their networks. You will also note that the pledge counter has increased just in the 30 seconds or so that it took to fill out the form on the previous screen. For many people, when they give money or make a pledge online, they want to see that thermometer increase, or the dial move, or the counter jump ahead. IAVA has done a great job ensuring a live count is active on the site for visitors to see their number add to the total.

Sharing across platforms – Twitter

IAVA have made it clear from the thank you page that they are concentrating their efforts on Facebook and Twitter where they have a large community and many people and many different organizations will also be promoting Memorial Day activities. Here’s an example of the Twitter stream following #gosilent where you can see a message from IAVA, someone sharing a video of Taps filmed in Arlington Cemetery, someone dedicating their moment of silence to classmates, and tweets in direct reply to each other giving thanks for service. The #gosilent hashtag is not just a stream of people posting a templated message or retweeting a call to action from IAVA, but is truly a coming together of people remembering and honoring veterans – exactly as the campaign would want it to be.

Sharing across platforms – Facebook

On Facebook, IAVA updated their cover photo and profile photo to align with the campaign for today and combined make a great example of using the Timeline profile features:

There are a few key features I want to point: First, since the Facebook Page guidelines specifically say you cannot include URLs, they’ve used a great work around by making their profile photo the hashtag. Most people, at least those that would be participating on social tools, would recognize the number sign and phrase as a hashtag and use it in their posts, or search for it to see posts from others. Another terrific decision they made was to include the carrot “>” with a call to action “Sign the Pledge with IAVA”. We’ve been conditioned that when we see a carrot and a call to action online that we can click there to be directed to the next step. However, since it is a Facebook photo, when you click on it, the photo opens in a preview viewer and you can see further information and the link to the microsite in the photo description to the right. Both of these actions make it clear and easy for people to learn more and take action while still playing by the rules of Facebook.

Sharing across platforms – Instagram and Foursquare

IAVA didn’t confine their own use of social tools to Facebook and Twitter, as their supporters would be using other tools, too. The key to true cross-channel engagement like the #gosilent campaign is to link your accounts or use common profile names so that supporters can easily find you. In this case, they were also able to use the campaign hashtag to find participants and have them tag their content anywhere so it was tied into the campaign.

Here we can see a photo taken to accompany a FourSquare check in:

You can also see examples of Instagram photos being shared on Instagram with the #gosilent hashtag:

Instagram photos being shared on Twitter with the #gosilent hashtag:

And even Instram photos being shared on the IAVA Facebook page (note the number of shares and likes in just an hour!):

I’m really excited by the way that IAVA used social media today to celebrate Memorial Day by connecting their supporters, growing their supporter base, serving their mission, and helping so many people be part of something simultaneously local wherever they were and in the nation’s capital. I think it’s a terrific example of the way we can coordinator content and actions across channels to help spread a message or a campaign.

Sharing across platforms – Email and mobile

Whenever I’m checking out or even participating in a campaign across social channels, I always watch for an email to see how the organization has planned to use the email address I gave them when I donated, pledged, or otherwise signed up, to engage with me again right away. IAVA’s #gosilent campaign did send an email to thank me for pledging, and even though it is a text-only email, they make sure to hyperlink text to direct people to share on Facebook and Twitter. Additionally, they use this email to provide ways for people to share back with IAVA how they are going silent and remembering those that have served – the email even offers that people can simply email their stories or photos right to IAVA directly, providing a way for those that don’t want to share or are not using social media to still participate.

Additionally, the email offers a mobile short code that people can use to sign up for a text message reminder before the 12:01 moment of silence. Again, I think this is an excellent example of getting sign-ups in your database, helping people follow through on the call to action, and moving on your mission. I am curious to know how they follow up with the mobile subscribers or invite them into future campaigns via their phones.

What did you do to celebrate Memorial Day today? Did you #gosilent?

This guest post is from Jacob Smith, the co-author of The Nimble Nonprofit. I’m really excited about this new comprehensive, honest resource for nonprofit leaders, and hope you’ll check it out! I asked Jacob to write a guest post here to get us all thinking, and hopefully talking. Would love to hear your thoughts!

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For professional football players, the six days between games are jammed with practice, gym workouts, and travel. They also include time spent watching the film from the previous game, play by play, evaluating, learning, and preparing for the next game. I don’t know as much about other sports, but I’m guessing that professional basketball, hockey, baseball and other players have similar routines during their seasons.

It’s true that for pro athletes, everything they do during the week amounts to preparation for game day. Game day performance is what matters. It’s also true that many pro athletes are supported by extensive coaching staffs, sophisticated video recordings, and powerful analytic tools to help them understand what they did and how they might improve.

But a lot of what nonprofit folks do is similarly performance-oriented: every time you present on a panel at a conference, every time you pitch a prospective donor or funder, every time you talk to a reporter. You prepare (or not), and then you perform well (or not). And even without the same kind of evaluation and training resources at our disposal, we still have tools and capacity to carefully evaluate our performance and plug it in to fast-cycle feedback loops so we can continuously improve. Nearly every nonprofit has a video camera now, tripods are cheap, and it’s easy to set up to record right before you begin your presentation. When you talk with reporters, it’s easy to evaluate the print story or broadcast (not just reviewing it, which everyone already does, but studying it to figure out what you did well and what your screwed up). You may not have someone with you on every funder pitch, but it’s not hard to arrange at least some of those conversations with a colleague who won’t do too much talking during the meeting, so someone else can pay more attention to how well you do. For much of what you do, you can figure out ways to intentionally review your performance, identify what you did well and what you need to work on, and then craft a strategy for improving.

For most nonprofit folks, the limitation isn’t about resources but about how serious they are about improving.

Incidentally, it’s the coaches who really immerse themselves in the film after every game, studying the game film on the flight home or first thing Monday morning, grading every player on every play, and then reviewing the films with the players. What if the more senior folks in your organization were explicitly responsible for coaching the newer members of the team? And what if their job evaluation was based partly on how effectively they are at coaching the more junior folks?

An organizational culture that emphasizes evaluation, feedback loops, learning, and intention improvement doesn’t happen by accident. For most nonprofit folks, the limitation isn’t about resources but about how serious they are about improving.

(Photo credit: Flickr rburtzel)

I come across so many great conversations, ideas, and resources all over the web every day. Here are some of the most interesting things I’ve found recently (as of May 9th). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks).

• Attention Data Nerds: Nonprofits Miss Out on the Power of LinkedIn: Learn How to Tap It | Beth’s Blog – Geri Stengel has a great guest post on Beth's blog. "Whether connected or cold calling, you can build long-term, valuable relationships using LinkedIn. Find out how easy it is. LinkedIn isn’t some stodgy place where people post their resumes. It’s a no- to low-cost database that is a rich source of information about potential major donors, board members, employees, and strategic allies." Would love to hear what you're doing on LinkedIn and how your organization has or has not found LinkedIn valuable!
• Blackbaud and Convio Now One Company – "Blackbaud, Inc. (NASDAQ: BLKB) today announced that it has completed its acquisition of Convio, Inc., a leading provider of on-demand constituent engagement solutions. Under the terms of the merger agreement, Blackbaud paid an aggregate purchase price of approximately $325 million. Blackbaud financed the deal through a combination of cash and borrowings from its credit facility. “This is an exciting day for the Blackbaud and Convio teams. Together, we can build better solutions for nonprofits, and that’s what drives us,” said Marc Chardon, Blackbaud’s chief executive officer. “Convio’s strengths in online and social marketing, and subscription and cloud-based offerings complement ours, and will accelerate our ability to deliver more to the nonprofit sector.”"
• Charities May Soon Get a Way to Seek Bigger Text Gifts – Prospecting – The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas – "Donors who give through mobile text messages could soon have the options of giving a larger donation and setting up repeat text gifts, say the leaders of two of the organizations that oversee text giving in the U.S. and Canada. Jim Manis, chief executive of the Mobile Giving Foundation, and Bernard Lord, chairman of the Mobile Giving Foundation Canada, said in an interview that they are working with some cellular service providers to allow $20 donations—double the current $10 limit—and recurring donations, though they gave no timeline on when those features would be available."
• Get more donors with free fundraising lessons and ideas – I love this new free series from Causevox – get a video a week filled with great information and actionable tips to help improve your fundraising right away. I don't even primarily focus on fundraising and I'm finding it really valuable!
• The A/B Test: Inside the Technology That’s Changing the Rules of Business | Epicenter | Wired.com – This is a terrific case study in the power of a/b testing on your websites – be it organization site, microsite, campaign pages, or even fundraising pages – to question everything and find what really works. Every time I do testing, I see the same thing that they note here: my instincts are wrong. We over-think things and the best way to stop is by testing!

In our work, regardless of the the cause we are passionate about it or the job title we have, we have to recognize that it isn’t all about the “function” of our work. Do you work in a communications department? It isn’t always about social media. Do you work on the development team? Well, it isn’t always about fundraising. Blasphemy, I know! But, that’s just one of the reaons why I love Larry C. Johnson’s new book, The Eight Principles of Sustainable Fundraising. And I want to share a few gems with you!

Gem #1 – Put fundraising in your mission.

In this book, Larry starts at the beginning (that’s even how he describes it!) with the mission of the organization. You have to figure this out first! Your board has to know the mission, and keep it in mind in their role forming the strategic vision of the organization. Fundraising should have a clear role in helping you meet that mission. If it is something separate, your doomed. Larry very rightly points out: If you position fundraising as separate from meeting your mission, donors won’t see why their donations are creating the impact they are interest in.

Gem #2 – Work from the inside out.

This is a great concept and one I often see organization willing to internalize, but not for fundraising. I am often asked by organizations about how they can get their staff to adopt a new tool or platform. You have to start inside the organization. Treat your colleagues like the most important community segment. That means you give them direct training and support, show them how it helps the organization and their own work, etc. When the external community sees your staff using a community platform, a knowledge management resource, or another shared online space it says to them that the organization actually cares and is invested in both collaboration and the resource itself. And that is the best tone you can set! So why would it be any different with fundraising!

Gem #3 – I have an extra copy for you!

That’s right! Larry was kind enough to send me an extra copy that I could give away to a lucky commenter. Please share in the comments below either what your current struggle is or your latest lesson learned with fundraising for your organization. All comments will be entered to win and I’ll draw a name at random this Friday, May 11th, at 5 pm EST.

Looking forward to hearing what you’re working on!

My latest contribution is up on the Stanford Social Innovation Review opinion blog.
You can read the post and join the conversation on the SSIR blog, or read the post in full below.

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The first week of April was like an annual family reunion for the nonprofit technology community as the 2012 Nonprofit Technology Conference (NTC) converged on San Francisco. The annual conference from NTEN: Nonprofit Technology Network brought together 1,800 nonprofit professionals, technologists, and service providers for three days of sessions, panels, and workshops covering the gamut of topics related to technology and social impact. With more than 150 sessions and twice as many speakers, plus all of the additional social events, there were countless conversations and ideas buzzing through the airwaves and Twittersphere. Three topics rose to the top with the most interest.

Email isn’t dying, it’s evolving!

A blog post with the proclamation, “Email is dead!” comes around every year or so, reigniting some debate and sparking long comment threads on blogs (and, always ironically, email list servs). But at this year’s NTC, the conversations about email were much less about its impending departure and more about exploring its evolution. Email is still a major component of organizational communication and a channel used by nonprofit supporters and donors; it is critical that it grows and develops to match the changing ways we use it and share messages.

Segmentation (dividing up your list to target specific groups of people with different messages) and tracking aren’t new, but the tools are becoming more sophisticated—and so are we. Lara Franklin of TechSoup Global and Upwell’s Rachel Weidinger started with a presentation about the basics—how organizations can begin segmenting and using email marketing clients to track and manage messages and campaigns. The session by Jeff Shuck of Event 360 took the conversation to the next level, honing in on how to successfully use member data in your communications. Cameron Lefevre of M+R Strategic Services and Lindsey Twombly of the Human Rights Campaign discussed how to optimize email messages for mobile phones in their session, since more and more, we are using email while we’re in line for groceries and otherwise away from our desks.

Drawing is the new Elevator Pitch

Take a minute and go look at your organization’s website, printed materials, and other promotional items that you use to tell people—as quickly and effectively as possible—just what it is that your organization does. Do you see a lot of text? If so, you aren’t alone. At this year’s NTC, the role of “the picture” emerged as a force to reckon with. Dan Roam suggested in his keynote that creating pictures and images that effectively explain our work could be important to gaining more funding. He asked attendees to draw their ideas in lieu of taking traditional notes in later sessions, and we saw people move from thinking in text to thinking in graphics in just 48 hours.

Attendees were also talking about infographics this year. Beth Kanter, a thought leader on technology for nonprofits, presented a great session on data visualization and shared some low-cost tools for organizations to use. The conference also had graphic faciliators, who captured conversations and takeaways visually. (You can see them on the Rally blog.)

Socializing isn’t just for Facebook

I had a few conversations with NTC regulars who remarked that the social media frenzy seemed to have finally calmed. They were happy that it didn’t center stage at the conference and that sessions covered other tools and strategies more equally. But there actually wasn’t less conversation or excitement about social media; it has just been around long enough now that gets folded into other conversations, such as social fundraising.

Marketing experts Katya Andresen, Mark Rovner, and Alia McKee, came at the topic of social fundraising with a scientific lens during their session, exploring human behavior and options that nonprofits have for effectively communicating and fundraising. Blackbaud’s Steve MacLaughlin shared data and trends in online fundraising, as well as how to integrate both social media and mobile into fundraising efforts. Similarly, Common Knowledge’s Jeff Patrick tackled highlights from recent research for online fundraising and social network use by nonprofits. Coming straight at the topic, Cheryl Black of Convio and Margaux Mennesson of the Bicycle Transportation Alliance talked about specific tools and strategies for social fundraising.

In addition, two reports were released during the conference: the 2012 Nonprofit Social Network Benchmark Report and the 2012 eNonprofit Benchmarks Study. You can download them now for free.

Fellow attendees: What other popular topics or interesting conversations would you add to the list? For those who didn’t attend, what are some of the nonprofit technology topics, tools, or case studies on your mind lately?

Date: May 1-3, 2012

Location: Washington DC

Topic: Build and Nurture Global Online Communities

Description: Is creating a global online community important to reaching and engaging with your association’s constituents or members? Are you interested in using an online tool, but have yet to try it yourself? This session will explore why several associations have chosen to use virtual options for building their international communities and what they have learned. Learn how virtual options will help your organization engage internationally, and discover some of the available tools and partnerships for building communities. You’ll also take part in an open discussion to learn what fellow attendees have experienced.

Related Links:

• ASAE International
• Presentation slides

Date: April 16-17, 2012

Location: Harrisburg, PA

Topic: Using Social Media to Tell Your Story and Raise Funds

Description: Is social media helping you reach your organizational goals and meet your mission? Is it even helping you raise money to support your work? This session will provide an overview of the latest research on social networking and online fundraising and provide some guidelines and best practices to get you started today. Whether you’ve been using Facebook for years or aren’t quite sure what all this “tweeting” is about, this session will have information and resources you can put to use right away.

Related Links:

• PANO Conference
• Pennsylvania Association for Nonprofit Organizations
• Session slides
• NTEN: Nonprofit Technology Network
• eNonprofit Benchmarks Report
• Nonprofit Social Networking Report

Date: April 4, 2012

Location: San Francisco, CA

Topic: Designing Online Engagement to Collaborate with Your Community

Description: You can design online engagement to unleash your evangelists. In this workshop, we’ll focus on all aspects of designing high-value, engaging, and participatory content that creates a partnership with your fans. A true evangelist is moved to create, is a seamless co-creator with your organization, and motivated spreader of content. Successful organizations intentionally design and construct multiple online channels that enable access for all fans and develop paths for relationship reciprocity and trust, fostering true evangelists.

In this session, we will discuss how co-creation unleashes online evangelists and strengthens cause centric communities, and help you to do that as well. Specifically, we will reveal the latest research about designing online engagement, highlight the connection between the theory of relationship ties and online evangelism, and offer examples of organizations with successful co-creation strategies. Towards the end of this workshop, we’ll work together to design a co-creation strategy to engage and motivate your online community and evangelists.

Related Links:

• 2012 NTC
• Session information
• Presentation slides

Date: April 2, 2012

Location: San Francisco, CA

Topic: At the Cross Section of Web, Social and Mobile

Description: ADisparate marketing channels complicates the life of the average NPO today. How can a non-profit today use mobile technology, social and web in a way that increases participation, ensures success and provides easier management campaign and their resulting data points. Learn about the tools available that bring mobile, web and social together.

Related Links:

• Innogive Program
• Panel recap on Beth Kanter’s blog