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	<title>Andrew Bibby</title>
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		<title>What is CRMUG, and why should you care?</title>
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		<dc:creator><![CDATA[Andrew Bibby]]></dc:creator>
		<pubDate>Wed, 19 Jul 2017 07:30:35 +0000</pubDate>
				<category><![CDATA[CRMUG]]></category>
		<category><![CDATA[Dynamics 365]]></category>
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					<description><![CDATA[Last Thursday, 13th July, we had another meeting of the UK Dynamics 365 / CRM user group at Microsoft&#8217;s offices in Paddington, London.  I&#8217;m on the organising committee for the user group so I thought I&#8217;d explain what CRMUG is and why I think anyone using Dynamics 365 or Dynamics CRM should get involved. OK, &#8230; <a href="https://andrewbibby.co.uk/2017/07/19/what-is-crmug-and-why-should-you-care/" class="more-link">Continue reading<span class="screen-reader-text"> "What is CRMUG, and why should you&#160;care?"</span></a>]]></description>
		
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		<title>Getting Started with Voice of the Customer</title>
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		<dc:creator><![CDATA[Andrew Bibby]]></dc:creator>
		<pubDate>Sun, 16 Apr 2017 09:25:17 +0000</pubDate>
				<category><![CDATA[Dynamics 365]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[VoC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>
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					<description><![CDATA[Last week, I had the great pleasure of attending and speaking at CRMUG&#8217;s Summit EMEA conference in Amsterdam. One of the talks I did with Simon Whitson&#160;was&#160;about a Dynamics 365 feature called Voice of the&#160;Customer (aka &#8216;VoC&#8217;.) &#160;This is an add-on for Dynamics 365 / CRM that allows you to design and send surveys to &#8230; <a href="https://andrewbibby.co.uk/2017/04/16/getting-started-with-voice-of-the-customer/" class="more-link">Continue reading<span class="screen-reader-text"> "Getting Started with Voice of the&#160;Customer"</span></a>]]></description>
		
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