The 1,000-page book “is designed to help novice to intermediate users of Articulate Studio ‘09 get the most from using these tools — Presenter, Engage, Quizmaker, and Video Encoder — to develop quality informational and instructional materials.”

You can order the book directly via the publisher and receive a 35% discount with coupon code art0586: Essential Articulate Studio ’09 by Patti Shank and Jennifer Bircher (ISBN: 9781598220582).

You can also order via Amazon, if you prefer.

I asked Patti and Jennifer for their thoughts on Articulate Studio ‘09 and why they wrote this book.

First, here’s what Patti Shank had to say:

“The Articulate Studio ’09 tools change the elearning development game. They allow people with different authoring skill levels (including little or no skills) to build attractive online information and instruction that just a few years ago would have required a team of people with various skills to create. The learning curve for simple projects is extremely low but the tool also has enough amazing capabilities to keep seasoned developers happy as well.

“Here’s how this game changer has changed the way we work: We now can often build what we are designing without the extreme hassles of the more costly and time-intensive ‘typical’ design and development processes. Or we can do most of it and only use additional graphics and media development partners for the few things we are unable to do ourselves. Even more importantly, we can train our clients to maintain their own projects or even build them from scratch, with our support. This allows us to be much more efficient (and far less costly) partners with folks who seek our help.”

And co-author Jennifer Bircher echoed the sentiment:

“I love Articulate because it can turn work into play. (Well, most of the time…) One of the best features of Studio ‘09 is that you can throw together something very simple, with a tiny learning curve, and it looks great. Or, you can really dig in and create super-sophisticated e-learning. This broad spectrum is changing the face of e-learning because Articulate’s products aren’t limited to newbies or to experts. No matter where you are in your e-learning journey, Articulate can help you build just what you need.”

So whether you’re just getting started or you’re an old pro, this book will help you get the most out of your Articulate software.

The book also includes a companion CD with the following items:

• Studio ‘09 Documentation (you can also download a .zip file containing all PDFs)
• 8-page excerpt from The Insider’s Guide to Becoming a Rapid E-Learning Pro
• A document containing a number of useful online resources
• Studio ’09 30-day trial

Congrats, Patti and Jennifer!

In last night’s ceremonies in New York City, we were named Customer Service Department of the Year in the 2009 American Business Awards.

We’re delighted to receive this honor, but really, it’s all about our customers and doing our best to help you make the most of your Articulate software.

From your trial period to the ordering process to the technical support you receive after your purchase, we’re dedicated to helping you achieve elearning success with your projects.

As one customer wrote earlier this month:

You guys set the gold standard for tech support. I have had occasional issues which have always been handled, usually quicker than I expected.

Recently I have been trying to resolve an issue with installing Quizmaker on my new Vista 64-bit PC. When we couldn’t resolve it via emails, I got bumped up to telephone support from David Burton in Case #00127447. It took about 45 minutes, but he worked through it with me. Most support organizations would have thrown in the towel. David figured it out, and then apologized for not fixing it faster!

No apology needed. Thanks for the great support and the great product. I will keep using the product, and telling anyone who asks that they should give it a try.

- Tim Kraft
Chief Word Guy
WordKraft Business Writing

That sentiment is echoed again and again by customers around the world:

I have nothing but kudos to give the Articulate team. There are many great features about the products.

However, it’s the customer service that really stands out! Between the email support, user forums, online chat and fabulous bloggers, I can’t ask for more. Thanks for the personal touch and amazing support.

- Andrew Scivally
Manager - Instructional Design
Zions Bank

The American Business Awards, also known as The Stevies, were presented in more than 40 categories and received more than 2,600 entries from companies of all sizes and in virtually every industry.

Congrats to the Articulate Customer Support & Service teams, and thank you to all of our customers for investing in Articulate and giving us the chance to work with you!

[ customerfeedback ]

Articulate MVP Brian Allen (brianosmi in the forums) recently shared a great example that illustrates how you can add functionality to your Articulate courses with the SDK. He needed to associate a series of individual Presenter courses in a single interface, but didn’t want each to have to launch separately.

Allow Brian to explain in more detail…

With this self-help course we were attempting to provide a deeper dive into the feature/functionality of this tool, and because the majority of the course was demo-driven, we were using the no sidebar method of inserting Flash video that Gabe outlined in this forum post.

The problem that this presented, though, was a lack of navigation options. We were not using the sidebar for navigation throughout the course, but we didn’t want the course to be strictly linear. We wanted to give the user the ability to only view the section that was applicable to him and also have the ability to jump around in the course.

Brian continues…

To solve this issue we built two sets of menus: Several “menu” slides, each one with an indicator of which section would be next for going through the course in a linear fashion, and a “master,” or generic menu slide, void of position indicators, which we hid at the end of the course for non-linear navigation.

We then created a Flash button titled “Main Menu,” and using the Articulate SDK we programmed this button to jump to the hidden menu slide when clicked. Lastly, to provide access to the master menu slide from any point within a section, we utilized the ability to add a custom Flash file to the “Powered by Articulate” panel, as shown below:

Brian concludes…

This enabled us to have a navigation option for the main menu always accessible from the user interface throughout the course, which allowed us to take advantage of maximum real estate for the demos.

Thanks to Brian for sharing this example of his work. Have an example you’d like to share? Let me know.

If you’re an Articulate Platinum Membership Plan customer and would like access to the Presenter SDK — or if you’re already using the SDK and want to connect with other Presenter SDK users — contact Articulate Support and ask for the SDK or access to the private SDK forum.

By the way, Engage ’09 also offers an SDK for developing Community Interactions.

And speaking of Twitter, you can follow Brian Batt, who’s been on fire this week with sharing Articulate tips, @articulatebrian, and me @articulategabe.

Announcing New Open Enrollment Training Dates

We’ve just added 4 additional 2009 dates and locations to the open enrollment training line-up:

• July 9 & 10 - Warrenville, IL (1st Warrenville session already sold out)
• July 14 & 15 - Charlotte, NC
• July 21 & 22 - Boston, MA
• September 22 & 23 - Los Angeles, CA

Other dates and locations — including San Francisco, Atlanta, and more — are still available, but classes fill up fast, so reserve your spot early (credit card payments only).

Customer Testimonials

Feedback from customers on Articulate training offerings has been superb. Here’s a sample from Darlesa Cahoon, a recent open enrollment attendee:

“I appreciated Ron’s huge knowledge of the product and how he was able to help us sort out this powerful suite of tools and fairly easily produce some nice looking output. I went back to my hotel room the first day and was able to produce some not-too-bad looking Engage interactions and custom narrated and animated slides. I really think it was an incredibly productive 2 days!”

Darlesa Cahoon
Training Dept.
Port of Seattle Aviation

And Darlesa’s sentiment is echoed by Michael Pombier, who recently purchased custom web-based training:

“Working with Christina Atamian and Yukon Learning has been extremely easy and beneficial. They have been very accommodating with my schedule and have prepared me to utilize a rapid development tool in fewer lessons than anticipated. I have gone from beginner to power user in four easy steps under their tutelage.”

Michael K. Pombier
Senior Technical Instructor
Louisiana Energy Services

Custom On-Site Training

Does your organization prefer personal attention vs. a public class? We also offer custom on-site training — held at your location of choice — which includes sample content and hands-on development with Articulate Studio ’09 Pro.

We even offer on-site training throughout Europe.

Learn more and order via the Articulate training page.

Free Product Tutorials

Don’t have the budget for instructor-led training, but still looking to get up to speed on Articulate product features?

Look no further than the training tab of our support site for the product you’d like to learn more about. Access 86 free online product tutorials via the following links:

• Presenter ’09 Tutorials
• Quizmaker ’09 Tutorials
• Engage ’09 Tutorials
• Video Encoder ’09 Tutorials
• Articulate Online Tutorials

Enjoy, and let us know in the comments section if you’re interested in open enrollment training in a city where it’s not already offered.

I’m proud to announce that we’re a finalist in both of the categories in which we entered this year:

Most Innovative Company of the Year - Computer Software & Services Industries
(3rd consecutive year)

Customer Service Department of the Year - Computer Software

From the press release, 2009 American Business Awards Announce Finalists for Coveted Annual Honors:

The American Business Awards honor achievements in the American workplace, from the executive suite to the mailroom. More than 2,600 entries were submitted this year in more than 40 categories, including Most Innovative Company of the Year, Executive of the Year, Corporate Social Responsibility Program of the Year, and Best New Product or Service of the Year.

To be named a finalist, an entry must score an average of 7.0 out of 10 in the preliminary round of judging.

Our products consistently receive reviews like the recent 4 of 4 stars and Best Product of 2009 from Training Media Review, so it’s great to earn the Most Innovative Company recognition yet again, supported by our essay that outlined Articulate’s defining role in our industry, Articulate – Leading the Innovation of the Elearning Industry.

Our recent win for the 3rd straight year as one of the Ten Best Support Sites of 2009, combined with our commitment to customer success and feedback like the sampling below, reinforces why our essay, Articulate and its “Dynamite” Customer Support Team, helped us earn recognition as the Customer Service Department of the Year:

“Thanks for the quick response. Articulate support is the best of the best!”

“Dave Moxon, Customer Support Engineer, has been helping me resolve a sticky problem. He is unfailingly polite, clear, and concise in his emails. Joe Espinoza has been helpful as well. I absolutely gush about the support I’ve received from your team. I’m training client personnel on how to create their own simple courses — I wish you could have seen the relief on their faces when I told them about your support team, blogs, and community forum. THANK YOU, THANK YOU, THANK YOU.”

“You and your team are geniuses. No wonder you have great products. Thank you again for your A+ world class support.”

As we wrote in our ABA submission: Helping customers conquer technical roadblocks and achieve success in developing elearning projects is what the Articulate Customer Support team is all about.

Congrats to the entire Articulate Team, and thank you to all of our customers for continuing to support us!

[ customerfeedback ]

Tom will have a handful of scheduled demos each day of the expo, June 1-3, 2009, covering topics such as these:

• Build branched interactions in Articulate Presenter
• Quizmaker ’09 Ain’t Your Grandmother’s Quizzing Tool
• Save Time & Money by Creating Reusable e-learning Content
• PowerPoint Tips & Tricks for Rapid E-Learning

Download a PDF with Tom’s demo schedule.

You can even get free expo admission as our guest by visiting this site and using invitation code 1069.

Also look for Mark Schwartz and Don Freda with Tom at the Articulate booth.

You can see all of our upcoming events in the Articulate Calendar.

We’re always happy to learn about and share with you Articulate-themed events in the community.

Speaking of which… Articulate UK-based partner Kineo will be hosting a couple of upcoming Articulate seminars:

• June 9, 2009: Boston, MA
• June 11, 2009: Chicago, IL

These free, half-day seminars will not only cover tips on how to get the most out of Articulate software but will also provide tips on using Moodle.

For more information about these Kineo-sponsored seminars, including how to register, please refer to this Kineo web page.

Last week our very own Dave Moxon attended the University of Leeds Articulate European conference, and he tells us it was a huge success. Congrats to Leeds’ Dr. Dragos Ciobanu for putting it together.

Recently, Jenise Cook of Ridge View Media shared her thoughts about Articulate with her local ASTD chapter as part of its “ToolFest 2009″ for the chapter’s Training & Technology Special Interest Group. Her presentation, which she created using Articulate Studio ’09, is available to view here.

We’re mighty proud of our very passionate and helpful online Articulate Community — led by Tom Kuhlmann and his 36,000+ Rapid E-Learning Blog subscribers and more than 45,000 Community Forum members. The online Articulate community will continue to evolve to make it easier for you to become an e-learning hero. Stay tuned!

We love learning about user-led Articulate events in your community. If you’re hosting an Articulate local user group meeting, seminar, workshop, etc. — please drop us a line, so we can share it with all the members of our Articulate community.

Our commitment to you is not only to deliver great software but also to help foster and facilitate a community of Articulate employees, partners, prospects, and customers that collaborates on making you the best e-learning author you can possibly be.

Photo credits: Thanks to Dave Moxon for sharing the photos in this post from the Leeds event.

I’m delighted to announce that for the third year in a row, the Articulate Support Site has been named by the Association of Support Professionals as one of the Ten Best Web Support Sites of 2009.

According to ASP executive director Jeffrey Tarter:

“The big news this year is the number of smaller companies that have developed world-class support sites. Despite relatively limited resources, a growing number of technology companies have figured out how to deliver an online support experience that competes successfully against some of the biggest players in the support world. That’s a delightful trend to watch.”

The annual competition, now in its 12th year, has its volunteer judges evaluate sites on the following criteria:

• Overall usability, design, and navigation
• Knowledgebase and search implementation
• Interactive features
• Customer experience
• The major site development challenge

For this year’s contest, I focused our major site development challenge essay (worth the most points in scoring) on the fact that we had a major software release of Studio ’09 last fall, so we needed to launch a whole new support site while still maintaining access to Studio Second Edition products that we still support.

Articulate Support Site product version selection page

As part of that process, we used the opportunity to upgrade the technology we use to deliver our online help documentation and Knowledge Bases. We switched from using RoboHelp and Movable Type, respectively, to using 9 unique instances of WordPress to deliver documentation and Knowledge Base content for each of our products.

To give you some insight behind the scenes about the effort it took to launch our new support site that supports the Studio ‘09 products, here’s the project by the numbers:

• 460 new support site pages across all products (Help Documentation & Knowledge Bases)
• 100s of hours of internal staff time (estimated)
• 9 new instances of WordPress
• 6 months from start of project to launch of new support site in conjunction with product launch
• 5+ Articulate employees
• 4 customer testers (for feedback)
• 2 designers
• 2 distinct areas for old vs. new versions
• 1 brand new website infrastructure
• 1 unified support site

I also highlighted in our 24-page application some of the new support offerings we’ve added in the past year, along with the fact that we now deliver more than 10,000 pages of support content.

Congrats to our support, QA, and design teams for helping us build an award-winning support site! And thank you to all the members of our Community Forums for helping us create such a valuable and ever-growing resource.

Captain Smiley is looking forward to adding a 3rd trophy to his collection:

]]> http://www.articulate.com/blog/articulate-support-site-named-best-of-2009-3rd-year-in-a-row/feed/ http://www.articulate.com/blog/articulate-support-site-named-best-of-2009-3rd-year-in-a-row/ http://feedproxy.google.com/~r/articulate/~3/ByflH8slSm8/ http://www.articulate.com/blog/heres-how-to-achieve-rapid-section-508-compliance/#comments Wed, 06 May 2009 17:04:14 +0000 brian http://www.articulate.com/blog/?p=1177 This guest blog post was written by Articulate Customer Support Engineer Brian Batt.

Exploring compliance with Section 508 is often a confusing venture, but it doesn’t have to be that way. One way of achieving Section 508 Compliance is by providing a compliant alternative for those with accessibility needs. Part of the difficulty in producing Flash content that can be read by a screen reader (such as JAWS) is that Flash content, by its very nature, is visual and usually interactive; neither of which plays well in an environment where a screen reader is used.

For example, in Engage, take a Guided Image diagram: How would someone who is visually impaired navigate a guided image in any way that was beneficial to her? Also, often with software products that enable you to produce 508-compliant Flash content, the output either strictly adheres to the 508 standards, or only loosely meets 508. Thus, you either have content that loses much of its interactivity or creates a negative experience for those with accessibility needs.

With the wide range of publishing options available in Articulate Studio ’09, you will be able to create Section 508 compliant materials rapidly and easily with a positive user experience for all users.

According to Section 508, 1194.1 Purpose:

“Section 508 requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.”

Using PowerPoint and Articulate ‘09, there are several different ways to make your content Section 508 Compliant, including the following:

1. Convert your PowerPoint presentation to an HTML page and provide a hyperlink to an MP3 version of your narration by using the Publish to Podcast option in Presenter ‘09.
2. Use the Publish to Word option in Presenter ‘09, Engage ‘09, and Quizmaker ‘09 to provide Word versions of your content.

First, let’s take a look at creating an HTML page, publishing an MP3 version of the presentation, and linking the files together.

Save the Presentation as a Word Document

Since saving a PowerPoint presentation as an HTML page in PowerPoint does not create an accessible format, we’ll begin by saving the presentation as a Word document:

In the “Send to Microsoft Office Word” option screen, choose “Notes below slides” and “Paste” as shown below:

After clicking on the OK button, Microsoft Word will open a copy of your presentation.

We’ll begin using Word like a basic webpage editor. We can change the wording where the slide numbers appear in order to provide a better description of each slide; we can also change the size of each of the thumbnails. You can change the image size of the thumbnail by simply right-clicking the image and choosing Format Object > Size. Be sure to scale the image proportionally and never go above 100%.

Also, since the slide notes of the presentation are likely just a transcript of the narration, it is important to edit visual and interactive references. If the slide notes reference something that is visually occurring on the screen, then the text will need to be rewritten so that it describes what is happening in a written format. This same principle will need to be applied to any interactive elements as well. For example, if the narrator asks the end user to click on an answer on the screen, then you will have to modify the text so that it reads more like a typical paper-based course.

Adding Alt Text to Images

The last step required before creating an MP3 version of our presentation is to add alt text to each of the images.

Jared Smith of WebAIM: Web Accessibility states that:

“Alt, or alternative, text should convey the important content of each image. This text is provided as a replacement for the image if the user disables or cannot see images. An image’s alt text should be succinct, accurate, and only added to images that convey information or content.”

Click here for more information on alt text best practices.

We can easily add alt text to an image in Word by using the method below:

1. Right-click each image and select ‘Format Object’

2. Select the ‘Alt Text’ tab and type in your alternative text

3. Click the OK button
4. Repeat for each image

Now that we are satisfied with the layout and have added alt text for each of the images, we’ll go back into PowerPoint and publish the narration to an MP3 by using the ‘Publish to Podcast’ feature. After that, we’ll come back into the Word document and add a link to the MP3 file.

Publish Presentation to an MP3 Podcast

You can publish your project narration to a Podcast by using the following method:

1. Click on the Articulate menu > Publish
2. Select the Podcast tab

3. Click on the Publish button

Once the MP3 file has been saved, you’ll need to upload the file to your server so that you can provide a direct hyperlink from the HTML page to the MP3 file.

Create a Hyperlink within Word to the MP3 File

Now, we’ll add the hyperlink to the MP3 file in Word by using the method below:

1. Type the text that you want to use for the link. For this example, we’ll use the following:

To download an audio narration of this presentation, click here.

2. Highlight, right click the text, and choose Hyperlink

3. In the Insert Hyperlink window, type in the location of the MP3 file in the Address section and click the OK button.
   

After inserting the hyperlink, notice that the text has changed to a blue font indicating that a hyperlink is now associated with that text.

Providing Software to Play the Audio File in MP3 Format

Whether you are linking to a Word document, PDF file, or an MP3 file, you must always provide a link to software that will enable the user to utilize the file. In this example, we are linking to an MP3 file. Therefore, we will create a hyperlink that links to the Windows Media Player.

1. Type the text that you want to use for the link. For this example, we’ll use the following:

If you experience problems with the audio file in MP3 format, please download Windows Media Player 11.

2. Highlight, right-click the text, and choose Hyperlink
3. In the Insert Hyperlink window, type in the location of the software file in the Address section and click the OK button. For this example, we’ll use the following:

http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

After inserting the hyperlink, you will once again notice that the text has changed to a blue font indicating that a hyperlink is now associated with that text.

Providing Software for Other File Types

Keep in mind that you should follow the process above for each media type that you wish to include. Here are a few examples of file formats and the text you may use to direct the end user.

Linking to Word documents:

Documents in DOC format require Microsoft Word® or Microsoft Word Viewer®. If you experience problems with DOC documents, please download Word Viewer 2003®.

Linking to PDF documents:

Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®.

Linking to other various file types:

If you need help accessing information in different file formats such as PDF, Word, MP3, see: Instructions for Downloading Viewers and Players.

Save the Word Document as a Web Page

The final step is actually saving the Word document as a filtered web page. Saving it as a filtered web page will remove most of the extra code added by Word. This not only prevents accessibility issues, but also makes the web page more compatible with various browsers. Use the method below to save the Word document as a filtered web page:

1. Save the Word document as a ‘Web Page, Filtered’

2. After saving the file, the webpage will open within Word. Simply close Word & browse to the location that you saved the page.
3. Upload the .htm file and the corresponding folder to your web server. Click here to see the example that we created.

By using the steps above, we have created a simple web page version of our presentation that is easily accessible and compliant.

If creating a web page version of your presentation and providing a link to the narration is not enough, we can expand upon what we’ve learned so far and also include Word versions of our Engage and Quizmaker output.

Publishing Presenter, Engage and Quizmaker to Word

Word documents are easily read by screen readers and are easier to navigate for visually impaired users. By publishing your Presenter presentation, Engage interaction or your Quizmaker quiz to Word, you can provide your end-user with a comparable version of the output. Being that the steps are the same in all of the programs, we’ll walk through the steps in Quizmaker:

1. Open your quiz in Quizmaker ‘09
2. Click on the Publish button and choose Full quiz details

3. Click the Publish button

After creating the Word version of your quiz or other content, you can upload it to your server and add a hyperlink to the previously created web page. This will allow the end-user to either view the content online or offline at his discretion.

Advanced Section 508 Compliance — Editing the player.html File

You can also add hyperlinks directly to your player.html file that is created when you publish a project to the web from Presenter ‘09. This will allow you to link to the Word documents or the web page that you just created. To link to the web page that we just created, use the following method:

1. Publish your content to the web from Articulate Presenter ‘09
2. Open the player.html file in a text editor like Notepad

3. Scroll to the very bottom of the document and insert a hyperlink below the </div> tag and above the </body> tag. The text should look similar to this:

<a href=”http://www.yourservername.com/Section508Compliance.htm”>To view an accessible alternative, click here.</a>

4. Add hyperlinks for the rest of the content. You can either link directly to a web page that contains Section 508 Compliant material or link to your published Word documents.

Click here to view an example of an edited player.html file.

(Note: You will need to scroll down to see the link.)

Summary

By publishing your project to a web page, you have an unlimited amount of control over the content and the accessibility. You can change the size of the images, adjust the layout of the slides, and even add alternate tags to the images. Alternatively, you can publish your content to Word from within each program. No matter which method you choose, you will be able to provide comparable alternate content to all of your users and clients in a functional format that is highly usable.

Note: This article provides guidance on how to create a Section 508 compliant course. However, full compliance of Section 508 will vary by organization. Thus, additional steps beyond what this article provides may be necessary (e.g., accounting for video captioning, interactive scenarios, etc.).

Refer to the following links for more information on Section 508:

• United States Government website
• Check your site for Web Accessibility
• Test against Section 508 checkpoints

The Articulate Online (AO) API currently gives you the ability to manage users and groups, as well as content items (documents) in your account. You can see details of the current API calls here.

Examples of How to Leverage the Articulate Online API

How you leverage these calls in Web applications is up to you. Here are just a few examples — with code! — of what you can do with the AO API:

1. Accept payment from PayPal: AO QA Lead Dave Mozealous has a detailed tutorial about how to accept payment via PayPal, then automatically create a new user in your AO account to access the content. You can even purchase a demo quiz from Dave via PayPal for $0.10.
2. Create a self-registration page: Dave also outlines how to use the AO API to create a self-registration page. He even provides the sample code you can drop into your own website. And you can see it in action in this demo.
3. Export all users to CSV: Dave provides another useful example of how to leverage the AO API by offering a PHP-based Web app to export all users in your AO account to CSV. You can plug in your own AO account details to see it in action here.
4. Set up automatic login: Community Forums member kevinb wanted to be able to have his users automatically login to his Articulate Online account, so using the AO API, he wrote the code to do this in ASP. Learn more and download the ASP code in this forum post.
5. List content items in your account: Kevin also wrote the sample ASP code for how to retrieve a list of all content items or documents in your Articulate Online account. You can also learn more in the same forum post.
6. Integrate an e-commerce storefront: One of the most popular feature requests for AO is about integrating it with e-commerce. Using the AO API and working with an integration company like Trigent, you can make AO talk to your e-commerce store. Read on below for more…

Integrating Articulate Online & E-Commerce

If you already have an e-commerce solution or are looking for one to integrate with your Articulate Online account, a company like Trigent can help you do this via the AO API.

Here are some resources to get you started with Trigent:

• Learn more about integrating your Web apps with AO
• Download a PDF from Trigent with more details on integrating Articulate Online with your e-commerce storefront

A Customer Success Story

Articulate customer Jaspersoft creates elearning with Articulate tools and wanted a way to sell its training courses via Articulate Online.

The company engaged Trigent to make its e-commerce store talk to its Articulate Online account with the AO API.

The result is a hassle-free integration that allows Jaspersoft customers to purchase online training courses — right through its website — then have their Articulate Online accounts automatically created.

“The use of the AO API has seamlessly integrated our Ultracart online store with Articulate Online, where automated account provisioning takes place for our web-based training courses. The AO team contributed significantly, assisting our team with timely and accurate technical support. The success of our online store integration with Articulate helps support our goal to deliver a rich self-service online environment for a large and growing Jaspersoft developer community.”
- Tom Vu, Manager of Web and Systems

Get the Articulate Online API

The Articulate Online API is available now. There is an additional fee to activate API support in your account, and you can contact your sales representative to learn more.