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<channel>
	<title>Consumer Rights</title>
	
	<link>http://ashisha.com/consumer</link>
	<description>Issues dealing with consumer rights</description>
	<pubDate>Sun, 27 Sep 2009 20:56:01 +0000</pubDate>
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		<title>Banks levying charge on pre-payment</title>
		<link>http://ashisha.com/consumer/2009/09/27/banks-levying-charge-on-pre-payment/</link>
		<comments>http://ashisha.com/consumer/2009/09/27/banks-levying-charge-on-pre-payment/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 20:56:01 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Bank]]></category>

		<category><![CDATA[Consumer]]></category>

		<category><![CDATA[India]]></category>

		<category><![CDATA[Interest]]></category>

		<category><![CDATA[Loan]]></category>

		<category><![CDATA[Penalty]]></category>

		<category><![CDATA[Prepayment]]></category>

		<category><![CDATA[RBI]]></category>

		<category><![CDATA[Repayment]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=286</guid>
		<description><![CDATA[For people who take loans from banks, there is always an urge to try and get rid of the loan early. I know a number of colleagues and friends who have taken loans to buy properties, and once they have taken a loan, there are always trying to use excess money that they have to [...]]]></description>
			<content:encoded><![CDATA[<p>For people who take loans from banks, there is always an urge to try and get rid of the loan early. I know a number of colleagues and friends who have taken loans to buy properties, and once they have taken a loan, there are always trying to use excess money that they have to try and reduce the amount of loan amount outstanding, and there are a number of them who pay off the money long before the final EMI is due. Banks really don&#8217;t like prepayments too much; if you are a customer who has the credit rating to retain the loan amount till the end, they would rather encourage you to pay the regular EMI&#8217;s. Banks have a loan portfolio, and a certain balance in terms of accounting for regular loan repayments. It disturbs this short term and long term money and funds forecast of the bank if their customers start pre-payment, and hence banks charge a fee for pre-payment.<br />
A few days ago, the RBI had apparently sent a reply under RTI that it did not really approve of banks charging a penalty for pre-payment; the latest clarification was meant to even remove this statement. The RBI is stating a more hands-off policy, since these are private banks with their own management; apparently the RBI expects that market competition is enough to ensure that banks do not heavily over-charge, and that they should not charge customers more than their standard rates (<a href="http://timesofindia.indiatimes.com/news/business/india-business/Banks-free-to-levy-charge-on-pre-payment/articleshow/5053124.cms" target="_blank">link to article</a>):</p>
<blockquote><p>
According to RBI, while banks have the freedom to levy service charges on all matters pertaining to banking transactions, including pre-payment/ foreclosure of loans, banks are required to ensure transparency in displaying information regarding such charges.<br />
RBI said it is expected that freedom given to banks will foster healthy competition amongst banks to keep service charges at reasonable levels, which would ultimately benefit customers. It said, banks generally levy charges for foreclosure of loans as it adversely impacts their asset-liability management.
</p></blockquote>
<p>At the same time, one expects that the RBI will get involved if banks start collaborating to recover standard charges from customers.</p>
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		</item>
		<item>
		<title>Insurance regulator gets strict on orphan policies</title>
		<link>http://ashisha.com/consumer/2009/09/09/insurance-regulator-gets-strict-on-orphan-policies/</link>
		<comments>http://ashisha.com/consumer/2009/09/09/insurance-regulator-gets-strict-on-orphan-policies/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 19:45:40 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Complaint]]></category>

		<category><![CDATA[Consumer]]></category>

		<category><![CDATA[Insurance]]></category>

		<category><![CDATA[Agent]]></category>

		<category><![CDATA[Commission]]></category>

		<category><![CDATA[Customer]]></category>

		<category><![CDATA[India]]></category>

		<category><![CDATA[IRDA]]></category>

		<category><![CDATA[Purchase]]></category>

		<category><![CDATA[Regulator]]></category>

		<category><![CDATA[Sale]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=280</guid>
		<description><![CDATA[What are orphan insurance policies ? These are policies where the agent who sold these policies has shifter to another company, and the person who bought these policies no longer has an agent or an intermediary to help service them. This is a common problem in the life insurance business, since:
- An agent will do [...]]]></description>
			<content:encoded><![CDATA[<p>What are orphan insurance policies ? These are policies where the agent who sold these policies has shifter to another company, and the person who bought these policies no longer has an agent or an intermediary to help service them. This is a common problem in the life insurance business, since:<br />
- An agent will do anything to sell a policy, including using charm, threatening about the problems that could occur later in life if you don&#8217;t have an insurance policy, using contacts, etc. The agent gets a good commission when the insurance policy is sold, but the amount of commission is drastically reduced in subsequent years, which leaves little incentive for the agent to remain and service the needs of the insurance buyer. If another company offers a better deal, the agent will move.<br />
How can there be a solution that also helps the insurance buyer ? Well, the IRDA (insurance regulator) is making it more difficult for agents to shift so very easily, adding a set of conditions and rules (<a href="http://economictimes.indiatimes.com/Analysis/Agents-cant-leave-policies-orphaned-/articleshow/4985252.cms" target="_blank">link to article</a>):</p>
<blockquote><p>
In A bid to ensure that fewer policies get lapsed, the Insurance Regulatory and Development Authority of India (Irda) has made it tougher for agents to shift loyalties . The new agency guidelines ensure that all agents—individuals , corporate as well as banks—continue to sell policies of the same insurance company for at least three years. Historically, lapse ratio has been higher among orphan policies when compared with policies that are serviced by an agent. To ensure that an agent shifting loyalties does not leave behind orphan policies, the insurance regulator has put in a number of preconditions that the agent has to fulfil before he can obtain a no-objection certificate from his principal.<br />
To take care of the policies orphaned by agents, Irda said, life insurers should ensure alternate arrangement, and these measures should go beyond a call centre facility, which is also an essential requirement . Insurance companies have been asked to intimate each policyholder that their agent has quit and there are alternate arrangements being made to service them.
</p></blockquote>
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		<item>
		<title>Individual finances: How to manage when loans are killing you</title>
		<link>http://ashisha.com/consumer/2009/08/19/individual-finances-how-to-manage-when-loans-are-killing-you/</link>
		<comments>http://ashisha.com/consumer/2009/08/19/individual-finances-how-to-manage-when-loans-are-killing-you/#comments</comments>
		<pubDate>Wed, 19 Aug 2009 19:49:34 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Bank]]></category>

		<category><![CDATA[Finance]]></category>

		<category><![CDATA[India]]></category>

		<category><![CDATA[Job Loss]]></category>

		<category><![CDATA[Loan]]></category>

		<category><![CDATA[Negotiate]]></category>

		<category><![CDATA[Personal Finance]]></category>

		<category><![CDATA[Recession]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=278</guid>
		<description><![CDATA[I read an article that took a situation where a person was in real trouble financially, and what the person can do in such a situation that could help. The situation was one that many of us can relate to - in times of good money and a good job, your finances and projections for [...]]]></description>
			<content:encoded><![CDATA[<p>I read an article that took a situation where a person was in real trouble financially, and what the person can do in such a situation that could help. The situation was one that many of us can relate to - in times of good money and a good job, your finances and projections for the future are good, and you decide to invest for the future. You take a loan for the house that will be an asset for the future, you invest the remaining money in stocks (after all, equity is the way to grow your money for the future), and you get a car to travel in comfort along with your family. And then disaster strikes - your house loan amount was high (higher as a percentage of monthly take home salary that you would like - should not be more than 40% of take home after taxes and other deductions), and it got higher as interest rates went up, the stock market collapsed, and then the worst of all, you lost your job. So, what do you do ? (<a href="http://economictimes.indiatimes.com/quickiearticleshow/4841948.cms" target="_blank">link to article - read it till the end, the situation may not be exactly the same, but there will be similarities</a>)</p>
<blockquote><p>
He decided to approach a debt counseling centre for his financial hassles. They showed him the right way to manage his finances. They also mediated between him and his bank. He also obtained written consent from the bank that he would resume repaying his loan once he got a job. In such situations banks do oblige you if you manage to repay most of the money or part of the money if not all as it was a better deal than no money at all.<br />
1. Try to lower your interest rate. Negotiate with your bank. One other way is to convert your credit card debt into a personal loan debt. It will definitely be lesser than the credit card interest rate.<br />
2. Calculate your net worth and see if any of your investments could help you prepay a part of your loans.
</p></blockquote>
<p>More tips are there in the article. The main point is that you should be careful of your finances rather than falling in this trap, and if you do, then get help, speak to the bank and explore other means of financing (except for high-interest loans). </p>
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		<item>
		<title>Mistakes commonly made by equity investors</title>
		<link>http://ashisha.com/consumer/2009/08/09/mistakes-commonly-made-by-equity-investors/</link>
		<comments>http://ashisha.com/consumer/2009/08/09/mistakes-commonly-made-by-equity-investors/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 18:15:33 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Finance]]></category>

		<category><![CDATA[Investing]]></category>

		<category><![CDATA[Equity]]></category>

		<category><![CDATA[Fundamentals]]></category>

		<category><![CDATA[Greed]]></category>

		<category><![CDATA[Herd]]></category>

		<category><![CDATA[Investment]]></category>

		<category><![CDATA[Mistakes]]></category>

		<category><![CDATA[Patience]]></category>

		<category><![CDATA[Retail]]></category>

		<category><![CDATA[Safe Investments]]></category>

		<category><![CDATA[Stock]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=276</guid>
		<description><![CDATA[Everybody makes mistakes in the equity market, so one cannot blame retail investors for making many mistakes. Even acclaimed mutual fund and hedge fund investors have made mistakes over the years, but that does not excuse the retail investors from trying to learn about the mistakes that they keep on making so that they reduce [...]]]></description>
			<content:encoded><![CDATA[<p>Everybody makes mistakes in the equity market, so one cannot blame retail investors for making many mistakes. Even acclaimed mutual fund and hedge fund investors have made mistakes over the years, but that does not excuse the retail investors from trying to learn about the mistakes that they keep on making so that they reduce the number of mistakes they make in the future. At the minimum, investors should learn about these mistakes so that they can try and learn from these mistakes. Some of these mistakes are:<br />
1. Investors typically join the herd. So, when the stock market crashes, people run to liquidate their holdings, even at a loss. For example, when the market was really down in October, companies that were fundamentally sound were picked up by people who believed in the long term.<br />
2. People look at tips, and even do investment based on tips even if they know nothing about the company or stock.<br />
3. People do not read about the fundamentals of the companies that they are investing in. Typically, company valuations follow the projections of the sectors that these companies belong to, and after that, the company performance also plays a role. However, people do not bother finding out these facts.<br />
4. People invest and forget. There are a number of people who invest in companies or mutual funds and do not re-evaluate the nature of their investments and the performance over a regular period, say every 6 months or every year<br />
5. Diversify your portfolio: Do not invest everything you have in the stock market. Invest in mutual funds, some in debt funds, some in PPF, some in realty, and so on. Make sure that you are properly diversifying your investments, at the same time, make sure that you invest only where are you comfortable in your level of knowledge. Even consider things such as investments in gold and art.<br />
6. Don&#8217;t get caught up in greed. When people lost out in January 2008 after markets had climbed to record highs, people were not willing to consider that the market could go down. People were not willing to take some of their investments out of the market, and lock that money in safer investments.<br />
7. Invest for the long term. Don&#8217;t get scared by short term movements. Even while tracking them, make sure that if you have invested based on fundamentals, and for the long term, you don&#8217;t lose patience.<br />
8. Don&#8217;t get tricked by other people. You will always hear people say that they made incredible amounts of money in investing in the stock market, and there is a feeling of being left behind. Remember, you only hear the stories that are positive, and you should never let such stories guide your actions.</p>
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		<title>Finance: Safety vs. risk in terms of investments</title>
		<link>http://ashisha.com/consumer/2009/08/09/finance-safety-vs-risk-in-terms-of-investments/</link>
		<comments>http://ashisha.com/consumer/2009/08/09/finance-safety-vs-risk-in-terms-of-investments/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 17:39:47 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Finance]]></category>

		<category><![CDATA[Investing]]></category>

		<category><![CDATA[Reward]]></category>

		<category><![CDATA[Risk]]></category>

		<category><![CDATA[Credit Rating]]></category>

		<category><![CDATA[Evaluation]]></category>

		<category><![CDATA[Investment]]></category>

		<category><![CDATA[Risk Tolerance]]></category>

		<category><![CDATA[Risk vs reward]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=274</guid>
		<description><![CDATA[One typically hears of cases where people have invested money in dubious investment schemes run by scheming and smooth investment gurus who actually end up duping people of their hard-earned money. These smooth operators typically get caught, but this is no consolation for those people who lose their money in these schemes. Similarly, people end [...]]]></description>
			<content:encoded><![CDATA[<p>One typically hears of cases where people have invested money in dubious investment schemes run by scheming and smooth investment gurus who actually end up duping people of their hard-earned money. These smooth operators typically get caught, but this is no consolation for those people who lose their money in these schemes. Similarly, people end up losing their money when they invest in stocks and mutual funds, either if the entire market collapses or if they invest in very risky stocks. So does this mean that people should invest in risk free investments ? No, because there is a ratio between risk and return. It is for every individual to decide their risk - return paradigm based on their comfort levels, and their ability to take risks. <a href="http://economictimes.indiatimes.com/quickiearticleshow/4848410.cms" target="_blank">Read this article</a> to learn more:</p>
<blockquote><p>
The rating scale starts with AAA (lowest credit risk) and ends at D (default grade, highest credit risk). Going by the normal yardstick, one should always go for the best. So, should all the investors invest only in AAA rated issues? To fathom this paradigm, we have to understand the riskreturn relationship. Risk-return &#038; risk aversion. It is because of the relationship between risk and return — higher the risk, greater has to be the expected return on that investment and vice versa. An investor hoping for higher returns has to embrace the risks that are attached to it.<br />
But how does an investor decide how much risk to be taken? In reality, there is nothing like optimal risk-return trade off. It is often a derivative of various factors like time horizon, liquidity, and some investor specific circumstances. The risk-return trade off is extendable to equities as an asset class also. The relative safety of investing in blue chips may not result in highest returns. In case of IPOs also, the IPO grading is an opinion on the relative fundamentals of the company. The investor decision is guided to a large extent by the valuation and risk tolerance.
</p></blockquote>
<p>So, as they say, the ability of a person to take some risk in their investment is guided by multiple factors. The only thing one should do is to ensure that one has thought through the investment carefully.</p>
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		<title>Obtaining duplicate copy of documents</title>
		<link>http://ashisha.com/consumer/2009/08/09/obtaining-duplicate-copy-of-documents/</link>
		<comments>http://ashisha.com/consumer/2009/08/09/obtaining-duplicate-copy-of-documents/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 17:23:25 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Documents]]></category>

		<category><![CDATA[Finance]]></category>

		<category><![CDATA[Certificate]]></category>

		<category><![CDATA[Complaint]]></category>

		<category><![CDATA[Copy]]></category>

		<category><![CDATA[Duplicate]]></category>

		<category><![CDATA[FIR]]></category>

		<category><![CDATA[NSC]]></category>

		<category><![CDATA[PAN]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=272</guid>
		<description><![CDATA[People encounter this problem once in a while. You have invested money in a Fixed Deposit, or in Mutual Funds, or some other such investment method (including investing in a private company). Suddenly you find that you cannot locate the proof of such an investment (you could have lost it, it could have got destroyed [...]]]></description>
			<content:encoded><![CDATA[<p>People encounter this problem once in a while. You have invested money in a Fixed Deposit, or in Mutual Funds, or some other such investment method (including investing in a private company). Suddenly you find that you cannot locate the proof of such an investment (you could have lost it, it could have got destroyed in a fire or similar accident, or any other such reason). Panic sets in, after all, what do you do now ? Visions of losing your money come to mind.<br />
The best method to prevent such an occurrence from happening is to make a copy of all your important finance documents and keep them in a safe location so that you have a backup. However, what happens when you have not taken this precaution ? Read this article to learn more <a href="http://economictimes.indiatimes.com/quickiearticleshow/4873058.cms" target="_blank">(link to article)</a>:</p>
<blockquote><p>
To make sure you don’t have to dig deep in such a situation, here’s a guide on the process you can follow to get a duplicate copy of key documents such as NSC, FD, Form 16, Pan Card, mutual fund scheme, insurance policy and home loan papers. “If the papers, however, cannot be traced after reasonable efforts and you suspect they may have been stolen, a report at the nearest police station must be filed immediately,” advises Amitabh Singh, partner — tax &#038; regulatory services at Ernst &#038; Young.<br />
To ensure there is no misuse, instantly inform the respective departments about the loss of original papers/document/policy. The next procedure should be to apply for a duplicate. As a policy, most financial schemes allow for issuance of duplicates on payment of a nominal fee. According to post office regulations, you can get a duplicate certificate issued if loss of the certificate has arisen out of theft, mutilation, defacement. You would be required to send an application to the post office where the NSC was issued.
</p></blockquote>
<p>As recommended, make sure that you keep a duplicate copy beforehand. To get a copy later takes more effort and running around multiple locations, but it is possible and something you should work through.</p>
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		<title>Bank charged penalty for charging older customer more than newer customers</title>
		<link>http://ashisha.com/consumer/2009/08/09/bank-charged-penalty-for-charging-older-customer-more-than-newer-customers/</link>
		<comments>http://ashisha.com/consumer/2009/08/09/bank-charged-penalty-for-charging-older-customer-more-than-newer-customers/#comments</comments>
		<pubDate>Sun, 09 Aug 2009 16:50:56 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Banks]]></category>

		<category><![CDATA[Companies]]></category>

		<category><![CDATA[Complaint]]></category>

		<category><![CDATA[Consumer]]></category>

		<category><![CDATA[Consumer Court]]></category>

		<category><![CDATA[Finance]]></category>

		<category><![CDATA[Grievance]]></category>

		<category><![CDATA[Loans]]></category>

		<category><![CDATA[Bank]]></category>

		<category><![CDATA[Compensation]]></category>

		<category><![CDATA[Consumer Forum]]></category>

		<category><![CDATA[Existing Customer]]></category>

		<category><![CDATA[Home Loan]]></category>

		<category><![CDATA[Interest]]></category>

		<category><![CDATA[Judgment]]></category>

		<category><![CDATA[Loan]]></category>

		<category><![CDATA[New Customer]]></category>

		<category><![CDATA[Order]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=270</guid>
		<description><![CDATA[It is an established business fact that when banks give loans to their customers, they normally treat newer customers more attractively than they treat older customers. The terms and conditions of the loan specify for floating rate loan that banks can charge customers more (either by increasing the EMI amount, or the loan duration) if [...]]]></description>
			<content:encoded><![CDATA[<p>It is an established business fact that when banks give loans to their customers, they normally treat newer customers more attractively than they treat older customers. The terms and conditions of the loan specify for floating rate loan that banks can charge customers more (either by increasing the EMI amount, or the loan duration) if the interest rate regime changes. Similarly, even in the case of fixed rate loans, the bank retains the right (if you read the complete legalese of the loan terms, you can confirm) to change the fixed rate loans if the rate of interest changes by a certain amount. This changing of fixed interest rate has not been challenged, however, somebody challenged the fact that they were being charged more than new customers, treating that as a unlawful practice. This was accepted by the consumer forum which fined the bank <a href="http://timesofindia.indiatimes.com/Chandigarh/Bank-to-pay-Rs-1-lakh-for-overhauling-loan-account/articleshow/4750737.cms" target="_blank">(link to article)</a>:</p>
<blockquote><p>
Imposing a penalty of Rs one lakh, which the bank will pay to Goyal, the forum said, ‘The bank is directed to overhaul accounts of all its loanees and bring the rate of interest at par with those at which the loan (home) is advanced to new customers from time to time, so that all its customers, whether old or new, who have opted for adjustable rate of interest pay the same rate of interest during any particular period.’<br />
Arguing before the forum, Goyal’s counsel stated that the finance company and bank adopted unfair trade practice by increasing rate of interest for old customers at a higher rate, whereas the prevailing rate of interest was much lower, which was depicted through their announcements and advertisements in the newspaper to attract new customers. After hearing the pleas, the forum held that the interest rate of any old loanee would be lowered to bring it at par with the interest rate at which the loan is advanced by the bank to its new customers.
</p></blockquote>
<p>One is not sure whether this practice is still ongoing, but one suspects that banks do continue doing this. Not too many people are aware that this has been ruled unfair by a consumer forum, and that they can challenge this practice. Most people continue to accept that whatever a bank does is acceptable.</p>
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		<title>Safety feature - Online Credit card usage</title>
		<link>http://ashisha.com/consumer/2009/07/30/safety-feature-online-credit-card-usage/</link>
		<comments>http://ashisha.com/consumer/2009/07/30/safety-feature-online-credit-card-usage/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 20:13:22 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Banks]]></category>

		<category><![CDATA[Cheating]]></category>

		<category><![CDATA[Complaint]]></category>

		<category><![CDATA[Credit Card]]></category>

		<category><![CDATA[Finance]]></category>

		<category><![CDATA[Fraud]]></category>

		<category><![CDATA[Online]]></category>

		<category><![CDATA[Security]]></category>

		<category><![CDATA[Shopping]]></category>

		<category><![CDATA[Bank]]></category>

		<category><![CDATA[Money]]></category>

		<category><![CDATA[Online Transaction]]></category>

		<category><![CDATA[RBI]]></category>

		<category><![CDATA[Safety]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=268</guid>
		<description><![CDATA[If you have ever stopped to look at the online credit usage you would have done (including reviewed the information you were asked to provide), it would seem extremely easy to use somebody&#8217;s card and use it for buying stuff. What is it that you need to provide in terms of information when using your [...]]]></description>
			<content:encoded><![CDATA[<p>If you have ever stopped to look at the online credit usage you would have done (including reviewed the information you were asked to provide), it would seem extremely easy to use somebody&#8217;s card and use it for buying stuff. What is it that you need to provide in terms of information when using your credit card online ? You go to a site, decide to buy something (maybe jewellery, maybe some electronics goods, or something that can be delivered instantaneously such as software) and are asked whether you need to pay through a credit card, using the much hyped secure card payment gateways (that use &#8216;128 bit encryption security&#8217;, and are from well known banks).<br />
Think for a minute about the information you provide online; you typically provide the following information:<br />
- Name<br />
- Date of birth (sometimes)<br />
- Card Number<br />
- 3 / 4 Digit security code at the back of the card<br />
- Validity period of the card<br />
Now, if you had gone to a restaurant, and paid by card, the person taking the billing (waiter, cashier) would already have all these details (except for Date of Birth), and for that, if they ask you to fill a card containing personal details such as DOB and anniversary, most of us would fill that already. That is enough for them to use that card details online, and in many cases, this goes undetected, or detected only at the end of the month. So why is nothing being done about this ?<br />
Well, something is finally being done <a href="http://timesofindia.indiatimes.com/NEWS/Business/India-Business/Credit-card-PIN-a-must-for-online-shopping/articleshow/4836223.cms" target="_blank">(link to article)</a>:</p>
<blockquote><p>
If you&#8217;re an online shopaholic, make sure you have a personal identification number (PIN)/password for your credit or debit cards. Otherwise, forget about using them for internet shopping from August 1. A recent directive by the Reserve Bank of India makes it mandatory to have an additional authentication passcode verified by Visa or MSC (Mastercard Secure Code). This is in addition to the other information already on the card like name, card number, expiry date and CVV (card verification value) number<br />
So how do you get this new password? Credit/debit card users have to register online with their banks, giving personal and card details. They will then be given a PIN or password to be be used as an additional layer of security at the checkout point before completion of the transaction.
</p></blockquote>
<p>So, if you did not know about this directive, and wonder as to why your card does not seem to work online anymore, now you know the reasons for the same. So, go ahead, and contact your bank for getting the confirmation. As to whether this is fool-proof, only time will tell.</p>
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		<title>Air India overbooks - carried more passengers than capacity</title>
		<link>http://ashisha.com/consumer/2009/07/10/air-india-overbooks-carried-more-passengers-than-capacity/</link>
		<comments>http://ashisha.com/consumer/2009/07/10/air-india-overbooks-carried-more-passengers-than-capacity/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 04:45:45 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Airlines]]></category>

		<category><![CDATA[Airline]]></category>

		<category><![CDATA[India]]></category>

		<category><![CDATA[Investigation]]></category>

		<category><![CDATA[Safety]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=266</guid>
		<description><![CDATA[Airlines frequently overbook, given that there is always a number of people who will cancel, and hence there is a mathematics related to the number of people who overbook. Sometimes airlines land up in a situation whereby they find that this mathematics goes awry, and they find that there are more passengers than seats available. [...]]]></description>
			<content:encoded><![CDATA[<p>Airlines frequently overbook, given that there is always a number of people who will cancel, and hence there is a mathematics related to the number of people who overbook. Sometimes airlines land up in a situation whereby they find that this mathematics goes awry, and they find that there are more passengers than seats available. In such cases, the airline has to placate irate passengers, and decide who can go and who needs to be refused. Such cases typically cause a lot of unhappiness. However, it is not accepted that an airline boards more passengers than there are seats available. Even in these bad economic times, it is unacceptable to have more passengers on board than there are seats, given that these are paying passengers who have a right to proper treatment. Modern airlines have automated systems whereby boarding passes are issued which prevents extra passengers from getting loaded. However, if the airline wishes to violate such conditions, there is very little that can be done.<br />
Further, after the terrorist incidents, the cockpits of planes are now high security zones where passengers are no longer allowed. So, if there is a case when a passenger is allowed inside the cockpit, that is against all security norms and needs to be thoroughly investigated.<br />
We have a case, whereby all this happened. Air India, the national carrier of India, had a case whereby it was found that the airline had boarded 3 extra passengers; this case is now being investigated by the regulator, the Directorate General of Civil Aviation (DGCA). In order to ensure that this case is brought to its logical conclusion, the investigation needs to be thorough <a href="http://timesofindia.indiatimes.com/In-fully-loaded-flight-Air-India-stuffed-in-3-extra-persons/articleshow/4760205.cms" target="_blank">(link to article)</a>:</p>
<blockquote><p>
In these recessionary times, airlines globally are operating on half-empty seats. But Air India, which is passing through its worst ever financial crisis, is in fresh trouble for allegedly carrying extra passengers on a fully loaded flight. What adds to the irony is that the excess passengers were discovered in a probe into the aircraft&#8217;s door falling apart when it started moving while attached to an aerobridge!<br />
&#8220;Of these three, one woman passenger was accommodated in the cockpit and two others on the foldable seats where cabin crew sits during take off and landing,&#8221; said sources. The DGCA can now take criminal action against AI for this violation. The cockpits in modern aircraft have three seats. While two are for the pilot and co-pilot, the third is called a jump seat which is usually vacant. Since the process of issuing boarding passes is completely computerized, the system stops generating passes once a flight is full. In this case, however, the probe has found that boarding passes were allegedly issued manually to enable the extra passengers to clear the different levels of pre-embarkation security checks.
</p></blockquote>
<p>This action by the airline was a gross violation of the air safety norms. In this case, the airline was caught because of another incident, and this fact came out during the investigation.</p>
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		<title>Delhi University cut-off list -the first list, released on June 25, 2009</title>
		<link>http://ashisha.com/consumer/2009/06/24/delhi-university-cut-off-list-the-first-list-released-on-june-25-2009/</link>
		<comments>http://ashisha.com/consumer/2009/06/24/delhi-university-cut-off-list-the-first-list-released-on-june-25-2009/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 19:40:04 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Admission]]></category>

		<category><![CDATA[Colleges]]></category>

		<category><![CDATA[Delhi]]></category>

		<guid isPermaLink="false">http://ashisha.com/consumer/?p=264</guid>
		<description><![CDATA[The first cut-off list for Admissions to 2009 Under-Graduate course have been released, and here are links to the list:
Art and Commerce Cut off (link to list)
Science cut off (link to list)
Admission lists for SC/ST/PH candidates at the following location (link to list page)
Dates for collection of admission slips, and for depositing fees:
Collection of Admission [...]]]></description>
			<content:encoded><![CDATA[<p>The first cut-off list for Admissions to 2009 Under-Graduate course have been released, and here are links to the list:</p>
<p><a href="http://www.du.ac.in/admissions/2009/ug/ug09/accutoff09.pdf" target="_blank">Art and Commerce Cut off (link to list)</a></p>
<p><a href="http://www.du.ac.in/admissions/2009/ug/ug09/sccutoff09.pdf" target="_blank">Science cut off (link to list)</a></p>
<p>Admission lists for SC/ST/PH candidates at the following location <a href="http://www.du.ac.in/admissions/2009/ug/ug09/index.html" target="_blank">(link to list page)</a></p>
<p>Dates for collection of admission slips, and for depositing fees:</p>
<p>Collection of Admission Slip from Arts faculty (North Campus) 25th, 26th, 27th and 29th of June 2009 between 10 AM to 1PM (Excluding Sunday)</p>
<p>Payment of fees in the college : 26th, 27th and 29th of June 2009</p>
<p>A website catering to Delhi University <a href="http://duspecial.in/" target="_blank">(DUspecial.in)</a></p>
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