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	<title>Avtex Blog</title>
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	<link>http://www.avtex.com/blog</link>
	<description>The Point of Interaction</description>
	<lastBuildDate>Tue, 05 Jul 2016 20:07:48 +0000</lastBuildDate>
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		<title>Top Impacts to the Success of CRM Implementations</title>
		<link>http://www.avtex.com/blog/2016/07/05/top-impacts-to-the-success-of-crm-implementations/</link>
		<comments>http://www.avtex.com/blog/2016/07/05/top-impacts-to-the-success-of-crm-implementations/#comments</comments>
		<pubDate>Tue, 05 Jul 2016 20:07:48 +0000</pubDate>
		<dc:creator><![CDATA[Beth Ingebretson]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Implementation]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Whitepaper]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4210</guid>
		<description><![CDATA[Customer relationships are complex. Today, more than ever before, implementations of these relationships touch larger lines of business and require multiple stakeholders of reviewers and approvers. Modern Customer Relationship Management (CRM) solutions are now layers of back-end connections and systems, growing exponentially in capabilities.  As a result, the modern CRM system houses data and information [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/07/05/top-impacts-to-the-success-of-crm-implementations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is the ROI of Customer Experience?</title>
		<link>http://www.avtex.com/blog/2016/06/21/what-is-the-roi-of-customer-experience/</link>
		<comments>http://www.avtex.com/blog/2016/06/21/what-is-the-roi-of-customer-experience/#comments</comments>
		<pubDate>Tue, 21 Jun 2016 19:27:16 +0000</pubDate>
		<dc:creator><![CDATA[Chris Munshaw]]></dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[CX ROI]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4204</guid>
		<description><![CDATA[Recently I delivered my webinar compiling the latest research on the ROI of Customer Experience. I covered why CX is important, why the time is ripe to invest in CX now, and the take-away strategies that other CX leaders are putting in place to stay ahead of competitors. An area that I highlighted, but I wish [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/06/21/what-is-the-roi-of-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM 2015 &#8211; Automatically Switching the Business Process Flow</title>
		<link>http://www.avtex.com/blog/2016/06/16/crm-2015-automatically-switching-the-business-process-flow/</link>
		<comments>http://www.avtex.com/blog/2016/06/16/crm-2015-automatically-switching-the-business-process-flow/#comments</comments>
		<pubDate>Thu, 16 Jun 2016 17:59:17 +0000</pubDate>
		<dc:creator><![CDATA[Yuki Godden]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Process Flow]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4202</guid>
		<description><![CDATA[Dynamics CRM 2015 has a simple enough way to switch the Business Process Flow in the user interface: However, our client has a very complex case system with numerous business process flows and they didn’t need the extra three clicks (Switch Process, click the Process, Save) to select the process every time a new case [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/06/16/crm-2015-automatically-switching-the-business-process-flow/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Preventing Plugin Recursion</title>
		<link>http://www.avtex.com/blog/2016/05/18/preventing-plugin-recursion/</link>
		<comments>http://www.avtex.com/blog/2016/05/18/preventing-plugin-recursion/#comments</comments>
		<pubDate>Wed, 18 May 2016 15:07:51 +0000</pubDate>
		<dc:creator><![CDATA[Jason Sanborn]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Plugin Recursion]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4196</guid>
		<description><![CDATA[When writing plugins, it is essential to know when to prevent the plugin from executing. First, this will assist with saving resources. If your plugin doesn&#8217;t need to run, preventing its execution will prevent the resources from being used. Secondly, if the plugin is executed repeatedly, without any checks for recursion, you will receive an [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/05/18/preventing-plugin-recursion/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving Migration Performance</title>
		<link>http://www.avtex.com/blog/2016/04/27/improving-migration-performance/</link>
		<comments>http://www.avtex.com/blog/2016/04/27/improving-migration-performance/#comments</comments>
		<pubDate>Wed, 27 Apr 2016 16:28:52 +0000</pubDate>
		<dc:creator><![CDATA[Tom Franceschine]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Migration]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4192</guid>
		<description><![CDATA[I was recently involved in a data migration project on a very limited timeline. The data would be coming from an older CRM on-premise environment and going to a new CRM Online instance. Although the data was not very complex, there was a significant amount of it and the cutover would need to happen over [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/04/27/improving-migration-performance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do You Offer the Support Your Employees Deserve?</title>
		<link>http://www.avtex.com/blog/2016/04/12/do-you-offer-the-support-your-employees-deserve/</link>
		<comments>http://www.avtex.com/blog/2016/04/12/do-you-offer-the-support-your-employees-deserve/#comments</comments>
		<pubDate>Tue, 12 Apr 2016 15:35:07 +0000</pubDate>
		<dc:creator><![CDATA[Sam Thepvongs]]></dc:creator>
				<category><![CDATA[Portals and Collaboration]]></category>
		<category><![CDATA[Employee Self Service]]></category>
		<category><![CDATA[ESS]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4183</guid>
		<description><![CDATA[Many organizations feel that they offer their employees the information they need to succeed and enjoy their jobs. Unfortunately, information is often difficult to locate, spread across multiple locations or challenging to understand. Failing to provide a useful resource platform can cost your organization time, money and productivity. Designing and developing an effective Employee Self [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/04/12/do-you-offer-the-support-your-employees-deserve/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Creating a Bootstrap Carousel in SharePoint</title>
		<link>http://www.avtex.com/blog/2016/04/05/creating-a-bootstrap-carousel-in-sharepoint/</link>
		<comments>http://www.avtex.com/blog/2016/04/05/creating-a-bootstrap-carousel-in-sharepoint/#comments</comments>
		<pubDate>Tue, 05 Apr 2016 15:31:53 +0000</pubDate>
		<dc:creator><![CDATA[Steven Ray]]></dc:creator>
				<category><![CDATA[Development]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Bootstrap]]></category>
		<category><![CDATA[Content Query Web Part]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[XSLT]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4173</guid>
		<description><![CDATA[So you have a Bootstrapped SharePoint site. Everything&#8217;s great &#8212; until you want to add an image carousel. The default SharePoint image carousel looks like SharePoint, not Bootstrap, and is pretty bare bones. Sure, you could put together a custom Content by Search display template. But that&#8217;s a lot of messing with the SharePoint API. [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/04/05/creating-a-bootstrap-carousel-in-sharepoint/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Generate and download an iCal event in SharePoint</title>
		<link>http://www.avtex.com/blog/2016/04/01/generate-and-download-an-ical-event-in-sharepoint/</link>
		<comments>http://www.avtex.com/blog/2016/04/01/generate-and-download-an-ical-event-in-sharepoint/#comments</comments>
		<pubDate>Fri, 01 Apr 2016 15:46:23 +0000</pubDate>
		<dc:creator><![CDATA[Steven Ray]]></dc:creator>
				<category><![CDATA[Development]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[calendar]]></category>
		<category><![CDATA[Content Query Web Part]]></category>
		<category><![CDATA[events]]></category>
		<category><![CDATA[ical]]></category>
		<category><![CDATA[ics]]></category>
		<category><![CDATA[JavaScript]]></category>
		<category><![CDATA[jQuery]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[XSLT]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4168</guid>
		<description><![CDATA[Here&#8217;s a quick way to automatically generate downloadable iCal files for SharePoint events, where the events are managed in a custom list, and displayed using a Content Query Web Part and a custom XSL template. For starters, reference my general post on using XSLT to customize CQWP output. In this example, I&#8217;m just going to lay out [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/04/01/generate-and-download-an-ical-event-in-sharepoint/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Your IVR Old and Tired?</title>
		<link>http://www.avtex.com/blog/2016/03/24/is-your-ivr-old-and-tired/</link>
		<comments>http://www.avtex.com/blog/2016/03/24/is-your-ivr-old-and-tired/#comments</comments>
		<pubDate>Thu, 24 Mar 2016 16:37:06 +0000</pubDate>
		<dc:creator><![CDATA[Kathy Grussing]]></dc:creator>
				<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[Interactive Voice Response]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4160</guid>
		<description><![CDATA[Let Avtex give your IVR a spring cleaning and provide your customers with a fresh, up-to-date experience. If your IVR has been chugging along untouched for more than two years, or, if your IVR applications have been tweaked and added-to over the years without a comprehensive design review ….it may be time to let Avtex [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/03/24/is-your-ivr-old-and-tired/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Does Your CRM Support Rising Customer Expectations?</title>
		<link>http://www.avtex.com/blog/2016/03/23/does-your-crm-support-rising-customer-expectations/</link>
		<comments>http://www.avtex.com/blog/2016/03/23/does-your-crm-support-rising-customer-expectations/#comments</comments>
		<pubDate>Wed, 23 Mar 2016 14:19:15 +0000</pubDate>
		<dc:creator><![CDATA[Jeremy Winchell]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Intelligence]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4155</guid>
		<description><![CDATA[Meeting the changing demands of your consumer is difficult, but more important than ever before. According to countless surveys, today’s consumer places added value on an experience that is tailored directly to their own unique needs and preferences. In such an enlightened consumer environment, your organization’s ability to demonstrate specific knowledge of your customers is [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/03/23/does-your-crm-support-rising-customer-expectations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Avtex PureCloud Quickstart</title>
		<link>http://www.avtex.com/blog/2016/03/15/avtex-purecloud-quickstart/</link>
		<comments>http://www.avtex.com/blog/2016/03/15/avtex-purecloud-quickstart/#comments</comments>
		<pubDate>Tue, 15 Mar 2016 21:00:34 +0000</pubDate>
		<dc:creator><![CDATA[Beth Ingebretson]]></dc:creator>
				<category><![CDATA[Cloud]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[Cloud Migration]]></category>
		<category><![CDATA[PureCloud]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4150</guid>
		<description><![CDATA[Curious about PureCloud? Looking to migrate? Avtex takes the guesswork out of the PureCloud Migration process. As an Interactive Intelligence certified partner, we understand the solution, its requirements, and the steps necessary to prepare your organization for deployment. Our PureCloud QuickStart Deployment package has been carefully designed to: Streamline the transition: By helping you address [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/03/15/avtex-purecloud-quickstart/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using the Scribe Web Services Adapter</title>
		<link>http://www.avtex.com/blog/2016/03/07/using-the-scribe-web-services-adapter/</link>
		<comments>http://www.avtex.com/blog/2016/03/07/using-the-scribe-web-services-adapter/#comments</comments>
		<pubDate>Mon, 07 Mar 2016 18:45:16 +0000</pubDate>
		<dc:creator><![CDATA[Tom Franceschine]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>
		<category><![CDATA[Scribe]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4148</guid>
		<description><![CDATA[Recently, a number of my projects have required that Scribe Insight connects to a home-grown web service in order to write or retrieve data. While there is some information out there on how to use Scribe’s web service adapter, there were a number of surprises along the way that I’d like to share. Scribe’s web [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/03/07/using-the-scribe-web-services-adapter/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Workflow Processes Execute Twice</title>
		<link>http://www.avtex.com/blog/2016/03/04/workflow-processes-execute-twice/</link>
		<comments>http://www.avtex.com/blog/2016/03/04/workflow-processes-execute-twice/#comments</comments>
		<pubDate>Fri, 04 Mar 2016 17:36:04 +0000</pubDate>
		<dc:creator><![CDATA[Michael Schreiber]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Workflow Processes]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4135</guid>
		<description><![CDATA[A client called the other day to report that they were suddenly receiving duplicate emails generated by a number of workflow processes. Upon inspection, I found that the workflows in question were indeed being executed twice; but only sometimes! The issue occurred ONLY when creating a new record (not on update). This issue appears under [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/03/04/workflow-processes-execute-twice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mail Merge In Dynamics CRM 2015</title>
		<link>http://www.avtex.com/blog/2016/02/29/mail-merge-in-dynamics-crm-2015/</link>
		<comments>http://www.avtex.com/blog/2016/02/29/mail-merge-in-dynamics-crm-2015/#comments</comments>
		<pubDate>Mon, 29 Feb 2016 20:46:55 +0000</pubDate>
		<dc:creator><![CDATA[Scott Soulages]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Dynamics CRM]]></category>
		<category><![CDATA[Mail Merge]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4078</guid>
		<description><![CDATA[If you’ve ever needed to send emails, create form letters or mailing labels from CRM data, you have a few options. You can do it the old fashioned way and export data from CRM using Advanced Find and then build a Mail Merge document in Microsoft Word that uses your export file as a data [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/02/29/mail-merge-in-dynamics-crm-2015/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tips for a Successful CRM Migration</title>
		<link>http://www.avtex.com/blog/2016/02/25/tips-for-a-successful-crm-migration/</link>
		<comments>http://www.avtex.com/blog/2016/02/25/tips-for-a-successful-crm-migration/#comments</comments>
		<pubDate>Thu, 25 Feb 2016 21:01:59 +0000</pubDate>
		<dc:creator><![CDATA[Tom Franceschine]]></dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Migration]]></category>
		<category><![CDATA[Microsoft Dynamics CRM]]></category>

		<guid isPermaLink="false">http://www.avtex.com/blog/?p=4137</guid>
		<description><![CDATA[I&#8217;ve performed many data migrations over the years. Many have been successful, some have not. The failures have taught me as much about successful migration as the victories, if not more. The following are a few lessons I&#8217;ve learned along the way. Plan More, Rework Less The majority of migration failures occur due to a [&#8230;]]]></description>
		<wfw:commentRss>http://www.avtex.com/blog/2016/02/25/tips-for-a-successful-crm-migration/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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