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  • Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Some banks fear Amazon—but here’s what Amazon fears

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

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Industry Insights

A Cross-Industry Perspective of Analysis and Opinion

Read what influential experts have to say about the top issues in financial services.

  • How the best banks optimize branch hours with predictive analytics

    Deb Stewart Jun 18, 2018

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Today’s best practices for compliance risk assessment

    Lauri Giesen Jun 15, 2018

    Compliance involves more data than ever before. But the benefits from employee commitment extend beyond checking off another box.

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  • High-tech wrecking balls: The five biggest cyber threats to banks in 2018

    Howard Altman Jun 14, 2018

    From state-backed hackers to call-center cracks, the threats have multiplied in sophistication and number. But smart banks can fight back.

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  • How companion deposit accounts attract the capital banks need

    Neil Stanley Jun 8, 2018

    Tying this product to CD-level rates may sound unusual. But played the right way, it helps banks and customers score satisfying wins.

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BAI Thought Leadership
  • Podcast: Customer service that surpasses expectations

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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  • Innovation in banking: How problem solvers become pace setters

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 11, 2018

    Innovation expert Amy Radin says banks can start their journey by asking how their next important project can change people’s lives.

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Trends & Innovation
  • Some banks fear Amazon—but here’s what Amazon fears

    Lee Wetherington
    Lee Wetherington Jun 21, 2018

    Chinese online merchants now integrate social media, ecommerce and finance. But all banks can get ready for the sea changes ahead.

    Read More
  • How AI will revolutionize the financial services workplace

    Marc West
    Marc West Jun 20, 2018

    For all the fears of robots replacing people, AI is ready to enhance job performance and boost satisfaction for workers and consumers.

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