This week I learned that the cuts were going far beyond in house lawyers but also extending to the private practice firms ICBC contracts with.  ICBC has contracts with dozens of firms throughout British Columbia who conduct personal injury defense on behalf of the insurance monopoly.  Most of those firms are in the process of losing their contracts.  These contracts are being consolidated to a handful of “chosen” firms in Vancouver and a few beyond.  Others are losing this line of work.  I imagine there will be a level of disarray this creates for the existing injury files being transferred from lawyers who have been handling them for years to new counsel with an influx of many new (albeit mature) claims.

ICBC confirmed this defense firm culling in the below twitter exchange which speaks for itself.

Hi Erik, as we transition towards the Enhanced Care model, we’re reducing both internal and external legal resources to align with the declining number of files. This includes consolidating the number of law firms we work with across the province. ^YC

— ICBC (@icbc) October 10, 2025

The insurance monopolist confirmed in a reply tweet that they are, indeed, “winding down” this in house legal claims team.

Here is the short exchange that speaks for itself.

Hi Erik, since the launch of Enhanced Care in May 2021 the number of tort-based files has decreased to a point where it no longer supports a full, in-house legal claims team. As a result, we have begun the process of winding down that team. ^ap

— ICBC (@icbc) October 1, 2025

Reasons for judgement were published this week by the BC Court of Appeal upholding a damages assessment against ICBC in a privacy breach class action lawsuit.

In the case (Insurance Corporation of British Columbia v. Ari) an ICBC employee  “accessed the private information of 78 ICBC policy holders for nefarious purposes. She sold the information of at least 45 policy holders to criminals. Between 2011 and 2012, 13 of these 45 policy holders were targeted in arson and shooting attacks.”

Individuals impacted by this serious breach are seeking compensation for their losses.  Separate from provable losses the trial court awarded each impacted individual $15,000 in damages for breach of section 1 of BC’s Privacy Act which reads as follows:

It is a tort, actionable without proof of damage, for a person, wilfully and without a claim of right, to violate the privacy of another.

ICBC appealed arguing that absent real harm from the breach only nominal damages could be awarded and $15,000 is not nominal.  The Court of Appeal disagreed.  The court highlighted this was a serious breach and the Privacy Act does not require proof of damage.  Given the intentional and serious breach of privacy the trial judge properly exercised their discretion.  In upholding the award the Court provided the following comments:

[65]         As noted above, the judge observed that, on ICBC’s proposed approach to assessing damages, proof of significant harm would be required to make an action “financially worth pursuing,” and much of the benefit of a class proceeding would also be negated: RFJ at para. 29. I read these comments as referring to the general purposes of the Privacy Act as reflected in the guidance of this Court and the Supreme Court of Canada. Limiting recovery to nominal damages in the circumstances of this case would, as I have explained, undermine these purposes.

[66]         As is evident from the statement of this Court in G.D. quoted above, there is support for the view that deterrence is a legitimate purpose for awarding damages under s. 1 of the Privacy Act. However, this is not to say damages must be larger than they would otherwise be simply to make such claims financially worthwhile. Damages must still be reasonably responsive to the actual harm done to the privacy interests of the plaintiff. I do not accept, however, that the judge based his assessment of damages, even in part, on the need to ensure such claims were “financially worth pursuing”. That was simply his reason for rejecting the general rule proposed by ICBC that only nominal damages should be available in the circumstances of the case.

[67]         The actual basis for the judge’s assessment of damages is clear. His assessment was grounded in the specific circumstances of the case before him. In the concluding paragraphs of his analysis, he explicitly set out the circumstances of the case that, in his view, weighed in favour of the damage award he ultimately made:

[34]      The breach of privacy in this case was more serious than the one in Jones. It was motivated by personal financial gain and resulted in distribution of information to third parties, including criminals. Its impact was not limited to a single individual, and the full extent of the distribution of information and the risks it created at the time will never be known. I find those factors outweigh the mitigating factor that some class members may have been unaware of what occurred.

[35]      In the circumstances of this case, based on the severity of the breach, I find an award of $15,000 per class member falls within the category of a modest or nominal award, and I assess damages in that amount.

[Emphasis added.]

[68]         Following the guidance of this Court and the Court in Jones, the judge correctly concluded more than nominal damages were available to compensate and vindicate the serious breach of the plaintiff’s privacy rights. The judge relied on two of the factors specifically set out in both Jones and the Manitoba statute, being the nature and seriousness of the breach and the post-breach conduct of the defendant. Because these factors were based on the conduct of the defendant, and the proven circumstances of the breach itself, they were common to all class members and were accordingly an appropriate basis for the assessment of aggregate damages.

[69]         Damage awards are entitled to significant deference, and the parties do not take issue with the quantum of the aggregate damages awarded. There is therefore no reason to closely engage with the chambers judge’s quantum assessment. I will only say, while $15,000 is likely towards the upper end of the appropriate range for damages in cases of this sort, the seriousness of the breach supports an elevated baseline award. ICBC is vicariously liable for its employee’s wilful and flagrant disregard of the plaintiff’s privacy. This is not a case where the breach resulted from a hack, or an innocent mistake. It is unnecessary to determine here what kinds of aggregate damages might be appropriate under such circumstances.

[70]         The aggregate damages award made by the judge provides compensation for the injury to the class members’ privacy interests and is responsive to the seriousness of the defendant’s misconduct. It provides no compensation for any mental distress, upset, property damage, loss of income, loss of opportunity, or any other kind of consequential harm that may have been suffered by the members of the plaintiff class.

[71]         It remains open, at the individual issues phase of the litigation, for any class member who has suffered consequential pecuniary or non-pecuniary harm beyond the simple fact of the breach to prove that loss and have appropriate compensation assessed. Of course, at that stage, the judge must be careful to ensure there is no double compensation.

[72]         The only questions left to be addressed are what kinds of purely consequential harms the class members have suffered, and what damages are required to make them whole.

The proposed representative plaintiff was injured in a motor vehicle in October of 2023 and made a claim to ICBC for accident benefits. ICBC told her that she had to sign a CL237A authorization, which they used to obtain clinical records containing her medical history from prior and subsequent to the date of the motor vehicle accident. She was not advised of the nature or extent of records ICBC intended to obtain or provided the opportunity to ensure that only relevant information would be shared. As a result, ICBC had obtained irrelevant, personal, and private medical information about the plaintiff viewable by any non-medical professional assisting with her claim. She revoked the authorization after discovering the unfettered access it provided to ICBC with respect to her medical history. Without informing the plaintiff of their intention to do so, ICBC attempted to use the revoked CL237A authorization to obtain further clinical records.  After confirming that they did not have a valid authorization, ICBC threatened to suspend or delay her access to accident benefits if she did not authorize ICBC to access her medical history.

The “No-Fault” Insurance scheme legislated by the Province of British Columbia, formally known as “Enhanced Care”, came into effect in May 1, 2021. The scheme substantially barred injured victims from bringing legal action for their injuries and discouraged them from obtaining legal advice concerning their rights and obligations under the new legislation. As the sole provider of the basic auto insurance coverage in British Columbia, ICBC has experienced a significant increase in their power over injured claimants. Although the government legislated a duty on ICBC to inform and educate injured claimants of their rights and obligations, the Notice of Civil Claim alleges that ICBC frequently and routinely fails to fulfill this duty, overstates their statutory authority for access to medical records, and violates the privacy of injured claimants.

If you’ve been impacted by these practices you can share your experience with us here.

Stuart Wright will be joining the firm and growing and overseeing this practice area.

Stuart practices exclusively in family law and is available to serve clients anywhere in British Columbia. He focuses on individuals looking for a separation or divorce and offers a range of tools to get there. Stuart regularly deals with cases that involve:

• spousal support
• separation agreements
• division of complicated finances
• difficult personalities
• stubborn parenting conflicts
• good people doing their best

Even high-conflict situations can usually be transformed by personalized advice and a well-prepared mediation. When needed, Stuart has achieved successful outcomes for clients in Provincial Court and Supreme Court. 

Contact us today if you need assistance with any of the above.

The BC NDP have stripped crash victims of their rights.  There are many horror stories of people maimed, disabled and even killed by negligent drivers being stripped of the right to sue and lacking the ability to seek proper compensation for their financial and other losses following such tragedy.

The BC Conservative Party has gone on record saying they will end ICBC’s monopoly and restore rights for victims with life altering injuries.

Their full position reads as follows.

I have reached out to the Conservative party via X requesting clarity on what they mean by their promise to

“make sure anyone with life altering injuries has the right to representation and the ability to fight for the support they need”.

I will update this post should they reply.

Reporter Rob Shaw states notes as follows:

“No fault insurance will remain in place, along with caps on minor soft tissue injuries, but those with “life altering injuries” will be exempted and allowed to sue for compensation, according to Conservative policy“

https://x.com/RobShaw_BC/status/184162803274793372020

A recent case shows that a victim of wrongdoing under the Act should choose wisely which forum they sue in.  While the online Civil Resolution Tribunal can process such claims faster and cheaper than traditional court, the damages limit in the CRT is at $5,000 and such cases can be worth far more.  Reasons for decision were published this week by the CRT commenting on this.

In the recent case (JT v. Sowinski) the applicant had intimate images stored on her phone.  The respondent accessed these without permission and sent them to himself.  The applicant confronted him and he went so far as to threaten to post them on social media.

In awarding the maximum damages allowable while making it clear that more damages are warranted the CRT provided the following reasons summarizing the wrongdoing and assessment of damages:

13. I turn to the circumstances leading to this claim for damages. Between 2019 and 2023, the applicant took various sexual images of herself, or her partner took photos of her. The images were taken while in her bedroom and were for personal purposes. The applicant says on February 24, 2024, she and the respondent were hanging out with a mutual friend. The parties had never met before. While at another person’s apartment, the respondent asked the applicant if the respondent could use her phone to connect it to the TV to play music. While doing so, the respondent secretly accessed the applicant’s iCloud account and sent themself several images of the applicant nude, or nearly nude, and engaged in sexual acts. The respondent also sent 1 photo to an incorrect phone number while trying to send it to themself.

14. Later that day, the applicant noticed the images were sent to 2 unknown numbers. She called the most used number and reached the respondent. In text messages between the parties, the respondent apologized for sending themself the images without the applicant’s consent. The respondent offered to reciprocate by sending the applicant intimate images of themself. The respondent also said the applicant should take it as a “compliment” that they wanted the images, and that the images they sent to themself could be used later in the respondent’s “spank bank”.

15. On February 26, 2024, the respondent text messaged the applicant and said if they heard anything else about the respondent “stealing” the applicant’s pictures, they would “post your pictures all over social media”.

…

20. I find the respondent flagrantly ignored the applicant’s right to personal privacy and autonomy in sharing her intimate images. I further find their behaviour after the applicant discovered the sharing was egregious, both in their offers for reciprocal intimate images and their explanation for their use of the photos. Finally, I find the respondent’s behaviour in threatening to share the images further reprehensible.

21. As noted in prior CRT damages decisions under the IIPA, most Canadian court awards for non-pecuniary damages for the non-consensual disclosure of intimate images far exceed the CRT’s small claims monetary limit of $5,000. Here, I find the applicant is entitled to at least that amount, but I am bound by the limit. If not for the limit, I also would have found that the applicant is entitled to punitive damages to punish the respondent for their reprehensible and disgusting conduct, and to express society’s disapproval of their actions. I order the respondent to pay the applicant $5,000 in damages.

22. The applicant also provided receipts for counselling sessions she attended as a result of this incident. As I have already found the applicant is entitled to the $5,000 monetary limit, I cannot award anything further for her counselling.

The law allows civil claims to be prosecuted in the Civil Resolution Tribunal, Provincial Court, or Supreme Court.  Choosing the CRT is faster, cheaper and easier.  But the CRT has a limit of $5,000 in damages in these types of claims.  In today’s case the CRT found that these cases, once liability is established, are worth ‘considerably more’ than their limit so awarding the $5,000 seems to be a default damage assessment in that venue.

In the recent case (BDS v. MW) the applicant shared semi nude images of a sexualized nature with the respondent.  The respondant shared these with another without the applicant’s consent.  The key facts and findings were as follows where the CRT provided some worthwhile comments on the definition of what constitutes an intimate image along with damage assessments:

The parties have never met in person. They only interacted via direct message on X. Their online interaction was relatively brief, all taking place on March 10, 2021. Their chat was flirtatious, and before long, they both shared numerous images, some nude and some not. There are two photos at issue in this dispute that BDS sent to MW. In the first, BDS is facing the camera. It shows him shirtless and in tight underwear with the outline of his erect penis clearly visible. The second is taken from the side with BDS looking over at the camera. It shows BDS pulling his underwear down to expose parts of his buttocks. Again, he is shirtless. I will call these photos the underwear photo and the buttocks photo….

 With that, it is now beyond dispute that MW sent EH uncropped versions of the underwear photo and the buttocks photo. As noted, CS did not provide any evidence. However, given what EH’s evidence revealed, I do not find MW’s evidence that he sent CS only cropped photos to be credible or reliable. I say this because he was clearly wrong in his initial evidence that he sent only cropped photos to EH. I find that he likely provided the same uncropped photos to CS….

 I find that there are two components that inform whether a person is “nearly nude” in an image. First, to state the obvious, the term “nearly nude” requires that the person not be wearing very much clothing. However, I find that the term “nearly nude” is not characterized by the amount of clothing alone. The context for the image’s creation is crucial. To take the example above, surreptitious footage from a changeroom of a woman trying on a bikini would likely be an intimate image, whereas a photo of a public beach that includes a distant shot of the same woman in the same bikini likely would not be.

Turning first to the underwear photo, BDS’s underwear are small but not more revealing than many swimsuits. However, the photo is very different than a photo of a man at the beach. It is taken for a flirtatious or seductive purpose. The outline of BDS’s erect penis is plain to see. Anyone seeing the photo would immediately recognize that it depicts a sexualized and private moment. The same can be said for the buttocks photo. The image is clearly taken for a sexual purpose and shows much of BDS’s buttocks. The IIPA is designed to protect a person’s autonomy over photos like these. I have no difficulty concluding that both photos depict BDS as “nearly nude”.

  I also find that BDS had a reasonable expectation of privacy when he took the photos and when MW shared them. The photos were taken at his home and he sent the photo only to MW as part of a private, intimate chat. He never gave MW consent to share them with anyone.

Therefore, I find that the two images are “intimate images” under the IIPA. Section 3(1)(a) of the IIPA says that a person commits an unlawful act if they distribute another person’s intimate image without their consent. I find that MW did so. I turn next to the question of damages….

 The IIPA empowers people to choose between the CRT, the Provincial Court, and the Supreme Court when claiming damages. There are pros and cons to each venue. BDS chose the CRT’s faster and simpler process and in doing so limited his claim to the CRT’s $5,000 monetary limit. There is no precedent for a non-pecuniary damages award for anything close to $5,000, and I have no difficulty concluding that he is entitled to considerably more. I therefore order MW to pay $5,000 in non-pecuniary damages. This means I do not have to consider whether BDS is also entitled to aggravated or punitive damages. I note that I have created a separate order for this damages award, which includes BDS’s and MW’s full names for enforcement purposes. For clarity, the publication ban I ordered above covers both this decision and the resulting orders…

57.   I make the following protection orders under the IIPA section 5(3):

a.    The photo showing BDS in his underwear and the photo showing BDS’s buttocks both meet the definition of “intimate image” under the IIPA (together, the photos). I have attached the photos to the protection order as Schedule A, edited by me to blur any intimate or identifying features,

b.    I determine that MW shared the photos without BDS’s consent, and that this was unlawful.

c.    I order MW and any other person who shared the photos to immediately:

                              i.        Delete or destroy all copies of them in their possession or control, and

                            ii.        Make every reasonable effort to make the photos unavailable to others, including by

1.      having them removed from any online website or platform and from any other electronic form of application, software, database, or communication method, and

2.      Having them de-indexed from any search engine.

d.    Within 7 days of the CRT informing MW of BDS’s email address, I order MW to provide BDS with any contact information he has for ES.

e.    I order internet intermediaries or any other person or organization to immediately:

                              i.        Remove the photos from any platform it operates and from any other electronic form of application, software, database, or communication method,

                            ii.        Delete or destroy the photos, and

                           iii.        De-index the photos from any search engine.

In the protection order, I have included the usernames of the X accounts involved in the sharing as Schedule B.

58.   Within 30 days of this decision, I order MW to pay BDS $5,205.45, broken down as follows:

a.    $5,000 in non-pecuniary damages, and

b.    $205.45 for $175 in CRT fees and $30.45 in dispute-related expenses.

In the recent case (Dion v. ICBC) the Applicant’s spouse died in a motorcycle collision in 2022.  The Applicant applied for the spousal death benefit but ICBC refused to pay arguing that they were living separately at the time of the crash and therefore no longer spouses as defined in the applicable regulation.

Vic Chair Eric Regehr found that ICBC was wrong in denying the benefit and found that the Applicant was still the Defendant’s spouse despite them living separately.  In doing so the Tribunal provided the following reasons noting living together is not a requirement under section 45(b) of the regulation:

14.   This definition is in EABR section 45, which says:

“Spouse”, in relation to a deceased, means a person

(a)  Who was married to and residing with the deceased on the date of death, or

(b)  Who lived in a marriage-like relationship with the deceased for at least 2 years immediately preceding the date of death.

…

35.   I am not persuaded that the definition of dependant means that I should read in the word “resides with” to the definition of a spouse for death benefits. I say this for several reasons. First, this definition of dependant is more general, applying to any claim under Part 10 of the IVA. The definition of spouse in EABR section 45 is restricted to death benefits. I find that the more specific definition should take precedence. Also, the legislature did not include the words “resides with” in section 45(b) like it did in section 45(a). The legislature is presumed to choose its words carefully and intentionally, so I must give meaning to the legislature’s choice not to say “resides” in section 45(b). Finally, to the extent these definitions create ambiguity, that ambiguity should be resolved in favour of extending coverage, based on the general principles of statutory interpretation discussed above.

…

47.   I acknowledge ICBC’s submission that Mrs. Dion said in an August 10, 2022 written statement that she and Mr. Dion “separated” in January 2022. Later in the same statement, she described the separation as “temporary” and said that she never intended for their marriage to end. She described the work they did on their relationship during that time and their shared intention for her to move back into the family home when some renovations were complete. She also added in handwriting at the bottom of the statement “we were not legally separated”. I find that Mrs. Dion used the word “separated” simply to indicate that they decided to live in separate residences for a time, not to indicate that their marriage had ended. This is consistent with Mrs. Dion’s June 30, 2022 application for accident benefits, where she listed her marital status as “married”, not “separated”.

48.   I find that there is no evidence either Mr. or Mrs. Dion ever communicated to the other an intention to permanently separate. While they lived in separate residences, they continued to parent together, spend time together, and celebrate family events together. They travelled as a family. Their friends and family all considered them to be a couple who was still together and working on improving their relationship. There is little evidence about how they arranged their finances before or after January 2022, but there is no evidence the arrangements had changed. The evidence suggests they were not sexually intimate for a time but resumed that aspect of their relationship.

49.   Based on this evidence, I find that Mr. and Mrs. Dion never separated. They were living with each other in a marriage-like relationship until his death and had been doing so for at least the preceding two years. Therefore, I find that Mrs. Dion was Mr. Dion’s “spouse” under section 45 of the EABR.

…

58.   Within 30 days of this decision, I order ICBC to pay Mrs. Dion $407,209.11, broken down as follows:

a.    $380,000 in spousal death benefits,

b.    $27,084.11 in prejudgment interest under the Court Order Interest Act, and

c.    $125 in CRT fees.

59.   Mrs. Dion is also entitled to post-judgment interest under the Court Order Interest Act.

Here is the context. In the recent case (Taylor v. Peters) the Plaintiff suffered serious injuries in a 2017 crash.  She was not at fault.  Back then BC crash victims still enjoyed the right to sue for proper compensation.  At trial the plaintiff was awarded $407,000 in total damages.  ICBC, the insurer for the at fault driver, could deduct from the award any money the Plaintiff could receive from them directly as a Part 7 benefit.  ICBC asked the court to reduce the award by over $141,000 arguing they “will irrevocably, unequivocally, and unconditionally agree to pay the plaintiff, for the items awarded by the court in the Cost of Future Care section in the Reasons for Judgment“.  They filed an affidavit with the court making this promise.

Despite this promise ICBC time and again failed to pay the Plaintiff benefits the court found were needed as future care costs.  ICBC’s own lawyer admitted to the court “that ICBC has failed to handle Ms. Taylor’s claim appropriately but submits that starting now they will do so“.  The court had no time for this promise.  Instead the court found that ICBC’s past actions were the best predictions of their future behavior and refused to give the Defendant/ICBC the substantial deduction from the award.  In doing so Madam Justice Murray provided the following pointed comments:

[24]         It is concerning that Ms. Taylor is unable to continue with therapy. Based on the evidence from medical experts at trial I found that the therapies are required to ameliorate the debilitating injuries suffered when Ms. Taylor was hit by the defendant’s car and assist her to cope with the pain.

[25]         In addition to the therapies, in my reasons for judgment I found that Ms. Taylor needed assistance with housekeeping…

[26]         To date, Ms. Taylor has not received any reimbursement from ICBC for housekeeping. She has cancelled her housekeeping service due to the problems she has had dealing with ICBC and the cost of having to hire her lawyer to try to obtain her reimbursement.

[27]         Section 83 was not intended to permit ICBC representatives to ignore or revise decisions of the court by refusing to fulfil court ordered awards or to frustrate them. Nor was the Part 7 regime intended to make engaging in much needed therapy financially impossible for insureds because ICBC is not reimbursing them in a timely fashion.

[28]         ICBC relies on a comment of the Court in Norris v. Burgess, 2016 BCSC 1452 that “ICBC is an agent of the government. The Court will not presume that the future conduct of ICBC will be other than honourable.” Norris involved a much different set of circumstances than before me.

[29]         Based on the consistent conduct of ICBC toward Ms. Taylor since her accident, I am unable to presume that ICBC will conduct itself honourably moving forward. I am strengthened in this conclusion by the fact that Mr. Haaf only provided his undertaking on January 3, 2024, in an affidavit prepared for this application. If ICBC was truly prepared to accept the court’s ruling and pay to Ms. Taylor the benefits to which she was entitled, why did it not do so immediately after the Court of Appeal’s decision instead of waiting almost three months? And why did ICBC provide payment to Ms. Taylor on the day of the court application when the claim was submitted 18 months prior? This behaviour is consistent with how ICBC has handled this claim. It waits until a lawyer or the court is involved before it fulfills its obligations.

[30]         Ms. Taylor is not seeking double recovery. She merely wants what she was awarded by the Court so she can engage in therapy and move forward with her life. To that end she is willing to forego the Part 7 benefits that remain available to her.

[31]         For the reasons above, I am unable to conclude that ICBC will pay Ms. Taylor her benefits. ICBC has failed to meet its burden.

[32]         Due to ICBC’s egregious conduct, I order that only the amount that has been paid to Ms. Taylor in Part 7 benefits to date be deducted from the award.