For all those times you read this blog for insights into customer service and customer experience, thank you. I very much appreciate you.

In anticipation of celebrating the holidays with family and friends, I will not be publishing my posts until after the New Year. So, as you move onward and upward through the New Year, I wish all of you, your family, and your friends GREAT health, happiness, success, and prosperity.

In appreciation and in the holiday spirit of paying it forward, I offer this:

QUI TAKEAWAY: English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s QUI QUOTE to deliver the World’s Best Customer Experience.

QUI QUOTE: The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS.

With that in mind, may your Holiday, Christmas, and New Year’s celebrations and 2026 for you, your family be your World’s Best!*

#BonneAnnée #BuoneFeste #BuonNatale #Eidal-Fitr #¡FelicesFiestas! #FelizAñoNuevo #FelizNavidad #FrohesneuesJahr #FroheWeihnachten #HappyHanukkah #HappyHolidays #HappyKwanzaa #joyeusesfêtes #joyeuxnoël #MerryChristmas #schönFerien #ShanahTovah

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If, at first, you don’t succeed, innovate until you do.

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s QUI TAKEAWAY to deliver the World’s Best Customer Experience.

The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS.

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s QUI TAKEAWAY to deliver the World’s Best Customer Experience.

QUI TAKEAWAY: First, analyze the journey to ask, “What are the potential dissatisfiers and how can we remove them?” When you ask and take action, a negative customer experience can be transformed into a neutral one. Now you are happy because customers were satisfied with their purchase of your product or service.

But that’s not good enough. Satisfied customers feel that their experience was good, not better, just average. Nobody raves about average. Satisfied customers will not return once they find a better experience or a lower price.

So don’t serve to sell to customers. And don’t serve to satisfy customers. Don’t treat customers as they expect to be treated. And don’t treat customers as YOU expect to be treated. Instead, treat customers a little better than they expect. Serve to WOW them!

Thereafter, your customer service mantra is: If, at first, you don’t succeed, innovate until you do.

Future-proof the customer experience. In addition to asking your people, “What happened?” after they’ve engaged with your customers, ask your people or your agentic AI bots, “What if?” Exceeding current customer needs and anticipating future customer wants will maximize the ROI of CX. So, always ask, “What happened?” and “What if?” Always be innovative. Don’t always be just good. Instead, always be GREAT out there!

When you remember and follow this QUI TAKEAWAY, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

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This Week’s Rule of Three QUI TAKEAWAYS to Deliver the World’s Best Customer Experience. T.V.W.

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI TAKEAWAYS to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

TECHNOLOGY

Not every customer experience can be improved with technology. Focus on the customer, not technology.

VENT

Listen and allow complaining customers to vent. Angry or frustrated customers generally will not listen to or accept your apology until they have an opportunity to voice their frustrations.

WORLD’S BEST

The “World’s Best” customer experience is not what “the World” sees, but what one customer personally FEELS. To them, it’s their “World’s Best.”

When you remember and follow the Rule of Three QUI TAKEAWAYS, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

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Many of you will be celebrating Thanksgiving all weekend. So …

For all the many years you have followed me via my billquiseng.com blog. LinkedIn articles and posts here, and my Bluesky, Facebook, and Instagram social media posts, thank you. With gratitude, I very much appreciate you.

On this Thanksgiving, I wish you and your family GREAT health, happiness, success, and prosperity.

May your Thanksgiving be GREAT out there! Happy Thanksgiving!

#appreciation #gratitude #HappyThanksgiving

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The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI TAKEAWAYS to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

QUI RULE a.k.a. THE PLATINUM RULE

The “World’s Best” customer experience is not what “the World” sees it to be, but rather is what one customer personally feels it to be. To them, it’s their “World’s Best.”

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” So, I encourage you to remind yourself and your colleagues about this week’s Rule of Three QUI QUOTES to deliver the World’s Best Customer Experience. Why only three? Because nobody can remember Number Four.

QUI RULE a.k.a. THE PLATINUM RULE

Don’t treat customers as YOU expect to be treated (The Golden Rule). And don’t treat customers as THEY expect to be treated. Instead, treat your customers better than they expect to be treated (QUI Rule a.k.a  The Platinum Rule). Don’t be just good. Be GREAT out there!

RELATIONSHIP 

Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. They buy with emotion and justify their decision with reason. Customers seek the best emotional value in their experience, not your logically reasonable best price, product, or service.

The best emotional value to your customers is your personalized interactions with them, not their “cash or credit” business transactions with you. 

The customer’s relationship with you, not their purchase of your product, is the conduit where true customer experience value flows. To you, relationship capital is the only real currency of value to grow your business. So, when it comes to your customers and you and your business,

Think RELATIONSHIPS or Go Broke. Literally.

SMILE

Good customer service means putting a smile on your face. GREAT customer CARE means putting a smile on your customers’ faces. When it comes to customers and your service, don’t be just good. Be GREAT out there!

When you remember and follow the Rule of Three QUI TAKEAWAYS, you will deliver the World’s Best customer experience.

#customerservice #customerexperience #custserv #custexp #cx

Follow me and click the bell icon at the top right of my LinkedIn profile page to stay updated on my posts and articles.

Follow me on my blog: billquiseng.com

Follow me on your Bluesky Social app @billquiseng.bsky.social for QUI QUOTES and QUI TAKEAWAYS.