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Get Built In Disaster Recovery With Hosted VoIP

Business VoIP Specialist — Tue, 14 Feb 2012 15:47:58 +0000

Does your business have a disaster recovery plan in place?

In addition to making sure your data is secure, a Disaster Recovery plan should also include a plan for communicating with your employees and customers should your office location become unavailable.

Hosted VoIP Has Disaster Recovery Built In

A Hosted VoIP phone system is the easiest and least expensive way to secure your telecommunications in the event your primary office location becomes inoperable.

By definition, a Hosted VoIP phone system is hosted on a server not at your location. This means that even if your office is completely destroyed, your phone system will continue to operate.

Your employees can immediately route incoming calls to cell phones or home phones. They can also access their voice mail accounts from any phone.

If you are going to be out of your office for an extended period of time, your employees can download soft phones and have all the functionality they had while using their desk phones in your office.… Continue Reading

Worker Mobility Has Its Downside

Business VoIP Specialist — Fri, 10 Feb 2012 21:59:36 +0000

According to a new study, the accelerating shift of workers to a more mobile lifestyle has a dark side attached to it, and that “overcoming the challenges of the dark side of mobility is essential for well-being and satisfaction in life and work.”

The study, the “Well-being of the Mobile Workforce” from the Institute of Work Psychology at the University of Sheffield in England, compares findings from quarterly iPass Mobile Workforce reports with academic research on the subject of employee well-being.

Read the rest of this article: Mobility can be a drag on workers… but there is a bright side.

AVAD Technologies specializes in Business Hosted VoIP and Hosted Call Center Solutions.

Request a Business VoIP Quote

Speak with a VoIP Specialist 800.733.4136

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12 Dozen Links To A Free Education

Business VoIP Specialist — Fri, 10 Feb 2012 18:00:24 +0000

The sheer amount of amazing free content available on the web today is a gift to humanity. Anyone with access to the internet can tap into this information and create the next product or service that improves mankind.

With acess to this information literally at our finger tips getting a world class education is no longer limited to those fortunate enough to be able to financially afford to pay or those willing to take on a mountain of debt. Anyone can learn about any topic for free on the internet.

Mark and Angel Hack Life have put together a phenominal list of websites where you can learn about almost any topic from some of the best minds on the planet.

Here is a link to the post “12 Dozen Places To Educate Yourself Online For Free“.

Thanks to Mark & Angel.

AVAD Technologies specializes in Business Hosted VoIP and Hosted Call Center Solutions.

FCC Increases USF Rate To 17.9%

Business VoIP Specialist — Fri, 10 Feb 2012 14:47:16 +0000

Universal Service Fund

Contribution Factor & Quarterly Filings – Universal Service Fund (USF) Management Support

Proposed contribution factor for first quarter 2012 is .179 or 17.9 percent.

Contribution Factor: Telecommunications companies must pay a percentage of their interstate end-user revenues to the Universal Service Fund. This percentage is called the contribution factor. The contribution factor changes four times a year (quarterly) and is increased or decreased depending on the needs of the Universal Service programs. You can read more about the contribution factor in the FCC’s Fact Sheet on Universal Service.

Quarterly Administrative Filings: Quarterly Administrative filings are submitted each quarter to the FCC by the Universal Service Administrator. The quarterly administrative filings contain information about the needs of the Universal Service fund in the upcoming quarter. The FCC uses this information to calculate the contribution factor.

Learn more about the Universal Service Fund.

Phreaking Telecom Fraud

Business VoIP Specialist — Wed, 08 Feb 2012 15:43:30 +0000

Phreaking is one of more than 400 different kinds of telecommunications fraud (400 at this moment) that could cost your company a serious amount of money.

Unlike other types of theft, telecom fraud does not require the thief to expose themselves to any type of physical risk. Telecom fraudsters do not have to carry weapons, physically break into a structure or risk a physical confrontation of any kind. They don’t even have to be on the same continent to rip you off. Anybody with a computer has the necessary tools. Scarry.

If successful, you will not even know you were robbed until the telecom fraudster is long gone and you are stuck holding an enormous bill.

Relying on your telecom provider to completely protect your company against this type of fraud is like “sticking your head in the sand”. If your company is hit with fraud and there is a financial loss, you should expect your telecom company to pass that expense on to you.… Continue Reading

Phone Phreaking Definition

Business VoIP Specialist — Wed, 08 Feb 2012 14:56:36 +0000

Phreaking is a slang term coined to describe the activity of a culture of people who study, experiment with, or explore telecommunication systems, such as equipment and systems connected to public telephone networks. As telephone networks have become computerized, phreaking has become closely linked with computer hacking.

The term phreak is a combination of the words phone and freak, and may also refer to the use of various audio frequencies to manipulate a phone system. A large percentage of the phone Phreaks were blind.

Learn more about Phreaking on Wikipedia.

AVAD Technologies specializes in Business Hosted VoIP and Hosted Call Center Solutions.

Request a Business VoIP Quote

Speak with a VoIP Specialist 800.733.4136

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Google+ Pages For Small Businesses

Business VoIP Specialist — Fri, 03 Feb 2012 12:39:14 +0000

In this video Chris Brogan, author of the book Google+ for Business: How Google’s Social Network Changes Everything.

Chris Brogan is one of the most well respected social media strategists and an early adopter of the Google+ platform. In this video he discusses why every business, even very small businesses, can benefit from the new Google+ platform.

Here are some of the things you will learn from this video:

Why Google+ changes everything about web marketing
How Google+ can help your site’s search results
How to manage Google+ privacy settings
How to use Google+ to generate leads
What types of content you should share on Google+

AVAD Technologies specializes in Business Hosted VoIP and Hosted Call Center Solutions.

Learn About AVAD’s Hosted VoIP Phone Service

Speak with a Business VoIP Specialist 800.733.4136

Content Marketing Drives Traffic To Your Site Not Away

Business VoIP Specialist — Sat, 14 Jan 2012 10:55:28 +0000

Internet Marketers use content marketing to generate additional business by converting prospects into customers.

Good content is what consumers are looking for, they want information that solves a problem, not sales pitches. Content marketing will help you build trust, credibility, and authority by reducing sales resistance while at the same time allowing you an introduction to the benefits of your product or service.

Like any technique, there is a right way and a wrong way to do it. If you use your blog to generate business, the following video will be very helpful.

If you really are interested in learning about content marketing, Copyblogger is a great resource.

AVAD specializes in Business Hosted VoIP and Hosted Call Center Solutions.

Learn About AVAD’s Business Hosted VoIP

Speak with a Business VoIP Specialist 800.733.4136

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Free Productivity Tool From Salesforce.com

Business VoIP Specialist — Tue, 03 Jan 2012 15:08:30 +0000

Do.com – a free, Heroku-based service coupled with Gmail, is a free cloud-based, socially-oriented task management and collaboration platform aimed not just at Salesforce’s typical office user, but the general public.

It serves not only as a group planning tool for any scale of project, including the smallest scale (e.g., remembering to pick up groceries), but as a kind of cloud desktop for collaborating around Google Docs.

Read/Write Web has done an excellent write up on Salesforce’s Do.com.

AVAD Technologies specializes in Business Hosted VoIP and Hosted Call Center Solutions.

Learn About AVAD’s Hosted VoIP Phone Service

Speak with a Call Center Specialist 800.733.4136

Open Source PBX Does Not Mean Its Free

Open Source PBX Does Not Mean Its Free

Industry Watch Dog Warns Businesses About Telecom Fraud

Business VoIP Specialist — Thu, 15 Dec 2011 21:32:45 +0000

The Telecommunications industry watchdog ComReg has warned there has been a rise in the number of PBX fraud incidents. Criminal hackers have been able to break into the telephone systems of unsuspecting companies and generate enomorous bills by reselling these minutes to ussuspecting consumers.