FUTURE OF WORK

Face Masks in the Workplace

Dr. David Agus reveals why face coverings will likely
be necessary until 2021.

Learn why

The 6th State of Marketing Report Uncovers Trends to Navigate Change

New Research

The 6th State of Marketing Report

Our latest report uncovers the trends to navigate change.

Read highlights

How to Adjust Your Marketing Cloud and Google Analytics 360 Integration to Keep Your Data Accurate

Partner Spotlight: Cardinal Path

Keep Your Data Accurate

Find practical tips to refine and enhance your Analytics 360 instance.

Start here

Innovation Expert Geoffrey Moore: Your Company’s Vision and Values Shouldn’t Change in a Crisis

Thought Leadership: Geoffrey Moore

Company Vision and Values

Some things should remain consistent — even if there's a crisis.

Get insight

May 29, 2020 By Amy Weaver

Updates on Salesforce Safety and Wellbeing Actions

May 29, 2020 Updates on Our Latest COVID-19 Actions Another month in quarantine comes to a close and cities are slowly starting to reopen. Step by step, we’re seeing the economy starting to come back to life. We have now taken the next step of our own journey and have begun the process of... Read More

Salesforce Ohana

May 29, 2020 By Noelle Bloomfield

Preview Summer ‘20 Release Products and Features Today

During this unprecedented time, Salesforce continues to innovate to deliver new solutions for your businesses. The Summer ’20 release includes our new Work.com technology, with products like Workplace Command Center, available on June 1, which helps you assess return-to-work readiness from a single... Read More

Digital Transformation, IT, Seasonal Release, Innovation

May 29, 2020 By Kamal Tahir

How Grocery Retailers Can Grow After the World Reopens

In January 2020, only 5% of grocery purchases were made online. Then, COVID-19 arrived. Almost overnight, grocery stores and other businesses selling essential goods experienced an unprecedented spike in demand. Consumers faced empty shelves for some items and long lines due to social distancing... Read More

Commerce, Commerce Cloud, Future of Work, Consumer Goods, Leading Through Change, Retail

May 28, 2020 By Samantha Philip

How to Use Chatbots to Deal With Surges in Case Volume

This article is contributed by meal delivery service Sun Basket, a San Francisco-based Salesforce customer using Service Cloud, Digital Engagement, and Einstein Bots. People are staying home and avoiding grocery stores. Frontline workers are taking on demanding schedules. As everyone does their... Read More

Artificial Intelligence, Customer Service, IT, Einstein, Service Cloud, Marketing Automation, Leading Through Change

May 27, 2020 By Ann Marie Aviles

New Data: How to Engage Shoppers Across Generations in the COVID-19 Era and Beyond

Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. This week, we break down our latest survey results and share what retailers can learn from each generation. We’re posting the insights we’ve... Read More

Customer Engagement, Commerce, Leading Through Change, Retail, Thought Leadership

May 27, 2020 By Andy Kofoid

4 Things I Wish I Knew About Sales Forecasting Earlier in My Career

Sales forecasting is both an art and a science. In my 20+ years of sales leadership, I’ve spent hundreds of hours thinking about sales forecasts. These forecasts answer two simple questions: how much do we plan to sell, and when will we deliver those numbers? As hard as my team and I work on our... Read More

Digital Transformation, Leading Through Change, Sales Cloud, Sales

May 26, 2020 By Matt Jaffe

How Accenture Is Outmaneuvering Uncertainty

In the last few months, millions of business leaders have had to figure out how to pivot their companies quickly to adjust to the ever-changing COVID-19 crisis. But imagine leading a 500,000 person company, with offices in over 200 cities across 50 countries worldwide, and moving with enough speed... Read More

CEO, Digital Transformation, Leading Through Change

May 26, 2020 By Rebecca Saar

What Is a Salesforce Admin?

Editor's note: This is one of our most popular posts, so we've updated it with the latest information and resources. Sometimes a piece of technology seems to be used at every company. Knowing how to use that technology can help a person’s career. It can give a job candidate a distinct advantage... Read More

Careers, Digital Transformation, IT, Leading Through Change

May 26, 2020 By Elizabeth Pinkham

Entering the Next Phase of Recovery: Reopening Our Offices in Korea, Hong Kong, and China

This week, we took the next step of our recovery journey with the reopening of our offices in South Korea, Hong Kong, and China, building on the plan we shared earlier this month on how we’re going to welcome back our employees with the help of Work.com. You might be wondering, why now and what... Read More

Future of Work, Salesforce Ohana, Leading Through Change

COVID-19 Response Playbook

The COVID-19 Response Playbook

Lead With “No Regrets” Decisions as the Next Normal Unfolds

Most Popular Stories

What Is a Salesforce Admin?

Preview Summer ‘20 Release Products and Features Today

Q1 Shopping Index: As Retailers Open Doors, Is Contactless Commerce Here to Stay?

Sales

Marketing

Customer Service

Commerce

IT

Small Business

Salesforce.com

Face Masks in the Workplace

New Research

The 6th State of Marketing Report

Partner Spotlight: Cardinal Path

Keep Your Data Accurate

Thought Leadership: Geoffrey Moore

Company Vision and Values

Updates on Salesforce Safety and Wellbeing Actions

Preview Summer ‘20 Release Products and Features Today

How Grocery Retailers Can Grow After the World Reopens

How to Use Chatbots to Deal With Surges in Case Volume

New Data: How to Engage Shoppers Across Generations in the COVID-19 Era and Beyond

4 Things I Wish I Knew About Sales Forecasting Earlier in My Career

How Accenture Is Outmaneuvering Uncertainty

What Is a Salesforce Admin?

Entering the Next Phase of Recovery: Reopening Our Offices in Korea, Hong Kong, and China

The COVID-19 Response Playbook

Lead With “No Regrets” Decisions as the Next Normal Unfolds

Most Popular Stories

What Is a Salesforce Admin?

Preview Summer ‘20 Release Products and Features Today

Q1 Shopping Index: As Retailers Open Doors, Is Contactless Commerce Here to Stay?

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific