Business News and Articles

Webinar Offers to Vet

2012-03-12T23:37:00.001-07:00

Are you the vet practice that can take on board more clients?
Have your invested in a website and new promotional materials but not enough clients coming to the clinic? Well, a solution is at hand! Have you thought about a five, seven or ten minute brochure with Frequently Asked Questions (FAQs)?

FEATURES
Three webinar packages available to veterinary practices

Four-minute webinar- (general information about your vet practice/surgery) and up to three pet-friendly tips for pet owners
Seven-minute webinar- Here you have the option to choose a specialist topic for the webinar or practice information and tips. Examples of webinars: Specialist webinarand Non-specialist webinar.
10-minute webinars You can choose any of the above packages and have more time to discuss or you can arrange for an interview with one or two members of staff of your practice to discuss a topic of interest. You tell us when you’d like to have the interview and the topic and we’ll arrange for the interview to be conducted without you leaving the comfort of your practice. Such interviews are very useful in providing clients with information in bite-size pieces. For all webinar packages You can choose the background sounds (including animal sounds) for your webinar –or tell us what you prefer and leave it to us to find appropriate interim audio/jingle (only royalty free stock will be used)

BENEFITS

Frees up time of your receptionist, practice nurses and Practice Managers to answer client questions.
Reduce cost of providing useful, customised and engaging information on your website for current and future clients.
Increase traffic to your website by pet owners in your local community
New residents to your local community will view your practice as one that is keeping abreast of changes and treatments in veterinary medicine.
with increasing access to the internet across generations/by all members of the family (from primary age to silver surfers), you ensure that your practice is seen/viewed as one that is focused on providing the best service available for customers and is willing to go beyond the usual to provide instant and ready access to information to clients and calm some of their fears and reassure them about some of the more commonly occurring but worrisome conditions that may affect their pets.
You do not have to invest large amounts of money to have filming of your surgery/practice in order to educate/inform clients –webinars cost at least 50% less that film for every minute of viewing/footage.

ADVANTAGES

Easy and simple way of sharing information and educating current and potential clients about your vet practice.
Existing and new clients have instant access to information about your practice in a personalised way.
You do not have to invest large amounts of money to have filming of your surgery/practice in order to educate/inform clients –webinars cost at least 50% less that film for every minute of viewing/footage.
For practice managers and veterinarians/veterinary surgeons who prefer to be behind the camera, instead of in front of it, webinars allow you to share information and just a photo of you instead of you having to speak to the camera and dealing with retakes.
Because it’s simple to put together you can use the bite size webinar for both insurgery awareness as clients wait for you to attend to their pets.
You do not have to rely only on television channels to keep clients occupied when in your waiting room

To discuss how you can use webinars on your website to raise the profile of your vet practice, give your practice the competitive edge in the local community and to become an invaluable resource for current and potential clients, just email or telephone us. We’d be happy to schedule an exploratory telephone meeting with a member of our team:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk
-Share on Twitter: @bizcoach4u
-Telephone 0845 054 2870
Business Coaching, Mentoring & Training Your Small Business Coach http://www.yoursmallbusinesscoach.co.uk/

Business Coach Programme

2012-02-01T21:44:00.000-08:00

For people who want to raise their confidence and move on to achieving the next major goal in their business journey, this Business Growth Programme is ideal for you.

This programme is open to individual business owners and directors or their small team of managers. By booking your place now, you will be part of a group of high achievers who want to move their business from being not good good enough to brilliant. You will be able to have the confidence, skills and strategic planning tools required to support you to greater empowerment, practical application and clearer vision to grow your business into one that is both profitable for you and offers enormous value for customers.

In each session of your Business Growth programme, you can choose to use each session in a way that best meets the needs or your business. This can include:

*Developing your business plan -for start-ups or growing businesses

*Strategic planning to expand your customer base

*Review of your pricing strategy and developing a new menu of prices

*Creating or refining your marketing strategy to promote your business on and offline

In addition, after each 60 minute session, you will receive:

ü email support to answer any questions you have related to the actions you agreed in previous telephone sessions. any related area.

ü customised SWOT report outlining how to use the strengths in your business to create more business opportunities and to reduce pitfalls from the weaknesses that threaten the success of your business.

Your Bonuses!!!

ü Tips guide ($27 value) on 7 Habits of Highly Confident People

üFree (10 minute) one-to-one business health check ($75 value). You select a date for this within one month after your session

ü 20% discount when booking more than two sessions simultaneously

Your action today will yield dividends again and again and again over the next several years.

Here’s the link to book your place on this exclusive six-session Self Growth Coaching package: http://businessgrowthprogramme.eventbrite.com

To take action immediately:
-email: bizcoachuk@gmail.com
-Skype: bizcoachuk
-Share on Twitter: @bizcoach4u
-Telephone 0845 054 2870
Business Coaching, Mentoring & Training
Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

Managing cash flow in small businesses

2012-01-18T19:33:00.000-08:00

Cash flow is a challenge for many business owners, both start-up and mature businesses.

Learning how to effectively manage cash flow will ensure that not only will your business survive and thrive, but you will be able to undertake new projects and make timely payments to your staff, if any, and suppliers.

Using Managing cash flow in small businesses, Your Small Business Coach shares 5 key tips on how to help owners and directors of small businesses improve effective management of cash flow in their business:

Free Download click here.

Or, you can cut and paste the weblink below in your browser:

http://www.slideshare.net/VBroomes/managing-cash-flow-in-small-businesses-on-click

Managing cash flow in small businesses (on click)

View more presentations from Your Small Business Coach

New Resources for Owners and Directors of Small Business

2012-01-11T19:29:00.000-08:00

I am happy to announce that Your Small Business Coach has uploaded new resources for owners and directors of small businesses.
For useful resources you can choose from the following topics:

When the Going Gets Tough - Retaining and Attracting Customers
Click here for slideshare option
or cut and paste this link on your browser: http://tinyurl.com/72xcw69
Click here for youtube option
or cut and paste this link on your browser: http://youtu.be/2fsaxHcyQOs

10 Pricing Tips for Higher Profitability of Small Businesses
Click here for slideshare option
or cut and paste this link on your browser: http://tinyurl.com/cdsxcta
Click here for youtube option
or cut and paste this link on your browser: http://youtu.be/urFycAbTljw

Managing Change for Business Success - handling resistance to change
Click here for slideshare option
or cut and paste this link on your browser: http://tinyurl.com/76ystl8
Click here for youtube option
or cut and paste this link on your browser: http://youtu.be/BRPcotD-PVE

There is a selection of free and available to purchase training articles and e-books from the YSBC store
You can Click Here
or cut and paste this weblink in your browser
http://www.yoursmallbusinesscoach.co.uk/ysbc-store

To take action immediately:
-email: bizcoachuk@gmail.com
-Skype: bizcoachuk
-Share on Twitter: @bizcoach4u
-Telephone 0845 054 2870
Business Coaching, Mentoring & Training

Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

52 Tips for Communicating with Customers

2012-01-02T19:14:00.000-08:00

This easy to use and informative guide contains 52 tips on Best Practice for communicating with customers. You can choose one tip for every week of the year. In this guide, the author covers: the basics of communicating with customers, how to develop staff to provide Excellence in Customer Service, tips on how to communicate in a timely and accurate manner and with sincerity -whether on the telephone or in face to face situations. Using easy to follow steps, the author gives specific tips also on how to dealing with difficult and challenging customers.

A 'must have' guide for every business owner and employee working in customer service or other client facing roles in reception, logistics and technical support in small and large businesses. Begin the process of continuous improvement in communication excellence with customers

To view Click Here

Or, you can cut and paste the weblink below in your browser:

http://tinyurl.com/79twvsg

10 Pricing Tips for Higher Profitability of Small Businesses

2011-12-26T18:37:00.000-08:00

Pricing is one of essential pillars of any business.

Pricing is used to build business credibility and build relationship with loyal customers. For some, it's the greatest challenge of running a small business.

Using 10 pricing tips, Your Small Business Coach shares tips to help small businesses get higher profit using pricing strategies.

Free Download Click Here

Or, you can cut and paste the weblink below in your browser:

http://tinyurl.com/cdsxcta

10 pricing tips for higher profitability of SMEs (on click)

View more presentations from Your Small Business Coach

To take action immediately:
-email: bizcoachuk@gmail.com
-Skype: bizcoachuk
-Share on Twitter: @bizcoach4u
-Telephone 0845 054 2870
Business Coaching, Mentoring & Training
Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

Digital Inheritance Added to Wills – Implications for Business Owners and Directors

2011-10-16T07:58:00.000-07:00

This post returns to the topic of technology and digitial media discussed in a post a few weeks ago. On this occasion, however, the post considers online real estate that consists of business websites as well as personal photographs and posts stored online.

Research recently by cloud computing company Rackspace found that online users are leaving internet passwords in their wills.

In a poll of 2,000 adults, 25% were found to have more than £200 worth of films, video and music stored online. This suggests that in Britain a £2.3 billion digital inheritance has been amassed. Because businesses, including many sole trader and micro-businesses (less than 10 employees) are increasingly having a presence online, owners and directors of small businesses need to realise the potential of their online real estate.

The pollsters concluded that “Without the passwords being included in wills, billions of pounds' worth of films, music and pictures stored in "cloud" services such as Hotmail, Facebook, iCloud and Flickr would be lost.”

More details about the findings of the Rackspace poll and what is being left in wills to pass on digital inheritance through their estates can be found online at: http://tinyurl.com/3gqsvfw

OR, you can cut and paste the weblink below in your browser:

http://news.uk.msn.com/uk/digital-inheritance-added-to-wills-3

Have a successful and profitable week!
Veronica

To take action immediately:
-email: bizcoachuk@gmail.com
-Skype: bizcoachuk
-Share on Twitter: @bizcoach4u
-Telephone 0845 054 2870
Business Coaching, Mentoring & Training
Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

PS. To develop a strategy to manage your various domains and take action to apply online marketing strategies, including using Twitter, just email Your Small Business Coach at: bizcoachuk@gmail.com

Networking and Small Businesses - Does it Provide Value for Money?

2011-10-02T15:20:00.000-07:00

When asked about their strategy for getting new customers, it is not unusual for business owners to respond 'referrals'. Experts agree and my own experience confirms that referrals can be a powerful way of getting new clients and generating repeat business. However, referrals alone cannot be the only item in the marketing basket, especially for small businesses. The question is what else and at what cost?

Some business owners, including some of my own clients, use a mix of offline and online strategies to generate a steady stream of new and repeat customers.

And, back to a keyword in the caption of this blog -networking. Five years ago, mention networking and immediately I would have thought of weekly business breakfasts, monthly lunch time women's groups and evening chamber of commerce networking events. In 2011, however, when I think of networking, I consider both online and offline events. Indeed, I have connected with and exchanged with people online, especially on Linkedin, only to meet them subsequently at offline events. Indeed, I attended an offline networking event just over a week ago based on an online recommendation and as a result met a couple of business owners with whom I scheduled meetings in the past week. Both meetings were mutually helpful and we will continue to have discussions on specific areas in which collaboration is possible.

Does networking provide value for money? A resounding YES -provided you network with people with a need for and the willingness and capability to pay for your services.

You may not be invoicing the week after the networking event, however, networking where potential users of your services are present will result in more invoices very soon after.

Have a successful and profitable week!

Veronica

To take action immediately:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk

-Share on Twitter @bizcoach4u

-Telephone 0845 054 2870

Business Coaching, Mentoring & Training

Your Small Business Coach

http://www.yoursmallbusinesscoach.co.uk/

How to Make Technology Work for Your Business, Not Against It...

2011-09-24T16:57:00.000-07:00

A few more tips on how you too can make technology work for your business, not reduce effectiveness of staff or quality of service

1. Use auto-responders to manage expectations about when a response can be expected from you or a member of your team.

2. Reduce the number of email messages you receive by unsubscribing to lists that you rarely read the messages or do relate directly to your business. Sometimes even the latter require further pruning to ensure you are not spending several hours every month deleting spam or email messages you have neither read nor plan to read.

3. Respond to email messages on at specific times of the day, usually late morning and/or towards the end of the day. Alternatively, choose specific days of the week (I know a few business owners who take this approach) to reply to email –incredible, but true. Some managers and indeed business owners who take drastic action and dedicate only once or twice per week argue that if the message requires urgent action, the person will pick up the telephone and make contact directly, instead of sending an email.

As a business owner, if you find yourself spending more than two hours every day on email messages, maybe it’s time to get your Virtual or Personal Assistant to handle more general email messages for the business.

Your follow up action...

If you need to spend more time on developing your business and less time deleting email messages and unsubscribing from lists, then a new time management and email strategy could benefit you and your business. You can telephone me on 0845 054 2870 and I can quickly explore how you can increase efficiency and effectiveness during an Express 30-minute Coaching session.

To take action immediately:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk

-Telephone 0845 054 2870
Business Coaching, Mentoring & Training
Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

Technology or YOU -who rules the roost in your business?

2011-09-20T16:17:00.000-07:00

Technology or YOU -who rules the roost in your business?

Technology can be invaluable in helping small businesses ‘punch above their weight’ which allows business to grow not only in terms of number of customers/clients in their local area but nationally and, even internationally. Technology can be the catalyst that makes a small business become a large business. As Jonathan Jay, Chairman of the National Alliance of Business Owners (NABO) observes “The only difference between a small company and a big one is the number of customers it has.”

The use of technology in business has a downside. It can dominate daily life and reduce efficiency of business owners as they become even less effective at managing time –both their own and any staff/employees they may have hired. Think of those scores if not hundreds of email messages sent and read every week and the numerous enewsletters and online line groups to which many of us subscribe –then unsubscribe.

As one of my Business Associates observed recently “we are have come to expect immediate responses to our email messages, and think it has not been received if there’s no response within 24 hours”. Indeed, I am guilty of apologising on more than one occasion for the ‘delayed reply’ when I take longer than 48 hours to reply to an email. Not an effective way of staying on top of countless email!

In general, however, technology does provide businesses with more benefits than hindrances.

Three ways in which my business has harnessed technology very effectively in both marketing and delivery of services to clients/customers are i) providing online webinars for training, ii) using Skype and GoToMeeting for coaching and mentoring sessions with business owners and iii) using automated systems to post messages on social media such as Twitter.

Webinars

In using webinars (online seminars), which provide both visual and audio sharing of information, it makes it more conducive/compatible for various learning styles to learn in an interactive/informal way. In this context, I am not referring to unsupervised and limited human interaction found in ecourses. No, what I am referring to are those online sessions (or telephone for those who prefer audio only) in which one or more persons/experts share invaluable/useful information and insights on a topic of interest to those online. Advantages of online seminars include: i) global reach to anyone with an internet connection and suitable bandwidth, ii) being able to listen, view and learn about topics relevant to your business or the work of your staff without leaving the comfort of your office, iii) having flexibility in deciding when you listen to a webinar, as if you are unable to listen live, there is often the option of listening to the recording, sometimes for a limited time.

Using Skype or GoToMeeting

Using Skype (www.skype.com) or webconferencing services such as GoToMeeting (www.gotomeeting.com) for business coaching and/or mentoring sessions with clients. Here again, clients can have their coaching and/or mentoring sessions from the comfort of their own offices or homes at a time and on a day mutually convenient to business owners and their coaches or mentors.

Automating your tweets

You can use Tweet Deck (http://www.tweetdeck.com/) to schedule your tweets over several days or a couple of weeks. This frees up time for staff (or you the business owner) in invest in more strategic developmental work for your business, rather than routine and/or repetitive tasks.

Your follow up action...

If you would like to use technology more effectively, and save time and money in learning to do so, or you are keen to use online conferencing in your business, then get the benefit of a focused business coaching session to find some answers. Just telephone 0845 054 2870 and book yourself an Express 30-minute Coaching session, during which time you can quickly explore and plan how you can use technology more effectively in your business during .

To take action immediately:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk

-Telephone 0845 054 2870

Saving Time & Saving Money –how Business Coaches and Mentors can help clients

2011-09-19T08:26:00.000-07:00

To paraphrase the American poet Maya Angelou, ‘People will forget what you’ve said or what you did, but will never forget how you made them feel.’ And, in the world of business, quite a lot of positive feelings can be generated when you save clients time and money.

‘Saving Time’ and ‘Saving Money’ are two strong hooks that appeal to customers which leads them to buy a product or service you offer. I was reminded of these hooks today for two reasons. First, I spent a couple of hours this morning delivering a pricing strategy workshop for small businesses. The second trigger was the email about his latest blog post that was circulated by Ryan Lee (http://ryanlee.com/mini-hook-time/).

In his mini-hook post, Ryan showed how to become effectiveness and profitability with the ‘Save Time’ hook. He recalled how he doubled his income more than 17 years earlier through saving his customers time.

Here’s what Ryan said about how that experienced happened:

“I first discovered the power of time-saving when I was running my personal training business back in 1994. Every other trainer in the world was doing 1-hour sessions – but I knew people were busy. So I offered more intense 30 minute sessions and people LOVED them. And because I still charged almost the same amount of the 30 minute sessions as I did for the 60 minute sessions, my income more than doubled almost overnight.”

Here are Ryan Lee’s tips on key words for your sales copy to let customers know you can save them time:

v in a flash

v fast-acting

v works immediately

v instantly

v same-day

v in half the time

v immediate

Your follow-up action...
If you are working on your marketing or pricing strategy and would like to find other ways to save your customers time and increase your profitability, beyond making your systems automated, then email or telephone me. I’ll discuss with you and quickly explore how you can make this happen in an Express 30-minute Coaching session.

To take action immediately:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk

-Telephone 0845 054 2870

Business Coaching, Mentoring & Training
Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

Developing your pricing to suit your customers -the three star approach

2011-09-11T15:34:00.000-07:00

These tips on pricing are applicable even if your business has only one product or offer just one service, as it is possible for you to package that product or service in a way that you can offer various options to customers.

First, however, you need to decide on the standard price. ice for your product or service. Then, you consider whether or not you can sell the product in a smaller quantity or offer a shorter version of your service, i.e., a taster version of either your product or service. In doing this, you allow existing or potential customers to sample your product or service at a lower price, but you should not dilute the quality of what you are providing.

On the other hand, if the single product or service offering is the taster, then you should consider how you can increase the amount offered or frequency for customers who prefer or would be willing to purchase more of your product or service.

Drawing from the pricing strategy used in the airline industry, especially with budget airlines along routes that are serviced by several airlines, below is a summary of a pricing strategy employing the one to three start approach to the service provided.
Example using services offered by budget airlines

v Three star –air fare only, does not include hand luggage allowed (£100, return fare)

v Four star –air fare, up to 10kg hand luggage allowed (£250, return fare)

v Five star –air fare, up to 15 kg hand luggage, priority check-in (£300, return fare)

When using a menu of prices for your business, you will get best results from choices made by customers if the price difference between most expensive and middle option is smaller than price difference between middle and least expensive.In the above example, the four star package costs more than the mid-point price between the lowest and highest packages. This means that the business stands to earn at least £50 more than if the second option was viewed as the mid-point between the highest and lowest-priced offerings.

Do you agree with the '3-star' approach to setting prices in your business? Have your say below!

For more information about similar articles or how you can improve customer service in your business, contact Your Small Business Coach.

Your Small Business Coach
www.yoursmallbusinesscoach.co.uk
E: bizcoachuk@gmail.com
T: 0845 054 2870

twitter: http://twitter.com/#!/bizcoach4u

Amazon Kindle Store: 52 Tips for Communicating with Customers:
http://www.amazon.com/52-Tips-Communicating-Customers-ebook/dp/B005HRYCW8/ref=dp_olp_1

Ezine article -7 Tips to Help Your Journey to Excellent Customer Care

2011-09-10T17:16:00.000-07:00

Excellence in customer service is not a destination, it's a journey, a rite of passage during which the scenery changes. Every organisation needs to use best practice to set minimum standards for delivering on excellence. Beyond developing or adopting best practice, businesses need to remind employees that Everyone's a Customer.

1. Establish a culture for customer care and service. In your business, let your business operations be driven by a desire to solve customers' problems and deliver excellent customer service.

2. Consider the views of customers, place yourself in their shoes and think how the quality of service you provide make customers feel about your service. Is it great? Are they warmed by the experience?

3. If using recorded voices to answer calls at your business, do not subject customers and other callers to irritating phrases. These include: 'no problem', 'your call is important to us'. Omit them from your vocabulary when speaking with customers!

4. Consider customers' feedback in a positive light, not as minor irritants at best or, at worst, necessary evils of doing business. Be a clever organisation, use customers' complaints and enquiries as opportunities to improve quality of service.

5. When you communicate with customers, pay great attend not just to what you say but how you say it. Remember how you say what you say affects the customer/ client relationship with your organisation. This can be either positive or negative.

6. Recognise and remember -People remain the centre of customer service.

7. Review practices used by your organisation to ensure customers are provided with quality service. Test them frequently for the six Cs of excellence in customer service -Commitment, Credibility, Capability, Continuity, Consistency and Creativity.

Ezine article reprint:

REPRINT RIGHTS: This article may be reprinted once copyright is acknowledged as vested in Veronica Broomes and year of publication given as 2009.

Full citation: © 2009 Veronica Broomeshttp://members.ezinearticles.com/article/edit/1348860?id=136624&pass=f63838da792006e8e1905328c0908397976b883831f3e6975102936f4d6fdcce&type=ed

For more information about similar articles or how you can improve customer service in your business, contact Your Small Business Coach.

Your Small Business Coach
www.yoursmallbusinesscoach.co.uk

E: bizcoachuk@gmail.com
T: 0845 054 2870
twitter: http://twitter.com/#!/bizcoach4u
London, United Kingdom

Amazon Kindle Store: 52 Tips for Communicating with Customers:
http://www.amazon.com/52-Tips-Communicating-Customers-ebook/dp/B005HRYCW8/ref=dp_olp_1

How to set your prices for greater customer value and higher profitability...

2011-09-10T16:36:00.000-07:00

Pricing and small businesses

Pricing is one of the essential pillars of any business, yet it is an area often ignored! For businesses offering more than one product or service, an ideal way of setting pricing is developing the prices based on a menu of services/products.

For many small businesses, however, setting the price is a huge challenge and sometimes may be caught in a price war as customers use the threat of moving to the competition to drive prices down. Here are a few tips to get you started on providing greater value AND run a profitable business.

Pricing tips

1. Decide on a pricing strategy for each product or service offered by your business, For business owners offering products for sale, your pricing strategy can use as a starting point the price of inputs or wholesale for goods that are resold. That, however, cannot be the only basis as you need to consider which end of the market you are targeting, e.g., low price vs high value.

2. Simple pricing strategies that small businesses can consider, whether offering goods or services, are:

i) Value-based pricing

ii) Low Introductory Price

iii) Promoting Customer Loyalty

iv) Brand influenced pricing

3. Make sure that you have a range of packages for different budgets. This makes it easier for their clients to choose which of the three packages suits them best.)

More tips to follow in subsequent posts.
Comment on the blog and share how you set prices for your products and services.
Your follow up action...

To take action immediately:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk

-Telephone 0845 054 2870

Business Coaching, Mentoring & Training
Your Small Business Coach
http://www.yoursmallbusinesscoach.co.uk/

Business News and Articles

Webinar Offers to Vet

Business Coach Programme

Managing cash flow in small businesses

New Resources for Owners and Directors of Small Business

52 Tips for Communicating with Customers

10 Pricing Tips for Higher Profitability of Small Businesses

Digital Inheritance Added to Wills – Implications for Business Owners and Directors

Networking and Small Businesses - Does it Provide Value for Money?

To take action immediately:

-email: bizcoachuk@gmail.com

-Skype: bizcoachuk -Share on Twitter @bizcoach4u

-Share on Twitter @bizcoach4u

-Telephone 0845 054 2870

Business Coaching, Mentoring & Training

Your Small Business Coach

http://www.yoursmallbusinesscoach.co.uk/

How to Make Technology Work for Your Business, Not Against It...

Technology or YOU -who rules the roost in your business?

Saving Time & Saving Money –how Business Coaches and Mentors can help clients

Developing your pricing to suit your customers -the three star approach

Ezine article -7 Tips to Help Your Journey to Excellent Customer Care

How to set your prices for greater customer value and higher profitability...

-Skype: bizcoachuk

-Share on Twitter @bizcoach4u