Telecom and Networking

How to add user to a Lync group chat 2010

2014-06-03T05:38:00.000-07:00

Here are the steps to add the user in Lync group chat
1) Login to your Group chat server and locate the lync group chat admin tool or Install the Lync group chat admin tool on your system. You can download by going to the Microsoft site.
2) login to the Group chat Admin tool with your domain credentials.
3) Go to the Chat room where you want to add the user as a member.
4) Goto to members tab and then select the add button on the right.

5) a new window will pop up , search the user from AD list and add him as a member.

Unable to move Lync2010 Users to Lync2013 Pool

2014-05-08T03:43:00.000-07:00

Unable to move Lync2010 Users to Lync2013 Pool

Issue :-

unable to move certain users to the new Pool. AD-Permissions on these users are inherited.
I'm getting the following message inside of the Power Shell when trying to move:

PS C:\Users> Move-CsUser -Identity "user" -Target "newpool"
Confirm
Move-CsUser
[Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help
(default is "Y"):Y
Move-CsUser : Move in progress. User "sip:Uer@dmain.com" is being moved

from "Oldpool" to "xyz-pool".
At line:1 char:1
+ Move-CsUser -Identity "user" -Target
"newpool. ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~
    + CategoryInfo          : InvalidOperation: (CN=user...dmain,DC
   =com:OCSADUser) [Move-CsUser], MoveUserException
    + FullyQualifiedErrorId : MoveError,Microsoft.Rtc.Management.AD.Cmdlets.Mo
   veOcsUserCmdlet

when tried from control panel getting the same error message:-

Solution:- go to the old pool server try Power Shell command to move the user to the XYZ-pool first. Then move it to the oldpool. Now you can run the original command of moving user from old pool to the newpool

On Lync edge server, Cannot Start Lync Access Edge Server - %%-2146762487

2014-05-08T01:28:00.001-07:00

Issue :-

On Lync edge server, Cannot Start Lync Access Edge Server - %%-2146762487

Solution :-

This issue is caused due to the certificate miss-match or absence of required certificates.

it showed that the Public certificate had issues and need to reinstall the same. It is due to deletion of the root cert (internal CA1). Reinstall the certificate and restart the services. Please make sure all the edge external services FQDN in the public certificate SAN list. You can have a try to reinstall the public certificate again. Delete the external public certificate from the Edge server certificate folder in MMC. Then import Certificate again in the Certificate Wizard and assign the certificate to the External Edge interface. If the external services port is grabbed by other application, it also would cause this issue. Please have a check.

Issue running a User Activity Report for Lync

2013-10-18T04:28:00.001-07:00

Issue :- When trying to run a User Activity Report, receiving the below error

An error occurred during client rendering.
- An error has occurred during report processing. (rsProcessingAborted)
  - Query execution failed for dataset 'CallList'. (rsErrorExecutingCommand)
    - @_Endtime is not a parameter for procedure CdrP2PSessionList.

Solution :- After the CU update implemented on Lync FE servers. The solution to this issue is after doing the Cu updates on Fe and running the power shell command for SQL. go to the monitoring server and run the Lync server deployment wizard >>> then run the Deploy monitoring server report and then refresh the report page . it will give you the report :)

Cisco Arc Console :- Blind transfer option not working

2013-10-15T06:48:00.001-07:00

Issues:-
Blind transfer option does not work after the fresh or reinstall. . Operator can do the transfer from the phone but from the apps it will not do the blind transfer.

It is giving an option of Blind transfer on the apps by right click on search name but do not actually transfer the call.

Under Preferences – is the client set to “Perform Blind Transfer but still no luck.

Solution:-

when the ARC-related CTI ports are generated in CUCM by the ARC User account, it uses a “template” configuration in CUCM … here’s where that is identified in ARC Admin pages, under System Device Management:

The newly generated CTI ports mimic the settings in the “template” configuration, including Calling Search Space”

Please create a new CSS for Operator so that it has the Opertor line as a member with no restriction of calling. It will resolve the issue.

Cisco CUCM Error: Extention mobility Login is unavailable (208) & Connection to the Server cannot be established on Serviceability page

2013-10-10T06:31:00.000-07:00

Cisco CUCM Error: Extension mobility Login is unavailable (208) & Connection to the Server cannot be established on Serviceability page

Resolution:- if you get this error, this most probably the certificate expire issue. Please go the CUCM OS admin page>>> security>>Certificate management>>>regenerate New>>select all five from drop down option and regenerate .

ARC connection error:-A connection Failure has occured attempting to connect to server Port:1859

2013-10-10T06:20:00.000-07:00

If you are getting this error while working for a arc client install . Please make sure you ahve diable the windows firewall from the server end

This will also help you in solving issue of arc server where you get database cannot be connected.

How to reset your cisco phone 7941g and 7911

2011-10-07T07:41:00.000-07:00

How to reset your cisco phone 7941g and 7911

I- To perform a basic reset of your cisco phone (7941g and 7911) -
type on the phone :

1- From the Settings menu, PRESS **# ( to unlock the menu)
2-PRESS more button
3-PRESS erase button

II- To perform a FACTORY RESET

Step 1 Unplug the power cable from the phone and then plug it back in.

The phone begins its power up cycle.

Step 2 While the phone is powering up, and before the Speaker button flashes on and off,

press and hold #.

Continue to hold # until each line button flashes on and off in sequence in amber.

Step 3 Release # and press 123456789*0#.

You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.

After you press these keys, the line buttons on the phone flash red and the phone goes through the factory reset process.

Do not power down the phone until it completes the factory reset process and the main screen appears.

RightFax Admin Doc for account creation

2011-01-16T10:49:00.000-08:00

What is RightFax?

RightFax is an application that allows you to send and receive faxes right from Outlook. You can manage and distribute your faxes right from your desk. Gone are the days of printing a document and using a fax machine to send the fax. RightFax even lets you know when you have a fax and when the fax you sent was received — all via Outlook!

Component used in RightFax: - The major components used in RightFax are Microsoft exchange server, Voice gateways, CUCM server and RightFax Server.

RightFax Admin Doc

1) Go to RightFax server by remote access option, go run and type MSTSC (for remote access) click enter. Type fresfax2 on computer name option (RightFax2 is the RightFax server name).

2) Login to the server with your RS Account. Click on Start then select RightFax enterprise Fax manager.

It will open in a new window with two columns. The right column has the details of RightFax server module. We have 15 channels configured in our RightFax server. It will show the channels status (idle or being active in transferring or receiving a faxes). The bottom two windows show the important RightFax services with a status check (running or stopped status).

Now move to the left column and select the plus icon in front of Rightfax (TCP/IP) to expand the server details in it.

Now click on user option to see the list of configured account in RightFax server. Right click on it and select new to create a fresh RightFax account. A new window will open with some pre-feeded 10 applets in it

On permission applet we do not need to modify any details.

On inbound routing applet add the unassigned RightFax Number on routing code option. On Routing Option add the Bun-id (email id of the user who wants a RightFax number to be mapped to his Outlook mail box) however in some cases The RightFax server not able to resolve the Bun-Id of the user and we need to feed legacy-dn of the user instead of its Bun-id.

Note: - If you need legacy DN of bun-id you need some extra administrations tool to achieve the same. Also make sure to use it with extra care while collecting the details as any modification or changes can impact the user email account.

After feeding details of inbound Routing, move to Notification applet. Add the bun-id or in special cases the legacy DN of the user. Select when initially received option in notification about received faxes option So that the user is notified about a RightFax in his or her account.

Now go to default outbound setting and select low in the default priority option and never in Auto-delete setting option from drop down menu.

Click on save and your RightFax account is ready for the testing phase before sending the details to the user.

Cisco Inteligent contact manager: Building a Contact Center Agent

2011-01-16T08:05:00.000-08:00

Building a Contact Center Agent

Open the ”ICM Admin Workstation”:

Open the “Configuration Manager”:

Expand the “Tools” menu:

Expand the “Explorer Tools” menu:

Choose “Device Target Explorer”:

Choose the “Retrieve” button to show the Device Targets that are currently configured.

Choose the “(1) Add Device target” button to add a new Device Target.

Follow the configuration pattern displayed, substituting your new agent extension number.

Choose the “(2) Add Label” button to add a new Label to the Device Target.

Follow the configuration pattern displayed, choosing “CM_PG” for the Routing client and substituting your new agent extension number.

Choose the “(2) Add Label” button to add a new Label to the Device Target.

Follow the configuration pattern displayed, choosing “primary server name_IVR_PG” for the Routing client and substituting your new agent extension number.

Choose the “(2) Add Label” button to add a new Label to the Device Target.

Follow the configuration pattern displayed, choosing “secondary server name_IVR_PG” for the Routing client and substituting your new agent extension number.

Choose the “Save” button to save the Device Target. Close the window.

Choose “Agent Explorer” from the Configuration Manager:

Choose the “Retrieve” button to show the Agent profiles that are currently configured.

Choose the “(1) Add Agent” button to add a new Agent profile.

Under the “Agent” tab, follow the configuration pattern displayed, substituting your new agent information.

Remove the “CM_PG” from the “Enterprise Name”.

Add the “AgentID”. The AgentID will be 200 less than the Device Target (Agent’s Extension).

Under the “Advanced” tab, choose the “Desk setting” used by the Agent’s team.

Under the “Skill group membership” tab, choose the skill groups that should be assigned to the Agent. (Can be left blank)

If the Agent is also a Supervisor, open the “Supervisor” tab.

Check the “Supervisor Agent” box.

Supervisor login should be the Agent’s last name followed by the first initial of the first name.

Password should be blanked out.

Choose the “Save” button to save the Agent profile. Close the window.

Choose “Agent Team List” from the Configuration Manager:

Choose the “Retrieve” button to show the Agent Teams that are currently configured.

Choose the team to which you will assign the new Agent.

Under the “Members” tab, choose the “Add” button. The “Add Agents” popup box will appear.

Choose the Agent’s name and select the “OK” button.

If the Agent is also a Supervisor, select the “Supervisors” tab and choose the “Add” button. The “Add Supervisors” popup box will appear.

Choose the Agent’s name and select the “OK” button.

Choose the “Save” button to save the configuration. Close the window.

In the Call Manager, configure the Agent’s extension as a second line in the Agent’s User Device Profile.

Choose the “Save” button to save the configuration.

Agent’s extension page continued:

Verify that the Agent’s physical phone device is associated to the “End User” pg-cucc.

Continued:

Cisco IPCC Troupleshooting flowcharts

2011-01-15T03:46:00.000-08:00

This document provides to maintain and troubleshoot the components that make up the IPCC Express solution at your contact center. This document guides you to a solution directly. This document helps you remove some potential issues and enables you to supply Technical Support with detailed and useful information.

IP Phone Flows

Use these flows in order to troubleshoot phone problems.

Troubleshooting Phone Flow - 1

Troubleshooting Phone Flow - 2

Troubleshooting Phone Flow - 3

Troubleshooting Phone Flow - 4

Troubleshooting Phone Flow - 5

Troubleshooting Phone Flow - 6

Note: The agent needs to log out from the Cisco Agent Desktop and log back in if the user phone reboots for any reason.

Desktop Flows

Use these flows to troubleshoot desktops.

Troubleshooting Desktop Flow - 1

Troubleshooting Desktop Flow - 2

Troubleshooting Desktop Flow - 3

Troubleshooting Desktop Flow - 4

Troubleshooting Desktop Flow - 5

Troubleshooting Desktop Flow - 6

Troubleshooting Desktop Flow - 7

Troubleshooting Desktop Flow - 8

Troubleshooting Desktop Flow - 9

Troubleshooting Desktop Flow - 10

Troubleshooting Desktop Flow - 11

Troubleshooting Desktop Flow - 12

Troubleshooting Desktop Flow - 13

Audible Queue Flows

Use these flows to troubleshoot audible queues.

Troubleshooting Audible Queues Flow - 1

Troubleshooting Audible Queues Flow - 2

Troubleshooting Audible Queues Flow - 3

Troubleshooting Audible Queue Flow - 4

Troubleshooting Audible Queue Flow - 5

Voice Quality Flows

Use these flows to troubleshoot voice quality.

Troubleshooting Voice Quality (Echo) Flow - 1

Troubleshooting Voice Quality (Choppy and Garbled) Flow - 2

Cisco wireless controller admin setup

2011-01-15T01:31:00.000-08:00

Wireless controller Documentation:-

1) Login screen of Wlc1:-

After logging it shows the Summary sheet.

We are using 4400 series Wireless controller. Which can supports 50 AP.

Clients page :-

AP detail page:-

Advance tab of AP:-

Wlans page:-

Controller page:-

Wireless page:-

Management page:-

Security page:-

Commands page:-

Ports status page:-

Radius servers:-

Cisco IP phones Boot sequence

2011-01-15T00:00:00.000-08:00

BOOT SEQUENCE
1. Obtaining Power from the Switch.	You can connect the Cisco IP Phone to a Cisco Catalyst switch with one of the modules that provides power to the phone (WS-X6348-RJ45V).

	If you use this optional configuration, the phone receives phantom power and powers up when you connect the Cisco IP Phone to the switch. The phone then sends Cisco Discovery Protocol (CDP) notifications to the switch indicating that it is ready to receive CDP packets and indicating the power requirement for the phone. The switch allocates power and sends it over the network cable.

1. Loading the Stored Phone Image.	The Cisco IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

1. Configuring VLAN.	If the Cisco IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.



1. Obtaining an IP Address.	If the Cisco IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.



1. Accessing a TFTP Server.	In addition to assigning an IP address, the DHCP server directs the Cisco IP Phone to a TFTP Server. If the phone has a statically-defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.



1. Requesting the CTL file.	Before requesting a configuration file, a phone accesses a CTL file. If you want a phone to use security features, the CTL file should be available.

	For information about creating the CTL file, refer to Cisco CallManager Security Guide.
1. Requesting the Configuration File.	The TFTP server has configuration files, which define parameters for connecting to Cisco CallManager and other information for the phone.





1. Contacting Cisco CallManager.	The configuration file defines how the Cisco IP Phone communicates with Cisco CallManager. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco CallManager on the list. If security is implemented, the phone makes a TLS connection. Otherwise, it makes a non-secure TCP connection.

	If the phone was manually added to the database, Cisco CallManager identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco CallManager, the phone attempts to auto-register itself in the Cisco CallManager database.

	Note : Auto-registration must be disabled if security is implemented.

	Cisco CallManager informs devices using .cnf format configuration files of their load ID. Devices using .xml format configuration files receive the load ID in the configuration file.