Practical ITIL Expertise

Killing the Goose: The Commercialization of ITIL

2009-07-25T20:12:00.000-07:00

The following is an excerpt from a great ITSMWatch article by David Mainville, of Consulting-Portal on the commercialization of ITIL, V3 in particular. Finally someone said it and decided to write...

Practical ITIL and IT Service Management advice.

Making the Business Case for ITIL

2009-06-08T10:17:00.000-07:00

By Anthony Orr and Erin CasteelITSMWatch columnists Anthony Orr and Erin Casteel provide seven ways ITIL can help you "tune up" your IT organization:Gain Greater Visibility and Control of ITAchieve...

Practical ITIL and IT Service Management advice.

What is Cobit

2009-06-03T15:22:00.001-07:00

Check out this SlideShare Presentation: What is CobitView more Microsoft Word documents from Ben Kalland.

Practical ITIL and IT Service Management advice.

PMO And Governance Blueprint

2009-06-03T15:19:00.001-07:00

Check out this SlideShare Presentation: PMO And Governance BlueprintView more Microsoft Word documents from viperflyers.

Practical ITIL and IT Service Management advice.

What Itil V3 Doesn’T Say About Organisational Structure

2009-06-03T15:15:00.001-07:00

Check out this SlideShare Presentation: What Itil V3 Doesn’T Say About Organisational StructureView more OpenOffice presentations from Patrick Keogh.

Practical ITIL and IT Service Management advice.

ITIL V3 Highlights (V1.5 Feb 2009)

2009-06-03T15:13:00.001-07:00

Check out this SlideShare Presentation: ITIL V3 Highlights (V1.5 Feb 2009)View more Microsoft Word documents from geoffharmer.

Practical ITIL and IT Service Management advice.

Easing Outsourcing With Contract Management

2009-05-20T12:28:00.001-07:00

Contract management principles play an intermediary between the supplier and the client side. The trend of contract management has been more prevalent in US and Europe than in Asia. Sunil Mehta, of...

Practical ITIL and IT Service Management advice.

How can procurement add more value?

2009-05-19T08:22:00.001-07:00

A great post on ins and outs of sourcing and procurement by François Zielemans of Protiviti excerpted below:Procurement did in the past not always receive the management attention it should. This...

Practical ITIL and IT Service Management advice.

Seven Tips to Rapid Service Transformation

2009-05-18T09:53:00.001-07:00

No ITSM methodology can guarantee success, but there are ways to shorten time to implementation and ensure you get it right the first time.Some very helpful tips but mostly generic and common sense...

Practical ITIL and IT Service Management advice.

ITIL Benefits and Barriers to Success

2009-05-07T18:19:00.000-07:00

February, 2009According to a recent article from Computer Economics, IT management has been in transition for some time, from a focus on managing the technology itself to using technology to help a...

Practical ITIL and IT Service Management advice.

Bridging ITIL v2 to v3 Certification Webinar

2009-05-07T10:53:00.000-07:00

Plexent has researched the fastest and most economical path to bridge to ITIL v3 certifications.We'll share the secret with you.Join Plexent for a webinar featuring Adriaan van de Rijken, Senior...

Practical ITIL and IT Service Management advice.

ITIL V3 Foundation Training Course - U.K.

2009-05-07T10:45:00.000-07:00

For our European blog visitors and followers:The U.K.'s Purple Griffon has a few places left on the following course:ITIL v3 Foundation, Bristol, 19th - 21st May 2009.This is a fantastic offer at...

Practical ITIL and IT Service Management advice.

ONLINE: ITIL® V3 Foundation Exam: The Study Guide (english version)

2009-05-07T09:59:00.000-07:00

Product Description Covers all Foundation Exam ContentContains Official Sample ExamsContains Official Glossary of termsGreat fold-flat format for class trainingProcesses explained separately to...

Practical ITIL and IT Service Management advice.

ONLINE: Foundations of IT Service Management Based on ITIL® V3 (english version)

2009-05-07T08:13:00.000-07:00

This new title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail: · Service Strategy · Service...

Practical ITIL and IT Service Management advice.

ITIL V3: Improvement or clever marketing scheme?

2009-03-29T12:17:00.000-07:00

The premise is that ITIL V3 is just a repackaging of the V2 best practices and marketing to unsuspecting business customers as something shiny and new. The best consulting firms realized long ago...

Practical ITIL and IT Service Management advice.

Differences between standard changes and service requests:

2009-03-27T17:49:00.000-07:00

Standard changes are routine changes (known risk, defined procedures) to configuration items. This means that these changes are registered against the CI record in the CMDB.Although the risk with...

Practical ITIL and IT Service Management advice.

Call for Papers - itSMF USA Road show '09

2009-02-02T13:16:00.000-08:00

One hour ISO 20000 presentations wanted for six tour stops.Recognizing the impact of the economic conditions on training and travel budgets, the IT Service Management Forum USA (itSMF USA) is...

Practical ITIL and IT Service Management advice.

ITIL's Latest Translations Titles and Glossaries - Available Now!

2009-02-02T12:59:00.000-08:00

German and Japanese Translated Core Lifecycle Suite PDFs plus French IntroductionThe core ITIL titles have been commissioned and structured to be read as a five title series, each building on the...

Practical ITIL and IT Service Management advice.

IT Jobs Outlook for 2009

2009-01-26T19:18:00.000-08:00

No matter where you are in this global economy, you have felt the force of what is shaping up to be one of the biggest waves of job loss in in recent years. Jason Hiner, of TechRepublic takes a look...

Practical ITIL and IT Service Management advice.

IBM Releases New IT Service Management Self-Assessment Tool!

2009-01-10T11:38:00.000-08:00

Check out the new IBM Tivoli Unified Process Tool (ITUP) (registration required.) ITUP is a free, downloadable IT Service Management reference model that adds prescriptive and descriptive process...

Practical ITIL and IT Service Management advice.

The IT Accountability Model

2009-01-09T11:06:00.001-08:00

Nice article by ITSM Watch Columnist Valerie Arraj, except for the following sentence: "In this scenario, there would be an OLA between the Service Level Management process owner and the team...

Practical ITIL and IT Service Management advice.

Research Indicates Continued ISTM Growth in 2009

2009-01-09T10:26:00.001-08:00

According to Enterprise Management Associates (EMA) report: 2009 Trends and Best Practices Advice for ITSM Technologies and Processes, CIOs will advance ITSM programs to better align IT with business...

Practical ITIL and IT Service Management advice.

Sample Release Categories & Nomenclature

2009-01-03T23:35:00.000-08:00

Thought this might be helpful to those looking for more practical information on the mechanics of Release Management.Click here to download this image along with a more detailed description of...

Practical ITIL and IT Service Management advice.

Understanding Effective Change Management

2009-01-03T21:44:00.000-08:00

Economic downturns provide the perfect rationale for jumpstarting ITIL projects. George Spafford of Pepperweed Consulting recently penned an article on this subject in ITSMWatch entitled...

Practical ITIL and IT Service Management advice.

Happy New Year!

2008-12-31T22:20:00.000-08:00

Wishing you all a 2009 filled with Peace, Prosperity & Hope.-From the ITSMSpot Team↑ Grab this Headline Animator

Practical ITIL and IT Service Management advice.