Salesforce

2019-07-02T08:10:00.001-07:00

2013-04-19T08:03:00.001-07:00

Salesforce ADM 201 Spring 19 Q&A (Set 3)

2011-08-27T00:06:00.000-07:00

Salesforce ADM 201 - Part 3
[201] Which of the following best describes the Opportunity Stage History related list?

A. By default the list shows ,ALL changes made on the opportunity record
B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes
C. The list can be customized to show changes to specific fields on the opportunity
D. None of the above

Ans : B

[202] An Approval Process begins when a record is:

A. Created
B. Saved
C. Edited
D. Submitted for Approval

Ans : D

[203] Time based workflow can be triggered every time a record is created Or edited

A. True
B. False

Ans : A

[204] When you add a custom object tab, all of the following will be accessible with the object EXCEPT

A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports

Ans : D

[205] when you Delete a lead from a campaign, it deletes the lead record itself.

A. True
B. False

Ans : B

[206] Which of the following SF applications enables organizations to speed and streamline all phases of sales?

A. SF ideas
B. SF content
C. SF Automation
D. SF Customer service and support

Ans : SF Automation

[207] All of the following objects may have a queue EXCEPT

A. Accounts
B. Cases
C. Leads
D. Custom Objects

Ans :Accounts

[208]You can use standard reports when creating Dashboards

A. True
B. False

Ans : B

[209] Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?

A. Reads the case
B. Adds a related comment to the case
C. Adds an activity or sends an email from the case record
D. Edits the case
E. All of the above

Ans : D

[210] who can select the "sharing" button on Account and Opportunity records?

A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator

Ans:C

[211] Which of the following components is the central repository to manage all presentations, collateral and documents?

A. Accounts and contacts
B. Content library
C. Real-time analytics
D. Partner

Ans : B

[212] YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use
of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects,
and 7 custom tabs, what will happen when they try to install Expense Tracker?

A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports,

Ans: A

[213] what type of report cannot be used to run a dashboard report?

A. Tabular
B. Matrix
C. Summary
D. None of the above

Ans : A

[214] your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency
set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the
currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?

A. The overall opportunity amount does not change but the converted amount in a report does.
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change

Ans : A

[215] Custom Links can be used for the following:

A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above

Ans : D

[216] It is possible to share a custom object record manually

A. True
B. False

Ans : A

[217] you can customize the Opportunity Stage History related list on an Opportunity Page Layout.

A. True
B. False

Ans : B

[218] Is possible to view a forecast based on all of the following EXCEPT:

A. Territory
B. Product Family
C. Date Range
D. Sales Team

Ans : D

[219] Which of the following does a Profile control?

A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules

Ans: C

[220] If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created
contact and opportunity record automatically

A. True
B. False

Ans : A

[221] When a manager overrides a subordinate's forecast,the subordinate can see the manager's override

A. True
B. False

Ans : A

[222] Related Lists display the many side of a one-to-many relationship

A. True
B. False

Ans : A

[223] Case Assignment Rules are based on elapsed time

A. True
B. False

Ans : A

[224] Which of the following are true about Master/Detail relationship in custom objects?

A. Sharing is inherited from parent
B. Child needs to be manually deleted when parent is deleted
C. only child fields are available for reporting
D. Lookup field child is required

Ans : A D

[225] When test driving an application on the AppExchange Directory, it is not possible to view the S-Control
configurations of that application

A. True
B. False

Ans : B

[226] Validation rules may evaluate an opportunity line item against the opportunity it's associated with

A. True
B. False

Ans : A

[227] An S-Control may be all of the following EXCEPT:

A. HTML
B. XML
C. URL
D. Snippet

Ans : B

[228] If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application

A. True
B. False

Ans : B

[229] Which type of field cannot have universal requiredness?

A. Lookup
B. Text
C. Email
D. Number

Ans : A

[230] Custom Web Tab may consist of all the following EXCEPT:

A. A URL
B. A URL that passes salesforce.com data like an organization's name
C. An S-Control
D. An S-Control snippet

Ans : B

[231] Custom lead fields can be mapped to which sets of objects in salesforce.com?

A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only

Ans : B

You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?

A. Account
B. Contacts
C. Cases
D. Opportunities

Ans : A B D

[232] Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can
still see the field using the following:

A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all

Ans : D

[233] Is it possible to relate a person account to a contact on a business account.

A. True
B. False

Ans : B

[234] Your customer is using Professional Edition. they want the ability to trigger an email every time an
opportunity rYeaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this?

A. Big Deal Alert
B. Workflow Rule
C. Escalation Rule Entry
D. Assignment Rule Entry

Ans: A

[235] How is the expected revenue calculated in the opportunity?

A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent

Ans: C

[236] A custom lookup field can be added to create a relationship between a standard object and which of the following objects?

A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns

Ans: A

[237]Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created.
You have two users in the Sales Rep Role, can they view each other's data?

A. Yes
B. No

Ans : B

[238] Based solely on the role hierarchy a manager can do all of the following EXCEPT:

A. View, edit, delete, and transfer his/her and his/her subordinates records
B. Extend sharing on both his/her and his/her subordinate's records
C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates
D. View records his subordinate does not own but can view

Ans : C

[239] When you delete a parent record, you will also delete the child record if that child record has a lookup relationship to the deleted record

A. True
B. False

Ans : A

[240] Which action must be taken to view contacts associated with a case in the console?

A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified

Ans:D

[241] All fields on the Approval page layout are available to view on the Approval History related list

A. True
B. False

Ans : B

[242] The formula editor may be used all of the following places EXCEPT:

A. S-Control
B. Formula Field
C. Default Values on Standard Fields
D. Workflow Field Updates

Ans : C

[243] All of the following are types of AppExchange Applications EXCEPT:

A. Composite
B. Client
C. Provisional
D. Native

Ans: C

[244] All of the following are true about Default Sales Teams EXCEPT:

A. Default Sales Teams are configured on a user record
B. Default Sales Teams may be added manually to an opportunity record
C. Default Sales Teams may be added automatically to an opportunity
D. Default Sales Teams may be added manually to an account record

ANs : A

[245] Which one does NOT apply to Custom Formula Fields:

A. Custom Formula Fields can reference other formula fields
B. Custom Formula Fields can reference standard fields
C. Custom Formula Fields can reference custom fields
D. Custom Formula Fields can calculate across objects

Ans : A

[246] Users can be deleted from salesforce.com

A. True
B. False

Ans: False

[247] When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which
opportunities contribute to the forecast?

A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date

Ans: A

[248] Select the best component to use if you want to list the top five sales performers on a dashboard.

A. Chart
B. Table
C. Metric
D. Gauge

Ans : B

[249] Custom formula fields are recalculated:

A. Nightly
B. Every twenty minutes
C. Once per user session
D. Each time a user views the record

Ans : D

[250] What are the opportunity defaults when converting a lead to an opportunity?

A. Stage Defaults to first option in the picklist, close date defaults to the last day in
the quarter, and the amount defaults to blank
B. Stage defaults to first option in the picklist, close date defaults to 3 months from
conversion date, and amount defaults to blank
C. User defines amount, close date, and stage upon conversion
D. None of the above

Ans : A

[251] What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?

A. They are the same thing
B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads.
C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns.
D. None of the Above

Ans : B

[252] How many other fields may a custom lead field be mapped to when converting a lead?

A. One custom field
B. Two custom fields
C. Three custom fields
D. Custom lead fields cannot be mapped

Ans : C

[253] Folders are used to manage:

A. Either Reports, Price Books, Documents. or Email templates
B. Either Reports, Dashboards, Documents, or Products
C. Either Reports, Dashboards, Documents, or Email templates
D. Either Reports, Dashboards, Documents, or Other Folders

Ans : C

[254] Is it possible for a Page layout to be associated with a Record Type.

A. True
B. False

Ans : A

[255] Which of the following object relationships is NOT allowed?

A. Standard object as the "master" and a custom object as the detail
B. Custom object as the master" and a standard object as the detail
C. Custom object as a lookup to a standard object
D. Custom object as a lookup to a custom object

Ans : B

[256] All of the following actions may take place on a Workflow Rule EXCEPT:

A. Outbound API message
B. Update Field
C. Create a Task
D. Create an Event

Ans : D

[257] All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:

A. External Id
B. Parent External Id
C. Record Id
D. Record Number

Ans : D

[258]Record Type may determine the default value of a picklist field.

A. True
B. False

Ans: A

[259] With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account.

A. True
B. False

Ans : A

[260] The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?

A. Total Amount of Opportunities / Expected Revenue
B. Amount of Won Opportunities / Budgeted Cost
C. Expected Revenue / Budgeted Cost
D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

Ans : D

[261]You can use standard reports when creating

A. True
B. False

Ans : B

[262]The difference between an opportunity record type and a sales process is:

A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields

Ans: A

[263] An S-Control may be used in all of the following ways EXCEPT:

A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard

Ans : D

[264] Assets are related to which of the following sets of objects?

A. Opportunities, Products, Cases, Accounts, and Contacts
B. Products, Cases, Accounts, and Contacts
C. Cases, Contracts, Accounts, and Contacts
D. Opportunities, Cases, and Accounts
E. Opportunity Line Items, Cases, Accounts, and Contacts

Ans : B

[265] All of the following may be uploaded to the AppExchange Directory EXCEPT:

A. Custom Tabs
B. Custom Fields on Custom Objects
C. Custom Fields on Standard Objects
D. Custom Assignment Rules

Ans : C

[266] Which objects can be customized for history tracking?

A. Solutions, Cases, Leads and Opportunities
B. Cases, Leads, Solutions, Contracts, and Custom Objects
C. Campaigns, Contracts, Custom Objects, and Solutions
D. Opportunities, Leads, and Contracts

Ans : B

[267] Fields hidden using Field Level Security are subject to Data Validation Rules.

A. True
B. False

Ans: B

[268] You have Read Only access to an account, can you add a task or event to the account?

A. True
B. False

Ans : B

[269] Custom Formula fields do Not support which of the following functional expression?

A. Adding multiple records together
B. If/then/else conditional statements
C. Clickable image buttons
D. Combine text strings together

Ans : C

[270] A service portal user may close their cases using Suggested Solutions in the self service portal.

A. True
B. False

Ans: A

[271] Default values are available for standard text fields

A. True
B. False

Ans : B

[272] All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

A. Pipeline reports may include omitted opportunities from the forecast
B. Forecasts may be overridden
C. Pipeline reports may be overridden
D. Opportunity stages may be used to determine the forecast category of an opportunity

Ans : A

[273] Recent Item and Look up Hover Views use the

A. Sidebar
B. Edit Page
C. List Views
D. Related Lists

Ans : A

[274] Name one place where inline Editing is not currently possible.(Choose 2 answers)

A. List Views
B. Related Lists
C. Edit Page
D. All of the above

Ans : A,B

[275] Searches and Filters that take a long time may be cancelled ?

A. True
B. False

Ans : A (By Pressing Esc key)

[276] What information does the Company Profile Hold?

A. Language, Locale, and Time Zone
B. Licenses, Storage and Used Space
C. Fiscal Year
D. Forecasting
E. None of the above

Ans : A,B,C

[277] What information may be updated on the Company Profile?

A. Language, Locale, and Time Zone
B. Fiscal Year
C. Primary Contact and Address Information
D. Forecasting
E. All of the above

Ans : A B C

[278] Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.

A. True
B. False

Ans : A

[279] Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom
fiscal periods based on their financial planning requirements.

A. True
B. False

Ans : A

[280] Forecasting can be used with Custom Fiscal Years

A. True
B. False

Ans : B

[281] Customizable Forecasting must be enabled for use with Custom Fiscal years.

A. True
B. False

Ans : A

[282] Where are active currencies located?

A. Security Control
B. User record (Personal Setup)
C. Company Profile
D. None of the above

Ans : B,C

[283] All the following are Main Setup areas in Salesforce.com EXCEPT?

A. Personal Setup
B. App Setup
C. Data Setup
D. Administration Setup

Ans : C

[284] What does a Profile Control?

A. Access to Application
B. Record Type Access
C. Permissions
D. Data Visibility
E. Hours of IP Address

Ans : A B C E

[285] When are Formula Fields recalculated?

A. Calculated automatically
B. Every 15 Minutes
C. Nightly
D. After Edits / Save

Ans : A

[286] For which objects you have business processes?

A. Lead
B. Opportunity
C. Case
D. Account / Contact
E. Solutions

Ans : A,B,C,E

[287] How many fields (columns) can be displayed on a Customizable Related List?

A. 50
B. 10
C. 25
D. 100

Ans: B

[288] A check box can be a controlling field in a field dependency:

A. True
B. False

Ans : A

[289] You can use a Custom Lookup field to create a relationship between an opportunity and a contact.

A. True
B. False

Ans : A

[290] What determines a unique User Record?

A. User Name
B. Standard Profile
C. Custom Profile
D. User Role

Ans : A

[291] It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.

A. True
B. False

Ans : A

[292] What can a Task do that an Email Alert Cannot do?Choose 2 answers

A. Tasks allow you to track the specific actions you plan to perform or have performed
B. Email Alerts cannot track specific actions.
C. Email Alerts allow you to track the specific actions you plan to perform or have performed
D. Tasks cannot track specific actions

Ans : A , B

[293] What do you need to specify when you schedule a report?

A. You need user with Marketing Profile to “Schedule Reports”
B. You need user permission to “Schedule Reports”
C. You need user to have a Manager Role
D. Click Run Report and choose Schedule Future Runs... from the drop-down button.

Ans : D

[294] In order to Enable Territory Management you should have:

A. Standard Profile
B. Customizable Forecasting
C. Enable Forecasting
D. All of the above

Ans : B

[295] What is a Managed Package?

A. A managed package is a collection of application components that are posted as a unit on AppExchange
B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
C. Allows the system Administrator to modify the application
D. Managed packages do not include locked components and cannot be upgraded

Ans: A B

[296] Where will a Campaign associated with a Lead be visible? Choose 2 answers

A. Campaign Related List
B. Campaign History Report
C. Lead History Report
D. Opportunity Related List

Ans: B C

[297] To rename a Standard Field, where do you make the changes?

A. On Standard a Profile
B. On a Page Layout
C. Manually change on the Object
D. All of the above

Ans : C

[298] What needs to be specified to schedule a Report?

A. Objects
B. Date Range
C. Location
D. Frequency

ANs : C,D

[299] Which of the following does Salesforce CRM provide for restricting login access to the application?Choose 3 answers

A. Profile-based IP restrictions
B. Organization-wide IP restrictions
C. Profile-based login hour restrictions
D. Organization-wide login hour restrictions

Ans : A B C

[300] Which of the following is a standard Profile

A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager

Ans : B D

Salesforce Certification Admin Q&A full

2011-08-27T00:00:00.001-07:00

ADM 201 Certification Q&A

Salesforce ADM 201 Spring 19 Q&A (Set 1)

Salesforce ADM 201 Spring 19 Q&A (Set 2)

Salesforce ADM 201 Spring 19 Q&A (Set 3)

Salesforce Additional Topics:

Reporting Criteria Functions

Salesforce Connector for Excel

Chatter Takes a Starring Role with Cloud 2 and the New ChatterExchange

Salesforce ADM 201 Spring 19 Q & A (Set 2)

2011-08-12T02:42:00.000-07:00

[101] What of the following statements is True?

A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed

Ans : A

[102] Recent Items use the?

A. Edit Pagelayout
B. Detail Pagelayout
C. Sidebar
D. Related List

Ans : C

[103] _________ are words or short phrases that users can associate with most Salesforce.com records to describe
and organize their data in a personalized way?

A. Views
B. Tags
C. Dashboards
D. Home Pagelayout
E. Apps

Ans : B

[104] What happens when a user clicks on the Create New Apps option present in the List of Apps section?

A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above

Ans : C

[105] __________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.

A. Application
B. Object
C. Workflow Rules
D. Packages
E. Visual Force Page

Ans : D

[106] You can set the Tab as a Landing Tab while creating the Tab for the Object?

A. True
B. False

Ans : B

[107] Which is the new type of Dashboard Chart to make entry in Spring’11 Release?

A. Waterfall Chart
B. Organization Chart
C. Scatter
D. Gauge
E. Metric

Ans : C

[108] Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point?

A. Manual Sharing
B. Criteria based sharing Rules
C. OWD
D. None of the Above

Ans : B

[109] In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:-

A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition

Ans : C

5 dynamic dashboards for Enterprise Edition
10 for Unlimited Edition
3 Developer Edition.

To create, edit, and delete dynamic dashboards: “Run Reports” AND “Manage Dynamic Dashboards”

[110] Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?

A. Insert, Update
B. Insert, Delete
C. Insert, Undelete
D. Update, Undelete
E. Insert, Update, Delete

Ans : B

[111] You can share the Dashboard components snapshot with everyone in the Company with chatter?

A. No, we cannot share with the company
B. No, we cannot share with people who do not have access to the dashbaord
C. Yes we can share, but only people having access to dashboard will be able to see the data
D. Yes and everyone will be able to see it regardless of access to dashboard

Ans : D

[112] Inline Editing is available in visual force pages?

A. True
B. False

Ans : A

[113] With Spring’11 release now you can have Photos in Dashboard components?

A. No
B. Yes but only in Tables
C. Yes in every type of Chart

Ans : B

[114] Which of the following are new features on Chatter tab?

A. Like
B. @Mention
C. Live Updates
D. All of the Above

Ans : D

[115] Which of the following is the new workflow feature of Spring’11 Release?

A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages

Ans : B

[116] Field Sets works on both Standard as well as Custom Objects?

A. True
B. False

Ans : A

[117] Which combination of objects is available when creating a custom report type for Chatter reports?

A. Opportunities, Followers, User Feed
B. Accounts, User Feed, Comments
C. Users, User Feed, Comments
D. Chatter Groups, Members

Ans : C,D

[118] Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

A. Local
B. Time Zone
C. Language
D. Default Currency

Ans : D

[119] Where do you go to create a List View so that you can see it on the Console, under the Accounts object?

A. Create a list view on the Console
B. Create a list view on Accounts
C. Create a list view on Contacts
D. Create a field on the Console

Ans : B

[120] Which of the following statements are true about Data Validation?

A. Validation rules apply to all new and updated records for an object.
B. Validation rules can update fields which are not included in a page layout.
C. Validation rules can referrence fields which are not included in a page layout.
D. If an error message is not set, a default message will be prompted instead.
E. All of the above.
F. None of the Above.

Ans : A,C

[121] Which type(s) of file(s) is accessible through Content?

A. Audio Files.
B. PPT and Video files only.
C. Salesforce CRM Content can include all file types.
D. Files attached to a Chatter profile post.
E. Video Files.
F. Microsoft® PowerPoint presentations.

Ans : C

[122] What is parallel approval Routing?

A. When you can mass assign your locked records to users in your same Role
B. The ability to send approval requests to yourself multiple times, so you can approve a record
C. The ability to take back approval requests once you have sent them
D. The ability to send approval requests to multiple approvers in a single step

Ans : D (confusion related to this Question)

[123] Chatter Desktop is not available in which Salesforce Edition?

A. Free Edition
B. Group
C. Professional
D. Developer
E. Enterprise,
F. Contact Manager

Ans : A

[124] The account owner, opportunity owners, and case owners may or may not be the same user.

Ans : True

[125] Which file types can you use when exporting reports?

A. You can not export a report. You can only email it.
B. Comma Delimited (.csv)
C. Excel (.xls)
D. PDF

Ans: B,C

[126] A Standard profile that has Standard User Permissions and can manage published solutions and solution categories

A. Marketing Profile
B. Contract Manager
C. System Administrator
D. Marketing User
E. Solution Manager

Ans : E

[127] Which of the following are setting options for the User Interface?

A. Enable Collapsible Sections
B. Show Quick Create
C. Show customer Sidebar Components on All Pages
D. Transfer all Open Opportunities
E. Enable Drag-and-drop scheduling on List Views

Ans : A,B,C,E

[128] The Report Builder is different from the Report Wizard.

Ans : True

[129] Salesforce.com archives older activities according to which of the following conditions:

A. Closed Events 180 days old
B. Events with a due date greater than 365 days old
C. Open tasks with a due date greater than 365 days old
D. Closed tasks with a due date greater than 365 days old
E. Closed tasks without a due date that were created more than 365 days ago

Ans :BCE

[130] IF(ISPICKVAL(picklist_field)) has the same output as:

A. VAL(picklist_field)
B. CASE(picklist_field)
C. CASE("picklist_field")
D. Picklist_field(VALUE)

Ans : B

[131] At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

True

[132] Is identity confirmation necessary if a user's IP address is known and browser cookie exists?

True / False

Ans :False

[133] What is the maximum number of records to be printed in the Printable View of a list view?

A. 2000
B. 100
C. 1000
D. 200

Ans : C

[134] Are custom object reports accessible when you add a custom object tab?

A. Yes
B. No
C. Only if the Object is not related to any other object

Ans : B

[135] What is not found on a Company Profile?

A. Language, Locale, and Time Zone
B. Profiles
C. Licenses
D. Storage and Used Space
E. Manage Currencies
F. Fiscal Years

Ans : B

[136] Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in
the report wizard but not in report builder.

Ans : False

[137] A Profile is a collection of settings and permissions that determine what the user can do with records they have
access to and how they view those records.

Ans : True

[138] When are data Validation Rules enforced?

A. Upon opening the record
B. Upon closing the record
C. Upon editing a field
D. Upon saving a record

Ans : D

[139] System Administrators have this permission by default.

A. None of these
B. Report Wizard
C. Report Builder
D. Both Report Wizard and Report builder

Ans : C

[140] The Salesforce Console is an example of what?

0. API
1. Third Party Web integration/Application
2.UI
3. Java Script

Ans : 2

[141] What is the click path to enable Enhance Profile Management?

0. Setup | Customize | User Interface
1. Setup | Manage Users | Profiles
2. Setup | Profiles | Customize

Ans : 0

[142] Custom formula fields can reference other custom formula fields including themselves.

Ans : False

[143] You must run the report before you can print or export it because the Printable View and Export details buttons are not availabe in the report builder.

Ans : True

[144] Which Salesforce editions provide option for customizing profiles?

0. All Editions
1. Unlimited, Developer and Enterprise Editions
2. Professional, Unlimited, and Developer Editions
3. Enterprise, Unlimited, and Developer Editions
4. All except Group Edition
5. All except Professional Edition

Ans : 1 3

[145] How many profiles can load in a single list view with Enhanced Profile Management enabled?

A. 300
B. 500
C. 200
D. 1000

Ans : C

[146] What is the maximum number of condition higlighting per report?

Ans : 3

[147] Which is a capability of the new Service Cloud console?

A. It provides data visibility by combining a list view and related records on one screen.
B. It allows agents to view key record information in the highlights panel.
C. It preserves the context of calls using primary tabs and subtabs.
D. It allows access to data by opening each record in a new window.
E. It allows agents to take notes in an interaction log while in a call.

Ans : A,B,E

[148] User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?

A. User A
B. The designated workflow user
C. The default workflow user
D. The last user to modify the record prior to User A

Ans : A

[149] How does Locale settings affect your exported CSV file?

A. It doesn't affect anything.
B. It determines the delimiter.
C. It determines the encoding.
D. It determines the encryption.

Ans : B

[150] What are two sources from which cases can be created.

A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Connect for Outlook

Ans : C,D

[151] Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?

0. Summary
1. Matrix
2. Tabular

Ans : 1

[152] Every profile, including profiles associated with Customer Portal users must have at least one visible app.

Ans : False

[153] Which statements are true about Cloud Scheduler?

0. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
1. Cloud Scheduler is now enabled by default for all organizations.
2. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
3. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.
4. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

Ans : 1 2 4

[154] Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

Ans : False

[155] What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

0. The account and contact will automatically be overwritten.
1. A new account and contact will be created with different Salesforce ID.
2. You can choose to update the existing account and contact.
3. The records will automattically update.
4. The conversion will fail.

Ans : 2

[156] You can not use the browser's print function to print reports.

Ans : False

[157] This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions
across multiple channels, including Web self-service and live agent support

A. Ideas
B. Community
C. None of the Above
D. Sales Cloud
E. Service Cloud2
F. Sales Cloud2

Ans : E

[158] How many workflow rules can you create per entity?

25

[159] What is the default report format for new reports created in report builder?

0. Summary
1. Tabular
2. Matrix

Ans : 1

[160] Which of the following is part of the Sales Cloud 2.

0. Accounts and Contacts
1. Cases
2. Marketing and Leads
3. Solutions
4. Content Library
5. Opportunities and Quotes

Ans : 0245

[161] Which of the following are standard Salesforce applications?

0. Ideas
1. Campaigns
2. Administration
3. Call Center
4. Sales Center

Ans : 03

[162] What can an administrator customize for the Service Cloud console?

0. Whether the record opens as a primary tab or subtab
1. The fields displayed in the highlights panel
2. The interaction log fields displayed for objects without an Activity History related list
3. Whether the SoftPhone displays in the footer or sidebar
4. The objects displayed in the navigation tab

Ans: 014

[163] Which is a consideration when creating a drill-to-detail dashboard component?

0. The dashboard component type must be a gauge.
1. Drill-to-detail must be enabled on the custom report type.
2. The source report must be stored in the drill-to-detail folder.
3. The source report must be grouped by record name, record owner, or feed post.

Ans : 3

[164] Which can be accessed by a Chatter Free user?

0. People
1. Content
2. Profiles
3. Groups
4. Files
5. Leads

Ans : 0234

[165] This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

0. Lookup Relationship
1. Master-Datail Relationship
2. Master-Detail-Sub detail Relationship

Ans : 0

[166] When you delete a Contact, it's associated Campaign Member record is deleted as well.

True / False

Ans : True

[167] Data Validation rules is not supported in which Salesforce edition?

0. Contact Manager
1. Group
2. Professional
3. Developer
4. Unlimited
5. All Editions are supported

Ans : 5

[168] Identify the true statements about the workflow approval process?

A. When a record is submitted for approval the Admin can edit the record
B. You can forward an email approval request to another email address
C. The approvers delegate can also approve a request
D. Approvers can view an approval request from their home page
E. Approvers can only access an approval page from the application

Ans :

[169] Printable View does not Save all the report formatting.

Ans : False

[170] Which data can be synched using the new Salesforce for Outlook?

0. Custom objects
1. Events
2. Leads
3. Contacts

Ans : 13

[171] Time-dependent workflow will not work with which type of workflow evaluation criteria?

0. Only when a Record is created
1. Every time a Record is created or edited
2. Every kind of workflow evaluation criteria
3. When a Record is edited and it didnt previously meet the rule criteria

Ans : 1

[172] Up to 25 custom lookup fields can be defined per object.

Ans : True

[173] Spring \'11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for
controlling access to Chatter Desktop in your organization.

True / false

Ans : True

[174] Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.

Ans : False

Note: Record Locking is a process of preventing users from editing a record regardless of field level security / sharing settings

[175] Can a Standard User Profile import members into a campaign?

0. Yes.
1. No.
2. Only if they have "Import Campaign Members" permission checked.
3. Only if they have "Modify All Data" permission checked.

Ans : 1

[176] The record owner is a user or a queue that has control or rights to a particular data record.

Ans : True

[177] Standard reports are visible through the Reports search.

Ans : False

[178] A System Administrator can edit a profile to:

0. Prevent a user from viewing custom tabs
1. Prevent the use of Mass email
2. Deny a user access to other users leads

The correct answer is 01

[179] What is a Dashboard made of?

1. Tables
2. Summary Reports
3. Charts
0. Gauges

Ans : 013

[179] What is one advantage of Salesforce CRM?

0. Companies can seamlessly integrate their servers to Salesforce database for faster performance.
1. Companies only need to maintain a compatible browser and a reliable internet connection.
2. In house Servers can be acquired cheaper than normal
3. None of the above
4. All of the above

Ans : 1

[180] Mail Merge is available in which Salesforce Editions?

0. All except Professional
1. Professional and Enterprise
2. Professional, Developer and Enterprise
3. Enterprise and Developer only
4. Developer, Enterprise and Unlimited only
5. All editions

Ans : 5

[181] If the System Administrator set a user to create only a certain record type, this user's ability to view
other record types is affected.

Ans : False

[182] What is the maximum number of values you can have in a picklist?

0. 500
1. 250
2. 600
3. 1000
4. 2000

Ans : 3

[183] When converting a lead, what values are transferred to the opportunity?

0. Amount = Lead Amount
1. Close Date = Today
2. Close Date = Last day in fiscal quarter
3. Stage = First stage in list

Ans : 23

[184] What is the maximum of time triggers per Workflow Rule?

10

[185] Salesforce is which of the following

A. Salesforce Automation
B. Marketing Management
C. Customer Support Management
D. Campaign Management

Ans : A B C

[186] Which of the following relationships are correct?

a. Lead, Contacts, and Opportunities can be associated to only one Campaign
b. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
c. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign

Ans : b

[187] A Workflow Approval process may be used for all of the following objects EXCEPT:

a. Opportunity
b. Users
c. Assets
d. Contracts

Ans : b

[188] Which of the following features is not available in Professional Edition?

a. Big Deal Alert
b. Workflow
c. Account Sharing Rules
d. Multi-Currency

Ans : b

[189] The formula editor may be used all of the following places EXCEPT

a. S-Control
b. Formula Field
c. Default values on Standard Fields

Ans: c

[190] If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

a. True
b. False

Ans : b

[191] Steps to install an app in AppExcahnge?

Login --> Examine App --> Configure Security --> Customize --> Deploy

[192] A Workflow rule can only be triggered when a record is created.

A. True
B. False

Ans : A

[193] Which of the following fields CAN NOT be a controlling field for Dependent Picklists

A. Standard Picklist
B. Custom Picklist
C. Custom Multi-Select Picklist
D. Standard Checkbox
E. Custom Checkbox

Ans : C

[194] When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

A. True
B. False

Ans : A

[195] To make a field required, which of the following is used) (Pick the best possible answer)

A. Page Layout
B. Field Level Security
C. Profile
D. Both Page Layout and Field Level Security

Ans : A

[196] What type of information can NOT be shown with an S-Control Dashboard component?

A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data

Ans : B

[197] A new list view can be created from within the console

A. True
B. False

Ans : B

[198] All of the following are default Account record types- with Client Management EXCEPT:

A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default

Ans : D

[199] You must be a user of salesforce.com in order to Receive an email notification in the case escalation process

A. True
B. False

Ans : B

[200] If a lead is converted without a value in the company field, what happens?

A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
D. Nothing

Ans: B

Reporting Criteria Functions

2011-08-09T06:50:00.000-07:00

This blog post should help out all those Salesforce users out there who create reports based on custom dates and would like to learn of a few simple functions that can be used as criteria. These functions are not documented anywhere and I only found out about them after I raised a call with the Salesforce helpdesk.

When building a report, by default Salesforce offers you a dropdown list with a considerable amount of date range options eg. Current Financial year, last 120 days, last week, this month etc. The choice is substantial but sometimes it's not flexible enough. Last time one of my users asked me for a report showing data for the next twelve months from the run date of the report. That is not a criterion provided by default by Salesforce in the dropdown list, but nowhere is it explained that the criteria in the dropdown list can actually be entered manually in the Advanced Filters and modified for your own use.

You will need to clear the Duration field, so that it is not used, and in the Advanced Filters section you add the range that you want. Here are the functions and a few examples of how each can be used :

NEXT n DAYS eg. (On an Opportunity report) Close Date equals NEXT 365 days - select all opportunities where Close Date falls within the next year from when the report is run.
LAST n DAYS, eg. (On an Opportunity report) Close date equals LAST 365 days - select all opportunities where Close Date falls within the last year from when the report is run.

Please note that 365 is just a number I picked to show an example of how you can display data for the previous/next 12 months. You can put in any number.

Some of the other functions in the Dropdown list can also be entered manually in the Advanced Filters section. Eg. THIS WEEK, TODAY, YESTERDAY, TOMORROW, LAST WEEK, NEXT WEEK, THIS YEAR, NEXT YEAR, and LAST YEAR.

Salesforce ADM 201 Spring 19 Q&A (Set 1)

2011-08-09T03:45:00.000-07:00

[1] Which of these is NOT a Standard SalesForce.com Profile?

A. Marketing User
B. Sales User
C. Contract Manager
D. Solution Manager

Ans : B

[2] Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?

A) Yes
B) No

Ans : A) Yes

[3] On Lead Conversion a Lead Object Custom field cannot be mapped to Which Object custom field?

A) Account
B) Contacts
C) Case
D) Opportunity

Ans : C) Case

[4] Dashboards can be created by using Standard Reports as Source Reports?

A) True
B) False

Ans : B) False

[5] Which tool should be used to Import more then 65000 records in Salesforce.com?

A) SFDC Import Wizard
B) Data Loader

Ans : B) Data Loader

[6] Which of the following is NOT a Standard Salesforce.com Functionality?

A) Email to Lead
B) Email to Case
C) Web to Lead
D) Web to case

Ans : A) Email to Lead

[7] Which of the following is Not a Mandatory Field while creating a User Record?

A) Profile
B) Role
C) Alias
D) Community Nickname

Ans : B) Role

[8] A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?

A) User is automatically Logged Out
B) User keeps working continuously without any issues
C) User is asked in a Popup window if he would like to extend his session
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Ans : D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

[9] What is the Impact on a User of the Organization level Locale Changes?

A) The default Locale of the user is also set to the new Organization Level locale
B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale
C) No Impact on the User as he keeps using his own default Locale
D) From a new session, user will see everything in the New Organization Locale

Ans : C) No Impact on the User as he keeps using his own default Locale

[10] API’s are not available for use in which Salesforce.com edition?

A) Developer Edition
B) Professional edition
C) Enterprise Edition
D) Unlimited edition

Ans : B) Professional edition

[11] Which Feature is not available in Salesforce.com ?

A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges

Ans : C. Organization based Login Hours

[12] For how many days deleted records are kept in the Recycle Bin?

A. 15
B. 30
C. 45
D. 60

Ans : B. 30

[13] Which of the following is the best way to make the Field Mandatory for everyone?

A. Page Layout
B. Validation Rule
C. Roles & Profiles
D. Field Level Security

Ans : D. Field Level Security

[14] Which of the following is not a Standard Salesforce.com Application?

A. Service
B. Sales
C. Call Center
D. Community
E. Marketing

Ans : A. Service

[15] Which of the field types cannot be used as an External Id?

A. Text Field
B. Number Field
C. Picklist Field
D. Email Id Field

Ans : C. Picklist Field

[16] Which of the following cannot be on the controlling side of the Dependent Picklist?

A. Checkbox
B. Custom Picklist
C. Standard Picklist
D. Multi Select Picklist

Ans : D. Multi Select Picklist

[17] Do Validation rules get enforced on the Lead Conversion?

A. Yes
B. No

Ans : B. No

[18] On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?

A. Blank
B. Today ()
C. Last Day of Current Quarter
D. Last Day of Current Month
E. Last Day of Current Year

Ans : C. Last Day of Current Quarter

[19] Which of the following profile permissions will enables the User to edit any record, regardless of the
Sharing Model?

A. Customize Application
B. View Setup and Configuration
C. View All Data
D. Modify All Data
E. None of the Above

Ans : D. Modify All Data

[20]Can an administrator change the profile settings of the Standard Solution Manager profile?

A. Yes
B. No
C. Depends on the Setting of the Administrator profile

Ans : B. No

[21] Queues cannot be created on which Object in salesforce.com?

A. Lead
B. Case
C. Account
D. Custom Object

Ans : C. Account

[22] Which of the following is not a valid business process in Salesforce.com?

A. Sales Processes
B. Marketing Process
C. Lead Processes
D. Support Processes
E. Solution Processes

Ans : B. Marketing Process

[23] What is the significance of Primary Master – Detail Relationship in a Junction Object?

A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Master Object
C. No such Significance
D. Both A & B

Ans :D. Both A & B

[24] What happens when you delete an object that is related to a junction object by a lookup relationship?

A. The junction object is deleted
B. The related fields in the junction object is deleted
C. The master records are deleted
D. The intersection object is deleted

Ans : B

[25] Can the User Records be permanently deleted from the Salesforce.com?

A. Yes
B. No
C. Depends on Profile Settings of the Administrator
D. User Records can be archived so that they are available on request

Ans : B. No

[26] Which of the following objects cannot be imported via the Salesforce.com Import Wizard?

A. Leads
B. Accounts
C. Opportunities
D. Solutions

Ans : C. Opportunities

[27] Salesforce.com record Id’s are Identical in?

A. Production and Config Only Sandbox
B. Production and Developer Sandbox
C. Production and Full Copy Sandbox
D. Record Id’s are always different in different environment

Ans : C. Production and Full Copy Sandbox

[28] A custom field is made Read only from the Field level security and Required from Page layout. The Field will be

A. Read Only for the User
B. Required for the User
C. Throws an error and don’t allow to make Read only field Mandatory from page layout
D. User is given a choice in a pop up window

Ans : A. Read Only for the User

[29] Which of the following is not a Roll Up summary field operation?

A. SUM
B. MAX
C. MIN
D. Count
E. Average

Ans : E

[30] How many fields can be enabled for tracking on a custom Object?

A. 10
B. 20
C. 30
D. 40
E. None of the Above

Ans : B

[31] Which of the following is not part of the Profile?

A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles

Ans : E

[32] How many Custom Summary Formula Fields are allowed on a single Report?

A. 5
B. 10
C. 15
D. 20
E. No Limit

Ans : A

[33] Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

A. Yes
B. No

Ans : A

[34] Which of the following is not an available function in the Formula Fields?

A. HyperLink
B. Substitute
C. RPad
D. Vlookup

Ans : D

[35] Which of the following cannot be used as a source report for the Analytical Snap Shot?

A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used

Ans : C

[36] Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?

A. Import Wizard
B. Data Loader
C. Any one of A or B
D. None of A or B

Ans : A

[37] All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?

A. True
B. False

Ans : A

[38] How many custom fields can be created on an object in an unlimited Edition?

A. 100
B. 200
C. 800
D. Unlimited Fields

Ans : C

[39] Which Type of Reports can't be used to create groups of data or charts?

A. Tabular
B. Summary
C. Matrix
D. None of the Above

Ans : A

[40] How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?

A. 10
B. 20
C. 30
D. No restriction on no. of Fields

Ans : A

[41] A sales team is a set of users that normally work together on _________ ?

A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases

Ans : C

[42] Which feature in SFDC combines a list view and related records into one screen with different frames
so that users have all the information they need when interacting with Salesforce.com?

A. Accounts
B. Asset
C. Console
D.Call Center
E. Campaign

Ans : C

[43] On which OWD sharing defaults the Sharing Rules can’t be defined?

A. OWD is Private
B. OWD is Public Read Only
C. OWD is Public Read Write
D. Sharing rules can be created on any of the above

Ans : C

[44] What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?

A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise

Ans : B

[45] Account team is a set of users that normally work together on _________?

A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases

Ans : A

[46] Conditional highlighting can not be used for?

A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the Above

Ans : A

You can use conditional highlighting for summary and matrix report only

A. True
B. False

Ans: A

[47] Which of the following is an automated process your organization can use to approve records in Salesforce.com?

A. Validation Process
B. Approval Process
C. Workflow Rules
D. Record Types

Ans : B

[48] Which of the following Email Template cannot be used to send a mass email?

A. Text
B. HTML with Letterhead
C. Custom HTML
D. Visualforce

Ans : D

[49] Which of the following object does not support the Business process?

A. Lead
B. Account
C. Opportunity
D. Case
E. Solution

Ans : B

Which of the following does not need business process?

a. Leads
b. Opportunities
c. Contacts
d. Cases

Ans : c

[50] In which of the following edition you can create a Managed Package?

A. Professional Edition
B. Full Test Sandbox
C. Developer Edition
D. Unlimited Edition
E. Enterprise Edition

Ans : C

[51] Can a user restrict access with the help of the sharing rules?

A. Yes
B. No

Ans : B

[52] Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?

A. Yes
B. No

Ans : A

[53] With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.

A. True
B. False

Ans : A

[54] An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the
probability subsequently goes higher to 85%.

A. Yes
B. No
C. Depends on the Settings

Ans : B

[55] Which of the following types of packages can be upgraded?

A. Managed Packages
B. Unmanaged Packages
C. Both A & B
D. None of the Above

Ans : A

[56] Which of the following feature allows you to send an email when an opportunity reaches a threshold value?

A. Validation Rule
B. Big Deal Alert
C. Opportunity Alert
D. Big Ticket Email

Ans: B

[57] Conditional Highlighting only applies to the first summary field column in the table?

A. True
B. False

Ans : A

[58] Unmanaged packages do not include locked components but can be upgraded?

A. True
B. False

Ans : B

[59] Auto Response rules work on which objects?

A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases

Ans : A

[60] Escalation rules only run during the business hours with which they are associated?

A. True
B. False

Ans : A

[61] Customizable Forecasting is a prerequisite in order to enable territory management?

A. True
B. False

Ans : A

[62] Running User concept in Dashboard allows users to view Data which normally they can not view?

A. True
B. False

Ans : A

[63] Can a user create his or her own Default Sales Team?

A. Yes
B. No

Ans : A

[64] How many ranges can be defined in the case of a Conditional Highlighting?

A. 2
B. 3
C. 4
D. 5

Ans : B

[65] When are the formula fields Re - Calculated?

A. Every 15 minutes
B. Every time they are seen
C. After every DML Operation
D. Admin can set the time of Refresh

Ans : B

[66] How do you find out that the Approval Process is edited?

A. Last Modified By Field
B. Audit trail
C. History Record on Approval page layout
D. All of the Above

Ans : D

[67] How many Solution records can be imported via Import Wizard?

A. 500
B. 5,000
C. 50,000
D. Solution Records cannot be imported via Import Wizard

Ans : C

[68] Formatting of report is maintained when it is exported via Printable View?

A. True
B. False

Ans : A

[69] Which one is the following is a salesforce.com definition for a Lead?

A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account

Ans : A

[70] If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin

A. True
B. False

Ans : A

[71] On which of these areas Data Validation rules are enforced but no feedback is given to users?

A. Lead Convert
B. Record Merger
C. Web-TO-Case
D. SalesForce Mobile
E. Self Service Portal

Ans: C

[72] What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO,
functional role of CFO, or reports to the CFO?

1) Title equals CFO
2) Functional Role equals CFO
3) Reports To equals CFO
4) Contact Owner contains Poo

A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4

Ans : A. (1 OR 2 OR 3) AND 4

[73] How many User records can be imported via Import Wizard?

A. 500
B. 5,000
C. 50,000
D. User Records cannot be imported via Import Wizard

Ans : D

[74] Which of the following is true about Page layouts?

A. Control the layout and organization of detail and edit pages
B. Control which fields, related lists, and custom links users see, on detail and edit pages only
C. Control which standard and custom buttons display on detail pages and related lists
D. Determine whether fields are visible, read only, or required, on detail and edit pages only
E. All of the Above

Ans : E

[75] To email a report to other users, the report must be in a public folder with access granted to the other users?

A. True
B. False

Ans : A

[76] When a field is deleted from the pagelayout, does it is also deleted from the Object?

A. Yes
B. No

Ans : B

[77] When you insert a record using the API, Do Validation rules are expected?

A. Yes
B. No

Ans: A

[78] Scheduled reports run in the time zone of the user who schedules the report.

A. True
B. False

Ans : A

[79] Reports show only the information you can access where as Dashboards show information which you even cannot access.

A. True
B. False

Ans : A

[80] Which of the following are not controlled by the Page layouts?

A. Custom Fields
B. Sections
C. Related List
D. Custom Button
E. Validation Rule Error message

Ans : E

[81] If a field is visible in the search layout but hidden for certain users via the field-level security settings then which
of the following statement is true?

A. The field-level security overrides the search layout and the field will be hidden for all users
B. The field will still be visible in search layout to all the users
C. The field-level security overrides the search layout and the field will be hidden for those users
D. None of the above

Ans : C

[82] If a Report is run which returns 20,000 records then

A. All 20K records are displayed in the UI
B. First 2K records are displayed in the UI
C. 10 Reports each having 2K records are created
D. Report Fails and an error is reported

Ans : B

[83] On deleting a Tab from an Application ____

A. Deletes the Tab from Salesforce.com
B. Deletes the tab from that Application
C. Deletes that particular Object of whose Tab is deleted
D. All of the Above

Ans : B

[84] Which one is the following is a salesforce.com definition for an opportunity?

A. Any person, organization or company that may be interested in your products and services, not yet customers
B. An organization, individual or company involved with your business such as customers, competitors and partners
C. Any potential revenue-generating event i.e. “sales deal”
D. Any individual or influencer associated with an account

Ans : C

[85] Which of the following make a User record Unique?

A. Profile
B. Email Id
C. Username
D. Role

Ans : C

[86] Which of the following is NOT controlled by the Page Layout?

A. How detail and edit pages are organized
B. Field properties like visible, read-only and required
C. Controlling which fields, related lists, and Custom Links users sees
D. Page section customizations
E. Rollup summary

Ans : E

[87] What does the dashboard snapshot on the Home Page display?

A. Only the dashboard determined by the System Administrator
B. You cannot display a dashboard on the Home Page
C. The first two rows of any of your available dashboards
D. The first row of any available dashboards
E. The Complete Dashboard set by the User himself

Ans : D

[88] Which of the following can NOT be used to customize your Home Page

A. Company logo (Image)
B. Dashboard Snapshot
C. Custom Links
D. Custom Formula Field

Ans : D

[89] Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?

A. True
B. False

Ans : A

[90] Customer Portal users can view the tags section of a page, if it is included in a page layout.

A. True
B. False

Ans : B

[91] If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?

A. True
B. False

Ans : A

[92] It is possible for an Account to be part of multiple Territories?

A. Yes
B. No

Ans : A

[93] Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends
an email from the case record?

A. True
B. False

Ans : B

[94] Is it possible to have Sidebar search enabled with Global Search?

A. Yes
B. No

Ans : B

[95] Is it possible to report on the converted Leads?

A. Yes
B. No

Ans : A

[96] The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign
designated as the primary campaign source?

A. True
B. False

Ans : A

[97] Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?

A. True
B. False

Ans : B

[98] For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.

A. True
B. False

Ans : A

[99] Will two different users get the same search results on searching for a common keyword?

A. Yes
B. No

Ans : B

[100] Are Tags searchable from standard Search component?

A. Yes
B. No

Ans : A

Salesforce Connector for Excel

2011-08-05T03:14:00.000-07:00

There is a funky little add-on for Excel that I happen to be quite fond of, mostly because of the ease with which you can modify Salesforce data. It's called the Sforce Connector for Excel. You can download it here

http://sforce.sourceforge.net/excel/downloads.htm

Please note : in order to use this product you must have Microsoft Excel 2003 or 2007 installed, as well as (very important) the Microsoft Office toolkit, the link to which you can find in the link provided above.

I used this tool extensively back in 2007 when we were initially migrating data into Salesforce. Two years later I find myself going back to it to do some data cleaning. Back then we used Office 2003 and although I had a few teething problems with getting Connector to work, it eventually worked like clockwork and helped me do tons of stuff. This month I tried to install it on my Office 2007 and I have to stay I went in for the task with the sinking feeling that Connector was not supported on this platform, so when I started getting the first error messages, I quickly gave up.

Having found the courage to make a further attempt, this morning I tried to understand what the problem was. I tried installing it on my home computer and lo and behold, it worked first time round. On my work computer I was getting a myriad of messages so I did what is apparently the best solution in the case of the Connector. Remove everything and start again. So I removed the add-on from Excel options, I removed the toolbar, and added the xla again, and know what? Yep, you guessed, it worked. How brilliant am I !

In conclusion, if you're looking at a solution to your Sforce Connector for Excel installation dilemmas, look no further! Remove and re-install. Keep doing this until the bloomin' add-on starts working :)

At least I can confirm that Sforce Connector for Excel indeed works on Microsoft Office 2007. Now off to do some more data cleaning !

Chatter Takes a Starring Role with Cloud 2 and the New ChatterExchange

2011-02-18T03:23:00.000-08:00

The future of business applications is upon us. It’s a world where your data comes alive, those who log into your applications are people, not just users, your team’s past work is leveraged into future solutions and even proactively fed to those who need it, and you truly collaborate with not just your direct coworkers, but people from across the company in a way never before possible. This world is Cloud 2 and it’s not imaginary; it’s the reality that 100+ companies, 3,800+ developers, and Salesforce themselves have been experiencing for the past two months. What makes this future possible is Chatter. It’s the game changer that is quickly becoming the best thing Salesforce has ever developed and will be available to all paid editions of Salesforce sometime this year.

What makes Chatter revolutionary though? Aren’t business apps working just fine the way they are today in small and large organizations alike? Isn’t email collaboration enough? Aren’t portals and knowledge management systems and content repositories and legacy, home-grown apps cutting it? The fundamental ingredient those systems lack is context. On their own, they accomplish something important, but they tend to live in their own disconnected worlds. Though integration appliances and services exist, most companies never get to the point of tying it all together. What those applications lack is connecting people together with their ever-changing data, in the midst of their spreadsheets, documents, and collateral, with one tool as a hub for business. That hub is Cloud 2 and whether you use Customer Relationship Management out-of-the-box from Salesforce or you want to create an application that’s the farthest thing from CRM, Cloud 2 is the platform for it all, and the star of the show is Chatter.

So for the quick purpose of definition, what is Chatter? Chatter is a social layer to business applications that fosters effortless collaboration to get your daily work done. It’s built on a secure, trusted, reliable framework that 72,500+ companies are already using today to run their business. Chatter does not require a server, or software, or even some additional licensing from Salesforce. When it’s ready for release, it will be provisioned immediately to all Salesforce customers for rollout when they’re ready.

A new breed of AppExchange

With the introduction of Cloud 2 comes AppExchange 2 and a new section, the ChatterExchange. Introduced today are 20 Chatter applications built by Salesforce partners like Appirio, Echosign, FinancialForce.com, Genius.com, ServiceMax, and more. These new apps leverage the power of Chatter’s social layer, using profiles, status updates, and real time feeds to extend their apps directly in front of business users, right in the context of their work. Add to that 15+ more Force.com Labs apps created by the developer community and this amounts to a fantastic start to a new realm of business collaboration. Not only will Chatter be utilized with core CRM functionality, but the ChatterExchange will extend it beyond what many of us even imagine today. Check out the screenshots and video below for some idea of these new ChatterExchange apps and watch the live Cloudforce 2 presentation on April 8 for live demos.

The emphasis on service

You may recall that in 2009, Salesforce put a big emphasis on the fastest growing segment of their business, Service and Support. With the release of Service Cloud 2, we saw how companies could now monitor their brand via Twitter within Salesforce, look to the wisdom of crowds with a solution like Answers, and build public and private knowledgebases that bring solutions to consumers where they tend to look first, the Internet.

Today, Salesforce is expanding the private beta of Chatter from 100 to 500 customers, of which 250 use Service Cloud 2. Early indications from the first beta customers have been overwhelmingly positive in regards to not only the ease of Chatter’s use, but also in improving overall communications and collaboration.

So what will Chatter do to push the Service Cloud envelope? Picture this. A service rep is having trouble reproducing a problem reported by their customer. In the past, escalating that case only notified the rep’s manager so they would help assign more resources to the issue. With Chatter, that escalation can automatically add the product manager, a technical lead, two subject matter experts, and the rep’s manager as followers of the case and notify them with what’s going on. They’re given a link directly back into the case and they begin resolving it with full visibility to what’s going on within that case via the Chatter feed. Soon the issue is resolved and instead of a slew of emails being typed and sent manually, outside of the context of that case, now everyone is kept in the loop with Chatter. It’s automated, it’s in context, it involved the right people.

I worked in support for an enterprise software company for nine years and I can only imagine how a tool like Chatter could have cut down on our call times, increased quality answers in our knowledgebase, gotten the right people involved with cases early on, eliminated email runaround, and bottom line, led to happier customers and a more profitable bottom line.

To learn more about Cloud 2, be sure to watch the Cloudforce 2 event live from New York Cityon April 8, at 10 AM EST. The event is free and will be offered as a recorded session later as well. If you write your thoughts about Cloud 2 on Twitter, be sure to use the hashtag #cloud2.