Chart Your Course International

Navigator #139 | Finding Your Purpose in Life

2008-07-09T15:51:00.000-04:00

I am a fortunate person. I am happy, satisfied with my life,
and love what I do. I used to think most people were just
like me. But the older I get the more I realize there is a
minority of us who have actually found our purpose. There
is a great majority who are in the middle—content but
stagnant; and finally there are those who are unhappy,
miserable, lost and misguided.

>From the time I was a teenager, I knew what I wanted
to do with my life--the path to my future was clear. Are
you living a purpose driven life? Do you enjoy what you
do? Or are you stuck in a place, a position that does
not allow you to put your talents to work? If you
answered to the positive, this might be a good time to
make a change.

Someone once said, "A rut is a grave with both ends
knocked out." Here is a quick formula I use to help me
find purpose and keep my life on course.

To find your purpose in life you have to use SOAP.

S-Success

Most people waste their life chasing after things they
never can obtain or possess. Know what makes you
successful and pursue it with as much passion and
energy as you possibly can. Success is not about job
security or money—it is about fulfillment and doing
what you enjoy.

O-Opportunity

Most problems in life are disguised as opportunities.
For every problem you encounter there are at least four
or five opportunities that come along with it. Don't be
afraid to try something new—take a risk.

A-Attitude

Humans are the only creatures on earth that can
choose their attitudes—be it positive or negative.
Each morning as you awake, take charge of your
attitude and decide to be positive. Quit being
miserable and bringing others down. Change your
attitude—change your life.

P-Plan

Write down what you are going to do differently, your
goal, or career choice. If you don't write it down—it
will probably never happen.

Start now. There is a great purpose, a fantastic life
waiting for you!

Greg Smith
Lead Navigator and Captain of the Ship

"Twenty years from now you will be more disappointed
by the things that you didn't do than by the ones you
did do. So throw off the bowlines. Sail away from the
safe harbor. Catch the trade winds in your sails. Explore.
Dream. Discover."

--Mark Twain
+++++++++++++++++++++++++++++++++++++++
MOTIVATIONAL MINUTE VIDEO

Greg's latest video, "What Good Managers Do" is
available for viewing.
http://www.chartcourse.com/demovideo.html
++++++++++++++++++++++++++++++++++++++++
DESIGNING AN EFFECTIVE NEW EMPLOYEE
ORIENTATION PROGRAM

Stay tuned for Greg's latest book called, SOS – Strategies
for Onboarding Success. It should be available in the fall.
He will also conduct a webseminar on the same topic.
If you are interested, let us know.
++++++++++++++++++++++++++++++++++++++++
SPECIAL REPORTS AVAILABLE

Visit our website and see what is new.

>Managing Talent and Driving High Performance
>Creating an Effective Incentive Program
>The Interviewing Process: How to Hire Exceptional People
Each and Every Time
>Employers Use Fun to Fight Turnover
>How to Manage Negative Employees
>How to Reduce Absenteeism and Improve Attendance
at Work
>What Good Managers Must Do:
Energizing Performance Toward People, Productivity,
and Profits
>How to Increase Job Satisfaction
>Implementing a Retention Strategy
>Grow Your Business and Drive Traffic to Your Website
Resource Guide
>Icebreakers and Team Building Exercises

Please visit
http://www.chartcourse.com/captainsreports.htm

+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Transforming Workers to Winners

2008-07-05T09:22:00.001-04:00

New article on employee retention

2008-07-05T09:04:00.001-04:00

Tips on employee retention and employee engagement.

http://www.thehrspecialist.com/7865/12_real_Life_proven_ways_to_retain_your_
best_employees.hr?cat=employee_relations&sub_cat=retention

Navigator #138 -- Middle Managers Not Happy

2008-06-19T04:50:00.000-04:00

PERSONAL NOTE FROM THE CAPTAIN

I hope your summer is going well. I will be in Chicago
next week speaking at the National SHRM Conference on
Monday, June 23 at 10:45 – 12:00. If you are attending,
please come by and say hello. I will be signing books at
the SHRM bookstore immediately after my session.

I have added a new feature on my website called the
"Motivational Minute." I will be adding a short video
clip on a special topic from time to time. Take a look
at the first one on my video page.

http://www.chartcourse.com/demovideo.html
===========================================

GROW YOUR BUSINESS
AND DRIVE TRAFFIC TO YOUR WEBSITE
TELESEMINAR -- PART I

Thursday ~ June 26, 2008
3:00-4:00 p.m. EST
60 minutes $59

You don't need to hire an expensive PR firm to grow your
business and get publicity. Learn how to increase sales,
boost exposure, and broadcast your message to your
clients and prospects with just a few clicks on the keyboard.

This teleseminar will help you design a marketing
campaign that will give you maximum exposure
with little or no financial investment. Whether you
are just starting out in business, an entrepreneur, or
a seasoned consultant, these tips and techniques will help
you elevate your credibility and drive new customers to
your website. You don't need a technical background,
and most of these strategies cost little or nothing to
implement. Discover how these ideas and concepts
will take you and your business to the next level.

Register online or by calling 770-860-9464
http://www.chartcourse.com/teleseminar_internet_marketing.html
======================================
SURVEY DATA

HINDERING CREATIVITY

LEGO's Creativity in the Workplace Survey of 200 managers
and executives finds the biggest deterrents to creativity
at work are:

Office politics 45%
Workload 23%
Meetings 22%
Other 10%

Source: Leflein Associates Inc. ~ Ringwood, N. J.

EXECUTIVE PERKS

The Executive Compensation 2007/2008 Survey of 5,300
employers finds 63 percent of organizations offered cell
phones to executives as a perk, and an additional 44
percent provided laptops or home PCs in 2007.

Source: Compdata Surveys ~ Olathe, Kan.

As reported in Human Resource Executive Magazine
======================================
MIDDLE MANAGERS UNHAPPY WITH THEIR
ORGANIZATIONS

A recent survey conducted by Accenture, a global management
consulting, technology services, and outsourcing company,
clearly indicates middle managers the world over are
unhappy with their present organizations. Statistics
revealed 20 percent are completely dissatisfied and 41
percent are somewhat disenchanted with their current
jobs. Satisfaction levels dipped in areas such as Malaysia,
China, Singapore, France, and the United Kingdom,
where a mere 25 percent of middle managers expressed
sincere contentment.

Middle managers were asked to review a list of 10 adjectives,
and select one to describe their organization. The most
popular descriptive word used by 30 percent was "mismanaged."
Very few described their current employers as "successful,
ethical, or intelligent."

The report is based on Accenture's fourth annual survey of
full-time workers who are considered middle managers;
1,413 web-based interviews were conducted with respondents
in the United States, the United Kingdom, France, Spain,
Germany, Australia, China, Singapore, and Malaysia. The
survey was conducted in September 2006 by the International
Communications Research.
======================================
IMPROVE YOUR MANAGEMENT SKILLS

Becoming a good manager is an ongoing process. For those
organizations that are serious about management development,
we encourage you to visit our Supervision Series which
equips supervisors and managers at all levels with the
fundamental skills required to enable individual and team
performance. The Supervision Series has been used globally
by thousands of organizations in all industry segments.
The 12 modules are:

1)Essential Skills of Leadership
2)Delegating
3)Communicating Up
4)Essential Skills of Communicating
5)Developing Performance Goals and Standards
6)Providing Performance Feedback
7)Coaching Job Skills
8)Managing Complaints
9)Effective Discipline
10)Supporting Change
11)Resolving Conflicts
12)Improving Work Habits

Courses are available online, in-house, or we can provide
the facilitator training kits for you to teach the courses
yourself. Licensing and quantity discounts are available.

For more information call Seth or Jan at 770-860-9464.
http://www.chartcourse.com/supervisortrainingprices.html
============================================
SUMMER SALE ~ SAVINGS!

We are putting Greg's "How to Attract, Keep, and Motivate
Your Workforce ToolKit" on sale this month. It includes a
power-packed assortment of some of his best selling books
and audios, and a DVD you can use for training.

This ToolKit has a value of over $220, but is now on sale
for $129. We have a limited quantity available! Order now
before they are gone.

http://www.chartcourse.com/captainsspecialdeals.html
+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Motivational Speaker, Leadership Speaker, keynote speaker: Gregory Smith

2008-06-17T17:43:00.000-04:00

Here is a "Motivational Minute" from Greg Smith

*Navigator #137: Have you ever been lost?

2008-06-04T04:50:00.000-04:00

This issue of the Navigator Newsletter is provided to
you in Pdf. format. Feel free to print it off and forward
to your friends.

I have also included a special audio podcast from one
of my speeches.

http://www.chartcourse.com/Enav-137.html
========================================================
EMAIL HEADACHES

Email has become an unreliable method to communicate
anymore. Spam filters, whitelists, blacklists, blah, blah, blah.
Sad news is on many occasions we don't receive your emails
and visa versa. The email is getting filtered out in
cyberspace somewhere. So, don't think we are ignoring
you. If it is important, we suggest using the phone.
========================================================
Date Change!

GROW YOUR BUSINESS
AND DRIVE TRAFFIC TO YOUR WEBSITE
TELESEMINAR -- PART I

Thursday, June 26, 2008
3:00-4:00 p.m. EST
60 minutes/$59

You don't need to hire an expensive PR firm to grow
your business and get publicity. Learn how to increase
sales, exposure, and broadcast your message to your
clients and prospects with just a few clicks on the
keyboard. This teleseminar will help you design a marketing
campaign that will give you maximum exposure and
credibility with little or no financial investment. Whether you
are just starting out in business, an entrepreneur, or a seasoned
consultant, these tips and techniques will help you
increase sales, elevate your credibility, and drive new
customers to your website. You don't need a technical
background and most of these strategies cost little or
nothing to implement. Discover how these ideas and
concepts will take you and your business to the next level.

http://www.chartcourse.com/teleseminar_internet_marketing.html

+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Happy and Productive Employees

2008-05-20T16:32:00.001-04:00

Please allow me to introduce myself, my name is Amy Trueblood and I am a contributing author to the Awards Network Blog, a single source for information on employee award programs. I posted an entry that cites an article that you wrote about happy employees being more productive employees. (the citation was taken from http://www.salesvantage.com/article/view.php?w=126)

I found your tips to be both relevant and helpful for clients of ours and just wanted to let you know that you may visit http://www.awardsnetwork.com/blog/2008/05/are-happy-employees-better-emp.html to read the article I wrote on the question of whether happy employees are better employees.

Thanks for your insightful information and I look forward to reading more articles from Management Insights in the future for related information.

Best Regards,
~Amy
Amy Trueblood
Account Manager
Awards Network
Phone: 219-324-8055
Toll Free: 877-324-0088
Fax: 219-324-5974

P.S. Sign up for our free Navigator Newsletter
www.chartcourse.com/emailnavnews.htm

Last chance to sign up for Wednesday's teleseminar

2008-05-20T04:50:00.000-04:00

To all Navigator Newsletter subscribers.

Last chance to sign up for this teleseminar.

Creating Great Places To Work
How To Attract, Engage And Retain Your Workforce
Teleseminar

Wednesday
May 21, 2008
3:00-4:30 p.m. EST
90 minutes/$145 per person

No matter what direction the economy is going -- you can't
afford NOT to have a great place to work. Learn how to
attract, retain, and engage your workforce. Discover the
groundwork that builds employee motivation, increases
productivity, and gives people PRIDE in what they do.
Learn how to design employee involvement, reward,
and recognition programs that generate improved
bottom-line results. This session will show managers,
business owners, and human resource professionals
not only how to retain and motivate their most talented
performers, but also how to transform your workplace
into a high-retention culture--saving organizations
countless thousands of dollars. This session is jam
packed with tips, ideas, and easy-to-implement advice
for creating a great place to work.

Call 770-860-9464 or register online:
http://www.chartcourse.com/teleseminar_retention.html
++++++++++++++++++++++++++++++++++++++++++
GROW YOUR BUSINESS
AND DRIVE TRAFFIC TO YOUR WEBSITE
TELESEMINAR -- PART I

Thursday, June 19, 2008
3:00-4:00 p.m. EST
60 minutes/$59

You don't need to hire an expensive PR firm to grow
your business and get publicity. Learn how to increase
sales, exposure, and broadcast your message to your
clients and prospects with just a few clicks on the keyboard.
This teleseminar will help you design a marketing
campaign that will give you maximum exposure and
credibility with little or no financial investment. Whether
you are just starting out in business, an entrepreneur,
or a seasoned consultant, these tips and techniques
will help you increase sales, elevate your credibility, and
drive new customers to your website. You don't need a
technical background and most of these strategies cost
little or nothing to implement. Discover how these ideas
and concepts will take you and your business to the next level.

Call 770-860-9464 or register online:
http://www.chartcourse.com/teleseminar_internet_marketing.html
+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Creating Great Places To Work/Retention Teleseminar

2008-05-14T13:25:00.000-04:00

Time is running out for these two upcoming
teleseminars from Chart Your Course International Inc.

Audio recordings are available for those
who cannot attend.

Creating Great Places To Work
How To Attract, Engage And Retain Your Workforce
Teleseminar

Wednesday
May 21, 2008
3:00-4:30 p.m. EST
90 minutes/$145 per person

No matter what direction the economy is going -- you can't
afford NOT to have a great place to work. Learn how to
attract, retain, and engage your workforce. Discover the
groundwork that builds employee motivation, increases
productivity, and gives people PRIDE in what they do.
Learn how to design employee involvement, reward,
and recognition programs that generate improved
bottom-line results. This session will show managers,
business owners, and human resource professionals
not only how to retain and motivate their most talented
performers, but also how to transform your workplace
into a high-retention culture—saving organizations
countless thousands of dollars. This session is jam
packed with tips, ideas, and easy-to-implement advice
for creating a great place to work.

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Growing Worker Shortage Causing Global Problems

2008-05-06T12:08:00.001-04:00

Reeves: US needs skilled workers
Sun.Star - Philippines
Our society cannot function where all the available skilled worker visas are filled in one day. Employers cannot wait years for priority dates to become ...
See all stories on this topic
Nursing care courses shunned / Survey finds 80% of universities ...
The Daily Yomiuri - Osaka,Japan
Some institutions say they may even stop offering the training courses, making it likely the shortage of skilled carers supporting the nursing care ...
See all stories on this topic
Skilled-worker shortage looms for US
Fort Wayne Journal Gazette - Fort Wayne,IN,USA
By Teresa Watanabe LOS ANGELES – With baby boomers preparing to retire as the best educated and most skilled workforce in US history, a gro

Job Opportunities in Norwalk, Danbury, Yonkers at Stew Leonard's

2008-05-01T13:52:00.000-04:00

Stu Leonard's is a Top 100 Best Place to Work. View their video. Job Opportunities in Norwalk, Danbury, Yonkers at Stew Leonard's

Navigator #136 "Hakuna Matata and Talent Management

2008-05-01T13:44:00.000-04:00

Aminiel,

Thanks so much for your message. I did not realize "Hakuna Matata" was Swahili.

It makes me feel good to hear from my Navigators and my messages have an impact. It encourages me to keep writing.

I wish someday we can meet up in Africa.

In the mean time, best wishes. Please keep in touch.

Best,

Greg

Hello Dr. Smith,

Rest assured that you have great friends in Africa and in the University of Dar es Salaam. I have enjoyed very much to read the Navigator Newsletter even though I have not attended any of the seminars advertised. I have informed the HRM Personnel about you and the seminars that you conduct. The bad side is, we cannot attend from Tanzania. The good part is that, we are following closely the insights from you through the Navigator Newsletter. Keep it up as you aquire the spirit of Hakuna Matata inSwahili, my language, meaning it is peaceful and can be achieved. Indeed, positive thinking makes it.

Regards,

Aminiel

Navigator #136Hakuna Matata and Talent Management

2008-04-30T04:50:00.000-04:00

View newsletter with photographs and in color
http://www.chartcourse.com/Enav-136.html
============================================
TELESEMINAR ~
DESIGNING AN EMPLOYEE RETENTION STRATEGY
Five Steps to Reduce Turnover

Wednesday
May 21, 2008
3:00-4:30 p.m. EST
90 minutes/$145 per person
Register Online

Learn how to create a work environment that attracts,
keeps, and motivates your workforce. Discover why
some employees would rather work for a good employer
than leave for a pay raise. This session will show
managers, owners, supervisors, and human resource
professionals not only how to retain their most talented
performers, but also how to transform the entire
workforce into a high-retention culture—saving
organizations countless thousands of dollars. This session
is jam packed with tips, ideas, and easy-to-implement
advice for creating a high-retention culture.

http://www.chartcourse.com/teleseminar_retention.html
===========================================
PERSONAL NOTE FROM THE CAPTAIN

Sunday night my wife and I attended the theatrical
production of The Lion King. What a fantastic play!
The costumes, the music, just made me feel great.
The important point I got out of the play was this.
When things are tough and start worrying, all you
simply need to say "Hakuna Matata." Wouldn't it be
great if all we had to do is say these words to give
us a positive attitude. Even though this was only a
play based on fiction, the truth is your attitude
controls how you feel about life. My favorite author
and speaker was Norman Vincent Peale, the author
of many books including The Power of Positive Thinking.
He said, "People become really quite remarkable
when they start thinking that they can do things.
When they believe in themselves they have the
first secret of success."

Hakuna Matata!
============================================
INSTANT SOLUTION TO THE ECONOMIC SITUATION

Tired of the bad economy? Need a bonus this year?
Here is how to give yourself an instant pay raise
worth a million bucks!

http://www.chartcourse.com/captainstrainingtools.htm
========================================
NEW ARTICLES POSTED ON THE VOYAGEUR
MEMBER'S ONLY WEBSITE

--Having a Business Mind
--Worker Shortages Becoming a Crisis
--Managing Talent and Driving High Performance
--Hire the Best, Avoid the Rest

Next call in time for members: Friday, May 2, 9-1200 EST

Learn how to become a Voyageur member and
receive over 12 E-books, reports, articles, and
valuable consulting services.

http://www.chartcourse.com/voyageur.html
========================================
CEO Salary Differentials

The national median salary for a small-business CEO
is $233,500, while a CEO at a company with 500 to
5,000 employees makes $500,000, and CEOs at
companies with more than 5,000 make an average
of $849,375 annually, according to the 2007 Small
Business Executive Compensation Survey.

Source: Salary.com ~ Waltham, MA
=========================================
FACE TIME WITH THE BOSS

Here is an passage from a story that appeared in the
Kansas City Star - MO

All in a day: Regular face time with boss makes
employees smile

If managers talk to workers about their goals and
dreams, then it helps keep people motivated and
working harder. However, this takes constant
communication and engagement.

"In fact, there is a 'direct link between performance
and the number of times managers meet with
employees,' said Nancy Merimee, an adjunct
professor in human resource administration at
Olathe's MidAmerica Nazarene University."

"Discussions about career growth are "key motivators
for employees to stay with the organization — a way
employees see a reward. And, in turn, the organization
has the basis for a succession plan," Merimee said."
==========================================
TALENT MANAGEMENT

Here is an outstanding excerpt of an article on the
Accenture website Outlook Journal, January 2008, by
Robert J. Thomas.

Who's on First? Turning Experience into Leadership

"Great companies and great baseball teams share
many characteristics. One is 'bench strength': Both
stay ahead of the game by carefully choosing and
grooming future leaders. However, new research
suggests that the ability to learn from experience is
what really defines tomorrow's MVPs (most valuable players).

Former GE chief Jack Welch reportedly once suggested
that the task of leader development was too important to
be left to HR. Steve Kerr, GE's former chief leadership
officer and for many years director of the company's
Crotonville, New York, management education center,
says that in 1992, Welch came to the conclusion that "it
was folly to try to prepare for a future that was so uncertain.
We decided instead that most of our efforts would be spent
making leadership of change a core competence of the firm."

Source: Complete article appears at:
https://myoutlook.accenture.com/rd?1=AvcK~wrnGv8S9zb9GqUe~yL~Jv0q~_j~&2=11936

GROW YOUR BUSINESS
AND DRIVE TRAFFIC TO YOUR WEBSITE
TELESEMINAR -- PART I

Thursday, June 19, 2008
3:00-4:00 p.m. EST
60 minutes/$59

You don't need to hire an expensive PR firm to grow
your business and get publicity. Learn how to increase
sales, exposure, and broadcast your message to your
clients and prospects with just a few clicks on the keyboard.
This teleseminar will help you design a marketing
campaign that will give you maximum exposure and
credibility with little or no financial investment. Whether
you are just starting out in business, an entrepreneur,
or a seasoned consultant, these tips and techniques
will help you increase sales, elevate your credibility, and
drive new customers to your website. You don't need a
technical background and most of these strategies cost
little or nothing to implement. Discover how these ideas
and concepts will take you and your business to the next level.

http://www.chartcourse.com/teleseminar_internet_marketing.html
===============================================
GREG'S SPEAKING/TRAVEL SCHEDULE
Let us know if we can visit you while we are nearby.

May 3-5
Food Marketing Institute
Las Vegas
Customer Service and Employee Retention

May 13
State of Georgia Department of Juvenile Justice
Atlanta

May 22
International Institute of Municipal Clerks
Atlanta
Quality Management

May 27
Pizza Delight
Moncton, New Brunswick, Canada

June 12
The Conference Board of Canada
Vancouver
Talent Management -- How to Transform Average Workers

June 22-25
SHRM Annual Conference
Chicago
Proven Ways to Retain Your Best Employees

August 5
Atlanta Association of Healthcare Recruiters
Employee Retention

August 2-5
National Speakers Association
New York, NY

August 6-9
Master Mind Meeting
Croton, CT
+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Customer Service at Disney World Makes Magic

2008-04-22T09:25:00.000-04:00

Disney Workers Recover Rings Mistakenly Thrown Away
For complete story go to this link:
http://www.cbsnews.com/stories/2008/04/21/ap/strange/main4033653.shtml

Comments on Managing Talent

2008-04-22T08:47:00.001-04:00

Greg,

You wrote: "Talented people always have two choices--to stay with you, or go
somewhere else." There is a third and fourth choice.
Third, they can stay and "retire" on the payroll. Fourth, they can begin to
resist positive actions and even undermine future opportunities. It all
depends upon how aggressive their management is in trying to box them in.

Rather than retention, I suggest that the effective focus should be on
"positive engagement".

Yes, I agree. It is a crisis; a crisis of leadership.

Best Regards,
Bruce

Leadership Development Basic Concepts

2008-04-20T17:44:00.001-04:00

Motivated Behavior: Making use of the technological resources of an organization is dependent upon motivation of the employees of the organization. Motivation is based either upon increased need fulfillment or the threat of decreased ...
PSYCHOLOGY MATTERS - http://www.paladinexec.com/blog

Navigator #135--Opportunity or Crisis?

2008-04-10T07:45:00.000-04:00

View newsletter with photographs and in color
http://www.chartcourse.com/E-nav-135.html
============================================
PERSONAL NOTE FROM THE CAPTAIN

Time to Tighten Up On Employee Retention

I am always amazed by the shortsightedness many
businesses display during economic downturns. I have
lived through many downturns and the result is pretty
much the same. The media sensationalizes the news,
always giving the false impression of doom and gloom.
Decision makers think, "If the economy is tough, people
will be afraid to look for another job." Then some start
downsizing, cutting back on the usual things such as training,
travel, and the fun stuff that keeps people motivated and
engaged in their jobs. As a result, this sometimes forces
people to look for other jobs that much sooner – so much
for loyalty. Talented people always have two choices—to
stay with you, or go somewhere else. It doesn't take that much
to push them to the other side.

It was during the recession in the 1980's that a man
named Horst Schulze stepped to the forefront. Horst was the
founder and the first CEO of the Ritz-Carlton Hotel chain.
The recession was playing havoc on the hotel industry. No one
was traveling; businesses quit having meetings, so in typical
fashion all the hotel chains started downsizing their employees.

Horst saw this as a great opportunity to strengthen his brand.
He decided to transform the Ritz-Carlton hotels from an
"average" hotel chain into a "great" hotel chain. He sent the
word out to all of his hotels and said, "The only people you
will not cut are the training people and the quality people."
It was at this point the transformation process began. The
rest is history. The Ritz-Carlton Hotels have been voted one
of the best chains the world over. They are also the only
organization in history to win the Malcolm Baldrige National
Quality Award twice.

Horst Schulze was a REAL leader. Instead of turning tail
and running, he saw the opportunity. What is your plan to
retain your people?

If you want to implement an innovative way to cut costs, I
suggest you learn more about idea campaigns.

http://www.chartcourse.com/bright-ideas-employee-suggestion-program.html
=========================================
TELESEMINAR ~
DESIGNING AN EMPLOYEE RETENTION STRATEGY
Five Steps to Reduce Turnover

Wednesday
3:00-4:30 p.m. EST
May 21, 2008
90 minutes/$145 per person
Register Online

Learn how to create a work environment that attracts,
keeps, and motivates your workforce. Discover why
some employees would rather work for a good employer
than leave for a pay raise. This session will show
managers, owners, supervisors, and human resource
professionals not only how to retain their most talented
performers, but also how to transform your entire
workforce into a high-retention culture—saving
organizations countless thousands of dollars. This session
is jam packed with tips, ideas, and easy-to-implement
advice for creating a high-retention culture.

http://www.chartcourse.com/teleseminar_retention.html
========================================
DO YOU TRUST YOUR HUMAN RESOURCES DEPARTMENT?
SURVEY RESULTS

In case you missed the recent announcement, the results are
now on our website.

Over 620 people responded. Though this was not a
scientific survey, it shows a major difference of opinion
exists between what HR thinks they are doing,
and how the workforce perceives it. The most striking
finding is only 48.9% of executives trust their HR
departments. This is echoed by managers
who reported only a 48.6% trust level.

The complete survey including graphs and charts can be
found at: http://www.chartcourse.com/hrtrustsurvey.html
==========================================
SURVEY DATA

Thank You, Please
When 1,500 American workers were asked about being
appreciated at work, 60 percent of those surveyed say
"extra thank-yous" would make them more productive.
Source: Harris Interactive ~ Rochester, NY

Giving Back
Almost three quarters (73 percent) of 1,400 chief financial
officers surveyed say programs that support charitable
giving or community involvement are important to their organization.
Source: Robert Half Management Resources ~ Menlo Park, CA

As reported by the Human Resource Executive Magazine
==========================================
Essential Skills of Leadership (12 DIFFERENT courses)

Essential Skills of Leadership (ESL) is the first step to
developing successful managers and team leaders. By
focusing on three critical management skills, the program
establishes a methodology for productive interactions
between team members and team leaders. ESL helps
experienced managers, new managers, and aspiring
managers refocus on the basics – the skills required to
manage the individual while also leading the team.

http://www.chartcourse.com/supervisortraining.html
==========================================
Please feel free to forward this newsletter to your friends
and coworkers.

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm
==========================================
+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Navigator Newsletter: Do You Trust Your Human Resources Department Survey Results

2008-04-02T11:21:00.000-04:00

NEWS RELEASE

Atlanta, GA. (April 2, 2008) Chart Your Course International
conducted an online survey about how people perceive
their Human Resources departments. The survey asked
individuals to answer the question, "Do you trust your
HR department?" They were also asked to evaluate
if the HR department cares more about employees or
management.

The data collected for the survey was completed in
December 2007. The survey was conducted online with
623 respondents located internationally. Answers were
compared between those that said they worked within
Human Resources (HR) and those who said they did not
(Non-HR). Additionally, results were sub divided by
executives, managers, and hourly personnel.

Though this was not a scientific survey, it shows a
major difference of opinion exists between what HR
thinks they are doing, and how the workforce perceives it.
The most striking finding is only 48.9% of executives
(Non-HR) trust their own HR department. This is
echoed by managers (Non-HR) who reported only
48.6% trust their HR department.

The survey allowed each respondent the opportunity
to provide one suggestion to their HR Department.
Many of the suggestions and comments reveal the
skepticism people have. The comments are provided
online at http://www.chartcourse.com/hrsurveycomments.html.

Greg Smith, President of Chart Your Course International,
was surprised at the results. He initiated the survey
because of the increasing number of complaints he
was hearing from employees and clients. The survey
clearly shows employees feel they have the least
support from HR. Sixty-eight percent of hourly workers
do not trust HR. Greg says, "If employees feel they are
not getting support then that places them at greater risk
for low job satisfaction and higher employee turnover."

Smith said, "There are some outstanding human resource
departments and human resource officers out there. However,
in general, this survey shows a major need to strengthen
the HR function in many businesses."

The complete survey including graphs and charts can be
found at: http://www.chartcourse.com/hrtrustsurvey.html

Chart Your Course International provides talent
management solutions to businesses world wide. Greg Smith
is the President and founder of Chart Your Course
International located in Atlanta, Georgia. Greg served
on the Board of Examiners for the Malcolm Baldrige
National Quality Award. He is listed in Harvard University's
Profiles in Business and Management: An International
Directory of Scholars and Their Research. The Human
Resource Executive Magazine selected him as one of the
nation's Top-Ten "Rising Stars" in Human Resource
Management. He has authored eight books including his
latest book 401 Proven Ways to Retain Your Best Employees.

For more information contact:

Jan King
jan@chartcourse.com
770-860-9464
www.Chartcourse.com
++++++++++++++++++++++++++++++++++

+++++++++++++++++++++++++++++++++
Copyright 2008, CYC International

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

A good boss is key to staff retention

2008-03-24T13:01:00.001-04:00

Attracting and retaining talented employees is one of the biggest challenges
facing every industry today. And one of the major reasons for low retention
rates is the employment of bad managers, according to an expert.

"Managers are the most influential factor affecting employee retention,"
said Mohammed Benayoune, Director and Head Coach of Canada-based training
group Achievement Centre International. "Most of the time people leave
managers, not companies. When somebody resigns most probably the resignation
is due to the boss. And there are statistics that back this up."

Benayoune said a survey by professional services firm Towers Perrin found
that the main reasons employees stay at a company include having a good
manager, a challenging work environment and career advancement.

The honesty, consistency and motivation provided by a manager were always
almost top priorities. The money factor, Benayoune added, did not usually
appear on the top list.

Another study by Sirota Survey Intelligence found that employees who felt
their manager did not respect them were three times more likely to leave
over the following two years than those who felt respected.

MAIN CONSIDERATIONS

General factors that employees in the Middle East are looking for:
- Long-term career path with multiple options
- Good leadership
- Professional development
- A challenging work environment that leads to personal growth
- Respect and appreciation of their personal contribution
- Sense of mission and purpose
- Financial rewards and job security (for expatriates)
- Fast promotion to higher managerial positions (for nationals)

Financial rewards that employees in the region are looking for:
- Salaries in line with the market
- Benefits such as housing, transport, health cover, school fees and annual
tickets for home leave for self and dependents
- Bonuses: Quarterly bonuses linked to company, department and individual
performance are found to work better than annual bonuses
- Company loans for house or car purchase
- Escalating rates of end-of-service benefit

Source:
Karen Remo Listana on Friday, March 21 , 2008
Emirates 24/7
http://www.business24-7.ae

Employee turnover in government

2008-03-20T10:41:00.000-04:00

I just finished your survey on grocery stores. I am about to take a look at
employee retention resources on your website. I am a state employee who is
extremely frustrated with the constant turnover in our unit. I know the
root of the problem, but no one else seems to care. I have submitted ideas
and pointed out the obvious, to no avail. I am seeking another position and
I am willing to take a pay cut for the opportunity to get out of here. I am
tired of training new employees (which takes a year) only to have them
leave. There are jobs of equal pay that do not require travel in your
personal vehicle with mileage reimbursement at 44 cents per mile. I really
can't blame them...so I'm leaving as well. Maybe your site will have
something I print out to bring to the meeting!

P.S. Sign up for our free Navigator Newsletter
www.chartcourse.com/emailnavnews.htm

Navigator #134: Beans, Bacon, Bologna, and Beauty Products

2008-03-19T13:30:00.000-04:00

Navigator Newsletter #134

PERSONAL NOTE FROM THE CAPTAIN

Thanks to all of you who asked about the weather
here in Atlanta this past weekend. In all the years
I have lived in Atlanta this was the scariest I have
seen it. On Saturday I was standing in my driveway
looking at rotating clouds thinking a tornado was
heading for us. Fortunately, it passed over and missed us.

Spelling/grammar errors: Jan is out this week, so I
had to edit my newsletter. So, there is bound to be
errors. I know many of our Navigators LOVE to find
those little mistakes. I really appreciate it and ask
"forgiveness" in advance.

Also, take two minutes and tell us what your favorite
grocery store is. See survey below.
============================================
BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS:
America's Favorite Retailers Have One Thing In Common – Great Service

One of the first jobs I held was with K-Mart. Back then
K-mart was one of the top retailers in the country. I was
proud of the fact that of all the sales people working
at our store, I generated more sales than any other
person.

My success was based on one reason. I was good
at announcing "Blue Light Specials." Most people
reading this probably don't know what a Blue Light
Special is, but when I made my announcements
shoppers came running to my department with money
in their hand. I don't want to say how many years ago
that was, but that was a long time ago. Wow, have
things changed since then. Now K-mart is at the bottom
of the list.

In May of 2007, the Quality Digest completed a customer
satisfaction survey of the best and worst retailers as
ranked by consumers.

TOP 10

Wegmans
Trader Joe's
Nordstrum
Publix
Amazon.com
Kohl's
Whole Foods Market
Costco
Barnes and Noble
Bath and Body Works

BOTTOM 10

Dick's Sporting Goods
Sears
Best Buy
Albertson's
Big Lots
Circuit City
7-Eleven
Home Depot
K-Mart

In addition to ranking the best and worst retailers, the
survey analyzed the primary reason shoppers choose
one retailer over the other. As a business consultant
who specializes in hiring, service, and employee
retention, I consider this is the most important aspect
of the survey.

Consumer trends and brands change rapidly.
What is popular today soon becomes ancient history
tomorrow. However, there are two factors that consistently
build customer loyalty no matter what business you are in.

Which is more important--the price of the product, or the
shopping experience? Quality Digest asked people to
choose between two factors that would cause them to
recommend a store to others. The first factor was "value"
which equates to the feeling they "got their money's worth."
The other factor was the "shopping experience" which
included a gamut of elements such as friendliness and
helpfulness of employees, checkout lines, cleanliness,
and location of the product.

Front Line Employees Provide the Key to High Customer
Satisfaction Scores

In the end, the number one reason people choose a
retailer was the "shopping experience." The survey
further showed the major contributor to the shopping
experience was "employee helpfulness." Value and price
is important, but in this survey as well as others, the
number one reason shoppers come back over and over
again is the shopping experience.

Hiring good employees and then training them on good
customer service skills remains the driving force of either
creating a positive or negative experience.

Trader Joe's is a different kind of grocery store that provides
both value and a pleasing shopping experience. Listed #2
on the list, these stores are growing rapidly in popularity.
One interesting customer service technique one store
employs is the Trader Joe's Fearless Flyer. This unique
marketing flyer generated an additional $40,000 of
business during one weekend.

You can go to my blog and see the Trader Joe's video
discussing the flyer.

http://chartcourse.blogspot.com/
==========================================
ADDITIONAL RESOURCES

Service First Videos

Need a good frontline customer service training program?
We are in the process of revamping and reshooting our
videos. Once the new videos are completed, the price
will increase by $400. You can wait and order the new
program later or take advantage of the current price.
Go to this page to see samples of the videos:

http://www.chartcourse.com/servicevideo.htm
==========================================
TELL US WHAT YOU THINK
YOUR FAVORITE GROCERY STORE

On May 4, I am conducting a workshop on customer
service for the Food Marketing Institute (FMI) in Las
Vegas. FMI is the largest association of grocery stores
and supermarkets in the world. You can help me by
taking two minutes and answering three questions on
our online survey. Here are the three questions:

1) When choosing a grocery store, which ONE of the
three factors is MOST important?
2) Name your favorite grocery store
3) What frustrates you most about grocery stores?

Go here to take the two-minute survey:

http://www.assess.biz/survey_form.asp?m=89&s=2282
=============================================================
CHEERS!

At Key Bank, they start a parade each month gathering
employees in a line, going to a surprise destination.
Once there, they recognize anniversaries, birthdays,
achievements, promos, and introduce new hires.
During the monthly event they hold random drawings
for prizes and gifts. They also recognize star employees
that demonstrate the bank's values such as teamwork,
respect, accountability, integrity, or leadership.

Source: 401 Proven Ways to Retain Your Best Employees
http://www.chartcourse.com/401-provenways.html
===========================================
TAKE THE NEXT STEP – BECOME A VOYAGEUR

If you have enjoyed my Navigator Newsletter, website, lessons,
and articles, then you will benefit from my special
member's only Voyageur Business Coaching Program.

http://www.chartcourse.com/voyageur.html
============================================
HIRE AND PROMOTE THE RIGHT PERSON
FOR THE RIGHT JOB

Visit our website to see the latest in hiring and development
reports and assessments. We have over 25 different
kinds of reports for almost every industry. We also
provide a personalized selection service for those
companies who need an in-depth analysis of job
candidates.

www.behaviorprofile.com
============================================
PLANNING A MEETING, LOOKING FOR A SPEAKER?

Keep us in mind if you need a speaker, trainer, or facilitator
for an upcoming meeting or conference. In additional to
Greg, we have several other outstanding individuals at
different fee ranges. Contact Jan King for further information.
770-860-9464
==========================================
UPCOMING SPEAKING SCHEDULE

March 29 – Propane Gas Association – Atlanta
May 4-5 – Food Marketing Institute – Las Vegas
May 22 – Municipal Clerks Association – Atlanta
May 27 – Pizza Delight Corporation – New Brunswick, CA
May 21-23 – Society of Human Resource Managers
Annual Conference -- Chicago

Please feel free to forward this newsletter to your friends
and coworkers.

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

2008-03-18T14:56:00.001-04:00

Customer Service Techniques by Trader Joe's

2008-03-18T14:55:00.001-04:00

The Quality Digest completed a customer satisfaction survey in 2007 of the
best and worst retailers as ranked by consumers. Trader Joe's was ranking
as one of top retailers as providing the best customer service.

Here are a couple of interesting aspects of their service strategy.

Art murals in the men's restroom:

http://www.youtube.com/watch?v=F4Rsi_78FL0

http://www.youtube.com/watch?v=9bxtHOAjhlU

Human Resource Management/Talent Management

2008-03-11T10:27:00.001-04:00

Human Resource Management/Talent Management:
Win with One

Companies bent on high performance often manage their employees in a
flexible, more tailored way. Accenture calls this approach workforce of one
because it emphasizes individual needs and potential. Here's a look at how
workforce of one affects the human resources function, and how several
companies have won with one.
https://myoutlook.accenture.com/rd?1=AvcK~wonGP8SUTb9GqUe~yL~Jv0q~wD~&2=1267
3

Talent Management/Human Resource Management:
Being Strategic About People

Good companies have clear business strategies, IT strategies and operating
strategies. But high performers, explain Peter Cheese, Robert J. Thomas and
Elizabeth Craig, also have human capital strategies. In the second chapter
of "The Talent Powered Organization," the authors explain what this means
and why it's increasingly key.
https://myoutlook.accenture.com/rd?1=AvcK~wonGP8SUTb9GqUe~yL~Jv0q~wD~&2=1267
5

Navigator: Reward and Recognition Rocks Podcast

2008-02-29T14:45:00.000-05:00

Navigator Newsletter #133

View newsletter with photographs and in color
http://www.chartcourse.com/Enav-133.html
============================================
PERSONAL NOTE FROM THE CAPTAIN

I just returned from Montreal this week where I was
working with one of the largest restaurant chains in Canada.
I know Montreal is a beautiful place, but I all saw was
snow. This organization has over 270 restaurants
where employee turnover is hovering between 80-100%.
When compared to the U.S., Canada is facing a
more acute shortage of workers. We soon will have
in place an employee retention strategy to reduce
employee turnover and save millions of dollars in
recruitment, hiring, and training costs.

-Next week I head off to the Bahamas to participate
on a three-day leadership conference on a cruise ship.
I know—tough life!

-Do you Trust Your HR Department? After being
delayed several months with other projects, I hope
to send you the results in March. (I hope) The
results may alarm you.

Here are a couple of other special events during
the month of March

--March is Employee Spirit Month
--DISC Assessment Teleseminar (See details below)
====================================
REWARD AND RECOGNITION PODCAST

I have a special bonus for you this week. I have
placed one of my Podcasts on my website
called Reward and Recognition Strategies that
Energize and Engage.

http://www.chartcourse.com/podcast1.htm
====================================
SURVEY DATA

EXECUTIVE PERKS
The Executive Compensation 2007/2008 Survey
of 5,300 employers finds 63 percent of organizations
offered cell phones to executives as a perk, and
an additional 44 percent provided laptops or
home PCs in 2007.

Source: Compdata Surveys ~ Olathe, Kan.

GRADUATES GOING FAST
The College Student Career Confidence Survey of
247 recent college graduates finds 61 percent
expect to remain with their first employer for less
than three years.

Source: Right Management ~ Philadelphia

EVOLVING EVALUATIONS
When 150 senior executives were asked, "How
often, if ever, do you conduct formal performance
appraisals of your staff?" they responded:

Once a year- 58%
Twice a year-31%
Quarterly- 8%
Never- 2%
As necessary-1%

Source: Office Team ~ Menlo Park, Calif.

As reported by the Human Resource Executive
Magazine
====================================
HEALTHCARE SHORTAGES COULD WRECK HAVOC

In an article written by Bill Leonard in HR Staffing
News he said . . ."Estimates from the National
Institutes of Health show that U.S. health care
organizations could face a shortage of 1 million
registered nurses by 2020. A study released in July
2007 by Watson Wyatt Worldwide and the American
Society for Healthcare Human Resources found more
than two-thirds of health care employers report having
moderate to great trouble retaining employees with
critical skills, such as nurses, compared to 43 percent
of organizations across all industries.

The Watson Wyatt study found that, while compensation
was a key ingredient to retaining skilled health care
workers, employers with the best retention records
offered a variety of perks, such as flexible scheduling
and more vacation time. According to Watson Wyatt
consultant Jamie Hale, the high-stress environment
in hospitals explains why some workers choose to leave,
and a chronic shortage of registered nurses and physical
therapists just adds to employee retention problems."
====================================
RETENTION TIP

30-60-90 Plan

Mercy Hospital has a 30-60-90 day plan for all new hires.
At 30 days a survey is sent asking how their initiation into
Mercy was and requesting feedback on HR and orientation.
At 60 days the manager sits down with the new employee
to find out more about them: their hobbies, interests, what
committees they might want to be on. At 90 days the employee
is invited to meet with administration (VP and CEO) to share
ideas for the future, what impressed them about Mercy, and
what they would change. Each employee is given a "hand"
decal for his or her name badge. This lets others know they
are new and reminds them to extend a helping hand or an
extra hand. At 90 days, they peel off the sticker and are
given a Mercy logo gift.

Source: 401 Proven Ways to Retain Your Best Employees
http://www.chartcourse.com/401-provenways.html
====================================
UNDERSTANDING DISC ASSESSEMENT TELESEMINAR

This teleseminar teaches people how to communicate using
the DISC language as a way of understanding themselves
and others. Learn how to interact with others and appreciate
different behavioral styles within the organization.

DISC is a model of human behavior that helps people
understand "why they do what they do." The dimensions of
Dominance, Influence, Steadiness, and Compliance make
up the model and interact with other factors to describe
human behavior.

Thursday, March 20
3:00-4:30 p.m. EST (Atlanta time)
90 minutes/$79 per person
Register Online

http://www.chartcourse.com/teleseminar_disc.html
====================================
ADVANCED DISC CERTIFICATION TRAINING COURSE

Upon successful completion of the training, you may
teach the DISC model in your organization or use it in
other applications outside of your business. You may
also develop training programs around the DISC model.
You will be qualified to use DISC assessments for hiring
and development. Training is conducted with Greg during
four, one-hour phone sessions.

http://www.chartcourse.com/disc_certification_training.html
====================================
NATIONAL EVENTS FOR THE MONTH OF MARCH

- March is American Red Cross Month - Created by
President George W. Bush to honor and support the
American Red Cross for their humanitarian mission.
It is also a time to reach out and become a volunteer
for the many projects and efforts this organization is
involved with.

- March is National Ethics Awareness Month – Created
to promote ethics awareness in businesses and
organizations across the country, by taking a closer look
at how we make decisions.

- March is National Women's History Month - A time to
celebrate contributions and achievements from women
throughout history, and where it has brought us today.

- March is Employee Spirit Month - A time for leaders,
CEOs and managers to inspire and motivate their
employees to create a better spirit and a better organization.

- The third week in March is ACT HAPPY Week - This is a
time to discover your "ACT HAPPY" method technique and
use it to aid your body in health, wealth and friendship.

- March 9th Daylight Savings Time begins - Remember to
turn your clocks forward one hour!

- March 17 is Saint Patrick's Day- A day to honor the
Patron Saint of Ireland, Bishop Patrick.

Source: Pam Lontos, PR/PR

This publication and the Navigator Newsletter
is provided by Chart Your Course International.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

www.chartcourse.com
www.highretention.com
www.behaviorprofile.com

Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Chart Your Course International

Navigator #139 | Finding Your Purpose in Life

Transforming Workers to Winners

New article on employee retention

Navigator #138 -- Middle Managers Not Happy

Motivational Speaker, Leadership Speaker, keynote speaker: Gregory Smith

*Navigator #137: Have you ever been lost?

Happy and Productive Employees

Last chance to sign up for Wednesday's teleseminar

Creating Great Places To Work/Retention Teleseminar

Growing Worker Shortage Causing Global Problems

Job Opportunities in Norwalk, Danbury, Yonkers at Stew Leonard's

*Navigator #136 "Hakuna Matata and Talent Management*

*Navigator #136Hakuna Matata and Talent Management*

Customer Service at Disney World Makes Magic

Comments on Managing Talent

Leadership Development Basic Concepts

*Navigator #135--Opportunity or Crisis?*

Navigator Newsletter: Do You Trust Your Human Resources Department Survey Results

A good boss is key to staff retention

Employee turnover in government

Navigator #134: Beans, Bacon, Bologna, and Beauty Products

Customer Service Techniques by Trader Joe's

Human Resource Management/Talent Management

Navigator: Reward and Recognition Rocks Podcast

Navigator #136 "Hakuna Matata and Talent Management

Navigator #136Hakuna Matata and Talent Management

Navigator #135--Opportunity or Crisis?