Chart Your Course International

Navigator Newsletter | How to Avoid a Leadership Shipwreck

greg@chartcourse.com (Gregory P. Smith) — Wed, 25 Jan 2012 01:58:56 PST

View this newsletter online by clicking on this link:
http://www.chartcourse.com/Enav-184.html

Visit our blog:
http://www.highperformanceorganization.com
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PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP

It has been a busy and fast moving past couple of months. A serious car accident involving my wife, the holidays and an eight-day sailing adventure have put me way behind on my Navigator duties. I hope each of you enjoyed your holidays and a good start to the new year.

I had a great time on my sailing trip down to the Florida Keys and back. We had beautiful weather, but it was a tad too cold for my liking. Shortly after I returned from my nautical adventure the tragedy of the Costa Concordia captured national attention. It reminded me of an article I wrote many years ago about the Titanic. I have included it in this month's Navigator and on my blog. Some of the mistakes that occurred on the Titanic seem strangely familiar. It all comes down to one factor – leadership.

Don't miss the complimentary webseminar on How to Engage and Retain Your Top Talent. See below for more details.

Charting your course!

Greg
Captain of the Ship and Lead Navigator
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The Sinking of the Titanic Provides Lessons for Leaders

"We have struck iceberg … sinking fast … come to our assistance." On a cold evening in 1912 that message came blistering across the airwaves. Before they tapped the last bit of Morse code, those words became the epitaph over the lives of the 1,200 people lost on the Titanic. The ship was doomed as it slowly sank into its watery grave. Why did the largest, most advanced ship of its time sink?

Those of us who study history or remember the movie may know why. It wasn't the iceberg that caused the disaster. It is clear in my mind the real cause was failed leadership.

Leadership is Responsible -- Leadership is responsible for everything the organization does or fails to do. Leadership is more than a wooden figurehead. A leader is not a position, job title, or in this case, the captain of the ship. Leadership is not about power, ego or pride. Leadership is ever-present, touching, motivating, talking, checking and removing barriers, training, preparing, breathing and moving about.

The Titanic's ill-fated voyage was Captain E.J. Smith's retirement trip. He was headed for the easy life. All he had to do was get to New York. God only knows why he ignored the facts, why he disregarded seven iceberg warnings from his crew and other ships.

The Titanic still rests on the bottom of the ocean, but we can resurrect the truth and apply a few lessons learned to help us become better leaders.

The Biggest Is Not the Best -- Today's businesses must change course quickly. It took over 30 seconds before the Titanic turned away from the iceberg, but by then it was too late. The larger an organization becomes, the greater its inflexibility. The more difficult and cumbersome it is to steer, to direct and to change course. Large businesses soon grow into huge bureaucracies where rules, regulations, policies, procedures and "I need permission to make a decision" become the norm.

Rank Has Its Privileges? -- Ranking is good for command and control, but not good for change and innovation. Ranking people limits their potential. Today, businesses rank and classify people — sometimes unintentionally. Whether it is reserved parking spaces for the privileged or being categorized as blue collar, white collar, temporary, part-time, those with cubicles or those with offices, the results are the same. Clear the lines between the classes and make everyone feel they are rowing in the same direction, for the same purpose. In a disaster, everyone is equal.

The Truth Changes -- The Titanic was unsinkable, so they thought. The ship designers were so confident in their ship they only had enough lifeboats for half the passengers. The thinking that made us successful yesterday will cause us to fail tomorrow. Our unlearning curve must be greater than our learning curve if we are going to succeed.

Technology Makes a Poor Substitute for Authentic Leadership -- When technology fails, leadership must prevail. Years before the Titanic's voyage Captain Smith said, "I cannot imagine any condition which would cause a ship to founder. Modern shipbuilding has gone beyond that." Many businesses today have placed the wrong people in charge. They are not leaders, but managers. So when disaster strikes, who is going to step up and lead? Or will your technology cause you to shipwreck and pull you under?

Leadership is About Training and Development -- As the stern of the Titanic lifted out of the water, the crew and passengers struggled with the lifeboats. There had been no drills, no rehearsals, and the crew stood unfamiliar with their responsibilities. The boats were improperly loaded and only one went back to try to recover survivors. A good leader helps people improve their skills so they can become more productive.

What Lies Below Is More Destructive than What Is On Top -- The greatest dangers lie unseen below the surface. That night in 1912 the water was smooth like glass — and deceptively dangerous. The iceberg lurked below. Like steel fangs, it tore at the rivets along 300 feet of the Titanic's hull. Those below, the crew and steerage, felt and saw the damage first. Like a gasping breath, the steam billowed above as chaos reigned below. Then and now, those who know what's wrong with your "ship" are those below decks. Those people on the frontline usually have the best ideas and solutions to your problems. Consider asking them for their ideas and suggestions before catastrophe strikes.

Leadership Looks Beyond the Horizon -- A good "Captain" is constantly on the lookout for shifting trends, submerged rocks, storms and icebergs. Wal-Mart founder Sam Walton identified and met a need while other retailers did not. Apple saw the need for the iPod while others were still happy with CD players. The vision of the Sony Walkman existed in Akio Morita's mind well before it entered the mind of the competition. Get the picture? Be on the lookout, scanning the horizon for the next wave of change instead of waiting for it to hit you in the face.
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GREG'S UPCOMING CLASSES AND EVENTS

Webseminar: How to Engage and Retain Your Top Talent

People who are not engaged or motivated by their jobs create a major concern for their employers. Research shows as the economy rebounds, organizations will see their most promising talent abandon ship in high numbers. The key to success for any organization is the ability to attract and retain skilled and talented people. Those that fail to make employee retention a priority now risk losing their top talented people to the competition. This seminar shows you how to design an effective employee strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance.

Thursday, February 23
3:00-4:00 p.m. EDT
No Charge/Complimentary
Limited to the first 100 people!

Employee Engagement Strategies for Breakthrough Performance
22nd Annual SHRM-Atlanta HR Conference
March 14, 2012
http://bit.ly/shrmatl12

DISC Certification Group Coaching Training Program
(Webseminar)

Individual personality styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our DISC training programs and assessments help hire the right people, reduce conflict, improve communication and unleash team performance.

Upcoming dates:

February 6, 9, 14
March 5,7,12
2:00-3:30 ET

http://ow.ly/6Ogw4

Limited to five people per class
Cost: $895

For more information:
http://www.chartcourse.com/disctraining.html
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BEST PRACTICES

Trip to Headquarters Company
Denon Electronics offers an all-expense paid trip to their headquarters in Japan, for one employee and their family. They have lunch with CEOs, tour the factories, and have a guided tour of the city. Employees nominate the winner of this coveted award.

Staff Speaks Newsletter
The Lutheran Social Services of Mid-America have a large organization, which spans three states. They started a Staff Speaks article in their monthly newsletter. They choose an employee from each of their four affiliates, and provide name, length of time employed at their organization, title, and a brief description of job duties. Then they ask them a 'fun' question such as, 'If you could be anyone/do anything else professionally, who/what would it be?' They take their picture, and include it with their info. This allows their staff to get to know others throughout the organization who they may not meet or have opportunity for interaction.

Spot Program
Abbott Laboratories has implemented the 'spot' program. Anyone can give a 'spot' award. The award comes with a designated gift certificate (usually $25) to a variety of stores. At the end of each quarter, the names of the award winners are collected and placed in a drawing. The winner is pulled out, and they get an extra vacation day.
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TOOLS AND PRODUCTS

Employee Selection and Development

Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he presented himself during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money. We provide a comprehensive portfolio of hiring and development solutions including 360, team, customer service, executive talent and management development reports and assessments.

More information
http://www.chartcourse.com/Assessment_Center.html

Customer Service Training Video Library

Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees - with no limits and with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.

$1495
Includes free shipping globally

http://www.chartcourse.com/servicevideo.htm

401 Proven Ways To Retain Your Best Employees

This book is packed with loads of practical advice, tips, case studies, suggestions and examples that not only retain, but also engage and make your people as productive as possible. Unique from other books on the market today, it provides tried and true practices that will quickly transform your place of business. The book is divided into eight sections, each focusing on a key element of employee retention.

http://www.chartcourse.com/401-provenways.html

Icebreakers and Teambulding Exercises - BEST SELLER

How many meetings have you attended that are just the same old thing -- boring gatherings you can't wait to leave! Here is an opportunity to make your next meeting, class or team building event something dynamic and interesting.

Click here
http://www.chartcourse.com/icebreakers-book.html

Management E-Learning Courses

We offer the award-winning Leadership Series curriculum in a convenient, interactive online format. Vital E-Learning provides supervisors, team leaders and managers with the best skills-based training from any computer, enabling leaders to work at their own pace as time allows. With these courses, organizations can provide their employees with valuable training in leadership skills, sales proficiency, productivity, customer service and talent management.

Sign up to take a free demo course:
http://www.chartcourse.com/supervisory_training.html
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Daily Cartoon

For those of you needing a little laugh, we invite you to visit the Daily Cartoon page on our website. The cartoons are provided by Ted Goff and Scott Adams.

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FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

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Copyright 2012, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Upcoming DISC Certification Training Classes

greg@chartcourse.com (Gregory P. Smith) — Wed, 28 Dec 2011 01:58:26 PST

Just a quick note to update you on our upcoming training
seminars, workshops and webinars.

We deliver our DISC training programs in four formats:

1) DISC Group Coaching Training Class (Phone/Web conference)
2) One-on-One Personalized Training Class (Phone/Web conference)
3) Two-Day Master Certified Professional Behavioral Strategist Program (Atlanta)
4) Onsite at your location

DISC CERTIFICATION GROUP COACHING
TRAINING PROGRAM
(Live webseminar)

Our DISC training programs provide you with the skills
and knowledge in using our assessments to empower
individuals, enhance team performance, employee selection
and to improve communication.

Upon successful completion of the training, you may
teach and conduct workshops in your organization or
training practice. Each class is limited to five people.

Upcoming dates:

January Class
Jan 10, 12, 23
2:00-3:30 ET

February Class
Feb 6, 9, 14
2:00-3:30 ET

March Class
Mar 5, 7, 12
2:00-3:30 ET

Limited seating
Cost: $895

You will also recieve the DISC Certification
Exam and a facilitator's kit.

For more information:
http://ow.ly/6Ogw4
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DISC ONE-ON-ONE PERSONALIZED CERTIFICATION
TRAINING CLASS

Greg will arrange a time to meet your personal
time schedule. Includes the facilitator kit and
certification exam.

Cost: $1295
Contact us for more information
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MASTER CERTIFIED PROFESSIONAL BEHAVIORAL
STRATEGIST PROGRAM (Two Days)

Upcoming Sessions:

January 24-25
February 19-20

Held in Atlanta or onsite at your business location

Cost: $1950

For more information, click this link:
http://www.chartcourse.com/disctraining.html
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OTHER TRAINING PROGRAMS

We have updated our list of Greg's keynotes, workshops
and training programs we provide.

http://www.chartcourse.com/workshops.html

Greg's Videos:
http://www.chartcourse.com/demovideo.html
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"Greg Smith recently trained me on the DISC profile.
He is a dynamic and charismatic trainer and facilitator.
Greg is excellent at establishing clear directions and explaining
why we're doing what we're doing. He communicated the
information in a clear and easy manner for me to learn and
comprehend the material. He was also very patient and
flexible with his time. Greg has a very warm and gracious spirit
and is exceptionally helpful. Immediately following Greg's
training I felt fully prepared and ready to tackle my first DISC
facilitation assignment. I strongly recommend Greg to anyone
who needs a trainer/motivator with a positive attitude and
wonderful teaching style."

Eric Lewis
CEO – OneSCSI
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For more information call us at 770-860-9464 or 800-821-2487

Chart Your Course International Inc.
770-860-9464
www.behaviorprofile.com
www.chartcourse.com
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Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Upcoming DISC Training Classes from Greg Smith

greg@chartcourse.com (Gregory P. Smith) — Tue, 29 Nov 2011 01:58:36 PST

I hope you had a terrific Thanksgiving last week!
If you're located elsewhere in the world, I just hope you
had a terrific Thursday in general.

Just a quick note to update you on our upcoming
training seminars, workshops and webinars.

DISC CERTIFICATION GROUP COACHING
TRAINING PROGRAM
(Live webseminar)

Our DISC training programs provide you with the skills
and knowledge in using our assessments to empower
individuals, enhance team performance, employee selection
and to improve communication.

Upon successful completion of the training, you may
teach and conduct workshops in your organization or
training practice. Each class is limited to five people.

Upcoming dates:

December Class
Dec 12, 13, 19
2:00-3:30 p.m. ET

January Class
Jan 10, 12, 23
2:00-3:30 ET

February Class
Feb 6, 9, 14
2:00-3:30 ET

Limited seating
Cost: $895

For more information:
http://ow.ly/6Ogw4
++++++++++++++++++++++++++++++++++++++++++++
DISC ONE-ON-ONE PERSONALIZED CERTIFICATION
TRAINING CLASS

Greg will arrange a time to meet your personal
time schedule. Includes the facilitator kit and
certification exam.

Cost: $1295
For more information call us at 770-860-9464 or 800-821-2487
++++++++++++++++++++++++++++++++++++++++++++
MASTER CERTIFIED PROFESSIONAL BEHAVIORAL
STRATEGIST PROGRAM (Two Days)

Upcoming Sessions:

December 13th & 14th
January 24th & 25th

Held in Atlanta or onsite at your business location

Cost: $1950

For more information, click this link:
http://www.chartcourse.com/disctraining.html
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OTHER TRAINING PROGRAMS

We have updated our list of Greg's keynotes, workshops
and training programs we provide.

http://www.chartcourse.com/workshops.html

Greg's Videos:
http://www.chartcourse.com/demovideo.html
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VISIT OUR NEW BLOG!

We are going to the next level or interactivity and have
created a new blog called the High Performance
Organization. I invite you to visit or subscribe to
our blog and receive the latest and the best
updates from Chart Your Course International.

Visit today by going to this site:
http://www.highperformanceorganization.com/

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Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Great Customer Service is Not Grumpy, Grouchy or Gross

greg@chartcourse.com (Gregory P. Smith) — Wed, 09 Nov 2011 01:56:16 PST

View this newsletter online by clicking on this link:
http://www.chartcourse.com/Enav-183.html
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PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP

Have I lost my mind? Yes, I am sitting on a Texas Long Horn steer! Many people have accused me of being full of bull – now you know the truth. The real story is I was speaking at a conference in Austin and the resort I was staying at was offering and I just could not resist.

The holidays are fast approaching and there are many exciting things taking place. My staff and I want to thank you for your loyal support over these many years. Please keep us in mind if your organization needs a speaker or training program for 2012.

I wish you all a Happy Thanksgiving!

Charting your course!

Greg
Captain of the Ship and Lead Navigator

P.S. Don't miss the special savings on my latest book, Fired Up! See below.
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We Have Come a Long Way

I am always careful about sending people to another website, but these photos are fascinating. These pictures of American life were taken during the time period of 1939-1943.

http://extras.denverpost.com/archive/captured.asp
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Great Customer Service is Not Grumpy, Grouchy or Gross

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy. The logic behind customer retention management (CRM) is simple -- It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers. If you take care of your customers they tell their friends about your business and will in the long run end up spending more money. It is not rocket science. Let me provide you an example of what I am talking about.

I dread eating at airports. If you travel as much as I do, you are probably familiar with the "Three G's" as it applies to airport fare—Grumpy, Grouchy and Gross.

Recently, I had an early flight to catch at the Ontario, California airport. I found myself standing outside the closed and gated doorway to an Applebee's restaurant ten minutes before opening time. I just knew they would be late opening the doors and I expected to receive the usual grumpy service common at most airports. I was wrong!

Bam! The clock struck five, the lights popped on and this charming and professional person opened the doors. She greeted me with a smile, a warm "hello" and told me to sit anywhere I wanted. I never had seen such a positive attitude at 5:00 in the morning.

As I enjoyed my meal, I watched her cheerfully greet customers, many of which she called by their first name. They were the "regulars" she said. Felicia was the remarkable person who made that small restaurant pleasant and memorable. Next time I return to the Ontario Airport, I guarantee you this is the place I will go to first.

Here are seven steps to build customer loyalty.

1. Select the right people. In the book, From Good to Great, Jim Collins said, "People are not your most important asset, the RIGHT people are." Most businesses do a miserable job hiring people. They hire just anyone, provide little or no training and place them on the front-line with customers. Spend more time recruiting and hiring the right people with good personalities. Focus on those who are friendly and demonstrate an interest and enthusiasm for the job.

2. Sensationalize the experience for your customers. Good service is not good enough. A Gallup survey showed a customer who is "emotionally connected" to your place of business is likely to spend 46% more money than a customer who is merely "satisfied" but not emotionally bonded.

3. Set performance standards. Outline the behaviors of how employees should act, speak and respond to customer needs and requests. One of our clients developed twenty customer service commandments outlining the actions and behaviors he wanted his service people to provide to customers.

4. Sustain on-going training and reinforcement. Good customer service skills are not natural for most people. Effective customer service training must be reinforced and taught on a recurring basis. For example, the Ritz-Carlton hotels provide a thorough customer service training program for all of its employees during their orientation. Then each supervisor conducts a daily "line-up" to review one of the commandments with his employees ten minutes before each shift.

5. Shower good employees with rewards and recognition. It is hard to find and keep good employees. So do everything in your power to retain and motivate them. Sure, employees want to be paid well, but they also want to be treated with respect and shown appreciation. The front-line supervisor has the greatest impact on motivating and retaining employees.

6. Survey your customers and reduce your defection rate. On average, businesses lose 15-20 percent of their customers each year to their competition. All businesses encounter this, but few do much about it. To improve retention, one client sends out a customer service report card to its top customers every month. This requires an evaluation based on four specific criteria. They tally the results and make sure employees see the scores. This motivates the employees to do a better job.

7. Seek customer complaints with enthusiasm. For every complaint there are at least 10 other customers that visited your business who have the same criticism. A portion of those 10 people just took their business to your competitor. Look at customer complaints as an opportunity for improvement.

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UPCOMING CLASSES AND EVENTS

DISC Certification Group Coaching Training Program
(Webseminar)

Upon successful completion of the training, you may teach and conduct workshops in your organization or training practice. Each class is limited to five people.

Upcoming dates:

December Class
Dec 12, 13, 19
2:00-3:30 p.m. ET
http://ow.ly/6Ogw4

Limited seating
Cost: $895

For more information:
http://www.chartcourse.com/disctraining.html

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FACTS, FIGURES AND FACTOIDS

Taking Off
In response to the question, "Have you used all of your vacation time this year?" 46 percent of 627 workers surveyed in an online poll answered "no."

Source: Right Management, Philadelphia

Pet Preferences
According to a survey of 2,301 U.S. full-time workers with pets, dog owners are more likely to hold senior-management positions, while fish owners are more likely to be human resource professionals.

Source: Careerbuilder.com, Chicago

Hang Up the Phone
Twenty percent of 148 Fortune 500 companies ban all employees from using their cell phones while driving, according to the preliminary result of a recent survey.

Source: National Safety Council; Itasca, Ill.

Hiring Forecast
Forty-seven percent of 1,100 hiring managers and recruiters surveyed expect voluntary employee departures to increase in 2011, and 29 percent indicate that salaries for new hires are increasing compared to last year.

Source: Dice Holdings Inc., New York

Be Prepared
Only 14 percent of 1,098 senior managers and executives say their organization is "well prepared" to deal with the sudden loss of its key leaders, according to a new survey.

Source: American Management Association Corporate Learning Solutions, New York

Sandwich Generation
According to a new study of 1,305 full-time employees, 42 percent with minor children say they live paycheck to paycheck, compared to 64 percent of workers who care for both minor children and elderly relatives.

Source: MetLife, New York

As reported in Human Resource Executive magazine
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TOOLS, PRODUCTS and RESOURCES

Online Assessment Center

We provide a comprehensive portfolio of hiring and development solutions including 360, team, customer service, executive talent and management development reports and assessments.

More information
http://www.chartcourse.com/Assessment_Center.html

Fired Up! Leading Your Organization to Achieve Exceptional Results

Fired Up! is a leadership book full of tips and strategies that show people how to manage, lead and motivate people at work. Learn to improve your leadership skills, deliver exceptional customer service, build effective teams, improve communication, hire the right people and retain them as long as possible, make more money and grow your business.

Normal price: $24.95
Sale price: $19.95

More information
http://www.chartcourse.com/firedup.html

Icebreakers and Team Building Exercises

Click here
http://www.chartcourse.com/icebreakers-book.html
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FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Improve Job Satisfaction and Retain Your Best People

greg@chartcourse.com (Gregory P. Smith) — Thu, 06 Oct 2011 01:57:16 PDT

View this newsletter online by clicking on this link:
http://www.chartcourse.com/Enav-182.html
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PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP

What do I get excited about? Ever since I was a kid I felt I had a calling, that I had a purpose in life. I had a passion to make a difference in the world. I knew I wanted to be a leader. I served in the Army for many years and was fortunate to serve under some outstanding leaders and learn from the best. Since those days I have trained other leaders, coached executives and helped to develop hundreds of organizations in over 26 different countries. Along the way, I have helped raise three children and a granddaughter. I have learned many things, but the one piece of knowledge that has always been foremost in my mind is the importance of a leader. A leader is not merely a title or job description, it is an action. Leadership is more about heart and soul than about education or a diploma on the wall. A person only becomes a leader after he or she has proven themselves – ratified themselves in the hearts and minds of those they are leading.

Joel Barker has the best definition of leadership. He says, "A leader is a person you would follow to a place you would not go to by yourself." If there is no one following you, maybe you are not yet the leader you want to be.

So what gets me excited? The next time you are looking for a speaker for your company or association meeting, please keep me in mind. As a professional speaker for the past twenty years, the most exciting thing I love to do is speak, inspire and motivate audiences around the world.

Charting your course!

Greg

http://www.chartcourse.com/demovideo.html
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Join Our New Blog!

We would love to have you post your own articles on our blog.

We are going to the next level or interactivity and have created a new blog called the High Performance Organization. Soon we will migrate the Navigator Newsletter to a blog based subscription. I invite you to subscribe to the blog and continue receiving updates from Chart Your Course International.

Latest postings:

>Five Strategies That Drive Employee Engagement and Employee Retention
>Job Satisfaction Factors Lead to Becoming an "Employer of Choice"
>Top Ten Reasons for Employee Turnover and Job Dissatisfaction

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Improve Job Satisfaction and Retain Your Best People

Imagine--you have been working late to finish an important project when one of your best employees walks into your office and tells you she has been offered a better job. This is the same person you handpicked, trained and recently gave a pay raise. As she turns to depart she says, "There are others thinking about leaving, too."

What went wrong? How are you going to finish this project? Who will be next to leave? The dread is starting to sink in.

Employers face growing challenges finding and retaining people with the right skills. There are plenty of people looking for jobs, but it is harder to find people who have the right skills, work ethic and training to help employers stay competitive. The other issue facing employers is a growing population of unhappy and dissatisfied workers staying on the job. During the past three years, job dissatisfaction has jumped to the number one issue many employers encounter. This has long term implications to the competitiveness of businesses in the global marketplace.

The Cost of Employee Turnover

Each year businesses spend a ton of money recruiting, replacing and retraining new employees. They assume employee turnover is unavoidable and think there is very little they can do to prevent it. For the most part, organizations only focus on employee retention after they start experiencing a turnover problem.

Continued on blog:
http://www.highperformanceorganization.com/

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UPCOMING CLASSES AND EVENTS

DISC Certification Group Coaching Training Program
(Webseminar)

Upon successful completion of the training, you may teach and conduct workshops in your organization or training practice. Each class is limited to five people.

Upcoming dates:

November Class
Nov 7, 10, 14
2:00-3:30 p.m. ET
http://ow.ly/6Ogw4

Limited seating
Cost: $795

Two-day Master DISC Certified Behavioral Strategist Program (Atlanta)

Participants will learn how to communicate using the DISC language as a way of understanding themselves and others. The workshop incorporates a behavioral assessment to give a more complete understanding of what DISC is and how to use it to interact with others and to appreciate their behavioral styles.

Class dates:

October 18-19
November 15-16
Cost: $1950

For more information:
http://www.chartcourse.com/disctraining.html

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TOOLS, PRODUCTS and RESOURCES

360 Feedback Performance Evaluations

360 assessments are powerful tools for helping individuals improve, grow and develop their skills. Our assessments gather information about an individual's performance as seen by his/her boss, self, peers and direct reports.

http://www.chartcourse.com/360assessment.html

Ice Breakers & Team Building Exercises

http://www.chartcourse.com/book_energizers.html

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FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Top Ten Reasons For Employee Turnover and Job Dissatisfaction

greg@chartcourse.com (Gregory P. Smith) — Tue, 20 Sep 2011 08:47:35 PDT

Top Ten Reasons For Employee Turnover and Job Dissatisfaction

Dealing With Poor Performing Employees | Navigator #181

greg@chartcourse.com (Gregory P. Smith) — Wed, 07 Sep 2011 01:52:20 PDT

View this newsletter online by clicking on this link:
http://www.chartcourse.com/Enav-181.html
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PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP

Join Our New Blog!

I want to personally thank you for subscribing to the Navigator Newsletter. With all the content available on the Internet today, I appreciate the fact you have stayed with us over the months and years. Eventually the Navigator Newsletter may cease to exist.

Why you should join this blog:

>You may post your questions
>Add your own content
>Collaborate and share your ideas with others
>Access other content from high caliber authors and topic experts

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LEADING CHANGE OR JUST LOST AS USUAL?

Yogi Berra said, "If you don't know where you're going, you'll end up somewhere else."

Have you ever been lost before? Embarrassing but true—I am terrible with directions. I get lost when driving. Here is a funny clip from one of my presentations about getting lost in Jekyll Island.

http://www.chartcourse.com/Enav-181.html

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UPCOMING CLASSES AND EVENTS

DISC Certification Group Coaching Training Program
(Webseminar)

Upon successful completion of the training, you may teach and conduct workshops in your organization or training practice. Each class is limited to five people.

Upcoming dates:

September Class
September 13, 19, 22
3:00-4:30 p.m. ET

October Class
October 3,5,11
3:00-4:30 p.m. ET

Cost: $795

Two-day Master DISC Certified Behavioral Strategist Program (Atlanta)

Class dates:

September 20-21
October 18-19

Cost: $1950

For more information:
http://www.chartcourse.com/disc_certification_training.html

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Poor Performing Employees: Cause and Effect

One of the biggest issues facing businesses is the failure to deal with poor performing employees. According to an article written by Andy Blumenthal, it costs businesses an estimated $105 billion annually to deal with poor performers.

One major factor contributing to poor performance is the managers themselves. Businesses that do a poor job selecting and training managers are the ones who should get the blame. Failure to address the issue not only costs billions in low productivity, but also damages the morale and motivation of top performing employees. "Why should I go the extra mile, when my coworkers are slacking off?" As a result, this could increase employee turnover, lower productivity and limit opportunities to grow the business.

Sure, you have to deal with the problem employees and poor performers, but first ask yourself, "Did you hire them that way or did you make them that way?" The answer to this question, should tell you where to place your efforts -- hiring better people, improving your performance management process or training and developing better managers. Look for the root cause before taking action. In some cases you may need to focus on your managers first.

Maria Glasso of the Dynamic Research Corporation said, "I believe people would rather work for the best manager at the worst company rather than the worst manager at the best company."

Synovus Financial has a commandment for their managers that says, "A manager's most important role is to serve, grow, and inspire his or her people—with no exception."

Resources:
Developing Performance Goals and Standards
http://www.chartcourse.com/VL-performance_standards.html
Improving Work Habits
http://www.chartcourse.com/VL-work_habits.html
Providing Performance Feedback
http://www.chartcourse.com/VL-performfeedback.html
How to Deal with Poorly Performing Employees
http://www.govtech.com/policy-management/How-Deal-with-Poorly-Performing-Employees-Opinion.html

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TOOLS, PRODUCTS and RESOURCES

360 Feedback Performance Evaluations

http://www.chartcourse.com/360assessment.html

Ice Breakers & Team Building Exercises

http://www.chartcourse.com/book_energizers.html

#######################################
FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Upcoming DISC Certification Training Classes

greg@chartcourse.com (Gregory P. Smith) — Fri, 02 Sep 2011 05:33:24 PDT

Individual personality styles and preferences have a
direct impact on our interpersonal relationships at
home and at the workplace. People differ from each
other in fundamental ways including their values,
behaviors, talents, temperaments, wants and beliefs.
Our DISC training programs and assessments
empower individuals, improve communication and
unleash team performance.

Upon successful completion of the training, you may
teach and conduct workshops in your organization
or use it in your consulting and training business.

DISC CERTIFICATION GROUP COACHING TRAINING
WEBSEMINAR

Class is limited to five people. Training is conducted live
over the phone/web. Group sessions conducted in three-90
minute sessions.

Upcoming Class dates:

August Class:
August 16, 18, 23
3:00-4:30 p.m. ET

September Class
September 13, 19, 22
3:00-4:30 p.m. ET

Cost: $795 per person

Each person receives a facilitator package, assessments, exam,
manual, workbook and online assessment account.

For more information, click this link:
http://www.chartcourse.com/disc_certification_training.html

For more information call us at 770-860-9464 or 800-821-2487

MASTER CERTIFIED PROFESSIONAL BEHAVIORAL
STRATEGIST PROGRAM (Two Days)

Class dates:

July 20-21
August 17-18

Held in Atlanta or onsite at your business location

Cost: $2495

For more information, click this link:

http://www.chartcourse.com/disctraining.html

Eric Lewis
CEO – OneSCSI
+++++++++++++++
For more information call us at 770-860-9464 or 800-821-2487

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

greg@chartcourse.com (Gregory P. Smith) — Fri, 05 Aug 2011 07:20:06 PDT

Job Satisfaction & Motivation Benefits the Workplace | Small Business - Chron.com http://ping.fm/ZEHVm

Creating a Great Place to Work | Navigator #180

greg@chartcourse.com (Gregory P. Smith) — Thu, 07 Jul 2011 01:53:41 PDT

The Navigator is published by Greg Smith,
Lead Navigator and Captain of the Ship
Chart Your Course International Inc.

View this newsletter and see photos on our website:
http://www.chartcourse.com/Enav-180.html

See the bottom of this newsletter to subscribe or to unsubscribe.
########################################
Creating a Great Place to Work

As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay or go.

Tony Hsieh, CEO of Zappos and author of Delivering Happiness: A Path to Profits, Passion and Purpose has created a great place to work. They have no problem attracting and retaining good people. Zappos does not hire just anyone looking for a job. They place emphasis on hiring the right kind of people. By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School.

The strategies and concepts they apply at Zappos have had a significant impact. Great places to work are more productive and more profitable than their peers. While most organizations have suffered during the recession, Zappos has been growing at a record pace. The Zappos vision statement is, "Delivering happiness to our customers, vendors and employees." Creating "happiness" is not just an altruistic thing to do. It has a huge impact on the bottom line. Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again.

In creating a great place to work, consider the following strategies:

1) Give people a higher calling and a purpose for working.
Do your employees feel their job gives them meaning and a purpose for working in your organization? Giving people a higher calling or a purpose makes them passionate about their jobs and is a major reason why they should work for your organization; otherwise it is just a job.

2) Deploy a leadership strategy.
There is unmistakable evidence revealing how leadership is exercised, formally and informally, throughout the organization. It is clear to your employees how key decisions are made, communicated and carried out. There needs to be a system for decision-making and development of leaders and managers as well as the reinforcement of values, directions and performance expectations.

3) Manage your managers and make them lead by example.
People don't quit their company, they quit their managers. You can't have a great place to work if you have bad managers….period. Leaders in the organization serve as role models through their ethical behavior and personal involvement in planning, communicating and developing others. Measure their effectiveness and hold them accountable for their actions. No excuses.

4) Hire the RIGHT people.
The cost of hiring the WRONG people is greater than most realize. When you add the money spent on recruiting, hiring, orientation, training and employee turnover. It equals to 2.5 times the person's annual salary. On the other hand, according to the Gallup organization, good employees generate 38 percent higher customer satisfaction scores, 22% higher productivity and 27% higher profits.

5) Tear down walls and eliminate barriers that rob people of pride.
Dedicate time pinpointing and removing barriers, obstacles and non-essential work that obstruct workflow, communication and productivity. Insure individuals have access and are free to go to anyone in the organization for advice and assistance. Conduct an employee satisfaction survey to pinpoint areas of dissatisfaction.

6) Create a work place that engages and inspires employees.
Success depends on valuing each employee's satisfaction, motivation, well-being and development. People have a basic human need to feel appreciated. Recognition programs help meet that need as well as generate behavior in alignment with organizational goals and standards.

7) Retain your top people.
It should go without saying, but if you have a great place to work, you do not need to worry about headhunters plucking away your best employees. An effective retention strategy is to know the reasons why your employee stay, why their leave and what makes them happy.

8) Capture and manage ideas and suggestions.
Just imagine if Steve Jobs was your employee and he suggested this idea for a computerized tablet called the Ipad. The amazing thing is there are lots of innovative employees who have great ideas, but most of them go untapped. Great places to work listen and implement the ideas of their workforce. Create a system to learn and apply new knowledge, trends and ideas through evaluation, study and innovation.

9) Customer and market focus.
Happy employees make your customers happy. Do you build and maintain relationships with customers? Do you have metrics in place to measure customer satisfaction and loyalty? Is this information shared with all of your staff/employees? Empower employees to satisfy customers on first contact, improve processes and raise productivity to achieve business results.

10) Measure performance. Insure your organization has a process that quantifies input and output and measures what makes your organization successful. Whether it is employee satisfaction, customer satisfaction or profit, make sure everyone contributes to or at least can see how the organization is doing on a monthly basis.

JOIN OUR BLOG

http://highperformanceorganization.com

########################################
UPCOMING CLASSES AND EVENTS

DISC Certification Group Coaching Training Program
(Over the phone/web)

Upon successful completion of the training, you may teach and conduct workshops in your organization or training practice. Limited to five people per class.

August Class:
August 16, August 18, August 23

Cost: $795

Two-day Master DISC Certified Behavioral Strategist Program (Atlanta)

Class dates:

July 20-21
August 17-18

Cost: $2495

For more information:
http://www.chartcourse.com/disc_certification_training.html

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LET ME INTRODUCE TO YOU

Stuart Smith has worked with us for several years. Stuart has a broad range of skills and experience to help people and organizations achieve success. For the past 25 years, he has worked in a variety of settings to include public and private companies, the U.S. military, higher education, criminal justice and government. Stuart is able to blend his in-depth understanding of change management, quality practices, facilitation methods and training skills to diagnose and resolve complex organizational issues. He has worked with or led teams working on projects to improve the quality of both products and services, reduce cost and streamline operations. In addition to facilitating all types of decision-making, problem-solving and team building sessions, he has facilitated or co-facilitated seventeen strategic planning sessions over the past three years for business, government and not-for-profit clients.

For more information visit:
http://www.chartcourse.com/stuart_smith.html
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TOOLS, PRODUCTS and RESOURCES

The Great Workplace
Building Trust and Inspiring Performance

Research proves it. The "best companies to work for" are more productive and more profitable than their stock market peers. But a great workplace is not something that can be achieved in a quarter, or even a year. For a great workplace to exist, employees must trust the organization implicitly, take pride in what they do, and be inspired to achieve superior performance. And that requires a different breed of leadership—leaders who know how to instill and reinforce these beliefs in every communication, every decision, and every interaction. It requires leaders who realize how they act and do what they do makes a world of difference to employees.

http://www.chartcourse.com/great-workplace.html

Fired Up! Leading Your Organization to Achieve Exceptional Results

Greg's latest and most powerful book is guaranteed to get you Fired Up! Studies show the personal actions of the leader are the most important factor in motivating and retaining employees as well as contributing to the financial success of the organization. This book provides practical tips, advice and strategies that will transform managers into dynamic leaders. Based on Greg's personal experience as a military officer, business owner, organizational consultant and author, learn proven strategies to reward, motivate, deliver exceptional customer service and coach people toward higher performance and greater employee satisfaction.

$24.95
http://www.chartcourse.com/firedup.html

60 Team Building Tips

Here are some simple and practical ideas to get your team motivated and working effectively together. Learn how to reward, recognize and keep your team communicating in a high performance manner.

$9.95
http://www.chartcourse.com/captainsbooks.htm

#######################################
FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

greg@chartcourse.com (Gregory P. Smith) — Tue, 05 Jul 2011 07:47:18 PDT

Zappos.com, a great place to work, Top 100 Best Places to Work http://ping.fm/W4Jd8

greg@chartcourse.com (Gregory P. Smith) — Mon, 04 Jul 2011 08:33:06 PDT

Great places to work are more productive and more profitable than their stock market peers. http://ping.fm/yO6mY

greg@chartcourse.com (Gregory P. Smith) — Sat, 02 Jul 2011 09:12:13 PDT

Have a happy July 4th!

What Women Want in the Workplace | Navigator #179

greg@chartcourse.com (Gregory P. Smith) — Wed, 01 Jun 2011 01:56:11 PDT

The Navigator is published by Greg Smith,
Lead Navigator and Captain of the Ship
Chart Your Course International Inc.

View this newsletter and see photos on our website:
http://www.chartcourse.com/Enav-179.html

See the bottom of this newsletter to subscribe or to unsubscribe.
########################################
PERSONAL NOTE FROM THE LEAD NAVIGATOR & CAPTAIN OF THE SHIP

I plan on taking vacation time this month and heading to the beach to enjoy some fun and relaxation with my family. My granddaughter, Eliza, is going with us. If you recall, she is the sole survivor of triplets and weighed 1 lb. 4 oz. when she was born. She is now up to a whopping 12 lbs. She was the fourth smallest baby born at Duke University Hospital last year. I am happy to say, she is doing great and is a living miracle.

SUBMIT YOUR EMPLOYEE MOTIVATION TIP

We are on a global search for innovative ways to keep people motivated and engaged. Submitters will receive a copy of all the tips we receive.

http://www.chartcourse.com/motivationtips.html

JOIN OUR BLOG

http://highperformanceorganization.com

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THE COST OF EMPLOYEE TURNOVER AND DISENGAGEMENT

Controlling Turnover and Addressing Disengagement with a Complete System

"…retention of top talent is impacted most by the ability to provide meaningful work and a culture where people are passionate about what they do …"

--Matthew W. Schuyler, Hilton's CHRO

Turnover alone may be costing millions, but what about the employees you still have? Is their disengagement costing even more?

Fortunately, turnover and disengagement stem from job fit, and you can reduce costs associated with both by using a complete hiring system. With a process that looks at hiring from beginning to end, you can consider the job, the talent, professional development and performance management.

However, with reduced budgets and overwhelming responses to job ads, many companies are finding themselves skipping a system all together. Unfortunately, a move like comes with a hefty cost, as doing nothing to ensure job fit will cost you more than implementing a complete hiring system to start controlling turnover and disengagement costs now.

With a solution for future turnover and disengagement costs, let's turn our focus to the disengaged employees on your payroll now. Can you determine the underlying issue? It may be decreased morale, lack of direction, little job satisfaction or no motivation. Whatever the case, you need to start by using the same complete system. Assess job fit by comparing the job and talent, ensure each person is on a professional development plan, and then manage their performance with specific motivation, communication and responsibilities that fit their unique personal style and skills.

A dip in the economy could mean you lose track of the very asset that will turn your company around. Remember, now is the time to invest in your people.

Source:
TTI Newsletter
HRE Jan/Feb 2011

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WHAT WOMEN WANT IN THE WORKPLACE

Many businesses fail to understand the diversity in the demographics that comprise their workforce. What attracts, retains and creates job satisfaction for each demographic group is different. What motivates male hourly employees varies significantly from what motivates top performing female executives. Sylvia Ann Hewlett, author of Top Talent and Harvard University professor, specifically studied top performing female executives, those in the top 6% of the earning bracket.

Her research focused on how the work environment has changed since the economic downturn and the affects it has had on top talent in some of the nation's leading organizations. The downturn, along with cut backs and downsizings, has alienated many people turning businesses into hostile, stressful and less caring places to work. Many people have felt betrayed and distrust runs rampant. These changes have affected men and women differently. Her research is important and worthy of further examination.

She compared the dissimilarities between top earning male and female executives. They are strikingly different. Financial rewards are less important to women while respect and recognition are more important. Failure to understand these differences will lead to higher turnover rates among senior level women. Hewlett also notes the flight risk among top female executives is twice as high as men. Any business that cannot attract and retain female brain power faces major consequences. Here is a list of what top performing female executives want from their work environment.

1. Association with people they respect--82%
2. Be themselves at work--79%
3. Flexible work arrangements--64%
4. Collaborate with others and be part of a team--61%
5. Give back to society through the work they do--56%
6. Recognition--51%
7. Financial rewards--42%

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UPCOMING CLASSES AND EVENTS

Come hear Greg speak at the following events:

June 21 | 1:00pm - 2:00pm
SHRM Atlanta Strategic HR Conference
Atlanta Marriott Century Center
Managing Change in Turbulent Times: How to Keep Your Employees Engaged & Motivated

June 28
SHRM 2011 Annual Conference & Exposition
Las Vegas, Nevada
Here Today or Gone Tomorrow: Proven Ways to Attract, Engage and Retain Your Workforce

August 2
Texas Petroleum Marketers
San Antonio, Texas
Transforming Workers to Winners

September 29
Iowa SHRM State Conference
Proven Ways to Engage, Retain and Motivate Your Top Talent /Using Assessments to Hire, Develop and Retain Top Talent

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DISC Certification Group Coaching Training Program
(Over the phone/web)

Upon successful completion of the training, you may teach and conduct workshops in your organization or training practice. Limited to five people per class.

June Class:
June 15, June 20, June 22
3:00-4:30 p.m. ET

July Class:
July 11, July 13, July 20
3:00-4:30 p.m. ET

Cost: $795

Two-day Master DISC Certified Behavioral Strategist Program (Atlanta)

Class dates:

June 16-17
July 20-21

Cost: $1950

For more information:
http://www.chartcourse.com/disc_certification_training.html

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LET ME INTRODUCE TO YOU

We have added a new crew member to our team. Gail Fulford is an author, professor, educator and professional speaker. She brings a rich diversity of experience on such topics as team building, stress analysis and reduction and understanding the personalities of people. "High-energy and funny, entertaining and educational, powerful and poignant" are the words most often used to describe Gail's presentations. Dedication to making a difference in the lives of others is what Gail is all about. With a tremendous ability to make people laugh and excellent speaking skills, Gail will make a difference in your organization. She provides that message in a way that will promote peak performance and positive results.

For more information:
http://www.chartcourse.com/gail_fulford.html

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TOOLS, PRODUCTS and RESOURCES

DISC Training Program on CD

Become an expert on DISC from the comfort of your home or office. This program teaches you how to use and interpret DISC assessments. There is no time limit—use them as often as you like. These are audio/video recordings of my live webseminar DISC training program. The program includes the package of 5 CD's. Each CD is approximately one hour long. One CD teaches you how to conduct your own DISC workshop. The 5th CD is a bonus containing two additional classes.
Cost: $295

Customer Service Training Video Library

Includes free shipping globally
$1495
http://www.chartcourse.com/servicevideo.htm

#######################################
FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Upcoming DISC Certification Training Classes

greg@chartcourse.com (Gregory P. Smith) — Tue, 17 May 2011 01:56:52 PDT

Navigator Newsletter subscribers…

Our training programs provide you with the skills and knowledge in
using our assessments to empower individuals, enhance team
performance, employee selection and to improve communication.

We deliver our DISC training programs in four formats:

Upon successful completion of the training, you may teach
and conduct workshops in your organization or use it in other
applications outside of your business.

DISC CERTIFICATION GROUP COACHING TRAINING
WEBSEMINAR

Class is limited to five people. Training is conducted live
over the phone/web. Group sessions conducted in three-90
minute sessions

Upcoming Class dates:

May Class: (Two seats remaining)
May 23, May 26, May 31
2:30-4:00 p.m. ET

June Class:
June 15, June 20, June 22
3:00-4:30 p.m. ET

July Class:
July 11, July 13, July 20
3:00-4:30 p.m. ET

Cost: $795

Each person receives a facilitator package, assessments,
manual, workbook and online assessment account.

For more information, click this link:
http://www.chartcourse.com/disc_certification_training.html

++++++++++++++++++++++++++++++++++++++++++++
DISC ONE-ON-ONE PERSONALIZED TRAINING CLASS

Cost: $1295
++++++++++++++++++++++++++++++++++++++++++++
MASTER CERTIFIED PROFESSIONAL BEHAVIORAL
STRATEGIST PROGRAM (Two Days)

Class dates:
May 19-20
June 16-17
July 20-21

Held in Atlanta or onsite at your business location

Cost: $1950

For more information, click this link:
http://www.chartcourse.com/disctraining.html

Eric Lewis
CEO – OneSCSI
+++++++++++++++
For more information call us at 770-860-9464 or 800-821-2487

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Employee of the Month Programs Punish People | Navigator #178

greg@chartcourse.com (Gregory P. Smith) — Wed, 20 Apr 2011 01:57:29 PDT

The Navigator is published by Greg Smith,
Lead Navigator and Captain of the Ship
Chart Your Course International Inc.

View this newsletter and see photos on our website:
http://www.chartcourse.com/Enav-178.html

See the bottom of this newsletter to subscribe or to unsubscribe.
########################################
PERSONAL NOTE FROM THE LEAD NAVIGATOR

Is your Employee of the Month Program doing more harm than good?

Here is a question someone sent me about starting an Employee of the Month (EOM) Program and my response.

I attended your session in Philadelphia, "The Care and Feeding of Staff: Energize, Engage and Motivate Your Work Force." The timing was just right. Our firm is beginning an 'Employee of the Month Award'. We hope this will be a morale booster.

I wanted to know if you could give me some pointers. Can you suggest some criteria for such an award? Also, should the employees decide what criteria should be used?

Our law firm is relatively small. We have five attorneys with a support staff of ten. Several employees have over fifteen years service with the company. Any suggestions would be greatly appreciated.

My response:

I applaud your efforts in wanting to create a reward and recognition program, but being a small firm makes an EOM Program that much more challenging. Most of the Employee of the Month Programs I have seen have unintended consequences and do not work as intended. The results fall short and in some cases does more harm than good. Why?

Article continued
http://www.chartcourse.com/employee-of-the-month.html

########################################

UPCOMING CLASSES AND EVENTS

DISC Certification Group Coaching Training Program
(Over the phone/web)

Upon successful completion of the training, you may teach and conduct workshops in your organization or training practice. Limited to five people per class.

Next class: May 19, 23, 25, 26, 31
3:00-4:00 p.m. ET
Cost: $795

Two-day Master DISC Certified Behavioral Strategist Program (Atlanta)

Class dates:

May 19-20
June 14-15

Cost: $1950
DISC Training Program on CD
Become an expert on DISC from the comfort of your home or office. This program teaches you how to use and interpret DISC assessments. There is no time limit—use them as often as you like. These are audio/video recordings of my live webseminar DISC training program. The program includes the package of 5 CD's. Each CD is approximately one hour long. One CD teaches you how to conduct your own DISC workshop. The 5th CD is a bonus containing two additional classes.
Cost: $295

For more information:
http://www.chartcourse.com/disc_certification_training.html

########################################
IMPORTANT WORKFORCE DATES

Administrative Professionals' Week (April 24-30)
Here is an opportunity for employers to recognize and celebrate the contributions of these key front-line team members.

Take Our Daughters and Sons to Work (April 28)
Employers can introduce children to the workplace of their future and encourage them to start thinking now about how their career-related dreams can be achieved.

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FACTOIDS AND SURVEYS

Family-Friendly Workplaces

An academic report finds 14 of the 15 most competitive countries in the world provide paid sick leave, 13 guarantee paid leave for new mothers, 12 provide paid leave for new fathers and 11 provide paid leave to care for children's health needs.

Source: Raising the Global Floor by Jody Heymann and Alison Earle

Violence at Work

According to a survey of 1,000 Americans, 26 percent say they seriously thought, at least once, that someone in their workplace was capable of mass violence.

Source: Rasmussen Reports ~ Asbury Park, N. J.

The Gallup Organization

Findings revealed 64 percent of employees said they were extremely likely to begin or increase the intensity of their job search. An additional 19 percent said they were somewhat likely to increase their search.

The Society of Human Resource Management (SHRM) and the Wall Street Journal

Seventy-seven percent of companies said they do not have enough successors to their current senior-level managers already working in their organizations, according to a survey of 168 human resource managers at U.S. companies.

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TIPS ON MOTIVATING EMPLOYEES

Welcome Letters from the President

At Del Norte Credit Union the president sends a welcome letter to all new hires and a congratulations letter for each significant anniversary with the company (5, 10, 15, 20 years). He personally signs each one and sometimes adds handwritten notes. He also calls employees on their anniversary. There are over 1,000 employees at Del Norte. Finally, the president draws four or five employees' names each month and takes them to lunch.

Source: TNT: Dynamic Ideas to Reward, Energize and Motivate Your Teams

SUBMIT YOUR EMPLOYEE MOTIVATION TIP

We are on a global search for innovative ways to keep people motivated and engaged. Submitters will receive a copy of all the tips we receive.

http://www.chartcourse.com/motivationtips.html

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TOOLS, PRODUCTS and RESOURCES

60 Team Building Tips

Simple and practical ideas to get your team motivated and working effectively together. Learn how to reward, recognize and keep your team communicating in a high performance manner.

16 pages
Instant download
$9.95
http://www.chartcourse.com/captainsbooks.htm

Customer Service Training Video Library

Includes free shipping globally
$1495
http://www.chartcourse.com/servicevideo.htm

#######################################
FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator Newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Upcoming DISC Certification Training Classes

greg@chartcourse.com (Gregory P. Smith) — Sat, 26 Mar 2011 01:49:44 PDT

Our training programs provide you with the skills and knowledge in
using our assessments to empower individuals, enhance team
performance, employee selection and to improve communication.

Now you can learn how to put the power of these proven concepts
and tools to work for you.

We deliver our DISC training programs in four formats:

Upon successful completion of the training, you may teach
and conduct workshops in your organization or use it in other
applications outside of your business.

DISC CERTIFICATION GROUP COACHING TRAINING
WEBSEMINAR

Class is limited to five people. Training is conducted live
over the phone/web. Each session is one-hour long.

Upcoming Class dates:

April 6, 7, 14, 18, 20
3:00-4:00 p.m. EDT

Cost: $795
Each person receives a facilitator package, assessments,
manual, workbook and online assessment account.

For more information, click this link:
http://www.chartcourse.com/disc_certification_training.html

DISC ONE-ON-ONE PERSONALIZED TRAINING CLASS

Cost: $1295

MASTER CERTIFIED PROFESSIONAL BEHAVIORAL
STRATEGIST PROGRAM (Two Days)

Class dates:
April 21-22
May 19-20
June 14-15

Held in Atlanta or onsite at your business location
Cost: $1950

For more information, click this link:
http://www.chartcourse.com/disctraining.html

This training process shows HR professionals, business
owners, trainers and consultants how to:

++Grow your consulting/training practice
++Learn to interpret the DISC assessment and the
Workplace Motivators report
++Deliver DISC workshops to your employees/clients
++Utilize the model and tools to meet personal
and organizational objectives
++Use DISC to improve communication and individual performance
++Know which job the individual is best suited
++Use assessments to hire the best person for the right job

Eric Lewis
CEO – OneSCSI
+++++++++++++++
For more information call us at 770-860-9464 or 800-821-2487

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Navigator Newsletter #177

greg@chartcourse.com (Gregory P. Smith) — Wed, 09 Mar 2011 01:49:53 PST

The Navigator is published by Greg Smith,
Lead Navigator, Chart Your Course International Inc.

View this newsletter and see photos on our website:
http://www.chartcourse.com/Enav-177.html

See the bottom of this newsletter to subscribe or to unsubscribe.
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"I believe people would rather work for the best manager at the worst company rather than the worst manager at the best company."

Maria Glasso-Dynamic Research Corporation (DRC)

Hire the Right Person Each and Every Time

Hiring is like a game of strategy. If you don't play this game well, with the right plan in place, you might as well be rolling dice or spinning a roulette wheel. The ball just keeps going round and round. . .

Peter Cappelli, a professor of management at the Wharton School of the University of Pennsylvania, said once that most companies are so bad at finding the right person for a job they have no idea whether their hiring process is even effective.

A study performed at Michigan State revealed that with all positions, from entry level to chairman, the typical employment interview is only a small percentage more accurate than flipping a coin.

Improving Your Level of Strategy at the Game

OK, so most of us don't want to trust the hiring process of talent in the organization if it is just a hair better than a coin flip, but that is what is exactly happening in many companies. For example, just because a person was a good systems analyst or building projects manager, doesn't mean he or she understands the hiring process.

Also, just because someone invented Post-It notes or is a whiz with social media, doesn't mean he or she has the right skills for your job opening. Yet, with today's growth demands in the face of an increasingly tight market for skilled employees, it is hard to find a balance between getting in the hiring game quickly, regardless of strategy and developing a process that will increase your chances of hiring the right talent for the right jobs.

So how do you answer the hiring needs of an organization in a world that demands both "fast" and "right"?

Getting Your Team Prepared with a Game-Winning Strategy

Some employers have hiring schemes that are formal, while other organizations hire informally. Regardless of which approach your managers and team leaders take, they need to be trained on the following game winning strategies:

>Define what you're looking for through the position description, job competencies and questioning strategies

>Plan the interview through sourcing, resume screening, the interview team and identifying the great reasons to work at your organization

>Conduct the interview in an appropriate climate and be able to respond to challenging interviewee questions

>Narrow the selection using a set of decision-making guidelines

>Make the final selection using a valid selection assessment based on competencies needed for success in the job

Giving your selection managers the understanding and the tools they need to hire right the first time is truly the only way to approach hiring. Otherwise, your ability for the ball to land on the winning number or to select the right people is simply hit or miss. If you are lucky you'll win or select the right person most of the time, but what if you're not lucky? Isn't it better to have the right strategy and hire right the first time?

Let us know if we can help you improve your hiring and selection process.

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Build a Climate of Open Communication and Employee Engagement

Leaders are role models, trendsetters, visionaries and voices for change within their organizations. Change is everywhere, and today there is constant babble about what should be done to improve an organization. But the message is unclear. Employees often don't know why a change is being implemented and how their jobs contribute to the intended result.

Employees want to know, "Why should I care?" They want to know from leaders what the plan is and what the outcome will be.

Most employees rarely learn the reasons for major change initiatives from the top of the organization, and they are not often asked for their input or involvement. Thus, major change becomes disruptive.

Article continued
http://www.chartcourse.com/article-communication.html

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DISC Certification Training

Individual DISC behavior styles and preferences have a direct impact on our interpersonal relationships at home and at the workplace. People differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs.

We deliver our DISC training programs in several formats:

DISC Certification and Behavior Assessment Training (Phone/Web conference)

Upon successful completion of the training, you may teach and conduct workshops in your organization or use it in other applications outside of your business.

Cost: $795
http://www.chartcourse.com/disc_certification_training.html

Two-day Master DISC Certified Behavioral Strategist Program (Atlanta)

This is a behaviorally-based communication workshop. Participants will learn how to communicate using the DISC language as a way of understanding themselves and others. The workshop incorporates a behavioral assessment to give a more complete understanding of what DISC is and how to use it to interact with others and to appreciate others' behavioral styles.

Cost: $1950

March 22-23
April 21-22

http://www.chartcourse.com/disctraining.html

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Important Workforce Dates

April Fools' Day/Humor at Work (April 1)
Levity on the job can help build rapport, but humor should never be mean-spirited or at the expense of others.

National Employee Benefits Day (April 4)
This year's observance will focus on benefits communications.

Administrative Professionals' Week (April 24-30)
Here is an opportunity for employers to recognize and celebrate the contributions of these key front-line employer representatives.

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Simple Employee Motivation Tips and Techniques

The Extra Mile
United Services Automobile Association (USAA) provides blank "Thank You" note stationary to their workers for a program called The Extra Mile. Employees are encouraged to say "Thank You" to each other for the help they receive at work. The most surprising thing happened on the first day the notes were printed. They ran out! The company couldn't keep up with the demand.

Fat Friday
Just about everybody loves to eat, right? At Texas A&M the first Friday of each month is celebration time. Everyone brings food to share, and they celebrate birthdays for that month as well as work anniversaries.

Source: Dynamic Ideas to Reward, Energize and Motivate Your Teams

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TOOLS, PRODUCTS & RESOURCES

GET FIRED UP!

Greg's latest book, Fired Up! Leading Your Organization to Achieve Exceptional Results, is now available as an E-book and on Amazon.com.

More information:
http://www.chartcourse.com/firedup.html

401 Proven Ways To Retain Your Best Employees

This book is packed with loads of practical advice, tips, case studies, suggestions and examples that not only retain, but also engage and help make your people as productive as possible. Unique from other books on the market today, it provides tried and true practices that will quickly transform your place of business. The book is divided into eight sections, each focusing on a key element of employee retention.

http://www.chartcourse.com/401-provenways.html

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Leadership Development
Online Learning 2.0

Chart Your Course International is bringing you from the now generation to the next generation of online learning in order to dramatically enhance the way you deliver training in your organization.

We're introducing Vital Online 2.0, a technology that will save your organization both time and money. Our user-friendly online campus begins with 12 programs from the Vital Learning Leadership Series™. Your participants can work at their own pace. We also offer a blended approach (classroom and online classes) that maximizes social networking tools. We can also easily create a branded portal campus especially for your organization. And, with our special introductory pricing, your savings are greater than ever.

Vital Learning's online courses start with the 12 core programs, the Leadership Essentials, and 23 additional courses in leadership, customer service, sales and productivity. We invite you to take a few minutes to experience our free demo today.

For more information:
http://www.chartcourse.com/VL-onlinecourses.html

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WHAT WE DO

Greg Smith is the founder of Chart Your Course International. As a organizational development strategist and change management consultant, he helps executives and business owners improve individual and organizational performance and maximize potential. He and his cadre of business performance specialists design strategies and processes to grow your organization and implement business change initiatives that create clearer direction, increased profitability, stronger executive teams, improved communication and happier and more productive employees.

We help clients in the following areas:

--Leadership Keynotes
--Management Consulting
--Strategic Planning
--Leadership & Organizational Effectiveness
--Employee Engagement
--Job Satisfaction
--Employee Retention
--Selection and Hiring Solutions
--Creating a Customer Service Culture

http://www.chartcourse.com/whatwedo.html

#######################################
FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

The High Cost of Unmotivated and Incompetent Employees

greg@chartcourse.com (Gregory P. Smith) — Fri, 11 Feb 2011 01:49:45 PST

Navigator #176

The Navigator is published by Greg Smith,
Lead Navigator, Chart Your Course International Inc.

View this newsletter and see photos on our website:
http://www.chartcourse.com/Enav-176.html

See the bottom of this newsletter to subscribe or to unsubscribe.
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PERSONAL NOTE FROM THE LEAD NAVIGATOR

Thanks to everyone who answered our "Biggest Issue" survey question.

You can see the results by clicking the link below.

http://chartcourse.com/survey-bigissue.html

To take the survey, click on this link

http://www.assess.biz/survey_form.asp?m=918&s=2719
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Can You Afford Employees Who Are Unmotivated and Incompetent?
Motivated and Engaged Employees Generate Powerful Results

One of the biggest issues facing many businesses is how to motivate and keep workers engaged with their jobs. Employee engagement goes hand in hand with high job satisfaction, lower employee turnover and better productivity.

Employee Engagement Definition

Our definition of employee engagement is the employee's connection to the work, the organization, their customers, the leaders and the connections they have with their co-workers. Engaged employees stay with their employers, have higher levels of job satisfaction and make significant contributions. Employee engagement is not optional, but an essential requirement to achieve organizational results.

A 2010 survey conducted by the Conference Board showed only 45 percent of Americans are satisfied with their work. This is the lowest level ever recorded by the Conference Board in more than 22 years of research. Businesses that fail to improve job satisfaction not only risk losing their high performers when the economy improves, but it is way more expensive to keep unmotivated and no longer competent workers. A large percentage of unhappy employees are staying just for a paycheck. As a result, many organizations are hamstrung with employees who are only performing at a minimal level. Instead of taking action, they accept it as a matter-of-fact. What a pity.

When working with business owners and executives, it is sometimes useful to put a dollar figure on what disengagement is costing their business. To do this, I ask them to participate in a simple exercise. I give them a piece of paper and they draw a square with four quadrants. Then they divide and place a percentage of their workforce into each of the four quadrants.

For the sake of brevity, I will just cover the first two. The first one is the engaged and competent quadrant. We want to see a big number in that square, but rarely does that percent exceed 30%. The second quadrant is called, unmotivated and incompetent. These people were once motivated, but for some reason they changed. I then ask them to put the number/percent of their workforce in this section. Sometimes they even put names of people inside that square. The next step is to take that number and multiply it by their average salary. Now the cost of disengagement becomes a painful reality. We go through the next two quadrants asking several more questions. This is not a motivational exercise for most people, but it does create a powerful discussion.

How do we fix it? How do you transform people into engaged and competent employees? You have to spend the time to find out why. "Feel good" programs usually don't help and can even make the problem worse. Taking the wrong action can end up costing you even more money. This is where the rubber meets the road.

Here are a few questions you can ask to determine how well your organization is engaging employees:

1. Do employees feel what they are doing is important? Are they connected to the organization's goals and mission?

2. Do employees understand their role? Do they know what goals and objectives are required from them?

3. Are there special development programs for top performers? Are they recognized and rewarded for their actions?

4. Do employees feel as if they are advancing in their careers? Are they growing, developing and improving themselves?

5. Are employees getting frequent and regular informal feedback on their performance? Do they get it more than once a year?

6. Does the employee have a good relationship with his immediate supervisor?

7. Does the organization have strong values, a compelling vision and inspirational leadership?

8. Are employees talents matched with their jobs? Does your organization do a good job hiring the right people?

Find out how your organization ranks with our employee engagement survey tool. Call 770-860-9464 or fill out our contact form on Chartcourse.com.

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Important Workforce Dates

Employee Appreciation Day (March 4)
Employee recognition is a powerful motivator. This is a day set aside to remind employees of how much they are appreciated.

April Fools' Day/Humor at Work (April 1)
Levity on the job can help build rapport, but humor should never be mean-spirited or at the expense of others.

National Employee Benefits Day (April 4)
This year's observance will focus on benefits communications.

Administrative Professionals' Week (April 24-30)
Here is an opportunity for employers to recognize and celebrate the contributions of these key front-line employer representatives.

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Sign Up For Greg's Free Weekly Leadership Tips

Each week Greg will provide you a comprehensive range of very practical and highly effective leadership tools and approaches you can immediately apply to the job. The knowledge you gain will take you and your organization to the next level and help you achieve measurable, bottom-line improvement results in a short period of time.
http://www.chartcourse.com/freebusinesstips.html

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Simple Employee Motivation Tips and Techniques

The Talking Stick
Try introducing the "talking stick" into your office. This idea originated from a Native American tradition. Each month a different person in the office receives the talking stick, which provides that person certain rights and privileges for the month. For example, the "owner" could provide fellow employees one hour a month administrative leave.

Management by Fooling Around
When Herb Kelleher was the CEO of Southwest Airlines, he combined fun and hard work into something he calls "management by fooling around." At the nonconformist airline, everything—from the tickets and boarding passes to the casual dress and occasional costumes attendants wear— clearly demonstrates that something is different.

Man (Person) Overboard Award
CIGNA believes in rewarding employees who go above and beyond for their customers. The Man Overboard Award is a life-saving ring, which the president presents to an employee at a special ceremony. CIGNA also pays teams as high as $25,000 for implementing ideas that improve productivity.

Choose Your Own Reward
A Miami-based business owner rewards her employees with parties, expensive dinners, chauffeured shopping sprees, spa sessions and cooking lessons. She lets her employees decide what they want, and then figures out how much their package costs and also how much additional business they have to generate to cover those costs. Choose your own reward—sounds like fun!

Tech Engineering Bucks
The technicians at the Weather Channel in Atlanta created their own recognition system called Tech Bucks. All they did was Xerox a dollar bill and give five of them out at the beginning of each month. They give them to each other for doing a good job. At the end of the month they tally up who got the most and the winner gets a special prize.

After Dinner Phone Call
Even though you took time during the work day to thank the employee who went "above and beyond," go a step further and call them at home after dinner to say thanks. You might be surprised how much this can mean.

Source: Dynamic Ideas to Reward, Energize and Motivate Your Teams

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TOOLS, PRODUCTS & RESOURCES

Tall Ships
Building Effective Teams

Raise your team's effectiveness with Tall Ships, the fast-paced simulation that challenges teams to race against the clock — and others teams — to build the tallest ship mast at the lowest cost. Participants learn about and practice the 7 skills critical to effective team performance: Clarity, Capability, Collaboration, Commitment, Communication, Continuous Improvement, and Creativity.

http://www.chartcourse.com/tall_ships.html

Workplace Motivation Individual Assessment

The Workplace Motivators report helps clarify the six inner drives people bring to the job. What motivates employees to sell, manage, service or connect with customers the way they do? What prompts an employee's enthusiastic response—a happy customer, a big sale, a tough problem solved? Why do they differ? How can you place the right people in the right jobs and motivate them to achieve more for the organization? The answers to these questions are all based on values. Values are the drivers behind our behavior; what motivates our actions. With the knowledge of values, we can encourage employees in a way that satisfies their inner drive. We can determine if their position will be rewarding, based on the values they hold. This report helps illuminate these motivating factors and attitudes and enables you to understand the driving forces behind their decisions.

http://www.chartcourse.com/Assessment_Center.html

Leadership Development
Online Learning 2.0

Chart Your Course International is bringing you from the now generation to the next generation of online learning in order to dramatically enhance the way you deliver training in your organization.

We're introducing Vital Online 2.0, a technology that will save your organization both time and money. Our user-friendly online campus begins with 12 programs from the Vital Learning Leadership Series™. Your participants can work at their own pace, and we also offer a blended approach (classroom and online classes) that maximizes social networking tools. We can also easily create a branded portal campus especially for your organization. And, with our special introductory pricing, your savings are greater than ever.

For more information:
http://www.chartcourse.com/VL-onlinecourses.html

#######################################

FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Navigator Newsletter

greg@chartcourse.com (Gregory P. Smith) — Fri, 21 Jan 2011 01:48:59 PST

In case you missed our most recent Navigator Newsletter
and important survey, please go to:

http://www.chartcourse.com/Enav-175.html

ONE MINUTE SURVEY

What is the greatest issue your organization
is facing right now?

http://www.assess.biz/survey_form.asp?m=918&s=2719

Best regards,

Greg Smith
+++++++++++++++++++++++++++++++++
Copyright 2011, CYC International Inc.

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Hey dude! What is your problem? | Navigator #175

greg@chartcourse.com (Gregory P. Smith) — Thu, 13 Jan 2011 01:49:05 PST

The Navigator is published by Greg Smith,
Lead Navigator, Chart Your Course International Inc.

View this newsletter and see photos on our website:
http://www.chartcourse.com/Enav-175.html

See the bottom of this newsletter to subscribe or to unsubscribe.
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PERSONAL NOTE FROM THE LEAD NAVIGATOR

Hey dude! What is your problem?

A couple of years ago Smokey the cat showed up in our yard and decided he needed a family to adopt him. We were the lucky family. He lives outside and he hates cold weather. To keep him off our cars, I placed a heating pad on top of our freezer in our garage. He plops himself on the heating pad and pretty much sits there like a King on his throne all winter. As long as someone feeds him and keeps him warm he is happy and content.

Smokey reminds me of people I know and businesses I have worked with. They are happy and content and ignore the problems around them until a crisis occurs.

So . . . what is your problem? Are your facing a crisis? If you are not familiar with the services we provide, visit this page or just pick up the phone and call.

http://www.chartcourse.com/whatwedo.html

We may not be able to solve all of your issues or every problem, but at least we can steer you in the right direction.

Let us help you chart your course…

Greg
President and Lead Navigator

P.S. If you want to get the color version of this newsletter and to see the photos – subscribe on any page of our website.
########################################
ONE MINUTE SURVEY

What is the greatest issue your organization is facing right now?
Take one minute to answer this question:

http://www.assess.biz/survey_form.asp?m=918&s=2719

Results will be made available in your next Navigator.

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UPCOMING EVENTS

How to Retain Your Top Talent Webseminar
Strategies to Retain and Engage High Potentials

Research shows as the economy rebounds, organizations will see their most promising talent abandon ship in high numbers. The key to success for any organization is the ability to attract and retain skilled and talented people. Those that fail to make employee retention a priority now risk losing their top talented people to the competition. This seminar shows you how to design an effective employee retention strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance. This session is jam packed with tips, ideas and easy-to-implement advice for creating a high-retention culture.

Thursday, January 27
3:00-4:15 p.m. EDT
$129

For more information:
http://ow.ly/3hCXh

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DISC Certification Programs

Our training programs provide you with the skills and knowledge in using our assessments to empower individuals, enhance team performance, select employees and to improve communication. Now you can learn how to put the power of these proven concepts and tools to work for you.

We deliver our DISC training programs in three formats:

1)DISC Certification and Behavior Assessment Training (Phone/Web conference)
2)Two-Day Master Certified Professional Behavioral Strategist Program (Atlanta)
3)Onsite at your location

Upon successful completion of the training, you may teach and conduct workshops in your organization or use it in other applications outside of your business.

More information:
http://www.chartcourse.com/disc_certification_training.html

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FACTOIDS AND SURVEYS

Job-Hopping Generation
According to a new survey of 800 young adults in the United States and the United Kingdom, the average 26-year-old has changed jobs seven times since age 18.
Source: Intrepid, Seattle

Got Time Off?
Newly released service-organization data shows exempt employees with less than one year of service earn an average of 4.9 vacation days, while nonexempt employees earn 4.1 days.
Source: Compdata Surveys, Kansas City, Kan.

Snooping Around
When 113 IT professionals were asked which department they think is more likely to snoop around the network and look at confidential information, 12 percent named the HR department, trailing only the IT department, itself, at 56 percent.
Source: Cyber-Ark, Newton, Mass.

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TOOLS, PRODUCTS & RESOURCES

Online Learning 2.0

Chart Your Course International is bringing you from the now generation to the next generation of online learning in order to dramatically enhance the way you deliver training in your organization.

With Vital Online 2.0, you have the choice to deliver courses on your own LMS platform or to deliver them through a portal/campus. We can also easily create a branded portal campus especially for your organization. And, with our special introductory pricing your savings are greater than ever.

For more information:
http://www.chartcourse.com/VL-onlinecourses.html

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TEAMS Analysis (Teams Evolving And Mastering Success) Survey

Does your team work effectively?

The TEAMS Analysis Survey is an online assessment that measures the key characteristics and issues affecting team performance. The purpose of the Survey is to discover, quantify, clarify and take action on each team member's experience and concerns. It works like a 360 feedback survey allowing each team member to provide input. The key areas addressed are:

Work Management: how the team determines and manages the specific tasks and resources related to its mission.

Relationships: feelings, attitudes and behaviors that most reflect the team's interpersonal relationships.

Processes: group functions such as participation, meeting management, learning, creativity and many other items.

Leadership: how the Team Leader functions to support and facilitate all aspects of the team process and the specific elements of team functioning.

At the end of the survey process, you will be provided with a clear understanding of the current characteristics and dynamics that prevail within the team. This information will be used to guide the team to address the main areas that impede peak performance in terms of communication and collaboration.

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GREG'S KEYNOTES & WORKSHOPS

Greg Smith is a dynamic keynote speaker, author and organizational improvement consultant. He is the CEO and Lead Navigator of Chart Your Course International located in Atlanta, Georgia.

Greg delivers several different programs -- every program is tailored to fit the client's needs. Those programs are as follows:

• Fired Up! Leading Your Organization to Achieve Exceptional Results

• Transforming Workers to Winners: What Good Organizations Do to Achieve Extraordinary Results

• Here Today, Here Tomorrow: Proven Ways to Engage, Retain and Motivate Your Top Talent

• Managing Change in Turbulent Times: Keeping Your Employees Engaged, Motivated and Heading in the Right Direction

• Gladiator Leadership: What Leaders Do To Accelerate Performance and Generate Bottom-Line Results

• Reward and Recognition Strategies to Boost Performance

• Fast, Focused and Friendly: The Essentials of Great Customer Service

• The Emotional Connection: Growing Sales Through Excellent Customer Service

• Dynamic Teambuilding: How to Enhance Communication and Build Effective Teams

For more information:
http://www.chartcourse.com/workshops.html

#######################################
FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Retain Your Top Talent Webseminar

greg@chartcourse.com (Gregory P. Smith) — Tue, 07 Dec 2010 01:48:49 PST

Strategies to Retain and Engage High Potentials

Research shows as the economy rebounds, organizations will see their most promising talent abandon ship in high numbers. In a recent article that appeared in Harvard Business Review, the authors indicate:

>One in four plans on leaving within the year
>One in three is not putting their entire effort in their job
>One in five believe their personal goals are quite different from what the organization has planned for them
>Four out of ten have little confidence in their senior leadership and coworkers

The key to success for any organization is the ability to attract and retain skilled and talented people. Those that fail to make employee retention a priority now risk losing their top talented people to the competition. This webseminar shows you how to design an effective employee retention strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance. This session is jam packed with tips, ideas and easy-to-implement advice for creating a high-retention culture.

Thursday, December 16
3:00-4:15 p.m. EDT
$125

For more information:
http://ow.ly/3hCXh

To register for the webseminar:
http://ow.ly/3hCVH

=========================================
DISC Webseminar Certification Program
3:00 - 4:15 p.m. EDT
January 6, 10, 13, 20

$795 for new attendees
$300 for alumni

More information
http://ow.ly/3hCZ7

=========================================
Master Certified Professional Behavioral Strategist Program
Two-days in Atlanta or onsite at your organization

December 14-15
January 25-26

Cost: $1950 per person

More information
http://ow.ly/3hCZ7

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Retain Your Top Talent Before It Is Too Late

greg@chartcourse.com (Gregory P. Smith) — Thu, 02 Dec 2010 01:48:58 PST

Navigator #173

The Navigator is published by Greg Smith,
Lead Navigator, Chart Your Course International Inc.

View this newsletter on our website:
http://www.chartcourse.com/Enav-173.html

See the bottom of this newsletter to subscribe or to unsubscribe.
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PERSONAL NOTE FROM THE LEAD NAVIGATOR

I am always amazed how one person can make a powerful difference to the bottom line and in the lives of others. Just the other week I was staying at a large conference hotel in the heart of San Francisco. If possible, I try to avoid hotel restaurants. Most hotel food is bland, boring and overpriced. Every hotel restaurant in the world looks basically the same. If you spend as much time in hotels as I do, you want to see something different, so I like to venture out and find quaint places to eat—something with personality.

On this trip I allowed myself some free time to explore this great city. I stumbled across this diner called Lori's just a block from my hotel. It looked like a place where the locals ate, so I popped in and took a seat. I liked it so well I ate breakfast there twice during my stay. One server captured my attention. His name was Humberto Ortiz. You could tell he was one of those guys who took pride in what he did. He buzzed around the diner like a lightning bug. He had an energy about him you don't often see. The other employees respected him and he had a compelling sense of authority about him. His friendly manner made you feel good and welcome. The food was good, but the reason I came back was Humberto. He was the primary factor that transformed the restaurant from being just average to exceptional.

How many Humberto's do you have working for you? Have you identified your high performers? Whether you hire servers in the restaurant business or sales people for your pharmaceutical company it all begins by identifying and hiring the RIGHT people. Research shows high performing employees out perform their average coworkers by a huge margin. Humberto was one of those star employees. In this economy you cannot afford to hire just average people. It is laughable to me when I see organizations who still base their hiring decisions only on a resume/job application and an interview. You have to go the extra step. You must identify the personal skills, motivations and experience needed for success in each position.

It would be short-sighted of me to end here by saying the process stops once you hire them. You can't just hire them and then forget them. You have to develop, reward and recognize them and provide them opportunities for growth and development. This is part of the talent management process.

Top performers have more options. If you don't take care of them, they will be the first ones to quit. Hire good people and help them reach superstar status so they stay with your company as long as possible. As a result, your business will be rewarded with happier, more productive employees who in turn keep customers coming back to spend more money. The quickest way to destroy your business is to surround your good people with low performing managers and coworkers. It is not rocket science, but so few businesses apply the process.

Let us know if we can help you identify, hire and retain top talent for your organization. Make sure you don't miss the How to Retain Your Top Talent webseminar coming up on December 16 detailed in the newsletter below.

Agony and Anticipation

On a personal note, many of you are aware of the emotional roller coaster we have been on with my grand children. My daughter Heather had triplets on September 8. They were four months premature. Oliver died three days after he was born. Charlotte passed away three weeks later. It has been a very difficult couple of months, but we are proud of our miracle, our surviving granddaughter Eliza. After several months in the Neonatal ICU she is growing! She is a whopping 2.5 lbs! She is strong and a real fighter. I appreciate all the kind words. We are blessed to have family and friends like you in our lives.

For those interested, feel free to visit their blog.
http://heatherandglenn.blogspot.com

To your success,

Greg
President and Lead Navigator

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UPCOMING EVENTS

How to Retain Your Top Talent Webseminar
Strategies to Retain and Engage High Potentials

For more information:
http://ow.ly/3hCXh

To register for the webseminar:
http://ow.ly/3hCVH

=========================================
DISC Webseminar Certification Program
3:00 - 4:15 p.m. EDT
January 6, 10, 13, 20, 25

$795 for new attendees
$300 for alumni

More information
http://ow.ly/3hCZ7

=========================================
Master Certified Professional Behavioral Strategist Program
Two-days in Atlanta or onsite at your organization

December 14-15
January 25-26

Cost: $1950 per person

More information
http://ow.ly/3hCZ7

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Dynamic Teambuilding:
How to Enhance Communication and Build Effective Teams

If you want to build cohesion within your group or team, consider this onsite workshop.

Individual behavior styles and preferences have a direct impact on our interpersonal relationships in the workplace. Team members differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our workshop will help individuals understand each other better and appreciate the differences each person brings to the job. As a result, you will become a more successful leader and make interactions with others more rewarding and effective.

More information
http://www.chartcourse.com/team-building-workshop.html

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The Dark Side of Using Facebook

A key research report was just released today from the National Psychiatric Association (NPA) revealing the dark side of individuals who make more than three postings a day on Facebook. The research shows these Facebook users tend to be less productive than their non-Facebook counterparts. Dr. Hans Finklestrauder said, "The research indicates these people suffer from lower self-esteem and feelings of self-worth." Key indicators reveal they also tend to be less comfortable and able to adapt in normal social settings; therefore, they attempt to find meaning and some kind of significance in their lives by making postings.

Researchers were careful not to call this a social deviancy, but many people are now recognizing this problem and have named it, Facebook Addiction Social Syndrome (FASS). Many businesses are finding those employees addicted to Facebook are 30% less productive which is resulting in a loss of $30 billion a year in productivity. The medical community is wrestling with this growing problem and finding Facebook addiction most difficult to treat. Other findings from this ground breaking research show Facebook users may tend to abuse their spouses, suffer from bad breath, psoriasis, ingrown toenails and are gullible enough to believe this is true.

Join Greg's Facebook fan page
http://ow.ly/3hEpg

Join him on LinkedIn
http://ow.ly/3hEyt

Subscribe to our Blog
http://chartcourse.wordpress.com/

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TOOLS, PRODUCTS & RESOURCES

Management E-Learning Courses

Customer Service Training Video Library

Includes free shipping globally
$1495
http://www.chartcourse.com/servicevideo.htm

401 Proven Ways To Retain Your Best Employees

http://www.chartcourse.com/401-provenways.html

Bright Ideas Employee Suggestion Campaign

The high-powered process captures hundreds of cost-savings ideas from your workforce. This is a self-contained program that makes idea collection easy and effective.

http://ow.ly/3hDjB

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ASSESSMENTS TO HIRE, DEVELOP AND RETAIN GOOD PEOPLE

Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he or she presented themselves during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money.

Assessments provide you an unemotional evaluation of a candidate's behavior, attitude and motivations – qualities difficult to judge in an interview alone.

We provide a comprehensive portfolio of hiring and development assessments. Please contact us if we can provide a customized solution to your hiring and
development needs.

http://www.behaviorprofile.com

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WHAT WE DO: HELPING ORGANIZATIONS CHART THEIR COURSE

Greg Smith is a dynamic keynote speaker, author and organizational improvement consultant. He is the CEO and Lead Navigator of Chart Your Course International located in Atlanta, Georgia.

We help clients in the following areas:

--Leadership Keynotes
--Strategic Planning
--Leadership & Organizational Effectiveness
--Employee Engagement
--Job Satisfaction
--Employee Retention
--Selection and Hiring Solutions
--Creating a Customer Service Culture

http://www.chartcourse.com/whatwedo.html

http://www.chartcourse.com/contactus.htm

#######################################

FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Economic Stimulus: Let Managers Force Good People to Quit | Navigator #172

greg@chartcourse.com (Gregory P. Smith) — Wed, 10 Nov 2010 01:49:01 PST

The Navigator is published by Greg Smith,
Lead Navigator, Chart Your Course International Inc.

View this newsletter on our website:
http://www.chartcourse.com/Enav-172.html

See the bottom of this newsletter to subscribe or to unsubscribe.
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PERSONAL NOTE FROM THE LEAD NAVIGATOR

Scott Adams has never been a fan of management. Adam's cynical view of work life is illustrated in his Dilbert cartoons. In the November 6-7 edition of the Wall Street Journal, he said, "The primary purpose of management is to kill any hope that staying with your current job will work out for you."

Basically, he was poking fun at bad managers who make life miserable for the people they are supposed to be managing. His article said the best way to stimulate the economy is to force good people to quit so they start their own businesses and therefore create more jobs. That is a lopsided way of looking at things, but it does make sense. Adams said that was how he got started as a cartoonist. He was so bored and frustrated at work he started drawing cartoons to maintain his sanity. Finally, he quit his job. Bad management was the straw that broke the camel's back.

Are your managers doing what they have been hired to do? Or, are they creating a situation that will force good people to leave when the economy starts to improve? The scary part is, many of those employees have already 'quit' but you are still paying them.

Businesses have held back raises, stopped promotions, cut pay and benefits because of the economy. This has fostered a growing level of frustration and job dissatisfaction. Employees have the growing perception businesses have used the economy as an excuse to punish them so management can hold onto more profits. Unless employers start evaluating and reversing their course there will be a major backlash.

Synovus Financial has a policy that states,

"A manager's most important role is to serve, grow and inspire his or her people—with no exception."

Give us a call to discuss how we might be able to help you create a talent management process to attract, engage and retain your people.

To your success,

Greg
President and Lead Navigator

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UPCOMING EVENTS

Nov 13
Athens, GA – Rotary Leadership Academy
www.rotaryleadershipacademy.com

Nov 19
San Francisco – California CPA Employment Practices Conference
Managing Change: How to Keep Your Employees Engaged, Motivated and Heading in the Right Direction

DISC Certification Program
Two-day Master Certified Professional Behavioral Strategist Program

November 17-18
December 14-15
January 25-26
Cost: $1950

More information
http://www.chartcourse.com/disc_certification_training.html

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DID YOU KNOW….

RECESSION = HEALTHIER WORKERS?

While the recession takes a toll on the nation's wallets, it may actually be helping its waistline. According to a new survey of 4,498 American workers, 47 percent report they have been packing a lunch more often to eat healthier or save money.

Source: CareerBuilder.com, Chicago

TECHNOLOGY DIVIDE

Thirty-nine percent of men say they use a Smartphone or other device to improve their efficiency at work, compared to only 13 percent of women who say the same, according to new research.

Source: The Chartered Institute for IT, London

TRUST TAKES A BEATING

According to a new poll, 34 percent of 754 employed Americans plan to look for a new job when economic conditions improvel. Forty-eight percent of them cite loss of trust in their employer as the reason.

Source: 2010 Ethics & Workplace Survey ~ Deloitte, New York

READING HABITS

When 1,015 working women were polled on their workday reading habits, 40 percent said their work schedule has caused them to reduce their time spent reading newspapers or magazines.

Source: Workplace Media, Cleveland

(These quick facts were reported by the Human Resource Executive magazine)

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TOOLS, PRODUCT & RESOURCES

Management E-Learning Courses

Our e-learning format is designed to maximize participant learning while minimizing time away from the job. Employees can work at their own pace during downtime, instead of juggling projects and rescheduling important meetings to make time for training classes.

We offer the award-winning Leadership Series curriculum in a convenient, interactive online format. Vital E-Learning provides supervisors, team leaders and managers with the best skills-based training from any computer, enabling leaders to work at their own pace, as time allows. With these courses, organizations can provide their employees with valuable training in leadership skills, sales proficiency, productivity, customer service, and talent management.

More information:
http://www.chartcourse.com/supervisory_training.html

Customer Service Training Video Library

Includes free shipping globally
$1495
http://www.chartcourse.com/servicevideo.htm

401 Proven Ways To Retain Your Best Employees

This book is packed with loads of practical advice, tips, case studies, suggestions, and examples that not only retain, but also engage and make your people as productive as possible. Unique from other books on the market today, it provides tried and true practices that will quickly transform your place of business. The book is divided into eight sections, each focusing on a key element of employee retention.

http://www.chartcourse.com/401-provenways.html

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ASSESSMENTS TO HIRE, DEVELOP AND RETAIN GOOD PEOPLE

Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he presented himself during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money.

http://www.behaviorprofile.com
#######################################
WHAT WE DO: HELPING ORGANIZATIONS CHART THEIR COURSE

http://www.chartcourse.com/whatwedo.html

http://www.chartcourse.com/contactus.htm
#######################################

FORWARD TO YOUR FRIENDS

If you find our information interesting, please send it to your friends. The Navigator newsletter is received by over 35,000 subscribers in 60 countries.

Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html

Upcoming Training Opportunities | Chart Your Course International

greg@chartcourse.com (Gregory P. Smith) — Wed, 27 Oct 2010 01:48:56 PDT

DISC Certification and Behavior Assessment Webseminar

Our DISC training programs provide you with the skills and knowledge in using our assessments to empower individuals, enhance team performance, select employees and to improve communication. Now you can learn how to put the power of these proven concepts and tools to work for you.

The webseminar program has been approved for 5 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Class dates:

November 8,10,15,17
3-4 p.m. EDT

Includes a facilitator kit, assessments and one-on-one coaching with Greg Smith

Cost: $795

For more information, click this link:
http://www.chartcourse.com/disc_certification_training.html

To register, click this link or click on the button:
http://ow.ly/2u27h

Master Certified Professional Behavioral Strategist Program (CPBS)

The CPBS two-day program is taught in Atlanta at our training facility.

Class dates:

November 17-18
December 14-15
January 25-26

Cost: $1950

To register, click this link or click on the button:
http://ow.ly/2u1LV

For more information, click this link:
http://www.chartcourse.com/disctraining.html

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Customer Service Certification Seminars:
For Healthcare/Service Organizations

Customer service has never been more important. The measure of a professional certification program provides value and recognition to individuals who achieve it. Our customer service (CCSL), (CCST), and (CCSP) certifications are the globally accepted standard of achievement among customer service professionals.

Certification provides an industry standard, a commitment to a level of expertise and knowledge that can be relied upon. Like a professional license, certification offers structured and dependable evidence of skills. Join us in Minneapolis, Minnesota for our next Certification Seminar.

Certified Customer Service Leader (CCSL) - 3 Days
Who Should Attend: Leaders, managers and supervisors who want to master the skills critical to nurturing a service culture.

Seminar Dates: February 7-9 2011 | May 16-18, 2011
Cost: $998 per person

Certified Customer Service Trainer (CCST) - 4 Days
Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.

Seminar Dates: February 7-10, 2011 | May 16-19, 2011
Cost: $1997 per person. You receive the facilitator kits for both programs (a retail value of $1,500).

Certification classes will be taught in Minneapolis, Minnesota by our sister company Service Quality Institute.

Call us at 800-821-2487 or fill out this form to register.
http://www.chartcourse.com/contactus.htm

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Consultant's Academy

The Consultant's Academy is designed to teach people how to start, accelerate and grow their speaking, training and consulting businesses. Whether just starting out in business or a seasoned veteran, this program will help you increase your revenue, reach international stature and enjoy the lifestyle you choose.

Here are a few of the sample topics:

• Negotiating fees, royalties and licensing
• Designing a unique brand/image
• Writing and publishing books quickly and easily
• Establishing relationships with speaking bureaus and agents
• Designing and selling money-making products
• Getting booked on radio and television
• Getting paid as a professional speaker
• Secrets of getting Top 10 rankings on Google
• Running workshops and seminars that make money
• Getting featured in newspapers, magazines and other publications
• Building an Internet business that makes money while you sleep

We are considering launching this program in the next month or two. We want to restrict the Academy to a limited number of people. We don't have all the details yet, but because we will be investing a lot of our personal time and energy we want to see how large the demand might be.

The fee will probably be in the range of $995 per person for the entire program. That's a bargain when you consider the amount of money you will make as a result of the training. The live sessions will be by web conference, so you never have to leave your office.

At this point, we're just determining the level of interest for the program. If you have an interest and would like to receive more information at a later date, please use the form below to let us know. We will send you the details when they become available.

We are only interested in people who are serious about taking their business to new levels and achieve significant results immediately.

http://www.chartcourse.com/consultantacademyregform.htm

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Dynamic Teambuilding:
How to Enhance Communication and Build Effective Teams Workshop

More information
http://www.chartcourse.com/team-building-workshop.html

Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094

http://www.Chartcourse.com

Sign-up for the Navigator Newsletter by visiting:
http://www.chartcourse.com/emailnavnews.htm

To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html