<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:blogger='http://schemas.google.com/blogger/2008' xmlns:georss='http://www.georss.org/georss' xmlns:gd="http://schemas.google.com/g/2005" xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-3213521780831350243</id><updated>2024-09-21T23:07:43.930+01:00</updated><title type='text'>SUCCESSDRIVE</title><subtitle type='html'>We believe in change. Everything must improve regularly to be relevant. “Keep moving forward”</subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default?redirect=false'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><link rel='next' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default?start-index=26&amp;max-results=25&amp;redirect=false'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>31</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>25</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-8799490540199271167</id><published>2016-05-19T02:47:00.000+01:00</published><updated>2016-05-19T03:30:08.590+01:00</updated><title type='text'>Laziness: The Killer of Success</title><summary type="text">How many times have you tried to get something done but failed because you procrastinated? Several you will say. I put it to you that the more you put things off for the future, the more they won&amp;#39;t get done. Getting to shift today&amp;#39;s responsibility to tomorrow is a signal that you are being lazy.That&amp;#39;s why I have always emphasized a style of &amp;quot;Whatever can be done must be done </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/8799490540199271167/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/8799490540199271167' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/8799490540199271167'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/8799490540199271167'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2016/05/laziness-killer-of-success.html' title='Laziness: The Killer of Success'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-42996832195821965</id><published>2016-05-18T17:12:00.001+01:00</published><updated>2016-05-18T17:12:38.624+01:00</updated><title type='text'>Why Scammers Attempt Blog</title><summary type="text">
It has become so hot on the web that I am sometimes afraid of what content to read and which one to neglect. Some authors are hell bent on ensuring their scam articles and mails get the best out of the audience. Hmm, they try so hard that they actually fool unsuspecting targets. Imagine me, a typical &quot;Naija&quot; and “Lagos boy”. Growing and schooling among the toughest in the heart of Lagos should </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/42996832195821965/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/42996832195821965' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/42996832195821965'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/42996832195821965'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2016/05/why-scammers-attempt-blog.html' title='Why Scammers Attempt Blog'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-4411786928235741230</id><published>2014-07-25T10:59:00.000+01:00</published><updated>2014-07-25T12:45:14.080+01:00</updated><title type='text'>COMMUTERS DEMAND MORE FROM LAGOS BRT</title><summary type="text">


Satisfying customers on
transit is a primary responsibility of governments operating Bus Rapid Systems
(BRTs). Bus
rapid transit&amp;nbsp;(BRT,&amp;nbsp;BRTS), a&amp;nbsp;bus-based mass transportation system
is known to have specialized designs, services and infrastructure to improve
system quality and remove the typical causes of delay. In some nations, sometimes
described as a &quot;surface subway&quot;, it aims </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/4411786928235741230/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/4411786928235741230' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/4411786928235741230'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/4411786928235741230'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2014/07/commuters-demand-more-from-lagos-brt.html' title='COMMUTERS DEMAND MORE FROM LAGOS BRT'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoSUg9nVAfRh2euWgiwG4IggjXR8AIQnY5K2R3IzJQ01nySBDU_Grojj332vd936-Nny0vQMV1GC5lg7zi5fjhWljT6Qi-h2PALDv67yxRR5oKKqFvJ4226LAV9PHgAEUHbeauX5N1wNB5/s72-c/NEW+BRT.jpg" height="72" width="72"/><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-5840750623631654829</id><published>2014-07-24T18:55:00.002+01:00</published><updated>2014-07-24T19:06:55.572+01:00</updated><title type='text'>THE JOY OF BEING A CUSTOMER</title><summary type="text">


I had worked
severally and in various capacities as a customer advocate and consistently observed
that little things are germane to determine which customers buy from whom. It
is not a secret that an underlying factor is responsible for tilting the preference
and choice of customers’ patronage. Come to think of it, every seller in a
market may have the same offering but eventually&amp;nbsp;realize</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/5840750623631654829/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/5840750623631654829' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/5840750623631654829'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/5840750623631654829'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2014/07/the-joy-of-being-customer.html' title='THE JOY OF BEING A CUSTOMER'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-7096650791842765961</id><published>2014-07-23T17:53:00.002+01:00</published><updated>2014-07-23T17:53:17.677+01:00</updated><title type='text'>Price versus Quality bout</title><summary type="text">
In quality circles, it is
not unexpected to find professionals advise organizations to focus more on
developing a product or service that is characterized with high standards. Of
course, no advice can be better than that. Customers can totally abandon a
company’s product if they found that its products are substandard or of low
quality. These customers need the romance. However, in a recent </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/7096650791842765961/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/7096650791842765961' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7096650791842765961'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7096650791842765961'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2014/07/price-versus-quality-bout.html' title='Price versus Quality bout'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-1563815309167391938</id><published>2014-06-10T19:50:00.001+01:00</published><updated>2014-06-10T19:50:25.710+01:00</updated><title type='text'>CUSTOMERS NEED THE ROMANCE.</title><summary type="text">&lt;!--[if gte mso 9]&gt;
 
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</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/1563815309167391938/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/1563815309167391938' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/1563815309167391938'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/1563815309167391938'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2014/06/customers-need-romance.html' title='CUSTOMERS NEED THE ROMANCE.'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-7348592814938607463</id><published>2014-04-24T05:58:00.004+01:00</published><updated>2014-04-24T05:58:56.624+01:00</updated><title type='text'>CUSTODIANS OF MARKET INFORMATION</title><summary type="text">



Market views yesterday
scintillated my knowledge about the customers. Maybe I had known key facts about
customers earlier on. Wait a minute! It was so glaring that I could not miss
it. The best place to gather intelligence about a company’s products is the
market where it’s being sold. Ok, I read your thoughts. It went through your
mind that a new product may not be existent in the market and</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/7348592814938607463/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/7348592814938607463' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7348592814938607463'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7348592814938607463'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2014/04/custodians-of-market-information.html' title='CUSTODIANS OF MARKET INFORMATION'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-1716631557738454104</id><published>2013-09-26T18:03:00.001+01:00</published><updated>2013-09-26T18:03:40.928+01:00</updated><title type='text'>CUSTOMERS ARE WISER</title><summary type="text">  The months rolled by this year but not without teaching me a very significant lesson about customers. Several organizations think they know what their customers want, but the truth of the matter is that only the customers can specify their most invaluable choices. When a company that has a functionality to manufacture a seemingly high level product in the proficiency of their machines and just </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/1716631557738454104/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/1716631557738454104' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/1716631557738454104'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/1716631557738454104'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2013/09/customers-are-wiser.html' title='CUSTOMERS ARE WISER'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-2412388987802317865</id><published>2013-09-25T19:21:00.001+01:00</published><updated>2013-09-25T19:21:20.408+01:00</updated><title type='text'>The Role Of Intermediaries In B2b in E-Marketplaces</title><summary type="text">  INTRODUCTION Transactions between two companies or businesses conducted over the internet, extranet, intranet or other networks are referred to as B2B. Efraim Turban (2008:219). This type of transactions takes place in e-marketplaces which can be private, public or consortia. They allow for a situation where one or many businesses are able to supply or purchase goods and services from another </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/2412388987802317865/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/2412388987802317865' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2412388987802317865'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2412388987802317865'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2013/09/the-role-of-intermediaries-in-b2b-in-e.html' title='The Role Of Intermediaries In B2b in E-Marketplaces'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-6519447404036548268</id><published>2013-08-27T08:30:00.000+01:00</published><updated>2013-08-27T08:28:39.576+01:00</updated><title type='text'>SLOW AND STEADY WINS THE RACE</title><summary type="text">    I traded Fx consistently in the  past and hope to still do it better in future. I am still a fan of the business  of trading and investing in currencies but would in no wise rush into it  without first internalising how best to get profitability. Profiting is the  reason any man will want to venture into any form of trade. One good thing  about the hobby is the required patience and </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/6519447404036548268/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/6519447404036548268' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6519447404036548268'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6519447404036548268'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2013/08/slow-and-steady-wins-race.html' title='SLOW AND STEADY WINS THE RACE'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-2981620460448157416</id><published>2012-11-30T09:57:00.001+01:00</published><updated>2012-11-30T09:57:55.190+01:00</updated><title type='text'>What would you do?</title><summary type="text">&lt;!--[if gte mso 9]&gt;     Normal   0               false   false   false      EN-US   X-NONE   X-NONE                                                     MicrosoftInternetExplorer4                                                   &lt;![endif]--&gt;  You opened an account with a bank after a rigorous marketing by one of the bank&#39;s officers. At first you were not sure that you should do that because many </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/2981620460448157416/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/2981620460448157416' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2981620460448157416'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2981620460448157416'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/11/what-would-you-do.html' title='What would you do?'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-8325953010782715375</id><published>2012-09-04T08:54:00.000+01:00</published><updated>2012-09-04T08:54:07.476+01:00</updated><title type='text'>Differentiating service from product</title><summary type="text">&lt;!--[if gte mso 9]&gt;
 
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</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/8325953010782715375/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/8325953010782715375' title='1 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/8325953010782715375'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/8325953010782715375'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/09/differentiating-service-from-product.html' title='Differentiating service from product'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>1</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-6730406497631962123</id><published>2012-08-23T05:34:00.001+01:00</published><updated>2012-08-23T05:42:41.075+01:00</updated><title type='text'>Developing an edge in the Banking Industry using Customer Service Excellence</title><summary type="text">&lt;!--[if gte mso 9]&gt;
 
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</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/6730406497631962123/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/6730406497631962123' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6730406497631962123'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6730406497631962123'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/developing-edge-in-banking-industry.html' title='Developing an edge in the Banking Industry using Customer Service Excellence'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-7022976367079173908</id><published>2012-08-19T13:29:00.003+01:00</published><updated>2012-08-19T13:29:42.852+01:00</updated><title type='text'>Value versus Service</title><summary type="text">





Do you prefer Value to Service?



Like many would say, both value
and service are important to any organization that must continue to exist.
Others could prefer value to service, while some would prefer going in the
reverse. It is no news that every profit oriented business is created and
funded so that shareholders may have dividends from their investments. Notwithstanding,
this still </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/7022976367079173908/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/7022976367079173908' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7022976367079173908'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7022976367079173908'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/value-versus-service.html' title='Value versus Service'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-6007843703153404469</id><published>2012-08-18T13:19:00.003+01:00</published><updated>2012-08-18T13:19:35.836+01:00</updated><title type='text'>Service Soliloquy - 18/8/2012</title><summary type="text">



Three things you should not do to
a customer:



There are so many things never to
be done to a customer. In my own view, any attempt to do them is not just
counterproductive but suicidal for organizations that claim to be customer
centric. It was in responding to a blog request that I recalled from some
experience that customers don’t want to get this kinds of treatment from the companies
</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/6007843703153404469/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/6007843703153404469' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6007843703153404469'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6007843703153404469'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/service-soliloquy-1882012.html' title='Service Soliloquy - 18/8/2012'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-5473334459984797029</id><published>2012-08-17T17:43:00.001+01:00</published><updated>2012-08-17T17:53:59.489+01:00</updated><title type='text'>Service Soliloquy - 17/8/2012</title><summary type="text">

The unruly employee:



I was in the office of a well
known Nigerian University and observed as a medium size crowd awaited the
attendant response of an officer of the institution’s cybercafé located in the
administrative block. I was in a hurry just like everyone was. Knowing very
well that the cyber officer is under pressure, I moved on to a user of on one
of the busy computers to ask for the</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/5473334459984797029/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/5473334459984797029' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/5473334459984797029'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/5473334459984797029'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/service-soliloquy-2182012.html' title='Service Soliloquy - 17/8/2012'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-7027289319056511853</id><published>2012-08-14T11:57:00.000+01:00</published><updated>2012-08-14T11:57:45.919+01:00</updated><title type='text'>Service Soliloquy – 14/8/2012</title><summary type="text">





Significant issues in Customer
Satisfaction&amp;nbsp;



Sue Barrett authored an article
featured by the Customer Care Institute; she reiterated how everyone sells
something consciously or unconsciously. Her submission reminded me that
customers actually buy from salespeople who carefully prepare to meet their
needs. The increasing number of salespeople in the world does not allow anyone
to </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/7027289319056511853/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/7027289319056511853' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7027289319056511853'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7027289319056511853'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/service-soliloquy-1482012.html' title='Service Soliloquy – 14/8/2012'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-4332252373736290022</id><published>2012-08-13T14:07:00.000+01:00</published><updated>2012-08-13T14:07:06.162+01:00</updated><title type='text'>My Service Story</title><summary type="text">



Do you have a customer service story to share?&amp;nbsp;



The Success Drive blog is collecting and rewarding best
stories submitted. All you need to do is to tell us what your service provider
did to make you happy or upset you in your own words. The best submission enters a draw and gets
a chance to be selected in a lucky dip. To participate, send your stories with
the title “MY SERVICE STORY”</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/4332252373736290022/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/4332252373736290022' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/4332252373736290022'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/4332252373736290022'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/my-service-story.html' title='My Service Story'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-4397926159874075432</id><published>2012-08-13T05:51:00.001+01:00</published><updated>2012-08-13T05:51:37.265+01:00</updated><title type='text'>Continuous improvement a must</title><summary type="text">&lt;!--[if gte mso 9]&gt;     Normal   0               false   false   false      EN-US   X-NONE   X-NONE                                                     MicrosoftInternetExplorer4                                                   &lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/4397926159874075432/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/4397926159874075432' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/4397926159874075432'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/4397926159874075432'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/08/continuous-improvement-must.html' title='Continuous improvement a must'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-7748064570826303284</id><published>2012-07-28T04:39:00.002+01:00</published><updated>2012-07-28T04:39:55.040+01:00</updated><title type='text'>Communication - Part I</title><summary type="text">
Today’s discussion focuses on Communication. We will
start by trying to understand what communication is before moving ahead to
break it down to its component parts. The first question before the learning
takes off would be: “What is Communication?”

&amp;nbsp;

According to popular definitions from customer service trainings,
“Communication can be
described as the art of passing an ENCODED MESSAGE </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/7748064570826303284/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/7748064570826303284' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7748064570826303284'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7748064570826303284'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/07/communication-part-i.html' title='Communication - Part I'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-6159149596829376400</id><published>2012-07-28T04:38:00.000+01:00</published><updated>2012-07-30T05:54:17.585+01:00</updated><title type='text'>Communication - Part I</title><summary type="text">Today&#39;s discussion focuses on Communication. We will start by trying to understand what communication is before moving ahead to break it down to its component parts. The first question before the learning takes off would be: &quot;What is Communication?&quot;  &amp;nbsp;  According to popular definitions from customer service trainings, &quot;Communication can be described as the art of passing an ENCODED MESSAGE </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/6159149596829376400/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/6159149596829376400' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6159149596829376400'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/6159149596829376400'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/07/communication-part-i_28.html' title='Communication - Part I'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-2878415755207774521</id><published>2012-07-28T00:57:00.000+01:00</published><updated>2012-07-30T06:16:57.524+01:00</updated><title type='text'>Communication - Part I</title><summary type="text">&lt;!--[if gte mso 9]&gt;     Normal   0               false   false   false      EN-US   X-NONE   X-NONE                                                                                                         &lt;![endif]--&gt;&lt;!--[if gte mso 9]&gt;</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/2878415755207774521/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/2878415755207774521' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2878415755207774521'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2878415755207774521'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/07/communication-part-i_4670.html' title='Communication - Part I'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-7167853582629382883</id><published>2012-07-22T00:57:00.001+01:00</published><updated>2012-07-22T00:57:14.808+01:00</updated><title type='text'>The CAREFUL concept</title><summary type="text">Service is what every customer expects when they patronize any organization. The clients want to get to their favorite shop and be served without needing to beg for it. They sometimes take it for granted that every business understands the principles of customer service, thereby expecting to be well served even when they are patronizing a business for the first time. Contrary to this expectation,</summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/7167853582629382883/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/7167853582629382883' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7167853582629382883'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/7167853582629382883'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/07/the-careful-concept.html' title='The CAREFUL concept'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-2362961833054821538</id><published>2012-07-13T11:11:00.001+01:00</published><updated>2012-07-13T11:11:36.410+01:00</updated><title type='text'>Customers Voice decries GSM</title><summary type="text">The introduction of Global System for Mobile Communication in 2001 awoke the hopes of communication freedom of the Nigeria masses. The Telecommunications industry came alive with great promises for the Nigerian people. It all started with the privatization of NITEL that birthed various GSM operators in succession. After a decade of the advent of this new technology that helped Nigeria to forget </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/2362961833054821538/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/2362961833054821538' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2362961833054821538'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/2362961833054821538'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/07/customers-voice-decries-gsm.html' title='Customers Voice decries GSM'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-3213521780831350243.post-1373917689482329452</id><published>2012-06-30T18:59:00.000+01:00</published><updated>2012-06-30T19:00:01.304+01:00</updated><title type='text'>Service_Soliloquy_-_30/06/12</title><summary type="text">&amp;nbsp;Service Soliloquy &amp;#8211; 30/06/12Aderogba AdewusiThere is gain in serving and doing it well. That is exactly what I thought should be the attitude of front line staff attending to customers in all organizations. Companies parade themselves to be customer centric but failing to keep with the peculiarities known with such stance. Hmmm, it is very disheartening to know that customers of </summary><link rel='replies' type='application/atom+xml' href='http://successdrive.blogspot.com/feeds/1373917689482329452/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment/fullpage/post/3213521780831350243/1373917689482329452' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/1373917689482329452'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/3213521780831350243/posts/default/1373917689482329452'/><link rel='alternate' type='text/html' href='http://successdrive.blogspot.com/2012/06/servicesoliloquy-300612.html' title='Service_Soliloquy_-_30/06/12'/><author><name>Aderogba Adewusi</name><uri>http://www.blogger.com/profile/00193333072648336071</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='https://img1.blogblog.com/img/b16-rounded.gif'/></author><thr:total>0</thr:total></entry></feed>