tag:blogger.com,1999:blog-11085883112883444672011-08-24T11:26:21.369-04:00Lessons learned in the definition, measurement,management and improvement of global commercial and government supply / value chains.Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.comBlogger44125tag:blogger.com,1999:blog-1108588311288344467.post-4219411557011969942009-07-10T08:30:00.003-04:002009-07-10T08:30:00.925-04:002009-07-10T08:30:00.925-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0In my last blog entry I bemoaned my inability to figure out how to aggregate business news stories that were specific to supply chain issues. As I was comparing results from Bing (Microsoft's new...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/-CW9pkBkJ0Y" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/07/supply-chain-news-cool-tool.htmltag:blogger.com,1999:blog-1108588311288344467.post-71654695939684270252009-07-09T11:12:00.002-04:002009-07-09T12:32:10.114-04:002009-07-09T12:32:10.114-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Where do you go for supply chain related business news? I am not talking about "news" stories about the technology of supply chain management. I am referring to the business cases and reports that...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/AgkQpYqgkZw" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/07/supply-chain-value-chain-new-sources.htmltag:blogger.com,1999:blog-1108588311288344467.post-45941058115567745402009-07-07T14:51:00.002-04:002009-07-07T14:55:30.147-04:002009-07-07T14:55:30.147-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0APQC was kind enough to let me know that my link to their site (favorite websites - not the survey lists) was broken. It has been updated. As a result, I am currently reviewing and updating all of...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/x9whmxcUioQ" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/07/link-correction-and-apologies.htmltag:blogger.com,1999:blog-1108588311288344467.post-19893127648479998122009-02-23T21:10:00.003-05:002009-02-23T21:25:35.377-05:002009-02-23T21:25:35.377-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Supply Chain / Value Chain Research - An Update and "Last Call"(Since there is some reason to believe that this research will be long-term and an evolving measure of practice and performance, this...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/OrY-PQ53TV8" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/02/return-to-blogosphere-and-supply-chain.htmltag:blogger.com,1999:blog-1108588311288344467.post-23416374865468935492008-12-10T22:43:00.003-05:002008-12-10T23:05:54.678-05:002008-12-10T23:05:54.678-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0I wanted to send a word of thanks to those of you who have participated in the Supply Chain/Value Chain survey so far. With well over 100 respondents in the first few days we are in the process of...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/oTkxDXDkGI8" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/12/supply-chain-value-chain-research.htmltag:blogger.com,1999:blog-1108588311288344467.post-3848636940131423112008-12-02T20:21:00.000-05:002008-12-01T20:34:51.006-05:002008-12-01T20:34:51.006-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Yesterday I asked for your participation in some value chain / supply chain research that I am conducting with Dr. Sanjay Menon of Louisiana State University - Shreveport. I failed to let you know...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/EdBuzC0kr80" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/12/supply-chain-research-addendum.htmltag:blogger.com,1999:blog-1108588311288344467.post-29669525781458595662008-11-28T13:27:00.010-05:002008-12-01T20:20:09.213-05:002008-12-01T20:20:09.213-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0A short while ago, I was flattered to be approacahed by Sanjay Menon, PhD, Lousisiana State University - Shreveport who was interested in continuing the supply chain research he began a few years...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/hrLn69IMTjI" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/11/supply-chain-survey-research.htmltag:blogger.com,1999:blog-1108588311288344467.post-48697541154583466582008-11-10T12:57:00.006-05:002008-11-10T15:27:55.028-05:002008-11-10T15:27:55.028-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0As I mentioned in a previous post, the Value Chain Group was kind enough to host one of my webinars - this time, an overview of Perfect Order Fulfillment. In the one hour that we devoted to the...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/gTN8g_2UM3Y" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/11/in-search-of-perfect-order-webinar.htmltag:blogger.com,1999:blog-1108588311288344467.post-4059302624531846522008-10-16T17:45:00.007-04:002008-10-16T18:22:50.066-04:002008-10-16T18:22:50.066-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0A month ago I presented a webinar on Measuring, Managing, and Improving the Extended Value Chain for the Value Chain Group. About 40% of the attendees who responded to survey questions indicated they...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/thS4y2gAIRw" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/10/in-search-of-perfect-order-webinar.htmltag:blogger.com,1999:blog-1108588311288344467.post-73086067681570238752008-10-02T23:59:00.002-04:002008-10-02T23:59:00.984-04:002008-10-02T23:59:00.984-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Recently I was privileged to present a basic introduction to using metrics and process mapping as tools and techniques to measure, manage, and improve the extended supply chain. The Value Chain Group...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/Of9j1tIQ4Vc" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/08/measuring-managing-and-improving.htmltag:blogger.com,1999:blog-1108588311288344467.post-48136554141532625172008-08-11T20:11:00.002-04:002008-10-02T23:53:18.255-04:002008-10-02T23:53:18.255-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0The Value Chain Group was kind enough to invite me to present my thoughts on how to use a business centered, metrics driven approach for value chain / supply chain improvement. It is a back to basics...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/Zsj4Em1o2cI" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/08/measuring-managing-and-improving_11.htmltag:blogger.com,1999:blog-1108588311288344467.post-88854564510326964312008-08-07T12:17:00.005-04:002008-08-07T12:39:38.917-04:002008-08-07T12:39:38.917-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0As the list of benchmarking reports and surveys has grown, it has been a bit more difficult to scroll through links and reports on the Google Doc spreadsheet that I have been embedding in the blog....<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/L4uQtGg_WO4" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/08/value-chain-benchmarking-reports-and.htmltag:blogger.com,1999:blog-1108588311288344467.post-28790575316685045542008-07-09T14:06:00.003-04:002008-07-09T16:01:53.289-04:002008-07-09T16:01:53.289-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0As I was researching online survey tools (in preparation for a metrics survey) I discovered MarketingProfs. For many of you who are in the supply chain space, it may seem irrelevant to consider...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/yW8M3J_RLxw" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/value-chain-supply-chain-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-74771190357506727102008-07-08T13:02:00.003-04:002008-07-08T15:09:58.882-04:002008-07-08T15:09:58.882-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0In this, the latest revision of the supply chain and value chain benchmark report and studies list (the spreadsheet of links is embedded below), I have added PRTM. Many of you already know of the...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/rZnEo5N6mM8" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/value-chainsupply-chain-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-88647130812490572452008-07-06T20:05:00.003-04:002008-07-06T21:01:38.900-04:002008-07-06T21:01:38.900-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Last month I started identifying sources for KPIs and Metrics. In my initial entry I included a short description and links to:The KPI LibraryThe Palladium Group APICS APQCI have also had previous...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/D7RoJOoWlTI" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/continuing-search-for-standard-kpis-and.htmltag:blogger.com,1999:blog-1108588311288344467.post-31997859409559112082008-07-05T22:58:00.004-04:002008-07-06T00:42:51.950-04:002008-07-06T00:42:51.950-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0One of the first books I added to my personal library that specifically addressed using a systemic approach to using KPIs and metrics to improve business performance was Reengineering Performance...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/wRAd0kXny40" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/reengineering-performance-measurement.htmltag:blogger.com,1999:blog-1108588311288344467.post-79599471691072130152008-06-30T20:32:00.003-04:002008-07-01T14:04:35.005-04:002008-07-01T14:04:35.005-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Dr. Robin Mann of COER and BPIR.com was kind enough to comment on my previous entry and extend an invitation to the readers of this blog. I would like to relay this to you, thank him, and encourage...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/va7CGwbhqPM" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/invitation-from-global-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-62104032166588538742008-06-30T13:15:00.003-04:002008-06-30T14:32:56.526-04:002008-06-30T14:32:56.526-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0If you are interested in value chain business and process improvement you have undoubtedly run across a number of the national quality award programs and frameworks. These frameworks frequently...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/gFAQbwnrvIs" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/supply-chainvalue-chain-models-quality.htmltag:blogger.com,1999:blog-1108588311288344467.post-15865285991212334062008-06-20T10:21:00.002-04:002008-06-20T11:22:24.283-04:002008-06-20T11:22:24.283-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Price Waterhouse Coopers, one of the largest consulting groups, has a process framework that is strikingly similar to the hierarchical models maintained by many of the trade associations that I have...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/yU12ju95Mik" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/supply-chainvalue-chain-models-business.htmltag:blogger.com,1999:blog-1108588311288344467.post-10670033883283168052008-06-19T00:01:00.000-04:002008-06-19T00:03:36.098-04:002008-06-19T00:03:36.098-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0David Gerbino had been kind enough to provide feedback to the blog entry I made on business measurement standards and KPIs. He recommended two books, one of them, Key Performance Indicators by David...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/o8fZ7Xmt9D4" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/key-perfrormance-indicators-developing.htmltag:blogger.com,1999:blog-1108588311288344467.post-66096309111272202582008-06-18T17:39:00.000-04:002008-06-18T17:42:05.817-04:002008-06-18T17:42:05.817-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0This is the latest revision of the supply chain and value chain benchmark report and studies list.Recently, as I was searching for KPIs and metrics, I stumbled across the American Customer...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/g1u2QELKOCU" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/value-chain-supply-chain-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-17259478821963841012008-06-12T11:06:00.003-04:002008-06-12T12:38:28.465-04:002008-06-12T12:38:28.465-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com1If you rely on books, white papers, and journals to stay current in the theory and practice of value chain improvement you probably see a lot of the material that is disappointing. I thought I would...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/PlH3l2B9x_0" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/marketing-metrics-50-metrics-every.htmltag:blogger.com,1999:blog-1108588311288344467.post-29429216287926578892008-06-05T20:52:00.004-04:002008-06-05T23:47:02.820-04:002008-06-05T23:47:02.820-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com1A sizable percentage of the people who find my blog for the first time are searching for specific answers. A number of you are trying to find a list of key performance metrics (KPIs) or how to...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/a9pbucg0N2U" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/in-search-of-business-performance.htmltag:blogger.com,1999:blog-1108588311288344467.post-88849830962213212792008-05-21T13:55:00.004-04:002008-05-21T15:30:17.622-04:002008-05-21T15:30:17.622-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0This is the latest revision of the supply chain and value chain benchmark report and studies list.In this revision I have added The Hackett Group to the list. The Hackett Group maintains a...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/jpT_4574jbY" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/05/supply-chain-value-chain-benchmark.htmltag:blogger.com,1999:blog-1108588311288344467.post-62202132394342915792008-05-20T15:16:00.004-04:002008-05-20T16:42:47.683-04:002008-05-20T16:42:47.683-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0This is the latest revision of the supply chain and value chain benchmark report and studies list.In this revision I have added Ventana Research to the list.The surveys are links which are clickable...<br/> <br/> [[ This is a content summary only. Visit my website for full links, other content, and more! ]]<img src="http://feeds.feedburner.com/~r/blogspot/MeasuredPerformance/~4/KMurZ6gvnTM" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/05/supply-and-value-chain-benchmark.html