Xbox360

Speech recognition and chat

2011-01-13T05:17:00.000-08:00

Speech recognition and chat

About speech recognition

With Kinect, you can control your Xbox 360 console by using your voice.

Start by saying "Xbox," and then read out loud one of the options that appear on the screen.The microphone icon means you can speak to interact with Kinect.

Supported locales

With Kinect, you can control your Xbox 360 console by using your voice.

Speech recognition is supported in the following locales and languages:

Locales	Language
US	English
Canada	English
UK	English
Japan	Japanese
Mexico	Spanish

Words on the screen appear in the language set for your Xbox LIVE account or in the language set on your Xbox 360 console.

To find the Xbox 360 console language and locale setting

On the Xbox 360 console, go to My Xbox, and then select System Settings.
Select Console Settings and then select Language and Locale.

Getting started

Before getting started, sign in to Xbox LIVE to make sure that your console software is up to date.

For best results, make sure that you have the following

Clarity

Speak clearly in your natural voice.

We recommend you run the audio tuner if any of the following are true:
- Kinect has trouble hearing your voice commands
- You are having trouble being heard when chatting
- Kinect's voice controls are activating when you don’t what them to.
- You have moved Kinect
- You have changed the location or number of speakers in your room
- Start the Kinect Audio Tuner
  
  Use the Kinect audio tuner to calibrate audio for your play space. Use the audio tuner if you move Kinect, add speakers, or if you are experiencing any of the following problems:
  - Kinect voice commands are not working as expected.
  - Other players can’t hear you.
  - Other players hear an echo when you join a game or chat session.
  1. Press the Guide button.
  
  2. Select Kinect Tuner.
  
  3. Select Audio and then follow the on-screen instructions.
  
  Learn about using Kinect to chat over Xbox LIVE.
  
  Need more help?

Change or remove your Kinect ID

2011-01-13T05:11:00.002-08:00

Change or remove your Kinect ID

Wave to Kinect to open the Hub.
Select your profile.
Choose to remove or update your Kinect ID.

Auto sign in with Kinect

2011-01-13T05:11:00.000-08:00

Auto sign in with Kinect

Setting up Kinect ID

You can teach Kinect to recognize your face and automatically sign you in to your profile using Kinect ID.

To set up a Kinect ID

Go to My Xbox and sign with your profile.
Wave to Kinect to open the Kinect Hub. Learn how to wave.
Hover your hand over Kinect ID.
Follow the on-screen instructions to set up your Kinect ID.
You will be asked to hold different poses while the sensor learns to identify you.

Move to the green square. If you can't reach a square, wait until the square changes and move to the next one.
Once your Kinect ID is set up, you only need to face the sensor for a few seconds before Kinect signs you in to your profile.
Tips:
- Run Kinect ID setup in various lighting conditions to improve Kinect ID accuracy. Kinect ID remembers your previous sessions and improves recognition each time it is run.
- Kinect can identify up to four different players at once using Kinect ID.
- If you recover an Xbox LIVE gamer profile, you will need to run Kinect ID setup again for that gamertag.
- If you want to move your Kinect ID to another Xbox 360 console, save your gamer profile on a USB flash drive or memory unit.

Troubleshoot body tracking

2011-01-13T04:47:00.000-08:00

Troubleshoot body tracking

Before you start

Before getting started, sign in to Xbox LIVE to make sure that your console software is up to date.

For Kinect to see you and track your body, you need four things:

1. Proper sensor placement

The sensor should be positioned 2 – 6 feet (.6 – 1.8 m) off the floor, with nothing between you and the sensor.

If the light on the sensor is green, the sensor is connected and ready to go. No green light?

While playing, remember to stay the recommended distance from the sensor.

2. A clear play space

Make sure there is at least 6 feet (1.8 m) of empty space between the sensor and you. For two players, allow 8 feet (2.4 m) or more.

3. Good lighting

Make sure your room has enough light so that your face is clearly visible and evenly lit. Try to minimize side or back lighting, especially from a window.

Some lighting conditions can make it difficult for Kinect to identify you or track your movements.

For best tracking results avoid positioning the sensor or player in direct sunlight.

Make sure the room has bright, even lighting.

4. Player considerations

Players need to be at least 40 inches tall (1 m).

Face the sensor and make sure nothing is covering your face, such as a hat, your hair, or reflective glasses.

Try to avoid wearing baggy clothing.

Some black clothing dyes may absorb infrared light, making it difficult for Kinect to track you accurately.

Note Keep some distance from other players, furniture, and walls.

	Start the Kinect Tuner Use the Kinect Tuner to make sure Kinect can track your body. Here’s how: Insert a Kinect game disc
	Press the Guide button
	Select Kinect Tuner

The Kinect Tuner helps you find and correct body tracking problems.

You will be guided through the following steps:

Position the sensor
Set up body tracking
Test body tracking

1. Position the sensor

Make sure the sensor is not too far back on the shelf and that there is nothing in front of the sensor (for example, make sure the sensor is not positioned behind glass).
Make sure nothing is preventing the sensor from automatically tilting up or down.
The packaging foam between the sensor and the base should be removed.

2. Set up body tracking

Stand where the sensor can see your entire body. You should see an outline of your body with a dot on your head, both hands, and both feet. You might need to step forward or backward within the play space.

If Kinect cannot see your entire body, select Adjust Angle to tilt the sensor up or down.

3. Test body tracking

Select Tracking Test to make sure Kinect is tracking your body movements correctly. The tracking test tells you if there are tracking problems and suggest ways to correct the problem.

For example, move closer if the sensor cannot see you. Once you have corrected the problem, select Try Again.

If your picture is displayed on the screen, the sensor is having trouble seeing your face.

If this happens, try the following:

Make sure nothing is covering your face such as a hat, your hair, or reflective glasses.
Face the sensor.
Make sure your face is well lit.
Make sure the sensor is positioned 2 to 6 feet (.6 m - 1.8 m) from the floor.

Once you have corrected all problems, you will see this screen:

Note Be sure to complete the Kinect Tuner so that your settings are saved.

common xbox problems

2010-12-15T03:50:00.000-08:00

Controller issues

Find your problem statement, and then try the listed solutions:

Problem	Things to try
The controller doesn’t work	Reconnect your controller. Restart your console.
The controller doesn’t vibrate.	Turn on vibration
The wireless controller can’t connect, or it drops out frequently.	Move closer to the console. Charge the controller. Avoid placing the controller or console near large metal objects. Remove clutter around your console. Orient the console so that the front faces your wireless controller. Remove 2.4 GHz wireless devices Reset the controller Replace the batteries in the controller. Try a different battery pack Try a rechargeable battery pack
An Xbox 360 wireless accessory does not connect to your Windows-based computer using the Xbox 360 Wireless Gaming Receiver for Windows.	Verify that the accessory is an officially licensed Xbox 360 wireless accessory. Replace the batteries, or charge the wireless device. Remove 2.4 GHz wireless devices in the area Disconnect wireless devices attached to the computer. Make sure that the receiver is connected to a powered USB 2.0 port (the light on the receiver is lit when connected). Reconnect the receiver

Warning Do not try to disassemble, service, or modify the Xbox 360 console, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. For safety reasons, such actions will void your warranty.

If the solutions presented here don’t resolve your issues, contact Xbox Support .

Headset issues

Problem	Things to try
The headset frequently disconnects or only works when near the console.	Update the console software Move closer to the console. Charge the headset Avoid placing the console or headset near large metal objects. Remove clutter around your console. Orient the console so the front faces your wireless headset. Remove 2.4 GHz wireless devices Reset the headset
The headset can’t connect to a specific controller.	Verify the desired position is available Make sure the headset works. Test the controllers
The headset won’t charge or turn on.	Fully charge the battery Bring the headset to room temperature.
The battery discharges quickly.	Fully charge the battery
There is unwanted noise or distortion.	Lower the volume on your TV and headset.
Voice chat doesn’t work.	Turn off mute Check your communications settings. Reset your headset
Other players can’t hear you.	Turn off mute. Adjust your Voice preferences Check your Privacy settings and Family Safety settings
You cannot hear other players.	Adjust your Voice preferences Check your Privacy settings and Family Safety settings Verify that you don’t have a NAT issue

Warning Do not try to disassemble, service, or modify the Xbox 360 Headset, power supply, or any accessories. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. For safety reasons, such actions will void your warranty.

If the solutions presented here don’t resolve your issues, contact Xbox Support.

Solutions for controller and headset issues. See the Controller issues table or the Headset issues to determine which solutions to try.

Reset the headset
Remove 2.4 GHz wireless devices
Can’t connect to a specific Xbox 360 controller
Headset will not charge or turn on
Turn off mute
Adjust your Voice preferences

Check your Privacy settings
Make sure you don't have
a NAT issue
Turn on vibration
Try a different battery pack
Try a rechargeable battery pack
Connect the Xbox 360 Wireless
Gaming Receiver to your computer

Reset the headset

Press and hold the power button for two or more seconds.
Turn off your Xbox 360 console
Repeat the wireless connection steps .

Remove 2.4 GHz wireless devices

2.4-gigahertz (GHz) cordless phones, wireless networks, wireless video transmitters, microwave ovens, some mobile phones or cell phones, and Bluetooth headsets may interfere with the operation of your wireless headset. If any of these devices are in the same area as your console, unplug those devices, and then try to connect again.

Can’t connect to a specific Xbox 360 controller

When you try to connect an Xbox 360 Wireless Headset to an Xbox 360 console and associate it with a specific controller, the lights on the controller, headset, and console do not match up.

In the following illustration, the lights on the headset, controller, and console are all lit in the number 1 (upper left) position. This means the devices will work together.

Verify the desired position is available

Each of the four positions on an Xbox 360 console, as indicated by the light around the power button, can connect only one controller, one headset, or one headset and controller combination. If the devices are connected correctly, the lit position on the headset matches the lit position on the controller and the lit position on the console.

If a wired headset is already connected to a position, you cannot connect a wireless headset to the same position.

To determine if a wired headset is interfering with the wireless connection, follow these steps:

Unplug the wired headset from the console.
On the wireless headset, press the connect button.

Lights on the wireless headset and on the controller are lit when they are connected.

If the headset connects to the wrong position on the console, press the connect button again to switch to the next available position.

Make sure that the wireless headset works properly

Disconnect all other accessories from the Xbox 360 console, including any wired Xbox 360 controllers.
Turn off all Xbox 360 Wireless Controllers:
1. Press and hold the Guide button on the controller for three seconds.
2. Confirm that you want to turn off only the controller.
Press the power button on the wireless headset.
Press the connect button on the console.
- On the original Xbox 360 console, the connect button is on the front between the Memory Unit ports and the power button.
- On the Xbox 360 S console, the connect button is on the front next to the USB port cover.
Press the connect button on the wireless headset.

The lights around the power button on the console will spin and blink once. The position that remains lit is the position of the wireless headset.
If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset will connect to the next position.

If your wireless headset cannot connect to the console, the wireless headset might be defective. Contact Xbox Support for a replacement.

If the wireless headset can connect to a position, one of the controllers might be defective .

Test the controllers

If a wireless headset can connect to the console when no controllers are connected to the console, there is a problem with one of the controllers. To identify which controller is causing the problem, follow the steps below:

If you are using a wireless controller, press the Guide button to turn on the controller. If you are using a wired controller, connect the controller to the first position on the console.
Press the connect button on the controller.
On the wireless headset, press the connect button until the lit section on the controller Guide button matches the lit number on the wireless headset. If this is successful, go to the next step. If it is not, the controller might be defective. Try another controller.
Connect a second controller to the second position on the console. Leave the first controller connected to the first position the console.
On the wireless headset, press the connect button until the lit number on the wireless headset matches the lit position on the second controller Guide button.

If this procedure is successful, repeat these steps for each additional controller. You can connect up to four controllers.

If you determine that a controller might be defective, contact Xbox Support for a replacement.

Headset will not charge or turn on

When you try to charge or turn on your Xbox 360 Wireless Headset, the numbered lights on the microphone should flash in sequence (1-2-3-4). If the headset cannot be charged or will not turn on, the lights might flash in a different sequence or not at all.

Charging problems occurs for one of the following reasons:

The wireless headset might be too hot or too cold. Environmental conditions, such as direct sunlight, might affect the temperature of your wireless headset and cause it to malfunction.
The headset might not be fully charged, or the power source or the charging adapter might be faulty.

Bring the headset to the correct temperature

If the headset is too hot or too cold when you try to charge it, the first two lights on the microphone flash repeatedly in the sequence 1-1-2.

Disconnect the wireless headset from the power adapter or USB charging cable.
Move the wireless headset to a new location.
When the temperature of the wireless headset returns to room temperature, reconnect the power adapter or the USB charging cable and try again.

Fully charge the battery

The battery included with a new wireless headset is not fully charged. The battery requires several discharge/charge cycles to reach its full capacity for long run times.

When the wireless headset is being charged, the lights on the microphone flash in sequence (1-2-3-4) repeatedly. When the battery is fully charged, all four lights on the microphone flash at the same time until you unplug the headset from the charging adapter. If the lights flash in a different pattern or do not flash at all, try one of the following:

Charge the headset overnight or for at least six hours to make sure that the battery is fully charged.
If you use a power adapter to charge the headset, connect the power adapter to a different power outlet, and then try again. If the headset still does not charge, try a different AC power adapter.
If you use the USB charging cable to charge the wireless headset, connect the USB cable to a different USB port on the console. If the headset still does not charge, try a different USB cable.

If you experience less-than-optimal run times after four discharge/charge cycles of the battery, contact Xbox Support .

Turn off mute

To turn off the mute function, briefly press the power button. Two beeps confirm that you have changed the mute setting.

Check your communication preferences

Make sure that your communication preferences are set to allow for Friends or to allow for Everyone .

To set communication preferences

In the Xbox Dashboard, select System , and then press A .
Select Family Settings, and then press A .
Select Xbox Live Controls, and then press A .
Select Privacy and Friends, and then press A .
Select Communications, and then press A .

Adjust your Voice preferences

Press the Guide button on your controller.
Go to Settings .
Select Preferences .
Select Voice .
Clear the Mute checkbox, and increase the volume to 10 .
Under Voice Output, select Play Through Both .
See if you can hear other players.
If this doesn’t fix the problem, try selecting Play Through Headset under Voice Output .

Check your Privacy settings

Make sure that your console settings are not blocking voice chat. Here’s how:

Go to My Xbox, and then select your avatar.
Select Profile .
Select Edit Profile .
Select Privacy Settings .
Select Voice and Text, and then choose either Everyone or Friends Only .

Make sure you don't have a NAT issue

To determine if you have a NAT issue, see Error: Your NAT type is set to strict (or moderate)

Turn on vibration

If your controller does not vibrate, make sure that vibration is turned on. Here's how:

Press the Guide button on your controller.
Select Settings, and then select Preferences .
Select Vibration .
Make sure Enable Vibration is selected.

If your controller still does not vibrate, connect to Xbox LIVE, and update your console software if you are prompted to do so.

Try a different battery pack

If you have another Xbox 360 Wireless Controller, take the battery pack off that controller and attach it to your controller. Then try to turn your controller on.
If your controller works with a different battery pack attached, there might be something wrong with your original battery pack. Order a replacement battery pack.

If this doesn't solve the problem, try the next solution.

Try a rechargeable battery pack

If you or a friend has an Xbox 360 Rechargeable Battery Pack, attach that battery pack to your controller, and then try to use your controller

If your controller works with the rechargeable battery pack attached, order a replacement battery pack.

Connect the Xbox 360 Wireless Gaming Receiver to your computer

Step 1: Connect the Xbox 360 Wireless Gaming Receiver to your computer

Remove the green label from the USB connector on the receiver.
Insert the USB connector into a powered USB 2.0 port on the computer.

Note The USB ports on the front of your computer are probably not powered USB 2.0 ports. Try using the ports on the back of your computer.
A green light on the receiver indicates that the unit is working.
If the Add New Hardware Wizard starts automatically, select Install the software automatically (Recommended), and then click Next . If the wizard installs the software successfully, click Finish, and then skip to Step 3: Connect an Xbox 360 wireless accessory to your computer .

Step 2: Install the receiver software

Before you can use wireless accessories with your computer, you might need to install some software on your computer. Install the software from the installation disc that came with your receiver.

Insert the installation disc into the CD or DVD drive of your computer.
Note If the Setup program does not automatically start, navigate to your disc drive, and double-click the Setup program.
Follow the steps in the wizard to install the software.
Note You might be prompted to restart the computer.

Step 3: Connect an Xbox 360 wireless accessory to your computer

Turn on the Xbox 360 wireless accessory that you want to use with your receiver.
For example, to turn on a controller, press and hold the Guide button. If you do not know how to turn on the accessory, read the documentation for that accessory.
On the receiver, press the connect button. The light flashes green.
On the wireless accessory, press the connect button. For example, on the controller, the connect button is on the back.

Green flashing lights on the accessory and on the receiver indicate that the device is trying to establish a connection. When the lights stop flashing and remain lit, the accessory is connected. For example, on a wireless controller, one of the lights around the Guide button will remain lit.

Top of page

To add time or suspend the timer

2010-12-09T06:58:00.002-08:00

When a Family Timer notification appears on the screen, on the controller, press the Guide button.

Tip If you do not add time or suspend the timer, the console shuts down.
The Family Timer options are displayed.
On your controller, enter your four-button pass code by pressing X, Y, the triggers, the bumpers, and the directional pad.
Do one of the following:
- To extend play time, select Add More Time. You can add time in increments of 5 minutes and then 15 minutes.
- To turn off Family Timer restrictions, select Suspend Timer.
- To turn off the console immediately, select Turn Off Console.

To see how much time is left on the timer

2010-12-09T06:58:00.000-08:00

Press the Guide button on the controller. A real-time countdown appears in the upper right corner of the Guide.
During gameplay or while watching a DVD, notifications appear 1 hour, 30 minutes, 15 minutes, and 5 minutes before the time runs out. These give players sufficient warning so they can save their games.

Tip Before the timer reaches zero, you must add more time or suspend the timer, or the console shuts down.

View and edit Console Safety Settings for your Xbox 360 console

2010-12-09T06:55:00.000-08:00

Before you can save any Console Safety Settings, you must create and enter a four-button pass code and a secret question secret answer.

Important Console Safety settings apply to everyone who uses your Xbox 360 console. You can't have different settings for different players.

To edit Console Safety settings

Go to My Xbox.
Do one of the following:
- If you are an Xbox LIVE Family Pack subscriber, select Family Center.
- If you are not a family pack subscriber, select Family Settings.
  
  Tip Not seeing Family Center or Family Settings? You might be using an older version of the console software.
  1. Go to My Xbox, select System Settings.
  2. Select Family Settings, and then select Console Controls.

Set restrictions on the following settings:

Family Setting/Console Safety	Description
Game Ratings	Restrict which games can be played based on their ratings under the rating classification for your region. Select the highest rating you want to allow. Higher ratings require the pass code.
Exemptions Available for the Xbox 360 Dashboard released in Fall 2010. Family Settings or Family Center will appear in My Xbox.	When you override a game restriction using your pass code, you are asked if you want to add an exemption to the Game Rating section. After the exception is set, no one on the console has to use a pass code to play the game. You can set exceptions for up to 20 games. Exemptions can be removed within Console Safety Settings, Game Exemptions
Movie Ratings/TV Ratings	Restrict the playback of movies and TV shows based on their ratings under the rating classification for your region. Select the highest rating you want to allow. Higher ratings require the pass code. Note Only movies that are encoded with proper settings can be restricted.
Explicit/Unrated Content	Restrict the playback of content that is rated explicit or that is unrated. Content can be below a rating setting under Movie/TV/Game but still be rated as explicit.
Xbox LIVE Access/Xbox LIVE Membership Creation	Block access to Xbox LIVE. Block anyone from creating an Xbox LIVE account. You can still use existing profiles.

Select Save and Exit. If you have not created a pass code, you are prompted to create one before you can save.

What is the Family Timer?

Use the Family Timer setting to manage how much your family uses the console on a daily or weekly basis.

Example You can set the console to allow two hours of play per day. After those two hours, no one can use the console again within that 24-hour period, unless you grant additional time.
A daily timer resets at midnight, and a weekly timer resets Sunday at midnight.
Override the family timer with the pass code. The pass code allows you to continue using the console after the time limit is reached. You can add more time or suspend the timer altogether until the next time the console is shut down.

Tip Remember to set the clock in the Family Timer to the current time and time zone. If you're on Xbox LIVE, the console time is set automatically, but you might need to reset the time zone.

To set the Family Timer

Note You must have a pass code to complete this procedure.

Go to My Xbox.
Do one of the following:
- If you are an Xbox LIVE Family Pack subscriber, select Family Center.
- If you are not a family pack subscriber, select Family Settings.
Tip Not seeing Family Center or Family Settings? You might be using an older version of the console software.
1. Go to My Xbox, select System Settings.
2. Select Family Settings, and then select Console Controls.

On your controller, enter your four-button pass code by pressing X, Y, the triggers, the bumpers, and the directional pad.
Select Family Timer, and then select Daily or Weekly for the time range.
Move the left stick to increase or decrease the time limit for the selected time period, then select Continue.
Select Done.
Select Yes, save changes.

Ports you need open to play on xbox live

2010-12-03T02:20:00.001-08:00

Xbox LIVE requires the following ports to be open:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)

Note If you cannot chat with someone using Video Kinect, you might need to open port 1863 (UDP and TCP).

Fix slow connection/lag

2010-12-03T02:18:00.000-08:00

Symptoms

When you play on Xbox LIVE, you might experience any of the following symptoms:

Slow game play
Poor performance or "lag" between actions
Video streaming pauses

Step through the following solutions to improve the performance of Xbox LIVE.

Solution 1: Restart your network hardware

If Xbox LIVE performance seems slow, try restarting your network hardware. Here’s how:

Turn off Xbox 360 console and network hardware (for example, your modem and router).
Wait 30 seconds.
Turn on your modem and wait a minute.
Turn on the next piece of hardware (for example, your router) and wait another minute.
Turn on your Xbox 360 console.
On your console, go to My Xbox, and then select System Settings.
Select Network Settings.
Select Wired Network or your wireless network if you are prompted to do so.
Select Test Xbox LIVE Connection.

If Xbox LIVE performance is still slow, try the next solution.

Solution 2 (wireless only): Improve your wireless signal

A weak wireless signal can cause poor Xbox LIVE performance.

Let’s check your wireless signal strength. Here’s how:

Go to My Xbox, and then select System Settings.
Select Network Settings.
Select your wireless network name if you are prompted to do so.
Select Test Xbox LIVE Connection.

If your wireless signal strength is one or two bars, try improving your signal strength.

How to improve your wireless signal

Follow these tips to improve your wireless signal strength:

Move your router or gateway off the floor and away from walls and metal objects (such as metal file cabinets).
Minimize obstructions along a straight-line path between your console and your wireless router or gateway.
Shorten the distance between your console and your wireless router or gateway. Ideally, your network hardware should be near the center of your home.
Change the position of the antenna on your Xbox 360 Wireless Networking Adapter (external adapter only).
Turn off wireless devices If your router uses the 2.4 GHz band, try turning off wireless devices, such as 2.4 GHz cordless telephones and Bluetooth devices.
Try changing your wireless channel. Wireless routers and gateways can broadcast on different channels, and one channel might be clearer than another. See your hardware documentation for help changing wireless channels.
Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console.
Add an Xbox 360 Wireless N Networking Adapter. If your wireless router is not near the console, an Xbox 360 Wireless N Networking Adapter might improve the signal strength. When you connect a wireless networking adapter to an Xbox 360 S console, the console will automatically use the wireless adapter instead of the internal Wi-Fi. Learn how to connect an Xbox 360 Wireless Networking Adapter
Switch wireless signal bands. If you have a dual-band router and an external wireless adapter, try switching the router to a wireless protocol that transmits on the 5 GHz band (wireless protocol A or N). Please see your hardware documentation for help with changing the wireless protocol.
Satellite, 3G, or 4G phone type connections: These types of connections are not supported because you are likely to experience slow game performance, or have problems downloading or streaming content. For the best Xbox LIVE experience, an Internet service provider (ISP) with a high-speed cable or DSL connection is recommended. .

If these tips did not improve your Xbox LIVE performance, try the next solution.

Solution 3: Maximize your bandwidth

When you play games or videos on Xbox LIVE, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use bandwidth that could be going to your Xbox 360 console.

Note Bandwidth is the amount of information transferred over your Internet connection. If your bandwidth is limited or fluctuates dramatically, it can affect the performance of Xbox LIVE.

If no one else is accessing the Internet and Xbox LIVE performance is still slow, try the next step.