Hotel Management

Maastricht Hotel Management School

2010-11-25T15:18:00.000+05:30

Nepal Tour Guide

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Nepal is a country of highly diverse and rich geography, culture, and religions. The mountainous north has eight of the world's ten highest mountains, including the highest, Sagarmatha, known in English as Mount Everest. The fertile and humid south is heavily urbanized. It contains over 240 peaks more than 20,000 ft (6,096 metres) above sea level.

By some measures, Hinduism is practised by a larger majority of people in Nepal than in any other nation. Buddhism, though a minority faith in the country, is linked historically with Nepal as the birthplace of Siddhartha Gautama, who as the Buddha Gautama gave birth to the Buddhist tradition.
A monarchy throughout most of its history, Nepal was ruled by the Shah dynasty of kings from 1768, when Prithvi Narayan Shah unified its many small kingdoms. However, a decade-long People's Revolution by the Communist Party of Nepal (Maoist) along with several weeks of mass protests by all major political parties of Nepal in 2006, culminated in a peace accord and the ensuing elections for the constituent assembly voted overwhelmingly in favor of the abdication of the last Nepali monarch Gyanendra Shah and the establishment of a federal democratic republic in May 28, 2008. The first President of Nepal, Ram Baran Yadav, was sworn in on 23 July 2008.

Trekking in Nepal

Nepal is a unique destination for trekking in Nepal, hiking in Nepal because of its unbeatablee combination of natural beauty and cultural riches. And the most appropriate way to experience. It is walk through them. Nepal is a special and rewarding mountain holiday and tough or easy walking trip following well developed trails. With a trek around Nepal, you will directly experience our culture and way of life of different ethnic people, religion and festivals.

Rafting in Nepal/ Kayaking in Nepal

White water rafting is negotiating river rapids and obstacles in an inflatable rubber boat with a team of up to eight people and a river guide. Rivers are graded from easy to near-impossible according to their size, the intensity of their rapids and the difficulties that may affect rescue attempts.

Jungle Safari in Nepal

Nepal is a unique destination for trekking because of its unbeatable combination of natural beauty and cultural riches. And the most appropriate way to experience it is walk through them. Nepal is a special and rewarding mountain holiday and tough or easy walking trip following well developed trails. With a trek around Nepal, you will directly experience our culture and way of life of different ethnic people, religion and festivals.

Hotel Management Education in Nepal

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Nepal is fast making a name in hospitality...and Hotel Management Education! GATE is the latest hospitality academy to make its debut in this beautiful country and plans to offer professional hotel education in combination with Swiss Hotel School - SSTH (Passugg / Chur). GATE has also announced a strong drive towards international ISO certification and strong ties with global Coffee trademark Illy Cafe and will introduce a branch as well as Barrista courses in the future. The school also announced scholarships for students from India, something very new to the region. Looking forward to seeing what impact the school has with it's new trend setting approaches to long-term and craft-level hotel / hospitality courses.

GATE (The Global Academy of Tourism & Hospitality Education) opens in Nepal: bringing the best of the West to the East!

Switzerland has a long history in benchmarking excellence in hotel management education in the world. With Surprisingly similar geography: Nepal also a small landlocked country situated between two economic giants of Asia, (China and India) Is following Switzerland tradition of excellence in Hotel Management. GATE - Global Academy for Tourism and Hospitality Education has started its first session with 50 students and will soon admit international students. It is located on a lovely plot of land over-looking Kopan Monastery in Kathmandu, the capital valley of Nepal!

Nepal, a small spectacular country draped along the spine of the Himalaya is also renowned as home to the Mt. Everest, the tallest mountain and equally as a birthplace of Buddha in the world. Nepal is also renowned for its enthralling sublime scenery, amazing cultural diversity, and world-famous heritage and time-worn monuments, with some of the best hiking trails on earth. As it is cited in famous travel guide “Lonely Planet” - It's the kind of country that lingers in your dreams long after you leave it, this is why so many travelers are drawn back to Nepal, armed the second time round with a greater appreciation of its natural and cultural complexity, a stout pair of walking boots and a desire for sculpted calf muscles. “

At GATE, the hospitality management program is completely hands on – with some time in the classroom but most time cooking, serving, managing and making the on campus restaurant operate like a real restaurant. The Academic course is designed with the direct support of world famous Swiss School SSTH – Swiss School of Tourism & Hospitality which has over 40 years of proved track record of excellence in hospitality education. The co-signed higher diploma will be awarded to successful students upon completion of six academic semesters which are delivered in Kathmandu campus and or final year in SSTH Switzerland.

The college founder and CEO Mr. Khem Raj Lakai is a former Swiss School graduates and has over 15 years of experiences in the hospitality and hotel industry. Khem is also a Certified Hospitality Educator (CHE) and has worked in Asia, Europe and North America before he started his free-lance consultation in Bahrain. Khem says that GATE is already fortuned to have visiting faculties from abroad such as Deborah Koehler, world-renowned management coach (USA), Dr. Marc Clark (USA) as an Academic advisor and Florent Labbe (France), a certified French professor to support the GATE.

The GATE students will gain experience in the operational elements of the hospitality industry with practice-based and computer-based simulations designed to submerge them in the aesthetics, society and customer focus of hospitality. The indention of these practices and simulations is to develop the leadership ability and confidence through daily practice with feedback and accumulated confidence that come from reputation and exposure to real situations. The students of GATE are exposed to daily operation procedure and real service experience at campus owned restaurant called La Mezzaluna. It is able to cater up to 200 persons in each shift. Also the world famous coffee chain Illy has already approved it as an outlet for training in northern Kathmandu valley.

GATE aims to provide students with the right knowledge, skills and attitude requested by valued global Resorts and Hotels.

The students have the opportunity to interact with guest lectures from high standard Nepal hotels and visiting international industry leaders. Also GATE will take advantages of visits from celebrity chefs and legendary figures. Learning from them what it takes to become a successful leader and at the same time, they will help them develop an eye for detail and from their experiences of what they consider to be effective decision-making capabilities of the future manager.

In addition to learning about operations , information technology and financial management, , The students are involved in the creativity, decision making, thinking skills and cross culture behavior and human resources management that are required for them to work at global standards in environments outside of Nepal. All courses are designed to nurture a leadership and utilize each students full potential.

Swiss Merit Higher Diploma in Hotel & Restaurant Management is offered in 3 years of period either in Nepal or combined with the final semester in SSTH – Switzerland to award Swiss higher diploma.

The Craft Level courses include:
• Certificate in Culinary Arts
• Certificate in F&B Service
• Certificate in Housekeeping operation
• Diploma in Culinary Arts
• Bartending & Mixology Science
• All types of Barista coffee course (to be launched)

Hotel Management in Nepal

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Nepal Academy of Tourism and Hotel Management

Nepal Academy of Tourism & Hotel Management (NATHM) formerly known as HMTTC was established in 1972 by Government of Nepal with the technical assistance of UNDP/ILO to produce skilled manpower required by the Hospitality and tourism industry. Eversince it's birth the Academy has played a crucial role in developing the human resources for this industry with the aim of enhancing the level of quality in services. It has been providing craft and supervisory level skill oriented training to cater to the demands from this particular sector. This premier Academy is renowned for generating qualified workforce for the ever-increasing demands of the Hospitality and tourism sectors.

As the industry has grown rapidly over the past decades, the need for professionally trained higher-level manpower is evident. The Academy, in consultation with the industry, has launched the three years Bachelor in Hotel Management (BHM)Course from 1999 and three years Bachelor in Travel and Tourism Management (BTTM) Course from september 2003 in affiliation with Tribhuvan University to fulfill the needs of supervisory-level manpower in the Hospitality and tourism industry.

BHM (Bachelor Of hotel Management)

The BHM programme has been designed to prepare the students to enter the hospitality industry at the supervisory level in areas of hotel and catering operations. Upon graduation the students will be able to:

1. occupy supervisory positions in the hotels and catering industry with adequate background of management functions;
2. acquire basic technical and social skills required for professional of hotel and catering operations;
3. apply cost control measures for greater economy and success of business operations;
4. set standards for quality assurance of the services offered to customers;
5. develop positive attitudes towards the trade with greater imitative and self confidence in handling the operations ; and
6. become a successful entrepreneur in a small/ medium size enterprise.

Nepal travel Destination

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About Travel Destination

Draped along the greatest heights of the Himalaya, Nepal is where the ice-cold of the mountains meets the steamy heat of the Indian plains. It's a land of yaks and yetis, stupas and Sherpas and some of the best trekking on earth. The Himalaya's most sophisticated urban cultures took shape here, in the three great mini kingdoms of the Kathmandu Valley - Kathmandu, Patan and Bhaktapur - home to a world-class artistic and architectural heritage

Behind the Vishnu shrine of Ichangu Narayan, northwest of Swayambhunath in the Kathmandu Valley, rises the 'Abode of Snows' (Himalaya in Sanskrit), a magnet for trekkers and mountaineers the world over. Only in Nepal can you trek for weeks without the need even for a tent. No longer does your name have to be Tenzing or Hillary to set foot in Everest Base Camp. Out of the mountains, get your adrenaline kick from world-class white-water rafting, kayaking and mountain biking, or from the spine-tingling sight of your first tiger or rhino in Chitwan National Park.
Nepal is not just a bungee-jumping, apple-pie eating Shangri-la. It's also one of the poorest countries on earth. However, many visitors, drawn to Nepal by the promise of adventure, leave equally enchanted by the friendliness and openness of the Nepali people.
From the natural rhythm you ease into on a trek to the rhythm of a tabla drum at one of Kathmandu's palace restaurants, Nepal is an amazingly diverse country that offers something for everyone. One journey through this land is rarely enough. The first thing many people do after a visit is start planning the next one.

About Kathmandu

The city of Kathmandu was built by king Gun Kamdev in 723 A.D. It is said that Kathmandu was a lake in the past and was made habitable by Manjushree, who cut open the hill to south Chovar) as to allow the water of lake to flow out.

It is said that Kathmandu city was named after " Kastha-Mandap" meaning the temple made of wood in Sanskrit , an imposing pagoda near Hanuman Dhoka Palace. It was built in 1596 out of a single tree by King Laxmi Narashingha Malla.

Orientation:
Kathmandu is the capital of the kingdom, situated in a valley which is an open air museum of famous sites, ancient temples and shrines, golden pagodas and are inspiring deities, is a city of inexhaustible historic artistic and cultural interest. Several beautiful and interesting villages and towns surrounding the valley offer ideal destinations for mini treks. The dazzling Himalayan peaks are visible from several points on the mountains around the valley.

The capital is quite upto date in terms of comfort and convenience boasting luxury hotels, bars, restaurants, shops and casinos. Transportation is convenient and inexpensive. Medical service is quite good. Shoppers may purchase unusual gifts and souvenirs from an interesting assortment of items such as handicrafts, carpets, wooden art works, bronze casting and metal work, thankas, Nepali paper prints and readymade garments.

Places to see

Kathmandu Durbar Square

A very old Hindu text has described Kathmandu as the land of gods surrounded by beautiful mountains around. Some two hundred years ago a western Visitor wrote that there were as many temples as there were houses and many idols as there were people. In fact Kathmandu boasts one of the largest congregations of magnificent historical monuments and shrines ever built. Duly recognized as a world Heritage Site by UNESCO- this particular area best known as Kathmandu Durbar Square lies in the heart of this city. Locally also called as Hanuman Dhoka Palace Square-an ancient seat of the Nepalese Royalty.

Hanuman Dhoka Palace Complex consists of a huge Royal Square imposing a tremendous variety of temples dedicated to different Hindu gods and goddess. Most of the buildings we see here date from 15th to 18th century.

The entire Palace Complex here is named after a monkey god called Hanuman. One can see a huge stone statue of Hanuman painted all red right next to the main entrance ( the golden gate) of the palace. Hanuman here is regarded as a powerful protector of the entire Durbar Square.

Some of the important monuments to be seen here are:
Taleju temple- tallest of all structures built by king Mahendra Malla in 1549 A.D.

Jagannath temple - built in the 16th century, known for fascinating erotic figures carving I the wooden struts eaves.

Kal Bhairav - one of the largest stone idol in Kathmandu representing the terrifying aspects of Shiva.

Statue of King Pratap Malla in praying gesture to Digu Taleju the royal family deity right across.

Kumari Ghar - 17th century Kumari temple, an example of the highly developed Nepalese temple craft.

Kasthamandap - built from the timber of a single tree. The Kathmandu City derives its name from Kasthamandap.

Besides this other fascinating part of this palace complex is the towering Nautale Durbar overlooking the beautiful cityscape and the vast Basantapur square where Prithivi Narayan Shah built mansion to commemorate his victory in 1768 A.D. This building complex is known for the most intricately carved wooden doorways roof struts and massive lattice windows full of mythical figures.

Swyambhunath Stupa (Monkey Temple)

Located in a lovely little hill rock Swoyambhu Nath Stupa is one of the most fascinating architectural jewels of the world. This great Stoup is said to have been built around 250 B.C.

Generally a holy memorial site Stoup represents a typical Buddhist architecture. Its main feature the white dome is identified with a spotless pure jewel of Nirvana and a thirteen tiered golden spire in conical shape surmounted on the dome. Underneath this towering structure are a pair of all seeing eyes of Buddha painted on all four sides of the Stupa.

The Stupa of Swoyambhunath stands on a typically stylized lotus mandala base-a long time ago believed to have originated from a legendary lake of Kathmandu Valley.

As the ancient legend goes Kathmandu Valley was a lake a long time ago. Right in the centre of this lake was a full blown lotus with the divine light a top. When Maha Manjushri a saint from China heard about this he came rushing all the way from China to the Valley. He cut through the southern wall hill of the valley with his divine sword. The cleft made by the sword immediately drained the entire lake water making the valley floor open for a close up view of the divine lotus light.

This holy site in fact is the massive stupa complex ever built in Nepal. Hundreds of votive shrines and other historical monuments built in and around this stupa speak a lot about the significance and antiquity of this famed stupa.

It lies about 3k.m. west of down town Kathmandu. There are two different ways to reach for this site. One is from the west side which is relatively a short cut and another is from the east side where it leads to the main entrance with 360 steps leading all the way to the top, where the most venerated Swayambhu Stupa stands-commanding a magnificent view of Kathmandu Valley and the breathtaking panorama of the north eastern Himalayan range.

Boudha Nath Stupa

One of the oldest and the biggest Buddhist monuments ever built in Nepal, Boudhanath is an imposing structure standing some 36 meters. The Stupa stands on the massive three level mandala style Platforms surrounded by colourful private family houses. The basic feature of this great stupa is very much like that of Swoyambhunath stupa except its finial displaying. It is much bigger than Swoyambhu stupa and lies on the valley floor whereas the former one stands on the hill top. This stupa is said to have been built in 5th century A. D. The site is considered very much like Mecca for the Tibetan Buddhists and every year tens of thousands of pilgrims from all over the Himalayan region visit the stupa.

According to a very popular legend long time ago the kingdom of Kathmandu was under terrifying draught. King Dharma Deva was very worried. An astrologer advised him that only the sacrifice of an ideal man with 32 virtues in front of the dry royal water spout could make the rain fall in the country. And in the following night he commanded his son to go to the dry water spout inside the royal palace compound at mid night and behead the person shrouded in white robe without looking at him. The Prince obeyed his father but to his great horror only to find it was none other than his own father.

Pashupatinath Temple

Pasupatinath is considered one of the holiest shrines of all the Hindu temples. The temple has remained the presiding deity of ruling Nepalese Royalty. Located on the banks of the Bagmati river, this two tiered magnificent golden temple with four triple silver doorways is unique example of the Nepalese temple architecture. It is one of the largest Hindu temple complex in South Asia with hundreds of Shiva lingams, shrines icons of various Hindu god and goddess insides.

This temple site occupies an area of 281 hectares in total. The main entrance of this temple is in the western side facing a small street of Deopatan market. As non Hindus are not allowed to enter this temple courtyard. They are advised to go on the other side of the river in the East to have a glimpse of the temple complex. In the middle of the spring (Feb.-March) every year there occurs a festival called Shivaratri. The world Shivaratri means the holy night of Lord Shiva. On this day many devotees visit the Pashupati Nath temple and make the ceremonial fire.

Most of the devotees spend the night offering prayers to Shiva. This festival attracts tens of thousand of pilgrims from India besides the locals. Historically pre-Christian era this temple seems to have its origin away back to the early Kirat period. Stone sculptures found in the vicinity support the antiquity of this place. This holy site is 6 km. east oil down town Kathmandu. Regular bus and taxi services are easily available from a city points.

Budhanilkantha

Situated below Shivapuri hill at the northern end of the valley, Buddhanilkantha temple is 9 km from Kathmandu city. The temple consists of a pond in which lies a great stone figure of the Hindu god Vishnu reclining on the coils of a cosmic serpent. The huge statue of sleeping Vishnu is carved from the single block of black stone of a type not found in the valley. It is believed that ages before the two hardworking farmers (husband and wife) discovered the statue when they were ploughing their field.

Besides Budhanilkantha temple, there are other two sets of exactly similar, but smaller statues of 'sleeping Vishnu' in the Valley. One set is in the Balaju garden and the other is hidden in the old garden of Hanuman Dhoka Palace of Kathmandu city. A prophetic dream of King Pratap Malla generated the belief that the King of Nepal should never visit Buddhanilkantha temple on threat of death. He then built the similar statue in two places.

Balaju Water Garden:
It is situated below Nagarjun Hill about five-kilometer northwest of Kathmandu City. The garden is known for its bank of 22 stone waterspouts (hiti) carved in the shape of sea-dragons. It alsoconsists of religious shrines, fishponds and a replica of the statue of Budhanilkantha. There is also a swimming pool inside the park.

Top Hotels in Nepal and their service

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About Hotels

You’ll be spoilt for choice with Nepalese accommodation during your Nepal tours. We have hotels ranging from 1 star to 5 star, luxury resorts and several tourist standard hotels. You can expect friendly service and the best standards in whichever budget range you choose.

To guarantee excellence service as per your budget Mosaic Adventure advices you to use the facilities and services of government-registered hotels, resorts or lodges.

However, Nepal has seen the growing of several excellent hotels in the last few decades in Kathmandu and Pokhara. Better hotels or resorts work at near full capacity and are booked well in advance during spring and fall, therefore we suggest our valued customers to book their hotel in advance before arriving Nepal.

Hyatt Regency Kathmandu
Hotel Yak & Yeti
Soaltee Crown Plaza
Radisson Hotel Kathmandu
Hotel Shangri-La Kathmandu
The Malla Hotel
The Everest Hotel
Le Meridien Kathmandu

Top Hotel Singi

The Royal Singi Hotel, heralds the dawn of a new era in hotel accommodation in Kathmandu. A wonderful new dimension of hospitality, luxury and comfort. Royal singi Hotel perfectly combines the traditional elements of Nepal’s rich and vibrant culture which the latest in hotel accommodation facilities .Besides assembling the state-of-the art facilities, the hotel has put together a dedicated family of professionals who are committed to making the Royal singi name synonymous with quality and service.

Perfectly poised in the heart of the city (adjacent to Durbar Marg) , the hotel is a convenient short walk away from the business as well as the tourist centers.

Whether for business or pleasure, you will find our location , service and facilities thoughtfully deigned to satisfy your ever need Royal singi Hotel plays host to a wealth of thoughtful facilities, fine dining and efficient service

Features

The REGENCY HALL has the capacity to host meeting facilities for 75 people. The pursuit of excellence is never ending commitment at Royal singi. To further our services and facilities, the Hotel has an impressive line-up of future projects due to commence very soon.

A Discotheque to wile away your evenings.
Swimming pool & Beauty Parlor.
A state – of – the – art Business center.
Health club (Oriental Therapy)

Food Industry

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Industry

The food industry is a complex, global collective of diverse businesses that together supply much of the food energy consumed by the world population. Only subsistence farmers, those who survive on what they grow, can be considered outside of the scope of the modern food industry.
The food industry includes:

Regulation: local, regional, national and international rules and regulations for food production and sale, including food quality and food safety, and industry lobbying activities
Education: academic, vocational, consultancy
Research and development: food technology
Financial services insurance, credit
Manufacturing: agrichemicals, seed, farm machinery and supplies, agricultural construction, etc.
Agriculture: raising of crops and livestock, seafood
Food processing: preparation of fresh products for market, manufacture of prepared food products
Marketing: promotion of generic products (e.g. milk board), new products, public opinion, through advertising, packaging, public relations, etc.
Wholesale and distribution: warehousing, transportation, logistics

Agriculture

Agriculture is the process of producing food, feed, fiber and other desired products by the cultivation of certain plants and the raising of domesticated animals (livestock). The practice of agriculture is also known as "farming", while scientists, inventors and others devoted to improving farming methods and implements are also said to be engaged in agriculture. More people in the world are involved in agriculture as their primary economic activity than in any other, yet it only accounts for four percent of the world's GDP.

Food Processing

Food processing is the methods and techniques used to transform raw ingredients into food for human consumption. Food processing takes clean, harvested or slaughtered and butchered components and uses them to produce marketable food products. There are several different ways in which food can be produced.

One Off Production This method is used when customers make an order for something to be made to their own specifications, for example a wedding cake. The making of One Off Products could take days depending on how intricate the design is and also the ability of the chef making the product.

Batch Production This method is used when the size of the market for a product is not clear, and where there is a range within a product line. A certain number of the same goods will be produced to make up a batch or run, for example at Gregg's Bakery they will bake a certain number of chicken bakes. This method involves estimating the amount of customers that will want to buy that product.

Mass production This method is used when there is a mass market for a large number of identical products, for example, chocolate bars, ready meals and canned food. The product passes from one stage of production to another along a production line.

Just In Time This method of production is mainly used in sandwich bars such as Subway. All the components of the product are there and the customer chooses what they want in their product and it is made for them fresh in front of them.

Wholesale and distribution

A vast global transportation network is required by the food industry in order to connect its numerous parts. These include suppliers, manufacturers, warehousing, retailers and the end consumers. There are also those companies that, during the food processing process, add vitamins, minerals, and other necessary requirements usually lost during preparation. Wholesale markets for fresh food products have tended to decline in importance in OECD countries as well as in Latin America and some Asian countries as a result of the growth of supermarkets, which procure directly from farmers or through preferred suppliers, rather than going through markets.
The constant and uninterrupted flow of product from distribution centers to store locations is a critical link in food industry operations. Distribution centers run more efficiently, throughput can be increased, costs can be lowered, and manpower better utilized if the proper steps are taken when setting up a material handling system in a warehouse.

Nature and the Industry

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Nature

People travel for a variety of reasons, including for vacations, business, and visits to friends and relatives. For many of these travelers, hotels and other accommodations will be where they stay while out of town. For others, hotels may be more than just a place to stay; they are destinations in themselves. Resort hotels and casino hotels, for example, offer a variety of activities to keep travelers and families occupied for much of their stay.
Goods and services. Hotels and other accommodations are as different as the many family and business travelers they accommodate. The industry includes all types of lodging, from luxurious five-star hotels to youth hostels and RV (recreational vehicle) parks. While many provide simply a place to spend the night, others cater to longer stays by providing food service, recreational activities, and meeting rooms. In 2008, 64,300 establishments provided accommodations to suit many different needs and budgets.
Hotels and motels comprise the majority of establishments in this industry and are generally classified as offering either full-service or limited service. Full-service properties offer a variety of services for their guests, but they almost always include at least one or more restaurant and beverage service options other than self-service—from coffee bars and lunch counters to cocktail lounges and formal restaurants. They also usually provide room service. Larger full-service properties usually have a variety of retail shops on the premises, such as gift boutiques, newsstands, and drug and cosmetics counters, some of which may be geared to an exclusive clientele. Additionally, a number of full-service hotels offer guests access to laundry and valet services, swimming pools, beauty salons, and fitness centers or health spas. A small—but growing—number of luxury hotel chains also manage condominium units in combination with their transient rooms, providing both hotel guests and condominium owners with access to the same services and amenities.
The largest hotels often have banquet rooms, exhibit halls, and spacious ballrooms to accommodate conventions, business meetings, wedding receptions, and other social gatherings. Conventions and business meetings are major sources of revenue for these properties. Some commercial hotels are known as conference hotels—fully self-contained entities specifically designed for large-scale meetings. They provide physical fitness and recreational facilities for meeting attendees, in addition to state-of-the-art audiovisual and technical equipment, a business center, and banquet services.
Limited-service hotels are free-standing properties that do not have on-site restaurants or most other amenities that must be provided by a staff other than the front desk or housekeeping. They usually offer continental breakfasts, vending machines or small packaged items, Internet access, and sometimes unattended game rooms or swimming pools in addition to daily housekeeping services. The numbers of limited-service properties have been growing. These properties are not as costly to build and maintain. They appeal to budget-conscious family vacationers and travelers who are willing to sacrifice amenities for lower room prices.
Hotels can also be categorized based on a distinguishing feature or service provided by the hotel. Conference hotels provide meeting and banquet rooms, and usually food service, to large groups of people. Resort hotels offer luxurious surroundings with a variety of recreational facilities, such as swimming pools, golf courses, tennis courts, game rooms, and health spas, as well as planned social activities and entertainment. Resorts typically are located in vacation destinations or near natural settings, such as mountains, seashores, theme parks, or other attractions. As a result, the business of many resorts fluctuates with the season. Some resort hotels and motels provide additional convention and conference facilities to encourage customers to combine business with pleasure. During the off season, many of these establishments solicit conventions, sales meetings, and incentive tours to fill their otherwise empty rooms; some resorts even close for the off-season.
Extended-stay hotels typically provide rooms or suites with fully equipped kitchens, entertainment systems, office space with computer and telephone lines, fitness centers, and other amenities. Typically, guests use these hotels for a minimum of 5 consecutive nights, often while on an extended work assignment or lengthy vacation or family visit. All-suite hotels offer a living room or sitting room in addition to a bedroom.
Casino hotels combine both lodging and legalized gaming on the same premises. Along with the typical services provided by most full-service hotels, casino hotels also contain casinos where patrons can wager at table games, play slot machines, and make other bets. Some casino hotels also contain conference and convention facilities.
In addition to hotels, bed-and-breakfast inns, RV parks, campgrounds, and rooming and boarding houses provide lodging for overnight guests and are included in this industry. Bed-and-breakfast inns provide short-term lodging in private homes or small buildings converted for this purpose and are characterized by highly personalized service and inclusion of breakfast in the room rate. Their appeal is quaintness; they typically provide unusual service and unique decor.
RV parks and campgrounds cater to people who enjoy recreational camping at moderate prices. Some parks and campgrounds provide service stations, general stores, shower and toilet facilities, and coin-operated laundries. While some are designed for overnight travelers only, others are for vacationers who stay longer. Some camps provide accommodations, such as cabins and fixed campsites, and other amenities, such as food services, recreational facilities and equipment, and organized recreational activities. Examples of these overnight camps include children camps, family vacation camps, hunting and fishing camps, and outdoor adventure retreats that offer trail riding, white-water rafting, hiking, fishing, game hunting, and similar activities.
Other short-term lodging facilities in this industry include guesthouses, or small cottages located on the same property as a main residence, and youth hostels—dormitory-style hotels with few frills, occupied mainly by students traveling on limited budgets. Also included are rooming and boarding houses, such as fraternity houses, sorority houses, off-campus dormitories, and workers' camps. These establishments provide temporary or longer term accommodations that may serve as a principal residence for the period of occupancy. These establishments also may provide services such as housekeeping, meals, and laundry services.
Industry organization. In recent years, the hotel industry has been dominated by a few large national hotel chains. To the traveler, familiar chain establishments represent dependability and quality at predictable rates. Many chains recognize the importance of brand loyalty to guests and have expanded the range of lodging options offered under one corporate name to include a full range of hotels from limited-service, economy-type hotels to luxury inns. While these national corporations own some of the hotels, many properties are independently owned but affiliated with a chain through a franchise agreement or management contract. Increasingly, hotel chains are moving away from owning properties to managing them. As part of a chain, individual hotels can participate in the company's national reservations service or incentive program, thereby appearing to belong to a larger enterprise.
For those who prefer more personalized service and a unique experience, boutique hotels are becoming more popular. These smaller hotels are generally found in urban locations and provide patrons good service and more distinctive decor and food selection.
Although there are nationwide RV parks and campgrounds, most small lodging establishments are individually owned and operated by a single owner, who may employ a small staff to help operate the business.
Recent developments. The lodging industry is moving towards more limited-service properties mostly in suburban, residential, or commercial neighborhoods, often locating hotels near popular restaurants. Many full-service properties are limiting or quitting the food service business altogether, choosing to contract out their food service operations to third party restaurateurs, including long-term arrangements with chain restaurant operators. Urban business and entertainment districts are providing a greater mix of lodging options to appeal to a wider range of travelers.
Increased competition among establishments in this industry has spurred many independently owned and operated hotels and other lodging places to join national or international reservation systems. This allows travelers to make multiple reservations for lodging, airlines, and car rentals with one telephone call or Internet search. Nearly all hotel chains and many independent lodging facilities operate online reservation systems through the Internet or maintain Web sites that allow individuals to book rooms. Online marketing of properties is so popular with guests that many hotels promote themselves with elaborate Web sites and allow people to investigate availability and rates.

Working Conditions

Hours. Because hotels are open around the clock, employees frequently work varying shifts or variable schedules. Employees who work the late shift generally receive additional compensation. Many employees enjoy the opportunity to work part-time, nights or evenings, or other schedules that fit their availability for work and the hotel's needs. Hotel managers and many department supervisors may work regularly assigned schedules, but they also routinely work longer hours than scheduled, especially during peak travel times or when multiple events are scheduled. Also, they may be called in to work on short notice in the event of an emergency or to cover a position. Those who are self-employed, often owner-operators of small inns, camp sites, or RV parks, tend to work long hours and often live at the establishment or nearby.
Office and administrative support workers generally work scheduled hours in an office setting, meeting with guests, clients, and hotel staff. Their work can become hectic processing orders and invoices, dealing with demanding guests, or servicing requests that require a quick turnaround. Job hazards typically are limited to muscle and eye strain common to working with computers and office equipment.
Computer specialists, information technology technicians, and audiovisual technicians who are employed mostly by larger convention hotels typically maintain standard hours servicing the property's Web sites and computer and communications networks. However, they often work long hours setting up and testing equipment for events that require their services.
Work environment. Work in hotels and other accommodations can be demanding and hectic. Hotel staffs provide a variety of services to guests and must do so efficiently, courteously, and accurately. They must maintain a pleasant demeanor even during times of stress or when dealing with an impatient or irate guest. Alternately, work at slower times, such as the off-season or overnight periods, can seem slow and tiresome. Still, hotel workers must be ready to provide guests and visitors with gracious customer service at any hour.
Food preparation and food service workers in hotels must withstand the strain of working during busy periods and being on their feet for many hours. Kitchen workers lift heavy pots and kettles and work near hot ovens and grills. Job hazards include slips and falls, cuts, and burns, but injuries are seldom serious. Food service workers often carry heavy trays of food, dishes, and glassware. Many of these workers work part time, including evenings, weekends, and holidays.

Employment

Hotels and other accommodations provided 1.9 million wage and salary jobs in 2008. Employment is concentrated in cities and resort areas. Compared with establishments in other industries, hotels and other accommodations tend to be small. About 74 percent employed fewer than 20 workers and 54 percent employed fewer than 10. As a result, lodging establishments offer opportunities for those who are interested in owning or running their own business. Although establishments tend to be small, the majority of jobs are in larger hotel those with more than 100 employees.
Hotels and other lodging places often provide first jobs to many new entrants to the labor force. In 2008, about 19 percent of the workers were younger than age 25, compared with about 13 percent across all industries.
The vast majority of workers in this industry—83 percent in 2008—were employed in service and office and administrative support occupations. Workers in these occupations usually learn their skills on the job. Post secondary education is not required for most entry-level positions; however, college training may be helpful for advancement in some of the occupations. For those in administrative support mainly hotel desk clerks and service occupations, positive personality traits and a customer-service orientation may be more important than formal schooling. The most important traits for success in the hotels and other accommodations industry are good communication skills; the ability to get along with people in stressful situations; a neat, clean appearance; and a pleasant manner.
Service occupations. Service workers are by far the largest occupational group in the industry, accounting for 65 percent of the industry's employment. Most service jobs are in housekeeping occupations, including maids and housekeeping cleaners and janitors and cleaners, and in food preparation and serving jobs, including waiters and waitresses, bartenders, fast food and counter workers, and various other kitchen and dining room workers. The industry also employs many baggage porters and bellhops, gaming services workers, and grounds maintenance workers.
Workers in cleaning and housekeeping occupations ensure that the lodging facility is clean and in good condition for the comfort and safety of guests. Maids and housekeeping cleaners clean lobbies, halls, guestrooms, and bathrooms. They make sure that guests not only have clean rooms, but have all the necessary furnishings and supplies. They change sheets and towels, vacuum carpets, dust furniture, empty wastebaskets, and mop bathroom floors. In larger hotels, the housekeeping staff may include assistant housekeepers, floor supervisors, housekeepers, and executive housekeepers. Janitors help with the cleaning of the public areas of the facility, empty trash, and perform minor maintenance work.
Workers in the various food preparation and serving occupations deal with customers in the dining room or at a service counter. Waiters and waitresses take customers' orders, serve meals, and prepare checks. In smaller establishments, they often set tables, escort guests to their seats, accept payment, and clear tables. In larger restaurants, some of these tasks are assigned to other workers.
Hosts and hostesses welcome guests, show them to their tables, and give them menus. Bartenders fill beverage orders for customers seated at the bar or from waiters and waitresses who serve patrons at tables. Dining room and cafeteria attendants and bartender helpers assist waiters, waitresses, and bartenders by clearing, cleaning, and setting up tables, replenishing supplies at the bar, and keeping the serving areas stocked with linens, tableware, and other supplies. Fast food and counter workers take orders and serve food at fast-food counters and in coffee shops; they also may operate the cash register.
A variety of food preparation workers prepare food in the kitchen. Larger hotels employ chefs and head cooks who create menus, develop recipes, and oversee food preparation operations and personnel. Food preparation and serving supervisors direct workers and supervise specific tasks, such as overseeing banquet cooks or bartenders and servers at a private function, while the chef tends to other activities. Restaurant cooks specialize in the preparation of many different kinds of foods and menu items, generally cooking from scratch and typically only when ordered by diners. They may have titles such as salad chef, grill chef, or pastry chef. Individual chefs may oversee the day-to-day operations of different kitchens in a hotel, such as a full-service restaurant that specializes in fine-dining, a casual or counter-service establishment, or banquet operations. Chef positions generally are attained after years of experience and, sometimes, formal training, including apprenticeships. Larger establishments also employ executive chefs and food and beverage directors who plan menus, purchase food, and supervise kitchen personnel for all of the kitchens in the property. Food preparation workers shred lettuce for salads, cut up food for cooking, and perform simple cooking steps under the direction of the chef or head cook. Beginners may advance to more skilled food preparation jobs with experience or specialized culinary training.
Many full-service hotels employ a uniformed staff to assist arriving and departing guests. Baggage porters and bellhops carry bags and escort guests to their rooms. Concierges arrange special or personal services for guests. They may take messages, arrange for babysitting, make restaurant reservations, provide directions, arrange for or give advice on entertainment and local attractions, and monitor requests for housekeeping and maintenance. Doorkeepers help guests into and out of their cars, summon taxis, and carry baggage into the hotel lobby.
Hotels also employ the largest percentage of gaming services workers because a large share of gaming takes place in casino hotels. Some gaming services positions are associated with oversight and direction supervision, surveillance, and investigation while others involve working with the games or patrons themselves, by tending the slot machines, handling money, writing and running tickets, dealing cards, and performing related duties.
The industry also employs a large number of recreation and fitness workers. At resort hotels and at vacation and recreational camps, recreation workers organize and conduct recreation activities for guests and campers. Camp counselors lead and instruct children and teenagers in outdoor-oriented forms of recreation, such as swimming, hiking, horseback riding, and camping. In addition, counselors at vacation and resident camps also provide guidance and supervise daily living and general socialization. Other types of campgrounds may employ trail guides for activities such as hiking, hunting, and fishing.
Office and administrative support occupations. These positions accounted for 19 percent of the jobs in hotels and other accommodations in 2008. Hotel desk clerks, bookkeeping and accounting clerks, and switchboard operators ensure that the front office operates smoothly. Hotel, motel, and resort desk clerks process reservations and guests' registrations and checkouts, monitor arrivals and departures, handle complaints, and receive and forward mail. The duties of hotel desk clerks depend on the size of the facility. In smaller lodging places, one clerk or a manager may do everything. In larger hotels, a larger staff divides the duties among several types of clerks.
Management, business, and financial operations occupations. Hotels and other lodging places employ many different types of managers to direct and coordinate the activities of the front office, kitchen, dining room, and other departments, such as housekeeping, accounting, personnel, purchasing, publicity, sales, security, and maintenance. Lodging managers, typically the general manager and assistant managers, make decisions that affect the general operations of the hotel, including setting room rates, establishing credit policy, and having ultimate responsibility for resolving problems. In smaller establishments, lodging managers also may perform many of the front-office administrative tasks. In the smallest establishments, the owners sometimes a family team do all the work necessary to operate the business.
Other managers are responsible for different phases of hotel operations. For example, food and beverage managers oversee restaurants, lounges, and catering or banquet operations. Rooms managers look after reservations and occupancy levels to ensure proper room assignments and authorize discounts, special rates, or promotions. Large hotels, especially those with conference centers, use an executive committee structure to better facilitate departmental communications and coordinate activities. Other managers who may serve on a hotel's executive committee include public relations or sales managers, human resource directors, executive housekeepers, and heads of hotel security.
Other occupations. Hotels and other accommodations employ a variety of workers found in many other industries. General maintenance and repair workers fix leaky faucets, do some painting and carpentry, make sure that heating and air-conditioning equipment works properly, mow lawns, and exterminate pests. The industry also employs cashiers, accountants, personnel workers, and entertainers. As properties acquire and use more sophisticated computer systems, they employ more computer specialists to help maintain these systems as well as the hotel's Web site, and computer connections for guests. Also, many additional workers inside a hotel may work for other companies under contract to the hotel or may provide personal or retail services directly to hotel guests from space rented by the hotel. This group includes guards and security officers, barbers and cosmetologists, fitness trainers and aerobics instructors, valets, gardeners, and parking attendants.

Major Departments of Hotel and their work

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Front Office

It is the most important department of the hotel. The main function of this department is to give warm welcome to the guest . It helps to create good image in front of the guest. This is the first department where guest comes in contact with. It generates the maximum revenue for the hotel as it sells room to the guests. This also includes sub departments like reservation, Bell desk, and Information desk. It also provides some facilities like concierge service to the guest.

Food and Beverage Service

It is a department which serves food and beverage to the guest in a very attractive and pleasing manner, which creates good impression on the guest. there are several kind of food and beverage outlet like restaurants, Bars, Coffee shops, take away banquets etc. It is second most revenue producing department of the hotel by selling different types of food and beverage to the guest.

Housekeeping

This department is responsible for cleaning and maintaining hotel premises which include public area, guest rooms, lobby, swimming pool area etc. generally this department is not visible to the guest. It works for guest satisfaction through keeping the environment clean and hygiene. Horticulture is one of the most important features of housekeeping department which deals with different types of flower arrangement and maintaining the garden. This department works to give pleasant look of the hotel to the guest.

Food Production

It is a department with deals with the preparation of different types of food items. It is not a visible department to the guest because it usually works in the back area. It makes the food more delicious and attractive by different styles of cooking method. Different cuisine has their own kitchen and specialized chef to work on it according to their skills. Bakery departments comes under this which include preparation

Front Office Department

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Introduction

The "Front office department" is the major department in a hotel which is situated at the front of the part of the hotel and is responsible for the sale of hotels room through the systematic methods of the reservation followed by registration followed by registration and assigning rooms to the guest.

In other words, it is the "show case window" of a hotel which reflects the image of a hotel. It is the back bone as well as the" Nerve Center" of a hotel from where all the information and messages are communicate to the different department or personal. The front office in a hotel holds prime important in a view of the basic nature of a business of a hotel i.e. to sell the rooms. Revenue collect from the scale of rooms contributed to more than 50 % of the hotel's total scales. Thus, the role of the front office is to reserve, receive, register, allocate rooms to the guest and acts as a continuous source of information to the guest during their stay at the hotel. Other major functions of this department includes settlement of guest account, providing guest services, preparation of guest history card, luggage handling, airport pick-up etc.

The front office department develops and maintain up to date records based on guest information, guest service and ensures guest's satisfaction. The front office is also responsible for welcoming the guest, greeting the guest and handling the guest complaints. Hence, the staffs working in this department performs as an actor on this stage. The front office may be divided into more than one section, each of which carry out one or more duties. Basically front office department is divided into reception, Information, cashier, Reservation, Telephone Operator and bell desk sections depending upon the size, capacity and standard of the hotel establishment.

An Introduction of Hotel Management

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Introduction

The hotel management course has been specially designed to familiarize the student with the hospitality industry with specific reference to hotels. The course will enable the student to pursue hotel line as a career.

General Objectives

School offering this course must have minimum facilities for practical and demonstrations related to kitchen, House Keeping, front office and food and beverage service.

Specific Objectives

On completion of this course the student will be able:

To operate small-scale accommodation and catering establishment
To perform entry level jobs in the core areas of small scale accommodation and catering establishments.
To realize the importance of hospitality industries.

Preface

It is well known to all that the emergence of the 21st century with the tremendous growth on tourism and hospitality industry has set up multi-dimensional opportunities in the terms of employment and income. The global socio economic changes posed an unprecedented challenge to the tourism and hospitality entrepreneurs
and to those who were really involved in this sector. It is often said that who failed to take a challenge can never attain a maturity. Most of the world's successful personals and the organizations have achieved their professionalism and there objectives by converting the threats existed into the opportunities.