Dimmusacio's Tech Support Blog

Garmin Nuvi 2508 LMT-D Wrong Language

2014-12-18T21:07:00.002-05:00

Customer:

I have just received my Garmin Nuvi 2508 LMT-D - all the instructions are in Italian - how do I change them to English?

Freddy M:

Touch the Wrench icon on the screen with the Magnifying Glass and Map icons
Touch the down arrow
Touch Lips icon
Touch the second option from the top
Touch the up arrow until you find the desired language
Touch the desired language
Touch Save

Customer:

It's easy when you know how!!
Thanks again Freddy

How To Recover Deleted Images From An SD Card?

2013-07-17T07:13:00.001-04:00

Customer -

Can you recover deleted images from the SD card?

Dimmusacio -

Download and install Recuva from here (you only need the free version): Click Here
Here are the steps you would want to use after installing.

When you open it, the program should open a wizard.
Click next in the wizard, then click on pictures.
Click on next again.

On the next screen choose on my media card or iPod.
Click on next again and then it will look for the files.

Unfortunately if it does not find anything it means the pictures are gone.
This can happen if you delete something (even accidentally) and then take another picture or save a changed setting.

English Manual Sony DCR-PC300 NTSC

2013-07-16T07:54:00.003-04:00

Customer -

Can I get an English-language manual for a Sony DCR-PC300 NTSC, please?

Dimmusacio -

Is this the correct camera?

Customer -

That's the camera, but mine says NTSC instead of PAL.
Thanks for your help with my computer problem the other day. It was a tough one, but we were finally able to resolve it.

Dimmusacio -

Glad to hear that, your particular model unfortunately only has a Japanese manual.
The camera I posted is the American version which I think you have since it is NTSC, the model should be PC330 instead of 300.

Here is the manual that should work for you: Click Here
It's possible the camera got mislabeled during production.

Kindle Fire Will Not Turn On

2013-07-15T08:12:00.001-04:00

Customer -

My Kindle Fire will not turn on. I followed the manual instructions and it would not turn on. I charged it and nothing. I used another charger and still nothing. The Kindle Fire is less than a year old. It was a gift. Kindle is frozen.

Dimmusacio -

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that it is important.

It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds, Try this at least 6 times.

The firmware can sometimes get frozen the same way that a computer will occasionally.
If it still will not turn on let me know on this page: Click Here.

Get Rid Of AVG Secure Search

2013-07-14T14:24:00.001-04:00

Customer -

How do I get rid AVG.Secure Search, which Google Chrome uses as my default browser? I want a different browser, preferably IE 9 or even the yucky AOL. AVG doesn't work very well. Or is AVG Chrome's default browser. If so, how do I change the default browser setting on Chromes. I'm a techno-peasant.

Dimmusacio -

AVG secure search is bundled with other programs normally.
Open chrome and click on the 3 lines on the top right corner or the wrench icon.
Then click on settings in the list.

Under on start up choose use new tab page.
Under search click on manage search engines and remove avg.
Then choose Google from the box next to it.

Next download and run the AVG toolbar remover tool here: Click Here
Next we can do the same setting sin internet explorer and change it to be the default.

Press the Windows logo key and R at the same time on your keyboard.
Type inetcpl.cpl and click OK.

Click the Programs tab.
Click the Manage add-ons button.

Select the Search Providers on the left side.
Remove AVG here and then choose Google as the default.

Now go to Google or whichever page you want as the home page in internet explorer.
Right click the “home” icon in upper-right corner of the window.

Select Add or change home page in the menu.
Then, select the Use this web page as your only home page option and confirm your choice.

How to Get Printer Ink Out of Carpet

2012-01-09T11:03:00.001-05:00

If you have printer ink stained on your carpet I bet you know how much of a pain it is to clean. Chances are you have tried everything you can think of to remove it and no cleaner has worked. Well I will tell you exactly how to clean it in this article.

Go to the store and buy a bottle of white vinegar and some sodium bicarbonate. Make sure you have a little time and a cloth ready.
Pour a little vinegar on the stain and then wait about 5 seconds then pour a little of the sodium bicarbonate on the same spot. Do not pour to much as it is going to fizz up.
Take the cloth and Dab at the stain. Do this until most if not all of the vinegar and sodium bicarbonate is soaked up. Then if the stain is still there repeat the process until it is completely removed.
- Make sure you get all the sodium bicarbonate or baking soda off of the carpet
- Dab up as mush as you can so that the carpet does not stay wet
- For a really clean looking carpet shampoo after this process
- Although this works for most carpets check to make sure that your type of fabric will not be damaged by vinegar or baking soda. You do this at your own risk as some carpets can be damaged from this procedure and to find out you will need to ask your local carpet installer. If you are still uncomfortable with attempting to remove the stain in this way the carpet installer should also know a way of removing this stain. However it will most likely be a costly service from the technician of the person you call so call around to make sure you are getting the best price on the removal of the stain.

Kodak ESP 5250 Wireless Printer Offline On a Mac

2012-01-07T08:35:00.001-05:00

Customer-

I have a Kodak ESP 5250 All-in-One wireless printer which I have connected wireless to my MacBookPro laptop. The Kodak Network Configuration printout states that it is connected and the blue wireless light on the printer is on solid,indicating connection. When I attempt to print I am advised that the printer is offline. How do I get it back online?

Dimmusacio-

Make sure the printer is connected to your computer, plugged in, and turned on.
For Mac OS X 10.2.8 or earlier, from the Printer menu in the print dialog choose Edit Printer List. The Printer List window appears.
For Mac OS X 10.3 or later, choose Show Printer List from the View menu. The Printer List window appears.
choose AppleTalk or "LPR Printers using IP"
Enter your IP let it find the printer and click on add.

AppleTalk must be enabled in Network preferences.
If your network uses AppleTalk zones, choose one from a second pop-up menu that appears.
Make sure to avoid potential issues with AppleTalk multi-homing.

Samsung Stratosphere Wont Navigate to Contacts

2012-01-05T08:58:00.000-05:00

CUSTOMER-

I have a Samsung Stratosphere phone and have synced my g-mail contacts to my phone. When trying to use the navigation app (also a Google product) I am given the choice of navigation using my contacts but I receive a message that says I don't have any contacts with addresses. I do have addresses in some of my contacts but the Verizon people tell me that I have to enter the address in by voice (doesn't work very well) or type in each address each time I want to navigate somewhere. I have a hard time believing that Google would not have some way of syncing my g-mail with my navigation app. Can you help me?

Dimmusacio-

Unfortunately this is a bug from the one of the map app updates. Right now the best way to do it is to open maps. Tap on directions and then choose end point. Tap on contacts and your contact list should open. Select your contact and then press navigate. You can also try updating your map app again and see if it works properly after that.

How do I download UK maps for my Garmin nuvi 1450

2012-01-03T10:23:00.007-05:00

CUSTOMER-

How do I download UK maps for my Garmin nuvi 1450 so I can use it in the UK. I currently have Australian maps but need to have UK and Ireland maps asap.

Dimmusacio-

To get map updates for this device go to this page: Click Here
Scroll down and under buy additional maps click on view map updates for this product.
Choose the nuMaps Europe option that is there.
Then follow the steps it gives you on the screen.

Kindle Will Not Accept WiFi Password

2012-01-01T08:22:00.014-05:00

CUSTOMER-

Kindle will not take router password

Dimmusacio-

What model Linksys router is it?
Are you on a computer connected to it now?
Do you know if you use wep, wpa, or wpa2?
Which model kindle is it?

CUSTOMER-

wireless G
yes
wep kindle touch

Dimmusacio-

I need the model number of the router it should be something like wrt54g or e2000. Wireless g is the type.

CUSTOMER-

wrt54g

Dimmusacio-

On the computer you are currently on go to this page: Click Here
Then by default for the username leave it blank and password use admin
Click on wireless and then wireless security.
Your password will show under wireless security.
If you are using WEP you will see a pass phrase and 4 keys.
You should see something next to a key there it will be similar to 0022EEAA00
That is the key you need to enter on the kindle if using WEP.

CUSTOMER-

how do i enter the key in the kindle

Dimmusacio-

Press the Home button, then press the Menu button.
Use the 5-way controller to select "Settings."
Select "View" next to "WiFi Settings" to display a list of detected WiFi networks. You may have to wait a moment as your Kindle detects networks in range.
Choose "connect" next to the WiFi network to which you want to connect. Enter the key when it asks for your password.

Upload iTunes Sound Bites to Samsung GT S5560

2011-12-29T08:22:00.000-05:00

Customer-

I have a GT S5560 Samsung mobile phone. I also have some sound bites in my iTunes on my computer. I would like to upload the sounds to my mobile, so that I can change calls for groups, for family or for professional calls. I don't have any idea how to do this. I would be deeply grateful if you can help me. I have no idea of what I should do, I'm afraid. I'm 60 and haven't got the easy understanding of all this that younger people like yourselves have.

Dimmusacio-

You can not put audio from iTunes into your phone unless it is an iPhone. iTunes is made specifically to work with only apple products. However if you connect your phone to your computer and then click on start and computer (assuming you are using windows) your phone should be listed there. Open it and there should be a music folder. Drag and drop any music files you want on the phone into that folder.

Blackberry Bold Will Not Power Up

2011-12-27T09:41:00.000-05:00

CUSTOMER-

after charging the bold 9930 it powered down during the night - now will not power up shows a red slow flashing light Removed Battery then reinstalled

Dimmusacio-

Does this happen both with and without the charger connected?

CUSTOMER-

Yes this happens with or without the charge plugged in

Dimmusacio-

Ok please try a static discharge. To do that unplug it and remove the battery. Wait 10 minutes and then with the battery still removed hold down the power button for 30 seconds. Insert the battery and try to turn it on.

Sanyo VPC E1090 Lens error 0x0311

2011-12-25T07:11:00.005-05:00

CUSTOMER-

Sanyo VPC E1090 is giving me a Lens error 0x0311, what is my problem

Dimmusacio-

That error message means that the lens is stuck and cannot extend fully. There are small plastic runners in the lens tube and when they get jammed the lens will not rotate and then will not extend. In order to fix this normally the lens needs to be replaced.

Windows 7 Running Slow After Virus Removal

2011-12-23T08:40:00.015-05:00

CUSTOMER-

computer had a virus yesterday and after cleanup is running very slow. we loaded registry mechanic. This fixed a number of errors. We cleaned the disc and ran the latest updated web route application. Still no better.

Dimmusacio-

What version of windows are you using?

CUSTOMER-

windows 7

Dimmusacio-

The first thing I suggest you do is get rid of the registry mechanic. Registry cleaners actually do more harm than good. They can delete one registry entry and render your entire windows installation unusable.

Click start and then on all programs
Then click on accessories and then system tools
Run the disc clean up and then empty the recycle bin on the desktop
Once you have done that go back to system tools again
Now run the disk defragmenter it's going to take a little while

After that un-install any programs you don't need from the control panel in the start menu
Then click start and in the search box type in cmd
Right click on command prompt in the list and click on run as administrator even if you are one.
Type this exactly the way I have it including spaces
CHKDSK /f /r
Then press enter on the keyboard and a message will come up
It will say something about a restart or a reboot
Type in Y and press enter on the keyboard
Then restart the computer and let that finish
It should speed up a decent amount after all of that is done

CUSTOMER-

I tried to run the command and cannot get it to make myself the administrator. When I right click on the command prompt I do not have a selection for administrator.

Dimmusacio-

Instead of doing it that way click on start and then computer.
Right click on the C drive and click on properties.
Then click on the tools tab at the top.
Under error checking click on check now.
Check both check boxes and then click on start.
It will ask you to reschedule for restart choose yes.
Then restart your computer and let the scan run.

FWM575 Will Not Read CD's Properly.

2011-12-21T07:40:00.011-05:00

CUSTOMER-

I have the FWM575/37. I'm trying to play CD's but I can't-it "says" reading disc then says no audio. I know it's old but can you help me to get it working, please?!

Dimmusacio-

This can happen if the lens is dirty or needs to be replaced. Try using a lens cleaner kit any electronics or store like walmart will sell them. Make sure you get the one labeled CD and not DVD and run it on the player. Once it is cleaned test it again and see if the same thing happens. If it does unfortunately the lens is going to need to be replaced. It is the part that reads the disc as it spins inside the machine.

HP 7510 Printer Drivers For Chrome Book

2011-12-19T10:40:00.001-05:00

CUSTOMER-

7510 Printer Questions In Regard To Drivers For Chrome book Already Tried:
Diligently examined HP on-line and hard copy info without result. HP driver download page has no reference to Chrome. Can't find any reference to problem in Chrome help.

Dimmusacio-

You need to use cloud printing in order to do that as well as Hp's eprint. Here are the steps on how to set it up: Click Here Once it is set up you can use CTRL+P on the Chrome book keyboard in order to print.

CUSTOMER-

No, you haven't understood the problem .... I already use Cloud Print and eprint to print from the Chrome book and it works fine. My problem is to transmit a file scanned on the 7510 directly to the Chrome book through the household wireless network. I think the short answer is that I need suitable HP software on the Chrome book (if it exists and I can't find it so far) which would have to be downloaded from the web as the bloody thing has no CD drive.

Dimmusacio-

Thank you for clarifying as you never mentioned anything about scanning or using it over the network in your question. Unfortunately there isn't any software like that for the Chrome book. The closest thing would be to scan on another computer and then email it to yourself and open that email on the Chrome book.

HTC Desire Shuts Down On It's Own

2011-12-17T07:40:00.001-05:00

CUSTOMER-

my HTC desire does a full shut down after about 15 minutes use Already Tried:
soft, - then hard reset cleaned all contacts treatment with antistatic spray

Dimmusacio-

Does it give you an error message at all?
Does the battery indicator say full or empty when this happens?

CUSTOMER-

- tried with battery fully as well as about half charged; - does not seem to make a difference.
- no error message appears; it just shuts down and about a second later turns on the routine with the white page with 'HTC' in the middle; - sometimes it continues the 'turn on' process from here and asks for the 'SIM-card' code; - after getting this it will work normally for about 15 min. for then to arbitrarily again perform a full 'shut down'.

Dimmusacio-

Let's try a hard reset. First backup all your contacts and anything else you need to save from it. Then follow these steps.

Turn the power off. If your HTC Desire is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and release the Power button
You are now presented with a menu that allows for Fast book, Recovery, Clear Storage, and Sim lock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES

Now test it again and see if the same thing happens. If it does and you are using a micro sd card remove the sd card and test it. Sometimes the sd cards get corrupted and will cause this to happen if it works properly without the card you will need to replace the card. Another possibility is that your sim card is failing and needs to be replaced in which case you would need to get a new ones from your provider.

Panasonic NV-GS50 Vista Drivers

2011-12-15T08:25:00.001-05:00

CUSTOMER-

Hi, I have a Panasonic NV-GS50 camcorder and have lost all my installation CD's. I have MS Vista installed. How can I get the necessary CD's to install drivers etc.? I also need the USB cable to install the camcorder to the PC.

Dimmusacio-

You can get a usb or firewire cable from any local electronics store or pc shop. The drivers for this model are already installed in vista. So all you should have to do is connect it to the computer and it will search for the drivers and install them automatically.

I have just opened a gmail account and successfully transferred emails and folders

2011-12-13T10:14:00.001-05:00

CUSTOMER-

I have just opened a gmail account and successfully transferred emails and folders to my new gmail account. Question: how do I now import favorites or bookmarked sites from my old account (Comcast) to my gmail account?

Dimmusacio-

Your favorites and bookmarks should be in your browser and doesn't actually require anything in gmail. If you press CTRL+B on your keyboard the bookmark toolbar should come up and you should see them there.

HP Office jet 6110 Motor Noise and Scanner Error

2011-12-11T11:39:00.001-05:00

Customer-

hp office jet 6110 all in one, inoperable meanwhile making a particular noise of a motor cutting in and out which finally quits saying scanner problem! Can you help me with that please?

Dimmusacio-

What is the exact error including any numbers?
Does the error show on the printer or the computer?
Where on the machine if you are looking at it does the noise sound like it is coming from? (for example left back side)

Customer-

no numbers just scanner malfunction! that is on the the screen on the machine it's self.
the noise comes from the area where the ink cartridges are almost sounds like the cartridges are going back and forth & trying to park!but when I open the machine they are not moving & the noise sounds like it is coming from behind that area. is there any way i can put the printer in a scan mode to be able to get you a code??

Dimmusacio-

Unplug the machine and there are 3 screws above the glass remove them.
There will also be one screw to the right of the glass remove that as well.

Pop off the silver display (the plastic part that tells which each button is.).
Underneath is the button control panel.

There is a locking button on the right side of the button control panel, push it up and move the whole panel over to the left.
Lift that piece up and you are left with (2) tabs (one on each side) that hold the scanner onto the unit, I place a flat screw driver under them and pop up the scanner.

The top of the unit should be loose, I keep all the cables plugged in and carefully turned over the top of the unit.
Clean the under side of the glass and make sure none of the cables are disconnected.
Then reverse these steps to put it back together.

HTC Desire Cannot Access Kindle Books

2011-12-09T10:39:00.000-05:00

CUSTOMER-

I have registered my HTC desire s phone to my amazon.com kindle account but can't access books etc on the phone . Why? downloaded the kindle apps to the phone. Says it's registered but no books etc there.

Dimmusacio-

What happens when you try to open a book on the phone?

CUSTOMER-

Can't open book - only get blank page Phone says no kindle titles in your library

Dimmusacio-

Ok you need to first download the books onto the phone from your archive.
To download items from your Kindle library to Kindle for Android:

Open the Kindle for Android application and select Archive.
Tap on any book to download and begin reading.

You can also send Kindle content remotely to your Kindle for Android application from your PC by following these steps:

Visit the Manage Your Kindle page.
Locate the title you wish to download in your Kindle Library.
Click the Actions button and choose "Deliver to my" from the drop down menu.
A pop up box appears. Select the Kindle for Android app.
A confirmation message appears above the title on the Your Kindle Library page.

If your device is connected to a network, your book will download and appear on the Kindle Home screen the next time you open Kindle for Android.

EDH-960CBA Phone Locked Up

2011-12-07T11:38:00.000-05:00

CUSTOMER-

My phone locked up in the middle of a conversation and is now unresponsive. Help!

Dimmusacio

What model phone is it?

CUSTOMER-

Verizon Samsung

Dimmusacio

What model Samsung?

CUSTOMER-

Where would I find that information?

Dimmusacio

It should be on the box the phone came in. If you don't have that see if it is one of these: Click Here or these: Click Here Check here as well: Click Here

CUSTOMER-

I found it on the bottom of the cradle. EDH-960CBA

Dimmusacio

OK try to turn the phone completely off. If it wont turn off skip that step. Then remove the battery and sim card for 60 seconds. Now hold down the power button for 10 seconds with them still removed. Put the sim back in and then the battery and try it again.

Cannot Open a .wjf File

2011-12-05T09:38:00.008-05:00

CUSTOMER-

cannot open a .wjf file I received a Winzip .wjf file. Winzip does not recognize the file type.

Dimmusacio-

Right click on the file and then click on open with. Choose winzip from the programs in the list and then click on ok.

Installing Canon MX860 On a Mac

2011-12-03T08:07:00.000-05:00

CUSTOMER-

I have the os operating system, installing the canon MX860 fails. Is there something I need to download in order to install this printer unplugged everything and restarted the Mac. The installation says os is not supported and may not complete. It only gets to the drivers, and fails

Dimmusacio-

What version of mac os are you using?

CUSTOMER-

Mac OS X
10.6.8

Dimmusacio-

Go to this page: Click Here
Scroll down and click on drivers and software.
Then click on select os and choose mac os x 10.6.
Under drivers download and install the one that says CUPS and the one that says scanner.
Then under software download and install the one that says MP navigator 2.1 (not 2.1.3).

Epson RX560 Will Not Feed Paper

2011-12-01T09:14:00.023-05:00

CUSTOMER-

Epson rx560. Will not draw paper through. I have checked for paper jam. The mechanism that feeds the paper in seems ok ie the paper is drawn part way in but goes no further. the rollers inside are free and are working ok but not pulling the paper through?

Dimmusacio-

Turn the machine off then unplug it and disconnect the usb cable (if there is one connected if not skip any USB cable steps).
Remove all paper from the machine and then blow out the feed roller and paper tray thoroughly with compressed air three or four times.
Once done plug in back in and insert a single sheet of paper.
Turn the machine on and then connect the usb cable. Then please test the machine and see if the problem is still there.

If it is next remove all the paper from the machine.
Then with a flashlight look very closely at both the paper feed roller, as well as inside the machine around the ink cartridges.
Something as small as a pin stuck in either area could cause this problem.

Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there

CUSTOMER-

Thank you for your detailed answer. I have very poor eyesight and need to follow your instructions tomorrow in daylight and when I have a compressed air source. Please let me know how I can get back to you to let you know how I have got on and if I need to ask you any further questions.

Dimmusacio-

You can get back to me by going to justanswer.com and clicking on my questions.

CUSTOMER-

Dimmusacio I have gone through all the steps that you suggested but the printer is still not working. However I do not think there is a paper jam having now thoroughly cleaned the machine. The problem appears to be on the inlet feed. The paper is pushed forward and then gripped by the white rotating fingers prior to reaching the rollers. The rollers are in good condition and rotate O.K.but the problem seems to be the inlet fingers.
The paper does not feed in on the right hand side, it crumples up. I tried cutting a piece of paper in half longitudinally and feeding it in using the start button on the printer. It feeds through all the way i.e. fingers and rollers O.K. on left hand side. Any ideas?

Dimmusacio-

Manually feed a piece of thick paper through. Something might be caught on the right side behind the feed roller (white cogs). Forcing something thick through it should get anything that is lodged behind it out.

CUSTOMER-

I will try what you suggest when I get some thicker card. I will accept your help so that you will be paid the £28 I owe but hope you will stay with me to resolve the problem, or convince me it is not possible.

Dimmusacio-

That is no problem at all once you try that please let me know the results.

CUSTOMER-

Many thanks Dimmusacio we have lift off. The thick card did the trick.
You ask for any tips that may help in future. I found it difficult to see and clean in the roller section. It proved much easier when I partially removed the (scanner head) albeit still attached by the wire and tape. Only 2 screws.
Thanks again

Dimmusacio-

Thank you very much for that information I will keep it in mind next time someone comes to me with this problem.