Windows Vista Troubleshooting & Support

In News: iYogi Re-Defines Technical Support – BizTech2.com

noreply@blogger.com (Joe Morrison) — Wed, 29 Jul 2009 11:45:00 +0000

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Windows supporter, "Opera" started a boycott campaign

noreply@blogger.com (Joe Morrison) — Wed, 17 Jun 2009 09:11:00 +0000

Supporters of the Windows JCXP.Net "Boycott Opera" campaign began. Opera Software that Microsoft is asking users to participate in the complaints have started a lawsuit against the Antimonopoly Act.

The European Union (EU) that Microsoft was the opportunity to begin a survey of antitrust for European Union, Opera's complaint submitted to the year 2007.

JCXP there is June 12, started a boycott campaign. JCXP managing editor, David Taraso said in a blog, Microsoft of violating anti-trust lawsuit in the Opera and the boycott that led to the decision, he wrote the following.

Today, Opera Software bundled to completely boycott.

Opera action is legitimate in a way that companies can not share, the less popular Windows browsers just trying to push the system. Opera is simply, and not just their share of the browser market, Google's "Chrome" and the Apple "Safari" They are angry about being taken to share.

Then Taraso said June 14 that is described in more detail why the boycott movement to push this blog.

One may want to clarify. I do not have Opera and Opera browsers are not hated (actually, my 2008 year MEINBURAUZA "Opera 9" was). Opera is a long time, and browser vendors in the market brought about a great innovation, I have admired it. However, in the EU's antitrust that Opera is trying to do it, do not agree. I, Opera is that I should take a bigger market share. However, Microsoft decided to push for Windows to advertise their products can not agree with.

Last week, the European Commission (EC), as PC makers remedies "screen voting" has come to consider the introduction. This is the Windows PC users to choose the browser that allows you to start, Microsoft is trying to circumvent the measures that the voting screen, "Internet Explorer 8" Not bundled "Windows 7" to provide the European market announced the plan. Representatives of the Opera, Microsoft's Windows 7 "E" plan to address the concerns they have expressed the view that is not enough.

What do you all think? Opera boycott, Windows bundled with IE in violation of the people to think that a gesture of their own, I think the best way?

Russia launches antitrust case against Microsoft over XP

noreply@blogger.com (Joe Morrison) — Mon, 08 Jun 2009 11:04:00 +0000

Russian antitrust regulators are investigating Microsoft's retirement of Windows XP and could file formal charges as early as next month, according to a government statement on Thursday.

The Federal Antimonopoly Service (FAS) accused Microsoft of abusing its dominant position in the operating system market by pulling Windows XP from retail in June 2008, thus forcing users to buy Vista -- even though demand for the former remained high.

"Analysis of various operating systems show that the transition to the new operating system Windows Vista comes with the continued demand for the previous operating system, Windows XP," said FAS in a Thursday statement (as translated by Google Translate). "Demand of Windows XP is also confirmed by retailers and the number of orders in the field of public procurement."

FAS also charged Microsoft with violating Russian antitrust laws by setting different prices for the same product, a possible reference to the practice where Microsoft lets computer makers factory-downgrade PCs to XP Professional from either Vista Business or Vista Ultimate, the two highest-priced retail editions of that 2007 operating system.

"The case against Microsoft Corp. will be considered July 24, 2009," said FAS.

Microsoft did put an end to retail sales of Windows XP Home and Professional last June, although the former remains available to netbook makers and the latter can be installed as a downgrade from Vista. Microsoft has said it will stop shipping downgrade XP media to OEMs at the end of July, but there have been signs the aging operating system will live on; reports have claimed that a free or discounted upgrade to Windows 7 will be offered to customers who purchase a downgraded-to-XP PC between June 26, 2009, and Jan. 31, 2010.

Microsoft said it has not seen the formal complaint. "Microsoft has not yet received notice of any new investigation," said company spokesman Jack Evans in an e-mail Friday. "However, we will cooperate with any inquiry and remain committed to full compliance with Russian law."

Parts of the FAS explanation for its investigation resemble a lawsuit filed in U.S. federal court by a California woman last February. At the time, Emma Alvarado accused Microsoft of breaking consumer protection laws by barring computer makers from continuing to offer XP on new PCs after Vista's early-2007 launch. Alvarado's case, which is seeking class-action status, is on hold while the courts consider Microsoft's request that it be rolled into other antitrust issues that go as far back as 1998.

Microsoft is also facing antirust action in the European Union, which filed charges against the company in January over its bundling of Internet Explorer (IE) with Windows. The EU's antitrust agency is expected to order Microsoft to change Windows so that it offers users a "ballot screen" where they can choose from a number of browsers, including IE and rivals such as Mozilla's Firefox and Opera Software's Opera.

Late last month, Microsoft canceled a hearing on the charges, saying that senior regulators wouldn't attend because of a scheduling conflict with a major antitrust and competition conference. The hearing was slated to take place this week, starting Wednesday and ending today.

Windows Vista SP2 now available

noreply@blogger.com (Joe Morrison) — Thu, 28 May 2009 11:49:00 +0000

Although most of us are waiting for Microsoft to release Windows 7, the software giant is still hard at work maintaining the current versions of Windows; namely Vista and Server 2008.

Today it has made Service Pack 2 available for download after a fairly lengthy beta period – we first looked SP2 performance back in December last year and we found very little difference between SP1 and the SP2 beta.

Microsoft posted some important ‘things to know’ about the Service Pack last month, where it says to uninstall any beta versions of the Service Pack before installing the RTM version and also noted that if you’ve used ‘vLite’ to customise your Vista install, you may have removed components that prevent SP2 from installing.

There is a workaround, though, which Microsoft has detailed in this entry on its knowledge base.

Another important thing to note is that the beta version of the Service Pack is time limited and will expire on 1st June 2010 – if you have a beta version installed, Microsoft strongly recommends upgrading before that deadline.

Additional Vista SP2 Updates

Besides Blu-ray and Bluetooth support, Vista SP2 also:

* Fixes Wi-Fi issues when Vista awakes from sleep mode.

* Improves performance of Vista desktop sidebar gadget, allowing for RSS feeds to perform better.

* Address overall Vista system performance issues. Microsoft says SP2 repairs nearly 700 nagging Vista bugs and security updates.

* Boosts power management efficiency by 10 percent.

* Gives your computer support for VIA Technologies' new 64-bit CPU

* Lets your system support exFAT, which can handle larger files and can also use UTC timestamps so you can synchronize files across different time zones.

Unified installers for both 32-bit and 64-bit versions of Vista and Server 2008 are available – grab them from the links below if you’re still running Vista.

http://support.microsoft.com/kb/935791

iYogi Awarded Red Herring Top 100 Global Company

noreply@blogger.com (Joe Morrison) — Thu, 29 Jan 2009 13:41:00 +0000

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data back-up, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.

iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

Tuning System Performance in Vista

noreply@blogger.com (Joe Morrison) — Tue, 20 Jan 2009 13:25:00 +0000

If you are facing slow performance by Vista then there are many tasks you can perform on it. These include:

o Quickly remove programs you never use
o Should be in limit how many programs load at startup.
o At same time Running fewer programs
o Turning off visual effects
o Restarting regularly
o Regularly checking for viruses and spyware
o Checking your computer’s speed
o Disable all that services you don’t need

To know about more this please read that article: " http://www.ehow.com/how_4716654_clean-up-disk-errors-xp.html"

An Encounter with Windows 7

noreply@blogger.com (Joe Morrison) — Wed, 14 Jan 2009 13:53:00 +0000

Last night finally i get along with my windows 7 experience, but don’t know why was it only me who has got discouraged or there are some of more there in my followers list, surely there would be..

On a first impression it only seems as if windows 7 is just a vista make over nothing more than that and has just grown somewhat more complex then vista rather then summing up.

Once again Microsoft has moved stuff around in the User Interface. After baffling its loyal users by completely changing the XP User Interface, So it started moving stuff, with the Control Panel taking the brunt of the abuse. Need to add a printer? Welcome to the new “Devices and Printers” applet! Looking for the “System and Maintenance” subgroup? It now has a new name: “System and Security.” And can you guess where the Security subgroup went? No? Then it’s time for some retraining! and ask for some Windows problems

System performance: With the same hardware requirements as vista it seemed as if Microsoft may have something to be patted for as with each of their releases a common history is the hardware requirement needs rises the bar of hardware cost. But sorry to comment something as 7 us as slow as vista, In fact, Windows 7’s performance is virtually identical to that of Vista SP1 on the same hardware. If you were unhappy with Vista’s CPU-hogging, memory-sucking ways, Windows 7 will provide little relief.

So, overall it was not happening but let keep our figures crossed as the shit is just in its Beta.

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

noreply@blogger.com (Joe Morrison) — Fri, 12 Dec 2008 11:56:00 +0000

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems,Computer Support ,Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

Bolster Small Business Services by Delivering Server Support

noreply@blogger.com (Joe Morrison) — Tue, 23 Sep 2008 12:52:00 +0000

NEW YORK, Sept 17, 2008 -- iYogi, a next generation remote technical support company, announced today the expansion of their small business services to include support for Microsoft Windows 2003 Server, enabling business owners to efficiently maintain their network without maintaining an IT department.

With more than 50,000 customers worldwide, iYogi offers support for more than 72 software applications and peripheral devices and offers specific service packages uniquely geared for small businesses, starting at $119.99 per computer/per year.

"There are currently 2.4 million small businesses in the United States that have server-based LANs," said Merle Sandler, research manager in the SMB program at IDC. "Solving networking -- related problems can be an area of concern for small businesses, which often lack adequate IT resources."

Windows Server 2003 is a multipurpose operating system capable of handling a diverse set of server roles. iYogi provides the following features and support options:

Active Directory

Group Policies

Rights Management

Network set-up

File and print server

Internet based services

Virtual Private Network

Rights Management Services

Terminal server

Remote Access Services

Customers can select from the following pricing plans, paying a flat rate per incident or purchasing an annual subscription.

Single Incident $ 180
One Year, Unlimited Access To Technical Support $ 1999.99

"iYogi leverages India's 20 years of experience in providing excellent technical support to customers across the globe," said President of iYogi, Vishal Dhar.

"We have expanded our personal off shoring model to deliver an incredible experience at a revolutionary price. Our support services for Microsoft Windows 2003 Server are provided by Microsoft Certified professionals with years of experience supporting Microsoft's products. They have a passion for helping small business and enterprise customers develop the potential of their technology investments."

iYogi's Remote Service for Windows 2003 Server along with all of iYogi's services is available to customers in the United States, Canada and United Kingdom. With a resolution rate of 86% and customer satisfaction rating of 93%, iYogi provides customers with an inexpensive and consistent option for their technical support needs.

ABOUT iYOGI

Headquartered in Gurgaon, India with offices in New York, NY, iYogi provides personalized computer support for small business and home office users. iYogi offers 24/7 phone and online assistance for technologies we use every day and supports products from a wide range of vendors. Utilizing proprietary technology, iMantra, and a superior Microsoft certified team, iYogi delivers higher resolution benchmarks and service levels than competing services. For more information and a detailed list of supported technologies.
Visit us at : www.iyogibusiness.com

Contact Details:
Company Name : iYogi Technical Services Pvt Ltd
Address : iYogi Inc.
12, Desbrosses Street, 3rd Floor
New York, NY 10013
Toll Free No. : 1-800-237-3901
Work Number : 1-212-229-0901
Fax Number : 1-888-867-2715
E-Mail : awadhesh.singh@iyogi.net

iYogi Announces Launch of Monitoring and Performance Tool For SMBs.

noreply@blogger.com (Joe Morrison) — Wed, 27 Aug 2008 13:36:00 +0000

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tools for small businesses. The new product offers integrated technology solutions to surmount the users’ unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and mana ge their set of servers – 24x7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT support and infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small business with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Rights Management Services for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners

noreply@blogger.com (Joe Morrison) — Fri, 25 Jul 2008 21:48:00 +0000

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners
iYogi, a Direct-to-Consumer and Small Business Technical Support Provider, Paves the Way for Personal Offshoring to Become India’s Next Success Story

New York, 24 July, 2008: Personal Offshoring, which is driving the next wave of India’s outsourcing success story, got a huge boost today when iYogi - a remote technical support

provider from India - raised $ 9.5 million in Series B financing from SAP Ventures, a division of SAP AG, Canaan Partners and SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank.

iYogi (www.iyogi.net) delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices.

“Personal Offshoring has created new investment opportunities in India with incredible growth potential,” said Doug Higgins, partner at SAP Ventures. “It is very exciting to see companies like iYogi challenging the traditional enterprise-focused offshore-service delivery model by creating a consumer-focused, direct-to-customer personal offshore model. iYogi is one of the fastest-growing companies in this market segment, and we look forward to working with them to create India’s next success story.”

“Our focus on the customer experience has helped us achieve a 93 percent satisfaction rate across more than 50,000 customers,” said Uday Challu, CEO of iYogi. “We are delighted to have the support of three terrific investors as we increase our market share and continue to provide the best technical support experience possible for our customers.”

iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization.

“As consumer technologies grow in sophistication, consumers will be seeking the kind of home IT support services – including remote services offered by companies such as iYogi – to help them solve their most complex problems,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “In primary research, we found more than one-third of consumers are willing to pay for competent and professional remote support services, and 60% express a strong interest in software solutions – what we refer to as ‘PC Dashboards’ – that automate many basic PC performance enhancement and troubleshooting features, solving many PC-related problems before they even are noticed by end-users.”

iYogi had previously raised $3.1 million in Series A financing from Canaan Partners and SVB in April of last year. “iYogi is one of the most promising investments for Canaan Partners,” said Alok Mittal, managing director of India at Canaan Partners. “Third-party, vendor-independent technical support is an exciting new service category, witnessing explosive growth. Customers are looking beyond the traditional vendor-provided support to remote channels for better problem resolution, faster service, and greater overall satisfaction. iYogi has created an incredible value proposition and price offering for its customers that is hard to beat.”

”Several next generation outsourcing companies from India are delivering a range of personal offshoring services for individuals and small businesses in the U.S. including online tutoring, tax preparation, remote executive assistance and research services,” said Suresh Shanmugham, managing director of SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank. “iYogi has leveraged the technical skills available in India along with process expertise to scale as a global technical support provider for millions faced with increasingly complex technology”.

About SAP Ventures
SAP Ventures invests in innovative and disruptive software and services companies globally. We pursue opportunities across all stages for outstanding financial return. Our goal is to bring substantial benefit to all parties by facilitating interaction between portfolio companies and SAP and its ecosystem of customers and partners. SAP Ventures has a successful track record of building industry-leading companies by partnering with outstanding entrepreneurs and top-tier venture capital firms since 1996. For more information, visit www.sapventures.com.

About Canaan Partners

Canaan Partners is a global venture capital firm specializing in early-stage information technology and life sciences companies. Founded in 1987, Canaan Partners has $2.4 billion capital under management and has invested in more than 240 companies, completed 63 mergers and acquisitions, and brought over 50 companies public. The firm catalyzes the development of innovative mobile, Internet, CleanTech, networking, semiconductor, enterprise software and services, biotechnology and medical technologies to build next-generation market leaders. Canaan was an early investor in Acme Packet (APKT), Aperto Networks, BharatMatrimony.com, Blurb, DoubleClick (DCLK), ID Analytics, Match.com and SuccessFactors, along with dozens of other market-leading companies. Canaan is headquartered in Menlo Park, California and also has offices in Connecticut, India and Israel. For more information visit: www.canaan.com.

SVB India Capital Partners Fund and Silicon Valley Bank

SVB India Capital Partners Fund is a $54 million equity fund that is focused on Indian companies and co-invests across industries and stages with top-tier venture capital firms. Silicon Valley Bank is the premier commercial bank for emerging, growth and mature companies in the technology, life science, private equity and premium wine industries. Founded in 1983 and headquartered in Santa Clara, Calif., the company serves clients around the world through 27 U.S. offices and five international operations. Silicon Valley Bank is a member of global financial services firm SVB Financial Group, with SVB Analytics, SVB Capital, SVB Global and SVB Private Client Services. More information on the company can be found at www.svb.com.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support for $119.99 per year, iYogi now boasts more than 50,000 customers. The company employs 450 professionals servicing customers in the U.S., U.K., Canada fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

The information contained herein is subject to change without notice. iYogi shall not be liable for technical or editorial errors or omissions contained herein.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Contact:

Company Name:
iYogi Technical Services Pvt Ltd

Address:
iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no: 1-800-237-3901
Work Number: 1-212-229-0901
F ax Number: 1-888-867-2715

Manage system services.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 07:02:00 +0000

To open

Run as a plug-in for the Microsoft Management Console.

Command Prompt -> services

Description

This plug-in to the Microsoft Management Console displays system services and lets you start and stop services, control whether they run at startup, and customize how they run.

Collect and display information about your computer.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 07:01:00 +0000

To open

Start -> All Programs -> Accessories -> System Tools -> System Information

Command Prompt -> msinfo32

Description

Microsoft System Information is a reporting tool used to view information about hardware, system resources used by that hardware, software drivers, and Internet Explorer settings. Information is arranged in a familiar Explorer-like tree. Expand or collapse branches with the little plus (+) and minus (-) signs, and click any category to view the corresponding information in the righthand pane.

Track and review system performance.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 07:00:00 +0000

To open

Run as a plug-in for the Microsoft Management Console.

Command Prompt -> perfmon

Description

This plug-in to the Microsoft Management Console tracks system performance and shows a history of application, Windows, hardware, and miscellaneous failures, as well as software installations and uninstallations. Go to any day for details for the failures, installations, and uninstallations for that day. The graph displays the overall reliability over time, so you can see whether your computer is becoming less reliable as it ages.

Speeds up computer performance by storing commonly used files in a flash device.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:49:00 +0000

Description

ReadyBoost, new to Windows Vista, uses a flash memory device (USB stick, SD card, etc.) to prefetch and store commonly used files, and essentially treats the device as a way to augment RAM. It's an inexpensive and easy way to speed up Windows Vista performance.

ReadyBoost speeds up Windows Vista performance in several ways. It increases the size of the prefetch cache, and it frees up RAM that would otherwise be used by prefetch. Depending on your system configuration, you may see a dramatic speed improvement.

To use ReadyBoost, connect a flash drive to your PC. Windows Vista will recognize the device, and then it will ask whether to use it to speed up your PC with ReadyBoost or use it as a normal drive. Select "Speed up my system" and ReadyBoost goes into action, without further intervention required on your part.

Automatically solve problems with your computer and Windows Vista.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:49:00 +0000

To open

Control Panel -> [System and Maintenance] -> Problem Reports and Solutions

Description

One of the best new troubleshooting features in Windows Vista is its capability to automatically detect problems with your computer and offer automated fixes for them. The Control Panel's Problem Reports and Solutions applet is the place to go to find and launch these solutions.

The applet displays any solutions to install, as well as information about problems that do not yet have solutions, are not serious enough to require solutions, or will have solutions. Click any to launch a wizard that walks you through the steps to fix the problem.

Controls the balance between using advanced Windows Vista visual features and performance.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:47:00 +0000

To open

Control Panel -> [System and Maintenance] -> System -> Advanced System Settings -> Advanced, click Settings under Performance

Description

Windows Vista contains a great deal of "eye candy" that makes using the operating system a far more visually pleasing experience. But on some systems, these visual effects can slow a system down. Use Performance Options to balance visual effects against performance.

Rate your computer's capability to run Windows Vista.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:45:00 +0000

To open

Control Panel -> System and Maintenance -> Performance Information and Tools

Description

This screen rates your PC according to how well it runs Windows, using what it calls a Windows Experience Index. It rates the processor, RAM, graphics subsystem, gaming graphics subsystem, and primary hard disk on a scale of one to five. The higher the number, the better the performance. The lowest rating of any of those is called the system's Base Score.

Read system logs and view other system events.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:44:00 +0000

To open

Run as a plug-in for the Microsoft Management Console.

Command Prompt -> eventvwr

Description

A plug-in to the Microsoft Management Console, the Event Viewer provides an easy way to read system logs and view other system events.

Prepare and partition a hard disk.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:35:00 +0000

Coming up with a new hard disk and getting it done is a common thing every individual comes along in his computer experience phase and when there is some thing as such one should always be aware of the details needed for a fresh hard disk installation. Here it is for you how to go for it...

To open

Command Prompt -> diskpart

Description

DiskPart is a full-featured program used to prepare hard disks and, optionally, divide them into two or more partitions. It's a command-line program and has no interface to speak of. When you start DiskPart, you'll see a simple prompt: DISKPART>. Type help and press Enter to view a list of all the available commands.

Reorganize the files on a disk to optimize disk performance and reliability.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:33:00 +0000

Reorganize the files on a disk to optimize disk performance and reliability.

To open

Control Panel -> [System and Maintenance] -> Defragment your hard drive

Command Prompt -> dfrgui

Description

As you create files on your hard disk, they become defragmented so that a single file is stored in several different noncontiguous locations. As more files become fragmented, the reliability and performance of the hard drive diminish. Disk Defragmenter reorganizes the files and folders on a drive so that the files are stored contiguously, and the free space is contiguous as well.

Reclaim disk space by removing unwanted files from your hard drive

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:31:00 +0000

Reclaim disk space by removing unwanted files from your hard drive

To open

Start -> All Programs -> Accessories -> System Tools -> Disk Cleanup

Control Panel [System and Maintenance] Free up disk space

Command Prompt -> cleanmgr

Description

Disk Cleanup summarizes the disk space used by several predefined types of files, such as Temporary Internet Files and items in the Recycle Bin. If you have more than one hard drive, Disk Cleanup prompts you to choose one. It also asks whether you want to clean up only your files, or files from all users on the computer (you'll need Administrator rights to do the latter).

Perform computer management tasks and run tools such as the Task Scheduler.

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:29:00 +0000

Computer management tasks and run tools such as the Task Scheduler.

To open

Run as a plug-in for the Microsoft Management Console.

Command Prompt -> compmgmt

Description

This plug-in to the Microsoft Management Console lets you perform a variety of computer management tasks, including monitoring performance and reliability. It also provides a way to run tools such as the Task Scheduler.

Back up your computer

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:25:00 +0000

Back up (copy) files from your hard drive to a CD drive, DVD drive, removable storage device, or another PC or drive on a network for the purpose of safeguarding or archiving your data, or for saving your computer configuration so that you can restore it in the event of a crash.

To open

Control Panel -> Back up your computer

Control Panel -> System and Maintenance -> Backup and Restore Center

Description

The Backup and Restore Center, new in Windows Vista, offers tools for backing up data as well as creating a restore "image" of your computer, which can be used to re-create the state of your PCincluding the operating system, applications, and settingsin the event of a hardware failure. It fixes a variety of shortcomings in the backup program built into Windows XP, such as not being able to back up across a network. On the other hand, it's less flexible than the XP backup program because it doesn't allow you to customize it to a great extent. You can't, for example, choose specific folders, or files from specific folders, to be backed up. Instead, you have to back up all files of a particular file type, such as documents.

Vista Hacks explained to a extent one by one

noreply@blogger.com (Joe Morrison) — Tue, 10 Jun 2008 06:15:00 +0000

Hi friend's Vista has always been in the talk when i say that what i meant was right that you guessed all about the issues concerned with vista are so much and still counting that you can not miss the talk all about it from the day it has been manufactured on our desktop's and replaced Windows XP. But then we can not keep on murmuring or whispering's on that.. Lets rather have a look on some of the performance hacks we can go along and explore it to a pleasure extent

Back up your computer

Perform computer management tasks and run tools such as the Task Scheduler.

Reclaim disk space by removing unwanted files from your hard drive.

Reorganize the files on a disk to optimize disk performance and reliability.

Prepare and partition a hard disk.

Read system logs and view other system events.

Rate your computer's capability to run Windows Vista.

Controls the balance between using advanced Windows Vista visual features and performance.

Automatically solve problems with your computer and Windows Vista.

Speeds up computer performance by storing commonly used files in a flash device.

Track and review system performance.

Collect and display information about your computer.

Manage system services.