NHAIS Notes

ILL notes icon

2026-10-19T13:35:51.634-04:00

In the past week we've seen notes icons in the NHAIS ILL System disappear and reappear. This behavior has been observed mostly in the Will Supply/In Process status list but may occur elsewhere, too. It's been reported to Auto-Graphics, which is looking into it.

In one case, a library reported getting an error message after clicking on Acknowledge Notes for a request in Shipped status. Being unable to see the note, Undo Shipped was used to change the status back to Pending, which made the note accessible again.

2025 Library Statistics -- correction made

2026-10-15T10:55:23.460-04:00

Yesterday I discovered an error on the Services tab of the 2025 Complete Library Statistics Excel document posted to the NHSL website. Somehow, I managed to leave out an entire column of data when calculating the Grand Total – All Program Attendance (found in column AS of the Services tab). The result was that everyone’s program attendee numbers were falling short. ☹

I’ve fixed this error and the corrected file has been uploaded to the NHSL site, replacing the incorrect version. It’s available on the Library Statistics page (https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics). If you’ve saved a local copy of the original file for yourself, please download this updated version and use it instead.

I deeply apologize for any inconvenience or confusion the data omission may have caused. Please let me know if you have any questions.

Sincerely,

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

Speed improvement in ILL update Tue 10/13 10pm

2026-10-13T09:38:14.126-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Oct. 13) to update software. Auto-Graphics reports this enhancement:

"We are continuing to work on improving how quickly staff pages load ILL requests. This release includes speed improvements to the Request Manager status lists and to Search by Request Number, which should be most noticeable for libraries with a large number of requests. There is no change to how these pages look or work."

No LR, CD vans Mon 10/12

2026-10-12T09:50:36.273-04:00

Today is Monday, October 12, and the Lakes Region (LR) van route has been cancelled.

Libraries on this route:

Tilton
Franklin
Bristol
Meredith
Moultonborough
Wolfeboro
Gilford
Laconia
Belmont
Concord Public

[Also] today’s Capital ILL route has been cancelled due to illness.

Libraries affected:

Boscawen
Canterbury
Loudon
Chichester
Epsom
Pembroke
Allenstown
Hooksett
Bow
Dunbarton
NHTI

Thank you,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

Columbus Day van service

2026-10-06T14:16:42.633-04:00

Hi Everyone,

I want to let you know that the New Hampshire State Library will be open and vans will be running on Monday, October 12, 2026, Indigenous Peoples’ Day/Columbus Day.

If your library normally receives ILL delivery on Monday but is planning to be closed, please let us know.

You can either respond to my email or call the Circulation desk at 603-271-2616.

Thank you!

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

ILL fixes and enhancements Tue 9/29 10pm

2026-09-29T13:08:11.082-04:00

The NHAIS ILL System will be offline briefly tonight (Tuesday, Sept. 29) to install program updates, starting at 10 o'clock.

-The “Your Request is being processed - please wait” pop-up will now close automatically after actions such as request status updates. The issue of the pop-up lingering was seen only in some versions of the Chrome browser.

-The Searches with Zero Results report is being removed from statistics reports because it isn’t working.

-The NHAIS ILL System will now be able to match a request to a lender using an alternate identifier from that lender's own catalog record. This won't change how you use the program but it should help more requests match correctly, particularly for lenders whose records do not include a system control number in field 001. The one place you might notice this is when viewing the lender list in the full request record. For each potential lender, you'll see the location code, days to respond (always "3"), local call number if present, and--currently--control number from field 001 if present:

NHHRCR, 3, 973.82 CLAVIN, in00024492847
NHHSVK, 3, 973.82 CLA,
NHHSFC, 3, 973.82 CLA, 2094159

After tonight's update, you may see other numbers if there's no 001 in the lender's record, with the type noted in parentheses:

NHHRCR, 3, 973.82 CLAVIN, in00024492847
NHHSVK, 3, 973.82 CLA, 9781250374509 (ISBN)
NHHSFC, 3, 973.82 CLA, 2094159

In the absence of field 001, the program will use the first of the following: ISBN (020), ISSN (022), OCLC number (035), UPC (024), or Publisher Number (028). If the lender's record has none of these, the program will use the identifier from the record used to create the request.

No SE-C van Tue 9/29

2026-09-29T10:07:11.232-04:00

Today’s SE-C ILL van route is cancelled [Tuesday, Sept. 29]. The affected libraries are as follows:

Manchester
Deerfield
Nottingham
Epping
Newmarket
Stratham
Greenland
Hampton
Hampton Falls
Seabrook
Kensington
East Kingston
Exeter

Thank you for understanding.

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE, LR vans Fri 9/25

2026-09-25T11:37:16.871-04:00

Today’s SE van route [Friday, Sept. 25] is cancelled due to illness. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Lee
Durham
Newmarket
Portsmouth
Rye
North Hampton

[Also] today’s Lakes Region (LR) van route has been cancelled. Affected libraries are as follows:

Hill
Bristol
Meredith
Center Harbor
Moultonborough
Wolfeboro
Alton
Gilford
Laconia
Sanbornton

Thank you for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

Slowness in NHAIS ILL System Mon 9/21

2026-09-21T14:01:33.426-04:00

Monday, Sept. 21, 2 p.m.: Users have noted slowness in the NHAIS ILL System today. Auto-Graphics support has been informed of this.

SE-A route truncated Thu 9/17

2026-09-17T09:45:16.695-04:00

We’ve had to shorten today’s SE-A ILL van route [Thursday, Sept. 17] due to driver availability. The libraries on this route that WILL be getting ILL bin delivery are as follows:

Stratham
Hampton
Seabrook
Exeter

Thank you for your understanding.

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE-B van Thu 9/17

2026-09-17T09:24:38.711-04:00

Today’s SE-B van route [Thursday, Sept. 17] is cancelled. Affected libraries are as follows:

Auburn
Windham
Pelham
Salem
Derry
Londonderry
Hudson
Nashua
Milford
Amherst
Merrimack
Bedford
Manchester

Thanks once again for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE van Wed 9/16

2026-09-16T09:35:14.075-04:00

Today’s SE van route [Wednesday, Sept. 16] has been cancelled. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Madbury
Lee
Durham
Portsmouth
New Castle
Rye
North Hampton

Thank you for your understanding,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

2025 library statistics are LIVE!

2026-09-16T08:08:54.592-04:00

The 2025 Public Library Survey statistics have been posted to the NHSL website! You can find them on this page (scroll down about halfway):

https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics

Please let me know if you have any questions.

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

Brief ILL outage Tue 9/15 10pm

2026-09-15T13:00:00.000-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Sept. 15). Software will be updated but no user-facing functions will change.

No SE-C van Tue 9/15

2026-09-15T10:26:08.566-04:00

Today’s SE-C ILL Van Route [Tuesday, Sept. 15] is cancelled. The affected libraries are as follows:

Deerfield
Nottingham
Epping
Newmarket
Stratham
Greenland
Hampton
Hampton Falls
Seabrook
Kensington
East Kingston
Exeter

Thank you for your patience and understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

Squeezed-together titles now unsqueezed

2026-09-09T08:29:24.915-04:00

The issue with squeezed-together titles appearing in the "type-ahead" suggestions when entering search terms in the NHAIS ILL System last week has been fixed.

MARCit webinar Thu 9/17 10am

2026-09-03T12:01:37.010-04:00

This summer NHAIS introduced a new source of free MARC records for catalogers. Details on how to find and download records in MARCit can be found in a July 1 NHAIS Notes post. This month we're offering a live webinar showing MARCit in action and allowing you to ask questions about this cataloging resource. Debbie Hensler from Auto-Graphics will be hosting the session on Thursday, Sept. 17, at 10 a.m. This session is free, but you will need to register to get the Zoom link.

SW Combination Route tomorrow (Fri 9/4)

2026-09-03T11:04:25.393-04:00

Due to ongoing staffing shortages, today’s SW route and tomorrow’s SW-A route have been combined, modified, and shortened into one Friday route.

The libraries on these routes who WILL RECEIVE deliveries tomorrow, Friday, September 4, are as follows:

New London
Newport
Washington
Charlestown
Keene
Marlborough
Dublin
Mont Vernon
Weare

We can’t add additional stops. Thank you for your understanding.

Sincerely,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library

Squeezed-together titles

2026-09-03T10:13:22.414-04:00

As you enter information into the search box of the NHAIS ILL System, suggestions appear below the box. You may select one of the suggestions to complete your entry. The suggestions are drawn from the indexes for the system's union catalog, the NHU-PAC. This week we're seeing words of titles getting squeezed together in those "type-ahead" suggestions..

The more you type, the more words get "smushed" together. Auto-Graphics is aware of this and looking into fixing it. It doesn't affect performance: choosing one of the squeezed-together titles will give the same results as if un-smushed.

Brief ILL outage Tue 9/1 10pm

2026-09-01T13:23:30.189-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Sept. 1) for software updates. Tonight's changes affect only behind-the-scenes functions.

No SE-A van Tue 9/1

2026-09-01T09:52:40.960-04:00

Today’s SE-A ILL van delivery route [Tuesday, Sept. 1] has been cancelled. The affected libraries are as follows:

Candia
Chester
Sandown
Danville
Hampstead
Atkinson
Plaistow
Newton
Kingston
Brentwood
Fremont
Raymond

Apologies for the inconvenience and thank you for understanding.

Best,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

2025 Public Library Survey Data

2026-08-27T09:09:26.696-04:00

Our state’s Public Library Survey data has been certified (hurray!). Now, I will create the Excel spreadsheets to post to the NHSL website for you all to enjoy. I’ll need some time to get that done, but I’m planning to have the worksheets finished and posted before September is over.

As a reminder, Library Statistics are available on this page on the NHSL’s website:
https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics
(scroll down the page about halfway).

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No Thurs SW van 8/20, Combined Thurs SW & Fri SW-A Route 8/21

2026-08-20T13:26:13.328-04:00

Due to ongoing staffing shortages, today’s SW route and tomorrow’s SW-A route have been combined, modified, and shortened into one Friday route.

The libraries on these routes who WILL RECEIVE deliveries tomorrow, Friday, August 21, are as follows:

New London
Newport
Washington
Charlestown
Keene
Marlborough
Dublin
Mont Vernon
Weare

We can’t add additional stops. Thank you for your understanding.

Sincerely,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources

Brief ILL outage Tue 8/18 10pm

2026-08-18T11:55:00.000-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Aug. 18) to update software.

For requests marked for deletion, the Borrower Requests and Lender Requests lists will now show a trashcan icon next to the title.

This will allow staff to see at a glance from these pages if a request is marked for deletion without needing to open the full request record and look for a note that says "Request Number 110562 has been scheduled for deletion."

Requests marked for deletion will still need to wait for overnight processing in the system before they disappear. Actually, deleted requests are archived and invisible to users while still being counted in statistics reports.

No Thu SE-A van 8/6, combined Thu SW and Fri SW-A route 8/7

2026-08-06T09:27:53.391-04:00

Today’s SE-A ILL delivery route [Thursday, Aug. 6] is cancelled. The affected libraries are:

Nottingham
Stratham
Greenland
Hampton
Seabrook
Exeter
Brentwood
Fremont
Kingston
East Kingston
Atkinson
Hampstead

Due to ongoing staffing shortages, today’s SW route [Thursday, Aug. 6] and tomorrow’s SW-A route [Friday, Aug. 7] have been combined, modified, and shortened into one Friday route.

The libraries on these routes who WILL RECEIVE deliveries tomorrow, Friday, August 7, are as follows:

New London
Newport
Washington
Charlestown
Keene
Marlborough
Dublin
Mont Vernon
Weare

We aren’t able to add additional stops. Thank you for your understanding.

Sincerely,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library