NHAIS Notes

No SE, LR vans Fri 9/25

2026-09-25T11:37:16.871-04:00

Today’s SE van route [Friday, Sept. 25] is cancelled due to illness. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Lee
Durham
Newmarket
Portsmouth
Rye
North Hampton

[Also] today’s Lakes Region (LR) van route has been cancelled. Affected libraries are as follows:

Hill
Bristol
Meredith
Center Harbor
Moultonborough
Wolfeboro
Alton
Gilford
Laconia
Sanbornton

Thank you for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

Slowness in NHAIS ILL System Mon 9/21

2026-09-21T14:01:33.426-04:00

Monday, Sept. 21, 2 p.m.: Users have noted slowness in the NHAIS ILL System today. Auto-Graphics support has been informed of this.

SE-A route truncated Thu 9/17

2026-09-17T09:45:16.695-04:00

We’ve had to shorten today’s SE-A ILL van route [Thursday, Sept. 17] due to driver availability. The libraries on this route that WILL be getting ILL bin delivery are as follows:

Stratham
Hampton
Seabrook
Exeter

Thank you for your understanding.

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE-B van Thu 9/17

2026-09-17T09:24:38.711-04:00

Today’s SE-B van route [Thursday, Sept. 17] is cancelled. Affected libraries are as follows:

Auburn
Windham
Pelham
Salem
Derry
Londonderry
Hudson
Nashua
Milford
Amherst
Merrimack
Bedford
Manchester

Thanks once again for your understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No SE van Wed 9/16

2026-09-16T09:35:14.075-04:00

Today’s SE van route [Wednesday, Sept. 16] has been cancelled. The affected libraries are as follows:

Northwood
Center Strafford
Barrington
Rochester
Somersworth
Dover
Madbury
Lee
Durham
Portsmouth
New Castle
Rye
North Hampton

Thank you for your understanding,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

2025 library statistics are LIVE!

2026-09-16T08:08:54.592-04:00

The 2025 Public Library Survey statistics have been posted to the NHSL website! You can find them on this page (scroll down about halfway):

https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics

Please let me know if you have any questions.

Sincerely,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov

Brief ILL outage Tue 9/15 10pm

2026-09-15T13:00:00.000-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Sept. 15). Software will be updated but no user-facing functions will change.

No SE-C van Tue 9/15

2026-09-15T10:26:08.566-04:00

Today’s SE-C ILL Van Route [Tuesday, Sept. 15] is cancelled. The affected libraries are as follows:

Deerfield
Nottingham
Epping
Newmarket
Stratham
Greenland
Hampton
Hampton Falls
Seabrook
Kensington
East Kingston
Exeter

Thank you for your patience and understanding.

Regards,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

Squeezed-together titles now unsqueezed

2026-09-09T08:29:24.915-04:00

The issue with squeezed-together titles appearing in the "type-ahead" suggestions when entering search terms in the NHAIS ILL System last week has been fixed.

MARCit webinar Thu 9/17 10am

2026-09-03T12:01:37.010-04:00

This summer NHAIS introduced a new source of free MARC records for catalogers. Details on how to find and download records in MARCit can be found in a July 1 NHAIS Notes post. This month we're offering a live webinar showing MARCit in action and allowing you to ask questions about this cataloging resource. Debbie Hensler from Auto-Graphics will be hosting the session on Thursday, Sept. 17, at 10 a.m. This session is free, but you will need to register to get the Zoom link.

SW Combination Route tomorrow (Fri 9/4)

2026-09-03T11:04:25.393-04:00

Due to ongoing staffing shortages, today’s SW route and tomorrow’s SW-A route have been combined, modified, and shortened into one Friday route.

The libraries on these routes who WILL RECEIVE deliveries tomorrow, Friday, September 4, are as follows:

New London
Newport
Washington
Charlestown
Keene
Marlborough
Dublin
Mont Vernon
Weare

We can’t add additional stops. Thank you for your understanding.

Sincerely,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library

Squeezed-together titles

2026-09-03T10:13:22.414-04:00

As you enter information into the search box of the NHAIS ILL System, suggestions appear below the box. You may select one of the suggestions to complete your entry. The suggestions are drawn from the indexes for the system's union catalog, the NHU-PAC. This week we're seeing words of titles getting squeezed together in those "type-ahead" suggestions..

The more you type, the more words get "smushed" together. Auto-Graphics is aware of this and looking into fixing it. It doesn't affect performance: choosing one of the squeezed-together titles will give the same results as if un-smushed.

Brief ILL outage Tue 9/1 10pm

2026-09-01T13:23:30.189-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Sept. 1) for software updates. Tonight's changes affect only behind-the-scenes functions.

No SE-A van Tue 9/1

2026-09-01T09:52:40.960-04:00

Today’s SE-A ILL van delivery route [Tuesday, Sept. 1] has been cancelled. The affected libraries are as follows:

Candia
Chester
Sandown
Danville
Hampstead
Atkinson
Plaistow
Newton
Kingston
Brentwood
Fremont
Raymond

Apologies for the inconvenience and thank you for understanding.

Best,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

2025 Public Library Survey Data

2026-08-27T09:09:26.696-04:00

Our state’s Public Library Survey data has been certified (hurray!). Now, I will create the Excel spreadsheets to post to the NHSL website for you all to enjoy. I’ll need some time to get that done, but I’m planning to have the worksheets finished and posted before September is over.

As a reminder, Library Statistics are available on this page on the NHSL’s website:
https://www.nhsl.dncr.nh.gov/librarians-library-staff/library-statistics
(scroll down the page about halfway).

Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

No Thurs SW van 8/20, Combined Thurs SW & Fri SW-A Route 8/21

2026-08-20T13:26:13.328-04:00

Due to ongoing staffing shortages, today’s SW route and tomorrow’s SW-A route have been combined, modified, and shortened into one Friday route.

The libraries on these routes who WILL RECEIVE deliveries tomorrow, Friday, August 21, are as follows:

New London
Newport
Washington
Charlestown
Keene
Marlborough
Dublin
Mont Vernon
Weare

We can’t add additional stops. Thank you for your understanding.

Sincerely,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources

Brief ILL outage Tue 8/18 10pm

2026-08-18T11:55:00.000-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Aug. 18) to update software.

For requests marked for deletion, the Borrower Requests and Lender Requests lists will now show a trashcan icon next to the title.

This will allow staff to see at a glance from these pages if a request is marked for deletion without needing to open the full request record and look for a note that says "Request Number 110562 has been scheduled for deletion."

Requests marked for deletion will still need to wait for overnight processing in the system before they disappear. Actually, deleted requests are archived and invisible to users while still being counted in statistics reports.

No Thu SE-A van 8/6, combined Thu SW and Fri SW-A route 8/7

2026-08-06T09:27:53.391-04:00

Today’s SE-A ILL delivery route [Thursday, Aug. 6] is cancelled. The affected libraries are:

Nottingham
Stratham
Greenland
Hampton
Seabrook
Exeter
Brentwood
Fremont
Kingston
East Kingston
Atkinson
Hampstead

Due to ongoing staffing shortages, today’s SW route [Thursday, Aug. 6] and tomorrow’s SW-A route [Friday, Aug. 7] have been combined, modified, and shortened into one Friday route.

The libraries on these routes who WILL RECEIVE deliveries tomorrow, Friday, August 7, are as follows:

New London
Newport
Washington
Charlestown
Keene
Marlborough
Dublin
Mont Vernon
Weare

We aren’t able to add additional stops. Thank you for your understanding.

Sincerely,
Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library

NHAIS ILL System issues Wed 8/5 update

2026-08-05T09:40:31.110-04:00

Wednesday, Aug. 5, 9:40 a.m.: In the past hour, the NHAIS ILL System appears to be functioning normally with testing on Chrome, Firefox, and Edge. Auto-Graphics is still looking into what happened earlier this morning.

NHAIS ILL System issues Wed 8/5

2026-08-05T07:55:46.551-04:00

Wednesday, Aug. 5, 7:55 a.m.: The NHAIS ILL System is not having a very good morning. Pages aren't loading properly. "Unable to perform search" and "Unable to load Full Record" messages are common and logging in may be impossible. The issues are being reported to Auto-Graphics.

Headings on shipping labels

2026-08-04T13:00:00.000-04:00

The NHAIS ILL System will be offline briefly tonight (Tuesday, August 4) starting at 10 o'clock. One fix is part of this software update: on system-generated shipping labels, the DELIVERY and RETURN headings were in a smaller font size after a recent release.

Shipping labels printed after tonight's update will have the original, larger font size.

No LR van Fri 7/31

2026-07-31T09:13:13.820-04:00

Today’s LR ILL Route has been cancelled [Friday, July 31]. The affected libraries are:

NH State Prison, Concord
Hill
Bristol
Meredith
Center Harbor
Moultonborough
Wolfeboro
Alton
Gilford
Laconia
Sanbornton

Have a lovely weekend,
Jennifer M. Finch (she/her)
Supervisor, Reference & Information Services and State Data Coordinator
New Hampshire State Library

Much ado about due dates--updated

2026-07-23T08:32:49.593-04:00

Following recent changes to how Undo Shipped works and how notes are indicated, this is an update of a November 2022 post about due dates.

Due dates in the NHAIS ILL System are calculated from the day a request is marked Shipped. By default, the system assigns a date 42 days (6 weeks) in the future. You can set different default loan periods for different formats and for renewals vs. initial loans if you fill out the Lending Policy form.

BUT there are times you may wish to have a special due date on an individual request. That's usually when the borrower has requested an extended loan period, often for a book group. Always look for the "note" icon to the left of the title in the Lender's Pending List--that tells you you should click on the title to see the Borrower's Notes in the Lender's Full Record Display.

To change the note icon from "unreviewed" to "reviewed," you'll need to choose Review Notes when looking at the full record display...

...then choose the Acknowledge Notes button when you've read the note(s)..

You can submit a custom due date at the SAME TIME the status change to Shipped is submitted. You MUST be viewing the Lender's Full Record Display, not the Lender's Pending List, to enter a custom date.

If you realize after the request is Shipped that you should have entered a custom due date, you can use Undo Shipped to change the status back to Pending and get a do-over.

Undo Shipped is available until the borrower marks the request Received. Once a request is Received by the borrower, you have another opportunity to change the due date by choosing the Renewed by Lender option.

If you're responding to a Renew Pending request from the borrower, you have the option to enter a custom due date at the SAME TIME you submit the Accept Renewal status change. If you don't submit a custom date with the approval, the system will assign a due date that is 42 days (or whatever default renewal period you've specified on the Lender Policy form) from the CURRENT DATE rather than adding to the original due date. (If you accidentally submit Reject Renewal instead of Accept Renewal, there's an undo for that!)

Now that you know, (with apologies to Cole Porter) do do that "due" voodoo that you do so well. Adieu.

NHAIS Help Desk Wed 7/22

2026-07-22T07:00:00.000-04:00

We didn't plan it this way but it develops that there'll be nobody in NHAIS Services today (Wednesday, July 22). If you need to report an urgent NHAIS matter today, please direct your issue to Mindy Atwood (mindy.atwood@dncr.nh.gov) or 603-271-2393). We'll be back to normal Thursday.

Enhancement for ILL participants in union catalog

2026-07-21T12:05:24.630-04:00

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, July 21). This software update includes an enhancement that will affect only the 33 public libraries and 17 school and special libraries that still maintain holdings in the system's union catalog (the NHU-PAC). These libraries either have no automated catalog or have one that cannot serve as a Z39.50 target in the ILL system. With tonight's update, they'll see a "My Library Owns" indicator where that applies in search results. Users will be able to see at a glance whether their library owns a title without opening the full record.

This will display in both the list view (above) and gallery view (below).