Soft Skills Builder

8 Steps for Coping with High-Conflict Coworkers

2018-09-19T13:37:00.000-04:00

If given a choice, most of us would prefer not to work with people who have difficult personalities. Unfortunately, this is generally not an option.

In addition, how you engage with these co-workers reflects on your own value as an employee. An inappropriate reaction on your part may cast doubt on your judgment, and cause your supervisor to question your ability to handle interpersonal challenges. Even if it is widely accepted that your colleague is “the problem,” it is in your best interest to handle any tough interactions with respect and maturity. While the tips provided here are not always easy, especially when your emotions are running high, you will find the results are well worth the effort.

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Do You Have a “Soft Skills” Success Story?

2018-08-26T11:00:00.000-04:00

Lucy Baney, founder of Access Technologies Group and SoftSkillsBuilder.com, is writing a book and invites your input!

Have you ever overcome employment challenges, landed a job, earned a promotion, or built a successful career by using soft skills such as professionalism, communication, problem solving, creativity, self-management, and resilience?

Or, if you are a career professional, do any of your clients stand out for achieving workplace success due to their strong soft skills?

If so, Lucy would love to speak with you!

Read more »

Disability-Related Interview Tips: 5 Strategies to Improve the Odds of Finding a Job

2018-03-26T08:00:00.000-04:00

By Lisa Jordan

The labor market is challenging as it is, but if you are a person with a disability, you are often faced with additional obstacles in order to find meaningful employment. Statistics show that for every one interview a non-disabled person does, a person with a disability does five in order to secure a job!** While the numbers seem staggering, the five strategies below can assist in improving the odds.
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No Pouting: 7 Polite Ways to Handle Criticism

2018-03-19T08:00:00.000-04:00

By Barbara Pachter

As you advance in your career you are bound to get feedback on your work. No doubt you will hear a lot of positive comments, but you also are likely to hear negative ones. This is normal – no one is perfect and we all make mistakes. Yet how you receive this feedback is important to your career.

Follow these 7 steps so you handle criticism professionally:
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Use Our Tips For Job Applications That Impress

2018-03-12T11:23:00.004-04:00

Completing applications is an important job search activity. For some employers, it is the first step of the process, while others require it only once you've been invited to interview. Employers will make judgements about you based on the neatness, completeness, and accuracy of your application, so they need to be filled out with care. This can be difficult if you feel rushed or don't know some of the answers.

Using a master job application can help. A master job application is a blank form that you complete BEFORE your first interview, and refer to when filling out real ones. Read more »

Developing Your Personal Advisory Board

2018-02-19T11:16:00.000-05:00

By Julie Perrine, CAP-OM, MBTI Certified

When you need solid advice, whom do you call? When you are looking for productive feedback, to whom do you turn? Who causes you to think differently about things that may challenge you? Do you have a personal advisory board to help you through making difficult decisions, evaluating new opportunities, or pursuing professional goals? If not, how do you develop one?
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Speak Up: 10 Ways to Get Your Voice Heard

2018-02-05T09:00:00.000-05:00

By Barbara Pachter

Have you ever left a meeting or conference thinking, “I wish I had said something?”

You are not alone. People often come up to me and confess that they are hesitant to speak up at meetings. Others mention that when they do say something, no one responds.

In a recent article in the New York Times, Sharon Napier, CEO of Partners + Napier, stressed the importance of voicing your opinion when she said: “Don’t sit quietly and think about things and maybe whisper to somebody or tell people afterward. Put yourself out there, and get involved in the conversation.”

Check your behavior against this list of 10 key assertiveness points to make sure your voice is heard. Do you:

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8 Personality Traits That Are Eroding Your Time Management Skills

2018-01-29T16:55:00.001-05:00

By Jessica Thiefels, Glassdoor.com

Time management is a skill we need in life and work, and “if you often find yourself run down by your daily workload or overwhelmed by the complexity of projects and tasks in your life, it is likely because you have not fully mastered effective time management,” suggests Matt Mayberry, Maximum Performance Strategist.

When it comes to work, your lack of time management can be a significant issue, leading to overdue projects, piled up work, and missed deadlines. Avoid the following eight things that are eroding your time management skills so you can eliminate the causes and be the best version of you in the workplace. If you’re trying to move forward in your career or make a good impression at a new job, the time to identify these issues is now.
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Overcoming Listening Blocks

2017-11-27T20:17:00.000-05:00

By Dr. Jon Warner

Being quiet while someone talks does not constitute listening. To listen on a proper attentive basis involves a real attempt to understand the other person, appreciate what is actually being communicated (in direct and indirect terms) and often to offer something in return (by way of comment, interpretation, feedback etc.). Unfortunately, many people engage in what is commonly called “pseudo-listening.” Pseudo-listening is when a person is quiet but not fully engaged in what is being said.

Examples of pseudo-listening are:
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Attention, Career and Workplace Bloggers!

2017-10-18T09:23:00.000-04:00

Do you write high-quality online content related to employment?
If so, we want to hear from you!

SoftSkillsBuilder.com is a fast-growing blog dedicated to helping readers develop and strengthen their workplace soft skills. Topics include acing job interviews, making a good impression, keeping a positive attitude, communicating effectively, handling workplace conflict and challenges, working productively, and adding value to employers.

While many of our posts are of general interest to all job seekers and employees, some specifically target the unique needs of individuals with employment barriers, including returning veterans, people with disabilities, those involved in the justice system, and those in recovery from addiction.

The blog also includes a section to prepare youth and young adults for the world of work and meeting employer expectations.

In addition, we provide information to support career professionals in their work with job-seeking and employed clients, as well hiring organizations.

Contributing to SoftSkillsBuilder.com will help you widen your readership, drive traffic to your own blog or website, and further establish yourself as an expert.

Download our Guest Blogger Guidelines to learn more!

We look forward to hearing from you! Read more »

Civility At Work: 20 Ways to Build a Kinder Workplace

2017-10-16T13:20:00.000-04:00

By Tom Terez

People who get along at work get more done and have more fun – and who doesn’t want that, right?

So scan this list, share it with colleagues, and bring it to life.
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Keeping Your Cool When The Customer Gets Hot

2017-10-09T14:05:00.001-04:00

By Lydia Ramsey

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. It could be that the problem was with a product or a service delivered by someone else in your organization. You're getting the blame because the unhappy person found you first, and it's not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation.
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The Forgotten Women Left Behind

2017-09-19T10:59:00.001-04:00

By Lucy Baney

While a considerable amount of research focuses on the currently and formerly incarcerated, little attention is paid to the women left behind. They live in an alternate world from most of us. It is the wives, mothers, “baby mamas,” grandmothers, aunts, significant others, and sisters of men who are or have been in jail or prison. These women are the ones who:

Care for the children of family members in prison.
Work to hold together and meet the needs of a family that is often broken apart and fragmented.
Are forced to provide for themselves and the family with limited and often reduced financial resources.
Frequently experience social stigma and shame.
Feel voiceless and powerless, which may lead to mental issues of anxiety and stress.

Useful Techniques for the Career Professional's Motivational Interviewing Toolkit

2017-07-31T14:12:00.000-04:00

As a Career Professional, you may be familiar with the concept of Motivational Interviewing (MI). This is a method for helping people improve their change readiness and behaviors, including those related to employment. Check out the Motivational Interviewing section of this blog for more information.

MI leverages many different techniques throughout the Stages of Change. While the list is extensive, this article will focus on those that are most relevant to your work with individuals who are trying to change their career-related behaviors.
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Tips for Choosing the Right Resume Format for Your Situation

2017-07-24T12:38:00.000-04:00

While many people think a resume is intended to get you a job, it’s really only designed to get you an interview. If someone hands you a sales brochure for a high-investment product, do you immediately want to buy the product? Probably not. If the sales brochure interests you enough, however, you might visit the store or call the salesperson to learn more about it. It’s the same with your resume; it must highlight your skills and accomplishments in a powerful way, so that you can stand out from your competition in the job market. In this way, you’ll be able to gain the interest of potential employers and recruiters, so that they'll call you to learn more.

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Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers

2017-07-17T14:00:00.000-04:00

By Judy Ringer

Kurt Vonnegut uses the phrase “wrang-wrangs” to describe great teachers who are placed in our life disguised as difficult, confrontational, disrespectful, and sometimes horrible people. “Wrang-wrangs” are placed there on purpose and can teach us important lessons, if we’re willing to listen and learn.

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Three Key Components of Effective Onboarding

2017-07-10T02:00:00.000-04:00

Jack listens as a company representative lectures for several hours about ABC, Inc. He leaves the meeting feeling disoriented, remembering little of what he has heard, and wishing he had gotten to know some of the other participants. Upon returning to his department, he is told by the secretary to read the Employee Handbook until his manager has some free time. Three hours later, his manager drops by his desk (which, because his own computer and telephone have not yet been set up, is actually the desk of a vacationing co-worker). Before rushing off to another meeting, his manager instructs him to sit with Jill to observe her as she performs her duties. Not only is Jill unprepared to train Jack, she isn't even aware that someone new has joined the department. Furthermore, dissatisfied with her recent performance appraisal, Jill spends more time complaining than working. At the end of the day, Jack leaves work famished because no one had invited him to lunch or even bothered to show him where the cafeteria is located.

Sound familiar?

As in any relationship, first impressions count. Unfortunately, Jack's introduction to ABC, Inc. did not set a positive tone for his career with the company. His first day was a huge disappointment; it was confusing, disorganized, and disconnected. Only hours after arriving at work so full of excitement and high expectations, he began to regret his decision to accept the position.

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Perception is Reality: 8 Steps for Changing How Others See You

2017-06-26T14:00:00.000-04:00

By Joel Garfinkle

James is an up-and-coming sales manager for a Fortune 500 company. He sees himself as outgoing, friendly, fast-moving — a real deal maker. Some of the people he works with, however — as well as some of his clients — see him as a fast-talking backslapper and a bit of a phony. Which perception is accurate? And why does it matter?

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Delivering Negative Feedback to Employees is Tricky, But These Tips Will Help

2017-06-18T16:03:00.000-04:00

Performance appraisals can be tough on both managers and employees, especially when a problem or weakness needs to be addressed. To further complicate matters, feedback should be provided on an ongoing, year-round basis, not just during yearly review meetings. The following tips will help these conversations flow more smoothly, and ensure that employees receive the information they need to successfully turn things around.

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Avoid Making Assumptions About Candidates' Soft Skills When Interviewing

2017-06-06T13:02:00.000-04:00

Some job candidates will be quite personable during the interview, which may lead you to believe they possess a broader range of soft skills than they actually do. Other candidates, however, might make a more neutral or even negative first impression. Whether due to nervousness, lack of knowledge about the interview process, or social deficits which may or may not be related to a disability, it’s important not to make snap judgments about a person’s skill set or ability to do the job.

Time Management for Managers: Five Practical Ways to Make the Most of Your Time

2017-05-22T15:00:00.000-04:00

As a manager, you are responsible for overseeing both people and processes. You may, at times, feel there aren't enough hours in a day to do all that you need to do. Here are some simple tips for freeing up your time to focus on the most important aspects of your job.

Consider the "payoff" when planning and performing your work.

High-payoff activities are those that provide the greatest long-term value, as they are important to the fulfillment of your goals. They are often complex, time-consuming, and require uninterrupted concentration. Low-payoff activities are typically short, quick, and easy to do, but provide no real benefit. They tend to outnumber and take time away from high-payoff activities. Here are some strategies for effectively performing each:

Focusing on Career Development with Inmates

2017-05-15T14:30:00.000-04:00

By Amy Thul-Sigler

At 25 years old, I signed a one year contract to work as an adult educator in a county prison. It was my first job after receiving a master’s degree in counseling. The job granted me hundreds of eye opening experiences. It was through this experience that I learned essential strategies for helping those who were incarcerated with career preparations.

My experiences did more than just improve my career counseling skills. I learned about ‘the hole,’ counted the pencils I brought to work, and heard countless times not to tell the inmates my last name for safety reasons. This was a new position, and I was hired to fill multiple roles that included teaching GED subjects, prepping inmates to find work upon their release, and teaching them skills needed to be a working citizen, such as interviewing skills and workplace etiquette. Without any resources to begin, I tried various ways to build the class with pencils and paper only.

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Can Employers Ask Job Seekers and Employees About Disabilities?

2017-05-03T12:29:00.002-04:00

The Americans with Disabilities Act (ADA) limits the types of questions that employers can ask job seekers and current employees. These vary based on a number of factors, including whether a disability is known to the employer. A disability would be known to an employer because it is a visible (obvious) disability, it was revealed directly by the individual or during a medical exam, and/or a reasonable accommodation was requested.

Another determinant of whether an employer’s inquiry is lawful under the ADA is the specific stage of the employment process during which the question is asked. Specifically, was it before or after a conditional job offer had been made? The answer to this question helps determine the amount of disability-related information that can be requested.
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Power Up Your Communication: How to Leverage the 4 Communication Styles

2017-04-24T12:30:00.000-04:00

By Astrid Baumgardner

Think about the last time you were at a party and had the opportunity to observe a lot of people in action:

Who dominated the conversation and put a premium on being right and convincing others to go along with his solutions?

How about the serious person who rather cautiously talked in precise detail?

And how about the person who was bursting with enthusiasm and could not wait to tell you her great idea?

Who walked into the room and began by introducing herself to others, spending time with each person to establish a connection?

These are examples of 4 different communication styles:
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Career Development Opportunities Can Be Found by Looking at Own Job

2017-04-17T15:16:00.001-04:00

By Maggie McCormick

Working adults sometimes assume that career development means going to classes or undertaking developmental roles outside of their jobs. They may even believe that development is only for those interested in promoting up the management ranks or for those on the “fast track.” However, it is critical to both the individual and to the organization that employees continue to grow in knowledge and skills regardless of rank, tenure, or career movement.

The truth is all employees can find development opportunities; they need look no further than their own jobs. Every day at work presents a chance to learn something, to increase one’s skills, and to improve performance. How does one identify opportunities for development in the work? We’ll begin by looking within; then we’ll look around, look ahead, and look out. We will also take an example and walk through the process.
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Understanding and Facilitating Self-Efficacy (Career Professionals)

2017-02-27T09:30:00.001-05:00

Through studies of human behavior, psychologists have learned that one of most powerful predictors of success is self-efficacy.

What is self-efficacy?

Psychologist Albert Bandura defined self-efficacy as a person’s belief in his or her capability to successfully perform a specific task. Self-efficacy perceptions can be developed or strengthened through accomplishment, or through learning and persuasion from others. They can also be positively or negatively affected by emotions such as stress and anxiety.

Bandura’s theory says the three outcomes of high perceptions of self-efficacy are 1) persistence, 2) performance and 3) approach versus avoidance of tasks.

Job Search and Workplace Success Tips for People with Disabilities

2017-02-22T12:58:00.000-05:00

SoftSkillsBuilder.com is pleased to provide a series of posts covering a wide range of information for people with disabilities. In this one, we have outlined general yet powerful strategies for boosting your value and reputation among hiring managers, supervisors, and co-workers.
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Control Your Anger Before It Controls You

2017-01-16T10:00:00.000-05:00

It’s natural to get angry sometimes. But on the job, you need to be very careful to control your behavior when you’re feeling that way. Here are some tips to help you deal with angry feelings.
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Get the Most Out of Soft Skills Training by Providing Ongoing Support and Reinforcement

2017-01-04T09:11:00.000-05:00

Interpersonal skills, the ability to get along with others, is just one of many categories of soft skills needed in the workplace. When lacking, the impact on an employer is huge. Consider these statistics:

85% of workers report experiencing some level of workplace conflict, and spending an average of 2.8 hours per week dealing with it.^[1]
25-40% of a manager’s time is hijacked by the need to handle personality clashes among staff.^[2]
60-80% of so-called “performance issues” stem not from a lack of skills or motivation of individual employees, but from strained relationships among co-workers.^[3]

Yet the costs of problems among employees are much more far-reaching than this. Engagement, productivity, collaboration, information sharing and idea generation, team trust and morale, and retention are also negatively affected – and can have devastating consequences on the organization’s ability to meet customer needs and business goals. In addition, interpersonal problems can give rise to violence and litigation.
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Is Negative Self-Talk Chipping Away at Your Job Search Motivation and Confidence?

2016-12-18T07:00:00.001-05:00

What is Self-Talk?

Many people have conversations in their heads as things happen in their daily lives. This “self-talk” can be either positive or negative. Patterns of negative thinking are common, and can have a harmful effect on a person's mental and physical well-being.

You may have developed a habit of being self-critical or pessimistic without even realizing it. This can adversely affect your mood, self-esteem, and desire to push forward. If your attitudes, words, and behaviors reflect these feelings, your job search momentum and the impression you make on employers will likely suffer.
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Networking is Easier Than You Think!

2016-12-11T12:35:00.000-05:00

What Is Networking?

Networking can take many forms, but the most basic way to think about networking is “connecting.” When you connect with people, or help other people connect with each other, you are networking.

There are many articles and websites to help you learn about what works and doesn’t work in networking. If you do a bit of research, you may notice several common themes emerge. Specifically, according to most experts, networking is:
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Sample Disclosure Statements for Various Stages of Employment (People with Disabilities)

2016-12-04T11:00:00.000-05:00

An earlier article provided tips for choosing the right time to disclose a disability. Once you’ve made that decision, review the following examples of "how to say it" for advice and inspiration.
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Following Up After a Job Interview is Easy and Important

2016-11-27T09:57:00.001-05:00

Many job seekers take a passive approach after an interview. They simply wait and hope to hear from the employer. This is a mistake.

First and foremost, always send a thank you note to your interviewer.

Following up by phone is another step that shouldn't be skipped. It only takes a quick call to find out where you stand, as well as the type of impression you made on the interviewer. In addition, it shows your professionalism and enthusiasm for the job.

If you know that the employer is expecting to make a decision by a certain date, call a day or two after that. If no timetable was discussed, call between seven and ten days after the interview.

Here is a suggested script:
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Entrepreneurial Skills Training Boosts Reentry Success (Justice Involved)

2016-11-16T11:24:00.001-05:00

By Lucy Baney

Robert E. Rubin, former Treasury Secretary and co-chairman of the Council on Foreign Relations, said in a June 3, 2016 Op Ed in the New York Times, “…most experts in the field agree that preparing people for life after prison is a critically important public investment that would alleviate poverty and increase worker productivity.” He then listed the essentials needed to help those reentering society from prison become productive tax-paying citizens:

Educational opportunities
Removal of unfair barriers to employment
Secure and stable housing
Health care coverage
Transitional assistance such as skills programs, training and job placement

How to Get a Job When You Don’t Meet All the Requirements

2016-10-16T13:19:00.000-04:00

During your job search, you might come across jobs to which you wish to apply, but you choose not to because the ad asks for more than what you can offer in terms of qualifications or experience. Should you apply to such jobs, or would it prove to be a waste of time? What if your resume or CV gets you shortlisted, and you are called for an interview? How can you maximize your chances of getting to the next step successfully?

To Apply or Not To Apply

It’s not always easy to figure out what to do. First of all, you must stop assuming that companies only select candidates who fulfill 100% of the job requirements. Job descriptions are often crafted in such a way to weed out people who are inappropriate for that position. However, rarely do we find people in and around our professional circle who exactly match, word for word, every criterion that is listed in their job description.
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Write for SoftSkillsBuilder.com!

2016-10-10T10:03:00.000-04:00

Do you have the expertise (and writing skills) to engage and help our readers improve their job search and workplace skills and results?

If so, we want to hear from you!

SoftSkillsBuilder.com is dedicated to helping readers develop and strengthen their workplace soft skills, including acing job interviews, making a good impression, keeping a positive attitude, communicating effectively, handling workplace conflict and challenges, working productively, and adding value to employers.

While many of the posts are of general interest to all job seekers and employees, others specifically target the unique needs of individuals with employment barriers, including returning veterans, people with disabilities, those involved in the justice system, and those in recovery from addiction.

The blog also includes a section to prepare youth and young adults for the world of work and meeting employer expectations.

In addition, we provide information to support career professionals in their work with job-seeking and employed clients, as well hiring organizations.

Contributing to SoftSkillsBuilder.com will help you establish yourself as an expert, and drive traffic to your own blog or website.

Download our Guest Blogger Guidelines to learn more!

We look forward to hearing from you!Read more »

RAP Sheet Errors Can Cost You the Job (Justice Involved)

2016-10-02T14:10:00.002-04:00

Your RAP sheet, or Record of Arrests and Prosecutions, describes any involvement that you've had with the criminal justice system. If you've ever been arrested, even if the case was dismissed or resulted in a "not guilty" verdict, you will have a RAP sheet. In addition to state-specific RAP sheets, the FBI maintains criminal records from all states as well as the federal government.

It's important to review your criminal history at both the state and federal levels. It's best if you do this before you start looking for work, as potential employers often do background checks.

Incomplete, incorrect, and duplicate entries can make your record seem more negative than it really is. For example:
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Employers, Don’t Confuse Disability with Inability! Seek to Understand the Value of Candidates' Soft Skills to Your Organization

2016-09-18T19:23:00.001-04:00

While a person's disability can be a hurdle to certain types of jobs, employer attitudes are often more difficult barriers to overcome.

Many employers allow fears and stereotypes to steer them away from considering qualified people with disabilities (PWDs) for opportunities within their organizations. For example, they might believe that:

The company’s worker compensation rates will rise

The Americans with Disabilities Act makes it illegal to terminate PWDs regardless of the circumstances

Reasonable accommodations are expensive to implement

PWDs (1) require a great deal of supervision and assistance, (2) are more at risk of causing workplace health and safety incidents, (3) have higher turnover and absenteeism rates, and/or (4) cannot be held to same performance standards as their peers

THE FACT IS, ALL OF THESE MYTHS ARE INCORRECT!
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Motivate Your Job-Seeking Clients Toward Positive Behavior Change by Mastering These Five Principles

2016-08-28T16:30:00.000-04:00

Your role as a Career Professional may sometimes include providing behavior change counseling. This is especially true if your clientele consists of people with employment barriers.

What is the most effective way to support your clients in achieving sustained change? Communicate in a way that helps them convince themselves of the need for change. This is the basic premise of Motivational Interviewing (MI). To learn more, read our Motivational Interviewing for Job Readiness post.

Keep the following five principles of MI in mind when working with "stuck" clients.
Read more »

Not All Job Interview Communication is Verbal. What is Your Body Language Saying to the Employer?

2016-08-17T12:04:00.001-04:00

It's estimated that only 35% of the first impression you make is based on what you say. The remaining 65% is based on your non-verbal communication.

Non-verbal communication, or body language, includes your facial expressions, hand movements, how you sit, stand, shake hands, and make eye contact. These are all things that you'll do at your job interview, so it's important to send the right message.

Unfortunately, we often become so focused on saying the right things that we don't realize when our body language is conveying something else. Here are some tips for carrying yourself in a way that has a positive effect on the interviewer's perception of you.
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If You've Decided to Request a Workplace Accommodation, Here is Some Helpful Advice

2016-07-31T17:00:00.000-04:00

Previous posts have provided an overview of the ADA's reasonable accommodation requirements and a long list of accommodation examples.

Once you’ve identified the need for a reasonable accommodation, it’s time to make the request. The information and suggestions below will help you prepare for that discussion.
Read more »

Dress to Impress with Professional Interview Attire

2016-07-24T17:00:00.000-04:00

First impressions really count, and an employer's opinion of a job candidate may be partially based on what he or she wears to an interview.

So what's the proper way to dress when interviewing? It depends on the company and type of job, but dressing conservatively is always better than dressing too casually. At minimum, you should plan to wear an outfit that is at least one step above what the employee dress code requires. You want your interviewer to feel that you care enough about the job to look your best.

Clothing plays a supporting role in the interview process; it should not take center stage. Here are some suggestions for choosing an outfit that keeps the focus of the interview squarely on you and your job qualifications:
Read more »

Motivational Interviewing for Job Readiness (Career Professionals)

2016-07-11T04:30:00.000-04:00

In the early 1980s, psychotherapist Dr. William Miller discovered certain techniques that were highly effective at fostering lasting change with alcoholic clients. During numerous scientific studies, Dr. Miller's strategies were shown to be effective in facilitating a wide range of health and lifestyle behavior change. This method of counseling has evolved over time to become an evidence-based practice called Motivational Interviewing (MI).

In a 2009 lecture, Dr. Miller provided his working definition of MI as a "collaborative, person-centered form of guiding, to elicit and strengthen a person's motivation to change." Skillful use of MI is strongly correlated with improved client results.

What does this mean? It means that the more effective you are at using MI, the better you'll be able to support your clients in successfully changing their behaviors. With respect to employment, MI will enable you to more effectively motivate your client to search for, obtain, and keep a job.
Read more »

Veterans, Understand How Civilian Interviews Are Different

2016-07-05T11:27:00.001-04:00

As a veteran, it's important for you to recognize that civilian job interviews differ significantly from anything you experienced while in the service – even a military Promotion Board. The following tips will help you improve your chances of success.
Read more »

Make a Good Impression and Stay Top of Mind with a Post-Interview Thank You Note

2016-06-26T17:00:00.000-04:00

Thank you notes play a major role in impressing employers, and you should never overlook this important step in the interviewing process.

Thank you notes should be sent within 24 hours of the interview. They can be handwritten, typed, or sent via email. Any of these three methods is generally acceptable, but here are some things to think about:
Read more »

Tips for Supporting Job Seekers Through the Stages of Change

2016-06-21T02:00:00.001-04:00

A previous post, Before Using the Stages of Change Model with Your Job-Seeking Clients, Understand How it Applies to Your Own Life, explained the importance of understanding behavior change to provide effective employment support.

Today's post will explore the Stages of Change model in depth, including job seeker characteristics, goals for the career professional, and facilitation techniques.
Read more »

Reasonable Accommodations at Work: A Wide Range of Options for People with Disabilities and Their Employers

2016-06-14T03:00:00.000-04:00

A previous post, Understanding Reasonable Accommodations for People with Disabilities, provides a useful overview of an employer's duty to make workplace or job changes in support of workers with disabilities. The possibilities run the gamut, including many that are free and effortless. Whatever the nature of your disability, it can probably be accommodated in ways that haven't even occurred to you!
Read more »

Asking for Time Off? Making the Request is Only One Step in the Process

2016-06-07T09:29:00.001-04:00

Many employers provide one or more weeks of paid time off (PTO) per year. Even though you're entitled to it, there are steps you should take before and after making the request out of respect for your employer and co-workers.

If PTO is a benefit available to you, keep these tips in mind.
Read more »

Don't Flub Your Phone Interviews!

2016-05-31T02:30:00.000-04:00

Telephone interviews are often a part of the hiring process. They may be used to help clarify or confirm an applicant’s qualifications, or to narrow down the list of applicants who will be chosen for face-to-face interviews. They may also be used as a first step for an applicant who doesn't live close to the interview location. In addition, for jobs that require a high degree of telephone interaction (such as a customer service representative), they allow hiring managers to evaluate an applicant’s telephone skills first-hand.

It’s important to put as much care and planning into your telephone interviews as you do for those that take place face-to-face. Here are some tips to help you make the best possible impression over the telephone.
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Understanding Reasonable Accommodations for People with Disabilities

2016-05-23T10:36:00.000-04:00

Reasonable accommodations are changes to the work environment or the job itself that enable an employee with a disability to perform essential job functions on par with his peers. They are intended to remove or reduce disability-related barriers to employment so that a qualified individual with a disability can enter, or continue participating in, the workforce. The Americans with Disabilities Act does not provide a specific list of accommodations that are considered "acceptable." Instead, it looks to the employee and employer to determine what is needed, and what is reasonable, in a given situation.

Once an employee discloses his or her disability and requests a reasonable accommodation, the employer must engage in an interactive process and respond within a reasonable time.

If the employee can demonstrate that the requested accommodation is disability-related, necessary to perform the job, and "reasonable," the employer must provide the accommodation or one that is equally effective.
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What-Would-You-Do? Wednesday (5/18/16)

2016-05-18T03:30:00.000-04:00

In an effort to tap into the wide-ranging perspectives of our readers, we will present a new scenario each Wednesday and ask you to weigh in. We hope you take the time to participate in the discussion so others may benefit from your insights!

Here is today's scenario...
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Talk-About-It Tuesday (5/17/16)

2016-05-17T04:00:00.000-04:00

We greatly value the knowledge and experience of our readers, and would like the Soft Skills Builder blog to serve as a tool for information exchange.

We will post a new question each Tuesday, and invite your input. We really want to hear from you!

Today's question is...
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Get the Hint! The Importance of Social Cues in Conversation

2016-05-17T02:30:00.000-04:00

In a previous post, “Conversations with Your Co-Workers: What You Need to Know About Chatting at Work,” we discussed when and how to make small talk with your colleagues. We touched on the idea of knowing when someone is too busy for – or not interested in – conversation, but felt it best to explore the topic in greater depth in a separate post. Recognizing and responding appropriately to non-verbal signals can be tricky, but it's a very important part of socializing effectively.

Does the Person Have the Time and Interest to Talk?

Even if your shift has ended or not started yet, or you are on a break, remember that other people may need to focus on their work. It’s important to ask them if they have time for a personal conversation.

Sometimes, however, co-workers may not actually say the words “I can’t talk right now.” Instead, they hope that you can see for yourself that it’s not a good time.
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What-Would-You-Do? Wednesday (5/11/16)

2016-05-11T03:00:00.000-04:00

Before Using the Stages of Change Model with Your Job-Seeking Clients, Understand How it Applies to Your Own Life

2016-05-10T10:53:00.001-04:00

If you’ve ever tried to break a habit and failed, you know how difficult it can be to change behavior.

Your job-seeking clients are trying to develop new behaviors and skills that will enable them to enter or re-enter the workforce. Some may also be working to overcome personal challenges, and/or need to move from being uninterested or uncertain about employment to finding and maintaining a job.

For you, the career professional, understanding behavior change and how it occurs will be important to your success in supporting, motivating, and guiding the job seeker through this process. Reflecting on the difficulties you may have experienced with your own behavior change can help you relate to what your clients are going through. Your understanding and empathy will enable you to better support and serve them through this process.
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Talk-About-It Tuesday (5/10/16)

2016-05-10T03:00:00.000-04:00

What-Would-You-Do? Wednesday (5/4/16)

2016-05-04T02:30:00.000-04:00

Talk-About-It Tuesday (5/3/16)

2016-05-03T02:30:00.000-04:00

Managing Conflict with Style

2016-05-02T03:00:00.001-04:00

Nearly everyone is involved in conflict now and then, and most people have a “dominant style” for dealing with it. This means that they usually respond to it in the same way, no matter what the situation. As noted by researchers Kenneth Thomas and Ralph Kilmann in the 1970s, however, there are FIVE different conflict management styles that should be considered. These are:

Collaborating

Collaborating, or cooperating, means that you and the other person work toward reaching an agreement that works for both of you. While this is usually seen as the best conflict management method, it may not actually be the most suitable choice in all situations.

Compromising

Compromising, or bargaining, involves an equal share of “give and take.” This means that you and the other person agree on some terms, while each of you will also be giving up something you wanted.

What-Would-You-Do? Wednesday (4/27/16)

2016-04-27T02:30:00.000-04:00

Talk-About-It Tuesday (4/26/16)

2016-04-26T02:00:00.000-04:00

Conversations with Your Co-Workers: What You Need to Know About Chatting at Work

2016-04-24T02:30:00.000-04:00

One of the most enjoyable things about working is meeting and getting to know people. It's important to understand, though, that personal conversations at work are different than those you have with friends and family. Here are several important tips to keep in mind.

Be Generous with Brief and Pleasant Greetings

When working alongside a co-worker or passing one in the hallway, it’s always a good idea to make eye contact, smile politely, and say “hello” -- even if you don't know the person well. This makes him or her feel comfortable and valued.
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What-Would-You-Do? Wednesday (4/20/16)

2016-04-20T02:30:00.000-04:00

Talk-About-It Tuesday (4/19/16)

2016-04-19T02:30:00.000-04:00

Courteous Communication: One of the Easiest Ways to Boost Your Career

2016-04-18T02:30:00.000-04:00

Do you know that there are certain basic "rules" of courteous workplace communication?

Nearly every kind of job includes interacting with other people, whether customers, co-workers, or supervisors.

Anger or frustration may, at times, tempt you to act unkindly. Other times, you may be too busy or preoccupied with your job duties to consider the people around you. Perhaps you like the sense of camaraderie that comes with gossiping around the water cooler. Or maybe you simply never learned the social skills expected in a professional environment.

Whatever the reason, and however you're feeling at a particular moment, it's important to treat people politely and respectfully throughout your workday. It's not enough to simply do your job; you must do it in a way that makes others feel supported and valued during their interactions with you.
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What-Would-You-Do? Wednesday (4/13/16)

2016-04-13T02:30:00.001-04:00

Talk-About-It Tuesday (4/12/16)

2016-04-12T11:30:00.000-04:00

Tackle the Telephone with These Communication Tips

2016-04-11T03:00:00.000-04:00

Most jobs include some level of telephone communication, yet employers tend to train only customer service representatives in this important skill. How you handle calls strongly influences the other person's opinion of you and, in the case of customers, your employer as well. These tips will help you communicate with others by phone in a polite and effective way.
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What-Would-You-Do? Wednesday (4/5/16)

2016-04-05T07:48:00.000-04:00

Talk-About-It Tuesday (4/4/16)

2016-04-05T02:30:00.000-04:00

Make a Good Impression with Your Written Communication (Youth)

2016-04-04T03:00:00.000-04:00

Written communications is being able to convey thoughts and ideas clearly and effectively in memos, emails, or even texts.

Do you dislike writing or think you're not good at it? The fact is, you can become a strong and effective writer by knowing a few basic rules and with some practice.

Even if your target job doesn't require writing, remember that the first impression you make on a prospective employer will be your cover letter and résumé. You must get your message across in a clear, error-free, and compelling way -- inspiring the employer's interest and desire to learn more about you.
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Monthly Round-Up (March 2016)

2016-04-01T03:00:00.000-04:00

Here are the posts published or promoted by Soft Skills Builder last month:

What-Would-You-Do? Wednesday (3/30/16)

2016-03-30T03:00:00.000-04:00

Talk-About-It Tuesday (3/29/16)

2016-03-29T03:00:00.000-04:00

When Should You Disclose Your Disability to an Employer? 6 Options to Consider

2016-03-28T03:00:00.000-04:00

Once you’ve made the decision to disclose, you must determine the best time to do so. The information below will help you consider your options.

What-Would-You-Do? Wednesday (3/23/16)

2016-03-23T03:00:00.000-04:00

Yesterday, we introduced Talk-About-It Tuesday on Soft Skills Builder. Today, we are rolling out another interactive feature, What-Would-You-Do? Wednesday!

In an effort to tap into the wide-ranging perspectives of our readers, we will present a new scenario each Wednesday and ask you to weigh in. We hope you take the time to participate in the discussion so others may benefit from your insights!

Here is today's scenario...
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Talk-About-It Tuesday (3/22/16)

2016-03-22T03:30:00.000-04:00

We are pleased to introduce a new weekly Soft Skills Builder feature: Talk-About-It Tuesday!

We greatly value the knowledge and experience of our readers, and would like the blog to serve as a tool for information exchange.

We will post a new question each Tuesday, and invite your input. We really want to hear from you!

Today's question is...
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5 Steps for Talking to Your Supervisor About Your Criminal Record

2016-03-21T03:00:00.000-04:00

Employers have a legal right to ask, both before you’ve been hired and after, if you’ve ever been convicted of a crime. There may also be situations in which you’ll need to bring up the subject without being asked. The following information will help you discuss your criminal history in the best possible way.

How to Tackle Conversations About Your Conviction History

When talking about your criminal history, remember these key points:
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Areas to Consider When Helping Job Seekers Uncover Their Skills (Career Professionals)

2016-03-14T03:00:00.001-04:00

Self-recognition of skills is often difficult for job seekers. Simply asking, “What are your strengths?” may be appropriate with some job seekers, but a more guided approach to uncovering skills is generally recommended. Here are some tips for helping job seekers work through this critical process.

Look to the past.

Examining the job seeker’s background is useful when considering different types of strengths that he or she may possess. For example:

Education: What subjects were most interesting to him or her? Has this interest or ability been used in any way since leaving school? Has he or she received training in a trade, or other skills that can be used in the workplace?

Verbal Communication Expectations at Work (Youth)

2016-03-08T03:00:00.000-05:00

Let’s start by reviewing the description of COMMUNICATION:

This skill includes both verbal and written skills. Verbal communication includes both listening and speaking.

It starts with being able to listen. We all think we listen – we do it every day when we speak with someone, but are we really hearing what the person is saying? Listening is so important because you need to understand what the speaker is saying, interpret what the speaker said, and succinctly restate what you heard. It means being able to clarify information if you didn’t understand something the speaker said by asking relevant questions.

Speaking is something else we do daily. How we say something is often more important than what we say.

Responding to Feedback with Grace and Professionalism

2016-03-01T03:00:00.000-05:00

We all know that negative feedback, or criticism, can cause hurt and anger. Even when feedback conversations start with the best of intentions, they often end in hostility, confrontation, and other negative outcomes. That's why the tips provided in a previous post, Strategies for Ensuring That Your Feedback is Well-Received, are so important.

Delivering feedback in an appropriate way will help keep discussions positive and productive, and the ability to receive feedback effectively is equally important. Here are some useful tips to keep in mind when someone points out that some aspect of your work is less than perfect:
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Getting Started with Soft Skills (Youth)

2016-02-23T03:00:00.001-05:00

As stated in the introductory post, soft skills fall into six broad categories, which are briefly described below.

As future blog posts explore these categories in depth, you will learn the attributes and behaviors that characterize each one and how they apply to the workplace.

Communication

This skill includes both verbal and written skills. Verbal communication includes both listening and speaking.

"Youth and Young Adults" Section Added to Soft Skills Builder Blog!

2016-02-23T03:00:00.000-05:00

Welcome to the new section of the Soft Skills Builder blog:
YOUTH AND YOUNG ADULTS!

The 2014 U.S. Census reported there are over 43 million young people between the ages of 15-24 in the U.S. Some are leaving high school for college or the work world; some have disabilities, either physical or cognitive; some are under the court’s supervision, either in prison or on probation or parole; some are veterans who have returned from a structured military environment; and some have addiction or mental health issues. While circumstances vary, most youth and young adults have one thing in common: they are in the midst of some type of transition. This section of the blog is dedicated to youth who are transitioning to the world of work.
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Are YOU a Difficult Person?

2016-02-16T03:00:00.000-05:00

Everyone has interactions with difficult people at work now and then. Numerous articles in our Difficult People archive provide useful tips for handling these challenges.

Have you ever considered, however, that YOU might actually be the difficult person in some of these situations? Take a few moments to honestly assess yourself in response to the following questions:
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Be Honest Without Revealing More Than Required on Job Applications (Justice Involved)

2016-02-09T05:00:00.000-05:00

Despite your rehabilitation and having paid your debt to society, your criminal history may undermine your reentry efforts. Job applications typically ask about one's arrest and/or conviction history, and many employers conduct criminal background checks. It's frustrating and unfair, but it's a reality you'll need to accept and handle appropriately if your job search is to be successful.

You may be tempted to lie about your past, but DON'T! Employers can easily uncover the truth, and your deceit can be grounds for a rescinded job offer or even termination. Denying employment or firing workers on the basis of a criminal record, on the other hand, is illegal in most cases.
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Disability Disclosure Done Right

2016-01-19T05:00:00.000-05:00

Once you've made the decision to disclose, you must give careful thought to the way that you present the information, including a request for reasonable accommodation, if needed.

Components of an effective disclosure statement

According to The 411 on Disability Disclosure guide published by the U.S. Department of Labor's Office of Disability Employment Policy (ODEP), your disclosure statement should include:

General information about your disability.
Why you've chosen to disclose your disability, including its potential impact on your job performance.
The types of accommodations that have worked for you in the past (if applicable).
The types of accommodations (if any) that you anticipate needing with respect to your current job or the one for which you are applying.
How your disability and other life experiences can positively affect work performance.

Avoiding Addiction Self-Stigma and Its Consequences

2016-01-12T05:00:00.000-05:00

It can be tough dealing with the harsh opinions and comments of others about your past. Even if you handle the conversation well, these situations can cause or increase negative feelings about yourself.

When faced with the stigma of addiction, controlling your own thoughts is just as important as controlling how you react to other people.

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Job Search Success Starts with Knowing Yourself

2016-01-05T05:00:00.005-05:00

Knowing yourself is one of the most important steps you can take to help direct your job search efforts. To continue our job search/sales process analogy, your greatest chance for success will result from a very strong match between the product features (your skills) and the buyer’s needs (the employer’s requirements). Without first understanding yourself, you might waste valuable time and energy seeking jobs, careers, or employers that are not a match for you.

It is often difficult to know yourself, and especially to see yourself as others, including potential employers, will see you. It’s important that you be as honest with yourself as possible. This will help you create an accurate resume, and interview with skill and confidence.
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Taking the High Road with Difficult People is in Your Own Best Interest

2015-12-22T05:00:00.000-05:00

Have you ever had an interaction with someone you considered “difficult”? When a person is being negative, mean, or disrespectful, it’s natural to feel upset or angry. While it may be hard to control your behavior in these situations, it’s important to remain calm, respectful, and professional at all times. Things will only get worse if you don’t!

Think It Through

Consider the following three questions when you encounter someone who seems to be difficult.
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Strategies for Overcoming the Stigma of Addiction

2015-12-15T05:00:00.000-05:00

The stigma of addiction is unfair and hurtful. Even though you’re in recovery, other people may shun you or treat you badly because of your past. Addiction stigma may also cause strong negative feelings within yourself, such as shame, guilt, low self-esteem, and depression. These, in turn, can lead to relapse.

Fortunately, there are steps you can take to rise above the stigma and strengthen your recovery.
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Understanding and Managing Your Anger

2015-12-08T05:00:00.000-05:00

Anger is a normal and healthy emotion that everyone feels from time to time. Here are some tips to help you successfully deal with angry feelings.

Know why you’re angry.

Sometimes it’s easy to know why you’re angry, such as oversleeping or forgetting an item at the grocery store. When your anger is aimed at another person, however, the situation may not be as clear. In these cases, it’s important to ask yourself why someone’s words or actions made you feel angry.
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What is a Letter of Explanation and Why Should I Use One? (Justice Involved)

2015-12-01T05:00:00.000-05:00

You’ve probably noticed that most job applications include a “criminal history” section. Depending on the state in which the employer is located, questions about one’s convictions − and sometimes even arrests that didn’t lead to convictions − may be permitted. If you’re not familiar with the laws in your state, be sure to review State Laws and Their Impact on Use of Criminal Records for Employment Purposes.

Job applications are often used to narrow down the list of candidates. Even though it’s illegal to discriminate on the basis of a criminal record, this knowledge certainly influences the perceptions of the “screener.” It’s important, therefore, to do what you can to avoid being automatically ruled out.
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Think Through the Decision to Disclose Your Disability

2015-11-24T07:25:00.000-05:00

Each person's situation is different. Your disability may be either visible or non-apparent, and you may be able to perform important job duties on your own or only if a workplace accommodation is provided. Regardless of your personal circumstances, disability disclosure decisions can be complicated and stressful.

Disclosure, particularly in the case of a non-apparent disability, is NOT an all-or-nothing choice. You should be very selective in determining, on a case-by-case basis, IF to disclose and WHY. The amount of information that you share, and how it is presented, should be based on the reason you opted to disclose. Carefully think through the details surrounding each potential disclosure opportunity, and weigh the advantages and disadvantages of revealing your disability, before deciding how to proceed. This is called “informed choice.”
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Agreeing to Disagree at Work

2015-11-17T05:00:00.000-05:00

You’ve probably heard the expression “agreeing to disagree.” This means welcoming the opinions of other people, sharing your own, and accepting that they may be different.

Responding to diverse viewpoints in a respectful way is an essential workplace skill. Consider, for example, a cross-functional team working on a project together. To be most successful, team members need to be willing to accept that someone else’s idea may be better than theirs, and that they may not always get their “own way.”
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The Case for Soft Skills

2015-11-12T11:34:00.001-05:00

How important is an internship? Consider these internship statistics from the National Association of Colleges and Employers’ (NCES) 2009 Experiential Education Survey: 67.7% of 2007-08 interns were offered full-time positions; 83.6% of these offers were accepted. In addition, 53.3% of their full-time, entry-level college hires came from their internship programs.¹ Equally important are the various skills necessary for the internship…including soft skills.

So what can help to get that internship? Of course most people know that the hard skills – those skills obtained through education and/or training – are necessary to perform the essential job functions. However, hard skills aren’t enough. The lesser-known ‘soft skills’ are defined by Oxford Dictionaries as the “personal attributes that enable someone to interact effectively and harmoniously with other people.” The presence of soft skills plays an important role in individuals obtaining internships, and thus eventually securing employment.
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Reduce Conflict By Making Small Changes to How You Communicate

2015-11-10T05:00:00.000-05:00

Nearly everyone faces on-the-job conflict at one time or another. Sometimes the conflict is simply a difference of opinion with a supervisor or co-worker. Other times, conflict is caused by negative feelings about a person or situation. When not handled properly, these emotions can result in inappropriate words or behavior.

Here are some useful guidelines for addressing conflict in a polite and respectful way.
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If and How to Disclose Your Addiction History to Your Employer

2015-11-03T05:00:00.000-05:00

As you are probably well aware, with addiction comes great stigma. Disclosing an addiction is usually recommended only if you have no other option than to ask for your supervisor’s help to stay in recovery. Even then, it is best to offer as little detail as necessary when making your request.

Possible Ways Your Supervisor Can Help

Your employer may be able and willing to take steps to support your recovery efforts. For example, your employer may choose to:
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Getting to Yes When Asking for a Raise

2015-10-27T05:30:00.000-04:00

Requesting a salary increase is one of the most difficult conversations that an employee can have with a supervisor. Being prepared, however, can lessen your anxiety and increase your chances of a positive outcome. If you're thinking about asking for a raise, follow the steps below.

Become familiar with your employer's guidelines as they relate to pay increases.

If there is a certain procedure for making requests, be sure to follow it exactly.
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Answering Questions About Your Criminal History During a Job Interview (Justice Involved)

2015-10-27T05:00:00.000-04:00

If you've completed a job application prior to an interview, and answered the "conviction question" honestly (as you should), some employers may ask you about your criminal history. But even if they don't, certain questions, like those related to employment gaps, may lead the conversation in that direction. There are also some questions where it simply makes the most sense to respond by describing your rehabilitation, such as "What accomplishment are you most proud of?"

Below are important points to keep in mind when talking to employers about your background. These techniques can favorably influence the interviewer's impression of you.
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What Job Seekers and Employees Should Know About the ADA

2015-10-20T05:05:00.000-04:00

What is the Americans with Disabilities Act?

If you are an individual with a disability, it's important to familiarize yourself with the Americans with Disabilities Amendments Act of 2008 (ADA). This law is divided into five "Titles," each of which addresses a different type of entity to which the legislation applies. Specifically:

Title I: focuses on Employment.
Title II: focuses on Public Services.
Title III: focuses on Public Accommodations.
Title IV: focuses on Telecommunications.
Title V: focuses on Miscellaneous issues.

Making the Most of Performance Reviews

2015-10-20T05:00:00.000-04:00

As an employee, you may receive feedback during a formal performance review with your supervisor. Performance reviews are valuable opportunities to:

Learn how to improve your job performance and become a better employee;
Share your achievements, challenges, and concerns with your supervisor; and
Understand your options within the organization and managing your career.

Strategies for Ensuring That Your Feedback is Well-Received

2015-10-13T05:00:00.000-04:00

It may be necessary at times to offer feedback to a co-worker or supervisor. This means explaining the good points about a situation, and areas in which improvement is needed. You may need to tell a co-worker how well he or she is doing a specific job task, for example, or tell a supervisor how a new departmental process is working out.

When considering if and how to give feedback to someone, especially if there is a negative aspect to the message, keep the following tips in mind:
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Stay Positive and Productive While Looking for Work (Justice Involved)

2015-10-12T17:06:00.000-04:00

Like any jobseeker, you need to be realistic about the process of starting or rebuilding your career. Finding honest work and doing it well, even if it's not your perfect job, will lead the way to future opportunities. Your goals right now should be to prove yourself as a trustworthy and skilled employee, and to develop a steady employment history.

Use the time you have now to improve your skills and build strong references. Some ways that you can do this are:
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Soft Skills Training is My Employer’s Responsibility (Isn’t It?)

2015-10-06T05:02:00.000-04:00

Many careers call for employees who possess specific “hard” skills. To be successful, an administrative assistant must type quickly and accurately, a carpenter must measure and cut with precision, and a dental hygienist must operate the teeth-cleaning instruments correctly.

While each of these occupations demands a different set of job-specific know-how, they also have numerous skill requirements in common. All must be able to perform their work in a professional and productive manner, get along with others, and solve problems as they arise. Often referred to as “soft skills,” these are examples of work habits, interpersonal abilities, and personal qualities needed to succeed across all industries and professions. Other important soft skills include communication, teamwork, conflict management, and customer service, to name just a few.
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Create an Effective Civilian Resume (Veterans)

2015-10-06T05:00:00.001-04:00

Your service experience should be a source of pride, so be sure that your resume reflects this. It's important, however, to do so in a way that "speaks" to civilian employers who may have no understanding of the military. Below are some tips to keep in mind.

Don't include your military rank in the heading of your resume. Instead, simply identify yourself by your first and last name (and, if desired, middle name or initial).

If you held multiple occupations within the military, give careful thought to how you will describe this experience. Be sure it is clear that all jobs were for the same employer. You otherwise risk being perceived as a "job hopper."

Determine Your Civilian Job Objective (Veterans)

2015-09-09T08:12:00.000-04:00

Your military service likely provided you with skills that are in high-demand within the civilian workforce. For example, you may have acquired "hard skills" that equip you to carry out the technical or procedural requirements of specialized civilian jobs. When considering possible career paths for which you are qualified, it's important to think beyond the specific details of the work you performed. A serviceperson whose responsibilities included weaponry inventory management, for example, may certainly be capable of overseeing inventory in a different setting as well.

The U.S. Department of Labor's Military to Civilian Occupation Translator can assist you in considering your options by providing civilian equivalents to your Military Occupational Specialty (MOS). Your MOS codes can be found on your DD Form 2586, Verification of Military Experience and Training (VMET). For more information and/or to request a copy of your VMET, visit the Department of Defense Transition Assistance Program portal. You’ll need a Department of Defense Common Access Card (CAC) login to enter the site.
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Are You a Job Seeker with a Disability?

2015-09-08T15:21:00.000-04:00

Self-awareness is a critical step when considering your employment options and deciding whether to disclose your disability. It's important for you to:

Acknowledge and accept that you have a disability, and that you may need help overcoming certain obstacles as a result. This doesn't mean that you're lazy or less smart than anyone else, or that you're unworthy of employment. Your disability shouldn't be a source of shame, nor should you apologize for it. Quite the contrary: recognize your own success in handling challenges that most other people never have to face.

Have a thorough knowledge of your disability, as well as its potential impact on your participation in an interview and/or ability to meet job requirements. Be very clear about the specific activities and tasks that may be difficult for you to perform.

Communicating Successfully in a Multicultural Workplace

2015-09-07T15:11:00.000-04:00

Depending on where you live and work, you’re likely to meet people from different cultures. To communicate successfully in today’s multicultural workplace, a change in your outlook may be a necessary first step. You must:

Avoid “us” versus “them” thinking. View all employees of your organization as members of the same team. Remember that you’re working toward shared goals.

Be aware of your own biases. Assess any stereotypes that you may have about a certain ethnic group, and work to rid yourself of them. Commit yourself to getting to know your co-workers on an individual basis, and judge each of them on his or her own merits.

Successful Re-Entry Demands a Change in Attitudes and Behaviors (Justice Involved)

2015-09-06T11:11:00.000-04:00

Most inmates quickly realize that dominance and respect are crucial in a prison environment. Those who are perceived as weak are far more likely to fall victim to violence or abuse. The desire for self-protection often results in the development of a “tough” persona (or the continuation of one that may have existed pre-incarceration). This shows itself through negative attitudes, hostility, anger, aggression, and conflict. Defying rules, ignoring responsibilities, and “hustling” others also earn the admiration of other prisoners. In addition, racial discord is common.

While these behaviors potentially served you well during your incarceration, you may have already learned that they now work against you. Success on the outside may require a complete reversal in how you view yourself and interact with others. Self-awareness, particularly as it relates to the influence of “prison culture,” is key. You must then work to fully understand the expectations of society, including employers, and take steps to make the necessary changes within yourself.
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Discussing Your Recovery Status with Your Supervisor

2015-09-05T14:32:00.000-04:00

Knowing how and when to reveal your recovery status is a personal decision. Sometimes, however, situations may require you to share details about your past with your supervisor. How open and specific should you be?

Be Honest, But Don’t Reveal More Than You Need To

Your first instinct may be to hide your addiction history. While this is an option, first consider whether any of your co-workers are aware that you’re in recovery. If so, there’s a good chance that the information will get back to your boss. Hearing about it through workplace gossip instead of directly from you may negatively affect your standing with your employer.
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Soft Skills for Career Success

2015-08-30T12:46:00.003-04:00

Thank you for visiting our Soft Skills Builder blog. If you are…

A job seeker having difficulty getting an offer even though you possess all the required technical skills;

An employee who experiences negative emotions or outcomes in your interactions with co-workers, supervisors, or customers;

A veteran making the transition into the civilian workforce;

A person facing employment barriers, such as a disability, addiction history, or criminal record;

A high school or college student taking steps to prepare yourself for the workforce; or

Any of the above who wants to maximize your chances of an enjoyable, productive, and rewarding career

… then this blog is for you!
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