Alive Blog

Increase the Success of Customer Self Service

2012-06-27T16:28:00.000-07:00

Customers appreciate the speed and convenience of self-service on the websites of their favorite brands. If they run into difficulty, however, they're inclined to just give up on your online services—or on you.

Find out what it takes to make live chat a success for your business and your customers.

Go to WebsiteAlive to find out more!

WebsiteAlive Essentials

2012-06-26T17:00:00.002-07:00

How Does Alive Chat Work?

Just add an Alive Chat button code snippet (which we provide) to your website, log into the chat console, and when Visitors click on your chat button, they will be connected to you instantly. We even have mobile apps so you can chat anywhere!

How Do I Get Started?

If you're just browsing, download our free Alive Chat Brochure. If you're ready for some results today, you can evaluate Alive Chat with a 10-Day Free Trial. Set up is easy and fast - start getting new business literally within minutes.

Who Answers My Chats?

WebsiteAlive provides the Live Chat software for your staff to answer chats. If you need help answering chats with our software, our partner JetSpring provides US-based, college graduate Live Chat agents to answer chats on behalf of your company.

LIVE Chat Mobile Access for Ecommerce

2012-06-22T17:28:00.003-07:00

Your company doesn’t have to be Amazon for you to engage in lucrative e-commerce. With services like PayPal and developments in Internet marketing, it has become feasible for practically anyone to open a business online. In some ways, managing an e-commerce site is easier than opening a brick-and-mortar location, but operating online has its own attendant difficulties.

One of the most common difficulties faced by e-commerce sites is how to manage customer service in a way that approximates the personal attention a customer may receive in a physical store. A telephone hotline or e-mail service often presents more hassle than customers are willing to endure to ask about the availability of a size or color. In recent years, an answer has been provided by live chat software.

Live chat, which is essentially an instant messaging service between the customer and the e-commerce company, enables customers to ask basic questions while retaining their anonymity. E-commerce providers often report that live chat software enables them to address the kinds of particular questions that aren’t common enough to warrant an answer in an FAQ section but that can make the difference in closing a sale.

Handbago.com is an online marketplace for designer handbags. The site also features a blog, videos, and designer interviews. Handbago co-founder Brian Meert says that he’s been looking into implementing a live chat service on his site for the last couple of months. He said that he’s seen some reliable numbers demonstrating that live chat helps sales go up.

Live chat might help him restore a human touch to the sales process, he speculates. "If you have a brick-and-mortar store with a salesperson it can be a fluid process," he says of interactions between customers and salespeople. "On a website what you lose is that fluidness."

If you’re going to have your own employees administrate the live chat and answer questions throughout the day in addition to other responsibilities, it makes sense to ensure that the program you choose allows for mobile access.

WebsiteAlive® Congratulates Alive Chat™ Client 2012 Stanley Cup Champions — Los Angeles Kings

2012-06-20T13:58:00.000-07:00

HOUSTON – June 20, 2012 – WebsiteAlive® clients on are on a wining streak and that streak continued with its client the Los Angeles Kings winning the 2012 Stanley Cup. This win brings the number of WebsiteAlive professional sports team clients who have won championships to four, including the Dallas Mavericks who won the 2011 NBA Championship, the Boston Bruins who won the 2011 Stanley Cup and the LA Galaxy who won the 2011 MLS Cup.

Fans are what hold a team together and the LA Kings knew the best way to connect with their online fans, was to use Live Chat. They added Alive Chat, the ultimate Live Chat solution from WebsiteAlive, a leader in Live Chat technology, and were seeing a difference in ticket sales almost immediately. “Adding Alive Chat to their website helped increase online leads and sales and, at the same time, enhance the fan experience,” commented Adam J. Stass, Partner and CEO of WebsiteAlive.

The LA Kings are using Alive Chat to assist fans when selecting seats and purchasing tickets online, whether it’s a single game or season ticket package. By clicking a link on the site, representatives are available to answer visitors’ questions online in real time. This has led to increased ticket sales as fans are buying tickets on the spot instead of leaving the site.

Alive Chat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have their questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use Alive Chat. And, with Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, you can take your chats on the road with Internet-based mobile phones and chat with your website visitors just as you would from your desktop.

Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, you can easily brand your Alive Chat windows with your logos and color schemes to match your company’s design, giving your customers a fully integrated experience.

“Our professional sports team clients just keep winning and we couldn’t be more proud. It’s nice to know Alive Chat is part of the winning teams,” Stass concluded.

To add WebsiteAlive’s Alive Chat and Click-to-Call capabilities to your website or for more information, contact WebsiteAlive at 888-696-4513, email them at sales@websitealive.com or visit them on the web at http://www.websitealive.com.

About WebsiteAlive—http://www.websitealive.com

WebsiteAlive is a fast and forward thinking software developer and online communications provider, dedicated to developing the most flexible and agile innovations delivered in a straightforward and streamlined approach. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — Alive Chat and Alive Dial — are being used to meet and greet website visitors, answer questions, increase leads and close sales. Used and trusted by more than 11,000 web and mobile sites, including Royal Caribbean Cruises, Ltd., Acxiom, Bridgestone Golf, MacMall.com, Loews Hotel, Shadow Creek Ranch, Ooma, Bluehost, Magellan Jets, Los Angeles Kings, Dallas Mavericks, NY Knicks, Denver Nuggets, Boston Bruins, Philadelphia Flyers, Toronto Maple Leafs, The San Francisco 49ers, Seattle Seahawks, LA Galaxy and NY Red Bulls to name a few, WebsiteAlive prides itself on its innovation, simplicity, flexibility and value that help Internet-based small, medium and large businesses and organizations thrive.

Websitealive is an affordable, effective marketing and sales tool!

2012-06-18T14:32:00.003-07:00

Read what another satisfied client of WebsiteAlive has to say about their experience using WebsiteAlive's Live Chat features!
"ITonCommand has experienced a notable increase in online conversions since subscribing to Websitealive's Alive Chat Pro. Search Engine Optimization is our primary source of lead generation, so having the ability to engage with our online visitors is paramount to our SEO success. The visitor tracking data allows us to analyze keyword effectiveness, web page visits and online conversions in real-time, improving the ROI of our SEO efforts. And since ITonCommand is a hosted IT Outsourcing solution, we're big fans of getting our Live Chat via a hosted model--no software to download or manage! Websitealive is an affordable, effective marketing and sales tool!"

Annette Nueske | www.itoncommand.com

Region: US | Industry: Web & Networking

WebsiteAlive Live Chats are now secured by McAfee

2012-06-14T14:04:00.002-07:00

WebsiteAlive Live Chats are now secured by McAfee, offering secure online communication.

WebsiteAlive®, a leader in Live Chat and online communication, joined McAfee® at the recent Internet Retailer show to announce their new partnership. WebsiteAlive Live Chats are now secured by McAfee, offering secure online communication.

Provide Users With Real-Time-Support

2012-06-04T19:17:00.000-07:00

It seems the checkout process is quite daunting for consumers these days even with the advent of all that technology years into the "Internet" revolution. So, what makes your website stand out from the rest? When it comes to real-time support, there's just nothing out there that matches AliveChat!

Since the checkout process requires users' input, it is very likely to assume that many users might experience problems caused by misunderstandings or some particular needs or interests that cannot be easily defined using the available web-interface. In these situations, it's crucial to provide users with professional, personal assistance instead of sending them to large help or FAQ page that may not hold the solution to the problem. And, of course, if users don’t get the help they need and have doubts about the whole thing, they are very likely to cancel the checkout process.

Clear up any of that confusion by providing a REAL live-chat solution by WebsiteAlive.

1. Connect Instantly With Customers
2. More Leads and Conversions
3. Lower Website Abandonment

Real-Time Communication Right From Your Website

2012-06-01T08:12:00.003-07:00

The main benefit of live chat software is the ability
to provide real-time communication directly from your
website. Customer service representatives can work from
almost anywhere. Visitors can choose a question or chat
type to direct the communication to the right
representative day or night. Even if chat isn’t live at
certain times, you can offer automated services that
answer the most common shopping and technical
questions.

With live chat, visitors can continue to interact on
their favorite websites even during extremely busy
times. The software can display exactly how long the
wait may be. With support phone calls, visitors are
left tied to their phones listening to unpleasant music
for several minutes before being answered. Usually, the
phone support is only available during business hours,
greatly decreasing your potential customer base. Real-
time communication equals better profits, because
customers queries are quickly answered. This can also
lead to your business being recommended to others.

Elevate Agent Retention & Engagement

2012-05-24T15:00:00.000-07:00

Happy Thursday Everyone.

Here's a great article about ways to elevate agent retention and engagement. Whether you are using Live Chat on your website, social media and/or mobile devices, WebsiteAlive or Live Chat utilizers have their own staff members answer these questions and are "in house" customer service people to handle Live Chat questions. Of course, you can always have a third party call center take care of this for you. Worth reading!

______________________________________

If you stick a human being in a cramped cubical, tether them to a desk and pay them $9.50/hr to handle calls from demanding customers for 8-10 hours each day under fluorescent lighting…bad things are bound to happen. Bad things like burnout, poor performance, turnover, substance abuse, and most commonly of all – supervisor kidnappings.

Ever since the invention of the call center, companies have struggled mightily with keeping agents inspired and in place. What’s truly disconcerting is that, in many organizations, low agent retention and engagement is in some ways part of the plan. That is, they view burnout and turnover as the “nature of the beast” in the call center – accepting it as inevitable due to the repetitive, restrictive and stressful “nature” of call center work.

Of course, not everybody has such a defeatist attitude. In the best call centers, management strives to change(or at least tame) the nature of the beast. While they do acknowledge that frontline work is challenging and potentially monotonous, they also recognize that there are countless ways to counter that – to inspire agents not just to show up to work but to excel at it, and to relinquish any spray paint, drugs or weaponry in their possession before coming through the door.

I know this because I have seen it first hand, time and again – at leading customer care organizations during my nearly two decades sneaking into call centers and conferences.

So how exactly DO the best call centers achieve high levels of agent engagement and retention? Let me count the ways – seven of them, at least:

1) Put your metrics where your mouth is. When your company tells everybody in the world that it’s a highly customer-centric organization focused on quality and issue resolution, you can’t then tell your agents (whom you attract with such proclamations) that their main performance metrics are Average Handle Time and number of Calls Handled per Hour. Doing so will quickly zap staff of their enthusiasm and trust, thus resulting in high turnover, poor customer satisfaction and your head getting mounted on the CEO’s wall.

2) Provide meaningful rewards and recognition. When it comes to motivating agents, you don’t have to break the bank, but if you write off rewards and recognition entirely – or go at it half-assed – agents may break their computers, or your legs. There are plenty of fun, affordable and meaningful ways to reward/ recognize individuals and teams when they achieve key goals or come to work sober more than two days in a row.

3) Empower agents beyond the phones. Your agents possess a wealth of skills, knowledge and experience – assuming your center’s hiring and training programs don’t blow. Empowering staff to use their expertise and experience to come up with better ideas and approaches than you can think of yourself is a great way to better the center while simultaneously making agents feel like they didn’t make a mistake by dropping out of high school. In addition to improving processes and employee morale and retention, having agents help out on committees, task forces and special projects frees you up to spend more time on things like coaching and online poker.

4) Kick agents out of the call center. Other than threatening agents with serious physical violence if they quit, giving agents the opportunity and the freedom to work from home is the best way to retain them. In fact, in a study on call centers with home agents in place that I conducted this past spring, nearly every participant (93%) reported that the use of home agents has had a “very positive” or “positive” impact on agent retention.

5) Invest in agent wellness. Fact: If you show agents you care about them by providing things like fitness amenities, healthy food options, de-stress areas and wellness courses, they will not only stay healthy and perform better, they will feel highly valued by and committed to the organization. If, on the other hand, you make no effort to improve wellness in the call center, agents WILL eat one another, thus making it difficult to schedule enough staff during peak periods.

6) Covet community service as much as customer service. People are inspired by and want to work for companies that care about all human beings – not just customers and employees. You are much more likely to hang on to talented staff if you can show them the reason their wages are so laughable is that half of what they should earn goes toward feeding the hungry, housing the homeless, and rehabbing former child TV stars. Also, be sure to give agents a few paid days off each year to volunteer for their favorite charity/non-profit organization; the time off the phones will help to minimize their whining about back pain and Carpal Tunnel flare ups.

7) Administer formal engagement surveys – and act on the findings. The very act of measuring agent engagement can help to increase it – but only if agents see that the 15 minutes of their life they wasted filling out the engagement survey actually leads to some positive changes. You can’t ask a child if he wants a piece of candy and then not give him a piece after he says “yes” – as tempting and fun as doing so might be.

Top Five Reasons Why We Lead The Industry:

2012-05-22T11:52:00.001-07:00

A 60-day Money-Back Guarantee
Be confident! Alive Chat wants you happy.

A 99.9% Uptime Guarantee
Our servers and data center are rock-solid reliable.

Full Customization
We seamlessly match our service to your company's brand.

Dedicated Support
Our support team and a robust self-help knowledge base.

Our Volume
We serve thousands of successful chats per day.

Six Ways to Engage Visitors to Your Website

2012-05-18T08:15:00.000-07:00

So you’ve done the hard part, right? You’ve got someone to visit your site but how do you stop him or her from leaving and then encourage them to keep coming back? Well, here are some ways to engage your visitors.

Live Chat

WebsiteAlive - Chat Live with your site visitors in real time anywhere, anytime! Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. Alive Chatis an on-demand, pay as you go, no contract, cancel anytime software solution thatrequires no downloads or installations to get up and running.

Blog

If you haven’t got a blog on your website already, start writing one. Once you have got a blog make sure you update it at least once a week and make it interesting. If you do all of this, people will start following your blog and/or accessing your blog from other sites that will then link them to your own site. A blog will encourage existing visitors to have someownership of your site and will garner first-time visitors from all over the Internet.

Social Media

Use sites like Facebook and Twitter to post catchy headlines and comments that then link to your site. If Facebook was a country, it would be the third most populated country in the World and you can reach that audience for free, so don’t play down the influencethat social media can have on your website.

Support and encourage user comments

Make sure users are encouraged to comment on any page of your website and support it by commenting or replying yourself. It is the best way to build a relationship with your visitors and to keep them interested. If you haven’t already got comment boxes, make it a priority.

Massage your users’ egos

If a user adds a good comment to your site or makes a suggestion, praise them! Thank them for their involvement and ask them to keep contributing as you appreciate their thoughts. Even showcase the best comments from your users which will not only make them feel good about themselves, but encourage other users to get involved too.

Get your key people involved

Make sure the important people involved in your website are involved with your users. Get them commenting and adding to the debate. Ask them to write a blog and let visitors to your site know who they are. Profile their expertise in the area and get them to interact with
visitors. If you can get a celebrity within your field to do any of these, then even better!

If you manage to do all of these, not only will you see the number of people visiting your website increase, they might even stay, and once they stay, your website will begin to work for you.

Keeping Control over Your Social Media Content: Dos and Don’ts

2012-05-15T20:28:00.000-07:00

Things you should do

Do have a plan. Every article you’ve ever read about creating content includes a reference to planning in some fashion — such as creating an editorial calendar or creating a checklist. Though this advice may sound like a broken record, advanced planning really is the one key step content creators can take to help assure quality. Nothing scuttles a content marketing program faster than not knowing the best time and place to publish your content on the right channel, or not knowing the steps you’ll need to take beforehand to get it done properly.

Do train your team. Make sure everyone on your content-producing team (internal and external) understands your organization’s goals and the required procedures involved in your content marketing program. For example, provide them with a style guide; teach those who manage your real-time communications (e.g., Twitter or Facebook) what your company considers appropriate and inappropriate for posts; and outline your criteria for escalating any concerns about posts or replies to a supervisor. You need to trust that your team knows your corporate story and can use their best judgment to share it, so providing adequate training is the best way to ensure that they are producing timely, relevant, and valuable content on your company’s behalf.

Do designate a media monitor. Assign specific team members to monitor all mentions of your company online. Whether you use your own monitoring system or one of the popular tools on the market, it is vital to keep on top of these conversations wherever they are occurring. Designated team members will be able to track mentions and keep tabs on customer sentiment on a regular basis, so you will know how to respond in a timely manner, and important conversations won’t fall through the cracks.

Things you should NOT do

Don’t “drive angry.” When someone out there says something that puts your company in a bad light, don’t respond right away. The natural response to being punched is to punch right back. It can feel like every second you leave a bad comment out there is a lost opportunity to right the situation. While this is partly true, it’s also true that replying immediately but inappropriately can make the situation worse. Slow down, take a deep breath, and lean on your style guide and content rules to ensure that your response produces a good outcome.

Don’t mumble. Unless your blog is about creative writing or something similar, use simple language and avoid jargon, which can muddy the message. Even if your team members use business-speak in their daily work lives, take a step back to think about the meanings of the words you use and how they will be understood by your audience. Writing content that is full of jargon and esoteric language is like mumbling to your readers: They may not fully understand what you are trying to communicate. Creating content that is useful and readable is a key component of a quality assurance system.

Don’t SEO just to SEO. Keywords are critical to search engine optimization, and of course you want to make sure to include them whenever possible in all your content — not just the social media kind. But you want to make sure you do it organically. We all know bad SEO content when we read it, and we dislike it because it is difficult to understand. Plus, it feels a bit like the author deceived you to get you to read the content under false pretenses. Monitoring your use of keywords will help ensure your content is top-notch and gets appreciated for the value it provides — not just because it was easy to find.

Live Chat Software - The Small business Benefits

2012-05-14T19:06:00.000-07:00

Enhancing your website with AliveChat is an easy and affordable way to increase sales according to Forrester Research and Internet Retailer. Studies show that close rates can increase to 10 or 15% simply because website visitors have an anonymous and quick way to get answers via live chat. Many customers have one question that stands in the way of completing a sale and can’t find it on the website, or want to know other options: live chat will eliminate this hurdle.

AliveChat Unique Features

2012-05-11T19:29:00.000-07:00

Here are some of the many unique features AliveChat has to offer:

Trial Period – Website offers a free 10-day no obligations trial period. You don’t have to submit your credit card details to gain access.

Money-back Guarantee – Users get a 60 day money back guarantee on all AliveChat versions.

Mobile Chat – Operators can resume work right from their mobile phones. AliveChat is one of very few livechat support software incorporate mobile chat on this level.

Away Mode – When you are on break, or away from your computer, you can leave AliveChat on away mode that will prevent visitors from chatting with you. You can still monitor traffic, receive chat transfers, and request proactive chats while in away mode.

Operator-Operator Chat – Communicate with other Operators within your organization via a private chat room.

Return Visitor Recognition – When customers connect with a chat, their network IP addresses are recorded. When customers return, their presence is detected and prior chat histories can be instantly accessed.

Auto-Greetings – When calls are accepted, programmable greetings respond immediately to welcome customer inquiries.

Call Transfer – Sometimes certain Agents/Operators may not be equipped to answer a question

Call Queue – Visitors are queued on a first come first serve (FIFO) basis and then transferred when Operators are available.

Automatic Call Distribution (ACD) – Routes calls to Operator with the least chat volume, providing efficient load balancing of incoming calls. This also ensures that online Operators receive equal call volume.

Administrator Rights – An administrator may assign rights to operators that allow them to run reports and configure the call center.

Reports

AliveChat is capable of automatically generating reports and some available on demand. An Operator Log In Summary helps the administrator monitor specific log in and log out times for each operator. The Operator Performance Analysis Report monitors average calls per day, average answered calls per day, average response time, and average call length. The Return Visitors Resolution Analysis Report briefs you on return visitors. Chat Trends helps you determine whether to hire an extra operator when dealing with busy peak periods. Concurrent Chats and Survey Results are all included in the browser-based platform. Website Traffic Analysis Report is available in AliveChat PRO and AliveChat PRO+ versions only.
Customizations

AliveChat administrators can customize several aspects of the software to suit the needs of business. Users may choose a preferred design from the Chat Button Gallery (for Online/Offline buttons) or create custom button. Without prior knowledge of HTML & CSS, users can create exciting Visitor Chat Windows that matches the website brand.

Multiple Site support
WebsiteAlive features multiple site and brand support. With just one AliveChat account administrators can have the same set of operators provide support for as many websites and easily distinguish which websites visitors are coming from with website identification features.

Multiple Languages support
You may configure AliveChat’s user text, prompts, and messages to be in your native language and dialogue.

Security (Encryption)
A SSL (Secure Sockets Layer) Operator and Visitor chat encrypts your chat conversation ensuring no one can intercept critical dialog.

Customer Support Representative Performance
AliveChat provides support for its users via Email, Live Chat, Phone, and the AliveChat Self-Help Knowledgebase. Support is available 24/7 and they guarantee a 99.9% uptime period for the platform.

Live Chat!

2012-05-10T21:26:00.004-07:00

•Great first impressions. Live chat enables customers to get instant and brief answers to their questions. Many people don’t want to spend the time on a phone call, so these instant answers give a great impression to customers.

•More feedback options. Live chat can be coupled with a post-chat survey that asks customers to rate their experience with the customer service representative and the company itself. These surveys take less time than a survey over the phone would, so response rates will likely be greater.

•Build instant leads. Live chat allows your customer service representatives to give links to the company’s website to quickly gain contact information from the customer. This is a great way to build up business.

•Instant statistics. See statistics about the customer’s referring URL, IP address, geographic location, and more. This allows you to see who is contacting you, where they’
re coming from, and how they found you while utilizing Live Chat.

Improve Customer Service, Reduce Operating Costs!

2012-05-07T15:35:00.004-07:00

In today’s world, a person can get information on everything with a
click of the mouse – customers have gotten impatient. Just think if
your customer wants to get in touch with you but there are only few
phone representatives to answer calls – the line is busy. If customer
gets impatient, he or she may switch loyalties to another company who
will fulfill their needs immediately.

This is where live chat can increase customer satisfaction. If a site
owner subscribes to WebsiteAlive, your site visitors can easily get
in touch via live chat. If you quickly answer all the customers'
queries, you will receive much more positive results. Apart from
increased sales, you will also gain customer loyalty.

So what are you waiting for? Get WebsiteAlive today and start
increasing sales for your business.

Small Business Can Have It All Too

2012-04-30T14:08:00.001-07:00

There's no shortage of excellent technology and software that will get you there. Live chat support software, like WebsiteAlive, is the perfect example of an application that will benefit you and your company. With live chat support, you have the ability to monitor your customer's footprints and anticipate any needs they may have. And, although customer support is the primary focus of live help software, you will also have access to powerful reporting and analysis tools. For its excellent features, ease of use and support option, we are pleased to award WebsiteAlive with the TopTenREVIEWS Bronze Award for excellence in live chat support software.

Courtesy: Top TenREVIEWS

WebsiteAlive® and Alive Chat™ Continue Record Growth in 2012. Company Records 32% Overall Gains and Expects Continued Advancement.

2012-04-24T14:33:00.000-07:00

HOUSTON—April 24, 2012—WebsiteAlive® and its award-winning, industry-leading Alive Chat™ continue to dominate the Live Chat/Click-to-Call market and 2012 looks to be another record-breaking year.

“2011 was another tremendous year for us. Not only did we see a 32% increase in the number of businesses using Alive Chat, we introduced new products such as Alive Dial™ – our Click-to-Call platform that easily integrates with Alive Chat; added new features to enhance existing products; increased staff and opened a new west coast office in San Jose. WebsiteAlive is no longer just about Live Chat. We’re a complete communications company, connecting consumers to businesses the fastest way possible via the Internet and mobile platforms. From what we see so far, 2012 should be even bigger and better,” explained Adam J. Stass, Partner and CEO of WebsiteAlive.

In 2011, WebsiteAlive and TRUSTe, the leading privacy trustmark and provider of privacy solutions, and McAfee, the world's largest dedicated security technology company, teamed up to offer the only private and secure online communication via Live Chat available today. Both have certified that Alive Chat has demonstrated its commitment to consumer privacy, trust and security online.

Over 11,000 web and mobile sites around the world are using Alive Chat as their Live Chat solution to meet and greet website visitors, answer questions and close sales. Stass continued, “With the addition of McAfee and TRUSTe, visitors who frequent sites using Alive Chat can be confident their live chats are secure and private.

“We also had some fun watching three of our professional sports clients rise to the top in their respective fields — the Dallas Mavericks winning the 2011 NBA Championship, the Boston Bruins winning the 2011 Stanley Cup and the LA Galaxy winning the 2011 MLS Cup.”

WebsiteAlive’s Alive Chat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If users have an Internet connection and a web browser, they can use Alive Chat. With Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, operators can take chats on the road with Internet-based mobile phones and chat with website visitors just as they would from their desktop.

Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, companies can easily brand Alive Chat windows with their logos and color schemes to match the company’s design, giving customers a fully integrated experience.

Read full Press Release (courtesy of PR Web)

Alive Chat - Many Ways to Engage Visitors

2012-04-18T21:01:00.000-07:00

Your website visitors can start chatting with you in several ways!

Depending on how you want to build your website, marketing campaign or portal, Alive Chat offers the flexibility you need.

Here are a few perks Alive Chat has to offer:

Image Chat Buttons
Text Link to Chat
Proactive Pop Up
Embedded iFrame Chat Window
Embedded Pop-Up Chat Window
Embedded Floating Chat Window
Facebook FanPage App
Twitter
Meebo

View the Alive Chat Demo here: http://www.websitealive.com/livechatyourbrand/

Demo Alive Chat NOW On Your Website

2012-04-16T18:56:00.001-07:00

No more pop-up windows! Embed the chat window directly into your web site and provide a seamless user experience.

Alive Chat supports: Apple iPhone/iPad (Thanks to Steve Jobs for making this all possible), Blackberry, Android, and other mobile devices.
Get it NOW on your website seamlessly.

Customer Care Representatives and AliveChat

2012-04-13T11:45:00.002-07:00

In its basic essence, online chat support creates a two-way window of online communication between browsers and company personnel on a retail website. Using the ‘chat-with-us’ button, users can have a chat conversation with customer care representatives of a site. Users can put forth any queries, complaints or doubt they may have regarding a product, service or procedure. On the other hand, with live chat software, customer care personnel also has access to behavioral data of all those browsing on their website. They too, can approach customers with an offer of assistance if they feel it may be required.

When assistance is available so easily at hand, such that the consumer has to make absolutely no extra effort, it is more likely that he shall make use of it, to know more about a product or service. And a more informed customer is a more frequent buyer. Moreover, online chatting with company representatives provides for an immediate response to queries, which is not possible via both email and telephonic interaction. In this sense, such software likens the online shopping experience more life-like, as if there is a one-to-one interaction with salespersons. It is then no surprise that online chat support does definitely improve the logistical organization of internet shopping.

Another important characteristic which causes live chat software to increase sales is that customer care reps can approach browsers themselves too. Often, when people are confused and ambivalent regarding a product or procedure, the offer of assistance and subsequent interaction with company personnel leads them to take a decision and make the purchase.

Add a few lines of HTML/Javascript to your web site and get up and running today.

WebsiteAlive - Alive Chat Success Stories

2012-04-11T20:46:00.004-07:00

Want to know more about what makes WebsiteAlive - Alive Chat so popular? Read what our clients have to say!

Ballena Technologies "We were looking for a way to advance our current technology (interactive 3-D venue visualization) with our clients through LIVE CHAT. We feel that partnering with websitealive.com will increase ticket sales, and customer service for our clients by adding their CHAT component to our system. Now consumers will have the luxury of viewing a seat at one of our many sport and entertainment venues around the country and be able to interact with our clients instantly."
Steve Stonehouse | www.seats3d.com
Region: US | Industry: Sports & Entertainment
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AccuConference "We were searching for another way to better respond to our clients and Alive Chat has provided that to us. We have been able to dramatically increase our ability to respond to customers needs and now we have the ability to provide numerous lines of communication. Working with Alive Chat has made taking care of our customers questions quick and easy and our customers really like being able to reach us through a chat system."
Rob Anderson | www.accuconference.com
Region: Global | Industry: A/V & web
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Oakley Signs & Graphics "I wanted to let you know that I could not be happier with WebsiteAlive. It has played a large role in helping us reach even higher levels of customer service. We looked at a ton of other "Live Chat" systems and found WebsiteAlive to clearly offer the best of breed. It's easy to setup, easy to use, and rich in features. Any company not using WebsiteAlive is nuts."
Scott Levitt | www.oakleysigns.com
Region: UK | Industry: Advertising

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Three Golden Rules for Making Live Chat go the Extra Mile for Your Business

2012-04-09T20:25:00.004-07:00

Live chat can obviously increase your business potential, but only if it’s executed correctly. Here are some important tips to ensure you make the most out of live chat software:

Don’t forget to boost your social! When your live chat representatives receive positive feedback from online visitors and customers, consider instructing your representatives (or sales people) to nicely remind your visitors to "Like" your Facebook page and leave a comment on it.

Don’t be too robotic. The whole point of having live chat available is to provide warm, human help to a customer’s shopping experience. Having robotic greetings or responses can kill the effectiveness of live chat.

Be prepared for surges in chat volume. Customers need to understand that they are in a queue and a representative will be with them shortly, if not immediately.

Basically, the best rule-of-thumb here is to think outside the box and always try to stay one step ahead of your customers' requirements and needs.

Alive Chat

2012-04-06T15:57:00.002-07:00

See how we're changing the world with Live Chat interaction. Preview the latest Press, Video, and Client highlights from leaders in the industry.

Alive Chat is THE live chat solution!

2012-04-03T18:36:00.001-07:00

Operators Anywhere - Nothing to Download or Install. Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser. Get the facts here.