<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:blogger='http://schemas.google.com/blogger/2008' xmlns:georss='http://www.georss.org/georss' xmlns:gd="http://schemas.google.com/g/2005" xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-29600742611858461</id><updated>2026-09-16T19:10:54.878+01:00</updated><category term="HMRC"/><category term="tax"/><category term="staff morale"/><category term="avoidance"/><category term="it"/><category term="customer satisfaction"/><category term="communications"/><category term="call centre"/><category term="evasion"/><category term="online filing"/><category term="politicisation"/><category term="fraud"/><category term="restructuring"/><category term="cock ups"/><category term="lin homer"/><category term="tax returns"/><category term="David 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spin"/><category term="retirement"/><category term="reward"/><category term="richardson"/><category term="ricketts"/><category term="rigging"/><category term="rip-off"/><category term="risk"/><category term="roadmap"/><category term="roar"/><category term="robotic process automation ban"/><category term="royal helpline"/><category term="royalty"/><category term="rural pub killer"/><category term="sa252"/><category term="sack"/><category term="satire"/><category term="savings"/><category term="scenic location penalty"/><category term="school"/><category term="screen-scraping crackdown"/><category term="secret"/><category term="select committee"/><category term="self-assessment bullying"/><category term="self-assessment chaos"/><category term="self-assessment cock-up"/><category term="self-assessment tax"/><category term="self-employed NI rise"/><category term="self-employed heroes"/><category term="self-employed rebellion"/><category term="self-employed tips"/><category term="serco"/><category term="service levels"/><category term="sex"/><category term="sfo"/><category term="shipley"/><category term="siam"/><category term="sickie"/><category term="simple assessments"/><category term="sipps"/><category term="small business nightmare"/><category term="sms"/><category term="smug"/><category term="snooping"/><category term="snow"/><category term="snp"/><category term="social media"/><category term="software suggestions"/><category term="solar"/><category term="spam"/><category term="spring statement"/><category term="spurs"/><category term="srit"/><category term="staff shortages"/><category term="startup funding limbo"/><category term="state pension error"/><category term="statistics"/><category term="stratford"/><category term="stress"/><category term="student loan overcharge"/><category term="stulti"/><category term="subway"/><category term="summersgill"/><category term="supermarkets"/><category term="sweden"/><category term="systemic bullying at HMRC"/><category term="taiwan"/><category term="target"/><category term="taskforce"/><category term="taskforces"/><category term="tax act"/><category term="tax advice"/><category term="tax barrister mockery"/><category term="tax code adjustment"/><category term="tax day"/><category term="tax dispute limbo"/><category term="tax free"/><category term="tax gap shame"/><category term="tax investigation"/><category term="tax petardance"/><category term="tax planning"/><category term="tax reliief"/><category term="tax tribunal"/><category term="tax year end"/><category term="taxgate"/><category term="taxi"/><category term="taxman feet up"/><category term="taxpayer abandonment"/><category term="taxpayer funded failure"/><category term="taxpayer funded tech flop"/><category term="taxpayer fury"/><category term="taxpayer money down the drain"/><category term="taxpayer satisfaction"/><category term="taxpayer waste"/><category term="tech business strangled"/><category term="telford"/><category term="terminally ill harassment"/><category term="testing"/><category term="text"/><category term="texting"/><category term="theresa middleton"/><category term="thief"/><category term="toilets"/><category term="tolleytaxaward"/><category term="trading"/><category term="transitional centres"/><category term="trial"/><category term="trivial tax bills"/><category term="trustpilot"/><category term="tss"/><category term="turnover"/><category term="tv"/><category term="two-tier incompetence"/><category term="twylah"/><category term="ubs"/><category term="ulez"/><category term="under 10% signed up"/><category term="unfair settlements"/><category term="uniforms"/><category term="unprofessional HMRC"/><category term="update"/><category term="usa"/><category term="valentine&#39;s day"/><category term="vape shops"/><category term="venables"/><category term="video"/><category term="vip"/><category term="walker"/><category term="wankie"/><category term="war"/><category term="webcam"/><category term="webchat"/><category term="welby"/><category term="welsh"/><category term="west ham"/><category term="wfh"/><category term="wheeler"/><category term="wikipedia"/><category term="wine"/><category term="work from home"/><category term="work from home setup"/><category term="yield"/><category term="zahawi"/><category term="zombie"/><category term="£100 or less nonsense"/><category term="£155k tribunal payout"/><category term="£175m waste"/><category term="£186m wasted"/><category term="£2.8bn demand"/><category term="£200 fine trap"/><category term="£2m homes surcharge"/><category term="£40k underpayment"/><category term="£44m recovered"/><category term="£50k threshold"/><category term="£95k out of pocket"/><category term="£966bn tax haul"/><title type='text'>HMRC Is Shite</title><subtitle type='html'>HMRC Is Shite (www.hmrcisshite.com, www.hmrconline.com) is dedicated to the taxpayers of Britain, and the employees of the HMRC, who have to endure the monumental shambles that is His Majesty&#39;s Revenue and Customs (HMRC).</subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default?redirect=false'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><link rel='next' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default?start-index=26&amp;max-results=25&amp;redirect=false'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>3454</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>25</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-8079722447037987149</id><published>2026-09-13T11:58:42.930+01:00</published><updated>2026-09-13T11:58:42.931+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="wankers"/><title type='text'>Hypocritical Wankers!</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a 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href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/8079722447037987149/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/09/hypocritical-wankers.html#comment-form' title='7 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/8079722447037987149'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/8079722447037987149'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/09/hypocritical-wankers.html' title='Hypocritical Wankers!'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-TfRgUdnj90IFgMVOYAcUTsRHpoaTwM_2XBvlQPad3cklMLVyTnB2XawRPhvLi-jsCrM-r6n8EZ7nwXwFH8DO0bYfIuVJoBs598lVHjNgwUljm4bzVqXUkWXrvIRUU7bdHYm83uwtSWzn4B8jKC0yzUWMheCDNOaAjrZG5FLE4_Kq3SCQoSs_Ao6XbZ0/s72-w400-h318-c/line.png" height="72" width="72"/><thr:total>7</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5994043914791128945</id><published>2026-09-08T11:07:15.108+01:00</published><updated>2026-09-08T11:07:15.108+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="HMRC"/><category scheme="http://www.blogger.com/atom/ns#" term="racism"/><title type='text'>Blinkin&#39; Flip!</title><content type='html'>&lt;div class=&quot;ssrcss-vxwoax-ComponentWrapper e1aon0op1&quot; data-block=&quot;text&quot;&gt;&lt;div class=&quot;ssrcss-126h8e-Spacer e1aon0op0&quot;&gt;&lt;div data-testid=&quot;rich-text&quot;&gt;&lt;div class=&quot;ssrcss-nqezkk-RichTextContainer e5tfeyi1&quot;&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj3szw0IwlGDiHwE1rmBPtDSAf4xLbbZlWTlgQpUkr8rtSo9l-9RX3xJuheXTXJ2DH1gOwtX92udGUhPqBrAGCrZvnehod5r-EE8YSYLp_j_ocXZho1-huNo7jTKjk7MwnhVXrc5XoUecpfA4TXml-_2gAsli_hPpWb7aq6VL1LKh84jZThVUtBSNqcs3Y/s251/whatthe.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;200&quot; data-original-width=&quot;251&quot; height=&quot;319&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj3szw0IwlGDiHwE1rmBPtDSAf4xLbbZlWTlgQpUkr8rtSo9l-9RX3xJuheXTXJ2DH1gOwtX92udGUhPqBrAGCrZvnehod5r-EE8YSYLp_j_ocXZho1-huNo7jTKjk7MwnhVXrc5XoUecpfA4TXml-_2gAsli_hPpWb7aq6VL1LKh84jZThVUtBSNqcs3Y/w400-h319/whatthe.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;A former tax worker who described himself as &quot;the ultimate genocidal racist monster&quot; has been jailed for inciting hatred online after he was exposed by a &lt;a href=&quot;https://www.bbc.co.uk/news/articles/c5ywj92jwy1o&quot; target=&quot;_blank&quot;&gt;BBC investigation&lt;/a&gt;.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Thomas Webster was sacked by HMRC and investigated by police after comments he made to an undercover journalist in the BBC programme &#39;Unmasked: Extreme Far Right&#39;.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Webster, 29, from Lapworth, Warwickshire, &lt;a class=&quot;ssrcss-1e0jzsh-InlineLink e1kn3p7n0&quot; href=&quot;https://www.bbc.co.uk/news/articles/ckg3l37nvmdo&quot;&gt;admitted 10 counts of stirring up racial hatred online&lt;/a&gt;, including ones calling for the killing and extinction of his racial &quot;enemies&quot;.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Webster also admitted to stirring up religious hatred and another count of stirring up hatred on the grounds of sexual orientation. He was sentenced to two years at Warwick Crown Court.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;ssrcss-vxwoax-ComponentWrapper e1aon0op1&quot; data-block=&quot;text&quot;&gt;&lt;div class=&quot;ssrcss-126h8e-Spacer e1aon0op0&quot;&gt;&lt;div data-testid=&quot;rich-text&quot;&gt;&lt;div class=&quot;ssrcss-nqezkk-RichTextContainer e5tfeyi1&quot;&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;In his online posts, Webster said he wanted Jewish and gay people to be tortured and executed.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Webster also said he wanted to kill all Muslims until they were &quot;globally extinct&quot;.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;In one instance, he said if a migrant hotel was placed on his road he would &quot;prepare for murder and prison time, I am serious&quot;.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Webster was a member of the far-right group Patriotic Alternative when a &lt;a class=&quot;ssrcss-1e0jzsh-InlineLink e1kn3p7n0&quot; href=&quot;https://www.bbc.co.uk/news/articles/cn8xykr5v95o&quot;&gt;BBC Wales Investigates&#39; undercover reporter&lt;/a&gt; secretly recorded him at two of the group&#39;s events in 2024.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;He was filmed saying that in his job at HMRC he liked to &quot;deliberately&quot; give non-white people &quot;bad information which sounds interesting, like I&#39;m deliberately trying to sabotage them&quot;.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Webster was dismissed by HMRC in February 2025, a month after the programme was broadcast.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;ssrcss-vxwoax-ComponentWrapper e1aon0op1&quot; data-block=&quot;text&quot;&gt;&lt;div class=&quot;ssrcss-126h8e-Spacer e1aon0op0&quot;&gt;&lt;div data-testid=&quot;rich-text&quot;&gt;&lt;div class=&quot;ssrcss-nqezkk-RichTextContainer e5tfeyi1&quot;&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;The HMRC said it took breaches of its standards &quot;extremely seriously&quot; and had &quot;robust processes&quot; in place to investigate concerns.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;&quot;Where standards are not met, we act decisively,&quot; HMRC said in a statement.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;&quot;Following an internal disciplinary process, the individual concerned was dismissed from HMRC and ceased to be employed by the department in February 2025.&quot;&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Talking to an undercover BBC reporter, Webster self-identified as a &quot;white totalitarianist&quot; who believed in &quot;a world where white becomes the default human race... all other races will be extinct.&quot;&lt;/p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5994043914791128945/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/09/blinkin-flip.html#comment-form' title='6 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5994043914791128945'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5994043914791128945'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/09/blinkin-flip.html' title='Blinkin&#39; Flip!'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj3szw0IwlGDiHwE1rmBPtDSAf4xLbbZlWTlgQpUkr8rtSo9l-9RX3xJuheXTXJ2DH1gOwtX92udGUhPqBrAGCrZvnehod5r-EE8YSYLp_j_ocXZho1-huNo7jTKjk7MwnhVXrc5XoUecpfA4TXml-_2gAsli_hPpWb7aq6VL1LKh84jZThVUtBSNqcs3Y/s72-w400-h319-c/whatthe.JPG" height="72" width="72"/><thr:total>6</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5390988102730622006</id><published>2026-08-31T11:56:45.325+01:00</published><updated>2026-08-31T11:56:45.325+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="money laundering"/><title type='text'>How To Spot Money Laundering - Lesson 1</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTrGXKG-r_yOz03s_OxMgrxBZfRxzYgNsl55eGXBMps8CppBaSa4Cz1nr2q_LMKXSE6CaFhs37b-27xCJVU1374blQs4ulRAGHGQmw5d5PVPuRnjIgWTM8j3mcO1joJ6_MwaREymI6eYoAVRBBC28AzJ2cAeFWGyuZJszmPz8B-MKCoEN62MjbVt16djY/s680/dalston.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;680&quot; data-original-width=&quot;529&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTrGXKG-r_yOz03s_OxMgrxBZfRxzYgNsl55eGXBMps8CppBaSa4Cz1nr2q_LMKXSE6CaFhs37b-27xCJVU1374blQs4ulRAGHGQmw5d5PVPuRnjIgWTM8j3mcO1joJ6_MwaREymI6eYoAVRBBC28AzJ2cAeFWGyuZJszmPz8B-MKCoEN62MjbVt16djY/w311-h400/dalston.jpg&quot; width=&quot;311&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5390988102730622006/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/how-to-spot-money-laundering-lesson-1.html#comment-form' title='10 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5390988102730622006'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5390988102730622006'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/how-to-spot-money-laundering-lesson-1.html' title='How To Spot Money Laundering - Lesson 1'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTrGXKG-r_yOz03s_OxMgrxBZfRxzYgNsl55eGXBMps8CppBaSa4Cz1nr2q_LMKXSE6CaFhs37b-27xCJVU1374blQs4ulRAGHGQmw5d5PVPuRnjIgWTM8j3mcO1joJ6_MwaREymI6eYoAVRBBC28AzJ2cAeFWGyuZJszmPz8B-MKCoEN62MjbVt16djY/s72-w311-h400-c/dalston.jpg" height="72" width="72"/><thr:total>10</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-2532005344064562124</id><published>2026-08-29T16:05:50.364+01:00</published><updated>2026-08-29T16:05:50.365+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="call centre"/><category scheme="http://www.blogger.com/atom/ns#" term="delay"/><title type='text'>£30 Off Your Tax Bill For 30 Minute Call Delay</title><content type='html'>&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;&lt;span class=&quot;ssrcss-1xjjfut-BoldText e5tfeyi3&quot;&gt;&lt;/span&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh7aZQQ_zA5csg_NVVz9VKpYAU6VSllaIvXyoaUAvPXLhLJUA-FG0QzVfW-6_dGDefnVXZT8VVXqTCdlX4EvVU5k51QdIcZXjR0NiXwXEEZ7mmDzzgOx0RrZ_rfSu_P48Mu5dya4cMaZ0D165PYgaih00o0ry3GZLWFIlaprxXngQt5g9c55RLOwim8w0k/s347/ksc.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;236&quot; data-original-width=&quot;347&quot; height=&quot;272&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh7aZQQ_zA5csg_NVVz9VKpYAU6VSllaIvXyoaUAvPXLhLJUA-FG0QzVfW-6_dGDefnVXZT8VVXqTCdlX4EvVU5k51QdIcZXjR0NiXwXEEZ7mmDzzgOx0RrZ_rfSu_P48Mu5dya4cMaZ0D165PYgaih00o0ry3GZLWFIlaprxXngQt5g9c55RLOwim8w0k/w400-h272/ksc.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;&lt;span class=&quot;ssrcss-1xjjfut-BoldText e5tfeyi3&quot;&gt;People
 on hold to HMRC for more than 30 minutes would
 get £30 off their tax bill under a Reform UK government, &lt;a href=&quot;https://www.bbc.co.uk/news/articles/c804rd7leppo&quot; target=&quot;_blank&quot;&gt;Robert Jenrick has announced&lt;/a&gt;.&lt;/span&gt;&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;Reform&#39;s
 economy spokesman said HMRC&#39;s treatment of taxpayers was &quot;offensive to 
working people&quot; and his party would tie the pay of senior HMRC officials
 to customer service targets.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;To prevent abuse, the tax credit for phone delays would be limited to two occasions in a given tax year, Jenrick said.&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;In
 January 2025, the Public Accounts committee accused HMRC of seeking to 
&quot;degrade its telephone service to drive taxpayers to digital channels&quot; &lt;a class=&quot;ssrcss-1e0jzsh-InlineLink e1kn3p7n0&quot; href=&quot;https://committees.parliament.uk/publications/46301/documents/233200/default/&quot;&gt;in a highly critical report.&lt;span class=&quot;visually-hidden ssrcss-i2z2ig-VisuallyHidden e16en2lz0&quot;&gt;, external&lt;/span&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=&quot;ssrcss-1q0x1qg-Paragraph e1jhz7w10&quot;&gt;The
 MPs&#39; report said nearly 44,000 customers were cut off without warning 
after being on hold for more than an hour in 2024 and &quot;HMRC&#39;s treatment 
of taxpayers has damaged trust in the tax system&quot;.&lt;/p&gt;&lt;p&gt;Additionally, the pay of senior HMRC officials will be linked to their customer service performance.&lt;/p&gt;&lt;p&gt;It would be interesting to see if this policy, if Reform win the next election and actually implement it, would have any meaningful impact on the call handling performance of HMRC.&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/2532005344064562124/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/30-off-your-tax-bill-for-30-minute-call.html#comment-form' title='7 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/2532005344064562124'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/2532005344064562124'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/30-off-your-tax-bill-for-30-minute-call.html' title='£30 Off Your Tax Bill For 30 Minute Call Delay'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh7aZQQ_zA5csg_NVVz9VKpYAU6VSllaIvXyoaUAvPXLhLJUA-FG0QzVfW-6_dGDefnVXZT8VVXqTCdlX4EvVU5k51QdIcZXjR0NiXwXEEZ7mmDzzgOx0RrZ_rfSu_P48Mu5dya4cMaZ0D165PYgaih00o0ry3GZLWFIlaprxXngQt5g9c55RLOwim8w0k/s72-w400-h272-c/ksc.JPG" height="72" width="72"/><thr:total>7</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-4669366821318719240</id><published>2026-08-24T11:35:43.845+01:00</published><updated>2026-08-24T11:35:43.846+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="burnham"/><category scheme="http://www.blogger.com/atom/ns#" term="mansion tax"/><title type='text'>HMRC&#39;s Army of Home Inspectors</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-TzCZYwkWK_BX6GIVZSgSQ4gYdfK54eTwX1-8R3ItuzW9fe-fcrKYfiY-dY0J20tQUBmD7NS7UUqgW-Uf6yjGp8pF0UjcRCR9SpxCsyPhJwLsGi8i3lkOelUHLX8jSQNcasZrGG5L6NoloNRDK4LMMxX6rO4PoJLjElTKvP_0VpK6dY94_DmcENu8GSc/s1248/image(31).jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;1248&quot; data-original-width=&quot;832&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-TzCZYwkWK_BX6GIVZSgSQ4gYdfK54eTwX1-8R3ItuzW9fe-fcrKYfiY-dY0J20tQUBmD7NS7UUqgW-Uf6yjGp8pF0UjcRCR9SpxCsyPhJwLsGi8i3lkOelUHLX8jSQNcasZrGG5L6NoloNRDK4LMMxX6rO4PoJLjElTKvP_0VpK6dY94_DmcENu8GSc/w266-h400/image(31).jpg&quot; width=&quot;266&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC has hired &lt;a href=&quot;https://order-order.com/2026/08/24/hmrc-hires-hundreds-of-valuation-officers-to-enter-properties/&quot; target=&quot;_blank&quot;&gt;an army of almost 500 &lt;/a&gt;new valuation agents to snoop on homes.&lt;/p&gt;&lt;p&gt;The Valuation Office Agency’s annual &lt;a href=&quot;https://www.gov.uk/government/collections/valuation-office-agency-annual-report-and-accounts&quot;&gt;report&lt;/a&gt;
 up to the end of March showed that staff costs had risen by £31.5 
million and the total Full Time Equivalent staff number has risen by 
493, a ten-times increase in the hiring rate on the year before. The 
agency is being merged with HMRC. It said:&lt;/p&gt;&lt;blockquote&gt;&lt;p&gt;&lt;em&gt;“The 
rise in staff costs is primarily due to our pay award, and an increase 
in agency staff costs of approximately £12 million to support 
performance recovery and data enhancement work to improve our Council 
Tax data quality.”&lt;/em&gt;&lt;/p&gt;&lt;/blockquote&gt;&lt;p&gt;The agents will be able to demand entry to homes for “&lt;em&gt;internal inspections&lt;/em&gt;”
 to determine whether they are worth over £2 million and will therefore 
have to pay Reeves’ so-called Mansion Tax. If you don’t let them in you 
will get a £200 fine or worse.&lt;/p&gt;&lt;p&gt;However, &lt;a href=&quot;https://x.com/CutMyTaxUK/status/2091591555291455984?s=20&quot; target=&quot;_blank&quot;&gt;it is not as simple as that&lt;/a&gt;&amp;nbsp;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;(irrespective of the fine) the current law does not give HMRC the right to enter your property to poke around in order to try and find evidence to hike the valuation for your Labour&#39;s new so-called &#39;High Value Council Tax Surcharge.&#39;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Currently HMRC can ask the occupier to agree a time for an inspection but if the occupier refuses to agree, HMRC has to apply to the First-tier Tribunal for approval.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;The occupier can object to the inspection on reasonable grounds for example that the inspection is not reasonably necessary; the proposed intrusion is disproportionate to the tax issue at stake; HMRC has not identified what an internal inspection would actually establish; adequate substitute evidence has been offered, or HMRC&#39;s proposed inspection is speculative or a fishing exercise.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;These legal rights are a significant practical obstacle to Labour&#39;s &#39;mansion tax.&#39;  A system involving hundreds of thousands of valuations could scarcely make an individual First-tier Tribunal application every time an owner refused access without creating a substantial administrative burden.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Additionally, in the event a tax surcharge is made on a property, if that property is then sold for less than £2M the taxpayer can request a refund. IHT refunds are already an administrative nightmare, imagine the chaos of Burnham&#39;s mansion tax!&amp;nbsp;&lt;/span&gt;&lt;/p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/4669366821318719240/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrcs-army-of-home-inspectors.html#comment-form' title='8 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/4669366821318719240'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/4669366821318719240'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrcs-army-of-home-inspectors.html' title='HMRC&#39;s Army of Home Inspectors'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-TzCZYwkWK_BX6GIVZSgSQ4gYdfK54eTwX1-8R3ItuzW9fe-fcrKYfiY-dY0J20tQUBmD7NS7UUqgW-Uf6yjGp8pF0UjcRCR9SpxCsyPhJwLsGi8i3lkOelUHLX8jSQNcasZrGG5L6NoloNRDK4LMMxX6rO4PoJLjElTKvP_0VpK6dY94_DmcENu8GSc/s72-w266-h400-c/image(31).jpg" height="72" width="72"/><thr:total>8</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5643408384321664188</id><published>2026-08-23T11:12:48.754+01:00</published><updated>2026-08-23T11:12:48.755+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="call centre"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC"/><category scheme="http://www.blogger.com/atom/ns#" term="letters"/><category scheme="http://www.blogger.com/atom/ns#" term="service levels"/><title type='text'>HMRC Call Waiting Times and Letter Response Times</title><content type='html'>&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiivapLtPJG1JX_QVmzI7j4ZxNn4V8OxUwDi1YA53ZN_eNs4ftTqK4gBt7Vo5m_AKpKsjlV8jJXD-b69Z9HW9naVLp_hFoiQOFhyphenhyphen9edlGLAd3tqqtjrBSDw1RjmGFSTkYtTcac5fkRJ2qB3A1as-jjgxvaH5nVgJ1bED-TgXDKkL4zroFYco2nI45xWnUA/s298/fail1.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;250&quot; data-original-width=&quot;298&quot; height=&quot;336&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiivapLtPJG1JX_QVmzI7j4ZxNn4V8OxUwDi1YA53ZN_eNs4ftTqK4gBt7Vo5m_AKpKsjlV8jJXD-b69Z9HW9naVLp_hFoiQOFhyphenhyphen9edlGLAd3tqqtjrBSDw1RjmGFSTkYtTcac5fkRJ2qB3A1as-jjgxvaH5nVgJ1bED-TgXDKkL4zroFYco2nI45xWnUA/w400-h336/fail1.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;I asked Claude to present me with the statistics about HMRC&#39;s customer service standards over the last 5 years wrt call answering times and letter response times.&lt;/p&gt;&lt;p&gt;Here is its response:&amp;nbsp;&lt;/p&gt;&lt;p&gt;&quot;Here&#39;s the trend for HMRC&#39;s two biggest phone lines over the last five years. Both got dramatically worse until 2022-24, then started improving — though not at the same pace.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihPVcJUxN7Z5_YMM6-e3KElQnting7jsH2FgU0mq-l4ud2fxfQ9EsPL0JPYyCVq7gpoioEQs_qSbi1K0gCMGvGG3FkxRpQD_Ez5THRRZPsJA7IMZZDdSPmRnlqpDNLUaR6QFq062tv8YHGeJYXCSqjcWiTBAaEcFh3PGsclU__FgDLgb4yKYpNOvQcK7o/s736/Screenshot%202026-08-23%20at%2011-06-31%20Memory%20function%20settings%20-%20Claude.png&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;354&quot; data-original-width=&quot;736&quot; height=&quot;193&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihPVcJUxN7Z5_YMM6-e3KElQnting7jsH2FgU0mq-l4ud2fxfQ9EsPL0JPYyCVq7gpoioEQs_qSbi1K0gCMGvGG3FkxRpQD_Ez5THRRZPsJA7IMZZDdSPmRnlqpDNLUaR6QFq062tv8YHGeJYXCSqjcWiTBAaEcFh3PGsclU__FgDLgb4yKYpNOvQcK7o/w400-h193/Screenshot%202026-08-23%20at%2011-06-31%20Memory%20function%20settings%20-%20Claude.png&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Call answer times (minutes:seconds)&lt;/strong&gt;&lt;/p&gt;
&lt;table&gt;
&lt;thead&gt;
&lt;tr&gt;
&lt;th&gt;Year&lt;/th&gt;
&lt;th&gt;Self Assessment helpline&lt;/th&gt;
&lt;th&gt;Employers helpline&lt;/th&gt;
&lt;/tr&gt;
&lt;/thead&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;2020-21&lt;/td&gt;
&lt;td&gt;15:12&lt;/td&gt;
&lt;td&gt;09:07&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2021-22&lt;/td&gt;
&lt;td&gt;17:07&lt;/td&gt;
&lt;td&gt;12:03&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2022-23&lt;/td&gt;
&lt;td&gt;25:14&lt;/td&gt;
&lt;td&gt;16:03&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2023-24&lt;/td&gt;
&lt;td&gt;37:15&lt;/td&gt;
&lt;td&gt;22:20&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2024-25&lt;/td&gt;
&lt;td&gt;23:40&lt;/td&gt;
&lt;td&gt;26:32&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;The Self Assessment line peaked at over 37 minutes in 2023-24 (the year the Public Accounts Committee accused HMRC of deliberately degrading phone service to push people online) before improving to 23:40 in 2024-25. The Employers line went the other way — it kept getting worse into 2024-25, largely because of industrial action from December 2024 to June 2025. Overall call-answering rate (percentage of adviser attempts handled) was 71.5% in 2024-25 against an 85% target; it&#39;s since climbed to around 83–84% for April–September 2025.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Letter/correspondence response times (% answered within 15 working days, target 80%)&lt;/strong&gt;&lt;/p&gt;
&lt;table&gt;
&lt;thead&gt;
&lt;tr&gt;
&lt;th&gt;Year&lt;/th&gt;
&lt;th&gt;% within 15 days&lt;/th&gt;
&lt;/tr&gt;
&lt;/thead&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;2020-21&lt;/td&gt;
&lt;td&gt;Below target (pandemic-era decline)&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2021-22&lt;/td&gt;
&lt;td&gt;45.5%&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2022-23&lt;/td&gt;
&lt;td&gt;73%&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2023-24&lt;/td&gt;
&lt;td&gt;76%&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;2024-25&lt;/td&gt;
&lt;td&gt;76.9%&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;Q1 2025-26 (Apr–Jun)&lt;/td&gt;
&lt;td&gt;69.5% (dip — staff pulled onto phones for the Self Assessment peak)&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td&gt;Q2 2025-26 (Jul–Sep)&lt;/td&gt;
&lt;td&gt;78.9%, improving to 87% by quarter end&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;Post has consistently missed its 80% target every year for the last five years. The lowest point was 2021-22, during the pandemic backlog, when fewer than half of letters got a reply within 15 days.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The bigger picture:&lt;/strong&gt; the National Audit Office found taxpayers collectively spent 798 years on hold in 2022-23 and 558 years in 2024-25 — an improvement, but still enormous. HMRC received £51m in extra funding in May 2024 and a further £500m from the 2025 Spending Review, aimed at getting 90% of customer interactions to self-service/digital channels by 2029-30 (currently around 70-80%, depending on the quarter). Both call answering and 15-day correspondence figures remain below HMRC&#39;s own targets as of the latest published data (Q2 2025-26).&quot;&lt;/p&gt;&lt;p&gt;I queried the letter response figures:&amp;nbsp;&lt;/p&gt;&lt;p&gt;&quot;Good instinct to question that — the &quot;% within 15 working days&quot; figure hides a lot. Let me dig into the actual average/median wait, not just the target-hit rate.You&#39;re right to push on that — and the &quot;76.9% within 15 days&quot; headline is misleading in an important way.&lt;/p&gt;
&lt;p&gt;That statistic is a blended figure across &lt;strong&gt;simple correspondence&lt;/strong&gt; — the bulk of what HMRC receives is straightforward stuff (change of address, simple claims, acknowledgements) that genuinely can be turned around fast. It&#39;s not representative of complex cases.&lt;/p&gt;
&lt;p&gt;For anything more involved, the picture is very different:&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;HMRC runs an official &quot;check when you can expect a reply&quot; tool that individuals can use to see expected wait times for specific types of query. One RSM UK review found the tool showing a response time of 203 days (29 weeks) for online applications and letters requesting repayment, and 147 days (21 weeks) for paper returns.&lt;/li&gt;&lt;li&gt;Accountants and agents routinely report &lt;strong&gt;enquiry cases, complex repayment disputes, and non-standard correspondence taking 3–10+ months&lt;/strong&gt;, based on forum and professional-body accounts — well beyond the &quot;average&quot; 15-day figure.&lt;/li&gt;&lt;li&gt;HMRC&#39;s own internal guidance sets separate targets for dealing with correspondence within both 15 and 40 working days, and instructs staff to send an interim acknowledgement — rather than a full reply — when the 15-day target can&#39;t be met. That acknowledgement can itself count toward &quot;responding,&quot; while the substantive reply comes much later.&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;So the two things you&#39;ve heard are both true and not really in conflict: the headline stat (which drives the target) covers the mass of simple, quickly-resolved post; the &quot;several months&quot; experience is what happens once your letter falls into a queue for anything requiring actual casework — enquiries, disputes, complex repayments.&amp;nbsp;&lt;/p&gt;&lt;p&gt;HMRC doesn&#39;t publish a clean average/median turnaround time across all correspondence types in its regular statistics, which is part of why the gap between the headline % and lived experience is so wide. If you want, I can dig further into whether there&#39;s a published median/mean figure (rather than just % hitting the 15-day target) for a specific type of correspondence you&#39;re dealing with.&quot;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5643408384321664188/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrc-call-waiting-times-and-letter.html#comment-form' title='2 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5643408384321664188'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5643408384321664188'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrc-call-waiting-times-and-letter.html' title='HMRC Call Waiting Times and Letter Response Times'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiivapLtPJG1JX_QVmzI7j4ZxNn4V8OxUwDi1YA53ZN_eNs4ftTqK4gBt7Vo5m_AKpKsjlV8jJXD-b69Z9HW9naVLp_hFoiQOFhyphenhyphen9edlGLAd3tqqtjrBSDw1RjmGFSTkYtTcac5fkRJ2qB3A1as-jjgxvaH5nVgJ1bED-TgXDKkL4zroFYco2nI45xWnUA/s72-w400-h336-c/fail1.JPG" height="72" width="72"/><thr:total>2</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-7236417093783134817</id><published>2026-08-20T12:48:01.606+01:00</published><updated>2026-08-20T12:48:01.607+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="harry"/><category scheme="http://www.blogger.com/atom/ns#" term="tax planning"/><title type='text'>Timing Is The Key To Successful Tax Planning</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgXU_29POIAQjcSwYaEmriiTjcnE6TcjCcrph2df4GUt8iddtQ5JVTvY-ZCyl0n-zLXQjt3W_FvdE2fD8sGJXRZUDR7g9_pFYecSTRkNix8jh8zwwSLEqirfrzXTd2UQAOTR7omHdFIa_B4LPZ0Fl4-38xiUfYNIVjHULkdtJ8RUkNKgEJg3dGoH2_jcw/s679/wil.jpg&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;679&quot; data-original-width=&quot;456&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgXU_29POIAQjcSwYaEmriiTjcnE6TcjCcrph2df4GUt8iddtQ5JVTvY-ZCyl0n-zLXQjt3W_FvdE2fD8sGJXRZUDR7g9_pFYecSTRkNix8jh8zwwSLEqirfrzXTd2UQAOTR7omHdFIa_B4LPZ0Fl4-38xiUfYNIVjHULkdtJ8RUkNKgEJg3dGoH2_jcw/w269-h400/wil.jpg&quot; width=&quot;269&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;blockquote class=&quot;twitter-tweet&quot;&gt;&lt;p dir=&quot;ltr&quot; lang=&quot;en&quot;&gt;Good to see Harry and Meghan achieve 6 full tax years of non-UK residency to manage the “temporary non-resident” rules for capital gains tax 😬&lt;br /&gt;&lt;br /&gt;They have clearly had some good tax advice and the timing of their move back to the UK is immaculate 👌&lt;a href=&quot;https://t.co/a8koinBHLK&quot;&gt;https://t.co/a8koinBHLK&lt;/a&gt;&lt;/p&gt;— Nimesh Shah (@nimshah14) &lt;a href=&quot;https://x.com/nimshah14/status/2090301224046182443?ref_src=twsrc%5Etfw&quot;&gt;August 20, 2026&lt;/a&gt;&lt;/blockquote&gt; &lt;script async=&quot;&quot; charset=&quot;utf-8&quot; src=&quot;https://platform.x.com/widgets.js&quot;&gt;&lt;/script&gt; &amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/7236417093783134817/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/timing-is-key-to-successful-tax-planning.html#comment-form' title='3 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/7236417093783134817'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/7236417093783134817'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/timing-is-key-to-successful-tax-planning.html' title='Timing Is The Key To Successful Tax Planning'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgXU_29POIAQjcSwYaEmriiTjcnE6TcjCcrph2df4GUt8iddtQ5JVTvY-ZCyl0n-zLXQjt3W_FvdE2fD8sGJXRZUDR7g9_pFYecSTRkNix8jh8zwwSLEqirfrzXTd2UQAOTR7omHdFIa_B4LPZ0Fl4-38xiUfYNIVjHULkdtJ8RUkNKgEJg3dGoH2_jcw/s72-w269-h400-c/wil.jpg" height="72" width="72"/><thr:total>3</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-3905323259032416568</id><published>2026-08-17T16:12:00.708+01:00</published><updated>2026-08-17T16:12:00.709+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="covid"/><category scheme="http://www.blogger.com/atom/ns#" term="labour"/><title type='text'>Heads Up HMRC!</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg49ge25x4VLmasYSX9GxfNJcirCKJIivVdn01bMSEWdBZnP3yiTrvr2I9Ti00e-FjhNzT9k3vNzqB2i1YYr_CUqhSQudkD5Dvetlz_wZp7MC9jWFn8eHuDsqFTXahPefIIB1SETVuXW4NOrnNQof4_eqx54_Zevp7L6sIaxUezCjftL2fOJQ3WhI2x5A4/s657/Screenshot%202026-08-17%20at%2016-04-35%20(3)%20Politics%20UK%20on%20X%20%F0%9F%9A%A8%20BREAKING%20Labour%20MP%20Bayo%20Alaba%20has%20been%20suspended%20amid%20questions%20over%20whether%20he%20tried%20to%20avoid%20repaying%20a%20taxpayer-funded%20Covid%20loan%20https%20__t.co_DUwLt5nMM3%20_%20X.png&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;657&quot; data-original-width=&quot;598&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg49ge25x4VLmasYSX9GxfNJcirCKJIivVdn01bMSEWdBZnP3yiTrvr2I9Ti00e-FjhNzT9k3vNzqB2i1YYr_CUqhSQudkD5Dvetlz_wZp7MC9jWFn8eHuDsqFTXahPefIIB1SETVuXW4NOrnNQof4_eqx54_Zevp7L6sIaxUezCjftL2fOJQ3WhI2x5A4/w364-h400/Screenshot%202026-08-17%20at%2016-04-35%20(3)%20Politics%20UK%20on%20X%20%F0%9F%9A%A8%20BREAKING%20Labour%20MP%20Bayo%20Alaba%20has%20been%20suspended%20amid%20questions%20over%20whether%20he%20tried%20to%20avoid%20repaying%20a%20taxpayer-funded%20Covid%20loan%20https%20__t.co_DUwLt5nMM3%20_%20X.png&quot; width=&quot;364&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;I know you let Rayner off, but still have a looksy eh?&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/3905323259032416568/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/heads-up-hmrc.html#comment-form' title='3 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/3905323259032416568'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/3905323259032416568'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/heads-up-hmrc.html' title='Heads Up HMRC!'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg49ge25x4VLmasYSX9GxfNJcirCKJIivVdn01bMSEWdBZnP3yiTrvr2I9Ti00e-FjhNzT9k3vNzqB2i1YYr_CUqhSQudkD5Dvetlz_wZp7MC9jWFn8eHuDsqFTXahPefIIB1SETVuXW4NOrnNQof4_eqx54_Zevp7L6sIaxUezCjftL2fOJQ3WhI2x5A4/s72-w364-h400-c/Screenshot%202026-08-17%20at%2016-04-35%20(3)%20Politics%20UK%20on%20X%20%F0%9F%9A%A8%20BREAKING%20Labour%20MP%20Bayo%20Alaba%20has%20been%20suspended%20amid%20questions%20over%20whether%20he%20tried%20to%20avoid%20repaying%20a%20taxpayer-funded%20Covid%20loan%20https%20__t.co_DUwLt5nMM3%20_%20X.png" height="72" width="72"/><thr:total>3</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-2199493013373015319</id><published>2026-08-15T16:48:05.527+01:00</published><updated>2026-08-15T16:48:05.528+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="60% office rule hypocrisy"/><category scheme="http://www.blogger.com/atom/ns#" term="empty Whitehall HQ"/><category scheme="http://www.blogger.com/atom/ns#" term="Friday attendance scandal"/><category scheme="http://www.blogger.com/atom/ns#" term="Guido FOI data"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="hybrid working farce"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><category scheme="http://www.blogger.com/atom/ns#" term="taxman feet up"/><title type='text'>HMRC&#39;s Four Day Week</title><content type='html'>&lt;p&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqJk3dwKtRFE_4kcaZ1t4WnXRdPn5ekHS5OcqY9UD4JEQZShyphenhyphen11EYGDB6QTz0TBHUi2ve3fg-TtgRXhyl7wJMyMjve3uWpL5As_9ZL7BLJrE4pbJWltmceIbz8GAF0qcs81v1HmG71_mb7wXGAYKJ93w4gUpIodL-sNJdiHoWS3pjjYqx5J2dl4ZPXvj0/s840/4day.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;560&quot; data-original-width=&quot;840&quot; height=&quot;266&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqJk3dwKtRFE_4kcaZ1t4WnXRdPn5ekHS5OcqY9UD4JEQZShyphenhyphen11EYGDB6QTz0TBHUi2ve3fg-TtgRXhyl7wJMyMjve3uWpL5As_9ZL7BLJrE4pbJWltmceIbz8GAF0qcs81v1HmG71_mb7wXGAYKJ93w4gUpIodL-sNJdiHoWS3pjjYqx5J2dl4ZPXvj0/w400-h266/4day.jpg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;br /&gt;&amp;nbsp;&lt;/strong&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;HMRC’s Whitehall HQ Barely a Fifth Full on Fridays – While They Demand You File On Time And Answer Every Letter&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Whilst we are still stuck in the real world 
of Monday-to-Friday graft answering HMRC’s endless demands, their 
own staff treat Fridays like a national holiday.&lt;/p&gt;
&lt;p&gt;New figures obtained by Guido Fawkes’ FOI Unit reveal the glorious reality of HMRC’s flagship headquarters at &lt;strong&gt;100 Parliament Street&lt;/strong&gt;.
 On working Fridays between April 2025 and March 2026, the place was 
barely a fifth full. Average Monday-to-Thursday attendance was 358 
people. On Fridays it plunged roughly &lt;strong&gt;43% lower&lt;/strong&gt;. The best Friday of the entire year managed just &lt;strong&gt;264&lt;/strong&gt; bodies — still well below a normal weekday.&lt;/p&gt;
&lt;p&gt;HMRC helpfully reduced desk capacity from 516 to 391 in 2025. Even 
with fewer desks, Monday-to-Thursday attendance averaged a respectable &lt;strong&gt;89%&lt;/strong&gt;. Fridays? A pathetic &lt;strong&gt;50%&lt;/strong&gt;.
 Half the desks empty. Taxmen sticking their feet up, doing the laundry,
 or working from the sofa while the rest of us keep the economy going.&lt;/p&gt;
&lt;p&gt;And yet the official line remains pure gold: “We expect all 
office-based colleagues to spend at least 60% of their working time in 
an HMRC office.” Hybrid working, they claim, helps them “attract and 
retain the talent we need to deliver for our customers.”&lt;/p&gt;
&lt;p&gt;Deliver for customers?&amp;nbsp;&lt;/p&gt;&lt;p&gt;The same customers who wait an hour on hold, 
get hung up on deadline day, wait years for refunds, and face quarterly 
MTD reporting while HMRC’s own office stands half-empty every Friday?&lt;/p&gt;
&lt;p&gt;This is the department that lectures the self-employed about digital 
record-keeping, demands perfect compliance, and sends debt collectors 
after pensioners for £47. Meanwhile their own staff treat Fridays as 
optional and the building looks like a ghost town.&lt;/p&gt;
&lt;p&gt;Four-day week creeping in by the back door? Looks that way. Just 
don’t expect any four-day week for the rest of us when the next brown 
envelope arrives.&lt;/p&gt;
&lt;p&gt;Tax does have to be taxing.&lt;/p&gt;&lt;p&gt;But when HMRC’s own flagship HQ is 
barely a fifth full on Fridays while they insist on 60% attendance and 
still can’t deliver basic service? That’s not taxing — that’s &lt;strong&gt;institutional hypocrisy&lt;/strong&gt; with empty desks as the evidence.&lt;/p&gt;&lt;p&gt;Work from home on Fridays by all means, lads. Just stop pretending 
you’re delivering world-class customer service while the lights are off.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;/p&gt;
HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/2199493013373015319/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrcs-four-day-week.html#comment-form' title='6 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/2199493013373015319'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/2199493013373015319'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrcs-four-day-week.html' title='HMRC&#39;s Four Day Week'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqJk3dwKtRFE_4kcaZ1t4WnXRdPn5ekHS5OcqY9UD4JEQZShyphenhyphen11EYGDB6QTz0TBHUi2ve3fg-TtgRXhyl7wJMyMjve3uWpL5As_9ZL7BLJrE4pbJWltmceIbz8GAF0qcs81v1HmG71_mb7wXGAYKJ93w4gUpIodL-sNJdiHoWS3pjjYqx5J2dl4ZPXvj0/s72-w400-h266-c/4day.jpg" height="72" width="72"/><thr:total>6</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-7799128891691614455</id><published>2026-08-12T16:31:28.544+01:00</published><updated>2026-08-12T16:31:28.544+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="digital dictatorship"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="Making Tax Digital forced enrolment"/><category scheme="http://www.blogger.com/atom/ns#" term="MTD automatic signup"/><category scheme="http://www.blogger.com/atom/ns#" term="quarterly reporting nightmare"/><category scheme="http://www.blogger.com/atom/ns#" term="self-employed burden"/><category scheme="http://www.blogger.com/atom/ns#" term="September 2026"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><title type='text'>HMRC to Automatically Sign Up MTD Taxpayers From September</title><content type='html'>&lt;p&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghovRV2PHf4aShf5uSV67H-pASu0hnDabBbjPR3YVENiH6RhzOxTD5gwwBmudLPDKlyOxotNYV_u7uRtizObikOLZWMymjpWt22lXRy-rQI07X6wC1OgLV1w1jVtK5htQWJJ9HGgRPbd0QdSPrhtVOw-jWQqPBu7ev2A7l2jnR5_Yb4vdqaQjDLUkYzGM/s195/hal.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;145&quot; data-original-width=&quot;195&quot; height=&quot;297&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghovRV2PHf4aShf5uSV67H-pASu0hnDabBbjPR3YVENiH6RhzOxTD5gwwBmudLPDKlyOxotNYV_u7uRtizObikOLZWMymjpWt22lXRy-rQI07X6wC1OgLV1w1jVtK5htQWJJ9HGgRPbd0QdSPrhtVOw-jWQqPBu7ev2A7l2jnR5_Yb4vdqaQjDLUkYzGM/w400-h297/hal.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;br /&gt;&amp;nbsp;&lt;/strong&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;HMRC to Automatically Sign Up MTD Taxpayers From September – Because Voluntary Compliance Was Too Soft&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Just when you thought
 Making Tax Digital for Income Tax Self Assessment (MTD ITSA) couldn’t 
get any more heavy-handed, HMRC has decided to stop asking nicely.&lt;/p&gt;
&lt;p&gt;From &lt;strong&gt;September&lt;/strong&gt;, the taxman will start &lt;strong&gt;automatically signing up&lt;/strong&gt;
 eligible taxpayers for MTD. No more polite invitations. No more “please
 join when you’re ready”. If your qualifying income (self-employment 
and/or property) is over the threshold, they’ll just enrol you whether 
you like it or not.&lt;/p&gt;
&lt;p&gt;This is the same department that still can’t answer the phone without
 putting you through an hour of hold music, takes years to process 
refunds, and harasses 93-year-old terminally ill veterans over returns 
they’ve already filed. Yet somehow they’ve found the time and resources 
to force every eligible person into their digital quarterly reporting 
regime.&lt;/p&gt;
&lt;p&gt;Let’s remind ourselves what this actually means:&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;You’ll need compatible software&lt;/li&gt;&lt;li&gt;You’ll have to keep digital records all year&lt;/li&gt;&lt;li&gt;You’ll submit &lt;strong&gt;quarterly updates&lt;/strong&gt; instead of one annual return&lt;/li&gt;&lt;li&gt;Miss a deadline and the new penalty points system starts ticking&lt;/li&gt;&lt;li&gt;All while HMRC’s own systems remain a creaking, unreliable mess&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;The soft landing and voluntary period were always a mirage. Now the 
gloves are off. From September they’ll start dragging people in 
automatically so that by April 2027 (and the lower £30k threshold) the 
net is fully cast.&lt;/p&gt;
&lt;p&gt;This is classic HMRC: demand more data, more frequency, more 
compliance from you, while their own customer service, processing times 
and basic competence remain an absolute shambles. They’re happy to use 
AI and force automation on accountants, but when it comes to their own 
digital services they still can’t get the basics right.&lt;/p&gt;
&lt;p&gt;Tax does have to be taxing.&lt;/p&gt;&lt;p&gt;But automatically signing people up to
 quarterly digital reporting while the department itself remains 
incapable of answering a simple phone call or processing a refund in 
under two years? That’s not taxing — that’s &lt;strong&gt;digital dictatorship&lt;/strong&gt; dressed up as modernisation.&lt;/p&gt;&lt;p&gt;Get ready. The quarterly grind is coming whether you want it or not.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/7799128891691614455/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrc-to-automatically-sign-up-mtd.html#comment-form' title='5 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/7799128891691614455'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/7799128891691614455'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/hmrc-to-automatically-sign-up-mtd.html' title='HMRC to Automatically Sign Up MTD Taxpayers From September'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghovRV2PHf4aShf5uSV67H-pASu0hnDabBbjPR3YVENiH6RhzOxTD5gwwBmudLPDKlyOxotNYV_u7uRtizObikOLZWMymjpWt22lXRy-rQI07X6wC1OgLV1w1jVtK5htQWJJ9HGgRPbd0QdSPrhtVOw-jWQqPBu7ev2A7l2jnR5_Yb4vdqaQjDLUkYzGM/s72-w400-h297-c/hal.JPG" height="72" width="72"/><thr:total>5</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-904479371864542050</id><published>2026-08-10T11:22:50.839+01:00</published><updated>2026-08-10T11:22:50.839+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="John-Paul Marks"/><category scheme="http://www.blogger.com/atom/ns#" term="rayner"/><title type='text'>Rayner&#39;s Penalty Free Tax Debacle</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0RicJwpQwhzcUW6pni8igZVLrDoJi3HrifDHcRTt1rYemDiRmYUAWt3v5Nz8oA_FPiU0MQqFvSablbbs-2Oky2pytDGTb82gc-otXS7Hf_U4ruSoHvaGdsN14Fqkbosm7bjeJlWssDb8TfTCsm0zjDlYGBFV1TVBgOrOMEyFkeorhNsc_RVWAJp3EPe4/s465/marks.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;310&quot; data-original-width=&quot;465&quot; height=&quot;266&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0RicJwpQwhzcUW6pni8igZVLrDoJi3HrifDHcRTt1rYemDiRmYUAWt3v5Nz8oA_FPiU0MQqFvSablbbs-2Oky2pytDGTb82gc-otXS7Hf_U4ruSoHvaGdsN14Fqkbosm7bjeJlWssDb8TfTCsm0zjDlYGBFV1TVBgOrOMEyFkeorhNsc_RVWAJp3EPe4/w400-h266/marks.jpg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC CEO John-Paul Marks previously served as Principal Private Secretary to Yvette Cooper, a senior Labour politician.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Marks was appointed HMRC chief executive in April 2025, after leading the Scottish Government civil service.&lt;/p&gt;&lt;p&gt;He oversaw the decision clearing Rayner of deliberate tax avoidance or carelessness on the £40k of underpaid stamp duty for her Hove flat, resulting in payment of the underpaid tax but no penalty.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Rayner resigned as Deputy PM in September 2025 over the stamp duty issue, but described the HMRC outcome as exoneration.&lt;/p&gt;&lt;p&gt;I am sure that Marks did not personally intervene in this case. However, with anything like this it is not just a matter of being impartial and honest, it is also important that you appear to be impartial and honest.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Otherwise, people will never trust you to be impartial and honest!&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/904479371864542050/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/rayners-penalty-free-tax-debacle.html#comment-form' title='3 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/904479371864542050'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/904479371864542050'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/rayners-penalty-free-tax-debacle.html' title='Rayner&#39;s Penalty Free Tax Debacle'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0RicJwpQwhzcUW6pni8igZVLrDoJi3HrifDHcRTt1rYemDiRmYUAWt3v5Nz8oA_FPiU0MQqFvSablbbs-2Oky2pytDGTb82gc-otXS7Hf_U4ruSoHvaGdsN14Fqkbosm7bjeJlWssDb8TfTCsm0zjDlYGBFV1TVBgOrOMEyFkeorhNsc_RVWAJp3EPe4/s72-w400-h266-c/marks.jpg" height="72" width="72"/><thr:total>3</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-8461609096516175040</id><published>2026-08-06T16:17:09.319+01:00</published><updated>2026-08-06T16:17:09.320+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="dei"/><category scheme="http://www.blogger.com/atom/ns#" term="waste"/><title type='text'>DEI Must Die! - Senior Equality, Diversity and Inclusion (EDI) Consultant £58K - £72K </title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCFa6hSUYTrG_p2UymiJi8_Ivlf3s3KWCGa39CbaoODGTdyr0TUiC85KL_mr8ejt450MvT67or2BJaiNOAcW5oslH0puLOs-dSI_MHZGWljBNUZM8kJuj62b9SjgnioBdlGtwcPbgp1pfumgFDhv4VkNzm76POrIyvJMkImJDUV7fnkWfjumw5FLg9U6E/s680/deihard.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;680&quot; data-original-width=&quot;585&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCFa6hSUYTrG_p2UymiJi8_Ivlf3s3KWCGa39CbaoODGTdyr0TUiC85KL_mr8ejt450MvT67or2BJaiNOAcW5oslH0puLOs-dSI_MHZGWljBNUZM8kJuj62b9SjgnioBdlGtwcPbgp1pfumgFDhv4VkNzm76POrIyvJMkImJDUV7fnkWfjumw5FLg9U6E/w344-h400/deihard.jpg&quot; width=&quot;344&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;My thanks to a loyal reader who sent me this job advert for a non job of DEI Consultant in HMRC, up to £72K.&lt;/p&gt;&lt;p&gt;Why the hell are taxpayers footing the bill for these absurd roles that add zero value to the organisation?&amp;nbsp;&lt;/p&gt;&lt;div style=&quot;display: block; float: none; margin: 0px 0px 5px; padding: 0px; vertical-align: baseline; width: 345.38px;&quot;&gt;
&lt;div style=&quot;margin: 0px; padding: 36px 0px 0px; vertical-align: baseline;&quot;&gt;
&lt;h1 data-olk-copy-source=&quot;MessageBody&quot; id=&quot;x_x_id_common_page_title_h1&quot; style=&quot;font-family: nta, Arial, sans-serif; font-size: 36px; font-weight: 700; line-height: 1.025; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;&amp;nbsp;&lt;/h1&gt;&lt;h1 data-olk-copy-source=&quot;MessageBody&quot; id=&quot;x_x_id_common_page_title_h1&quot; style=&quot;font-family: nta, Arial, sans-serif; font-size: 36px; font-weight: 700; line-height: 1.025; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Senior Equality, Diversity and Inclusion (EDI) Consultant&lt;br /&gt;
&lt;/h1&gt;&lt;/div&gt;
&lt;p style=&quot;color: #6f777b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 400; line-height: 1.2; margin: 0px; padding: 0.6em 0px; text-transform: none;&quot;&gt;HM Revenue and Customs&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;font-family: nta, Arial, sans-serif; font-size: 19px; font-weight: 700; line-height: 1; margin: 0px; padding: 0.6em 0px; text-transform: none;&quot;&gt;Apply before 11:55 pm on Tuesday 18th August 2026&lt;br /&gt;
&lt;/p&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;&amp;nbsp;&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; float: none; margin: 0px; padding: 0px; vertical-align: baseline; width: 345.38px;&quot;&gt;
&lt;div style=&quot;display: block; float: none; margin: 0px 0px 20px; padding: 0px; text-align: left; vertical-align: baseline; width: 345.38px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;4&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Findex.cgi%3FSID%3DY29udGV4dGlkPTIwMjcxNDk0MSZvd25lcnR5cGU9ZmFpciZwYWdlY2xhc3M9U2VhcmNoJnNvcnQ9c2NvcmUmb3duZXI9NTA3MDAwMCZwYWdlPTEmcGFnZWFjdGlvbj1zZWFyY2hjb250ZXh0JnJlcXNpZz0xNzg1OTQ0OTY3LTBmYWNhMmY5N2U5NTU5ODExYjg1NDk5MGMzYzkzYzExNDZiZjFiYjY%3D&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506761404%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=85TY8Pf4YxFPK70I%2B3Mq7743YyFIbDCp%2Bpx30DRrt4k%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=Y29udGV4dGlkPTIwMjcxNDk0MSZvd25lcnR5cGU9ZmFpciZwYWdlY2xhc3M9U2VhcmNoJnNvcnQ9c2NvcmUmb3duZXI9NTA3MDAwMCZwYWdlPTEmcGFnZWFjdGlvbj1zZWFyY2hjb250ZXh0JnJlcXNpZz0xNzg1OTQ0OTY3LTBmYWNhMmY5N2U5NTU5ODExYjg1NDk5MGMzYzkzYzExNDZiZjFiYjY=. Click or tap to follow the link.&quot;&gt;Return to search results&lt;/a&gt;&lt;br /&gt;
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&lt;div style=&quot;display: block; float: none; margin: 0px 0px 20px; padding: 0px; text-align: left; vertical-align: baseline; width: 345.38px;&quot;&gt;&lt;img alt=&quot;HM Revenue and Customs Logo&quot; data-imagetype=&quot;External&quot; src=&quot;https://static.civilservicejobs.service.gov.uk/cshr-static/183922.png&quot; style=&quot;border-width: 0px; margin: 0px; max-height: none; max-width: 100%; padding: 0px;&quot; /&gt;&lt;br /&gt;
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&lt;div style=&quot;display: block; float: none; margin: 15px 0px; padding: 0px; text-align: right; vertical-align: baseline; width: 345.38px;&quot;&gt;
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&lt;div style=&quot;display: block; float: none; margin: 0px; padding: 15px 0px 0px; vertical-align: baseline; width: 345.38px;&quot;&gt;
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&lt;h2 style=&quot;font-family: nta, Arial, sans-serif; font-size: 19px; font-weight: 700; left: -999em; line-height: 1.11111; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Details&lt;br /&gt;
&lt;/h2&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Reference number&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;473109&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Salary&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;£58,541 - £72,711&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;div&gt;National min £58,541 - max £64,624&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;London min £65,869 - max £72,711&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;A&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;5&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicepensionscheme.org.uk%2Fmemberhub%2Fjoining-the-pension-scheme%2Fbenefits-of-the-pension-scheme%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506776445%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=1hW7E%2FjOhjxhgNg0i0DC6Qol3BH8YOZNwV3UN9mryBo%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/. Click or tap to follow the link.&quot;&gt;Civil Service Pension&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;with an employer contribution of 28.97%&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Job grade&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Grade 7&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Contract type&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Permanent&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Business area&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;HMRC - PPG UBS &amp;amp; Customer Experience&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Type of role&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Human Resources&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Working pattern&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Flexible working, Full-time, Job share, Part-time&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Number of jobs available&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;1&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; float: none; margin: 0px; padding: 0px; vertical-align: baseline; width: 345.38px;&quot;&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div id=&quot;x_x_main_panel_contents&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h2 style=&quot;color: #2e358b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 700; line-height: 1.25; margin: 0px 0px 10px; padding: 10px 0px 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Contents&lt;br /&gt;
&lt;/h2&gt;&lt;/div&gt;
&lt;div id=&quot;x_x_top_section_link_list&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;ul style=&quot;list-style: none; margin: 0px 0px 15px; padding: 0px;&quot;&gt;&lt;li style=&quot;height: 25px; margin: 0px 0px 5px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;6&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Findex.cgi%3FSID%3Dc2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0%23section_link_location&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506790261%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=d%2FiLUcKpxex%2BHBt1axCLbrNQMHUi1tAzxgawuG4VyI4%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=c2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0#section_link_location. Click or tap to follow the link.&quot;&gt;Location&lt;/a&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;height: 25px; margin: 0px 0px 5px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;7&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Findex.cgi%3FSID%3Dc2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0%23section_link_about&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506804279%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=EZYtK687ry05F22rLZxLTfk48ANgbQdEwEMY506nD8M%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=c2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0#section_link_about. Click or tap to follow the link.&quot;&gt;About the job&lt;/a&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;height: 25px; margin: 0px 0px 5px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;8&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Findex.cgi%3FSID%3Dc2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0%23section_link_benefits&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506815762%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=6Vx21t%2BzXSz7dEuuJX3zDIUstIvu%2BsXWtihxBN3zqmE%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=c2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0#section_link_benefits. Click or tap to follow the link.&quot;&gt;Benefits&lt;/a&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;height: 25px; margin: 0px 0px 5px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;9&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Findex.cgi%3FSID%3Dc2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0%23section_link_things_you_need_to_know&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506826445%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=tOWm%2BcPyqX78O%2FROXv%2Fgyo%2BfUEYzdP5lviY4zRIC%2FmU%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=c2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0#section_link_things_you_need_to_know. Click or tap to follow the link.&quot;&gt;Things you need to know&lt;/a&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;height: 25px; margin: 0px 0px 5px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;10&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Findex.cgi%3FSID%3Dc2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0%23section_link_apply_and_further_information&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506837722%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=530FROfOqYJti%2FsnK5sLfkKm7hSjmvr%2F6HEz%2Bf0JFxo%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=c2VhcmNoc29ydD1zY29yZSZ1c2Vyc2VhcmNoY29udGV4dD0yMDI3MTQ5NDEmb3duZXJ0eXBlPWZhaXImam9ibGlzdF92aWV3X3ZhYz0yMDA4MTgyJnBhZ2VhY3Rpb249dmlld3ZhY2J5am9ibGlzdCZwYWdlY2xhc3M9Sm9icyZvd25lcj01MDcwMDAwJnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4NTk0NDkzMi0xMWRmMzJlOTM4MGQwZDQwM2M5ZTQxN2U0NmQwODdhMDM1MDQ1NTY0#section_link_apply_and_further_information. Click or tap to follow the link.&quot;&gt;Apply and further information&lt;/a&gt;&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;
&lt;div id=&quot;x_x_section_link_location&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h2 style=&quot;color: #2e358b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 700; line-height: 1.25; margin: 0px 0px 10px; padding: 10px 0px 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Location&lt;br /&gt;
&lt;/h2&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;div&gt;Belfast Regional Centre - Erskine House&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Birmingham Regional Centre - Arena Central&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Bristol Regional Centre - 3 Glass Wharf&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Cardiff Regional Centre - Ty William Morgan&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Edinburgh Regional Centre - Queen Elizabeth House&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Glasgow Regional Centre - Atlantic Square&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Leeds Regional Centre - Wellington Place&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Liverpool Regional Centre - Water Street&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Manchester Regional Centre - Three New Bailey&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Newcastle Upon Tyne - Benton Park View&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Nottingham Regional Centre - Unity Square&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Stratford Regional Centre - Westfield Avenue&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Croydon - Ruskin Square&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Please note that due to workforce controls, Newcastle is only available to existing HMRC staff in this location.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div id=&quot;x_x_section_link_about&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h2 style=&quot;color: #2e358b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 700; line-height: 1.25; margin: 0px 0px 10px; padding: 10px 0px 0px; text-transform: none; vertical-align: baseline;&quot;&gt;About the job&lt;br /&gt;
&lt;/h2&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Job summary&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Discover a career in your hands at 
HMRC. Whether you&#39;re seeking purpose, growth, or a workplace that gives 
you a true sense of belonging, hear from some of our employees as they 
share their story about what it’s really like to work at HMRC.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&amp;nbsp;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Visit our&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;11&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fplaylist%3Flist%3DPL8EcnheDt1zgQYxvMYYtZf732Kp7cGqcC&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506853810%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=%2BDjDr9yTBecGGAS8QY9izRuDQykqk1XpSop6ENUuFq8%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.youtube.com/playlist?list=PL8EcnheDt1zgQYxvMYYtZf732Kp7cGqcC. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: blue; margin: 0px; padding: 0px;&quot;&gt;YouTube channel&lt;/span&gt;&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;to watch the full series and come and discover your potential.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Join HMRC’s Equality, Diversity and
 Inclusion (EDI) team and play a key role in shaping an inclusive and 
respectful workplace that reflects the communities we serve. The EDI 
team provides expert advice, insight and challenge across a wide range 
of people, policy and organisational priorities, helping senior leaders 
make informed decisions that support inclusion, improve colleague 
experience and meet our legal obligations.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;As an EDI Senior Consultant, you 
will be a trusted adviser to senior leaders, providing expertise on 
equality, diversity and inclusion issues and leading the delivery of 
strategic EDI priorities. You will work across organisational 
boundaries, engaging with HR colleagues, business areas, Staff Diversity
 Networks and senior stakeholders to influence decision-making, manage 
complex issues and drive improvement. This is an excellent opportunity 
for someone who combines strong EDI knowledge with sound judgement, 
political awareness and the ability to turn complex information into 
clear, practical advice.&lt;br /&gt;
&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Job description&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;As an EDI Senior Consultant, you 
will provide strategic leadership, expert advice and delivery support 
across a broad portfolio of equality, diversity and inclusion activity. 
Working in a fast-paced and often complex environment, you will help 
senior leaders understand EDI risks, opportunities and impacts, ensuring
 that inclusion considerations are effectively embedded into 
decision-making and organisational priorities.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;You will lead and oversee multiple 
workstreams, balancing competing priorities while maintaining a focus on
 delivering high-quality outcomes.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;The role requires strong 
collaboration across a diverse stakeholder landscape, including senior 
leaders, HR colleagues, policy teams, operational business areas and 
Staff Diversity Networks. You will build trusted relationships and use 
your influencing skills to support positive and sustainable change.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;A key aspect of the role is 
providing high-quality written and verbal advice. You will prepare 
briefings, reports, governance papers and recommendations for senior 
audiences, translating complex information into clear, balanced and 
actionable insights. You will also use data, evidence and stakeholder 
feedback to identify emerging issues, assess risks and inform strategic 
decision-making.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;The successful candidate will 
provide leadership and support to team members, helping to create an 
inclusive and high-performing team environment while ensuring delivery 
remains aligned to departmental priorities.&lt;br /&gt;
&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Person specification&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Key Responsibilities&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Provide expert advice and 
challenge on equality, diversity and inclusion matters, supporting 
senior leaders to make informed and inclusive decisions.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Lead the delivery of EDI 
priorities, projects and improvement initiatives aligned to departmental
 objectives and legal obligations.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Build and maintain effective relationships with senior stakeholders, HR colleagues, business areas and Staff Diversity Networks.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Produce high-quality briefings, reports and governance papers for Director and Deputy Director-level audiences.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Use data, evidence and 
insight to identify risks, opportunities and recommendations that 
support inclusion and organisational performance.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Manage and oversee multiple workstreams, ensuring quality delivery in a changing and sometimes ambiguous environment.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Lead, support and develop team members, fostering an inclusive and collaborative team culture.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Represent the EDI team at governance forums, working groups and stakeholder meetings as required.&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Essential Criteria&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Knowledge of equality- 
diversity and inclusion. &amp;nbsp;EDI equality legislation and the protected 
characteristics. &amp;nbsp;Experience of working in an EDI role with a clear 
understanding of the wider context.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Strong organisational and 
planning skills with ability to manage and progress multiple pieces of 
work at once providing oversight to work being led by your team members 
and prioritising in response to changing priorities.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Strong stakeholder engagement skills able to work in partnership with experience of building productive relationships.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Possess excellent 
interpersonal written and oral communication skills with an ability to 
communicate clearly and succinctly and with experience of writing for 
formal governance.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;High levels of personal 
resilience including the ability to adapt quickly to new demands and 
work flexibly to deliver quality outcomes at pace and in ambiguous 
contexts.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Excellent judgement- 
awareness and appropriate handling of sensitive and often contentious 
topics maintaining impartiality and balance.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Line management experience.&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Desirable Criteria&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Experience of working within government, HR, people strategy or policy environments.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Experience of developing or reviewing Equality Impact Assessments (EQIAs).&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Experience of analysing workforce data and translating findings into strategic recommendations.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Experience of working with trade unions, staff networks or employee representative groups.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Experience of briefing or advising Executive Committee, Director or Deputy Director-level stakeholders.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Professional qualification or accreditation relevant to EDI, HR, organisational development or leadership.&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Further Location Information&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Please ensure that you only apply 
for a location that you are willing and able to work from, as we will 
only make one offer of employment. Any additional notes included in a 
‘Further Location Preferences (optional)’ field within the application 
form, will not be considered. Please be aware that you cannot change 
your location preference after submitting your application.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Office closures&lt;/span&gt;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;For more information on where you might be working,&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;12&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fhmrc-locations%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506870698%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=lOABH7vWdtCfDfF26aarT0ACUUDVDOSHaDn5hgAkAt8%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civil-service-careers.gov.uk/hmrc-locations/. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #2e74b5; margin: 0px; padding: 0px;&quot;&gt;review this information on our locations&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;If
 your location preference is for the following site, it’s important to 
note that this is not a long-term site for HMRC and we will require you 
to move to a new building in the future, subject to our location 
strategy and the applicable employee policies at that time.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;The&lt;/span&gt;&amp;nbsp;site is:&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;You will be given more information about what this means at job offer stage.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Leeds Locations&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Moves
 Adjustment Payment will be available for this role, provided the 
successful applicant is a current HMRC colleague in Bradford and meets 
the eligibility requirements outlined in the HMRC’s Moves Adjustment 
Payment guidance.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Behaviours&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;We&#39;ll assess you against these behaviours during the selection process:&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Making Effective Decisions&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Delivering at Pace&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Leadership&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div id=&quot;x_x_section_link_benefits&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h2 style=&quot;color: #2e358b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 700; line-height: 1.25; margin: 0px 0px 10px; padding: 10px 0px 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Benefits&lt;br /&gt;
&lt;/h2&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Alongside
 your salary of £58,541, HM Revenue and Customs contributes £16,959 
towards you being a member of the Civil Service Defined Benefit Pension 
scheme.&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;13&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicepensionscheme.org.uk%2Fmemberhub%2Fjoining-the-pension-scheme%2Fbenefits-of-the-pension-scheme%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506885573%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=M6AGHyVHTbScPGFBw%2FCSR2NxQWlhX2HcdSukSJZ6x%2FE%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/. Click or tap to follow the link.&quot;&gt;Find out what benefits a Civil Service Pension provides (opens in a new window).&lt;/a&gt;&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;HMRC operates both Flexible and 
Hybrid Working policies, allowing you to balance your work and personal 
commitments. We welcome applications from those who need to work a more 
flexible arrangement and will agree to requests where possible, 
considering our operational and customer service needs.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;We
 offer a generous leave allowance, starting at 25 days and increasing by
 a day for every year of qualifying service up to a maximum of 30 days.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Pension&amp;nbsp;- We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Family friendly policies.&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Personal support.&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Coaching and development.&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;To find out more about HMRC&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;14&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fworking-for-hmrc-information-for-applicants%2Fyour-little-extras-and-big-benefits-handbook--2&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506900460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=7zyYJAnFNq8r7xfCz0%2BiHs6vQCOCj3dYHD0m595sGAg%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants/your-little-extras-and-big-benefits-handbook--2. Click or tap to follow the link.&quot;&gt;&lt;span color=&quot;windowtext&quot; style=&quot;margin: 0px; padding: 0px;&quot;&gt;benefits&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;and find out what it’s really like to work for HMRC&lt;i style=&quot;margin: 0px; padding: 0px;&quot;&gt;&amp;nbsp;&lt;/i&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;15&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhmrc-jobs.career-inspiration.com%2Fapp%2Fhome&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506925839%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=ZEW1kdFWO4kTB2FDK742RHIDOVMbpZCFkxieojqJpag%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://hmrc-jobs.career-inspiration.com/app/home. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;hear from our insiders&lt;/span&gt;&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;or visit&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;16&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicepensionscheme.org.uk%2Fmembers%2Fthinking-of-joining-the-civil-service%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506963971%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=oMouvTcjo1tX0SZUxHwY%2FtMfKcAuXT36LdLdTCqSxXg%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;17&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fhmrc-applying-to-work-at-hmrc%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422506988006%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=DUI7z8d7QM3G9lk3sCyRxYSJBbUBl6oBIvE5FECwsuQ%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/. Click or tap to follow the link.&quot;&gt;Thinking of joining the Civil Service&lt;/a&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;.&lt;/span&gt;&amp;nbsp;&lt;br /&gt;
&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div id=&quot;x_x_section_link_things_you_need_to_know&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h2 style=&quot;color: #2e358b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 700; line-height: 1.25; margin: 0px 0px 10px; padding: 10px 0px 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Things you need to know&lt;br /&gt;
&lt;/h2&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Artificial intelligence&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Artificial
 intelligence can be a useful tool to support your application, however,
 all examples and statements provided must be truthful, factually 
accurate and taken directly from your own experience. Where plagiarism 
has been identified (presenting the ideas and experiences of others, or 
generated by artificial intelligence, as your own) applications may be 
withdrawn and internal candidates may be subject to disciplinary action.
 Please see our&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;18&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fartificial-intelligence-and-recruitment%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507005924%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=48AZl08J7oZHXthSlnHSaDQGVUlgAmKenLJltmW5BaM%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/. Click or tap to follow the link.&quot;&gt;candidate guidance (opens in a new window)&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;for more information on appropriate and inappropriate use.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Selection process details&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;This vacancy is using&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;19&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fsuccess-profiles&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507024317%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=rZHwui9hgLRRvf9UXwuh24BsApxxPGz41uCSjk8OYmw%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/success-profiles. Click or tap to follow the link.&quot;&gt;Success Profiles (opens in a new window)&lt;/a&gt;, and will assess your Behaviours and Experience.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;How to Apply&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;As part of the application process, you will be asked to provide the following:&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;A name-blind CV including your job history and previous experiences.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;A 750-word Personal 
Statement evidencing your suitability for the role, focussing on the 
Person Specification and how you meet the Essential Criteria.&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Separate 250-word statements on the Behaviours listed - Making Effective Decisions, Delivering at Pace and Leadership.&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Please complete a separate 
statement (Max 250 words) for the Desirable Criteria where applicable. 
This is not essential for the role but may be considered by the 
vacancy-holder where candidates have the same scores at interview.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Further details around what this will entail are listed on the application form&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Sift&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;In the event of a large number of applications being received, an initial sift may be held on the CV and Personal Statement.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;At full sift your CV, Personal 
Statement and all Behaviour statements will be assessed, with the 
successful candidates being invited to interview.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;We may also raise the score required at any stage of the process if we receive a high number of applications.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Interview&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;During the panel interview, you 
will be assessed on the Behaviours listed and Experience, where you will
 be required to complete a written exercise.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;The exercise assesses whether 
candidates can turn complex, incomplete and politically sensitive 
information into clear advice for senior decision-makers. Candidates 
will have 1hr 45mins to review a briefing pack and produce a Director 
briefing pack of no more than 2 A4 pages. Exercise materials will be 
provided at start of exercise.&amp;nbsp;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;It is intended to test practical Grade 7 EDI consultancy capability rather than recall of EDI theory alone.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;The exercise will be invigilated 
via Teams where you will be expected to have your camera on and share 
your screen. Once completed there will be a 15 minute interval before 
commencing the panel led interview which will be approximately 45 
minutes.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Interviews will also take place via Teams. Sift and interview dates to be confirmed.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Eligibility&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Please take extra care to tick the correct boxes in the eligibility sections of your application form.&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Mistakes
 sometimes happen but if you contact us later than two working 
days&amp;nbsp;(Monday-Friday) before the vacancy closes, we may not be able to 
reopen your application for you&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;.
 If&amp;nbsp;you do make a mistake with your eligibility form, or have withdrawn 
yourself in error and need your application reinstated whilst the 
campaign is still live, please contact us via:&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;a data-linkindex=&quot;20&quot; href=&quot;mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; title=&quot;mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk&quot;&gt;unitybusinessservicesrecruitmentresults@hmrc.gov.uk&lt;/a&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;– Use the subject line to insert appropriate wording for example – ‘Please re-open my application –&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;[insert vacancy ref]&lt;/b&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&amp;amp; vacancy closing date&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;[insert date]’&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;To check that you are eligible to apply for this role,&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;21&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fhmrc-applying-to-work-at-hmrc%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507039955%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=ZQhIWhpmklXi04BdyTmQphqf%2BNNQcLKTLpgSEAcpWLw%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/. Click or tap to follow the link.&quot;&gt;please review the eligibility information before submitting your application&lt;/a&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Exceptionally, candidates who are 
not successful at this grade may be considered for appointment to 
similar roles at a lower grade where the eligibility criteria are met. 
If this applies, we will contact you directly.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Sponsorship&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;We have assessed this role against 
both Home Office and HMRC criteria and we are unable to offer 
sponsorship for a Skilled Worker Visa. This means the vacancy is not 
open to applicants who require visa sponsorship.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;The HMRC app can help you with your application&lt;/span&gt;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;The&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;22&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fguidance%2Fdownload-the-hmrc-app%3F%26utm_source%3Dunity%26utm_medium%3Drecruitment_ads%26utm_campaign%3D%26utm_content%3Demploymenthistory&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507054039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=7Lq0F2NwFA9lD7pl1JyyFYfbdbumQrcRqxltdyEX%2Fr8%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/guidance/download-the-hmrc-app?&amp;amp;utm_source=unity&amp;amp;utm_medium=recruitment_ads&amp;amp;utm_campaign=&amp;amp;utm_content=employmenthistory. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #0070c0; margin: 0px; padding: 0px;&quot;&gt;HMRC app&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #0070c0; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;can
 provide you with your past 5 years&#39; employment history, making the 
process of filling in your application quicker and easier.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;If successful in your application, you will need your National Insurance number for the onboarding process.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Download the&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;23&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fguidance%2Fdownload-the-hmrc-app%3F%26utm_source%3Dunity%26utm_medium%3Drecruitment_ads%26utm_campaign%3Ddcs25%26utm_content%3Dnino&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507068683%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=zXCGrWKFRBsMFVZTbCYcH6ckSOW8GR3qEbIpZ%2FYGg9I%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/guidance/download-the-hmrc-app?&amp;amp;utm_source=unity&amp;amp;utm_medium=recruitment_ads&amp;amp;utm_campaign=dcs25&amp;amp;utm_content=nino. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #0070c0; margin: 0px; padding: 0px;&quot;&gt;HMRC app&lt;/span&gt;&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;now and save your National Insurance number to your digital phone wallet.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;How to download the HMRC app and sign up for an account&lt;/span&gt;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Download the free&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;24&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fguidance%2Fdownload-the-hmrc-app%3F%26utm_source%3Dunity%26utm_medium%3Drecruitment_ads%26utm_campaign%3D%26utm_content%3Dappdownload&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507085769%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=i%2BLVE8qmvwxXZsVWcMo5C2hBmdaRqsbz24kk5QRP1sA%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/guidance/download-the-hmrc-app?&amp;amp;utm_source=unity&amp;amp;utm_medium=recruitment_ads&amp;amp;utm_campaign=&amp;amp;utm_content=appdownload. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #0070c0; margin: 0px; padding: 0px;&quot;&gt;HMRC app&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;from the App Store or Google Play store.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;If you have an HMRC online account 
already, sign straight in using your ID and password. If not, you can 
prove your identity by answering some questions or providing your photo 
ID.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;You’ll
 then be able to access the app quickly and easily by signing in using a
 6-digit PIN, your fingerprint, or facial recognition.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;You can find guidance for technical issues on GOV.UK:&lt;/span&gt;&lt;span style=&quot;color: #0070c0; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;25&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Ffind-hmrc-contacts%2Ftechnical-support-with-hmrc-online-services&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507099564%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=D6GU93RlLSoHRODt48lYJlB%2Bn49KRge8%2FIjmDN%2Fk2H0%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/find-hmrc-contacts/technical-support-with-hmrc-online-services. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #0070c0; margin: 0px; padding: 0px;&quot;&gt;Technical support with HMRC online services&lt;/span&gt;&lt;/a&gt;.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Reserve List&amp;nbsp;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;A reserve list may be held for up 
to 12 months from which further appointments may be made for the same or
 similar roles – if this applies to you, we’ll let you know via your 
Civil Service Jobs account.&amp;nbsp;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Criminal Record Check&amp;nbsp;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Applications received from 
candidates with a criminal record are considered fairly in accordance 
with the DBS Code of Practice and the Recruitment of ex-offenders 
Policy. &amp;nbsp;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Merit List&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&amp;nbsp;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: #0b0c0c; margin: 0px; padding: 0px;&quot;&gt;After
 interview, a single merit list will be created, and you will only be 
considered for posts in locations you have expressed a preference for. 
Appointments will be made in strict merit order in line with the set 
number of roles in each location.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Hybrid working at HMRC&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;HMRC is an office-based 
organisation, and colleagues are expected to spend 60% of their working 
time in the office. Our offices provide opportunity for interaction, 
collaboration which aids learning and development and a sense of 
community. &amp;nbsp;Where the role allows it, and where the home environment is 
suitable, colleagues can work from home for up to 2 days a week, 
averaged over a calendar month (or a proportionate amount of time for 
colleagues who work less than full time).&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Reasonable Adjustments&lt;/span&gt;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;We
 want to make sure no one is put at a disadvantage during our 
recruitment process. To assist you with this, we will reduce or remove 
any barriers where possible and provide additional support where 
appropriate.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;If you need a change to be made so that you can make your application, you should:&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 0px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Contact the UBS Recruitment Team via&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;a data-linkindex=&quot;26&quot; href=&quot;mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; title=&quot;mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk&quot;&gt;unitybusinessservicesrecruitmentresults@hmrc.gov.uk&lt;/a&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;as soon as possible before the closing date to discuss your needs.&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Complete the “Assistance required” 
section in the “Additional requirements” page of your application form 
to tell us what changes or help you might need further on in the 
recruitment process. For instance, you may need wheelchair access at 
interview, or if you’re deaf, a Language Service Professional.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Technical Support&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;If you are experiencing problems that cannot be resolved by our ‘&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;27&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fsupport.cgi%3Fpageaction%3Ddefault&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507111226%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=TSc14c9TwZIJqONP08iPPpMBQQQSR%2FtJwpGLUL2uIKg%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/support.cgi?pageaction=default. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #2e74b5; margin: 0px; padding: 0px;&quot;&gt;help&lt;/span&gt;&lt;/a&gt;’ section, then&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;28&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fsupport.cgi&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507125812%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=rs07WnqNFy8OetHI9a6Rjz%2FVc1QwmjvIsk8Ye9O9iZg%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civilservicejobs.service.gov.uk/csr/support.cgi. Click or tap to follow the link.&quot;&gt;&lt;span style=&quot;color: #2e74b5; margin: 0px; padding: 0px;&quot;&gt;technical support&lt;/span&gt;&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;is available. You will receive a reply in 2 working days.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Important information for existing HMRC Contractual Homeworkers&lt;/span&gt;&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;This role may be suitable for 
existing HMRC employees who are contractual homeworkers. Occasional 
attendance to the office will be required where there is a business 
need. Please consider the advertised office locations for this role when
 applying and only select locations from the ‘location preferences’ 
section that you can travel to.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;b style=&quot;font-weight: 600; margin: 0px; padding: 0px;&quot;&gt;Terms and Conditions&lt;/b&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Current Civil Servants (all 
contract types) will need to ensure that they are still employed as a 
Civil Servant on or beyond the start date for the post. If their 
contract ends (for example due to the end of Fixed Term Appointment 
contract or resignation) at any point during the application process for
 the advertised role, they will no longer be eligible and may be 
withdrawn.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Customer facing roles in HMRC 
require the ability to converse at ease with members of the public and 
provide advice in accurate spoken English and/or Welsh where required. 
Where this is an essential requirement, this will be tested as part of 
the selection process.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;HMRC has a presence in every region of the UK. For more information on where you might be working,&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;29&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fhmrc-locations%2F&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507141566%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=2m2CWSYYOaCNPCuEv%2BMc1Xym1PYCupvMiRGOkx5XRkc%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.civil-service-careers.gov.uk/hmrc-locations/. Click or tap to follow the link.&quot;&gt;review this information on our locations&lt;/a&gt;&lt;/span&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;The
 Civil Service values honesty and integrity and expects all candidates 
to abide by these principles. The evidence you provide in your 
application must relate to your own experiences.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;Any
 instances of plagiarism or other forms of cheating will be investigated
 and, if proven, the relevant application(s) will be withdrawn from the 
process.&amp;nbsp;&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Recording of interviews is 
prohibited unless explicit agreement is sought in line with the UK 
General Data Protection Regulations.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Questions relating to an individual application must be emailed as detailed later in this advert.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Applicants who are successful at 
interview will be, as part of pre-employment screening, subject to a 
check on the Internal Fraud Database (IFD). This check will provide 
information about employees who have been dismissed for fraud or 
dishonesty offences. This check also applies to employees who resign or 
otherwise leave before being dismissed for fraud or dishonesty had their
 employment continued. Any applicant’s details held on the IFD will be 
refused employment.&amp;nbsp;&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;A candidate is not eligible to 
apply for a role within the Civil Service if the application is made 
within a 5 year period following a dismissal for carrying out internal 
fraud against government.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;Please note that, if you are 
applying for roles on a part-time basis, the salary agreed will be 
pro-rata, reflective of the working hours agreed within your contract.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;If you experience accessibility 
problems with any attachments on this advert, please contact the email 
address in the &#39;Contact point for applicants&#39; section.&lt;br /&gt;
&lt;/p&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link:&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;30&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fworking-for-hmrc-information-for-applicants&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507153910%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=V6fxt8HG7vcB7JzLJwrOM%2BEJqZArFve84pN5G5QQWv4%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants. Click or tap to follow the link.&quot;&gt;Working for HMRC: information for applicants - GOV.UK&lt;/a&gt;&lt;span style=&quot;color: black; margin: 0px; padding: 0px;&quot;&gt;.&lt;/span&gt;&lt;br /&gt;
&lt;/p&gt;
&lt;div&gt;&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;Feedback will only be provided if you attend an interview or assessment.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Security&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Successful candidates must undergo a criminal record check.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;People working with government assets must complete&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;31&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fgovernment-baseline-personnel-security-standard&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507168284%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=9FWnqGwQY0N6G1IjF788g98n4ORiXSBm0SZ%2F%2BO8Ohuc%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/government-baseline-personnel-security-standard. Click or tap to follow the link.&quot;&gt;baseline personnel security standard (opens in new window)&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;checks.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Nationality requirements&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;p style=&quot;margin: 0px; padding: 0.6em 0px;&quot;&gt;This job is broadly open to the following groups:&lt;br /&gt;
&lt;/p&gt;
&lt;ul style=&quot;list-style-position: outside; list-style: inherit; margin: 15px 0px 30px; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;UK nationals&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;nationals of the Republic of Ireland&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;nationals of Commonwealth countries who have the right to work in the UK&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;nationals of the EU, 
Switzerland, Norway, Iceland or Liechtenstein and family members of 
those nationalities with settled or pre-settled status under the&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;32&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fsettled-status-eu-citizens-families&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507183470%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=j0EEG%2B3hGLP%2FPvJHNAE6vocxzAI%2BNZW4%2B%2Fue2MN2AWg%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/settled-status-eu-citizens-families. Click or tap to follow the link.&quot;&gt;European Union Settlement Scheme (EUSS) (opens in a new window)&lt;/a&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;nationals of the EU, 
Switzerland, Norway, Iceland or Liechtenstein and family members of 
those nationalities who have made a valid application for settled or 
pre-settled status under the European Union Settlement Scheme (EUSS)&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;individuals with limited 
leave to remain or indefinite leave to remain who were eligible to apply
 for EUSS on or before 31 December 2020&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;margin: 0px 0px 10px; padding: 0px;&quot;&gt;Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;div&gt;&lt;a data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;33&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fnationality-rules&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507197163%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=sdRfeG8T4I%2BmGQUHEYq7yxB7oo563zYIYBAiUHRbw%2F4%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/nationality-rules. Click or tap to follow the link.&quot;&gt;Further information on nationality requirements (opens in a new window)&lt;/a&gt;&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Eligibility&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;This
 vacancy is open to all Civil Service employees and employees of 
accredited non-departmental public bodies (NDPBs) who were appointed on 
merit following a fair and open competition; or were appointed to a 
permanent post through an exception in the Civil Service Commissioners&#39; 
rules.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Working for the Civil Service&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;The
 Civil Service embraces diversity and promotes equal opportunities. As 
such, we run a Disability Confident Scheme (DCS) for candidates with 
disabilities who meet the minimum selection criteria.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;The
 Civil Service also offers a Redeployment Interview Scheme to civil 
servants who are at risk of redundancy, and who meet the minimum 
requirements for the advertised vacancy.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Diversity and Inclusion&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a aria-label=&quot;Civil Service People Plan (opens in a new window)&quot; data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;34&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fcivil-service-people-plan-2024-2027%2Fcivil-service-people-plan-2024-2027-html&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507212523%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=1eR7cIPVIrvgzUm0Yt5lL8J72JM6eOW7cJbe1OCJrfI%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html. Click or tap to follow the link.&quot;&gt;Civil Service People Plan (opens in a new window)&lt;/a&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;and the&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a aria-label=&quot;Civil Service Diversity and Inclusion Strategy (opens in a new window)&quot; data-auth=&quot;NotApplicable&quot; data-linkindex=&quot;35&quot; href=&quot;https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fcivil-service-diversity-and-inclusion-strategy-2022-to-2025&amp;amp;data=05%7C02%7C%7Cf0f9ca0927e541cdfffc08def30a3f07%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639215422507227295%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;amp;sdata=31kw8%2BdEKk%2FdQgQHpGeY52QWLsEacOYryQhTjZgSsqU%3D&amp;amp;reserved=0&quot; rel=&quot;noopener noreferrer&quot; style=&quot;color: #005ea5; margin: 0px; padding: 0px;&quot; target=&quot;_blank&quot; title=&quot;Protected by Outlook: https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025. Click or tap to follow the link.&quot;&gt;Civil Service Diversity and Inclusion Strategy (opens in a new window)&lt;/a&gt;.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div id=&quot;x_x_section_link_apply_and_further_information&quot; style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h2 style=&quot;color: #2e358b; font-family: nta, Arial, sans-serif; font-size: 20px; font-weight: 700; line-height: 1.25; margin: 0px 0px 10px; padding: 10px 0px 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Apply and further information&lt;br /&gt;
&lt;/h2&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Contact point for applicants&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;h4 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: normal; line-height: 1.11111; margin: 0px; padding: 0px 0px 10px; text-transform: none; vertical-align: baseline;&quot;&gt;Job contact :&lt;br /&gt;
&lt;/h4&gt;
&lt;ul aria-label=&quot;Job contact&quot; style=&quot;list-style-position: outside; list-style: none; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;display: block; margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;margin: 0px; padding: 0px;&quot;&gt;Name :&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;float: none; margin: 0px; padding: 0px;&quot;&gt;Julie Campbell&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;display: block; margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;margin: 0px; padding: 0px;&quot;&gt;Email :&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;float: none; margin: 0px; padding: 0px;&quot;&gt;&lt;a data-linkindex=&quot;36&quot; href=&quot;mailto:julie.campbell2@hmrc.gov.uk&quot; title=&quot;mailto:julie.campbell2@hmrc.gov.uk&quot;&gt;julie.campbell2@hmrc.gov.uk&lt;/a&gt;&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;li style=&quot;display: block; margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;margin: 0px; padding: 0px;&quot;&gt;Telephone :&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;float: none; margin: 0px; padding: 0px;&quot;&gt;03000519318&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;
&lt;h4 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: normal; line-height: 1.11111; margin: 0px; padding: 0px 0px 10px; text-transform: none; vertical-align: baseline;&quot;&gt;Recruitment team&lt;br /&gt;
&lt;/h4&gt;
&lt;ul aria-label=&quot;Recruitment team&quot; style=&quot;list-style-position: outside; list-style: none; padding: 0px 0px 0px 20px;&quot;&gt;&lt;li style=&quot;display: block; margin: 0px 0px 10px; padding: 0px;&quot;&gt;&lt;span style=&quot;margin: 0px; padding: 0px;&quot;&gt;Email :&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;float: none; margin: 0px; padding: 0px;&quot;&gt;&lt;a data-linkindex=&quot;37&quot; href=&quot;mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk&quot; title=&quot;mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk&quot;&gt;unitybusinessservicesrecruitmentresults@hmrc.gov.uk&lt;/a&gt;&lt;/span&gt;&lt;br /&gt;
&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; margin: 0px 0px 10px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;h3 style=&quot;font-family: nta, Arial, sans-serif; font-size: 16px; font-weight: 700; line-height: 1.25; margin: 0px 0px 5px; padding: 0px; text-transform: none; vertical-align: baseline;&quot;&gt;Further information&lt;br /&gt;
&lt;/h3&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;
&lt;div style=&quot;font-family: nta, Arial, sans-serif, serif, EmojiFont; font-size: 16px; font-weight: 400; line-height: 1.25; margin: 0px; padding: 0px; text-transform: none; vertical-align: baseline; word-break: break-word;&quot;&gt;
&lt;div&gt;Appointment to the Civil Service is governed by the Civil Service 
Commission’s Recruitment Principles. You have the right to complain if 
you feel there has been a breach of the Recruitment Principles.&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;&lt;br /&gt;
&lt;/div&gt;
&lt;div&gt;In the first instance, you should raise the matter directly via &lt;a data-linkindex=&quot;38&quot; href=&quot;mailto:ubsrecruitmentcomplaints@hmrc.gov.uk&quot; title=&quot;mailto:ubsrecruitmentcomplaints@hmrc.gov.uk&quot;&gt;ubsrecruitmentcomplaints@hmrc.gov.uk&lt;/a&gt;.
 Please note that we do not accept complaints or appeals regarding 
scoring of outcomes of campaigns, unless candidates can provide clear 
evidence that the campaign did not follow the Recruitment Principles.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;
&lt;div style=&quot;display: block; float: none; margin: 15px 0px; padding: 0px; text-align: left; vertical-align: baseline; width: 345.38px;&quot;&gt;
&lt;div style=&quot;margin: 0px; padding: 0px; vertical-align: baseline;&quot;&gt;&lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/8461609096516175040/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/dei-must-die-senior-equality-diversity.html#comment-form' title='4 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/8461609096516175040'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/8461609096516175040'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/dei-must-die-senior-equality-diversity.html' title='DEI Must Die! - Senior Equality, Diversity and Inclusion (EDI) Consultant £58K - £72K '/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCFa6hSUYTrG_p2UymiJi8_Ivlf3s3KWCGa39CbaoODGTdyr0TUiC85KL_mr8ejt450MvT67or2BJaiNOAcW5oslH0puLOs-dSI_MHZGWljBNUZM8kJuj62b9SjgnioBdlGtwcPbgp1pfumgFDhv4VkNzm76POrIyvJMkImJDUV7fnkWfjumw5FLg9U6E/s72-w344-h400-c/deihard.jpg" height="72" width="72"/><thr:total>4</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-3762156393432882648</id><published>2026-08-04T15:39:14.256+01:00</published><updated>2026-08-04T15:39:14.257+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="black market"/><category scheme="http://www.blogger.com/atom/ns#" term="cigarettes"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC"/><title type='text'>Black Market In Cigarettes Flourishing</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhJMr9yjEZOmEQlmYxVTyovpf_jll58_BUqypiMpr2lqouQIFX84tGP6Sm3Yt2dUMlFBsHEY_vBYFUUf1E_0zDfy7CpYATlnH5V6qHIc7cP3nSQ9oabB3yP8bm-DjudoLIds-shpLMmPuudsLxqIFeN6urNMQXQIHw5-IdFm9ZSgyZvHNwHTDOavIOMGR8/s359/walker.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;359&quot; data-original-width=&quot;313&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhJMr9yjEZOmEQlmYxVTyovpf_jll58_BUqypiMpr2lqouQIFX84tGP6Sm3Yt2dUMlFBsHEY_vBYFUUf1E_0zDfy7CpYATlnH5V6qHIc7cP3nSQ9oabB3yP8bm-DjudoLIds-shpLMmPuudsLxqIFeN6urNMQXQIHw5-IdFm9ZSgyZvHNwHTDOavIOMGR8/w349-h400/walker.jpg&quot; width=&quot;349&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;As per &lt;a href=&quot;https://order-order.com/2026/08/04/illegal-tobacco-trade-at-all-time-highs-but-hmrc-insists-black-market-is-shrinking/&quot; target=&quot;_blank&quot;&gt;Guido&lt;/a&gt;:&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;blockquote&gt;&lt;p&gt;&lt;i&gt;&quot;The illegal tobacco trade is rife in Britain. This week a Romford shop was &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://eastlondontimes.co.uk/local/havering/romford/rm-mini-market-closed-after-8k-illegal-tobacco-raid-romford-2026/&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;shuttered&lt;/a&gt;&lt;/span&gt; for after officers uncovered an £8,000 stash, &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://www.talkingretail.com/news/industry-news/illegal-cigarettes-and-tobacco-worth-12500-seized-from-stores-in-grimsby-crackdown-03-08-2026/&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;traders&lt;/a&gt;&lt;/span&gt; in Grimsby were found with £12,500 worth of illicit stock and&amp;nbsp;three &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://www.chroniclelive.co.uk/news/north-east-news/three-north-east-shops-shut-34396395&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;stores&lt;/a&gt;&lt;/span&gt; in the North East selling illicit tobacco and illegal vapes have been closed down by Sunderland City Council. &lt;span class=&quot;text-highlight&quot;&gt;Nationally, Operation CeCe has &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://www.thegrocer.co.uk/news/trading-standards-crackdown-removes-33-million-illicit-cigarettes-from-sale/721840.article&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;stripped&lt;/a&gt;&lt;/span&gt;
 33 million illegal cigarettes and 800kg of hand-rolling tobacco from 
shelves in the last year, with a street value of nearly £24 million…&lt;/span&gt;&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;Yet HMRC claims the black market is shrinking. Its &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://www.gov.uk/government/statistics/measuring-tax-gaps/3-tax-gaps-excise-including-alcohol-tobacco-and-oils&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;latest&lt;/a&gt;&lt;/span&gt; estimates put the tobacco tax gap at just 14.2% in 2024/25, supposedly the latest step in a two-decade decline. HMRC’s &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://order-order.com/2026/06/25/hmrc-admits-it-is-guessing-the-size-of-the-tobacco-black-market/&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;own&lt;/a&gt;&lt;/span&gt;
 methodology admits the 2024/25 figures aren’t measured at all – they’re
 projections, produced because of incomplete data and resource 
constraints. The way HMRC defines the ‘tax gap’ is essentially an 
educated guess. &lt;span class=&quot;text-highlight&quot;&gt;It’s about as scientific as asking someone how many pints they have in a week…&lt;/span&gt;&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;There’s one easy way to work it out. Cancer Research UK &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://news.cancerresearchuk.org/2025/07/18/more-work-to-do-britons-still-smoke-over-78-million-cigarettes-a-day/&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;estimates&lt;/a&gt;&lt;/span&gt; smokers got through 28 billion cigarettes in 2024, while HMRC records show only 14 billion cigarettes were cleared for legal &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://www.gov.uk/government/statistics/tobacco-bulletin&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;sale&lt;/a&gt;&lt;/span&gt;
 in the same period. That means around 14 billion missing cigarettes and
 billions of pounds in Exchequer revenue going straight into the pockets
 of organised crime. A recent UCL study found 23.1% of smokers in 2025 
had bought illicit cigarettes in the last six months, up from 12.2% in 
2023. Test &lt;span draggable=&quot;true&quot;&gt;&lt;a href=&quot;https://www.slrmag.co.uk/1-7bn-illegal-tobacco-tax-gap-estimate-is-too-low-says-jti/&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;purchasing&lt;/a&gt;&lt;/span&gt; found 54% of independent retailers visited in Makerfield are selling illegal tobacco. &lt;span class=&quot;text-highlight&quot;&gt;If more than half the corner shops in Burnham’s own backyard are flogging illicit fags, HMRC’s estimate is up in smoke…&quot;&lt;/span&gt;&lt;/i&gt;&lt;/p&gt;&lt;/blockquote&gt;&lt;p&gt;&lt;i&gt;&lt;span class=&quot;text-highlight&quot;&gt;&lt;/span&gt;&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;text-highlight&quot;&gt;This is what happens when governments overtax a product or service, people will use the black market!&lt;/span&gt;&lt;span class=&quot;text-highlight&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/3762156393432882648/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/black-market-in-cigarettes-flourishing.html#comment-form' title='8 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/3762156393432882648'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/3762156393432882648'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/08/black-market-in-cigarettes-flourishing.html' title='Black Market In Cigarettes Flourishing'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhJMr9yjEZOmEQlmYxVTyovpf_jll58_BUqypiMpr2lqouQIFX84tGP6Sm3Yt2dUMlFBsHEY_vBYFUUf1E_0zDfy7CpYATlnH5V6qHIc7cP3nSQ9oabB3yP8bm-DjudoLIds-shpLMmPuudsLxqIFeN6urNMQXQIHw5-IdFm9ZSgyZvHNwHTDOavIOMGR8/s72-w349-h400-c/walker.jpg" height="72" width="72"/><thr:total>8</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-551428472396571438</id><published>2026-07-31T17:01:06.850+01:00</published><updated>2026-07-31T17:01:06.851+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="DEI hypocrisy"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="mental health discrimination"/><category scheme="http://www.blogger.com/atom/ns#" term="systemic bullying at HMRC"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><category scheme="http://www.blogger.com/atom/ns#" term="taxpayer funded failure"/><category scheme="http://www.blogger.com/atom/ns#" term="£155k tribunal payout"/><title type='text'>HMRC Trainee Bags £155k After “Shocking” Bullying and Discrimination</title><content type='html'>&lt;p&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfhWNjrqnAfxeAeSL-jkXiiQjkFUt1os9R8_rFDA-4aXMmYZ3oO8FHBwl7g7yFP8RQ2Sh_4fxyNKd1cwxR1nTYKueB4KGfDQKZSAR7zj0uZrCTU2_3TITsqorUicf0bRm65vG4YWGpX1j-tcuJhJO2wSY772MDycHF4l5nOw8trzCISiKp1XaiLWSAfPE/s1486/hypocrit.jpeg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;1192&quot; data-original-width=&quot;1486&quot; height=&quot;321&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfhWNjrqnAfxeAeSL-jkXiiQjkFUt1os9R8_rFDA-4aXMmYZ3oO8FHBwl7g7yFP8RQ2Sh_4fxyNKd1cwxR1nTYKueB4KGfDQKZSAR7zj0uZrCTU2_3TITsqorUicf0bRm65vG4YWGpX1j-tcuJhJO2wSY772MDycHF4l5nOw8trzCISiKp1XaiLWSAfPE/w400-h321/hypocrit.jpeg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;br /&gt;&amp;nbsp;&lt;/strong&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;HMRC Trainee Bags £155k After “Shocking” Bullying and Discrimination – While They Lecture Us On DEI&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;While HMRC preaches diversity, equity, and inclusion like it’s 
the new gospel, it turns out their own workplace is a masterclass in the
 exact opposite.&lt;/p&gt;
&lt;p&gt;A &lt;a href=&quot;https://www.peoplemanagement.co.uk/article/1965729/hmrc-trainee-awarded-155k-employer-failed-reasonable-adjustments-mental-health-issues&quot; target=&quot;_blank&quot;&gt;tribunal has just slammed&lt;/a&gt; the tax authority for its “&lt;strong&gt;shocking&lt;/strong&gt;” conduct in a case involving a trainee who suffered mental health issues. The employer yes, &lt;strong&gt;HMRC&lt;/strong&gt;, failed to make reasonable adjustments, subjected the poor sod to 
systemic bullying and discrimination, and has now been ordered to cough 
up &lt;strong&gt;£155,000&lt;/strong&gt; in compensation.&lt;/p&gt;
&lt;p&gt;£155,000. That’s a lot of taxpayer money going to fix HMRC’s own 
toxic workplace failures. The same outfit that harasses 93-year-old 
veterans, takes eight years on investigations, and can’t answer the 
bloody phone is apparently so bad at looking after its own staff that a 
tribunal called it shocking.&lt;/p&gt;
&lt;p&gt;And the irony? HMRC loves banging on about DEI. They’ve got 
champions, training programmes, targets, the whole rainbow-wrapped 
package. Yet when it comes to basic reasonable adjustments for mental 
health, something they demand businesses do properly, they cock it up 
so badly it costs the public purse six figures.&lt;/p&gt;
&lt;p&gt;This is peak public sector hypocrisy. Obsessed with ticking diversity
 boxes on paper while creating a bullying culture that destroys people. 
Then when they get caught, the compensation comes straight out of your 
pocket; the same pocket they’re busy emptying with stealth taxes, 
frozen thresholds, and MTD quarterly hell.&lt;/p&gt;
&lt;p&gt;Meanwhile, the rest of us get penalty points for late filings, debt 
collectors for trivial amounts, and endless delays on legitimate 
refunds. But hey, at least their trainee got a massive payout, right?&lt;/p&gt;
&lt;p&gt;Tax does have to be taxing.&lt;/p&gt;&lt;p&gt;But when HMRC preaches DEI while 
bullying its own staff into a tribunal victory worth £155k, and we foot 
the bill? That’s not taxing, that’s &lt;strong&gt;institutional failure&lt;/strong&gt; dressed up as virtue-signalling.&lt;/p&gt;&lt;p&gt;Well done on the payout. The rest of us will just keep paying for it.&lt;/p&gt;&lt;p&gt;Why on earth didn&#39;t they save some taxpayer money, and settle out of court?&amp;nbsp;&lt;/p&gt;&lt;br /&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/551428472396571438/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-trainee-bags-155k-after-shocking.html#comment-form' title='30 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/551428472396571438'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/551428472396571438'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-trainee-bags-155k-after-shocking.html' title='HMRC Trainee Bags £155k After “Shocking” Bullying and Discrimination'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfhWNjrqnAfxeAeSL-jkXiiQjkFUt1os9R8_rFDA-4aXMmYZ3oO8FHBwl7g7yFP8RQ2Sh_4fxyNKd1cwxR1nTYKueB4KGfDQKZSAR7zj0uZrCTU2_3TITsqorUicf0bRm65vG4YWGpX1j-tcuJhJO2wSY772MDycHF4l5nOw8trzCISiKp1XaiLWSAfPE/s72-w400-h321-c/hypocrit.jpeg" height="72" width="72"/><thr:total>30</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5643807280945452196</id><published>2026-07-29T12:15:22.689+01:00</published><updated>2026-07-29T12:15:22.690+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="James McMurdock tax review"/><category scheme="http://www.blogger.com/atom/ns#" term="MP tax refund"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><title type='text'>HMRC Review Clears MP James McMurdock </title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpT9hR_9hrWx90OZPZagApIIhCfrl65D2IaxW-NvZY0ptz7N2x56rq-4oMxAR60DwkUxUMA-OIHcKTX04e2BiIjKy4ZA9jizF0YuaBqdGCUw-cqcfoIWBxH7cjzq5j1L4KsGcX0P1dcXNvuD7aiHNssREcbpBY3RhgtTyWHGR09yUvCgOXjJCxnK6A4Z4/s547/jmm.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;547&quot; data-original-width=&quot;365&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpT9hR_9hrWx90OZPZagApIIhCfrl65D2IaxW-NvZY0ptz7N2x56rq-4oMxAR60DwkUxUMA-OIHcKTX04e2BiIjKy4ZA9jizF0YuaBqdGCUw-cqcfoIWBxH7cjzq5j1L4KsGcX0P1dcXNvuD7aiHNssREcbpBY3RhgtTyWHGR09yUvCgOXjJCxnK6A4Z4/w268-h400/jmm.jpg&quot; width=&quot;268&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;All of you long-suffering taxpayers still waiting years for your 
own refunds, dodging phantom penalties, or getting chased for returns 
you’ve already filed.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Spare a wry chuckle for &lt;strong&gt;James McMurdock&lt;/strong&gt;,
 the MP who’s just had his tax affairs given the full once-over by HMRC; and walked away not only cleared, but with a nice little refund in his 
pocket.&lt;/p&gt;&lt;p&gt;Mr McMurdock, the MP for South Basildon and East Thurrock, faced 
intense media and public scrutiny over the past year regarding his 
former businesses. This included questions around past company 
activities and eligibility for COVID-era Bounce Back Loans. As part of 
this process, his tax affairs and business records underwent examination
 by HMRC. &lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;In a statement shared on X (formerly Twitter), the MP described the 
outcome as vindication:&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;blockquote&gt;&lt;i&gt;&quot;The letter I recently received from HMRC 
confirmed, after their careful review, that they, in fact, owed me a 
refund.&quot;&lt;/i&gt;&lt;/blockquote&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5643807280945452196/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-review-clears-mp-james-mcmurdock.html#comment-form' title='9 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5643807280945452196'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5643807280945452196'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-review-clears-mp-james-mcmurdock.html' title='HMRC Review Clears MP James McMurdock '/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpT9hR_9hrWx90OZPZagApIIhCfrl65D2IaxW-NvZY0ptz7N2x56rq-4oMxAR60DwkUxUMA-OIHcKTX04e2BiIjKy4ZA9jizF0YuaBqdGCUw-cqcfoIWBxH7cjzq5j1L4KsGcX0P1dcXNvuD7aiHNssREcbpBY3RhgtTyWHGR09yUvCgOXjJCxnK6A4Z4/s72-w268-h400-c/jmm.jpg" height="72" width="72"/><thr:total>9</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-9179467961706540095</id><published>2026-07-23T11:19:48.991+01:00</published><updated>2026-07-23T11:21:13.766+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="hypocrisy"/><category scheme="http://www.blogger.com/atom/ns#" term="lineker"/><category scheme="http://www.blogger.com/atom/ns#" term="tax"/><title type='text'>Hypocritical Wanker Alert</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5QS04cfP2x49CxU9wzbiS9fiqsOJnr0XfjYRPA94g0NxoiZlg7Vdsi3Q8TGo43VsubZtHfwDvBL429wYuiXZqiV35Krk6m_x2BidxQir3xwdq2KxbVY8qBxlyqEiaORLyOkfkNIwJYHCUhYpZGJVnX66RzwHdJ8lWzoKIjI4fXhqyl8DWRFOU7rUrlgU/s679/wanker5.jpg&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;361&quot; data-original-width=&quot;679&quot; height=&quot;213&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5QS04cfP2x49CxU9wzbiS9fiqsOJnr0XfjYRPA94g0NxoiZlg7Vdsi3Q8TGo43VsubZtHfwDvBL429wYuiXZqiV35Krk6m_x2BidxQir3xwdq2KxbVY8qBxlyqEiaORLyOkfkNIwJYHCUhYpZGJVnX66RzwHdJ8lWzoKIjI4fXhqyl8DWRFOU7rUrlgU/w400-h213/wanker5.jpg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Celebrity antisemite Lineker, along with some other millionaires, is calling for HMRC to make them pay more tax.&lt;/p&gt;&lt;p&gt;All very noble&lt;b&gt;&amp;nbsp;&lt;/b&gt;you might think, except for the fact that a few years ago Lineker went into battle against a tax bill from HMRC.&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;Lineker, the former England footballer and &lt;i&gt;Match of the Day&lt;/i&gt; presenter, operated as a freelancer through his partnership, Gary Lineker Media (GLM). HMRC pursued him for around &lt;b&gt;£4.9 million&lt;/b&gt;
 in alleged unpaid income tax and National Insurance Contributions (NIC)
 for work with the BBC and BT Sport between 2013–2014 and 2017–2018.&lt;/p&gt;
&lt;p&gt;HMRC argued that he should be treated as an employee under &lt;b&gt;IR35&lt;/b&gt;
 (off-payroll working rules), meaning his partnership structure was an 
&quot;intermediary&quot; and he owed extra tax as if employed directly by the 
broadcasters. Lineker maintained he was a genuine freelancer who had 
paid all appropriate taxes.&lt;/p&gt;
&lt;h3 id=&quot;outcome&quot;&gt;Outcome&lt;/h3&gt;
&lt;ul&gt;&lt;li&gt;In &lt;b&gt;March 2023&lt;/b&gt;, the First-tier Tribunal ruled decisively in Lineker’s favour. Judge John Brooks found that because Lineker had &lt;b&gt;direct contracts&lt;/b&gt;
 with the BBC and BT Sport (not routed through a qualifying intermediary
 in the way IR35 requires), the IR35 rules &quot;do not, and cannot as a 
matter of law, apply.&quot; The tribunal set aside HMRC’s demands.&lt;/li&gt;&lt;li&gt;HMRC appealed but &lt;b&gt;withdrew the appeal&lt;/b&gt; in late 2024, shortly before an Upper Tribunal hearing, and settled the case.&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;b&gt;Result&lt;/b&gt;: Lineker avoided the £4.9m bill. He confirmed he had not failed to pay any taxes or NIC due to 
IR35. The case turned on a technical contractual point rather than a 
full employment status test.&lt;/p&gt;
&lt;p&gt;This was a notable win for Lineker after a multi-year fight and 
highlighted complexities in IR35 application for high-profile 
freelancers with direct client relationships.&lt;/p&gt;&lt;p&gt;Anyhoo, if he and his buddies want to pay more tax there is nothing stopping them:&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZUK3dKaNJBAPgbb6hg3mLPmfnJ7WTCxwzqjfb2ovZdXE8Ghs-NqnO0xD4wyBiCEHnYAACAlXgaluM-v9gJFST36mD1GbvsV-TbeffJSfQfmFYej6cHDaZbtY2N-qdVdovUr-NqQ8feCRvPE91Mq7iRqn8CK9hMXPK_9PL05Qrys8Cwvym5cf-xX1-850/s680/voluntarytax.jpg&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;231&quot; data-original-width=&quot;680&quot; height=&quot;136&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZUK3dKaNJBAPgbb6hg3mLPmfnJ7WTCxwzqjfb2ovZdXE8Ghs-NqnO0xD4wyBiCEHnYAACAlXgaluM-v9gJFST36mD1GbvsV-TbeffJSfQfmFYej6cHDaZbtY2N-qdVdovUr-NqQ8feCRvPE91Mq7iRqn8CK9hMXPK_9PL05Qrys8Cwvym5cf-xX1-850/w400-h136/voluntarytax.jpg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/9179467961706540095/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hypocritical-wanker-alert.html#comment-form' title='2 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/9179467961706540095'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/9179467961706540095'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hypocritical-wanker-alert.html' title='Hypocritical Wanker Alert'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi5QS04cfP2x49CxU9wzbiS9fiqsOJnr0XfjYRPA94g0NxoiZlg7Vdsi3Q8TGo43VsubZtHfwDvBL429wYuiXZqiV35Krk6m_x2BidxQir3xwdq2KxbVY8qBxlyqEiaORLyOkfkNIwJYHCUhYpZGJVnX66RzwHdJ8lWzoKIjI4fXhqyl8DWRFOU7rUrlgU/s72-w400-h213-c/wanker5.jpg" height="72" width="72"/><thr:total>2</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5604682968173107984</id><published>2026-07-19T11:38:18.462+01:00</published><updated>2026-07-19T11:38:18.462+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="business growth choked"/><category scheme="http://www.blogger.com/atom/ns#" term="eight year tax investigations"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC delays outrage"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="PAC slams HMRC"/><category scheme="http://www.blogger.com/atom/ns#" term="tax dispute limbo"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><category scheme="http://www.blogger.com/atom/ns#" term="unfair settlements"/><title type='text'>HMRC Tax Investigations Taking Up To Eight Bloody Years</title><content type='html'>&lt;p&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha_LOK1ovJ0AG3CAZrRKZYvGLOkyLtDFDaBDjFeIHd_4yfgOl8-ZLrfiOvPpvEO3e1n7rCr5fvFC8CzCjypN9_QteKMEkzylcWd31P-QrBoT2djev4ZoYCrIapKnctMAbYYPwg_uzAOlvRZEv1cAukSi5uly7GNKpQf3O7JDMqX8UzPUpk1JAQRRGyzcc/s800/getagrip.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;800&quot; data-original-width=&quot;800&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha_LOK1ovJ0AG3CAZrRKZYvGLOkyLtDFDaBDjFeIHd_4yfgOl8-ZLrfiOvPpvEO3e1n7rCr5fvFC8CzCjypN9_QteKMEkzylcWd31P-QrBoT2djev4ZoYCrIapKnctMAbYYPwg_uzAOlvRZEv1cAukSi5uly7GNKpQf3O7JDMqX8UzPUpk1JAQRRGyzcc/w400-h400/getagrip.jpg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;br /&gt;&amp;nbsp;&lt;/strong&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;HMRC Tax Investigations Taking Up To Eight Bloody Years – MPs Slam the Taxman’s Endless Dithering&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Still waiting 
for HMRC to get their act together?&lt;/p&gt;&lt;p&gt;While the taxman loves slapping you 
with automatic penalties for filing a day late, it turns out their own 
investigations can drag on for the best part of a decade.&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Public Accounts Committee&lt;/strong&gt; has rightly slammed HMRC for cases taking up to &lt;strong&gt;eight years&lt;/strong&gt;
 to resolve. Eight years! That’s not an investigation, that’s a 
slow-motion torture session for the poor sods stuck in limbo. Businesses
 left hanging, cashflow destroyed, growth choked, while HMRC faffs about
 “gathering evidence” at a pace that would make a snail look speedy.&lt;/p&gt;
&lt;p&gt;MPs are warning that the public is being left completely in the dark 
about whether these long-running disputes are being settled fairly. No 
transparency, no accountability, just endless uncertainty. Perfect.&lt;/p&gt;
&lt;p&gt;This is the same shambolic outfit that:&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;Can’t answer the phone without putting you through an hour of Vivaldi&lt;/li&gt;&lt;li&gt;Harasses 93-year-old terminally ill veterans over returns they’ve already filed&lt;/li&gt;&lt;li&gt;Spends £186 million to recover £44 million on the Loan Charge&lt;/li&gt;&lt;li&gt;Forces quarterly MTD reporting while their own systems remain a joke&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;Yet when it comes to their own enquiries (especially the big, 
complex ones involving serious money) they’re happy to let cases rumble
 on for years. Meanwhile, you’re expected to respond to their 
information requests in days or face penalties.&lt;/p&gt;
&lt;p&gt;The PAC is urging HMRC to get a grip and speed things up. About 
bloody time someone said it. These delays aren’t just inconvenient, they’re damaging real businesses, destroying livelihoods, and eroding 
any remaining trust in the system.&lt;/p&gt;
&lt;p&gt;Tax does have to be taxing.&lt;/p&gt;&lt;p&gt;But leaving people and companies in 
investigation hell for up to eight years while demanding instant 
compliance from everyone else? That’s not taxing, that’s &lt;strong&gt;bureaucratic sadism&lt;/strong&gt; and a national disgrace.&lt;/p&gt;&lt;p&gt;Sort it out, HMRC. Or better yet, stop starting so many enquiries you can’t finish in a reasonable timeframe.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;/p&gt;
HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5604682968173107984/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-tax-investigations-taking-up-to.html#comment-form' title='19 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5604682968173107984'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5604682968173107984'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-tax-investigations-taking-up-to.html' title='HMRC Tax Investigations Taking Up To Eight Bloody Years'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha_LOK1ovJ0AG3CAZrRKZYvGLOkyLtDFDaBDjFeIHd_4yfgOl8-ZLrfiOvPpvEO3e1n7rCr5fvFC8CzCjypN9_QteKMEkzylcWd31P-QrBoT2djev4ZoYCrIapKnctMAbYYPwg_uzAOlvRZEv1cAukSi5uly7GNKpQf3O7JDMqX8UzPUpk1JAQRRGyzcc/s72-w400-h400-c/getagrip.jpg" height="72" width="72"/><thr:total>19</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-2066717049806500668</id><published>2026-07-14T11:57:20.323+01:00</published><updated>2026-07-14T11:57:20.324+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="compliance yield spin"/><category scheme="http://www.blogger.com/atom/ns#" term="customer service failure"/><category scheme="http://www.blogger.com/atom/ns#" term="digital transformation farce"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC annual report 2025/26"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><category scheme="http://www.blogger.com/atom/ns#" term="tax gap shame"/><category scheme="http://www.blogger.com/atom/ns#" term="£966bn tax haul"/><title type='text'>HMRC’s Annual Report 2025/26</title><content type='html'>&lt;p&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDi93kzwnGj5bLLPpIwzrK0EbEQRXo5cNoIDHgI6HK7fDC5hxbbMCy0ruT9PqoC1avUMnc5adjwRpa6grbpVRjr_h1OnSll31c2jS9Z84azzxZmxJYxqWSWZo5rHdiOpmkTzLmDavX7Gfp3SPXtzSjud60MCUW8eeTInPyCS88yJBhUxTSfxoMTqZ8qms/s298/fail1.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;250&quot; data-original-width=&quot;298&quot; height=&quot;336&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDi93kzwnGj5bLLPpIwzrK0EbEQRXo5cNoIDHgI6HK7fDC5hxbbMCy0ruT9PqoC1avUMnc5adjwRpa6grbpVRjr_h1OnSll31c2jS9Z84azzxZmxJYxqWSWZo5rHdiOpmkTzLmDavX7Gfp3SPXtzSjud60MCUW8eeTInPyCS88yJBhUxTSfxoMTqZ8qms/w400-h336/fail1.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;br /&gt;&amp;nbsp;&lt;/strong&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;HMRC’s Annual Report 2025/26: Record Tax Haul, Shiny Digital Stats, But The Same Old Customer Service Shambles&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;HMRC has just dropped its &lt;strong&gt;329-page annual report&lt;/strong&gt; for 2025/26, and true to form, they’re out there blowing their own trumpet while the rest of us choke on the reality.&lt;/p&gt;
&lt;p&gt;They collected a whopping &lt;strong&gt;£966.4 billion&lt;/strong&gt; in tax — 
that’s £90.4 billion more than the previous year. Compliance yield 
smashed through £50 billion for the first time. Digital interactions are
 up to 78%. They’ve hired more compliance officers. Everything’s going 
swimmingly, right?&lt;/p&gt;
&lt;p&gt;Bollocks!&lt;/p&gt;
&lt;p&gt;Scratch beneath the glossy headlines and the strains are bleeding 
through everywhere. Yes, they’re raking in more cash (largely thanks to
 Reeves’ stealth taxes, frozen thresholds, and employer NI hikes) but 
the basics that actually matter to real people remain an absolute &lt;strong&gt;disgrace&lt;/strong&gt;.&lt;/p&gt;
&lt;p&gt;Customer service? Still in the toilet. They only managed to answer &lt;strong&gt;85.1%&lt;/strong&gt; of calls (one in seven went unanswered), with average wait times of over &lt;strong&gt;12 minutes&lt;/strong&gt;.
 They’re proudly pushing everyone towards webchats and the “highly 
successful” HMRC app while real human help remains a distant dream. This
 is the same department that hangs up on Self Assessment deadline day 
and harasses 93-year-old terminally ill veterans.&lt;/p&gt;
&lt;p&gt;Tax debt sits at &lt;strong&gt;£44.7 billion&lt;/strong&gt;. They’re resolving 
more of it, sure, but it’s still a monumental pile of unpaid tax while 
they chase pensioners for peanuts. The tax gap? Still hovering around 
£60 billion. Small businesses (the ones actually trying to grow) remain 
the biggest contributors to the gap — funny how that works when HMRC 
makes compliance such a nightmare.&lt;/p&gt;
&lt;p&gt;R&amp;amp;D tax relief errors and fraud are so bad the accounts had to be &lt;strong&gt;qualified&lt;/strong&gt; again. Yet they’re happy to sit on legitimate startup R&amp;amp;D claims for months, leaving businesses £95k out of pocket.&lt;/p&gt;
&lt;p&gt;The transformation roadmap? More MTD misery, more AI toys (£175m with
 Quantexa), more digital-first bullshit while the phone lines stay 
broken and trust collapses. Only &lt;strong&gt;70%&lt;/strong&gt; of small businesses trust HMRC. For individuals it’s even worse, over half don’t trust them at all.&lt;/p&gt;
&lt;p&gt;This report perfectly exposes the HMRC delusion: they’re getting 
better at squeezing more tax out of us, but utterly failing at basic 
service, fairness, and competence.&lt;/p&gt;
&lt;p&gt;Tax does have to be taxing.&lt;/p&gt;&lt;p&gt;But when HMRC crows about record 
revenues and digital progress while the public endures endless delays, 
incompetence, and contempt? That’s not taxing — that’s &lt;strong&gt;institutional arrogance&lt;/strong&gt; funded by your money.&lt;/p&gt;&lt;p&gt;Well done on the big numbers, lads. Now try answering the bloody phone.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;
HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/2066717049806500668/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrcs-annual-report-202526.html#comment-form' title='2 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/2066717049806500668'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/2066717049806500668'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrcs-annual-report-202526.html' title='HMRC’s Annual Report 2025/26'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDi93kzwnGj5bLLPpIwzrK0EbEQRXo5cNoIDHgI6HK7fDC5hxbbMCy0ruT9PqoC1avUMnc5adjwRpa6grbpVRjr_h1OnSll31c2jS9Z84azzxZmxJYxqWSWZo5rHdiOpmkTzLmDavX7Gfp3SPXtzSjud60MCUW8eeTInPyCS88yJBhUxTSfxoMTqZ8qms/s72-w400-h336-c/fail1.JPG" height="72" width="72"/><thr:total>2</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-6785137883513390080</id><published>2026-07-13T16:58:40.107+01:00</published><updated>2026-07-13T16:58:40.107+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="self employed"/><title type='text'>Monthly Tax Bills For The Self Employed - A Disaster Waiting To Happen!</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiOCqcO6j-8PSb94P88vKaw7b2meYn91LM3huEFy-cnmoU0ShT2tRRtXurv2qJptECtAxEtlvtDz3dKMb7XAqhvwPQyBBbQzXqnrfyqIJCbAUQjoVWha1NWLhFHEMUXMVwnf0ajflVYyHXBrzr8QinEyVeKYfY_kFLst0diAr4XlXulamJlRH0ByzBgRc0/s251/whatthe.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;200&quot; data-original-width=&quot;251&quot; height=&quot;319&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiOCqcO6j-8PSb94P88vKaw7b2meYn91LM3huEFy-cnmoU0ShT2tRRtXurv2qJptECtAxEtlvtDz3dKMb7XAqhvwPQyBBbQzXqnrfyqIJCbAUQjoVWha1NWLhFHEMUXMVwnf0ajflVYyHXBrzr8QinEyVeKYfY_kFLst0diAr4XlXulamJlRH0ByzBgRc0/w400-h319/whatthe.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Labour is &lt;a href=&quot;https://www.gbnews.com/money/hmrc-tax-payments-self-employed-and-landlords&quot; target=&quot;_blank&quot;&gt;examining plans&lt;/a&gt; which would require self‑employed workers 
and landlords to pay tax every month from April 2030, in a major shift 
to how millions manage their finances.&lt;/p&gt;&lt;p&gt;Under the proposals, HM 
Revenue and Customs (HMRC) would calculate monthly payments using an 
individual’s previous year’s tax return.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;rebellt-item
        
        
        
        col1&quot; data-basename=&quot;particle-1&quot; data-href=&quot;https://www.gbnews.com/money/hmrc-tax-payments-self-employed-and-landlords?rebelltitem=1#rebelltitem1&quot; data-id=&quot;1&quot; data-is-image=&quot;False&quot; data-post-id=&quot;2677210695&quot; data-published-at=&quot;1783953214&quot; data-reload-ads=&quot;false&quot; data-use-pagination=&quot;False&quot; id=&quot;rebelltitem1&quot;&gt;&lt;p&gt;The reforms are expected to apply only to those earning above a threshold that has not yet been set.&amp;nbsp;&lt;/p&gt;&lt;p&gt;This will be a monumental clusterfuck!&amp;nbsp;&lt;/p&gt;&lt;/div&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/6785137883513390080/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/monthly-tax-bills-for-self-employed.html#comment-form' title='2 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/6785137883513390080'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/6785137883513390080'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/monthly-tax-bills-for-self-employed.html' title='Monthly Tax Bills For The Self Employed - A Disaster Waiting To Happen!'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiOCqcO6j-8PSb94P88vKaw7b2meYn91LM3huEFy-cnmoU0ShT2tRRtXurv2qJptECtAxEtlvtDz3dKMb7XAqhvwPQyBBbQzXqnrfyqIJCbAUQjoVWha1NWLhFHEMUXMVwnf0ajflVYyHXBrzr8QinEyVeKYfY_kFLst0diAr4XlXulamJlRH0ByzBgRc0/s72-w400-h319-c/whatthe.JPG" height="72" width="72"/><thr:total>2</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-390899509754978798</id><published>2026-07-09T11:59:45.361+01:00</published><updated>2026-07-09T11:59:45.361+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="HMRC"/><category scheme="http://www.blogger.com/atom/ns#" term="mtd"/><title type='text'>Over 580,000 Not Yet Signed Up To MTD</title><content type='html'>&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXCDGYnDEDIeDoUpPOYcZFuo9xDiKCdbpIx2636SmAykBHZbohIqVd8BGyd7Hxe6TcA9r5ZtOnZX5QX_BZquJygd398tHH5WRHcQSFjzSDAiUpztL3B9AUs-8KkrVo-CXx5IzE18IkHL6bndP3X3vIKKaioFKyYsIKl3LmHlam2YHlpjYXpgZ3mnZKEwM/s597/mtd.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;597&quot; data-original-width=&quot;335&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXCDGYnDEDIeDoUpPOYcZFuo9xDiKCdbpIx2636SmAykBHZbohIqVd8BGyd7Hxe6TcA9r5ZtOnZX5QX_BZquJygd398tHH5WRHcQSFjzSDAiUpztL3B9AUs-8KkrVo-CXx5IzE18IkHL6bndP3X3vIKKaioFKyYsIKl3LmHlam2YHlpjYXpgZ3mnZKEwM/w225-h400/mtd.jpg&quot; width=&quot;225&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Over 580,000 self-employed workers and landlords have yet to 
sign up for HMRC&#39;s Making Tax Digital for Income Tax scheme, despite 
less than a month remaining before the August 7 registration deadline.&lt;/p&gt;&lt;p&gt;A
 Freedom of Information request has revealed that of the 864,000 people 
required to register for the scheme by April 6 this year, only 282,637 
had signed up by May 20.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;rebellt-item
        
        
        
        col1&quot; data-basename=&quot;particle-1&quot; data-href=&quot;https://www.gbnews.com/money/hmrc-deadline-approaches-making-tax-digital?rebelltitem=1#rebelltitem1&quot; data-id=&quot;1&quot; data-is-image=&quot;False&quot; data-post-id=&quot;2677180475&quot; data-published-at=&quot;1783587853&quot; data-reload-ads=&quot;false&quot; data-use-pagination=&quot;False&quot; id=&quot;rebelltitem1&quot;&gt;&lt;p&gt;The
 figures, obtained by international accountancy firm &lt;a href=&quot;https://www.gmchamber.co.uk/posts/two-thirds-of-making-tax-digital-clients-havent-registered-freedom-of-information-request-by-azets-finds&quot; target=&quot;_blank&quot;&gt;Azets&lt;/a&gt; and confirmed
 by HMRC, show that around two-thirds of those required to join the new 
digital tax system had not yet registered when the data was compiled.&lt;/p&gt;&lt;p&gt;&amp;nbsp;Good luck everyone!&amp;nbsp;&lt;/p&gt;&lt;/div&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/390899509754978798/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/over-580000-not-yet-signed-up-to-mtd.html#comment-form' title='8 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/390899509754978798'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/390899509754978798'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/over-580000-not-yet-signed-up-to-mtd.html' title='Over 580,000 Not Yet Signed Up To MTD'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXCDGYnDEDIeDoUpPOYcZFuo9xDiKCdbpIx2636SmAykBHZbohIqVd8BGyd7Hxe6TcA9r5ZtOnZX5QX_BZquJygd398tHH5WRHcQSFjzSDAiUpztL3B9AUs-8KkrVo-CXx5IzE18IkHL6bndP3X3vIKKaioFKyYsIKl3LmHlam2YHlpjYXpgZ3mnZKEwM/s72-w225-h400-c/mtd.jpg" height="72" width="72"/><thr:total>8</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-1353330443400585078</id><published>2026-07-08T12:13:17.277+01:00</published><updated>2026-07-08T12:14:35.603+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="cgt"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC"/><title type='text'>How Very Suspicious - HMRC is Meant To Be Politically Neutral!</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcHb5avYkJoHPvJJSAs_dYbj9h0t3flFBNyePzLVhnWiMqM0Oa8xXw2zlJCIJvcviF-2tzxbkgaxCZ3v-TNffYtlDEufA2W2mYt-GSQ21ZxRmY0mLpIWOAbl-nzgHlAQhl1bt4H7V2sY2-qYBWqbbrt2RQ_HNm2NEfGu2Q7QZi8vNPYfisHUe-f3p00wA/s680/hmrcdelay.jpg&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;433&quot; data-original-width=&quot;680&quot; height=&quot;255&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcHb5avYkJoHPvJJSAs_dYbj9h0t3flFBNyePzLVhnWiMqM0Oa8xXw2zlJCIJvcviF-2tzxbkgaxCZ3v-TNffYtlDEufA2W2mYt-GSQ21ZxRmY0mLpIWOAbl-nzgHlAQhl1bt4H7V2sY2-qYBWqbbrt2RQ_HNm2NEfGu2Q7QZi8vNPYfisHUe-f3p00wA/w400-h255/hmrcdelay.jpg&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;p&gt;&lt;br /&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;An HMRC spokesman said:&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;&lt;i&gt;&lt;/i&gt;&lt;/span&gt;&lt;/p&gt;&lt;blockquote&gt;&lt;i&gt;“We have postponed the publication to allow for the completion of a review of some of the key assumptions underpinning the estimates in the bulletin&quot;.&lt;/i&gt;&lt;/blockquote&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Burnham has clearly intervened!&amp;nbsp;&lt;/span&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/1353330443400585078/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/how-very-suspicious-hmrc-is-meant-to-be.html#comment-form' title='27 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/1353330443400585078'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/1353330443400585078'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/how-very-suspicious-hmrc-is-meant-to-be.html' title='How Very Suspicious - HMRC is Meant To Be Politically Neutral!'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcHb5avYkJoHPvJJSAs_dYbj9h0t3flFBNyePzLVhnWiMqM0Oa8xXw2zlJCIJvcviF-2tzxbkgaxCZ3v-TNffYtlDEufA2W2mYt-GSQ21ZxRmY0mLpIWOAbl-nzgHlAQhl1bt4H7V2sY2-qYBWqbbrt2RQ_HNm2NEfGu2Q7QZi8vNPYfisHUe-f3p00wA/s72-w400-h255-c/hmrcdelay.jpg" height="72" width="72"/><thr:total>27</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-6750622354302954169</id><published>2026-07-06T10:55:49.290+01:00</published><updated>2026-07-06T10:55:49.290+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="evasion"/><category scheme="http://www.blogger.com/atom/ns#" term="lottery"/><category scheme="http://www.blogger.com/atom/ns#" term="taiwan"/><title type='text'>How HMRC Can Stop Cash Payment Tax Evasion</title><content type='html'>&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;&lt;/span&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPZSlNRWKcTmc6FwH69kTVrv38wh0-zdwxyaJqw4T7nf-6YdYFmlTV0NIwhSuUSskrL5PBagLH7DaOh8ECqxWKNIEAA2dzh-y4o_Cx8MP3ZrM6ZyASx9SxEVCrGqgFYkeyi9L2mRqY_ZmQI92FdIWDaVrjzoY5Ahw9_E6rNxlhxMXy9k56im8vEoHF38c/s680/taiwan.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;680&quot; data-original-width=&quot;605&quot; height=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPZSlNRWKcTmc6FwH69kTVrv38wh0-zdwxyaJqw4T7nf-6YdYFmlTV0NIwhSuUSskrL5PBagLH7DaOh8ECqxWKNIEAA2dzh-y4o_Cx8MP3ZrM6ZyASx9SxEVCrGqgFYkeyi9L2mRqY_ZmQI92FdIWDaVrjzoY5Ahw9_E6rNxlhxMXy9k56im8vEoHF38c/w356-h400/taiwan.jpg&quot; width=&quot;356&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Never let it be said that I am not helpful.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Here, courtesy of &lt;a href=&quot;https://x.com/aakashgupta/status/2073991580986609904?s=20&quot; target=&quot;_blank&quot;&gt;Aakash Gupta&lt;/a&gt;, is a simple method HMRC can employ to reduce the problem of cash payment tax evasion.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Taiwan solved tax evasion in 1951 with a trick so cheap it should embarrass every tax authority on the planet.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;The problem was an all-cash economy full of small shops. A merchant pockets the cash, skips the receipt, and the sale never existed. Auditors can&#39;t catch what was never recorded, and hiring enough of them to watch every noodle stand costs more than the missing tax.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;So finance chief Ren Xianqun flipped the incentive. Print a lottery number on every receipt. Draw winners every two months on live TV. Top prize today: NT$10 million, about $310K.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Suddenly the customer and the shopkeeper want opposite things. The merchant wants the sale off the books. The customer wants the ticket. And there are millions more customers than merchants.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Every transaction now carries a built-in witness demanding the paper trail.

Year one, reported tax revenue jumped 75%, from NT$29 million to NT$51 million. Seventy-five years later, roughly 70% of Taiwanese still play.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Convenience stores redeem the smallest NT$200 prizes at the register, so even a coffee receipt feels like a scratch card.

The elegant part is what the audit force costs. The prize pool runs about NT$7 billion a year, roughly $20 million. In exchange, the government gets 23 million unpaid auditors working every checkout line in the country, forever.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;No inspector general on earth delivers that coverage at that price.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span class=&quot;css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3&quot;&gt;Greece, Italy, Portugal, and Slovakia all copied it. The most effective compliance tool ever built looks like a game, and that&#39;s exactly why it works.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/6750622354302954169/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/how-hmrc-can-stop-cash-payment-tax.html#comment-form' title='1 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/6750622354302954169'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/6750622354302954169'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/how-hmrc-can-stop-cash-payment-tax.html' title='How HMRC Can Stop Cash Payment Tax Evasion'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPZSlNRWKcTmc6FwH69kTVrv38wh0-zdwxyaJqw4T7nf-6YdYFmlTV0NIwhSuUSskrL5PBagLH7DaOh8ECqxWKNIEAA2dzh-y4o_Cx8MP3ZrM6ZyASx9SxEVCrGqgFYkeyi9L2mRqY_ZmQI92FdIWDaVrjzoY5Ahw9_E6rNxlhxMXy9k56im8vEoHF38c/s72-w356-h400-c/taiwan.jpg" height="72" width="72"/><thr:total>1</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5257081477410346287</id><published>2026-07-02T16:35:32.152+01:00</published><updated>2026-07-02T16:35:32.153+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="entrepreneur destruction"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC Is Shite"/><category scheme="http://www.blogger.com/atom/ns#" term="HMRC workload excuse"/><category scheme="http://www.blogger.com/atom/ns#" term="R&amp;D tax credit delays"/><category scheme="http://www.blogger.com/atom/ns#" term="startup funding limbo"/><category scheme="http://www.blogger.com/atom/ns#" term="Tax does have to be taxing"/><category scheme="http://www.blogger.com/atom/ns#" term="tech business strangled"/><category scheme="http://www.blogger.com/atom/ns#" term="£95k out of pocket"/><title type='text'>HMRC Delays Left Start-Up £95k Out of Pocket</title><content type='html'>&lt;p&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_nOvE58HkGVsJpL9CLF6Zw81au62AFuja_RrdCtTpAFDQKLuGBmpV2D8lywnoSdGh4RkBKjMqzT56I9_-A2ebcpl-OAeV3EGPju8NHVFPb2oSkYUU5qaSZMjUbvnxaoeVCV6MhfzZ9bmyurEUhLWOvgMVhJNI5ciOklhsaIAPvMZeOFdiaUNFwRC53II/s796/hmrcisbroken.png&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;292&quot; data-original-width=&quot;796&quot; height=&quot;146&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_nOvE58HkGVsJpL9CLF6Zw81au62AFuja_RrdCtTpAFDQKLuGBmpV2D8lywnoSdGh4RkBKjMqzT56I9_-A2ebcpl-OAeV3EGPju8NHVFPb2oSkYUU5qaSZMjUbvnxaoeVCV6MhfzZ9bmyurEUhLWOvgMVhJNI5ciOklhsaIAPvMZeOFdiaUNFwRC53II/w400-h146/hmrcisbroken.png&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;br /&gt;&amp;nbsp;&lt;/strong&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;HMRC Delays Left Start-Up £95k Out of Pocket – And Choked Its Growth Stone Dead&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Spare
 a thought (and a stiff drink) for one tech start-up founder who’s just 
had his company kicked squarely in the bollocks by our old friends at 
HMRC.&lt;/p&gt;
&lt;p&gt;This poor sod poured his heart, soul, and savings into building a 
promising tech business. Like many innovative startups, he put in a 
legitimate claim for &lt;strong&gt;R&amp;amp;D tax credits&lt;/strong&gt;&amp;nbsp;(the very 
incentive the government loves to trumpet as proof they support British 
innovation). HMRC’s response? Sit on their hands for months on end citing
 a “workload problem”, leaving the company &lt;strong&gt;£95,000 out of pocket&lt;/strong&gt;.&lt;/p&gt;
&lt;p&gt;Ninety-five grand. That’s not loose change. That’s salaries, that’s 
server costs, that’s marketing budget, that’s the difference between 
scaling up and slowly suffocating. Because of HMRC’s glacial 
incompetence, the business is now trapped in funding limbo. Investors 
are wary, cashflow is strangled, and growth has been throttled.&lt;/p&gt;
&lt;p&gt;This isn’t a one-off sob story. It’s happening to startups across the
 country. HMRC’s R&amp;amp;D tax credit crackdown, combined with their usual
 bureaucratic lethargy, has turned what should be a lifeline into a 
noose. They demand mountains of evidence, then take forever to process 
it, while small businesses bleed out waiting for money that’s rightfully
 theirs.&lt;/p&gt;
&lt;p&gt;Meanwhile, the same department:&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;Blows £175 million on flashy AI systems&lt;/li&gt;&lt;li&gt;Spends £186 million to recover just £44 million on the Loan Charge&lt;/li&gt;&lt;li&gt;Harasses 93-year-old terminally ill veterans&lt;/li&gt;&lt;li&gt;Can’t answer the bloody phone&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;…yet somehow can’t process legitimate tax relief claims for the very companies this country desperately needs to grow.&lt;/p&gt;
&lt;p&gt;This founder did everything right. He innovated. He hired people. He 
followed the rules, yet HMRC’s “workload problem” has rewarded him with 
near-death for his business. How many other promising tech firms are 
quietly dying in silence because some jobsworth in Newcastle can’t get 
their finger out?&lt;/p&gt;
&lt;p&gt;The message from this government and its tax collectors is loud and 
clear: we’ll lecture you about supporting British business, then cripple
 you with delays, bureaucracy, and cashflow destruction.&lt;/p&gt;
&lt;p&gt;Tax does have to be taxing.&lt;/p&gt;&lt;p&gt;But deliberately starving innovative 
start-ups of £95,000 they’re owed while the department wastes hundreds 
of millions elsewhere? That’s not taxing, that’s &lt;strong&gt;economic vandalism&lt;/strong&gt; and outright sabotage of British entrepreneurship.&lt;/p&gt;
&lt;p&gt;If you’re a founder waiting on an R&amp;amp;D claim, VAT reclaim, or any 
other repayment chase it hard. Because HMRC sure as hell won’t lose 
sleep over your business going under.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Amazon “Start-Up Founder Survival Kit” Suggestions&lt;/strong&gt;&lt;br /&gt;(affiliate links – because HMRC won’t help you)&lt;/p&gt;
&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;https://amzn.to/4f0Gjnr&quot; target=&quot;_blank&quot;&gt;Industrial Strength Coffee Maker&lt;/a&gt; – you’ll need it during the waiting months  &lt;/li&gt;&lt;li&gt;“&lt;a href=&quot;https://amzn.to/4y5YrVC&quot; target=&quot;_blank&quot;&gt;HMRC Workload Problem” Punchbag&lt;/a&gt; – therapeutic  &lt;/li&gt;&lt;li&gt;&lt;a href=&quot;https://amzn.to/44ae1ld&quot; target=&quot;_blank&quot;&gt;Noise-Cancelling Headphones&lt;/a&gt; – for when you’re on hold begging for your own money  &lt;/li&gt;&lt;li&gt;“&lt;a href=&quot;https://amzn.to/4p0XDwT&quot; target=&quot;_blank&quot;&gt;Cashflow Is King” Mug&lt;/a&gt; – fill with something stronger than tea  &lt;/li&gt;&lt;li&gt;&lt;a href=&quot;https://amzn.to/4vOqbwu&quot; target=&quot;_blank&quot;&gt;Heavy-Duty Shredder&lt;/a&gt; – for their next meaningless letter&lt;/li&gt;&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;
HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5257081477410346287/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-delays-left-start-up-95k-out-of.html#comment-form' title='1 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5257081477410346287'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5257081477410346287'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/07/hmrc-delays-left-start-up-95k-out-of.html' title='HMRC Delays Left Start-Up £95k Out of Pocket'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_nOvE58HkGVsJpL9CLF6Zw81au62AFuja_RrdCtTpAFDQKLuGBmpV2D8lywnoSdGh4RkBKjMqzT56I9_-A2ebcpl-OAeV3EGPju8NHVFPb2oSkYUU5qaSZMjUbvnxaoeVCV6MhfzZ9bmyurEUhLWOvgMVhJNI5ciOklhsaIAPvMZeOFdiaUNFwRC53II/s72-w400-h146-c/hmrcisbroken.png" height="72" width="72"/><thr:total>1</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-3033236750838235175</id><published>2026-06-30T16:51:35.821+01:00</published><updated>2026-06-30T16:51:35.822+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="dei"/><category scheme="http://www.blogger.com/atom/ns#" term="treasury"/><title type='text'>Treasury Ditched Numerical Reasoning Test For DEI</title><content type='html'>&lt;p&gt;&lt;/p&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikF7t5G1aJxR45z5gakdfxoHd_sXxUIDGpPonITWCROBUeKfa_bK6qD_EQBFiedbkGdF_dlTUsMZUVvHglvMu0rflYleANSrn7mKRtXcZAeV6ufJyJrFkxm9E_nmcTx2hS9osNrCeALxHIP1-sciswUJjz8UOnx7hRgVHgXE-6c1NPX5UY2Tdy9vdxUxk/s251/whatthe.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;200&quot; data-original-width=&quot;251&quot; height=&quot;319&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikF7t5G1aJxR45z5gakdfxoHd_sXxUIDGpPonITWCROBUeKfa_bK6qD_EQBFiedbkGdF_dlTUsMZUVvHglvMu0rflYleANSrn7mKRtXcZAeV6ufJyJrFkxm9E_nmcTx2hS9osNrCeALxHIP1-sciswUJjz8UOnx7hRgVHgXE-6c1NPX5UY2Tdy9vdxUxk/w400-h319/whatthe.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&amp;nbsp;&lt;p&gt;&lt;/p&gt;&lt;p&gt;After the George Floyd protests, the Treasury ditched its numerical reasoning test for prospective employees because it created an adverse impact on candidate diversity.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Did HMRC do the same?&amp;nbsp;&lt;/p&gt;&lt;p&gt;DEI must DIE!&amp;nbsp;&lt;/p&gt;&lt;p&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;&lt;/p&gt;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/3033236750838235175/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/06/treasury-ditched-numerical-reasoning.html#comment-form' title='10 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/3033236750838235175'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/3033236750838235175'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/06/treasury-ditched-numerical-reasoning.html' title='Treasury Ditched Numerical Reasoning Test For DEI'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikF7t5G1aJxR45z5gakdfxoHd_sXxUIDGpPonITWCROBUeKfa_bK6qD_EQBFiedbkGdF_dlTUsMZUVvHglvMu0rflYleANSrn7mKRtXcZAeV6ufJyJrFkxm9E_nmcTx2hS9osNrCeALxHIP1-sciswUJjz8UOnx7hRgVHgXE-6c1NPX5UY2Tdy9vdxUxk/s72-w400-h319-c/whatthe.JPG" height="72" width="72"/><thr:total>10</thr:total></entry><entry><id>tag:blogger.com,1999:blog-29600742611858461.post-5563078029945708956</id><published>2026-06-23T16:07:18.791+01:00</published><updated>2026-06-23T16:07:18.791+01:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="AI"/><title type='text'>HMRC&#39;s New AI Tool</title><content type='html'>&lt;div class=&quot;govuk-grid-row gem-print-columns-none translation-nav-header&quot;&gt;&lt;div class=&quot;govuk-grid-column-two-thirds translation-nav-header__child&quot;&gt;&lt;div class=&quot;gem-c-heading govuk-!-margin-bottom-0&quot; dir=&quot;ltr&quot;&gt;&lt;h1 class=&quot;gem-c-heading__text govuk-heading-l&quot;&gt;&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjeVw5_kEBi-LgtBQVKz5Xy8sA-cNOrPP3bK35yf1c1vLlOkNkE4G2RNcoo4Z8r5GiLWZASSMA6VjBYsQu7fnOF0DfcZ-5H2Q_-HAk3FzVq_UvLWMH41oxWCGo3N2QC9k67bMIxYJGzyOdVBTYq50z8AWhbzNRNwr0JsXp_HLVu_J5piqMedQeTigRK7c8/s308/computer.JPG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;226&quot; data-original-width=&quot;308&quot; height=&quot;294&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjeVw5_kEBi-LgtBQVKz5Xy8sA-cNOrPP3bK35yf1c1vLlOkNkE4G2RNcoo4Z8r5GiLWZASSMA6VjBYsQu7fnOF0DfcZ-5H2Q_-HAk3FzVq_UvLWMH41oxWCGo3N2QC9k67bMIxYJGzyOdVBTYq50z8AWhbzNRNwr0JsXp_HLVu_J5piqMedQeTigRK7c8/w400-h294/computer.JPG&quot; width=&quot;400&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&lt;/h1&gt;&lt;h1 class=&quot;gem-c-heading__text govuk-heading-l&quot;&gt;Millions to get faster, easier access to government support with new AI tool
&lt;/h1&gt;&lt;/div&gt;
  &lt;/div&gt;
&lt;/div&gt;

  &lt;div class=&quot;govuk-grid-row&quot;&gt;
    &lt;div class=&quot;govuk-grid-column-two-thirds&quot;&gt;
        &lt;p class=&quot;gem-c-lead-paragraph&quot; dir=&quot;ltr&quot;&gt;
    GOV.UK Chat is now available in the GOV.UK app – a new AI tool  that
 lets people ask questions in plain language and get clear, reliable 
answers instantly.&amp;nbsp;&lt;/p&gt;&lt;p class=&quot;gem-c-lead-paragraph&quot; dir=&quot;ltr&quot;&gt;&lt;/p&gt;&lt;li&gt;GOV.UK Chat – a new AI tool in the GOV.UK app – lets people ask 
questions in plain language and get clear, reliable answers instantly&lt;/li&gt;
    &lt;li&gt;Instead of calling a helpline or getting lost searching through 
80,000 web pages, people can now access reliable government information 
faster&lt;/li&gt;
    &lt;li&gt;Whether it’s parents checking childcare, young people finding 
apprenticeships or retirees understanding their entitlements, GOV.UK 
Chat helps people quickly find support and save money&lt;/li&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;People across the UK can now get quick and easy help to navigate 
government services and save money – from information on accessing 
funded childcare to buying a first home and pensions – as a new AI tool 
launches in the &lt;a href=&quot;https://www.gov.uk/guidance/download-the-govuk-app&quot;&gt;GOV.UK App&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;Source &lt;a href=&quot;https://www.gov.uk/government/news/millions-to-get-faster-easier-access-to-government-support-with-new-ai-tool&quot;&gt;gov.uk&lt;/a&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Apparently you can ask it tax questions.&lt;/p&gt;&lt;p&gt;Give it a whirl, and let us know what you think.&lt;/p&gt;&lt;p&gt;I would caution you not to make any tax decisions based on what it tells you though!&amp;nbsp;&lt;/p&gt;&lt;p class=&quot;gem-c-lead-paragraph&quot; dir=&quot;ltr&quot;&gt;&amp;nbsp;&lt;/p&gt;
    &lt;/div&gt;
  &lt;/div&gt;HMRC Is Shite (&lt;a href=&quot;www.hmrcisshite.com&quot;&gt;www.hmrcisshite.com&lt;/a&gt;), also available via the domain &lt;a href=&quot;http://www.hmrconline.com&quot;&gt;www.hmrconline.com&lt;/a&gt;, is brought to you by &lt;a href=&quot;http://www.kenfrost.com&quot; target=&quot;_blank&quot;&gt;www.kenfrost.com&lt;/a&gt; &quot;&lt;a href=&quot;http://www.thelivingbrand.co.uk&quot; target=&quot;_blank&quot;&gt;The Living Brand&lt;/a&gt;&quot;</content><link rel='replies' type='application/atom+xml' href='http://hmrcisshite.blogspot.com/feeds/5563078029945708956/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://hmrcisshite.blogspot.com/2026/06/hmrcs-new-ai-tool.html#comment-form' title='7 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5563078029945708956'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/29600742611858461/posts/default/5563078029945708956'/><link rel='alternate' type='text/html' href='http://hmrcisshite.blogspot.com/2026/06/hmrcs-new-ai-tool.html' title='HMRC&#39;s New AI Tool'/><author><name>Ken Frost</name><uri>http://www.blogger.com/profile/13568488818950912374</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcoj11TndbdDq39FhT0u6kmOnQcm5e9WCNBj6mJtvrfAhgfSASh7CwG5dLCOvYbpWiX-R8z0Y59X4vP0MFnqlW7DYVWEqMzsEJZRWKFe9Y_AxqeRce2zP0EAM8VxYKDQ/s151/Ken+2resized.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjeVw5_kEBi-LgtBQVKz5Xy8sA-cNOrPP3bK35yf1c1vLlOkNkE4G2RNcoo4Z8r5GiLWZASSMA6VjBYsQu7fnOF0DfcZ-5H2Q_-HAk3FzVq_UvLWMH41oxWCGo3N2QC9k67bMIxYJGzyOdVBTYq50z8AWhbzNRNwr0JsXp_HLVu_J5piqMedQeTigRK7c8/s72-w400-h294-c/computer.JPG" height="72" width="72"/><thr:total>7</thr:total></entry></feed>