Bluewolf

Implementing a Social Enterprise? Don’t Lose Your Voice.

Takeshi Kaji — Tue, 29 May 2012 19:50:18 +0000

Rather than eclipsing the voice channel entirely in customer relations, social channels give businesses an opportunity to contextualize live calls to better serve customers' needs and improve customer satisfaction.

Best Use of Gamification in the Enterprise: Vote!

Natasha Oxenburgh — Wed, 23 May 2012 23:08:09 +0000

“Gamification adoption has reached a tipping point, and we think it is high time that the very best this industry has to offer be recognized,” said Gabe Zichermann, chair of The Gamification Summit. “With the GAwards, we are excited to recognize and honor the best achievements in Gamification in a number of different areas...” Bluewolf has been nominated for one of the GAwards. Check out our gamification story and vote for Bluewolf #GoingSocial.

It's a Social World. Are Your Service Agents Armed for Battle?

Takeshi Kaji — Tue, 22 May 2012 19:20:53 +0000

Increasingly, customer service is a deal-breaker in business success. Integrating customer service throughout your company’s structure and adapting your customer service strategy to social media will give you a new edge over competitors.

The Business of Going Social

Natasha Oxenburgh — Wed, 16 May 2012 21:15:52 +0000

We’re in a world where social sharing has become ubiquitous. If you’re not bringing social into all areas of your enterprise, you’re falling behind in marketing, sales, customer service, and so on. WHAT makes an organization a Social Enterprise, WHY should your company bring social into its core strategy, and HOW can you do it?

Social Selling: The Relationship-builder vs. The Challenger

Natasha Oxenburgh — Tue, 15 May 2012 17:44:50 +0000

The Relationship-builder doesn’t sell, the Challenger does. That said, one of the core traits that makes the Challenger so effective is their ability to reference successes with their other relationships. What can further accelerate a sales cycle is when you can draw on similar relationships as a focal point to your challenger sale. Confused yet?

Get the Real Story from Your Dashboards

Natasha Oxenburgh — Wed, 09 May 2012 17:50:07 +0000

Are your dashboards not giving you the information needed to make decisions about your business? If not presented clearly, data can be misleading. Here are 5 best practices in creating dashboards that are meaningful and actionable.

Until Human Cloning is Possible - How to do More with Less

Saleema Fazal — Mon, 07 May 2012 23:15:46 +0000

I'm facing a challenge. My company is growing at a remarkable rate, and while I search for permanent team members, I have to deal with the reality of limited resources. For the moment, I have to do much more with less. Check out my key suggestions for tackling this challenge.

Gamification – Rules of Engagement?

Natasha Oxenburgh — Mon, 07 May 2012 17:41:17 +0000

Your organization has said, “We want to play.” As with any major program, there are serious considerations to implementing a gamification strategy. Check out these 6 suggestions when employing a gamification strategy.

Can Social Affect Political Policy?

Natasha Oxenburgh — Wed, 02 May 2012 21:34:38 +0000

In election days gone by, the media was the self-appointed spokesman for the common man. That meant that ‘the people’s voice’ was largely that of the editor. The power of the media to shape public opinion has changed with social networks giving our individual voices the opportunity to be heard at as loud a volume as the international publishing house.

Social Collaboration: A Window for CIOs or a Black Hole?

Natasha Oxenburgh — Tue, 01 May 2012 22:26:37 +0000

The social and collaboration landscape is confusing, perhaps immature, cannibalising, and constantly evolving. But you can't ignore it: if your customers are social, you need to be there. It’s the role of any C-level to look at how you can leverage this ever expanding channel and lead the charge.