• One was canceled due to crew
• Two had mechanical delays of over 30 minutes
• The entertainment system was broken on one
• All the reading lights were on for one flight (could only turn all lights in cabin on or all lights in cabin off)
• Downgraded on one flight

So all around not a fantastic experience.

All that being said, the crews were all very friendly. And my hot nuts were topped off on more than one occasion.

Frankly I think this is a smart move. While Southwest gets plenty of customers because they check two bags for free (along with many people assuming they have the lowest fares without even looking at other airlines), it didn’t seem like Continental was getting many additional customers or extra revenue as a result of their free meals in coach. Besides, free meals in coach tend to be nasty — I’d rather buy a fresh sandwich or salad aboard for $10.

So for once I’ll give a cost cutting measure a thumbs up. Besides, it is one step closer to a United merger.

Correct Answer:
Winner:

If you’d like your photo featured, please email it to me at onemileatatime@hotmail.com, along with the correct answer.

I guess my first issue with these is that I’m not convinced they accomplish anything. I got these surveys on three of my four Cathay Pacific flights. C’mon, you’re friggin’ Cathay Pacific, you know you’re good! I don’t know if they’re looking for ego boosting or what.

During our flight from Bali to Hong Kong, however, the survey was approached in a somewhat tacky way. The flight attendant asked me how the service was. I said it was great, and he responded with “I’m happy to hear that. Would you be willing to fill out a survey then?” At that point it’s tough to say no, so I agreed, at which point he reminded me of the names of both of the flight attendants working first class. Hah!

There is one bright spot — they always provide pens with the surveys, which have the airline’s logo on them. I gladly keep ‘em given how much work I put into the surveys. Actually, there are five Cathay Pacific pens sitting in my laptop bag right now.

But c’mon airlines, don’t hand these out on every flight. And if you are going to hand them out, don’t just make it questions that can only be answered on a scale. I’d much rather be able to write out some feedback with valuable suggestions, as opposed to just contributing to a statistic.

Today it was an older lady that I would guess to be a librarian or “educator.” Apparently she had been stranded at SFO overnight and had to pay for her own hotel. She gathered her “soldiers” (other pissed off passengers) and prepared for battle. Now of course these cancelations and delays by American were legitimate — due to weather and air traffic control delays. They’re totally outside of American’s control, but of course this lady seemed to disagree. First she argued that there was no weather issue, making it seem as if American was delaying flights for fun. Then she requested a refund, and the agent said she couldn’t do it because the delay was due to air traffic control. She then said she wouldn’t leave until she got a refund, saying that they would have to arrest her if they wanted her to leave (little did she know….).

Then it got really funny, as she harped on and on about how bad the airline industry has been since deregulation. Something tells me she chose her air carrier based on price as opposed to anything else, so the whole “I’m never flying this airline” argument probably fell on deaf ears with the patient agent. It was rather entertaining to observe her for the better part of 30 minutes. Eventually she threatened litigation. For some reason the agent didn’t look scared.

Unfortunately it all went downhill from there. After spending an hour or so in the British Airways lounge at SFO, I checked the flight status, only to see that the redeye my brother and I were on was canceled. We went to visit the very friendly agent we had spoken to earlier (and we were friendly to her, complimenting her on doing a great job and sympathizing with the awful day she must be having), and wanted to see what she could rebook us on. Our cancelation was due to crew, so I’d say we had a legitimate gripe (the cancelation was within American’s control). The best she could do was a flight on Tuesday! Ouch. She spent about an hour looking for routing options, at which point we basically gave up. There was a 3:30PM flight, which was pushed back to 6PM. It was oversold by 27, but about ten minutes before the door was scheduled to close they told us to run the gate as they might have seats for us. We were accommodated in business class, which is no doubt better than first class on a flight two days later. Still a downgrade, but oh well. We unfortunately had to gate check our bags. I can’t believe I gave in, I just wasn’t thinking. I’ve never gate checked a bag in my life, and I’ve always found space aboard even when they say the bins are aboard.

Unfortunately the flight was an adventure as well. The purser started her announcements by saying “we just flew this plane up from Los Angeles under one condition — there is a problem with the reading lights, so we’ll either need to have them all on or all off. We’ll compromise and turn them all on for the first two hours, and then turn them off.” They ended up never turning them off, which made it kind of tough to sleep. We made it to JFK at around 3:30AM. Lovely, right?

We go down to the baggage claim belt to collect our gate checked bags. After waiting for about 20 minutes, an announcement is made explaining that we won’t have bags for at least an hour to an hour and a half, due to the strange arrival time of the flight. Lovely planning, American!

Now I’m in the Flagship Lounge at JFK waiting to get back home. What a day….

A full report is on the way (of course), but in the meantime, here are a few pictures.

Correct Answer: Kona, Hawaii
Winner: Hendrik

If you’d like your photo featured, please email it to me at onemileatatime@hotmail.com, along with the correct answer.

(Tip of the hat to Rene)