Updates | Research and experience design | Border Crossing UX https://bordercrossingux.com/blog/ Research and Experience design Tue, 05 May 2026 17:44:49 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://bordercrossingux.com/wp-content/uploads/2026/05/BCUX-Favicon-On-light.svg Updates | Research and experience design | Border Crossing UX https://bordercrossingux.com/blog/ 32 32 Beyond Beigification: Why the future of research needs more human experience, not less https://bordercrossingux.com/beyond-beigification-why-the-future-of-research-needs-more-human-experience-not-less/ Fri, 24 Apr 2026 11:44:43 +0000 https://bordercrossingux.com/?p=16261 Does the rise in usage of AI across industries mean researchers need to understand the fundamental process of research less, differently, or more?

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]]> Achieving clarity by building capability https://bordercrossingux.com/achieving-clarity-by-building-capability/ https://bordercrossingux.com/achieving-clarity-by-building-capability/#respond Thu, 02 Apr 2026 16:33:25 +0000 https://bordercrossingux.com/?p=15987 How a mandated technical migration became an opportunity to improve access, reduce operational pressure, and strengthen in-house decision-making

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]]> https://bordercrossingux.com/achieving-clarity-by-building-capability/feed/ 0 Synthetic data, confidence, and the risk of false certainty https://bordercrossingux.com/when-synthetic-data-looks-like-evidence-and-why-that-matters/ https://bordercrossingux.com/when-synthetic-data-looks-like-evidence-and-why-that-matters/#respond Thu, 12 Mar 2026 09:16:00 +0000 https://bordercrossingux.com/?p=15993 Synthetic data can support exploration, but it can also create misplaced confidence. Clarity about evidence matters more than ever before.

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]]> https://bordercrossingux.com/when-synthetic-data-looks-like-evidence-and-why-that-matters/feed/ 0 Why discretion is the ultimate trustmark https://bordercrossingux.com/why-discretion-is-the-ultimate-trustmark-for-a-ux-consultancy/ https://bordercrossingux.com/why-discretion-is-the-ultimate-trustmark-for-a-ux-consultancy/#respond Thu, 26 Feb 2026 15:34:01 +0000 https://bordercrossingux.com/?p=15967 At Border Crossing UX, we face a unique paradox: our most impactful work is often the work we are least allowed to show. But is the need for discretion a problem or the ultimate trustmark for a UX Consultancy?

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]]> https://bordercrossingux.com/why-discretion-is-the-ultimate-trustmark-for-a-ux-consultancy/feed/ 0 Brand coherence is a governance problem https://bordercrossingux.com/brand-coherence-is-a-governance-problem-not-a-creative-one/ https://bordercrossingux.com/brand-coherence-is-a-governance-problem-not-a-creative-one/#respond Wed, 25 Feb 2026 14:26:55 +0000 https://bordercrossingux.com/?p=15985 Brand guidelines were never designed for the environments organisations now operate in. They assumed a world where experiences were relatively static, channels were limited, and expression could be controlled through assets: logos, colour palettes, and tone-of-voice documents. In that world, consistency was achieved by distribution and enforcement. That world no longer exists.

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]]> https://bordercrossingux.com/brand-coherence-is-a-governance-problem-not-a-creative-one/feed/ 0 Border Crossing UX named as supplier on DOS 7 Framework https://bordercrossingux.com/border-crossing-ux-named-as-supplier-on-dos-7-framework/ https://bordercrossingux.com/border-crossing-ux-named-as-supplier-on-dos-7-framework/#respond Tue, 03 Feb 2026 14:21:10 +0000 https://bordercrossingux.com/?p=15979 We are pleased to announce that Border Crossing UX has been officially named as a supplier on the Crown Commercial Services (CCS) Digital Outcomes and Specialists 7 (DOS 7) framework (RM1043.9).

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]]> https://bordercrossingux.com/border-crossing-ux-named-as-supplier-on-dos-7-framework/feed/ 0 When confidence outpaces evidence in decision-making https://bordercrossingux.com/when-confidence-outpaces-evidence-in-decision-making/ https://bordercrossingux.com/when-confidence-outpaces-evidence-in-decision-making/#respond Mon, 26 Jan 2026 15:09:00 +0000 https://bordercrossingux.com/?p=15990 Many organisations are making decisions faster than ever before. They have access to more data, more dashboards, and more real-time analysis than at any point in history.

Yet, despite this technical abundance, many of those decisions are revisited repeatedly, challenged late, or fail to deliver the expected outcomes. The issue is rarely a lack of information. It is how confidence is constructed, and how easily performative certainty can become a substitute for evidence.

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]]> https://bordercrossingux.com/when-confidence-outpaces-evidence-in-decision-making/feed/ 0 New project for NHS GGC and Sandyford https://bordercrossingux.com/new-project-for-nhs-ggc-and-sandyford/ https://bordercrossingux.com/new-project-for-nhs-ggc-and-sandyford/#respond Fri, 01 Aug 2025 18:31:28 +0000 https://bordercrossingux.com/?p=15892 NHS GGC have appointed Border Crossing UX to support the development of the new Sandyford and Free Condoms websites. In addition to migrating content management systems, this project will be used as an opportunity to improve and streamline the existing websites.

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]]> https://bordercrossingux.com/new-project-for-nhs-ggc-and-sandyford/feed/ 0 Cyber Essentials: Five years of verified compliance https://bordercrossingux.com/cyber-essentials-five-years-of-verified-compliance/ https://bordercrossingux.com/cyber-essentials-five-years-of-verified-compliance/#respond Fri, 11 Jul 2025 14:27:00 +0000 https://bordercrossingux.com/?p=15999 We are proud to announce that, for the fifth consecutive year, we have successfully renewed our Cyber Essentials certification.

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]]> https://bordercrossingux.com/cyber-essentials-five-years-of-verified-compliance/feed/ 0 The strategic role of design checklists in governance https://bordercrossingux.com/design-checklists-the-key-for-consistency/ https://bordercrossingux.com/design-checklists-the-key-for-consistency/#respond Fri, 23 May 2025 15:14:05 +0000 https://bordercrossingux.com/?p=15864 When creating a design system, you should think about developing and using a design checklist. A design checklist is a group of rules or standards that are tested against. They help ensure any foundation, component, pattern or element meets certain pre-defined criteria. Think of a design checklist as a quality assurance tool - a set of clear standards that all elements in your design system must meet.

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