Job Description

Brandwatch requires a Community Manager to be based in our US (New York) office. You will represent the company online and engage with customers and relevant parties in social media spaces in order to increase brand awareness and drive traffic to the US website.

You will also manage the content in company marketing channels including the website, blog and email marketing campaigns, ensuring all brand content is leveraged and adapted to the US market.

You will be an avid user of social media who is constantly on the pulse with recent developments, trends and tools. You will understand how to use social networks, social bookmarking, syndication sites, RSS feeds, blog directories and more to:

• Stay on top of what’s happening online
• Grow the local community and promote the brand
• Promote and seed Brandwatch content
• Build relationships with authority networks

As you will become the lead writer of the US company blog, you will also be an excellent writer with attention to detail and strong creativity.

As part of a global team, you will work closely with the head office team in the UK to ensure consistency and collaboration across all activities.

The ideal candidate’s background will entail either:

• Direct experience in Community Management and social media for business or;
• Experience in a similar marketing role and heavy engagement with social media (especially Twitter and blogging)

Core responsibilities:

• Develop and manage social media channels key to the US (Twitter, Facebook, LinkedIn, Google+ etc)
• Maintain the US company blog (in liason with the central UK based marketing team)
• Manage content on the US company site to ensure relevance to US market
• Develop and manage content for US specific email marketing activity
• Daily writing for company blog – focusing on social media for business and how social media is affecting marketing/consumer research
• Representing Brandwatch in relevant discussions on Linkedin/Quora and industry blogs
• Reciprocal guest-posting/networking with individual and industry blogs
• Represent Brandwatch US on Twitter (using company profile) to engage with current customers and reach out to new communities; to be done in collaboration with UK community manager
• Identifying indirect leads and passing to the Sales team, tracking of all leads
• Setting up and managing blog syndication with external US websites
• Provide ongoing reports on key performance metrics to the UK central marketing team
• Establishing relationships with bloggers and social media influencers in the US
• Work as part of the Brandwatch global marketing team to ensure brand consistency is delivered in the US and all opportunities are leveraged for maximum efficiency.

Key skills:

• Exceptional creativity and writing skills – ability to write and communicate in an engaging way which reflects Brandwatch’s branding whilst adhering to social media etiquette
• Experience with WordPress CMS and fast to pick up new software (you will need to use Brandwatch for blogging)
• Understanding of cutting edge social and digital strategy
• Interest in and awareness of marketing/PR concepts at a broader level (consumer research, campaign-tracking, social media marketing, reputation management etc)

Suggested salary: $40-50k based on skills and experience

If you would like to apply for this position then please send your CV to seb@brandwatch.com

We have built a team of the brightest developers and built our own web crawler, text analysis engine and web-based user interface. Continuing our rapid expansion we are looking for an NLP developer to join our Analysis team. Working closely with the rest of the team and other software developers, you will play an active role throughout the whole development process.

Your duties will include:

1. Design and implement accurate and efficient software applications for sentiment analysis and topic extraction
2. Analyse clients’ requirements and provide innovative solutions to extract and organise information from textual data
3. Maintain and enhance the performance of our existing NLP systems

You should have:

1. PhD (or equivalent R&D experience) in Computational Linguistics or Natural Language Processing
2. Good understanding of statistical approaches and machine learning
3. Good Java programming skills
4. Familiarity with Linux
5. Excellent communication skills in English

The following would be advantageous:

1. Experience with processing Web-scale data sets
2. Knowledge of other languages

Salary between 30k and 40k depending on skills and experience.

Perks

* Private health insurance
* Monthly and yearly bonuses
* Work on small projects of your choice every other Friday
* Great offices in central Brighton, with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to xinglong@brandwatch.com

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As we continue our rapid expansion we are seeking to hire a Junior IT Support Technician for our operations team.

Your main duties will be:

1. Support of users on a mixed Ubuntu Linux, Windows and Mac environments
2. Build and fixing of our internal systems hardware

You should have:

1. A computer-related degree or commercial experience of user support
2. Experience managing a system from a command-line
3. The ability to go from a non-technical request to a viable solution, and to present that solution clearly
4. A sharp mind and the ability to learn quickly

Knowledge of the following is required:

1. Installation, configuration and troubleshooting of Linux, Windows 7 and preferably MacOS X
2. PC Hardware maintenance and upgrades
3. Basic network administration
4. Mail server administration
5. Trouble-shooting of office software (MS Office, Open Office, Google Docs)
6. At least one of the following: TCP/IP, Ethernet, Shell scripting, VOIP, teleconferencing

This will be a perfect opportunity to learn new technologies with the option to advance to a Junior Systems Administrator position within 2 years.

Salary between 18k and 25k based on skills and experience.

Perks:

• Private health insurance
• Monthly and yearly bonuses
• Great offices in central Brighton, with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to steve@brandwatch.com

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We service customers from all across the globe, ranging from FTSE 100 companies to SMEs. Brandwatch helps them discover, understand and respond to comments made about them on the web, in near real time.

Job Description:

Brandwatch requires a Web Developer to implement ongoing design, functionality and content enhancements to Brandwatch’s public website (http://www.brandwatch.com), which there are versions of in English, German, Spanish, French and soon Portuguese.

Your role will be to work alongside the design and marketing departments to expand and extend these sites in unison. You will also be expected to bring your own ideas as to how best to grow and develop our online presence, and to skilfully deliver the form and function needed for this.

As a bare minimum, the role will require the following:

• In-depth knowledge of HTML 5, CSS and emerging web standards
• Commercial experience running LAMP websites (particularly WordPress)
• Experience integrating diverse social media sources within your sites
• Basic familiarity with Photoshop and Illustrator
• Javascript/JQuery programming skills
• Familiarity with Linux
• Creativity
• Ability to work well as part of a team

Additionally, the following would be beneficial:

• A good (1:1 or 2:1) programming or design-related degree
• Experience of building multi-lingual sites
• Advanced Javascript programming skills
• Server-side web development
• Flash development
• A good eye for design aesthetics and the passion to stick with it until they are right

Salary: Between £25k and £35k based on skills and experience.

Perks:

• Private health insurance
• Monthly and yearly bonuses
• Work on small projects of your choice every other Friday
• Great offices in central Brighton, with free drinks and snacks

Deadline: Wednesday 8th February

Start date: ASAP

Interested candidates should send their CV and a cover letter, including links to sites you have developed and salary expectations, to hannaht@brandwatch.com.

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As we continue our rapid expansion we have a vacancy for a Support Developer to join our Technical department.

Your duties will include:

1. provide 2nd-line technical support to our clients
2. deal with client requests, investigate and resolve issues
3. implement software enhancements when required
4. work out-of-hours on a rota

You will need:

1. A good programming-related degree
2. Good knowledge of programming (Java, C or C#), web development, databases (MySQL or similar)
3. At least 1 year of experience in a support role
4. Great interpersonal skills and a willingness to help users
5. A keen interest in social media

Salary between 22k and 28k based on skills and experience.

Perks:

• Private health insurance
• Monthly and yearly bonuses
• Great offices in central Brighton with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to steveh@brandwatch.com

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We have built a team of the brightest developers and built our own web crawler, text analysis engine and web-based user interface. Continuing our rapid expansion we are looking for a Junior Web Tester to join our Quality Assurance team. Working closely with the rest of the QA team and software developers, you will play an active role throughout the whole development process.

Your main duties will be:

1. Work with the developers to understand new requirements and functionality
2. Create and execute manual test plans, using a combination of web browsers
3. Report issues and help developers to resolve them
4. Ensure Release deadlines are met
5. Maintain the regression suite of test scripts

You will need:

1. A good (1:1 or 2:1) university degree
2. Good understanding of QA processes and the wider development life-cycle
3. 1 to 3 years commercial web-based manual testing
4. Familiarity with a range of web browsers (IE, Firefox, Chrome, Safari)
5. Familiarity with a range of operating systems (Windows, Linux, MacOSX)
6. Great communications skills and attention to details

Experience of the following would be a bonus:

1. Usage of Test Management Tools (HP Quality Centre or similar)
2. Automated test applications (QTP, Selenium,Watir etc)
3. ISEB\ISTQB Foundation Level Certificate

Salary up to £28k, depending on skills and experience.

Perks

• Private health insurance
• Monthly and yearly bonuses
• Great offices in central Brighton with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to lee@brandwatch.com

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We have built a team of the brightest developers and built our own web crawler, text analysis engine and web user interface. As we continue our rapid expansion we are hiring Intermediate- and Senior-level Java Developers to work on the backend side of our core product.

You should have:

1. A good (1:1 or 2:1) programming-related degree
2. At least 3 years of commercial experience of Java development in an Agile environment
3. Familiarity with Linux

Experience in at least one of the following is required:

1. Multithreaded and distributed computing
2. Large-scale data storage (database, search index, NoSQL)
3. Web crawling
4. Data-mining
5. Creating and using web APIs

Salary from 30k to £50k, based on skills and experience.

Perks

• Private health insurance
• Monthly and yearly bonuses
• Work on small projects of your choice every other Friday
• Great offices in central Brighton, with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to fabrice@brandwatch.com

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We have built a team of the brightest developers and built our own web crawler, text analysis engine and web-based user interface. Continuing our expansion we are seeking to hire Junior Java Developers for a combination of second-line technical support and Java development. This position will lead to a full Java developer position within a year.

You should have:

1. A good (1:1 or 2:1) programming-related degree
2. Competency in Java development
3. Knowledge of databases (Postgres, Mysql)
4. Familiarity with Linux
5. Good communications skills

The following would be advantageous:

1. Readiness to be on-call on a rota
2. Previous customer support experience
3. Some commercial experience of Java development
4. Knowledge of MVC frameworks, HTML, CSS
5. A keen interest in Social Media

Salary up to 30k, depending on skills and experience.

Perks:

• Private health insurance
• Monthly and yearly bonuses
• Work on small projects of your choice every other Friday
• Great offices in central Brighton, with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to fabrice@brandwatch.com

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We have built a team of the brightest developers and built our own web crawler, text analysis engine and web-based user interface. Continuing our expansion we are seeking to hire several Javascript Developers to enhance and extend our user interface. Working with other UI developers, you will play an active role from initial design to implementation and release.

You should have:

1. A good (1:1 or 2:1) programming-related degree
2. Advanced Javascript programming skills
3. Knowledge of HTML 5, CSS, and Web standards
4. Familiarity with BDD (or TDD) processes and frameworks
5. Familiarity with Git or Subversion
6. Familiarity with Node.js
7. At least 1 year of commercial experience in software development
8. Familiarity with Linux

Salary between 25k and 50k based on skills and experience.

Perks:

• Private health insurance
• Monthly and yearly bonuses
• Work on small projects of your choice every other Friday
• Great offices in central Brighton, with free drinks and snacks

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to grahams@brandwatch.com

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Account Manager job specification:

• Astute, strategic, intelligent, insightful
• Social media expertise, social media monitoring knowledge and experience
• Excellent account management skills that efficiently drive the communications between the partners/clients
• Working closely with clients to build a trusted relationship
• Understanding of their business, their goals and their company
• Offer strategic insights for social media monitoring through effective use of the Brandwatch application
• Identify cross sell opportunities and develop relationships with those clients to build business and sales
• Managing relationships for client retention and become the trusted advisor for social media monitoring
• Become an ambassador for Brandwatch within the client base and extended industry

Candidate Requirements

• Minimum 2 years working within the social media industry
• Exposure to and understanding of social media monitoring tools
• An understanding of SEO, email, engagement management and social media
• Experience of using social media/networks
• Desire to learn, driven by a pro-active approach to your work schedule.
• Ability to work autonomously
• Commercially astute
• Reliable presentation skills that engage with the client
• Excellent writing skills
• Attention to detail
• Passion for the internet
• Strong computer and desktop skills
• Sense of humour

Ideal

• Account management experience with a social media monitoring provider
• Demonstrable knowledge of marketing principles and best practice
• Entrepreneurial flair
• Statistical analysis skills

Brownie points

• Relevant degree or higher
• CIM Diploma

Salary:

Base : £25-35K
Commission : £10-20K

Perks

• Private health insurance
• Brand new offices, with free drinks and snacks
• Based in central Brighton

Start date: ASAP.

Interested candidates should send their CV and a cover letter, including salary expectations, to hannaht@brandwatch.com

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