Hip Hop Artist Seven Da Pantha breaks down his Latest EP "K4G 1.5" w/ Mistah Wilson + Why Every Musician Should Use Bandcamp + Figg Newton: The Hardest Blood Rapper Out Right Now + Ajane + Ralph Rabago + Fikayo Aderoju + Dylan Spangler + Davon Michel + Salah Amrani + Éleven Khade + Leonne Brito + much more...See More

▼CX, Customer Service, Customer Satisfaction & Service Quality▼10 Ways to Handle Difficult Customers ⬆ Images HyperlinkedMISCELLANEOUS WRITINGS | 2020 EDITION | VOLUME 59
I'm often asked about my tips for handling difficult customers and I often advise that smart organizations avoid drama by first mastering the fundamentals shared here. Nail them, and you're well on your way to building, easily maintaining, and fine-tuning a robust customer-focused culture.As you travel the world, even developed countries, and observe failures, you find that there are managers, leaders, institutions and organizations with no concept whatsoever of service quality.That is why drawing on my own previously published work, Marianne DeNovellis (feature video above), Daniel Kim (further below) and others join me to help you better understand CX (customer experience), customer service, customer satisfaction, and service quality excellence. These are the linchpins I also term: fundamentals.We know that service quality is “an assessment of how well a delivered service conforms to the client's expectations.” But the question is:What's the caliber, quality of training, and well-being of your employees? WANTED: Consummate Professionals ONLY ⬆ Whether in retail, tech, any sector, or concerned about reputational risk and data breach, all success flows from attracting, hiring, training, motivating and retaining the best of the best.That's where consummate professionals come in. And FYI: No one said anything about Ivy League candidates or straight A candidates.There's a way to hire smart, and strategic. Click/tap all image(s) and links to stay in the know.Business Survival vs. Punching Above Your Weight — For Customer Loyalty ⬆There are keys to small business success and customer satisfaction, called The Ultimate Business Strategy. And if small, I recently compiled the Smart Small Business Owners' Guide.All you have to do is click/tap above, study, implement, succeed, repeat. Or consult (further below).No Snowflakes. No Employer Abuse Either. ⬆Apart from the soft skills needed for managing difficult customers and succeeding as a business, you need consummate trainable professionals.That is, peak performers who don't crack or quit under pressure.Worry less about finding them and more about exemplifying a leadership culture and management style known to respect the individual because bottom line-driven hiring in this respect will lead to disaster. Put differently, if in a cutthroat business, better treat, fire, or manage your employees exceptionally well, with dignity and mind their mental health and well-being.The Goal Is To Be Saturated With Employees Who Are Individually Quality-Driven ⬆So assuming your organization or institution follows and practices the preceding principles, by now you have employees who understand what customers hate and how to always go the extra mile as a matter of individual passion rather than feeling of obligation.If that sounds pie in the sky to you, you might want to pay consultants like the author good money for research listing organizations already doing it, investigate for yourself, or read the 7 Habits of Highly Effective People.Further, you might recall Marianne DeNovellis (above) mentioned Amazon. However, if you're one of those who find Amazon too controversial, take heart. Examples are legion. See #8 below.WANTED: Employees With a Strong Sense of Urgency ⬆Lest we get content and ahead of ourselves, the key argument here is that the fastest way to lose tough customers is not getting certain fundamentals right.One such basics involves having systems in place during the screening process to detect and seriously consider hiring trainable prospects with a strong sense of urgency.These are the disciplined, grounded, evolved, and reliable AKA consummate professionals addressed at #1 (above). Employees with no sense of urgency and difficult customers don't mix.Never find out the hard way!Your Obsession Should Be To Saturated With Employees That Think Like A Customer ⬆This should be baked into your HR and core values.It creates a culture of strategic intensity (click or tap above). In short, think China.Unless you want your competitors to eat your lunch due to a few difficult customers — best handled by all the above, especially by those with a strong sense of urgency — the thrill of employees with strategic intensity is that they are born hustlers who play hard to retain customer loyalty.3-Step Arsenal For Handling Angry Customers ⬆Once yours has strategic intensity and all its prerequisites mastered, you have the goods for angry customers.Whatever their position, cultural background, or personality type, an organization that nails the above becomes adept at effectively neutralizing tension, resolving, de-escalating, or competently escalating issues, and winning back customers.I know this to be true because I have personally done it repeatedly over the years, and so can you.Just study the 3-part blog above (click/tap), teach your staff, or contact me (bottom of blog) for help.Know The 20 Ways To Handle Difficult Customers ⬆In case you missed it at #1, not all difficult customers are angry customers, and vice versa.Precisely why you and yours must be students of nuance, handling every case on it own merits.For example, Jeff Bezos' own written response to a racist customer who criticized Amazon's support of Black Lives Matter recently was: “You're the kind of customer I'm happy to lose.”Moreover, as incidents of racial injustice and lack of diversity and inclusion pile on, brands like Ben & Jerry's have taken a firm stance against racism knowingly prepared to lose both angry and difficult customers who may be racist or white supremacists. That leads us to another powerful linchpin of CX, customer service, customer satisfaction and service quality excellence:The Power of Word of Mouth Marketing Through Great Customer Experience ⬆By far the most powerful way to disarm all customers is through great customer experience and the word-of-mouth marketing wonders it works.But strategically, in contentious times, being on the right side of history socially and civically exponentially cements customer loyalty, if not enhances brand reputation.In fact, done right — like the chaotic scenes of China's first Costco opening — difficult or even skeptical customers will come, partly, or already disarmed, having heard tales of unbeatable CX, customer service and customer satisfaction. And service quality excellence, of course. Achieving Strategic Preeminence Tesla Style ⬆There are different kinds of customers. From niche to difficult and angry, to loyal.But more than Apple in many ways, Tesla customers are known to be very demanding cult fans. who are frequently pampered with price reductions even amid a slew of quality and service upgrades, and offers. It's simple:If you aspire for strategic dominance of your market or a sector, study both Tesla (click/tap above) and Strategic Preeminence.Whether yours is an e-commerce business — in which case, know the DOs & DON'Ts — or a simply a cutthroat business, tough customers are easier to manage when all the above fundamentals are constantly in check, your brand differentiation is unrivaled, bold, regardless your size, which gives you leverage over difficult customers who concede yours is the best available, and importantly, your goal is to dominate your market.Stay innovative and competitive. Consult me here. Follow me here.○ ○ ○ ▼Service Quality Excellence: Mastering the “Moments of Truth”▼PEACETTF I N I SSee More

▼Dating, Africa, Creepshots, Black Lives Matter, Security; COVID-19▼Click. Tap.(READ)○ ○ ○The REASON ⬆ CIA & US Intelligence Agencies Are Failing on Basic Cybersecurity ▼ MORE✔Heritage Foundation Report ▼ China’s Africa Infrastructure Projects a Surveillance Vector✔ Use Firefox or Brave Browser ▼ Malicious Google Chrome 'Spying' Extensions Are Rampant✔4 Security/Privacy Gems For (Black Lives Matter) Protesters ▼  Leaked Creepshots Threat✔Social Engineering via LinkedIn ▼ How Hackers Tricked Aerospace & Military Blue Chips✔The Social Media Security Training Victims Missed ▼ Job Offer/Competitor HR Tricks Used✔CCP Wants Trump Reelection As He Is “Destroying US Alliances” ▼ Despite Trade War Pain✔AMC Theaters Reverse Lax Face Mask Policy ▼ After iTHiNKLabs Public Safety Boycott Call✔​No Champion of Users: Apple Axes Pocket Casts & Castro Podcasts ▼ After Censor Demand✔Niche Dating Apps Exposed EXPLICIT User Photos, Chats; Data ▼ Update VLC Media Player✔COVID-19/Coronavirus Business+Public Health Security Guide ▼ Flu/Cold Prevention PSA✔Tragically, “Why so many Canadians on doomed” Ukrainian Flight PS752 is iTHiNKLabs domain. Building a 'strong body of knowledge' is good defense against costly mistakes in all endeavors. Be they murdered lottery winners, #MowzeyRadio, or African migrants returning home broke,iTHiNKLabs puts useful, prescient, strategic content, often skipped as irrelevant, till disasterstrikes at your fingertips. Your loved ones may be shot, your business hacked or like Africanswandering straight into Libyan & Russian slavery, people suffer for not connecting the dots.Although they think they are informed, people live in a Filter Bubble unawares. And thenwhen disaster strikes them personally, their loved ones, business or even their country,they ask how come no one warned them. iTHiNKLabs readers are smarter than that.Because they mitigate risk, bolster decision-making, avoid bad decisions; go fromone good choice or move to another, and enjoy life by opting to stay informed.Delivered once a week, the iTHiNKLabs newsletter was for years exclusivelyemailed to prominent contacts and intellectually curious global friends —privately on weekends. Part of the wider iTHiNKLabs Research Projectcovering the waterfront—from Business and Startups, Risk, Security,Tech, Science, Career/Relationship Success, Geopolitics, Health &more, the curated high quality content helps strategic thinkersfill gaps in Strategic Acumen while enriching readers. In theage of the Brain Hack indulging does not make one wired.Folks blame politicians or firms when upon closer look,in fact their Social Media, Tech, nonfiction or fiction,local, Trump or faux news fixation or readership isdangerously rendering them ignorant. Often, 1-dimensional; hence devoid of clarity in majorkey decision-making. iTHiNKLabs cuts noiseto serve high quality, fact-based contentfrom a pragmatist and strategist thatforewarns, prepares and helps onemitigate risk, avoid fatalities &enhance their quality of life,or business while elevatingLeadership Acumen. Forconsultation, use thecontact form here.Or, simply engageor follow me onTwitter. What-ever you do,remember:Maintainclarity!○ ○ ○Previous EpisodeiPEACETTF I N I SSee More

And now, Figg Newton. Coming from one of tha most legendary Blood sets in Los Angeles. Now, first off, let me say for tha record that I have never personally met Figg Newton yet so I have no reason to sugarcoat anything in this article. He's a rapper I've heard people talk about sporadically over tha years. But, nobody personally suggested his music to me. Well, I was browsing YouTube one day and I came across some of his content. By this time, I've already heard of him. So, I felt moved to see what he was talkn bout. When I first watched tha music video for "We Started The Woop" ft. Big Wy is when I really started to pay attention. "I ain't talkn bout my life and what I say in tha booth, but uh, you can catch a fade if what I say ain't tha truth". "BEENOTE" music video by Figg Newton Inspired by tha likes of Big Wy, Mitchy Slick, and B. Brazy, Figg Newton's passion for life emanates thru his lyrics. "Kan't stop it, my nigga, I know tha code   ///   Climb tha totem pole, when you learning on Figgaro". You can feel just how serious he is as he delivers raw concepts on life growing up in tha hood. His recent banger "Kant Stop Woopin" is a pure classic! So much so that I spent damn near a whole week just playing that song! I couldn't even get past the first verse, it was so hard! My favorite line in that song is when he said," Nigga, I'm pushin' kapital B's and P's National, Hoppin' out irrational, nigga, diss I'm smashin' you". I just never heard a Blood rapper come off that hard, bro str8 out! And it was that cut that inspired me to write this article proclaiming Figg Newton as "The Hardest Blood Rapper Out Right Now". With much love & respect to B. Brazy, Newton doesn't disappoint.Read Full Article...See More