B.Sc. - IT (Information Technology)

What is CRM ?

noreply@blogger.com (Raviteja) — Wed, 1 Feb 2012 23:39:00 -0800

Defination of CRM .
CRM is the acronyn for the term “customer relationship management” is a strategy for managing a company interactions with customers and clients.

The main goal of CRM is to ‘single face to a customer’ and make them consistent by meeting their commitments.

It focuses on providing a quality service for customers by effectively communicating , marketing delivering products and services by identifying customer needs and problems.

Why We Need CRM Software : CRM Software is a tool which is used for managing all your ‘contacts’ and ‘customer’ information at a one place. As we know that the technology is changing today,any company which is step ahead of others because of some web product or service will not be able to hold on the advantage for long.

So the key strategy for the business market is to build a strong long term relationship with the customers.

CRM Softwares: like

Web-Based CRM

On-Premise CRM

Small Business CRM

Enterprise CRM

Mobile CRM

Social CRM

CRM Solutions Providers in the market:

SAP > Sage > NetSuite > SugarCRM > Salesforce.com > Infor > BrainSell > SiebelCRM > Microsoft Dynamics CRM > PeopleSoft CRM > ePartners > OpenBox > SalesNet > OnContact > OutlookCRM > Amdocs CRM > RightNow > RunE2E > SalesBoom > SalesCatalyst.com etc…..

Contact points of the customer :

Advertisements , Retail counters , Website visits ,Direct Sales , Catalogue ,Direct mail , Telemarketing
Banner ads , Call Centers ,Internet emails ,Sales promotion , Market research etc.
Always be clear what data we get from customers? data,data,data & what data we want from customers? Knowledge and information of customer.
Why do we want this ? to Retain customers , target customers .
Determinants of CRM
Trust & Value
Although salespeople should :
meet the customer requirements and problems;
meet their expectations & commitments;
make that the customer is always told the truth;
Have a passionate intererst in building a customer a long term relationship.
Customer Life Cycle stage : Acquire , Introduce , Profile , Grow , Cultivate , End.
SAP CRM Key Functional Areas :

Marketing
Sales
Service
Analytics
Channel management
Interaction channel.

Customer Interaction in Marketing:

Campaign management
Customer Segmentation
Lead management
E-marketing
Trade promotion management
Marketing planning and analytics.

Customer Interaction in Sales:

Customer Order management , quatations and contracts
Account and contact management
oppurtunity management and pipeline analysis
Activity management
Commission and incentives
Sales planning and analytics

Customer Interaction in Service:

Service request , service order , & contract administration
complaint management
case management
installed base management
workflow and escalation management
Workforce management
service planning and analytics.

Channels to interact with customers : Channels are the data, Channels are the source to customers.The Channels are Interaction Centre,Partner Channel,Web Channel and mobile which includes like :

Google Search , Mobile , Return In Store , Delivery status via SMS , Your Website Search Find product , Payment on web , Telemarketing , Banner ads

Industry Specific Solutions:
CRM is basically used in Industry specific solutions like

Banking
Insurance
Telecommunications
Media
Defence & Security
Health Care
Aerospace and Design
Oil and Gas energy

Share something...

noreply@blogger.com (Raviteja) — Mon, 23 Jan 2012 21:46:00 -0800

If you have anything to share on this blog. Please contact us by commenting on this post...

Case Study - Assignments

noreply@blogger.com (Raviteja) — Mon, 23 Jan 2012 03:13:00 -0800

Barriers to communication
   (Presentation 1)    (Presentation 2)
   (Documentation)

Report Writing
   (Presentation 1)     (Presentation 2)
   (Documentation )     (PDF)

Negotiating Skills
   (Presentation)     (Documentation)

Personality
   (Presentation)     (Documentation)

Business Messages:Letters and Memorandums
   (Presentation)     (Documentation)

Technical Reports & Short Proposals
    (Presentation)     (Documentation)

These all Case Studies are the result of Hard Working of my friends
( F.Y. BSc - IT, R.D. National college, 2008-09 Batch )

Computer Magazines

noreply@blogger.com (Raviteja) — Mon, 23 Jan 2012 02:55:00 -0800

Computer Magazines for Download :

PC World Sep, 2009

PC World Sep, 2009

PC World July, 2009

PC World May, 2009

PC World May, 2009 (USA)

PC World April, 2009

PC World Feb, 2009

PC World Nov, 2007

BSc IT colleges in Mumbai

noreply@blogger.com (Raviteja) — Mon, 23 Jan 2012 01:40:00 -0800

College Name	Location	Contact No.
Bandodkar College Of Science	Thane (west)	2533 6507
D G Ruparel College Of Arts, Science And Commerce	Matunga / Mahim / Dadar west	2433 0774
Dnyanasadhana College Of Arts,science & Commerce	Thane (west)	2580 5491
Dr Ambedkar College	Wadala (west)	2418 2958
Guru Nanak Khalsa College	Matunga	2409 6234
H R College	Churchgate	2287 6115
I E S College (Indian Educational Society)	Bandra (west)	2655 1414
K J Somaiya College Of Science & Commerce	Vidhya Vihar	2511 5918
Kirti M Dongursee College Of Arts, Commerce & Sci.	Dadar (west)	2430 2372
L S Raheja College	Santacruz (west)	2660 9320
Lala Lajpatrai College	Mahalaxmi	2498 0874
Maharashtra College Of Arts, Commerce & Science	Mumbai Central	2308 1665
Mithibai College	Vile Parle (west)	2618 4354
National Education Society	Bandup (west)	2565 4591
Patkar College	Goregaon west	2872 1875
R D National College And W A Science	Bandra (west)	26041777
Ramniranjan Jhunjhunwala College	Ghatkopar	2515 2731
Rizvi College Of Arts,science & Commerce	Bandra (west)	2648 0348
Ruia College / Ramnarain Ruia College	Matunga	2414 3098-3119
S I E S College	Sion	2409 0516
S I E S School Of Technology	Navi Mumbai	2771 6928
S I W S College	Wadala	2418 0390
Siddharth College	Fort	2204 3614
St Andrews College Of Arts, Science And Commerce	Bandra (west)	2640 1657
St Xaviers College	Fort	2262 0662
Thakur College	Kandivali	2887 6449
Vikas College	Vikhroli	25793823
Vivekananda educational society of Arts, Science & Commerce	Chembur	25227470, 25277791

Career after BSc IT

noreply@blogger.com (Raviteja) — Sun, 22 Jan 2012 23:27:00 -0800

After Bsc-IT, you can study further or you can get job in MNC IT companies.

Study :
You have different options for Master Degree after Bsc IT(Graduation).

MSc. IT
MCA
MBA
MS etc...

Job :
Many IT companies are providing jobs for BSc IT graduates.
Job scope in IT sector is very wide right from computer hardware and networking to softwares. There are several other sectors too like Telecommunication, Office Automation etc in which you would find requirement of IT. With B.SC IT degree in your hand you can look for entry level jobs in these sectors.

Different IT Job Profiles are:

The basic job titles one sees for IT-related positions include

Software Engineer / Programmer
Developer (.NET / JAVA / C++ etc...)
Network Administrator
Database Administrator
Network Programmer
Tester
System Analyst
Business Analyst
System Engineer
Hardware Engineer
Support Specialist etc...

With B.Sc IT degree, you will get entry level job in the above profiles.

Study + Job :
Some MNC IT companies provide job along with Study (MCA, MS) facility.
But they will pay you less salary.
It's not salary, they called it as Scholarship and they treat you as
Student(at study time) + Employee(at work time) :p .

Example :

WASE Programs from WIPRO :
WASE stands for Wipro Academy of Software Excellence.
Wipro Technologies India’s leading IT company initiated the WASE Programme – Wipro Academy of Software Excellence in 1995. It is the oldest and the most successful Earn while you Learn Programme in the country.
For Details Visit : "WASEians" Blog

BSc - IT In Mumbai ( Mumbai University )

noreply@blogger.com (Raviteja) — Wed, 30 Sep 2009 12:00:00 -0700

Course Title:

BSc Information Technology

Course Duration:

3 years - 6 Semesters

Eligibility Criteria / Entry Requirements:

A candidate for being eligible for admission to the degree course of Bachelor of Science – Information Technology , shall have passed XII Standard Examination of the Maharashtra Board of Higher Secondary Education or its Equivalent with Mathematics as one of the subjects and should have secured not less than 45% marks in aggregate and 40% marks in aggregate in case of Reserved category , at one and the same sitting.
OR
Candidates who have passed Diploma in Computer Engineering/Computer Science/ Computer Technology / Information Technology / Electrical, Electronic and Allied Branches, Mechanical and Allied Branches, Civil and Allied Branches of Engineering after S.S.C. (Xth) are Eligible for admission to direct admission to the Second Year of the B.Sc.(IT) degree course. However, the Diploma should be recongised by the board of Technical Education or any other recognized Government body. Minimum Marks required 45% aggregate for Open category candidates and 40% aggregate for Reserved category candidates.
AND
Students with post H.S.C. – Diploma in Computer Engineering / Computer Science / Computer Technology / Information Technology and allied branches will be eligible for direct admission to the Second Year of B.Sc. (IT). However, the Diploma should be recognized by the Board of Technical Education or any other recognized Government body.

Mode of Admission

The admission to the course should strictly be by merit, maintaining statutory reservations for different categories . There is no “Management Quota” in any University Departments.
The process for admission in Government / Private aided / unaided, Minority Aided and minority unaided colleges affiliated to this University is to be followed strictly in accordance with office circular.

Details :

This course, is of three years, and is divided into a six semesters totally, each year having two semesters each. Each semester has five papers and the last semester has only four papers. That brings up 29 papers in the entire three years. The subjects are more or less, related to Computers & Electronics. So this course is interesting for those who have taken Vocational Science in XII th Standard or those who are interested in making a career in Information Technology or those who would like to do something in the field of computers. The last Semester consists of A Project.

A Bachelor of Science in Information Technology (B.Sc IT) is a kind of bachelor's degree typically conferred after a period of three to four year undergraduate course of study in Information Technology (IT). The degree itself is a bachelor of science with institutions conferring degrees in the fields of information technology and related fields. This degree is awarded for completing a program of study in the field of

Software development ,

Software tester ,

Software engineering and

Programmer.

To know more about B.Sc.IT Information,
B.Sc.IT Syllabus,
B.Sc.IT Colleges in mumbai

Source: .indiastudycenter.com and google.com

see the following links

About BSC-IT

What is Information Technology?

Eligibility for BSC-IT

BSC-IT Syllabus Download

BSc - IT @ world

List of colleges in mumbai (Add. & phone no.)

Top colleges in mumbai

List of Universities in India (state Wise)

HARDWARE

noreply@blogger.com (Raviteja) — Sun, 13 Sep 2009 06:18:00 -0700

TO KNOW ABOUT HARDWARE

HARDWARE

COMPUTER DESIGN

noreply@blogger.com (Raviteja) — Sun, 13 Sep 2009 02:41:00 -0700

COMPUTER DESIGN

CLICK HERE

ASP . NET

noreply@blogger.com (Raviteja) — Sat, 12 Sep 2009 04:52:00 -0700

To learn ASP DotNet

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Get programs of ASP.NET,

visit

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.NET (dot net)

noreply@blogger.com (Raviteja) — Sat, 12 Sep 2009 04:50:00 -0700

Learn C # . NET ...................

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j2ee

noreply@blogger.com (Raviteja) — Sat, 12 Sep 2009 04:48:00 -0700

Learn J2EE with in few days.....

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Architecture of J2EE

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java

noreply@blogger.com (Raviteja) — Sat, 12 Sep 2009 04:44:00 -0700

Beginning of JAVA ..........

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c#

noreply@blogger.com (Raviteja) — Sat, 12 Sep 2009 04:31:00 -0700

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Reparing PC s

noreply@blogger.com (Raviteja) — Sat, 12 Sep 2009 02:35:00 -0700

Upgrading and Repairing PCs 15thEdition

CLICK HERE

C++

noreply@blogger.com (Raviteja) — Fri, 11 Sep 2009 05:25:00 -0700

C++ is the advanced version of C.
C++ is powerful than the C.

To learn C++ programming

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C

noreply@blogger.com (Raviteja) — Fri, 11 Sep 2009 05:13:00 -0700

C IS A POWERFUL LANGUAGE..

To learn c with user's first choice book 'Let Us C' by Yashwant Kanetkar

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Project

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:56:00 -0700

Project Assessment

1. This is to be a group project with a maximum 5 students in one group.
2. The project can be “in-house project” (project done within one’s institution) or can be done in the industry
3. In case the project is in industry the group will be guided by External Project guide (from industry) and Internal Project Guide (from the institution)
4. In case the project is “in- house” the group will be guided by the Internal Project guide

Marks Distribution Item --- Marks --- How to conduct Exam

Project report --- 100 --- Assessed jointly by internal and External examiner.

Viva-Voce (pronounced viva's) of the report --- 100 --- Assessed jointly by internal and External examiner.

For Project Assistance Contact : +91 8125894561 (Teja)

Elective III

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:48:00 -0700

Elective III (Select one of the following)

1. Strategic IT Management
2. Total Supply Chain Management
3. Project Management
4. IT Laws and Patents

Elective II

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:48:00 -0700

Elective II (Select one of the following)

1. ERP Systems (Enterprise Resource Planning)
2. GIS (Geographic Information System)
3. Management information Systems
4. BPR (Business Process Re-engineering)

Elective I

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:47:00 -0700

Elective I (Select one of the following)

1. Multimedia
2. Embedded Systems and Programming
3. Web Design and Internet based applications
4. Advanced Java

Software Engineering

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:46:00 -0700

So, you want "XYZ" ok... lets start coding.. STOP! Probably, this was the way you were developing some small softwares or program. Software Engineering, talks about engineering a product. It is the application of the knowledge you have to a software. You have to understand the idea behind developing the software, various parameters involved, cost, benefit, quality, reliability etc. The subject includes the software models for developing softwares and project planning ideas with different structures that are being followed in the companies. It makes you understand that just the code for a software would not suffice, you need to plan and implement it in the best way.

Syllabus

i) Introduction, What is software engineering?
ii) Software Development Life Cycle, Requirements Analysis, Software Design, Coding, Testing, Maintenance etc. iii) Software Requirement Specification, Waterfall Model, Prototyping Model, Iterative Enhancement Model, Spiral Model, Role of Management in Software Development, Role of Metrics and Measurement, Problem Analysis, Requirement Specification, Validation, Metrics, Monitoring and Control.
iv) System Design, Problem Partitioning, Abstraction, Top-down and bottom-up design, Structured Approach, Functional v/s Object-Oriented Approach, Design specification & verification, metrics, Monitoring & Control
v) Coding, Top-down & Bottom-up, Structured Programming, Information Hiding, Programming Style, Internal Documentation, Verification, Metrics, monitoring & control
vi) Testing, Levels of Testing- Functional Testing, Structural Testing, Test Plan, Test Cases Specification, Reliability assessment.
vii) Software Project Management, Cost Estimation, Project Scheduling, Staffing, Software Configuration Management, Quality Assurance, Project Monitoring, Risk Management

Reference:

Object Oriented Modelling and Design, J. Rumbaugh, M.Blaha, W. Premerlani, F.
Eddy and W. Loresen, Prentice Hall of India
Fundamentals of Software Engineering, C.Ghezzi, M. Jazayeri and D. Mandrioli, Prentice Hall of India
Software Engineering, S. L. Pfleeger, MacMillan
Software Engineering Concepts, Richard E. Fairley, TMG
Software Quality, Mordechai Ben-Menachemm, Garry S Marlis, Thompson Learning

Books:

Software Engineering by Pressman

SRS Template

Operating Systems

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:42:00 -0700

One of the most important subjects to be covered in great detail. Requires consistent touch with the concepts and mind you, there are a lot of concepts that one has to know and understand. Leads you to understand how is your computer working with the most popular Windows. However, GNU/Linux (any distribution) is technically better than Windows, if you have a look at the various functionality of different functions. Windows has grown because of its simplicity and a GUI that is much easier to use. GNU/Linux, is coming up with better GUI's so that people use it. After studying the concepts a design can be prepared for developing an operating systems. An experience of using computers for more than two years with some novice level of technical knowledge and how-to would really help in this subject.

Syllabus

Introduction to operating systems design and implementation.
Basics of operating systems, namely structure, concurrency, scheduling,
synchronization, memory management, filesystems and networking.
Ubiquitous computing, security and extensible system architectures, Process
Deadlock Distributed Operating Systems and Remote Procedure Calls, Theoretical
Foundations Distributed Mutual Exclusion, Protection and Security, Cryptography,
Database Operating Systems, Concurrency Control, System Performance

Reference
Modern Operating Systems by Tanenbaum,
Network operating Systems by William Stallings,
Operating systems by Silberschatz,
Operating Systems Concepts and DesignMilan Milenkovic, TMG,
Operating Systems Design and Implementation, Andrew S Tanenbaum
Albert S Woodhull, Prentice-Hall of India pvt ltd
Operating Systems with case studies in UNIX NETWARE, WINDOWS NT Achyut S Godbole, TMG

Books :

OSI MODEL

E-commerce

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:40:00 -0700

This subject slightly concentrates on computers, networks and their usage. More emphasis is laid upon EDI or (Electronic Data Interchange) and electronic systems in the modern world. The internet, intranet and all its usage with its various components are also talked about. The syllabus also includes security measures in these deeply wide network and EDI between various organizations.

Syllabus

Introduction, IT and business, E-commerce: Concepts Electronic Communication, PCs and Networking, E-mail, Internet and intranets. EDI to E-commerce, EDI, UN/EDIFACT Concerns for E-commerce Growth, Internet bandwidth, Technical issues, Security issues. India E-commerce Readiness, Legal issues, Getting started.

Security Technologies: Cryptography, Public Key Algorithms, Private Key Algorithms, Hashing techniques, Certification and key Distribution, Cryptographic Applications, Encryption, Digital Signature Protocols for Transactions. SSL-Secure Socket Layer, SET-Secure Electronic Transaction, Credit Card Business Electronic Commerce providers. CyberCash, Digicash, VeriSign

Software Package: PGP e-mail encryption software. EDI software developed by NIC for Customs

Reference:
E-Commerce - The Cutting Edge of Business by "Kamlesh K. Bajaj, D. Nag"
Cyber Law and E "Commerce, David Baumer, J C Poindexter, TMG
Cyberlaw Simplified Vivek Sood, TMG

Database System and Concepts

noreply@blogger.com (Raviteja) — Fri, 4 Sep 2009 03:37:00 -0700

The most awaited and "the" most important subject for a year to go by. All concepts are simple and straight forward. They need to be remembered and thought about to get an idea how they would actually work. The are basically the foundation of many softwares like a foundation for a building. The second part includes learning of Relational Algebra, a method to understand how queries can be built up and from there moving to SQL or Structured Query Language. It is not a programming language, but a query language, categorized under declarative languages. (Procedural is C). Commands might appear a bit different in logic than relational algebra but the idea remains the same. Constant practice of it is VERY ESSENTIAL.

Syllabus :

Introduction- Purpose of Database Systems, Views of data, Data Models, Database language, Transaction Management, Storage Management, Database Administrator, Database Users, Overall System Structure, Different types of Database Systems
E-R Model: Basic Concepts, Design Issues, Mapping Constraints, Keys, E-R Diagram, Weak Entity set, Extended E-R features, Design Of an E-R Database Schema, Reduction of an E-R schema to Tables
Relational Model: Structure of Relational Database, The Relational Algebra, The tuple relational calculus, The Domain Relational Calculus, Views
SQL- Background, Basic Structure, SET operations, Aggregate functions, Null Values, Nested Sub queries, Derived Relations, Views, Modification of Database, Joined Relations, DDL, Other SQL features
Transaction- Transaction Concepts, State, Implementations of Atomicity and durability, Concurrent Executions, Serializability, Recoverability, Transaction Definition in SQL.
Concurrency Control- Lock based protocol, Timestamp based protocol, Validation based protocol, Multiple Granularity, Multi version Schemes, Deadlock Handing, Insert and Delete operations, Concurrency in index structure Query Optimization
Relational Database Design- Pitfalls in Relational-Database Design, Decomposition, Normalization Using Functional Dependencies, and Normalization Using Multi valued Dependencies, Normalization Using Join Dependencies, Domain-Key Normal Form
and Alternative Approaches to Database Design
Other Relevant Advance Topics and Applications- Object Oriented Database, Decision-Support Systems, Data Analysis, Data Mining, Data Warehousing, Spatial and Geographic Databases, Multimedia Databases, Mobility and Personal Databases, Information-Retrieval Systems, Distributed Information Systems, The World Wide Web
ORACLE 8.0 Database: SQL, PL/SQL, Developer 2000(Oracle Forms and Reports)

Reference:
Database Management Systems, 4th edition by "Korth, Sudharshan, Silberschatz",
Fundamentals of Database Management Systems, 4th edition by "Elmasri, Navathe"

Books :

DBMS by Silberschatz−Korth−Sudarshan

DBMS