tag:blogger.com,1999:blog-54953732012-04-15T19:27:24.428-07:00Call Center In India - Call Center Industry in IndiaWeb Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comBlogger134125tag:blogger.com,1999:blog-5495373.post-64938425588115770942008-12-30T02:51:00.000-08:002009-01-12T02:54:52.942-08:00Highlighting The Importance Of B2C Telemarketing Services OutsourcingDue to the financial crisis, businesses are finding it difficult to achieve and sustain targeted growth rates. Since customers are also experiencing financial problems, demand for products and services have come down in recent months. Businesses today are looking for cost-effective solutions to combat the downtrend and that is Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/12/highlighting-importance-of-b2c.htmltag:blogger.com,1999:blog-5495373.post-4525720415742129592008-12-16T03:03:00.000-08:002008-12-16T03:04:50.275-08:00Data Management Service Outsourcing Is Not Just Another Cost Reduction ExerciseData management service outsourcing is often compared with cost reduction exercises and although there are glaring similarities, it would be wrong to assume that cost savings are the only benefits available through data management service outsourcing. That's because when we analyze successful data management Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/12/data-management-service-outsourcing-is.htmltag:blogger.com,1999:blog-5495373.post-41427285608648901712008-12-12T22:24:00.000-08:002009-01-05T22:32:12.233-08:00What's In Store For The Data Management Service Outsourcing Industry?Not many will notice the silver lining, but it is true that data management service outsourcing is anticipated to register significant growth in the near future. The U.S. subprime crisis may have sparked a series of unfortunate events and precipitated a worldwide recession, but still industry captains are hopeful that data Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/12/whats-in-store-for-data-management.htmltag:blogger.com,1999:blog-5495373.post-64706768392764820882008-10-22T02:17:00.000-07:002008-12-16T02:19:44.935-08:00Outbound Call Center Services Outsourcing – Panacea For Recessionary Blues? Well, it may appear unlikely at first glance, considering the fall of some of the biggest financial companies and the absence of any foolproof plans that can guarantee to hit the brakes on the prevailing financial and economic downturn. However, if we dig deeper, we will notice that outbound call center services Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/10/outbound-call-center-services.htmltag:blogger.com,1999:blog-5495373.post-39850930900687217612008-10-03T08:05:00.000-07:002008-12-16T00:08:10.180-08:00B2B Telemarketing Services Outsourcing Essentials For deriving the best possible results from B2B telemarketing services outsourcing projects, it is necessary that a proper roadmap be created and implemented. To start with, B2B telemarketing services outsourcing firms need to make available updated databases so as to allow telemarketing agents to reach out to the right person and ask qualifying Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/10/b2b-telemarketing-services-outsourcing.htmltag:blogger.com,1999:blog-5495373.post-28084851449921634752008-09-22T23:45:00.000-07:002008-12-15T23:47:51.810-08:00Decision Making Becomes Easier With Data Management Service Outsourcing When describing critical decision making abilities of a CEO or any other business luminary, terms such as "visionary" and "leadership" are often used by the media. It may not be wrong, but the bigger question that needs to be answered here is whether or not these terms depict the whole truth. In that context, the answer will Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/09/decision-making-becomes-easier-with.htmltag:blogger.com,1999:blog-5495373.post-81211053432599480062008-09-04T22:07:00.000-07:002008-12-15T23:09:37.448-08:00Customer Service Outsourcing – Is There Anything For SMEs? "Plenty" - we would say. And we are not overstating things here because the facts clearly indicate that in the existing customer service outsourcing market, around 34.7% of the overall demand is being generated by SMEs (Small & Medium Enterprises). What makes us even more confident is that the stated percentage is steadily moving north Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/09/customer-service-outsourcing-is-there.htmltag:blogger.com,1999:blog-5495373.post-64686320634458095292008-08-27T22:37:00.000-07:002008-12-15T22:43:26.234-08:00Inbound Process Outsourcing – Customers Benefit The Most Generally, nobody talks about customers when discussing the merits of inbound process outsourcing. That's because the majority still believes that the primary beneficiaries are the businesses that hire outsourcing services and the service providers that manage inbound process outsourcing projects. This however is a myth because in reality Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/08/inbound-process-outsourcing-customers.htmltag:blogger.com,1999:blog-5495373.post-16485569325408920712008-08-07T01:00:00.000-07:002008-12-15T03:24:49.584-08:00How To Ensure Uninterrupted Inbound Customer Service The benefits of inbound customer service are now common knowledge, but businesses should not become complacent because benefits will be available only when it is ensured that customers get uninterrupted access to offered customer services. So how does a business ensure uninterrupted inbound customer service? Well, the right thing to do is Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/08/benefits-of-inbound-customer-service.htmltag:blogger.com,1999:blog-5495373.post-15423466626930650342008-06-26T02:06:00.000-07:002008-06-26T02:09:13.235-07:00Dial 'Call Center' For Improving Customer Satisfaction Providing the best possible support services to customers has become the need of the hour, but if you feel that you just don't have the resources – financial, physical and human – for doing so, it's about time you contacted a call center service provider. Even though most of them are located in developing countries, established call centers Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/06/dial-call-center-for-improving-customer.htmltag:blogger.com,1999:blog-5495373.post-76365949239254603632008-01-23T04:27:00.000-08:002008-01-23T04:31:37.701-08:00What Call Centre IndiaOffers that Others cannot?There is no shadow of a doubt that the competition is turning its face towards the global environment and large organizations are doing everything that they can to stay ahead of their competitors in order to stay in the game. Keeping this in mind, it is seen that large organizations are approaching Indian call centres more than call centres located Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/01/what-call-centre-india-offers-that.htmltag:blogger.com,1999:blog-5495373.post-12500933380085737452008-01-20T21:21:00.000-08:002008-01-20T21:25:40.880-08:00Planning is the Key – Innovation Says SoLet it be any call centre anywhere on the face of this earth, planning is one aspect that speaks for itself. Actually for picking out the winners from the losers for the Contact Centre Innovation Awards, the panel conducted a detailed study of the entrants’ target setting techniques, the process of managing their employees, improvement in past performances,Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2008/01/planning-is-key-innovation-says-so-let.htmltag:blogger.com,1999:blog-5495373.post-1112611327715474882005-04-04T03:41:00.000-07:002005-04-04T04:16:54.776-07:00Dell set to expand its wings in India.One of the world’s largest PC maker have recently announced that they would push deeper in the low-cost countries by hiring another 1,200 staff for a call center in India. Texas based Michael Dell, founder and chairman of Dell Company said, “I am expecting around 1,500 employees in a year as compared to 300 to start with this recently inaugurated call center.Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2005/04/dell-set-to-expand-its-wings-in-india.htmltag:blogger.com,1999:blog-5495373.post-1110792063331872962005-03-14T01:17:00.000-08:002005-03-14T01:21:03.333-08:00Call Center in India : Mphasis acquires US-based Eldorado Computing Inc IT company Mphasis BFL Ltd has acquired US-based Eldorado Computing Inc, a healthcare insurance Call Center outfit, for $16.5 million in an all cash deal. This acquisition was part of overall business plans to strengthen its footprint in the US and enter healthcare insurance and payment processing business, Mphasis Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comhttp://callcenterinindia.blogspot.com/2005/03/call-center-in-india-mphasis-acquires.htmltag:blogger.com,1999:blog-5495373.post-1109161041348272952005-02-23T04:08:00.000-08:002005-02-28T20:57:52.086-08:00Call Center India – Call Center Ads boost biz RevenuesHave you noticed the recent plethora of ads for openings in the ever-growing Call Center Industry? Chances are you’ve been recipient of these ads too.Well, there has been a recent upswing in the advertising segment by Call Center firms as high as, six to ten times faster than the ad industry average. This Call Center-led advertising is Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com224http://callcenterinindia.blogspot.com/2005/02/call-center-india-call-center-ads.htmltag:blogger.com,1999:blog-5495373.post-1108704474116404082005-02-17T21:23:00.000-08:002005-02-27T22:40:55.890-08:00Call Center India – Indian Call Center bans usage of Camera phones!As a security measure against leakage of data, Indian Call Center have banned the usage of mobiles with cameras at the workplace.Reportedly, a vast majority of employees in the fast spreading Call Center industry are in their early or mid twenties. Furthermore, a significant portion of the attractive salary they earn is spent on Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com194http://callcenterinindia.blogspot.com/2005/02/call-center-india-indian-call-center.htmltag:blogger.com,1999:blog-5495373.post-1107851673516228152005-02-08T01:28:00.000-08:002005-02-27T22:39:56.560-08:00Call Center India -- ‘Price’ matters in Call Center bizIn a virtual race to clock huge growth rates and increase headcount till now, Indian Call Centers are finally looking at the big picture -- Price.The bigger Call Centers are finally putting their foot down and saying no to business if it doesn’t come at the right price or are simply not big enough.Today, pure logic seems to be the name of theWeb Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com74http://callcenterinindia.blogspot.com/2005/02/call-center-india-price-matters-in.htmltag:blogger.com,1999:blog-5495373.post-1107179503453664252005-01-31T05:48:00.000-08:002005-02-27T22:38:52.283-08:00Call Center India -- Lease line tariff rates to drop by 70%In a move that is bound to bring cheer to corporate world, Internet service providers, Call Center India and software companies, leased-line tariffs in the country are set to witness a significant reduction.The Telecom Regulatory Authority of India has completed the consultation phase and is finalizing the revised rates. While declining Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com109http://callcenterinindia.blogspot.com/2005/01/call-center-india-lease-line-tariff.htmltag:blogger.com,1999:blog-5495373.post-1106547294784568852005-01-23T22:12:00.000-08:002005-02-27T22:34:54.123-08:00Call Center India – Indian Call Centers encourage higher educationThey say ‘Learning is a never ending process’ and Call Centers India seemed to have just got it right this time. Most of the major Indian Call Centers are now in talks with universities to offer regular postgraduate courses to employees so, as to ensure a secure future ahead.The rules however, don’t change much in the form of, Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com21http://callcenterinindia.blogspot.com/2005/01/call-center-india-indian-call-centers.htmltag:blogger.com,1999:blog-5495373.post-1105455430361113092005-01-11T06:54:00.000-08:002005-02-27T22:34:08.033-08:00Call Center India -- GECIS tops the stand-alone list; aims for 25% revenue increase by 2005Call Center major GECIS today announced that the agreement among its key shareholders —General Electric, General Atlantic Partners (GAP) and Oak Hill Capital Partners that has been completed, with GAP and Oak Hill taking a majority interest in the organization. The transaction that closed today makes Gecis Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com22http://callcenterinindia.blogspot.com/2005/01/call-center-india-gecis-tops-stand.htmltag:blogger.com,1999:blog-5495373.post-1103608121777644582004-12-20T21:44:00.000-08:002005-02-27T22:32:56.116-08:00Call Center India -- Young Yens to get cookies for the Call Center Industry The young and fast growing Yens of the Hotel Industry are all set to get the best cookies for the Call Center Industry in India…Yes, The Call Center industry is on a spree to hire hotel industry graduates.All this with just the garnishing of ingredients such as the dough of empathy, stewed in the waters of patience,Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com11http://callcenterinindia.blogspot.com/2004/12/call-center-india-young-yens-to-get.htmltag:blogger.com,1999:blog-5495373.post-1102604440980216042004-12-09T06:54:00.000-08:002005-02-27T22:30:56.356-08:00Call Center India – EXL files for US -IPO There was a flutter among the Call Center India Industry when, Delhi-based Call Center EXL has filed for an initial public offer for listing on the NASDAQ. Reportedly, the financial services firm has already filed with the Securities and Exchange Commission. Citigroup Global Markets and Goldman Sachs will act as joint lead book-running managers for the Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com43http://callcenterinindia.blogspot.com/2004/12/call-center-india-exl-files-for-us-ipo.htmltag:blogger.com,1999:blog-5495373.post-1101729281314150112004-11-29T03:50:00.000-08:002005-02-04T03:09:01.550-08:00Call Center India – Spirituality comes calling! They say ‘Health is Wealth’ and taking this quip seriously are the employees of WNS Global Services, a Call Center in India with branches in Mumbai, Pune and Nasik would undergo a series of Art of Living sessions, practice yoga lessons, go through aroma therapy, acupressure. These sessions are part of “Wellness Week” an annual event, worth over $103Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com22http://callcenterinindia.blogspot.com/2004/11/call-center-india-spirituality-comes.htmltag:blogger.com,1999:blog-5495373.post-1099487242191390942004-11-03T05:03:00.000-08:002005-02-04T03:12:24.250-08:00Domestic Call Centers grows by 60%Date : 3rd November 2004
The domestic Call Center Industry is all set to touch new heights by reaching the record of $17 billion in the next four years from the present $3 billion dollar, according to a study by Assocham. Revenue generation from the Call Center Industry is expected to soar to $15 billion by 2007 and will exceed $17 billion by 2008, the chamber Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com98http://callcenterinindia.blogspot.com/2004/11/domestic-call-centers-grows-by-60date.htmltag:blogger.com,1999:blog-5495373.post-1097582314016673892004-10-12T04:53:00.000-07:002005-02-04T03:14:21.546-08:00Call Centers India take note – E-Sourcing Capability Model to enhance Productivity!
Date: 12th October 2004
Researchers at Carnegie Mellon University have scientifically developed a new capability model that could help Call Center Operators to improve Sourcing Relationships. Around 13 pilot projects have already been implemented worldwide of this framework called E-Sourcing Capability Model for Web Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.com59http://callcenterinindia.blogspot.com/2004/10/call-centers-india-take-note-e.html