Call Centre Helper http://www.callcentrehelper.com The UK's most popular call centre magazine Wed, 01 Jul 2009 14:21:56 +0000 http://backend.userland.com/rss092 en Fifteen great ways to improve your incentive programmes http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/PvIaMl5yae4/fifteen-great-ways-to-improve-your-incentive-programs-3968.htm http://www.callcentrehelper.com/fifteen-great-ways-to-improve-your-incentive-programs-3968.htm Nine things they don’t tell you about speech analytics http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/gSPAJ9p4ia0/9-things-they-dont-tell-you-about-speech-analytics-4010.htm http://www.callcentrehelper.com/9-things-they-dont-tell-you-about-speech-analytics-4010.htm On-hold music boosts call centre service level http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/vYuymB5Ewkw/on-hold-music-boosts-call-centre-service-level-4262.htm http://www.callcentrehelper.com/on-hold-music-boosts-call-centre-service-level-4262.htm Scottish contact centre in recruitment drive http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/iKj-gKQU82Y/scottish-contact-centre-in-recruitment-drive-4162.htm http://www.callcentrehelper.com/scottish-contact-centre-in-recruitment-drive-4162.htm Interactive Intelligence introduces Interaction Process Automation http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/gG8R-ckwhGA/interactive-intelligence-introduces-interaction-process-automation-4266.htm http://www.callcentrehelper.com/interactive-intelligence-introduces-interaction-process-automation-4266.htm HP and Alcatel-Lucent to join forces http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/u1-75fLE4JU/hp-alcatel-lucent-to-join-forces-4166.htm http://www.callcentrehelper.com/hp-alcatel-lucent-to-join-forces-4166.htm New solution for multichannel customer interactions http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/QYOvWKzXd9E/new-solution-for-multichannel-customer-interactions-4168.htm http://www.callcentrehelper.com/new-solution-for-multichannel-customer-interactions-4168.htm Solution launched for contact centre testing http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/0GVg-HgOh5c/solution-launched-for-contact-centre-testing-4258.htm http://www.callcentrehelper.com/solution-launched-for-contact-centre-testing-4258.htm Bright launch The Performance Management Guide 2009 http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/T_3Ffo_TAfE/bright-launch-the-performance-management-guide-2009-4273.htm http://www.callcentrehelper.com/bright-launch-the-performance-management-guide-2009-4273.htm Top tips for dealing with call centre stress http://feedproxy.google.com/~r/callcentrehelper/SNUI/~3/ywtFlAqsJZI/top-tips-for-dealing-with-call-centre-stress-3953.htm http://www.callcentrehelper.com/top-tips-for-dealing-with-call-centre-stress-3953.htm