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	<title>Call Centre Helper</title>
	<link>http://www.callcentrehelper.com</link>
	<description>The UK's most popular call centre magazine</description>
	<lastBuildDate>Mon, 09 Nov 2009 10:52:15 +0000</lastBuildDate>
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		<title>Going from stress to stress? How to break the cycle</title>
		<description><![CDATA[
Stress can manifest itself in a range of symptoms and ultimately make you or your staff very ill.  Symptoms to watch out for include headaches, irritability and forgetfulness.
In this article Carolyn Blunt looks at a range of techniques to improve stress levels for you and your team.When we feel stressed it is usually because our [...]]]></description>
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		<title>How unified communications can improve the contact centre</title>
		<description><![CDATA[
Unified communications (UC) is currently one of the most hyped subjects in the contact centre space, and if you believe some of the articles written about it you would think it is about to revolutionise the whole way centres work.  We asked our panel about how unified communications can improve the contact centre. Sadly I [...]]]></description>
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		<title>Ticket Give-Away for North East Contact Centre Awards Dinner</title>
		<description><![CDATA[We have a few remaining tickets left for the North East Contact Centre Awards Dinner this Friday (6th Nov).
Read on to find out how to claim one&#8230;
This Friday the North East Contact Centre Award winners will be revealed at a ‘Masquerade Ball’ themed ceremony at Rainton Meadows Arena in Sunderland.
If you would like to attend, then please email Jo on the [...]]]></description>
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		<title>1,000 contact centre jobs for Tesco</title>
		<description><![CDATA[Tesco is starting a massive recruitment drive for its state-of-the-art contact centre in North Tyneside.
One North East, Tyne and Wear Development Company and North Tyneside Council worked closely with the company to secure business finance, scout locations and also start an enormous recruitment creating 1,000 jobs.
Tesco Bank is the largest supermarket bank in the UK [...]]]></description>
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		<title>Children In Need - 20th November 2009</title>
		<description><![CDATA[
It is just over two weeks until this year&#8217;s BBC Children In Need appeal , where call centres across the country will help man phone lines and take donations from the public.
To find out more about the fundraising event visit www.bbc.co.uk/pudsey
What are your plans?
Let us know what you are doing - send in your news and photos of [...]]]></description>
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		<title>Marie Curie improves patient service</title>
		<description><![CDATA[The charity looks to enhance its referral system and improve reporting to help increase the level of service it provides to patients and their families.
Employing more than 2,700 nurses, doctors and other healthcare professionals, Marie Curie Cancer Care is one of the UK’s largest charities and provides care to around 29,000 terminally ill patients in [...]]]></description>
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		<title>Interactive Intelligence integrate with RightNow</title>
		<description><![CDATA[Interactive Intelligence and RightNow Technologies are introducing an integrated software solution for improved customer interaction management.
The integration, with general availability in Q4 2009, combines the self-service and agent-assisted service capabilities of the RightNow CX customer experience suite, with the contact centre automation and enterprise IP telephony functionality of the Interactive Intelligence all-in-one IP communications software suite, [...]]]></description>
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		<title>NewVoiceMedia signs with world’s largest telco</title>
		<description><![CDATA[NewVoiceMedia has signed an agreement with China Telecom (Europe) Ltd. to promote the NewVoiceMedia Hosted Contact Centre Solution, ContactWorld, across Europe. NewVoiceMedia’s ContactWorld uses the increasingly popular Software-as-a-Service (SaaS) business model, allowing China Telecom (Europe) Ltd (CTE) to help companies to set up, or expand their European contact centres faster and more cost effectively than traditional hardware-based approaches.
Unlike [...]]]></description>
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		<title>Telemarketing results on the up!</title>
		<description><![CDATA[DOWNTURN – what downturn?
Management at call centre specialists Aquira Intelligent Sales have seen a 30% growth in business over recent months. 
And it’s all directly due to the recession.
According to Mark Walton, CEO of Aquira, “The UK’s major companies recognise the sales value that high quality and appropriate telemarketing can deliver - so in a recession, [...]]]></description>
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		<title>Are sales teams neglecting their prospects?</title>
		<description><![CDATA[Too many businesses are letting sales leads slip through their fingers as a result of not following them up, reports customer relationship experts Mondial Assistance.  In a recent mystery shopping test of top dealers, Mondial Assistance witnessed the majority of car dealers neglecting sales enquiries.
“Our research resulted in only 10% of dealers following up the [...]]]></description>
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