With limited time and resources, it’s important that we focus our efforts in the areas that add most value across our customer base. Discountuining support for IE 7 & 8 will let us move faster and with less constraints. As of July, Capsule will no longer support IE 7 or 8.

We haven’t taken this decision lightly. The vast majority of our users are on Chrome, Firefox or Safari. Internet Explorer users account for 11% and most of these are already on IE 9 or 10. Usage for IE 7 & 8 has been falling over the last 12 months and now accounts for around 1% and 2% respectively.

There is a general trend towards phasing out support for Internet Explorer versions under 9. Many popular web applications such as Google Apps and Facebook have either dropped support or are in the process of doing so. This same trend is hapening in the tools and libraries that we use to build Capsule. For example, the popular javascript library jQuery which we use has started to require IE 9+ for it’s latest and most efficient version which we will be upgrading to.

If you are using Internet Explorer 7 or 8 we suggest that you upgrade to a modern browser such as Google Chrome or Internet Explorer 10. If for whatever reason you’re unable to do so we’ve added support for Google’s chrome frame which is a free plug-in for Internet Explorer that web apps can use to provide you with additional features and better performance. Visiting Capsule using IE 7 or 8 you will see a prompt to install Chrome frame:

At the same time we’ve improved performance on some user interface elements so you should feel some menus and page loads a little snappier!

As consequence of Twitter's latest requirement we can no longer show tweets for a contact unless you've connected your Twitter account to Capsule. If you are already taking advantage of our awesome social search functionality then you're already set-up and good to go with the new tweets display. If not you can connect your account via the Social Integrations page in your preferences. See our social search configuration guide for more info.

We've also taken the opportunity to tweak the display of history so it fits more neatly alongside the new tweet styling. In particular the edit and delete actions for notes and emails are now activated on hover.

First up is ClickDesk - A service for integrating chat into your website as well as other online engagement (phone, ticketing & social). With the ClickDesk chat you can view Capsule contact details and record chat transcripts straight into Capsule without leaving your chat. Check out ClickDesk here: http://www.clickdesk.com/capsule-live-chat.jsp

Next is a service called Proposable. With Proposable you can create, deliver, and analyze your sales proposals. Easily connect it to your Capsule accont and send your proposals to your Capsule contacts. A note is also stored on the contact record in your Capsule account for each Capsule contact that a proposal is sent to. https://proposable.com

edocr is a service for uploading your documents such as brochures, case studies and press releases to share with prospects and generate new leads. edocr integrates with Capsule to track who read your documents on edocr for lead nurturing and conversion in Capsule. http://www.edocr.com/capsulecrm

We also have a new category to the Capsule integrations - Dashboard services. We want to tell you about Grappster and Leftronic.

Grappster is an information dashboard for your cloud apps. With Grappster you can easily keep track of your Capsule CRM opportunities and tasks. You can also quickly get a glance of your sales pipelines and latest activities. http://www.grappster.com/dashboards/capsulecrm

Leftronic gives you real-time visibility into your company’s most important data. Add graphs for a number of different opportunity stats to be viewed alongside all your other cloud services. https://www.leftronic.com/features/#capsule

In addition we’ve converted the text from/to names that appeared at the start of an email entry into contact links that you can click and we’ve enabled the contact card pop-overs for these. If the contact doesn’t already exist in Capsule (e.g. they were cc’d in the email) you can choose to add them, making it easier to add contacts that weren’t automatically created by Capsule.

Finally, we’ve also tweaked the modal pop-ups that are used for things like task entry. These have been given a light refresh with new button styling to emphasise actions you are about to take.

The 'Actions' buttons on contacts, cases & opportunity records have been re-designed to stand out more. You'll find buttons 'Add Person', 'Add Organisation' and 'Import' on the 'People & Organisations' screen have also been given a similar refresh.

In this realease we also experimented with moving the tasks list to the right hand side on the dashboard. However, the overall feedback was that the task list worked better on the left hand side. Based on this we have decided to move it back to it's original place on the left hand side.

We hope you guys like the new design updates. If you have any more feedback we would love to hear about it in the comments on this blog post.

To do this, go to the opportunity you want to duplicate > Go to Actions for this Opportunity > Duplicate. You will now be able to review the details that you are about to use in the duplicate Opportunity. Hit Save and your new duplicate opportunity has been created.

To get this working, you first need to link your Capsule account with your social network accounts so that Capsule can search those networks on your behalf. You can do this by clicking on your username in the top menu bar > My Preferences > Social Integrations. Once you've done that you'll start seeing a notification icon when you view a contact in Capsule that indicates Capsule has found social profiles for your contact. Click on the icon to see the matches and add the social profiles details to your contact.

As part of this release we've also added Google+, Flickr, YouTube and GitHub to the list of social networks that you can record on a contact in Capsule.

We take privacy seriously and Capsule honours the privacy controls of each network when searching for profiles. As a result you'll only see matches where the contact has made their profile public.

I'd love to hear how you get on with this. In particular, if you spot matches that are for the wrong person I'd be grateful if you could email support@capsulecrm.com so that we can take a look at fine tuning our search algorithms.