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	<title>Certain Habits</title>
	
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		<title>On Innovation</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/jtbZpu8Pqnw/</link>
		<comments>http://certainhabits.com/2011/06/innovation/#comments</comments>
		<pubDate>Wed, 15 Jun 2011 13:52:38 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=854</guid>
		<description><![CDATA[I think “innovation” is one of the most overused words in our culture today. It’s come to mean so many things to so many people that it may never become a term of art. I think what most people mean when they say that something is “innovative” is that it is a) new and b) [...]]]></description>
			<content:encoded><![CDATA[I think “innovation” is one of the most overused words in our culture today. It’s come to mean so many things to so many people that it may never become a term of art.

I think what most people mean when they say that something is “innovative” is that it is a) new and b) cool. If we’re lucky, they substitute “clever” for “cool”. If we’re really lucky, when they say “clever”, what they mean is “profitable”.

<span id="more-854"></span>

“Innovation” ought to mean the execution of new ideas to create net wealth for (or enhance the welfare of) society as a whole. The “new” implies a process of discovery. “Ideas” is important because wealth can be created through the invention of physical goods, the creation of intellectual property (e.g. software, art), improvements to business process, even new ways of organizing the relationship between consumers, producers and distributors (“business model innovation”). “Execution” implies that innovation isn’t just having the idea; it’s what you do with the idea, how you make it a reality, that matters.

“Create wealth (or enhance welfare)” is important because too much of what has passed for innovation lately is the increased skill of financiers, lobbyists, lawyers and executive management at playing “heads I win, tails you lose” games. Innovation must be positive sum. It is never rent seeking. The lion’s share of the benefit should go to consumers or to society as a whole (e.g. by ameliorating negative market externalities), even as it creates tremendously profitable businesses.

“Innovation” may not be the best word for what we’re talking about. After all, in the last 250 years, we’ve witnessed an astounding increase in wealth and reduction in poverty that thousands of years of human history suggested was impossible. All without a perceived need for a science of innovation.

We do need a term, though, for what we’re working on, because it is important and it is different. We need a word like “innovation” because the challenges we face are in many ways more difficult than what came before.

The success of the last 200 years is in many ways a constraint. Innovation is path dependent. Our predecessors’ success has created a very well-worn path. A lot of our infrastructure is built and aging. A lot of the really important and easy stuff to invent has already been invented. (Flush toilets, anyone?) Knowledge has advanced to such a point that new discoveries are highly specialized and resource intensive. Best practices in finance, management, and strategy became best practices because they work. They are good at protecting and growing a business. But the way they work often precludes revolutionary improvements. (Revolutionary change is often a threat that could kill the host business.)

The reason we need a word like “innovation” in our society is that we need to get better at discovering new, wealth-creating ideas that provide not just incremental and marginal gains but tangible leaps forward. We need to learn how to make these ideas real, to succeed more often, more quickly, with less risk and at lower total cost. Silicon Valley produces a number of breakthroughs. But even it struggles to do that reliably and sustainably.  We need to be better able to balance our skill at incremental gains from existing products and business models with the need for great leaps forward.

So-called Rust Belt communities in particular need a word like “innovation”. In many ways, they’re still living off the entrepreneurs of two and three and four generations ago whose businesses were global powerhouses. The decay now evident in many of these communities demonstrates how much we need the skill to reliably transform existing businesses for sustainable growth. Detroit is evidence enough that no industry can coast forever.

We face a number of seemingly intractable social problems, moribund schools and inefficient public services; an ever growing debt and even more off-balance-sheet promises that we will be unable to keep; and a persistent and growing population of under– and unemployed workers. A better understanding of innovation could aid needed institutional change; improve existing nonprofits and foster new ones; and provide jobs that provide dignity and reduce poverty.<img src="http://feeds.feedburner.com/~r/CertainHabits/~4/jtbZpu8Pqnw" height="1" width="1"/>]]></content:encoded>
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		<title>PlayBook</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/q8REGkUp5oE/</link>
		<comments>http://certainhabits.com/2010/09/playbook/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 02:01:13 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=850</guid>
		<description><![CDATA[Today Blackberry pre-announced their iPad competitor, the PlayBook. The 7-inch tablet looks slick, with a user-interface similar to IOS4 and Palm’s WebOS. Their positioning is crystal clear: “the tablet for the enterprise.” Of course, the iPad is on its way to being a tablet for the enterprise. But for those who think that business requires [...]]]></description>
			<content:encoded><![CDATA[<p>Today Blackberry pre-announced their iPad competitor, the PlayBook. The 7-inch tablet looks slick, with a user-interface similar to IOS4 and Palm’s WebOS.

</p><span id="more-850"></span>

<p>Their positioning is crystal clear: “the tablet for the enterprise.” Of course, the iPad is on its way to being a tablet for the enterprise. But for those who think that business requires serious, consumer-unfriendly tools (IT departments, that’s you), Blackberry’s positioning is just the ticket. No doubt there’s some acronym-laden maintenance procedure that IT folks will start to require now that it will ship on the PlayBook.

</p><p>The coverage on the <a href="http://gadgetwise.blogs.nytimes.com/2010/09/27/whats-in-r-i-m-s-playbook/?partner=rss&#038;emc=rss">NYT’s Gadgetwise</a> blog made two interesting observations about the killer feature of the PlayBook: tethering it to an existing Blackberry to get an Internet connection. 

</p><p>First, Research in Motion’s “priority” seems to be keeping current Blackberry users loyal. But few people are likely to rush to buy a Blackberry so they can tether it to their new PlayBook. If Research in Motion is just playing defense, they’re going to get rolled.

</p><p>Second, because the PlayBook doesn’t connect directly to cellular data plans, it seems unlikely that cell phone makers will promote the PlayBook. Given that cell makers are Research in Motion’s only distribution channel, what is the go to market strategy for the “PlayBook”?

</p><p>We’ll see how Research in Motion answers those questions next year, when PlayBook actually launches. Until then, it’s a useful reminder how much a large installed base and well-defined channels can distort corporate strategy when new competitors emerge. <a href="http://www.amazon.com/Crossing-Chasm-Marketing-High-Tech-Mainstream/dp/0066620023">Geoffrey Moore</a> wouldn’t be surprised at all.</p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/q8REGkUp5oE" height="1" width="1"/>]]></content:encoded>
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		<title>Four Minute Men</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/h0WSw3P77l8/</link>
		<comments>http://certainhabits.com/2010/08/four-minute-men/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 14:21:03 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=845</guid>
		<description><![CDATA[I hadn’t heard the story of the “Four Minute Men,” a group of 75,000 volunteers during World War I. What did the Four Minute Men do? Projectionists took four minutes to change films, so he and the other volunteer speakers to those large captive audiences were simply known as the Four Minute Men. (Of course [...]]]></description>
			<content:encoded><![CDATA[<p>I hadn’t heard the story of the “Four Minute Men,” a group of 75,000 volunteers during World War I. What did the Four Minute Men do?</p>
<blockquote><span id="more-845"></span>

<p>Projectionists took four minutes to change films, so he and the other volunteer speakers to those large captive audiences were simply known as the Four Minute Men. (Of course the name also was meant to recall the Minute Men back during the American Revolution). They used just one or two slides. The entire program cost the government just $102,000.</p>
<p>Those volunteers were an important part of the Committee on Public Information, a federal propaganda agency run by a journalist named George Creel. During the war there were about 75,000 Four Minute Men, who gave an estimated 755,000 speeches to a total audience of 314 million people. The average audience was 416 people. On the average everyone in the US got to hear 3 speeches.</p></blockquote>
<p>The whole post is worth reading at <a href="http://joyfulpublicspeaking.blogspot.com/2010/08/power-of-brief-speeches-world-war-i-and.html">The Joy of Public Speaking</a>. </p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/h0WSw3P77l8" height="1" width="1"/>]]></content:encoded>
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		<title>Great Day</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/LZc_Yr2acf8/</link>
		<comments>http://certainhabits.com/2010/08/great-day/#comments</comments>
		<pubDate>Sun, 15 Aug 2010 19:04:59 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/2010/08/great-day/</guid>
		<description><![CDATA[Location:Whitehall,United States]]></description>
			<content:encoded><![CDATA[<br /><br /><center><a href='http://certainhabits.com/wp-content/uploads/2010/08/747C9CAB-D385-4D0F-8E60-9BBE9CE4329Biphone_photo.jpg'><img src='http://certainhabits.com/wp-content/uploads/2010/08/747C9CAB-D385-4D0F-8E60-9BBE9CE4329Biphone_photo.jpg' border='0' width='281' height='209' style='margin:5px'/></a></center><br /><br /><p class='blogpress_location'>Location:<a href='http://maps.google.com/maps?q=Whitehall,United%20States%4043.404404%2C-86.353857&#038;z=10'>Whitehall,United States</a></p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/LZc_Yr2acf8" height="1" width="1"/>]]></content:encoded>
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		<title>Four Great Questions</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/oNUY3Noxktc/</link>
		<comments>http://certainhabits.com/2010/08/four-great-questions/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 14:09:42 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=837</guid>
		<description><![CDATA[Kevin Hoffman has an article this month in A List Apart that contains a lot of common sense dos and don’ts for kick-off meetings. Many of his suggestions are simple, and reflect standards that we hold ourselves too. He provides four sample questions that are well worth remembering for a kick-off meeting: “What is the [...]]]></description>
			<content:encoded><![CDATA[<p>Kevin Hoffman has an article this month in <a href="http://www.alistapart.com/articles/kick-ass-kickoff-meetings/">A List Apart</a> that contains a lot of common sense dos and don’ts for kick-off meetings. Many of his suggestions are simple, and reflect standards that we hold ourselves too.</p>
<p>He provides four sample questions that are well worth remembering for a kick-off meeting:</p><span id="more-837"></span>


<blockquote><ul><li>“What is the one thing we must get right to make this website/application worth undertaking?”</li><li>“How does your organization define success? What is the role of the website/application in achieving that success?”</li><li>“What aspects of the internal culture or external environment could put this redesign/application at risk to fail?”</li><li>“(Follow up question) Assuming we mitigate that risk, what would exceed your wildest dreams?”</li></ul></blockquote>
<p>I think there’s a lot of promise in the facilitation games he suggests for design-oriented kick-off meetings. I can imagine those activities engaging a large group and at the same time giving them sympathy for the challenges that designers confront. It’s easy for a client to imagine himself as a brilliant creative mind until confronted with pencil and blank sheet of paper.</p>
<p>It looks like his site <a href="http://goodkickoffmeetings.com">GoodKickoffMeetings.com</a> is stocked with plenty more good ideas for facilitation games. I could invest a lot of time there.</p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/oNUY3Noxktc" height="1" width="1"/>]]></content:encoded>
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		<title>Achieving Simplicity</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/lOWoaa3-mvQ/</link>
		<comments>http://certainhabits.com/2010/08/achieving-simplicity/#comments</comments>
		<pubDate>Mon, 02 Aug 2010 20:27:30 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=834</guid>
		<description><![CDATA[There are two ways to achieve simplicity. One is to do without. The other is to simplify a complicated problem until you arrive at a spare, elegant solution. The first approach achieves the appearance of simplicity by shoving complexity into places where it is unmanaged or poorly managed. It’s a form of denial. That sounds [...]]]></description>
			<content:encoded><![CDATA[<p>There are two ways to achieve simplicity. One is to do without. The other is to simplify a complicated problem until you arrive at a spare, elegant solution.</p><p>
The first approach achieves the appearance of simplicity by shoving complexity into places where it is unmanaged or poorly managed. It’s a form of denial. That sounds bad, but simplicity by denial is often the most efficient solution. It achieves a good outcome without the cost involved in optimization.</p><span id="more-834"></span>

<p>
We tend to over complicate our lives. Even (or maybe especially) our businesses. Often the greatest cost of doing without is the pain of knowing you’re doing without. The demands of “More” is the siren’s song of our age of abundance.</p><p>There are times, however, when the first approach is more costly than it appears. Simplicity through one-size-fits-all denial shoves complexity into spaces where it is unmanaged or poorly managed. While it solves a subset of the problem, it often makes other aspects of the problem worse. Sometimes the costs of the “simple solution” dramatically exceed its benefits.</p><p>
When are reflexive efforts to simplicity through denial counterproductive? When the “needless complexities” actually turn out to be important parts of the problem. The trouble is, with our fondness for “more”, it’s hard to figure out whether a particular complicating detail is “needless” or “important.”</p><p>
The only way through that challenge is to pay careful attention to your edge cases. Ask “What does this have in common with core examples?” “Is this really an edge case, or evidence that we haven’t formulated the problem elegantly?”</p> <img src="http://feeds.feedburner.com/~r/CertainHabits/~4/lOWoaa3-mvQ" height="1" width="1"/>]]></content:encoded>
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		<title>There’s a Shock</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/DgidQoIEhOA/</link>
		<comments>http://certainhabits.com/2010/07/theres-a-shock/#comments</comments>
		<pubDate>Mon, 12 Jul 2010 18:22:12 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=831</guid>
		<description><![CDATA[“Microsoft’s main pitch [for their tablet OS] is that they’ll be IT department-friendly …”, according to Gizmodo today. How much longer they can continue to rely on the best sales force they never had to pay is open to question. One would think that IT departments would catch on that the priorities Microsoft has educated [...]]]></description>
			<content:encoded><![CDATA[<p>“Microsoft’s main pitch [for their tablet OS] is that they’ll be IT department-friendly …”, according to <a href="http://gizmodo.com/5584832/ballmer-expect-plenty-of-windows-7-tablets-by-years-end">Gizmodo today</a>.</p>
<p>How much longer they can continue to rely on the best sales force they never had to pay is open to question. One would think that IT departments would catch on that the priorities Microsoft has educated them to care about entail significant hidden costs. And if IT doesn’t get it on their own, one would think that their increasingly tech-savvy CEO’s would find someone who does.</p><span id="more-831"></span>


<p>Maybe, just maybe, <a href="http://www.nytimes.com/2010/07/01/technology/01phone.html">the company that can’t manage to knock off a two-year old Motorola mobile phone design</a> after reportedly spending hundreds of millions isn’t best equipped to understand what features are beneficial in a mobile tablet computer.</p>   
<p>But it’s good to see Microsoft confident again. It seems like just yesterday they were predicting 80% market share in a couple of years in mobile phones. I wonder <a href="http://www.dailytech.com/Microsoft+Has+to+Go+Back+to+Mobile+Phone+Drawing+Board/article18996.htm">how that turned out</a>?</p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/DgidQoIEhOA" height="1" width="1"/>]]></content:encoded>
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		<title>Bad Night at the Office</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/5BJLQz5IM6Y/</link>
		<comments>http://certainhabits.com/2010/07/bad-night-at-the-office/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 19:42:40 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=829</guid>
		<description><![CDATA[How a broker spent $520m in a drunken stupor and moved the global oil price. Ouch. Not only did this traders’ drunken black-out purchase lose $9.7m and lead to a $7.6m loss for the year for his firm, it also moved the global price of oil $1.50 overnight. Amazing. In other news, Steve Perkins was [...]]]></description>
			<content:encoded><![CDATA[<a href="http://www.telegraph.co.uk/finance/newsbysector/energy/oilandgas/7862246/How-a-broker-spent-520m-in-a-drunken-stupor-and-moved-the-global-oil-price.html">How a broker spent $520m in a drunken stupor and moved the global oil price.</a>
<p>Ouch. Not only did this traders’ drunken black-out purchase lose $9.7m and lead to a $7.6m loss for the year for his firm, it also moved the global price of oil $1.50 overnight.</p><span id="more-829"></span>


<p>Amazing. In other news, Steve Perkins was relieved of his job as a oil futures trader last year.</p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/5BJLQz5IM6Y" height="1" width="1"/>]]></content:encoded>
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		<title>Scary Headline of the Day</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/O7_AYQm8qmY/</link>
		<comments>http://certainhabits.com/2010/06/scary-headline-of-the-day/#comments</comments>
		<pubDate>Sun, 27 Jun 2010 15:35:48 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=827</guid>
		<description><![CDATA[“Amateurs Building Homemade Fusion Reactors“ Count me with the neighbors who are “concerned about nuclear reactions taking place near their homes.”]]></description>
			<content:encoded><![CDATA[<a href="http://www.psfk.com/2010/06/amateurs-building-homemade-nuclear-fusion-reactors.html">“Amateurs Building Homemade Fusion Reactors“</a>
<br />
<span id="more-827"></span>

<p>Count me with the neighbors who are “concerned about nuclear reactions taking place near their homes.”</p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/O7_AYQm8qmY" height="1" width="1"/>]]></content:encoded>
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		<title>Remarkable</title>
		<link>http://feedproxy.google.com/~r/CertainHabits/~3/GqvQgAZCHuY/</link>
		<comments>http://certainhabits.com/2010/06/remarkable/#comments</comments>
		<pubDate>Wed, 23 Jun 2010 20:11:57 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://certainhabits.com/?p=825</guid>
		<description><![CDATA[Longest match in tennis history, still ongoing as of this writing. Isner and Mahut are on serve, with Isner leading 59–58. That’s games, not points. Fifth set, not for the match. The match has now past nine hours. The fifth set is longer than any other match played at Wimbledon this year. They’re in danger [...]]]></description>
			<content:encoded><![CDATA[<p>Longest match in tennis history, still ongoing as of this writing. Isner and Mahut are on serve, with Isner leading 59–58. That’s games, not points. Fifth set, not for the match.</p>
<p>The match has now past nine hours. The fifth set is longer than any other match played at Wimbledon this year. They’re in danger of being stopped for darkness for the second day in a row.</p><span id="more-825"></span>


<p>Even more remarkable? The <a href=

http://www.wimbledon.org/en_GB/news/log/index.html

>Wimbledon Live Blog</a> reports: “There have been no toilet breaks in this match, not one.”</p><img src="http://feeds.feedburner.com/~r/CertainHabits/~4/GqvQgAZCHuY" height="1" width="1"/>]]></content:encoded>
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