LogicBay Blog

Improve Virtual Learning with LogicBay's Microsoft Teams Integration

kellie.auman@logicbay.com (Kellie Auman) — Thu, 17 Mar 2022 17:35:00 GMT

In recent years, videoconferencing has become a cornerstone of many businesses, particularly those with a distributed or at-home workforce. In many cases, video is by far the easiest way to arrange meetings among people in different locations, while getting some of the energy that comes from live interactions.

LogicBay Integrates With Breaze for Easy Training Content Creation

kellie.auman@logicbay.com (Kellie Auman) — Wed, 09 Feb 2022 18:30:00 GMT

LogicBay is a leader in simple-cloud based communication, collaboration, and training, with our free-to-use FUSE platform offering a superior way to bring your ecosystem together. However, a great tool can still be made better - and that's exactly what we've done.

Our FUSE and Performance Center systems have already natively offered options for video- and instructor-led training, but previously, creation of other types of training content required third party applications. Not any more!

We're very happy to announce that LogicBay has formed a partnership with Breaze to offer simple, flexible, on-demand training content creation integrated right into your FUSE or Performance Center dashboard.

What does this add to your LogicBay experience? Let's take a look...

Welcoming Breaze To The LogicBay Suite Of Partner Services

With more than 1.2 million active users, Breaze is one of the easiest and most popular solutions for creating robust training content across numerous types of media and content delivery services. Breaze is trusted by global leaders, including FedEx, WestJet, Cadillac Fairview, Worley Parsons, and numerous groups within the Canadian government.

With Breaze, anyone can create full courses and curriculum, quickly and easily, with no special training required. You can get started in minutes!

Breaze supports numerous media types, including:

Text
Audio
Images
Video
Interactive comments / notations
Animation
Power-points

In addition, it allows for robust testing and quizzing, to ensure that your training content is having the desired impact.

Content creation is handled through a rich set of templates, allowing even first-time users to quickly get to work. Once a piece of content is created, its just one click to publish your work, and have it instantly appear across all LogicBay platforms for users to access.

Since Breaze is integrated directly with LogicBay's solutions users still enjoy the robust data-collection and user tracking we already offer. You'llhavemacro-andmicro-leveloversightofallyourtrainingcontent. Individual users' courses and performance can be tracked, allowing you to fine-tune the content or tests for your needs.

Breaze will save time and money for LogicBay users, while making it easier than ever to create the training content, onboarding materials, and compliance documents your business needs.

LogicBay Leads The Way In Simple Cloud-Based Training

If you've been looking for the perfect all-in-one educational and communications platform which can bring your ecosystem closer together, while reducing onboarding and training costs, there's never been a better time to look into the services offered by LogicBay.

Four Technologies Changing How Businesses Train Their Ecosystem

kellie.auman@logicbay.com (Kellie Auman) — Wed, 02 Feb 2022 14:45:00 GMT

At the risk of a belaboring an obvious point, the COVID-19 outbreak and other economic disruptions of 2020/2021 have brought about major changes in almost every area of business - and this includes training and onboarding. More specifically, trends towards digitalization and remote learning solutions were accelerated, creating a training landscape which is almost unrecognizable compared to the situation just a few years ago.

By necessity, in-person seminars and training has been almost entirely eliminated. In its place, a wide range of new technologies have become widely embraced in a very short amount of time. Ultimately, this is a good thing because many of them can be even more effective than in-person training, while cutting costs as well.

These are the techniques and technologies which will be guiding training in the years to come.

Recruiting, Training & Supporting Service Technicians: What We Learned

kellie.auman@logicbay.com (Kellie Auman) — Fri, 21 Jan 2022 20:15:00 GMT

When we conducted our October technician training and retention webinar (still available to watch for free here) we wanted to also use it as a way of gaining some information about our audience and their own training needs. So, we included a short survey that all participants were invited to invited to take afterwards.

You can see the results for yourself, but we thought we'd take a moment to look at the responses and talk about a few things that stood out.

How Business Ecosystems Differ From Other Business Partnerships

kellie.auman@logicbay.com (Kellie Auman) — Thu, 13 Jan 2022 14:45:00 GMT

"Ecosystem" is a term that's often used to describe a wide variety of business arrangements, and like many business buzzwords, it means a lot of things to a lot of people. Some months back we came across a good post on LinkedIn expressing the author's own definition of the topic, and it's an excellent starting point. However, one area worth exploring further is exactly how business ecosystems differ from other business partnerships, and the impact this makes on strategic thinking. So, let's talk a bit about how ecosystem thinking can change how a business views its partners and its market.

Four Educational Tech Strategies Creating Opportunities for Training

kellie.auman@logicbay.com (Kellie Auman) — Fri, 07 Jan 2022 14:30:00 GMT

We recently came across an article discussing how schools and universities have been forced to digitize, while responding to the continued challenges associated with COVID-19. These challenges mirror challenges that have been facing businesses trying to improve and modernize their training systems for years.

Four Essentials When Digitizing Your Supply Chain

kellie.auman@logicbay.com (Kellie Auman) — Thu, 23 Dec 2021 14:45:00 GMT

More than a year after the start of the pandemic we're still seeing significant problems in manufacturing in shipping, with some industries - such as consumer electronics - predicting at least another year or two until things get back to normal.

This should be a wake-up call to any business with large-scale supply lines. This sort of disruption can't be allowed to happen again. Fortunately, new Industry 4.0 techniques, already being adopted before the outbreak, are making it easier to create supply lines which are more robust. By digitizing your supply lines and integrating Internet-of-Things oversight, you can create supply lines which are far more resilient - protecting your own business interests, while helping prevent another large-scale systemic disruption.

These are some of the most important elements to focus on

1. Connect everything to central cloud platforms

Step one is setting up a cloud platform that can centralize all your data, and then connecting all your subsidiaries to that platform. Then all the data will be in one place for easy analysis. For even better results, make the platform open and easy enough to implement that partner companies can also contribute data.

Ideally, you should be able to track every component in every product throughout its life cycle, from initial acquisition to final product. This will also have other long-term benefits. For example, if a particular faulty component is causing an excess of product complaints/returns, robust supply chain data tracking makes it far easier to identify the cause and prevent it from happening again.

2. Avoid data silos

Another critical element is ensuring that all relevant data is made available to everyone who needs it. This means keeping the data in a secured, yet open, format that anyone with proper permissions can access. This way, for example, individual sales outlets won't be surprised by high-level supply line problems.

The best option here is to utilize robust Enterprise Resource Planning (ERP), Storage Resource Management (SRP), and Customer Relationship Management (CRM) databases which are universally accessible.

3. Implement AI oversight

AI in industry is a developing business, but at the moment AI is already able to oversee manufacturing processes with an attention to detail beyond what human overseers can manage. An AI can theoretically oversee every valve and line in a conveyor belt - for example - and instantly notice if any of the values fall outside set tolerances. This leads to fewer disruptions, since small problems can be spotted and fixed before they become big problems.

AI can also be deployed in a predictive capacity, analyzing manufacturing and purchasing trends. This allows it to make highly granular recommendations for purchasing and stocking, avoiding over- or under-stocks, and generally improving efficiency across the operation.

4. Maintain good communications

Communication is a must throughout any sort of large-scale upgrade process, and afterward. You want a communications and training platform in place which can be accessed by every participant in your ecosystem. This helps keep a global supply chain 'on the same page' while making it easier to train\onboard users for the new system.

LogicBay specializes in solving these communications issues! We've helped some of the largest companies in the world streamline their global ecosystems, and improve internal communication and training throughout. Contact us to learn more.

How to Get Started With Video Training

kellie.auman@logicbay.com (Kellie Auman) — Fri, 17 Dec 2021 17:30:00 GMT

With the continuing shift towards global supply chains, worldwide offices, and work-from-home situations, many companies cannot continue training in the same way they used to. In-person live training is expensive, time-consuming, and simply impractical in too many situations.

UTI Focuses on Outreach to Recruit New Students

kellie.auman@logicbay.com (Kellie Auman) — Wed, 08 Dec 2021 21:00:00 GMT

One thing we valued about our recent webinar, Best Practices: Recruiting, Training and Supporting Service Technicians is that it included a wide variety of voices from the industry - including Kimberly Fanning, National Account Manager at the Universal Technical Institute (UTI). UTI is one of the top technical/mechanical training schools in the country, with numerous ties to some of the biggest equipment and hardware manufacturers in the world.

How CTE Turned Its Training Program Around

kellie.auman@logicbay.com (Kellie Auman) — Thu, 02 Dec 2021 20:30:00 GMT

It's not too late to watch our recent webinar on training and retaining service technicians! It's still available for free, and includes a full hour of real-world stories, techniques, and tips for improving training and service within your own operations.

During the webinar, we got some excellent input from Joe Thornton, the Employee Development Manager at Carolina Tractor & Equipment (CTE). CTE is an official Caterpillar partner, along with numerous other brands of industrial equipment, making training a top priority for them. They've been industry leaders for almost a century, and a focus on staying up-to-date on recruitment and training is a big part of that.

In particular, Joe shared some key tips for how they recently modernized their training programs, with help from LogicBay and our white-label FUSE training and communications platform. These are some of our favorite insights that he shared.

Tips For Modernizing Your Employee Training From CTE

1. Move away from paper

For CTE, one of their biggest changes was finally moving away from paper entirely. Embracing digital tactics allowed them to reduce costs, simplify training for technicians, and significantly increase the amount of data they could collect on their training programs. They were still able to convert many of their existing training documents into digital versions, reducing the costs of content creation, while still seeing the benefits of an all-digital process.

2. Give managers final say on training

One misapprehension some people have about e-learning systems is that it means everything is computer-controlled. While it's possible to fully automate your digital training systems, this isn't a requirement. CTE got best results by giving their managers final say on whether employees passed certain modules or tests. This prevented problems with 'dumb' systems making poor choices in edge cases, and added a level of human oversight to the process.

According to Joe, their managers even became much more enthusiastic and engaged with the training process, when they saw how easy it was to oversee FUSE-based training.

3. Offer plenty of training options

CTE offers six different tiers of training, ranging from entry-level training intended for recent graduates just entering the field, to expert-level material for top-tier technicians. These are also broken down into separate curriculum based on product, manufacturer, etc. By diversifying their training, they give their technicians plenty of opportunities to expand and diversify their skillset.

4. Track progress after curriculum completion

Another smart choice CTE made was to tie post-training tracking back to the training. Workers are monitored in their jobs after completing a course, and their performance is used to evaluate the long-term effectiveness of the training programs. This is a great way to take data-based feedback and use it to improve training, such as spotting deficiencies and adding material to address real-world issues which are discovered.

5. Crowd-sourcing video content

Finally, they've just begun a new program where field technicians and similar workers are being encouraged to create their own training videos, or even document jobs in progress. This is a fantastic idea, since it's another way to ensure the "classroom" learning matches real-world experiences as closely as possible. Of course, submitted videos are still reviewed by managers before being approved, to ensure training quality is maintained.

LogicBay specializes in situations like these, helping companies improve and modernize their internal training and communications systems. To learn more, don't forget to check out the full webinar, or contact us to discuss your specific needs.