<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/atom10full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:thr="http://purl.org/syndication/thread/1.0" xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0">
    <title>Christopher Herot's Weblog</title>
    
    <link rel="hub" href="http://hubbub.api.typepad.com/" />
    <link rel="alternate" type="text/html" href="http://herot.typepad.com/cherot/" />
    <id>tag:typepad.com,2003:weblog-46411</id>
    <updated>2009-11-09T10:27:16-05:00</updated>
    <subtitle>Some insights into communication and social media.</subtitle>
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <link rel="self" href="http://feeds.feedburner.com/cherot" type="application/atom+xml" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com" /><entry>
        <title>Evidence-based care: The Limits and the Promise</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/AyxRhVqsHlU/evidencebased-care-the-limits-and-the-promise.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/11/evidencebased-care-the-limits-and-the-promise.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef01287566db2f970c</id>
        <published>2009-11-09T10:27:16-05:00</published>
        <updated>2009-11-09T10:27:16-05:00</updated>
        <summary>“In God we trust; all others must bring data.” -W. Edwards Deming. In the discussion about how me might control health care costs while simultaneously improving outcomes on proposed solution is evidence-based care, i.e. using data on what works to...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p style="text-align: center;"><span style="font-size: 14px; "><strong>“In God we trust; all others must bring data.”</strong></span></p><p style="text-align: center;"><span class="Apple-tab-span" style="white-space:pre">			</span>              <em>-W. Edwards Deming.</em></p><p>In the discussion about how me might control health care costs while simultaneously improving outcomes on proposed solution is evidence-based care, i.e. using data on what works to suggest (or mandate) treatment options. The usual objection is that no two patients are alike, so there is no substitute for an expert's intuition. However, in an article in the New York Times Magazine, <a href="http://www.nytimes.com/2009/11/08/magazine/08Healthcare-t.html">Making Health Care Better</a>, <a href="http://topics.nytimes.com/top/reference/timestopics/people/l/david_leonhardt/index.html">David Leonhardt</a> provides some examples from places such as <a href="http://intermountainhealthcare.org/">Intermountain Healthcare</a> where providing doctors with suggested protocols resulted in dramatic improvements in outcomes, such as improving the survival rate for one condition from 10% to 40%. It turns out the providing a protocol can improve outcomes even when the protocol is wrong.</p><p>The explanation for this seeming paradox turns out to be that humans are very good a recognizing patterns, but only if they get rapid feedback. By computerizing medical records and analyzing the outcomes, the protocol and the actual treatments can be adjusted based on what works. Also, human intuition is notoriously bad at statistics, which is obvious to anyone who has been to Las Vegas. Following studies that analyzed outcomes, Intermountain reduced the number of newborns with respiratory problems by cutting back on the number of elective induced deliveries.</p><p>The article points out that the benefits of evidence-based care are not evenly distributed. While patients benefited, the hospital lost out on a number of highly profitable procedures. In the example cited, the doctor's ethics won out over the profit motive, but in cases where the outcomes might be the same, the hospital did not pass the savings on to the insurance company. But financial incentives are a discussion for another day.</p><p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/AyxRhVqsHlU" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/11/evidencebased-care-the-limits-and-the-promise.html</feedburner:origLink></entry>
    <entry>
        <title>Future Forward 2009</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/AFC0lcm_sno/future-f.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/11/future-f.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a65eefdf970b</id>
        <published>2009-11-06T21:09:15-05:00</published>
        <updated>2009-11-06T21:09:15-05:00</updated>
        <summary>The annual Future Forward conference took place yesterday and drew a good mixture of Boston area technology folks, from industry veterans to hopeful new entrepreneurs. It was organized by the same crew that produce the Nantucket Conference: Shayne Gilbert, Aslyssa...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Future Forward" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0120a65a533c970b-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="David Peters - MooBella 2" class="asset asset-image at-xid-6a00d8341c118753ef0120a65a533c970b " src="http://herot.typepad.com/.a/6a00d8341c118753ef0120a65a533c970b-320wi" style="margin: 0px 0px 5px 5px;" /></a></p><p>The annual <a href="http://www.futureforward.com/">Future Forward</a> conference took place yesterday and drew a good mixture of Boston area technology folks, from industry veterans to hopeful new entrepreneurs.</p>

<p>It was organized by the same crew that produce the Nantucket Conference: <a href="http://www.silverweave.com/about.html">Shayne Gilbert, Aslyssa Stern</a> and <a href="http://www.scottkirsner.com/">Scott Kirsner</a>, although all three were low-key and let the content speak for itself.</p>

<p>The morning opened with some brief remarks from Gus Weber of Microsoft, a sponsor of the event. Gus reassured those assembled that despite some highly visible <a href="http://www.masshightech.com/stories/2009/11/02/daily36-Microsoft-announces-800-layoffs-4-of-Mass-workers-affected.html">layoffs</a> Microsoft was committed to its presence in New England.</p>

<p>The first session was a "fireside chat" with <a href="http://twitter.com/kaufer">Steve Kaufer</a> of <a href="http://www.tripadvisor.com/">TripAdvisor</a>, Russ Wilcox of <a href="http://www.eink.com/">E Ink</a>, and Scott Kirsner. Both CEOs gave remarkably candid accounts of their companies' twisted path from inception to acquisition and what they learned along the way. TripAdvisor had a hard time convincing anyone of the possibility of user-generated content and then had to change business models when they figured out that multiplying a large number (page views) by a tiny one (CPM) would yield a tiny number. E Ink faced numerous technical hurdles to turning their research prototype into a commercial product and almost ran out of cash. In the end, both companies were acquired when they figured out they could be more successful as part of a larger entity.</p>

<p>The second section had <a href="http://edwardboches.com/">Ed Boches</a>, <a href="http://www.chrisbrogan.com/">Chris Brogan</a> and <a href="http://www.hubspot.com/company/management/brian-halligan/">Brian Halligan</a> discussing "New Marketing" which they agreed differs from old marketing largely in that it involves more listening. Some high points:</p>

<p /><ul>
<li>PR professionals need to teach their clients how to listen or as Chris Brogan says: "Grow bigger ears."</li>
<li>Ed Boches described how a marketing campaign that was all social networking and no advertising caused the Olympus E-P1 to sell out in one month. That prompted <a href="http://twitter.com/Leaddog99">John Landry</a> to ask what happens with this strategy "if the product sucks." The response of the panel was that social media will kill a bad product quickly, whether or not the vendor participated.</li>
<li>Social media is not just for marketing to consumers, because as Chris Brogan pointed out "companies have people too."</li>
</ul>
<p>Some other memorable moments of the day:</p>

<ul>
<li>A spirited discussion among angles, entrepreneurs, and venture capitalists on the relative merits of convertible notes vs. stock (you had to be there)</li>
<li><a href="http://twitter.com/pistachio">Laura Fitton</a>'s comparison of East Coast and West Coast investors, prompting some comments at lunch from East Coast investors that <em>they</em> weren't like that.</li>
<li><a href="http://www.bewitched.com/">Martin Wattenberg</a> of IBM's <a href="http://www.research.ibm.com/visual/">Visual Communication Lab</a> showed some fascinating examples of visualizing Google searches, baby names, and <a href="http://www.bewitched.com/fleshmap.html">human desire</a>.</li>
<li> Michael Simon of <a href="https://secure.logmein.com/US/home.aspx">LogMein</a> discussing the fine points of the freemium model.</li>
</ul>
<p>As usual, the day was capped by a collection of inventive new companies:</p><p><ul>
<li><a href="http://www.hangout.net/">Hangout Industries</a> - games "Get the girls and the boys will follow"</li>
<li><a href="http://www.myzeo.com/">Zeo</a> - personal sleep coach</li>
<li><a href="http://www.robonica.com/">Robinica</a> - robot games</li>
<li><a href="http://oneforty.com/">Oneforty</a> - App store for Twitter</li>
<li><a href="http://www.moobella.com/">MooBella</a> - Ice cream on demand</li>
</ul>
<p>MooBella provided samples of their ice cream, which would have made the day worthwhile even without the chance to catch up with old friends and hear about the trials and tribulations of our local high-tech scene.</p><p>Thank you Scott, Alyssa and Shayne!</p><p>More photos <a href="http://herot.typepad.com/photos/future_forward_2009/index.html">here</a>.<br /></p></p><p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/AFC0lcm_sno" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/11/future-f.html</feedburner:origLink></entry>
    <entry>
        <title>Franklin v. Apple at al</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/AB9f_pRlbPE/franklin-v-apple-at-al.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/10/franklin-v-apple-at-al.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a6934e5e970c</id>
        <published>2009-10-30T13:10:47-04:00</published>
        <updated>2009-10-30T13:10:47-04:00</updated>
        <summary>TechCrunch speculated today on what was behind the class action suit filed against Apple in the U.S. District Court for the Southern District of Alabama this week. As was predicted, the plaintiffs allege that Apple did not support MMS until...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="iPhone" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Apple" />
        <category scheme="http://sixapart.com/ns/types#tag" term="iPhone" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><span class="asset asset-generic at-xid-6a00d8341c118753ef0120a6933163970c"><a href="http://www.techcrunch.com/2009/10/30/apple-att-hit-with-another-iphone-mms-class-action/">TechCrunch</a> speculated today on what was behind the class action suit filed against Apple in the U.S. District Court for the Southern District of Alabama this week. As was predicted, the plaintiffs allege that Apple did not support MMS until long after the iPhone 3G was shipped, even though both Apple and AT&amp;T advertised that the phone included the feature.</span><p><span class="asset asset-generic at-xid-6a00d8341c118753ef0120a6933163970c" />They quote the Apple Web site:</p>

<p /><blockquote><p><em>Send MMS.</em></p>

<p><em>Take a photo or shoot some video, then send it via Messages. You can also send audio recordings from within Messages, information from Contacts, and directions from Maps.</em></p>

</blockquote>

<p>Once customers purchased the phone, they found out that they couldn't actually receive MMS messages on the phone but needed to go to a Web page. From the AT&amp;T site:</p><blockquote><p><em>Customers who are sent a MMS message and own a non-MMS capable device will receive a text message instead of an actual MMS message. The message will contain the website address of www.viewmymessage.com/1 or www.viewmymessage.com/2 as well as a user name and password. To view the MMS message, please access the website from a computer and enter the user name and password provided in the text message.</em></p>

</blockquote>

<p>It is strangely reminiscent of the <a href="http://www.verizonwireless.com/pdfs/v170settlement/VZW_Notice_9-2-05.pdf">class action suit</a> against Verizon for the lack of Bluetooth on the Motorola V710.</p>

<p>You can read the Apple <a href="http://herot.typepad.com/files/applecomplaint.pdf">complaint</a> here.</p><p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/AB9f_pRlbPE" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/10/franklin-v-apple-at-al.html</feedburner:origLink></entry>
    <entry>
        <title>Health Care Statistics</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/fEzCHVn6d04/health-care-statistics.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/10/health-care-statistics.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a6844f1c970c</id>
        <published>2009-10-28T17:10:41-04:00</published>
        <updated>2009-10-28T17:10:41-04:00</updated>
        <summary>In the current debate over health care reform, one assertion that is often made is that the USA spends twice as much on health care than other industrialized countries, for an outcome that is no better. Some recent statistics from...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Health Care" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Health Care" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0120a683d232970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="HealthExpenditure" class="asset asset-image at-xid-6a00d8341c118753ef0120a683d232970c " src="http://herot.typepad.com/.a/6a00d8341c118753ef0120a683d232970c-320wi" style="margin: 0px 0px 5px 5px;" /></a>In the current debate over health care reform, one assertion that is often made is that the USA spends twice as much on health care than other industrialized countries, for an outcome that is no better. Some recent <a href="http://www.oecd.org/document/30/0,3343,en_2649_34631_12968734_1_1_1_37407,00.html">statistics</a> from the OECD confirm that assertion but call into question some conventional wisdom, such as the theory that American health care is so expensive because having a third party payer encourages excessive consumption. In fact, Americans go to see the doctor less often than people in other countries (3.8 times a year vs. 6.8 for the OECD average) and when they go to the hospital the average stay is 5.5 days, versus an OECD average of 6.5. Americans smoke and eat less than the average, but 34% of the population is categorized as obese, vs. 15.1% for the OECD in general and 3.4% for Japan.  The net result is that life expectancy at birth is 78.1 in the US vs. 79.0 for the OECD and 82.6 for Japan.</p><p>Much of this is nicely summarized in a <a href="http://s.wsj.net/public/resources/documents/WSJ_Health-Care_Measures.pdf">chart</a> in this week's Wall Street Journal report on <a href="http://online.wsj.com/public/page/health-care-102709.html">Innovations in Health Care Delivery</a>.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/fEzCHVn6d04" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/10/health-care-statistics.html</feedburner:origLink></entry>
    <entry>
        <title>Enough of the Facebook Fan Pages</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/L0pxrFmZMR4/enough-of-the-facebook-fan-pages.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/10/enough-of-the-facebook-fan-pages.html" thr:count="1" thr:updated="2009-11-06T22:04:10-05:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a6289817970b</id>
        <published>2009-10-28T10:33:23-04:00</published>
        <updated>2009-10-28T10:33:23-04:00</updated>
        <summary />
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Facebook" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social Media" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Social Media" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0120a62897fc970b-pi" style="display: inline;"><img alt="Fan" border="0" class="asset asset-image at-xid-6a00d8341c118753ef0120a62897fc970b image-full" src="http://herot.typepad.com/.a/6a00d8341c118753ef0120a62897fc970b-800wi" title="Fan" /></a> <br /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/L0pxrFmZMR4" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/10/enough-of-the-facebook-fan-pages.html</feedburner:origLink></entry>
    <entry>
        <title>National Grid</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/qrZkxKadNgk/national-grid.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/10/national-grid.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a67ed7ff970c</id>
        <published>2009-10-28T00:17:14-04:00</published>
        <updated>2009-10-28T00:17:14-04:00</updated>
        <summary>The gas company sent someone yesterday to replace our gas meter, but as it turns out, the procedure apparently dislodge the hundred year old service pipe coming in from the street. We called them and within an hour a crew...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Boston" />
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0120a67ed069970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Bright 2" class="asset asset-image at-xid-6a00d8341c118753ef0120a67ed069970c " src="http://herot.typepad.com/.a/6a00d8341c118753ef0120a67ed069970c-320wi" style="margin: 0px 0px 5px 5px;" /></a>The gas company sent someone yesterday to replace our gas meter, but as it turns out, the procedure apparently dislodge the hundred year old service pipe coming in from the street.</p><p>We called them and within an hour a crew was outside our house until 6:00 am the next day. Fortunately they managed to snake a new plastic pipe inside the old steel one, so they didn't need to dig up the lawn but they did have to make (and patch) a hole in the street.</p><p>Photo album <a href="http://herot.typepad.com/photos/natkional_grid/scene.html">here</a>.</p><p>Hi res version <a href="http://gallery.herot.com/~cherot/v/NationalGrid/">here</a>.</p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/qrZkxKadNgk" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/10/national-grid.html</feedburner:origLink></entry>
    <entry>
        <title>Is there a legal standard for quality in video medical interpretation?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/izkALgL9jzk/is-there-a-legal-standard-for-quality-in-video-medical-interpretation.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/10/is-there-a-legal-standard-for-quality-in-video-medical-interpretation.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a5ce2ca4970b</id>
        <published>2009-10-08T12:57:55-04:00</published>
        <updated>2009-10-08T12:57:55-04:00</updated>
        <summary>Since the passage Title VI of the Civil Rights Act of 1964 health care providers have moved to accommodate individuals with disabilities, sometimes voluntarily and sometimes after prodding by the government and the courts. In the case of people with...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="videoconferencing" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="video medical interpretation" />
        <category scheme="http://sixapart.com/ns/types#tag" term="videoconferencing" />
        <category scheme="http://sixapart.com/ns/types#tag" term="VMI" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p>Since the passage <a href="http://www.usdoj.gov/crt/cor/coord/titlevistat.php">Title VI of the Civil Rights Act of 1964</a> health care providers have moved to accommodate individuals with disabilities, sometimes voluntarily and sometimes after prodding by the government and the courts. In the case of people with hearing disabilities or limited English proficiency this accommodation usually involves the provision of an interpreter, whether in person, on the phone, or by videoconference. In Gillespie v. Dimensions Health Corp (<a href="http://www.mdd.uscourts.gov/Opinions/Opinions/05_73_Gillespie_Dismissal_Memo.pdf">8:05-cv-00073-DKC</a>) the <a href="http://www.mdd.uscourts.gov/">U.S. District Court for the District of Maryland</a> was asked not only to compel Dimensions' <a href="http://www.dimensionshealth.org/website/c/lrh/">Laurel Regional Hospital</a> to provide interpreter services but to rule on whether video-based interpretation satisfied the requirements of the law.</p>

<p>The case arose out the experiences of Elizabeth Gillespie and five other patients when they sought medical care in 2003 at the Laurel, Maryland hospital. According to their <a href="http://herot.typepad.com/Gillespie/1%20-%20Complaint.pdf">complaint</a>, the hospital refused to provide them an in-person interpreter and provided only limited use of a video-based interpreting service. Among their specific allegations:</p>

<p /><ul>
<li>The one video device was in a room that was occupied by another patient, resulting in a wait of several hours to communicate.</li>
<li>the staff was not properly trained and took 20-30 minutes to set up and operate the device.</li>
<li>the quality of the video was so poor that the patient could not understand the sign language</li>
<li>the placement of the screen was such that it could not be seen clearly by a patient whose condition precluded them sitting up.</li>
</ul>
<p>The resulting lack of communication was not only distressing, but arguably had an adverse effect on clinical outcomes,such as when a patient who had a spinal tap did not receive instructions to remain immobile.</p><p>During the pretrial maneuvering, the U.S. Department of Justice <a href="http://herot.typepad.com/Gillespie/79%20-%20US%20Complaint.pdf">joined</a> the case as a plaintiff-intervenor and a settlement was reached. In addition to the usual confidential financial terms, the hospital agreed to a <a href="http://herot.typepad.com/Gillespie/81%20-%20Consent%20Decree.pdf">consent decree</a> which spelled out in some detail the hospital's obligations to provide interpreting services. While the case is not binding in other jurisdictions, it is significant in that it sets down what the government considers an acceptable policy with regard to video interpretation. The section on video reads as follows:</p><p><br /></p><p><span style="font-family: serif, 'Times New Roman'; font-size: medium; line-height: 17px; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><p>C.     <span style="text-decoration: underline;">Video Interpreting Services.</span></p><blockquote><p>1.     Video interpreting services can provide immediate, effective access to interpreting services seven days per week, twenty-four hours a day in a variety of situations including emergencies and unplanned incidents. The Hospital will maintain a contract with a VIS provider with the capability of providing VIS and technical assistance 24 hours a day, seven days a week, 365 days a year, with interpreters promptly available on this basis who are qualified to interpret in medical situations, and who are familiar with medical terminology.</p><p>2.     The Hospital’s VIS shall meet the following performance standards:</p><blockquote><p>a.     high quality, clear, delay-free full-motion video and audio over a dedicated high-speed Internet connection;</p><p>b.     a clear, sufficiently large, and sharply delineated picture of the interpreter’s and the Patient/Companion’s heads, arms, hands, and fingers, regardless of the body position of the Patient/Companion;</p><p>c.     clear and easily understood transmission of voices; and</p><p>d.     non-technicians will be trained to accomplish efficient set-up and operation.</p></blockquote><p>3.     The Hospital shall ensure that appropriate Hospital Personnel shall be trained, available, and able to operate and connect the VIS system quickly and efficiently at the Hospital at all times. Training shall include attention to the limitations of VIS technology, such as with respect to (i) Patients who have limited ability to move their heads, hands, or arms; vision problems; cognitive or consciousness issues; or pain issues; (ii) Patients who may be moved to areas of the Hospital that do not have a designated high speed Internet line; and (iii) Patients who will be treated in rooms where space considerations mitigate against using the service. In circumstances where the limitations of VIS technology mitigate against its use, Hospital Personnel shall conduct another Communication Assessment as required by Section IV (B), in order to reassess the need for an alternative auxiliary aid or interpretive service to ensure effective communication.</p><p /><p /><p /></blockquote></span></p><p> </p><p><br /></p>
<p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/izkALgL9jzk" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/10/is-there-a-legal-standard-for-quality-in-video-medical-interpretation.html</feedburner:origLink></entry>
    <entry>
        <title>Power Outage</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/zsZKKvq4poQ/power-outage.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/10/power-outage.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a622c365970c</id>
        <published>2009-10-07T21:59:51-04:00</published>
        <updated>2009-10-07T21:59:51-04:00</updated>
        <summary>t Users of herot.com experienced a brief power outage today, occasioned by a brief rain shower punctuated by a loud pop as a tree branch fell on a power line. NSTAR was on the scene in half an hour, and...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0120a622bf94970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;">t<img alt="IMG_2789" class="asset asset-image at-xid-6a00d8341c118753ef0120a622bf94970c " src="http://herot.typepad.com/.a/6a00d8341c118753ef0120a622bf94970c-320wi" style="margin: 0px 0px 5px 5px;" /></a>Users of <a href="http://www.herot.com">herot.com</a> experienced a brief power outage today, occasioned by a brief rain shower punctuated by a loud pop as a tree branch fell on a power line.</p><p>NSTAR was on the scene in half an hour, and replaced a stretch of broken high voltage wire. I'm always impressed by how such a thin wire can supply power to an entire neighborhood. I=P/E which means for large values of E (voltage a.k.a. Electromotive Force) the amperage, I, is rather small and thus the wires don't need to be so large.</p><p>More photos <a href="http://herot.typepad.com/photos/power_outage/">here</a>.</p><p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/zsZKKvq4poQ" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/10/power-outage.html</feedburner:origLink></entry>
    <entry>
        <title>Elvis Sightings</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/pT3v5uf984U/elvis-sightings.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/09/elvis-sightings.html" thr:count="2" thr:updated="2009-10-06T07:47:56-04:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a5ab24d8970b</id>
        <published>2009-09-29T21:46:05-04:00</published>
        <updated>2009-09-29T21:46:05-04:00</updated>
        <summary>In doing some research on Copyright Law, I came across this little gem from the U.S. Copyright Office: How do I protect my sighting of Elvis? Copyright law does not protect sightings. However, copyright law will protect your photo (or...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        
        <category scheme="http://sixapart.com/ns/types#tag" term="copyright" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Elvis" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p>In doing some research on Copyright Law, I came across this little gem from the <a href="http://www.copyright.gov/help/faq/faq-protect.html#website">U.S. Copyright Office</a>: </p><blockquote><p><strong>How do I protect my sighting of Elvis?</strong></p><p>Copyright law does not protect sightings. However, copyright law will protect your photo (or other depiction) of your sighting of Elvis. File your claim to copyright online by means of the <a href="http://www.copyright.gov/eco/">electronic Copyright Office</a> (eCO). Pay the fee online and attach a copy of your photo. Or, go to the Copyright Office website, fill in Form CO, print it, and mail it together with your photo and fee. For more information on registration a copyright, see SL-35. No one can lawfully use your photo of your sighting, although someone else may file his own photo of his sighting. Copyright law protects the original photograph, not the subject of the photograph.</p></blockquote>

<p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/pT3v5uf984U" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/09/elvis-sightings.html</feedburner:origLink></entry>
    <entry>
        <title>Visitors to Boston Beware</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/zJqJTHeZdAQ/visitors-to-boston-beware.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/09/visitors-to-boston-beware.html" thr:count="2" thr:updated="2009-09-18T08:33:20-04:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a5a351a8970c</id>
        <published>2009-09-05T18:31:02-04:00</published>
        <updated>2009-09-05T18:32:50-04:00</updated>
        <summary>Did you know you can get a ticket for parking even if you are sitting at the wheel with the engine on? From the Merriam-Webster Dictionary: Park. to place or leave (a vehicle) in a certain place for a period...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Boston" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Boston" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Parking" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0120a5a3511a970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="Humpty Dumpty" class="at-xid-6a00d8341c118753ef0120a5a3511a970c " src="http://herot.typepad.com/.a/6a00d8341c118753ef0120a5a3511a970c-320wi" style="margin: 0px 0px 5px 5px;" /></a> Did you know you can get a ticket for parking even if you are sitting at the wheel with the engine on?</p><p /><p>From the <a href="http://www.merriam-webster.com/" style="color: blue !important; text-decoration: underline !important; cursor: text !important; ">Merriam-Webster Dictionary</a>:</p><p><strong><span style="font-family: 'Times New Roman';">Park.</span></strong><span style="font-family: 'Times New Roman';"> to place or leave (a vehicle) in a certain place for a period of time.</span></p><p><span style="font-family: 'Times New Roman';"><br /></span></p><p /><p /><p>From the <a href="http://www.cityofboston.gov/transportation/pdfs/rules.pdf">Boston Traffic Rules &amp; Regulations</a>:</p><p><strong><span style="font-family: 'Times New Roman';">Parking.</span></strong><span style="font-family: 'Times New Roman';"> The stopping or standing of a vehicle, whether occupied or not.</span></p><p><span style="font-family: 'Times New Roman';"><span style="font-family: 'Trebuchet MS'; "><strong><span style="font-family: 'Times New Roman';">Stand or Standing.</span></strong></span><span style="font-family: 'Times New Roman';"> The halting of a vehicle, whether occupied or not, other than for the purpose of, and while actually engaged in, receiving or discharging passengers. </span></span></p><p><strong><span style="font-family: 'Times New Roman';">Stop or Stopping.</span></strong><span style="font-family: 'Times New Roman';"> The halting, even momentarily of a vehicle, whether occupied or not, except when necessary to avoid conflict with other traffic.</span></p><p><span style="font-family: 'Times New Roman';"><br /></span></p><p /><p>From <a href="http://books.google.com/books?id=i2MCAAAAYAAJ&amp;dq=Through%20the%20Looking-Glass%2C%20and%20What%20Alice%20Found%20There&amp;pg=PA113#v=onepage&amp;q=&amp;f=false">Through the Looking-Glass, and What Alice Found There</a>:</p><p><span style="font-family: 'Times New Roman'; ">When I use a word,' Humpty Dumpty said in rather a scornful tone, 'it means just what I choose it to mean — neither more nor less."</span></p><p><span style="font-family: 'Times New Roman';"><br /></span></p><p><span style="font-family: 'Times New Roman';"><br /></span></p><p><span style="font-family: 'Times New Roman';"><br /></span></p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/zJqJTHeZdAQ" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/09/visitors-to-boston-beware.html</feedburner:origLink></entry>
    <entry>
        <title>High Fiber Breakfast</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/k6MTE1ufl0E/high-fiber-breakfast.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/09/high-fiber-breakfast.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a5a3150b970c</id>
        <published>2009-09-05T16:01:46-04:00</published>
        <updated>2009-09-05T16:01:46-04:00</updated>
        <summary>I had breakfast yesterday with Benoît Felten, a.k.a.@fiberguy. Benoît follows fiber-to-the home for Yankee Group and knows more about the subject than anyone I've met, including people implementing the services he writes about. I asked him the question that's on...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Broadband" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Fiber" />
        <category scheme="http://sixapart.com/ns/types#tag" term="FTTH" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p>I had breakfast yesterday with <a href="http://www.fiberevolution.com">Benoît Felten</a>, a.k.a.<a href="http://twitter.com/fiberguy">@fiberguy</a>. Benoît follows fiber-to-the home for <a href="http://www.yankeegroup.com/">Yankee Group</a> and knows more about the subject than anyone I've met, including people implementing the services he writes about.</p><p>I asked him the question that's on the every geek's mind: do the Koreans (Japanese, australians, etc.) really have much faster Internet access than we do in the USA? The short answer is yes, but Benoît started with an anecdote about a group of French Telecom executives who visited Korea to find out the same thing.  Before the French could ask the Koreans how they managed to provide fast access for a low price, the Koreans surprised the French by asking them how they managed to sell so many high-margin services on top of their network. The Koreans did, indeed, offer their residential subscribers a level of bandwidth that is the envy of the world, but they weren't happy about the commodity price they were getting for it. The Korean government prohibited the network operators from offering services (the "structural separation that has often been proposed in the US) with the result that they had to compete on bandwidth and price. The consumers won, but the network operators envied the ability of the French to sell more profitable services.</p><p>Of course it is perfectly possible to make money selling commodities (just ask <a href="http://www.adm.com/">Archer Daniels Midland</a> or any oil company) but after a century of subsidies and government-enforced monopolies, the incumbent telephone companies have a mindset and cost structure that pushes them in the opposite direction, e.g. charging $0.20 to send a 140 character SMS, a profitable $178 per megabit. It doesn't need to be this way.  There are companies such as <a href="http://www.free.fr/">Free</a> in France that have very lean organizations and can make money on low-priced services.</p><p>Another problem is a mismatch of time horizons in building out a network.  While telcos have traditionally planned on 50 year amortizations of their outside plant, they continue to put in copper instead of fiber, which will become obsolete very quickly as consumers come to expect higher bandwidth.  Even fiber deployments such as Verizon FIOS suffer from such short-term planning.  The reason Verizon can't offer gigabit connectivity such as is common in Asia is that the fiber from each home does not run all the way back to the central office but is connected to concentrators that feed around 30 homes and are, in turn, fed by 2.5 gigabit connections.</p><p>In the end it comes down to which of <a href="http://www.fiberevolution.com/2009/08/lifetime-value-of-fiber.html">three visions</a> a network operator subscribes to:</p>

<p><ol>
<li>kill net neutrality and go back to a walled garden of high-priced services</li>
<li>resign themselves to being in a low-margin, commodity business</li>
<li>become an aggregator of services from third parties</li>
</ol>
</p>

<p>Given their core competency in lobbying, the incumbent operators are not likely to give up easily on option #1, especially when they have mountains of debt and large, unionized workforces, but if they put all their eggs in that basket they are likely to end up at path #2.  Benoît argues strongly for the third option, which would give consumers the confidence to purchase through a trusted party. We'll have to wait and see if the telcos and cable companies have the vision and skill to take that path. </p><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/k6MTE1ufl0E" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/09/high-fiber-breakfast.html</feedburner:origLink></entry>
    <entry>
        <title>Farewell Facebook?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/-yDfEFbMsOc/farewell-facebook.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/09/farewell-facebook.html" thr:count="1" thr:updated="2009-09-02T12:40:13-04:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a540cd2c970b</id>
        <published>2009-09-02T11:45:31-04:00</published>
        <updated>2009-09-02T11:45:31-04:00</updated>
        <summary>Arriving as predictably as fire season in LA, articles predicting the demise of the latest Internet phenomenon show up as soon as the product or service in question approaches mass adoption. The latest in this series was an article by...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Social Media" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Facebook" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Social Networking" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><img height="235" src="http://graphics8.nytimes.com/images/2009/08/30/magazine/30medium-600.jpg" style="margin: 0px 0px 5px 5px; float:right" width="400" />Arriving as predictably as <a href="http://www.fire.lacounty.gov/SafetyPreparedness/ReadySetGo/home.asp">fire season</a> in LA, articles predicting the demise of the latest Internet phenomenon show up as soon as the product or service in question approaches mass adoption. The latest in this series was an article by  <a href="http://twitter.com/page88">Virginia Heffernan</a> in last Sunday's New York Times Magazine entitled <a href="http://www.nytimes.com/2009/08/30/magazine/30FOB-medium-t.html">Facebook Exodus</a>. Somewhat reminiscent of Yogi Berra's remark that "No one goes there any more; it's too crowded," Heffernan notes that people she knows are leaving Facebook, even as its overall numbers increase.</p><p>Is this just normal churn, or is Facebook doomed? While, as John maynard Keynes said "In the long run we are all dead," social networking services such as Facebook go through a predictable cycle. At the beginning, the early adopters sign up and get their friends to do so (the infamous "viral" spread), and the fun is seeing how many of your friends have joined and linked to you. By the time the wave has reached the general population, the earliest users have already "friended" everyone they know and are getting bored.  Who remembers Friendster or Orkut? The better sites give people something to do once they've signed up their friends, and Facebook has proven useful to many people as a way to share photos and events in their lives. Facebook may not be new and cool, but new and cool drives the early adopters - practical utility is what keeps them.</p><p>However, according to a recent <a href="http://www.forrester.com/Research/Document/Excerpt/0,7211,54959,00.html">report</a> from Forrester, we are all early adopters now: 63% of Americans have broadband Internet and 75% have cellphones and PCs. Whether Facebook survives or not, there is no going back to an era when we wrote letters with quill pens and had them delivered by hand.</p><p /><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/-yDfEFbMsOc" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/09/farewell-facebook.html</feedburner:origLink></entry>
    <entry>
        <title>The Apple Paradox</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/I0lvP8ezmHM/the-apple-paradox.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/08/the-apple-paradox.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a519bf0a970b</id>
        <published>2009-08-24T22:00:31-04:00</published>
        <updated>2009-08-24T22:03:08-04:00</updated>
        <summary>The current imbroglio over Apple's rejection of Google Voice for the iPhone and the subsequent FCC inquiry brings to light the Apple Paradox: How is it that the company that ran the famous 1984 commercial during the Super Bowl is...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Apple" />
        <category scheme="http://sixapart.com/ns/types#tag" term="FCC" />
        <category scheme="http://sixapart.com/ns/types#tag" term="iPhone" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p>The current <a href="http://www.techcrunch.com/2009/08/21/the-simple-truth-whats-really-going-on-with-apple-google-att-and-the-fcc/">imbroglio</a> over Apple's rejection of Google Voice for the iPhone and the subsequent FCC inquiry brings to light the Apple Paradox: How is it that the company that ran the famous <a href="http://www.youtube.com/watch?v=OYecfV3ubP8">1984 commercial</a> during the Super Bowl is now the Big Brother at the Ap Store?</p><div><div>When the FCC <a href="http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-1736A1.pdf">asked Appl</a>e why it rejected the Google Voice application for the iPhone.  Apple's <a href="http://wireless.fcc.gov/releases/8212009_Apple_Response.pdf">response</a> was that (a) it hadn't rejected Google Voice, and (b) it "continued to study it"due to concerns that giving over so much functionality to Google might prevent Apple from providing "the best possible user experience."  Of course that begs the question of why Apple couldn't just have a checkbox on the Ap Store that let the user choose to <a href="http://en.wikipedia.org/wiki/Think_Different">Think Different</a> instead of always hewing to Steve's Complete Vision of how one should use a computer.</div><br /><div>It reminds me of <a href="http://www.newyorker.com/archive/2005/02/14/050214sh_shouts">this account</a> in the New Yorker of eating at <a href="http://www.masanyc.com/">Masa</a> which is probably the most expensive sushi restaurant in the USA, arguably the best, but certainly a singular experience:</div><br /><br /><div><span style="font-family: 'Times New Roman'; "><div id="articleheads" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 10px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; clear: both; position: relative; min-height: 83px; height: 85px; display: block; "><h1 id="articlehed" style="margin-top: 7px; margin-right: 0px; margin-bottom: 7px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; line-height: 1em; text-transform: uppercase; font-weight: bold; font-size: 28px; "><span style="margin-top: 7px; margin-right: 0px; margin-bottom: 7px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; line-height: 1em; text-transform: uppercase; font-weight: bold; font-size: 19px; font-family: 'Times New Roman'; ">YOUR TABLE IS READY</span></h1><h4 id="articleauthor" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; width: 345px; "><span class="c cs" style="line-height: 1.4em; display: block; padding-bottom: 8px; text-transform: none; font: normal normal normal 12px/normal 'Times New Roman', Times, serif; margin-bottom: 4px; font-size: 15px; font-weight: normal; "><span>by </span><a href="http://www.newyorker.com/magazine/bios/john_kenney/search?contributorName=john%20kenney" onclick="s_objectID=&quot;http://www.newyorker.com/magazine/bios/john_kenney/search?contributorName=john%20kenney_1&quot;;return this.s_oc?this.s_oc(e):true" style="color: #000000; text-decoration: none; ">John Kenney</a></span><span class="dd dds" style="line-height: 1em; display: block; padding-bottom: 0px; text-transform: uppercase; font: normal normal normal 10px/normal Arial; color: #9f9f9f; position: relative; bottom: 0px; left: 0px; ">FEBRUARY 14, 2005</span></h4><div class="utils" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; font: normal normal normal 10px/normal Arial; text-transform: uppercase; position: absolute; bottom: 0px; right: 0px; white-space: nowrap; "><div style="text-align: right;"><br /></div><div style="text-align: right;"><br /></div></div></div><div id="articlebody" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 15px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; "><div id="articletext" style="margin-top: 5px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; "><span class="pullout" style="display: block; padding-top: 0px; padding-right: 35px; padding-bottom: 0px; padding-left: 35px; font-size: 14px; line-height: 1.3em; text-indent: 0px; width: 400px; "><span class="break one"><br /></span><span class="line" style="display: block; text-indent: 0px; ">You do not seize control at Masa. You surrender it. You pay to be putty. And you pay dearly. . . . Lunch or dinner for two can easily exceed $1,000.<span class="break"> <br /></span></span><span class="line" style="display: block; text-indent: 0px; ">—<em>From the Times’ <a href="http://events.nytimes.com/2004/12/29/dining/reviews/29REST.html">review</a> of Masa, a sushi restaurant that was given four stars</em>. <span class="break"><br /></span></span><span class="break three"><br /></span></span><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; font-size: 14px; line-height: 1.3em; text-indent: 0px; ">Am I very rich? Since you ask, I will tell you. Yes, I am. I happen to be one of the more successful freelance poets in New York. The point being, I eat where I like. And I like sushi. As does my wife, Babette.</p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; font-size: 14px; line-height: 1.3em; text-indent: 0px; ">Unfortunately, we were running late. This worried me. I had been trying to get a reservation at Masa since 1987, seventeen years before it opened, as I knew that one of the prerequisites of dining there was a knowledge of the future. I also knew of the restaurant’s strict “on-time” policy. Babette and I arrived exactly one minute and twenty-four seconds late. We know this because of the Swiss Atomic clock that diners see upon arrival at Masa.</p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-decoration: none; font-size: 14px; line-height: 1.3em; text-indent: 0px; " /><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">The maître d’ did not look happy. And so we were asked, in Japanese, to remove our clothes, in separate dressing cabins, and don simple white robes with Japanese writing on the back that, we soon found out, translated as “We were late. We didn’t respect the time of others.” Babette’s feet were bound. I was forced to wear shoes that were two sizes too small. The point being, tardiness is not accepted at Masa. (Nor, frankly, should it be.)</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">The headwaiter then greeted us by slapping me in the face and telling Babette that she looked heavy, also in Japanese. (No English is spoken in the restaurant. Translators are available for hire for three hundred and twenty-five dollars per hour. We opted for one.)</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">And so it was that Babette, Aki, and I were led to our table, one of only seven in the restaurant, two of which are always reserved—one for former Canadian Prime Minister Pierre Trudeau, who died five years ago, and the other for the actress and singer Claudine Longet, who accidentally shot and killed her boyfriend, the skier Spider Sabich, in 1976.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">There are no windows in Masa. The light is soft, and, except for the tinkling of a miniature waterfall and the piped-in sound of an airplane losing altitude at a rapid rate, the place is silent. We sat on hemp pillows, as chairs cost extra and we were not offered any, owing to our tardiness.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">Thirty-five minutes later, we met our wait staff: nine people, including two Buddhist monks, whose job it is to supervise your meal, realign your chakras, and, if you wish, teach you to play the oboe. Introductions and small talk—as translated by Aki (which, we later learned, means “Autumn”)—lasted twenty minutes. I was then slapped again, though I’m not sure why.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">Before any food can be ordered at Masa, one is required to choose from an extensive water menu (there is no tap water at the restaurant). With Aki’s help, we selected an exceptional bottle of high-sodium Polish sparkling water known for its subtle magnesium aftertaste (a taste I admit to missing completely). Henna tattoos were then applied to the bases of our spines. Mine depicted a donkey, Babette’s a dwarf with unusually large genitals.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">Then it was time to order—or to be told what we were having, as there is no menu. Babette and I had been looking forward to trying an inside-out California roll and perhaps some yellowtail. Not so this night. I was brought the white-rice appetizer and Babette was brought nothing. Aki said this was not uncommon, and then told us a story about his brother, Akihiko (“Bright Boy”), who has, from the sound of it, a rather successful motor-home business outside Kyoto.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">I noticed another guest a few tables away being forced to do pushups while the wait staff critiqued his wife’s outfit. Aki saw me looking at them and translated the words on the back of their robes: “We were twenty minutes late. We are bad.”</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">It was then that our entrées arrived and we realized why this restaurant is so special. Before us were bay scallops, yellow clams, red clams, and exotic needlefish, all lightly dusted with crushed purple shiso leaves. Unfortunately, none of these dishes was for us. They were for the wait staff, who enjoyed them with great gusto while standing beside our table. They nodded and smiled, telling us, through Aki, how good it all tasted. Aki told us that this was very common at fine Japanese restaurants and urged us to be on time in the future, even though he said we would never be allowed on the premises again. He then gave us a brochure for a motor home. Babette and I were strongly advised to order more water.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">For dessert, I ordered nothing, as I was offered nothing. Babette was given a whole fatty red tuna wrapped in seaweed, served atop a bowl of crushed ice and garnished with a sign reading, “Happy Anniversary, Barbara” (sic).</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; "><span style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; font-size: 14px; font-family: 'Times New Roman'; ">Our bill came to eight hundred and thirty-nine dollars. Aki said we were lucky to get out for so little and then begged us to take him with us when we left. We caught a cab and got three seats at the bar at Union Square Café.</span></p><p class="descender" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 10px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; text-indent: 0px; " /><p /></div></div></span></div></div><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/I0lvP8ezmHM" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/08/the-apple-paradox.html</feedburner:origLink></entry>
    <entry>
        <title>Are Facial Expressions Global?</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/Yjt7CMfCVwk/are-facial-expressions-global.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/08/are-facial-expressions-global.html" thr:count="1" thr:updated="2009-08-17T20:12:20-04:00" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef0120a556430c970c</id>
        <published>2009-08-17T18:24:27-04:00</published>
        <updated>2009-08-17T18:24:27-04:00</updated>
        <summary>Rachael Jack and a team from Glasgow University recently published a paper, Cultural Confusions Show that Facial Expressions Are Not Universal which describes how East Asians and Westerners read facial expressions differently. While the expressions themselves may be the same...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="videoconferencing" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="facial expressions" />
        <category scheme="http://sixapart.com/ns/types#tag" term="videoconferencing" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://www.psy.gla.ac.uk/staff/index.php?id=RJ002">Rachael Jack</a> and a team from Glasgow University recently published a paper, <a href="http://www.sciencedirect.com/science?_ob=ArticleURL&amp;_udi=B6VRT-4X0FH86-5&amp;_user=10&amp;_rdoc=1&amp;_fmt=&amp;_orig=search&amp;_sort=d&amp;_docanchor=&amp;view=c&amp;_acct=C000050221&amp;_version=1&amp;_urlVersion=0&amp;_userid=10&amp;md5=1a37dec295ef7ee2cd709c93a12d5852">Cultural Confusions Show that Facial Expressions Are Not Universal</a> which describes how East Asians and Westerners read facial expressions differently.  While the expressions themselves may be the same across cultures, people in East Asia tend to focus on the eyes while Western subjects look at the entire face, including the mouth. This can cause confusion between disgust and anger or fear and surprise.</p><div>An interesting observation is that emoticons are different in the two cultures.  For example the Western version of "happy" is :-) while the Eastern version in (^_^).</div><br /><div>Once I've gotten a chance to read the entire paper and explore its implications for videoconferencing, I'll post something over at the <a href="http://vsee.com/blog">VSee Blog</a>.</div><br /><div>In the meantime, <a href="http://news.bbc.co.uk/2/hi/science/nature/8199951.stm">BBC News</a> has a summary and <a href="http://tech.slashdot.org/article.pl?sid=09/08/14/1336203">Slashdot</a> has picked it up, where one of the commenters observered that this may finally explain the large eyes in Japanese Anime.</div><br /><div><br /><br /><div><br /><br /></div></div><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/Yjt7CMfCVwk" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/08/are-facial-expressions-global.html</feedburner:origLink></entry>
    <entry>
        <title>TEDxBoston</title>
        <link rel="alternate" type="text/html" href="http://feedproxy.google.com/~r/cherot/~3/_O9-B5icv04/tedxboston.html" />
        <link rel="replies" type="text/html" href="http://herot.typepad.com/cherot/2009/07/tedxboston.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341c118753ef01157249e546970b</id>
        <published>2009-07-30T10:53:55-04:00</published>
        <updated>2009-07-30T11:03:32-04:00</updated>
        <summary>One of the more remarkable aspects of the TED is its transformation from an obscure conference to a global exchange of ideas. The most recent manifestation of this phenomenon is TEDx, a program that licenses the TED name and content...</summary>
        <author>
            <name>Christopher Herot</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Events" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="TED" />
        <category scheme="http://sixapart.com/ns/types#tag" term="TEDxBoston" />
        
<content type="xhtml" xml:lang="en-US" xml:base="http://herot.typepad.com/cherot/"><div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://herot.typepad.com/.a/6a00d8341c118753ef01157249e887970b-pi" style="float: right;"><img alt="TEDx" border="0" class="at-xid-6a00d8341c118753ef01157249e887970b image-full " src="http://herot.typepad.com/.a/6a00d8341c118753ef01157249e887970b-800wi" style="margin: 0px 0px 5px 5px;" title="TEDx" /></a> One of the more remarkable aspects of the <a href="http://www.ted.com/">TED</a> is its transformation from an obscure conference to a global exchange of ideas. The most recent manifestation of this phenomenon is <a href="http://www.ted.com/tedx">TEDx</a>, a program that licenses the TED name and content to independently produced events all over the world. The format includes a visit (in person or on pre-recorded video) by TED Curator <a href="http://twitter.com/TEDChris">Chris Anderson</a>, some videos of talks from the annual TED Conference, and locally-produced talks that can be on any topic but are usually as thought-provoking as anything at TED.  The audience usually includes a handful of people who have participated in the annual conference, but the majority are people who form part of the larger community of people who have been watching the TED Talks on video and the Internet.</p><p /><div><br /><div>Boston had its first TEDx event this week and I will have to say it lived up to the high standards set by TED for content, logistics, and even refreshments.  <a href="http://tedxboston.org/">TEDxBoston</a> was organized by Sean Belka and Danielle Duplin of <a href="http://fcat.fidelity.com/">Fidelity</a> and Matt Saiia of <a href="http://www.collectivenext.com/">Collective Next</a>, with Fidelity providing the venue. Belka is a veteran of many TEDs and Duplin organizes similar events for Fidelity's internal consumption. Within walking distance of the site of the Boston Tea Party, they put on a program of "Revolutionary Ideas" that included talks about putting together art and science in the service of innovation and bringing those benefits to parts of the planet as diverse as the developing world abroad and an aging population at home.</div><br /><div>The talks were uniformly good and are described in detail on the <a href="http://blog.ted.com/2009/07/tedx_boston_cel.php">TED Blog</a>, but a few that were particularly memorable were:</div><div><ul>
<li><a href="http://people.seas.harvard.edu/~dedwards/">David Edwards</a> of <a href="http://www.lelaboratoire.org/">Le Laboratoire</a>, describing experiments bringing together artists and scientists to catalyze innovation,</li>
<li><span><a href="http://gmwgroup.harvard.edu/people_biography.html">George Whitesides</a> showing very inexpensive medical diagnostics tools made out of paper, and</span></li>
<li><a href="http://www.businessinnovationfactory.com/about/leadership-team/melissa-withers">Melissa Withers</a> on rethinking how we take care of our oldest citizens.<span> </span> </li>
</ul>
</div><a href="http://herot.typepad.com/.a/6a00d8341c118753ef0115715593c3970c-popup" onclick="window.open( this.href, '_blank', 'width=640,height=480,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0' ); return false" style="float: right;"><img alt="D6930" class="at-xid-6a00d8341c118753ef0115715593c3970c " src="http://herot.typepad.com/.a/6a00d8341c118753ef0115715593c3970c-320wi" style="margin: 0px 0px 5px 5px;" /></a> There was one place where TEDxBoston surpassed the annual TED Conference, which was Benjamin Zander conducting the <a href="http://yoa.org/">Youth Orchestra of the Americas</a> in a performance of selections from Beethoven's Fifth Symphony. While the TED attendees saw orchestra playing on video, TEDxBoston set up the orchestra itself in the lobby of the Fidelity Center for Applied Technology and played live to a standing ovation in a memorable closing to the event.</div><div> </div><div>More photos <a href="http://herot.typepad.com/photos/tedxbos/">here</a>.</div><xhtml:img xmlns:xhtml="http://www.w3.org/1999/xhtml" src="http://feeds.feedburner.com/~r/cherot/~4/_O9-B5icv04" height="1" width="1" /></div></content>


    <feedburner:origLink>http://herot.typepad.com/cherot/2009/07/tedxboston.html</feedburner:origLink></entry>
 
</feed><!-- ph=1 --><!-- nhm:dynamic-ssi -->
