Thank you for shopping at Chic And Curvy. Below is our return policy, please read it carefully before placing an order.

BEFORE PLACING ANY ORDER: Please read and understand our return policy and in order to alleviate unnecessary returns, please read the item description closely and check size chart below before ordering. Please feel free to call us Monday-Friday from 8:00 am-5pm PST (West Coast) 310-674-0414 or email questions; view the photos as well. You can call or email us with any questions regarding size, fit, style, and etc. at customerservice@chicandcurvy.com

We do not offer refunds, only store credits. At this time, we do not carry clothing beyond size 18/20, our clothes are junior plus size cut (cut smaller than womens size or missy sizes). We are currently looking for quality curvier clothing manufacturers and hope to extend our size range in the future. Our clothes are true to size according to our size chart unless otherwise noted in the description. Please do not place the order if your size isn't available, our size chart has already factored in the stretch. If your size isn't available, please do not select a smaller size. We do not accept returns for items that are damaged due to extended seams nor that are stretched out.

Chic And Curvy Return Policy

Prior to returning any merchandise, you MUST request and receive a return authorization by emailing returns@chicandcurvy.com within 3 days following the delivery of your order.

WHAT QUALIFIES FOR A RETURN:
ITEMS NAMED "NEW PLUS SIZE"  A store credit is available for items labeled "New." New items (not including outlet, final sale, or accessory items) may be returned for a store credit, minus costs of shipping and handling, if a request for a return authorization is received within 3 days following the delivery of your order. Please note: store credits do not expire. Requests for returns received beyond 3 days of delivery of an order will not be accepted and the sale will be considered final. No refunds or price adjustments will be made on any item.

Regarding items ordered during a sale or promotion: New items purchased during a promotion can be returned unless stated otherwise with the promotion. Use of our sale/promotion codes will make items Final Sale (unable to return) if stated within the sale/promotion details. Please review the terms of the sale or promotion prior to purchase. Exceptions will not be made.

WHAT DOES NOT QUALIFY FOR A RETURN:
ITEMS NAMED "OUTLET" “FINAL SALE” or ACCESSORY ITEMS  Products purchased from the "Clearance" or Accessories categories and/or products named "Outlet " or “Final Sale” will not be accepted for return, exchange, or store credit. These items are final sale, no exceptions.  Products purchased from the "Accessories" category (jewelry, belts, and purses)will not be accepted for return and are final sale.

EXCHANGES: Unfortunately, we do not accept exchanges at this time. You can return a qualifying item and repurchase a different size or new item using your store credit (received after following the process below for a qualifying item).  Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage.

RETURN PROCESS:  To return "New" items, you must contact us directly at returns@chicandcurvy.com to obtain a return authorization.  In the email request, please put in the subject line: Return Authorization Request + (the name listed on the order). Please include the item(s) you would like to return and the reasons for your return within your email.  We will then reply to the email with a return authorization or denial. The return authorization will include the date that the return must be post marked by. All returns postmarked beyond the postmark date given will be returned to sender as a FINAL SALE. Once the return is received it takes up to 3 days for us to process.  Customers may only receive a single store credit per purchase. This means if a customer returns a new (non-final sale) item or items and receives a store credit, any items purchased using that store credit are considered final sale and are not returnable. We do not offer discounts or promotion codes on items purchased with a store credit.  Store credits cannot be used with promotions codes. All promotion codes state: Not valid on previous purchases, store credits, special orders, or gift cards.

Items returned without obtaining a return authorization will be returned to sender. A return authorization must be received before making a return. 

We cannot assume responsibility for return packages lost or damaged in transit, we recommend obtaining tracking and insuring your package for the full purchase price of the merchandise before sending it back. Buyer is responsible for return shipping and handling fees, including postage, insurance, as well the original shipping and handling charges.

RETURN TIME: 

Returns must be postmarked on or before the postmark date provided in the return authorization.  You will receive an email confirmation with your store credit code within 3 business days once the return has been received and processed.

CONDITION: 

Return merchandise must be unworn, unused, unaltered and withoriginal tags (if applicable) in order to receive a store credit. Used or altered merchandise will not be accepted for return and may be shipped back to you. Please note that if the seams are damaged (i.e stretched) or if there are any stains, deodorant stains, perfume, smoke or other odors on the returned item it will not be accepted and will be returned back to you, as we will not be able to give a store credit in these cases.

QUESTIONS ABOUT RETURN POLICY:
Please email returns@chicandcurvy.com for any other questions or concerns. A representative will respond within 24-72 hours to email inquiries (depending on the day of the week and the hour the email is received).  We will get back to you as soon as possible. The date we reply back will not affect your return authorization, as we go by the date you originally emailed us.

Hours Of Operation for Store Location:

We are located at 206 S Market St, Inglewood, California

Our store location is open Monday - Thursday 10am-6pm PST, and Friday/Saturday 10am-7pm PST

You can reach our stylists by phone at 310-674-0414 or via email at customerservice@chicandcurvy.com Monday-Friday from 8:00am-5pm PST (West Coast)

ORDERS

How may I place an order? An email address is required to place an order on chicandcurvy.com. First go to www.chicandcurvy.com. Then, to place an order, place a product in your shopping cart by clicking on the item you would like to order, select size and quantity, then click the Add to Cart button on the right side of the quantity. You can also view your cart by clicking the shopping cart icon in the upper right corner of your screen.

Items added to the shopping cart are not removed from Chic And Curvy's active inventory until you completely checkout. If an item is in your cart and inventory is low, it may become unavailable between the time you add it to the cart and/or checkout. If you have more than one item in your cart, the rest of the order will be processed and the out of stock item will not ship and we will contact you.

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, click "REMOVE ITEM."

Once you have all the items you wish to purchase, click the "CHECKOUT" button. After placing your order, you will receive an order confirmation from paypal with your order number.

How do I enter coupon codes or store credit codes? On occasion we have sales, specials, promotion codes or a customer may have a store credit codes. To use any of these types codes, click on Shopping Cart in upper right hand corner and enter the code in the coupon field.

Do I have to order online? Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order? We use PayPal as our payment processor, they accept the following payment cards: Visa, Visa Debit, MasterCard, and American Express.

Is it safe to order online? You can be assured that shopping with Chic And Curvy is completely safe. We use Paypal, the top secure payment processor and we do not take credit info online or via telephone. We do not process orders via telephone - only online.

How do I know that you have received my order? Once you've placed your order, you will receive a PayPal confirmation message, which will contain your order number. Once our team at the warehouse have processed your order, you will receive an email from usps.com with your tracking information. Please remember to track your item since signature confirmation is required.

Can I make changes to my order? Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

Can I cancel my order? To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Can I track my order? You will receive an email from usps.com with your tracking number and information. Once your order has shipped, give usps.com at least a day to update their shipping info.

What should I do if I receive an incorrect item? We're sorry to hear that you've received an incorrect item. Please send us an email to customerservice@chicandcurvy.com with your order ID, the full name/title of the item you were supposed to receive, send us a camera phone picture of item received and any further details of the problem within two weeks of delivery. We will work with you to resolve this.

Can I exchange an item? We do not accept exchanges at this time, you can return an applicable item and repurchase a different size or item using a store credit. Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage. We do allow for returns of non-Outlet items, (see return policy).

DELIVERIES

Where do you deliver to? We only deliver within the United States and Canada. At this time, we do not ship to The US Virgin Island, nor internationally. Sorry, no exceptions

Do you deliver to PO Boxes & BFPO addresses? Yes, but signature confirmation is required. Your post master will leave a mail slip to pick it up at this counter since signature is required

How much does delivery cost & how long does it take? $8 for regular shipping (receiving in approximately 7-8 Business Days) $27 for expedited service (receiving in approximately 3-4 Business Days) within the United States. For Canadian pricing, please see: http://www.chicandcurvy.com/component/content/article/2-uncategorised/5-shipping-time-shipping-options

What time will my delivery arrive? Deliveries can be made any time between 7:00am and 6:00 pm, whatever time your postal carrier comes each day.

What if I am not at home when my package is delivered? For deliveries within the United States, your postal carrier will leave a mail slip to pick it up for you to bring to your local post office or you can call USPS to reschedule delivery 1 (800) 275-8777. Please continue to track your package in case you do not receive USPS delivery slip.

What happens if my package is returned to Chic And Curvy because I didn't pick it up from post office with 7 days of delivery attempts? If your package is return to Chic And Curvy because it wasn't picked up from the post office. Customer will be responsible for re-shipping cost.

What if I enter the incorrect ship to address? Entering a complete and accurate address is crucial to prompt delivery. Incomplete or incorrect addresses may cause days or weeks of delay or for your package to be delivered to the incorrect household. If an item is returned to Chic And Curvy due to an incomplete or incorrect shipping address, the Customer will be responsible for re-shipping cost. However, if a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In this case, customers are subjected to a re-shipment fee equivalent to 90% of the original order total. Again, this only applies to orders that are delivered and not returned to us. It is prudent to enter your address precise and complete.

Will a signature be needed for my delivery? Yes all United States packages require signature confirmation. For security reasons, Chic And Curvy purchases will require an adult signature upon delivery. All purchases are shipped via USPS. To estimate the total delivery time for your purchase see Shipping Information & Options. Chic And Curvy cannot be responsible for unanticipated delays on Holidays or when an area has weather issues.

Can you deliver to a different address than my billing address? At this time for security reasons, we can not deliver to an address other than the billing address. Chic And Curvy does not allow shipping to an address that is different from your credit card billing address. Any attempts to use a different address (such as work/parents or friends homes) will result in a pending authorization. We will try to contact you via telephone and email, this pending authorization will be refunded within 3 to 5 business days and your order will not be processed. Please note, an address is considered confirmed if the buyer’s credit card billing address matches his or her shipping address. In some instances, PayPal can also confirm an address by examining the buyer’s PayPal account history.

Here are options/ways to make an address confirmed by PayPal:

• Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (i.e., the address where you receive your credit card statement).
• Apply for PayPal Smart Connect. If you’re approved, the address on your application will be a Confirmed Address.
• Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page.

Are you able to ship Next Day (1-2 day) Shipping? Sometimes we are able to help customer get packages within the next day or with 2 day delivery within the United States. Delivery time is based upon business days and the time of your request, which we consider to be Monday through Friday 12- 6PM, excluding holiday. Next Day/2 day Shipping is $65 and can be requested via emailing us at customerservice@chicandcurvy.com or by calling us at 310-674-0414. Contact us to see when USPS states estimated delivery. Next Day shipping is different from our expedited service for $27 which is 3-4 business days. The cut-off time: For Expedited Service and possible Next Day delivery, you must complete your order before 1 PM Pacific Standard Time on a business day for it to ship that same day. It is an estimated delivery day if ordered by 1 PM Pacific Standard Time. After 1 PM ET, please add one business day to expectation. We use Priority Mail Express which is the fastest mail service offered by the Postal Service. USPS provides guaranteed 1-Day or 2-Day express service by 3 pm . for any mailable matter and includes $100 of insurance coverage. You can expect to receive your item the next day; unless you live in a 2-day area Express Mail Area.

What if my parcel does not arrive? We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

What happens if I refused a package I ordered from Chic And Curvy? If you refused to receive your package from USPS; your order will not be refunded. Chic And Curvy does not issue refunds only store credits less the shipping cost.

What happens if my order gets lost in transit to me? Chic And Curvy is not responsible for lost packages due to customers or USPS error. If USPS mishandles a package an insurance claim will be filed on behalf of the customer. If you are shipping a return to us we recommend tracking and insuring your package.

Shipping Options:

We are happy to announce that we ship to addresses within the United States and Canada!

United States Regular Shipping $8 (takes 7-8 business days & signature confirmation):

In the United States you will receive orders shipped via USPS Priority Mail Flat Rate Boxes or Padded Envelopes. Packages are shipped from California, at the flat rate of $8.00 and should arrive within 7-8 business days unless an item is on backorder, or unless an eCheck is the form of payment used. In the case of an eCheck, your delivery timeline begins once the payment clears. Signature confirmation is now required to ensure the safety of your order.

United States Expedited Shipping $27 (takes 3-4 business days):

We now offer Expedited Shipping for a flat rate of $27.00 online, available for orders placed by 1pm (PST) Monday-Friday. Expedited Shipping can take up to 3-4 business days to arrive. If an eCheck is the form of payment used, your delivery timeline begins once the payment clears.

If you have already paid the $8 for regular shipping, and would like to receive an invoice for the $19 difference for Expedited Shipping: Send us an email to customerservice@chicandcurvy.com with the subject line: Please Expedite My Order . The message should include the email address you would like your invoice sent to and the name used when your order was placed. Signature confirmation is now required to ensure the safety of your order. 

United States 2-Business Day Shipping $65 Express Mail

Sometimes we are able to help customer get packages within 1-2 Business Days within the United States. Delivery time is based upon business days and the time of your request, which we consider to be Monday through Friday 8AM- 6PM, excluding holidays. 2 day Shipping is $65 and can be requested at check-out. The cut-off time: For 2 Business Day delivery, you must complete your order before 1 PM Pacific Standard Time on a business day for it to ship that same day. It is an estimated delivery day if ordered by 1 PM Pacific Standard Time. After 1 PM ET, please add one business day to expectation. We use Priority Mail Express which is the fastest mail service offered by the Postal Service. USPS provides guaranteed 1-Day or 2-Day express service by 3 pm for any mailable matter and includes $100 of insurance coverage. You can expect to receive your item within 1-2 Business Days.

If you have already paid the $8 for regular shipping or $27 Expedited Shipping, and would like to receive an invoice for the  difference for Express Shipping: Call 1-310-674-0414 during regular business hours Monday-Friday 8am - 5pm PST, excluding holidays.

Signature confirmation is required to ensure the safety of your order.

Canadian Shipping Options and Rates

ChicAndCurvy.com has partnered with U.S.P.S. (United States Postal Service) to provide low, cost-effective shipping to the United States and Canada.

Our packages ship via USPS International Priority Mail.

Orders delivered to a Canadian shipping address will arrive according to the delivery time selected at checkout. The options provided are 7 to 10 business days for Standard Shipping ($30) and 4 to 5 business days for Express Shipping ($75). Business days are Monday through Friday and do not include weekends or holidays. If an eCheck is the form of payment used, your delivery timeline begins once the payment clears.
 
These arrival times are estimates and should not be considered as a promise or guarantee. If an order is needed urgently and you are unsure of which shipping method to choose, you can call us at +1-310-674-0414 during our regular business hours of 8:00am Pacific Standard Time through 5:00pm Pacific Standard Time or email us at customerservice@chicandcurvy.com prior to your order. We hate to see an important package arrive late so please be sure to choose the best shipping option based on your needs.

Once an order is shipped, you will be sent an email to the email address provided to us by PayPal with your tracking number.

Local taxes and import duties may be incurred and are not included in the amounts shown for an item or for shipping. The buyer or recipient of the shipment is responsible for all such import charges, taxes and duties. We cannot guarantee that our products meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

FAQ about shipping

Are you able to ship Next Day (1-2 day) Shipping?

Sometimes we are able to help customer get packages within 1-2 Business Days within the United States. Delivery time is based upon business days and the time of your request, which we consider to be Monday through Friday 8AM- 6PM, excluding holidays. 2 day Shipping is $65 and can be requested at check-out. The cut-off time: For 2 Business Day delivery, you must complete your order before 1 PM Pacific Standard Time on a business day for it to ship that same day. It is an estimated delivery day if ordered by 1 PM Pacific Standard Time. After 1 PM ET, please add one business day to expectation. We use Priority Mail Express which is the fastest mail service offered by the Postal Service. USPS provides guaranteed 1-Day or 2-Day express service by 3 pm for any mailable matter and includes $100 of insurance coverage. You can expect to receive your item within 1-2 Business Days.

In Store Pickup

Local customers can save money on shipping by picking up their orders at the boutique.

What is in-store pickup?

Store Pickup lets you buy items at ChicAndCurvy.com and pick them up from our store in Inglewood, CA (Los Angeles).  You avoid shipping costs – and you may be able to get your order faster.

What do I need to pick up my order?

You will need:

- a government-issued ID matching the exact first and last name on the order

- the credit or debit card you used to purchase the item, for verification purposes, matching the exact first and last name on the order

- a copy of your receipt. If you are unable to print your order confirmation email, our Associate can retrieve it.

Who can pick up my order?

Only the person placing the order may pick up his or her order at the store. A Government Issued Identification Card and Credit or Debit Card with the exact first and last name on the order must be presented for the order to be released.

What are the normal business hours for the store?

Normal business hours are Monday – Thursday 11am – 6pm PST, Friday -Saturday 11am - 7pm PST.

Where do I pick up my order?

All orders are to be picked up from the Chic And Curvy store location at 206 S. Market St., Inglewood, CA 90301. Please allow 24 hours from the time of your order to your time of pickup. If you need it sooner than 24 hours, please give us a call at 310-674-0414 to notify us and eliminate any waiting time.

When you come to pick up your order, please be mindful that Market St. parking is monitored by meters, which accept quarters only as payment at a rate of $0.25 per 15 minutes.

How long will my order be held at the store?

Your order will be held at the store for ten calendar days. We’ll send you a reminder email one day before we cancel the order and return the merchandise to the online inventory.

If we cancel your order, you will receive a store credit code for the amount of the order. This credit code can be used toward a new order at ChicAndCurvy.com and does not expire until used.

The order will not be refunded, instead you will receive a store credit.

Will I be able to use discounts, promotional codes or merchandise credit on orders I place online and pick up in store?

Yes, one qualifying discount can be used when you place your order on ChicAndCurvy.com. In-store-only offers do not apply to items you buy online and pick up in store. Merchandise credit, promotional codes, and/or discounts cannot be combined. Only one price-adjustment is allowed per order.

Don't see your size available anymore? You may email us at customerservice@chicandcurvy.com to see if we can restock your size in the item or items your looking for!

Phone Customer Service is open Monday - Friday 8:00am - 5:00pm PST

Store Hours: Monday - Thursday 10:00am - 6:00pm PST,
Friday & Saturday 10:00am - 7:00pm PST