CIO.com - Research & Analysis

What Matters Most in Outsourcing: Outcomes vs. Tasks

Wed, 11 Nov 2009 05:00:00 GMT

No one who outsources IT really cares about servers or switches or man-hours. They want business results. Outcome-based outsourcing promises to deliver those results, but moving from input-based pricing to outcome-based contracts is easier said than done.

CRM: How Marriott Broke Down Customer Data Siloes

Wed, 11 Nov 2009 05:00:00 GMT

Integrating customer data from multiple brands enabled the hotelier to craft unique offers for customers and exceed sales goals.

New Markets: Apps That Use Your Phone to Fight Credit Card Fraud

Wed, 11 Nov 2009 05:00:00 GMT

SMS service notifies customers when their cards are charged, helping them identify fraudulent transactions faster.

An IT Governance Process That's Weighted for Growth

Wed, 11 Nov 2009 05:00:00 GMT

After a merger, education publisher Houghton Mifflin Harcourt devised an IT governance process that gives more weight to revenue-generating projects

Pay for What You Get

Wed, 11 Nov 2009 05:00:00 GMT

Will Cloud Computing charge based on usage?

Inside ERP Budgets: Slicing and Dicing the Corporate Pie

Mon, 09 Nov 2009 05:00:00 GMT

AMR Research survey data shows how companies are spending their ERP operating budget dollars and why many are struggling to achieve the right mix.

The State of Cloud Computing in Japan

Thu, 05 Nov 2009 05:00:00 GMT

What can you learn from a conversation with Japan's second-largest telco, which is also a cloud service provider? Plenty, says CIO.com's Bernard Golden.

Hot Jobs: ITIL Manager

Thu, 05 Nov 2009 05:00:00 GMT

Why you need an Information Technology Infrastructure Library (ITIL) manager, and how to go about hiring one.

Beware Cloud Computing's Hidden Costs

Wed, 04 Nov 2009 05:00:00 GMT

Companies need to explore a multitude of related cloud expenses to ensure that costs don't ultimately outweigh the technology's benefits. Chris Curran shares some key questions regarding architecture, process and flexibility.

Nintendo Wii Left Out in the Cold This Holiday Season

Wed, 04 Nov 2009 05:00:00 GMT

Nintendo's charmed status as the holiday gift that defied even the recession seems to be ending. Should Nintendo's supply chain planners have seen this coming?

IT Outsourcing: Think Twice Before You Issue a Single RFP

Wed, 04 Nov 2009 05:00:00 GMT

Sure, the big outsourcing providers can offer application development and infrastructure services. But just because they do doesn't mean you should send them a single RFP if you need to provision both. Pace Harmon's Steve Martin explains the circumstances in which it makes sense to issue separate RFPs.

5 Questions with NetSuite's CFO

Tue, 03 Nov 2009 05:00:00 GMT

A high-tech CFO who makes sales calls? It's all in a day's work for NetSuite CFO Jim McGeever. Here's his take on how SaaS is beating big vendor FUD, the Larry Ellison effect, and the future of business apps.

More Jobs Vanish: IT's Gains Are Real People's Losses

Mon, 02 Nov 2009 05:00:00 GMT

Improved IT means many jobs cut in this recession have been cut forever, some job hunters are now learning. While long-sought efficiency improvements have arrived, not everyone is celebrating.

Leadership Legacy

Sun, 01 Nov 2009 04:00:00 GMT

This year's Hall of Fame honorees share a mission to accelerate IT and enable business success.

2009 CIO Hall of Fame Honorees

Sun, 01 Nov 2009 04:00:00 GMT

This year's Hall of Fame honorees shine with purpose and passion to advance the next generation of IT leaders.