http://www.cio.com/ en (c) Copyright 2014 CXO Media, Inc. All Rights Reserved. Mon, 30 Jun 2014 15:07:11 GMT 2014-06-30T15:07:11Z en (c) Copyright 2014 CXO Media, Inc. All Rights Reserved. http://www.cio.com/article/754745/Is_Your_CRM_Implementation_Architecture_or_Interior_Design_?source=rss_customer_relationship_management_crm Just because your CRM project involves software, infrastructure and the cloud doesn't mean it's just an engineering project. There's some design work involved, too -- and, as any homeowner can tell you, sometimes the window dressing costs more than the window. Wed, 25 Jun 2014 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/754745/Is_Your_CRM_Implementation_Architecture_or_Interior_Design_?source=rss_customer_relationship_management_crm 2014-06-25T04:00:00Z http://www.cio.com/article/754289/Salesforce_Takes_a_Shot_At_Zendesk_Freshdesk_with_Desk.com_Upgrade?source=rss_customer_relationship_management_crm Desk.com customers can &apos;grow&apos; along with Salesforce.com, unlike rivals, according to an executive Tue, 17 Jun 2014 04:00:00 GMT Chris Kanaracus <info@cio.com> http://www.cio.com/article/754289/Salesforce_Takes_a_Shot_At_Zendesk_Freshdesk_with_Desk.com_Upgrade?source=rss_customer_relationship_management_crm 2014-06-17T04:00:00Z http://www.cio.com/article/754217/How_to_Turn_Customer_Service_Into_a_Profit_Center?source=rss_customer_relationship_management_crm 'The Producers' profited from an idea that was supposed to lose money. Most companies are happy if their call centers produce zero margins. It doesn't have to be that way. Mon, 16 Jun 2014 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/754217/How_to_Turn_Customer_Service_Into_a_Profit_Center?source=rss_customer_relationship_management_crm 2014-06-16T04:00:00Z http://www.cio.com/article/753987/Oracle_CEO_Larry_Ellison_wades_into_the_in_memory_database_wars?source=rss_customer_relationship_management_crm Oracle&apos;s in-memory option takes advantage of the core platform&apos;s maturity, according to an executive Tue, 10 Jun 2014 04:00:00 GMT Chris Kanaracus <info@cio.com> http://www.cio.com/article/753987/Oracle_CEO_Larry_Ellison_wades_into_the_in_memory_database_wars?source=rss_customer_relationship_management_crm 2014-06-10T04:00:00Z http://www.cio.com/article/753981/Salesforce.com_CRM_Update_Focuses_on_Flexibility_and_Mobility?source=rss_customer_relationship_management_crm Now 15 years old and counting, Salesforce.com's CRM application gained maturity long ago, but as the upcoming Summer '14 release shows, the company is still adding hundreds of enhancements and tweaks to it multiple times per year. Tue, 10 Jun 2014 04:00:00 GMT Chris Kanaracus <info@cio.com> http://www.cio.com/article/753981/Salesforce.com_CRM_Update_Focuses_on_Flexibility_and_Mobility?source=rss_customer_relationship_management_crm 2014-06-10T04:00:00Z http://www.cio.com/article/753716/SAP_CEO_Increasing_Complexity_is_Killing_Companies_?source=rss_customer_relationship_management_crm Complex IT infrastructures are why "90 percent of companies fail", according to SAP CEO Bill McDermott. Wed, 04 Jun 2014 04:00:00 GMT Margi Murphy <info@cio.com> http://www.cio.com/article/753716/SAP_CEO_Increasing_Complexity_is_Killing_Companies_?source=rss_customer_relationship_management_crm 2014-06-04T04:00:00Z http://www.cio.com/article/753568/Will_Microsoft_and_Salesforce.com_Really_Be_Partners_?source=rss_customer_relationship_management_crm It means a lot when two competitors actually cooperate, as Microsoft and Salesforce.com have agreed to do in a 'global, strategic partnership.' But to whom does it mean a lot -- and will anything tangible emerge? Mon, 02 Jun 2014 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/753568/Will_Microsoft_and_Salesforce.com_Really_Be_Partners_?source=rss_customer_relationship_management_crm 2014-06-02T04:00:00Z http://www.cio.com/article/753491/Microsoft_Dynamics_CRM_Ain_39_t_Chopped_Liver_Despite_Salesforce_Tie_up?source=rss_customer_relationship_management_crm That was the message from Kirill Tatarinov after Thursday&apos;s public display of affection between Satya Nadella and Marc Benioff Fri, 30 May 2014 04:00:00 GMT Juan Carlos Perez <info@cio.com> http://www.cio.com/article/753491/Microsoft_Dynamics_CRM_Ain_39_t_Chopped_Liver_Despite_Salesforce_Tie_up?source=rss_customer_relationship_management_crm 2014-05-30T04:00:00Z http://www.cio.com/article/753423/Microsoft_and_Salesforce.com_to_link_wares_in_global_partnership?source=rss_customer_relationship_management_crm The companies will integrate Microsoft&apos;s Windows and Office with Salesforce.com&apos;s CRM software Thu, 29 May 2014 04:00:00 GMT Juan Carlos Perez <info@cio.com> http://www.cio.com/article/753423/Microsoft_and_Salesforce.com_to_link_wares_in_global_partnership?source=rss_customer_relationship_management_crm 2014-05-29T04:00:00Z http://www.cio.com/article/753011/Enterprise_Search_Brings_Together_Structured_and_Unstructured_Customer_Data?source=rss_customer_relationship_management_crm Financial services firm UBS lets customers and employees see much more data, much faster, to improve relationships. IDG Insider Fri, 23 May 2014 04:00:00 GMT Mary K. Pratt <info@cio.com> http://www.cio.com/article/753011/Enterprise_Search_Brings_Together_Structured_and_Unstructured_Customer_Data?source=rss_customer_relationship_management_crm 2014-05-23T04:00:00Z http://www.cio.com/article/753100/Salesforce.com_Glitzes_Up_its_Mobile_App_with_30_New_Features?source=rss_customer_relationship_management_crm Salesforce1 Mobile now has more integrations plus support for BlackBerry and Microsoft Windows 8 Thu, 22 May 2014 04:00:00 GMT Chris Kanaracus <info@cio.com> http://www.cio.com/article/753100/Salesforce.com_Glitzes_Up_its_Mobile_App_with_30_New_Features?source=rss_customer_relationship_management_crm 2014-05-22T04:00:00Z http://www.cio.com/article/753081/Oracle_CEO_Larry_Ellison_Set_to_Launch_In_memory_Database_Option?source=rss_customer_relationship_management_crm The feature will give customers &apos;ungodly&apos; speed improvements, according to Ellison Wed, 21 May 2014 04:00:00 GMT Chris Kanaracus <info@cio.com> http://www.cio.com/article/753081/Oracle_CEO_Larry_Ellison_Set_to_Launch_In_memory_Database_Option?source=rss_customer_relationship_management_crm 2014-05-21T04:00:00Z http://www.cio.com/article/752960/9_Ways_to_Improve_Your_Company_s_CRM_System?source=rss_customer_relationship_management_crm Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software. Mon, 19 May 2014 04:00:00 GMT Jennifer Lonoff Schiff <info@cio.com> http://www.cio.com/article/752960/9_Ways_to_Improve_Your_Company_s_CRM_System?source=rss_customer_relationship_management_crm 2014-05-19T04:00:00Z http://www.cio.com/article/752843/End_of_Support_for_Windows_XP_a_Danger_to_Tech_Freedom?source=rss_customer_relationship_management_crm Everybody knows about Microsoft ending Windows XP support, but most of the articles and bloggers are hitting on the wrong point. Microsoft could very well be putting the IT industry in danger of becoming heavily regulated by the government. And yes, this does have to do with CRM. Thu, 15 May 2014 04:00:00 GMT David Taber <info@cio.com> http://www.cio.com/article/752843/End_of_Support_for_Windows_XP_a_Danger_to_Tech_Freedom?source=rss_customer_relationship_management_crm 2014-05-15T04:00:00Z http://www.cio.com/article/752777/SAP_Cutting_Unspecified_Number_of_Jobs_in_Workforce_Restructuring?source=rss_customer_relationship_management_crm SAP will ultimately add more jobs by the end of this year, according to a spokesman Tue, 13 May 2014 04:00:00 GMT Chris Kanaracus <info@cio.com> http://www.cio.com/article/752777/SAP_Cutting_Unspecified_Number_of_Jobs_in_Workforce_Restructuring?source=rss_customer_relationship_management_crm 2014-05-13T04:00:00Z